Name: Sheraton Anchorage Hotel
Address: 401 East 6th Avenue, Downtown Anchorage, Anchorage, Alaska, United States of America, Anchorage, Alaska, US
Price range: US$190–US$407 per night
Rating: 8

What guests think

At Sheraton Anchorage Hotel, reviews describe an older property with mixed value: dated rooms, variable on-site dining, and a location near downtown that some find convenient while others feel is less central and in a rougher area.

Staff interactions are frequently praised, and many rooms are reported clean and quiet. However, recurring issues include worn furnishings, older TVs, occasional temperature or AC noise, slow-draining tubs, and inconsistent housekeeping or billing. Dining feedback ranges from enjoyable breakfast buffets to limited hours, slow or understaffed service, and higher prices; parking usually comes with a fee. Expect a comfortable but dated big-brand stay near downtown with upsides in staff and views, balanced by aging rooms, uneven dining, and a mixed neighborhood feel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is paid, and a few guests disliked the extra cost. The gym is described as OK with good views, and a lounge for elites is noted.

Related guest reviews

10

Mike

11 Dec 2023

·

Stayed 5 nights

No shuttle bus from and to Airport. 50 dollar deposit fee. Both I didn't likel.

8

Jim

2 Jan 2024

·

Stayed 3 nights

Wonderful staff in all areas. The property is dated. Room furniture was worn. The asset needs a facelift. Dead plants in the 15th floor lobby. Gym was ok. Restaurant and bar were great which is good due to limited amenities in the neighborhood on the fringe of downtown.

6

Sherry

21 Jul 2024

·

Stayed 3 nights

The onsite dining was poor. We also found the staff to be less than helpful in some cases. The room was nice although the hotel is dated. The surrounding area is so-so. Parking is in a lot that is in need of repair. There is no valet. We did receive help with our luggage which was nice.

10

Marcus

12 Jun 2024

·

Stayed 3 nights

Great property on the edge of downtown. Great lounge for Marriott MVPs.

8

Cynthia L

6 Mar 2024

·

Stayed 1 night

Very convenient to downtown. Clean and rooms/beds were very nice. Snack room items were HIGHLY overpriced!!

8

Tracy

26 Aug 2023

·

Stayed 1 night

Hotel advertises having a spa. It does not.

8

Xiaohua

2 Jul 2024

·

Stayed 2 nights

Parking is over charged

8

Eileen

28 Apr 2024

·

Stayed 1 night

Overall great stay for a decent price. The only aspect I would add is that you are paying for parking which is not terribly priced but is an added cost.

8

Gary

30 May 2024

·

Stayed 1 night

No dining facility

6

Helena

14 May 2023

·

Stayed 1 night

I liked the workout facilities - great view of the city!

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Cleanliness

Many report clean rooms, but reviews also cite issues like dirty sheets, dust, trash left in hallways, slow-draining tubs, and missed or delayed housekeeping.

Related guest reviews

6

Colt

16 Dec 2022

·

Stayed 1 night

The entry point of the hotel appears to be where the majority of the money was spent to make it very welcoming and appear to be high end. Staff was friendly. Credit card machines were very old and could only swipe for pay which was an issue for me. The rooms were heavily dated and not in the best condition. It would appear that the rooms are where the company decided they didnt want to spend much money upgrading. The air vents in the room were surrounded by dust, you could see the streaks of dust running up the wall to the ceiling. The bathtub/shower....drain was clogged when we arrived, took a shower standing in 4" of water....thats always fun. The toilet was a lot like one you would find in a stadium or a high school, very plain, very loud, no comfort. The toilet seat was about the cheapest piece of plastic you can buy at walmart. The television was very old, basic cable, somwthing i would expect to find at a much more low end hotel. The bed was decent atleast. So theres that. Honestly, it seems like this hotel in downtown is dying and they have done nothing other than spend a fortune beautifying the entrace to make it seem so much better than it actually is. They REALLY need to work the rooms over and bring them into the 21st century. If they plan on charging so much for a single night. And pay to park $20 per night with no validating....are you kidding me? *unfortunately i did not take any photos during my stay, i now realize i could have shared them, so my apologies.

4

Grant

7 Dec 2022

·

Stayed 19,330 nights

Beds were old and mattress had a sunken low point in it. Sheets were old stained and scratchy. Very dated rooms. Rough round the edges.

10

Kristin

1 Apr 2025

·

Stayed 2 nights

Good stay, within walking distance to local restaurants and shopping. Very clean room, quiet, hot water, nice view. Thank you

10

Timothy

29 Jun 2025

·

Stayed 1 night

Great hotel. The bed was very comfortable and the bathroom was clean.

2

MATTHEW

10 May 2024

·

Stayed 2 nights

There was food sitting in the hallway. People had sit outside their door at 10 PM when I went to bed… And it was still sitting there at 10 AM when I left, along with trash, sitting all around in the elevator lobby I would think they could put a ice machine on each floor ice machine for everybody on the fourth floor

10

son n

6 Jun 2025

·

Stayed 2 nights

The staff was very friendly and the room was well kept up and clean.

10

Cameron

24 Feb 2023

·

Stayed 2 nights

Everything i like. But the room wasnt cleaned as it should. The tub would fill up while.shower ran. There was crumbs and junk of surfaces and the blankets were dirty like they weren't changed at all. House keeping needs to je overlooked seriously and the maintenence tend to drains in tubs because its not draining as it should. I love everything else

4

Debbie

23 Sept 2024

·

Stayed 2 nights

Room was not cleaned or Towels in the room asked for additional towels, never did receive them. Coffee from the coffee bar was cold.

4

Shaherah

21 Sept 2023

·

Stayed 1 night

The bath tub didn’t drain. The sheets wasn’t damaged.

6

Helen

24 May 2024

·

Stayed 1 night

I thought paying $600 AUD for a Sheraton Hotel would ensure that it was a lovely room. It wasn’t. It was unclean, with food and dust bunnies found under the furniture. The wardrobe wouldn’t stay shut. There were barely any amenities. The bathroom was cold and clunky. Definitely wouldn't recommend staying here.

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Rooms

Rooms are dated with worn furniture and older TVs, and some are small; views can be excellent. Comfort varies from very comfortable beds to hard mattresses and flat pillows, with occasional temperature control or AC noise.

Related guest reviews

10

Christopher

22 Nov 2024

·

Stayed 2 nights

Beautiful spacious room. Bathed was nice but the tub was a bit small. No smart tv in room.

4

Tracy

6 Nov 2023

·

Stayed 1 night

The room smells old and stale. The furniture is outdated. The bed was hard, and the toilet is so low to the ground. It’s hard to get up and off of.

6

GAIL

7 Aug 2025

·

Stayed 2 nights

The bed was amazingly comfort. I wish I knew the brand and type of this bed. Just what I want for my home. Slept like a baby. However, the pillows were terrible. Barely called a pillow.

4

Jonathan

20 Feb 2025

·

Stayed 3 nights

I paid for a junior suite. Room was very disappointing. Temperature is difficult to maintain and tv was ancient. Were talking "go the hell down to Walmart and get a better one" status. I won't be back.

10

Maggie

8 Apr 2025

·

Stayed 1 night

View of the mountains

6

Leah

8 Jul 2023

·

Stayed 2 nights

VERY small room and bathroom for price. Bed was like sleeping on plywood. Clean enough- but outdated

6

Jeffrey

18 May 2025

·

Stayed 1 night

The staff was very friendly and the room was clean. But, for over $500 a night, the room was extremely dated. The carpet and tables/cabinets were all chipped and looked to be 20+ years old. For $500 a night I would expect something a lot more up to date. I have stayed in best westerns for under $200 a night that were 10 times nicer than this.

10

Elizabeth

16 Jun 2025

·

Stayed 2 nights

Would have preferred a walk-in shower but room was excellent with lovely view of the mountains. Our reservation was somehow lost but the hotel was very accommodating and gave us their best available rate.

8

Katharine

1 Sept 2023

·

Stayed 1 night

Enjoyed my stay here. Staff was very nice at both check in and check out. Room was clean and tidy. Hotel looked fantastic. My only complaint is room was a tad small. Was fine for two people but would not work for large families.

6

Suzanne

24 Aug 2025

·

Stayed 1 night

For the price paid at the Sheraton in Anchorage, I must say that I was disappointed in the accomodations. Although the entry seemed okay, when we got to our room the furniture was very old and outdated. There were also very few restaurants close by & we were hungry and all of the restaurants in the hotel weren't open. We walked to La Cabana Mexican Restaurant which had good food & service but the area seemed a little sketchy. Save some money and find another place to stay. I couldn't bare taking photos as a reminder of this place.

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Service

Feedback is mixed: many praise friendly, helpful front desk and accommodating staff, but recurring issues include reservation mix-ups, billing or authorization holds, slow responses, and uneven restaurant service or housekeeping noise late.

Related guest reviews

8

Melanie

26 Aug 2024

·

Stayed 2 nights

We liked the accommodations and view; the front desk service was good, especially a young man who checked us in, but cannot remember his name (maybe started with a C or a K; had partial head shaved a bit on sides). We did not like the poor service in all of the restaurants. Dirty dishes literally piled up on the table at the bar restaurant, service was slow without it being full of customers. Servers \'went MIA\' at all restaurants (Jade, Coffee shop). I believe a guest got stuck in the elevator. Worst of all was the loud noise of 4-5 housekeepers on our first night at 10 pm at night, while we were trying to sleep. They were laughing and carrying on in the doorway of room across from 1010. I opened our door and just looked at them and they said "Oh, sorry" but continued to be loud after closing our door. One had long orange hair & she seemed to be the loudest. It was very unprofessional. I called the front desk & they said they would contact the housekeeping manager. The finally left the area but not before yelling "Yikes!"

10

Andrew

29 Mar 2025

·

Stayed 1 night

Great check in, the front end clerk was so helpful!

2

Hong

15 Jun 2025

·

Stayed 2 nights

Hotel is Okay. Breakfast was good. But the hotel charged me for 2 night stay at checkout even though Expedia already paid for my hotel. And the charge was not incidental. Expedia called and they said to speak to the Manager. Still waiting for the issue to be resolved. Hotel is not worth the double billing problem. I find it very sneaky on the hotel part to double bill

10

Ashleigh

3 Mar 2025

·

Stayed 2 nights

Excellent customer service. Had to make a last minute booking due to cleanliness issues at another hotel, and the Sheraton Anchorage staff checked me into a beautiful room with a great view, despite how busy they were with Iditarod and Fur Rondy traffic

6

John

21 Jun 2025

·

Stayed 1 night

The customer service at the front desk and room service was poor. Not friendly, no smile, no eye contact. And everytime we called room service we had to leave a message, which was rarely returned

6

Lucy

26 Aug 2024

·

Stayed 3 nights

When we checked in they asked for a card for incidentals, room was pre paid, they put a hold on our card for the total amount. That tied up our funds for 4 days. They had no idea of how to fix the problem.

10

Alaina

4 Oct 2025

·

Stayed 6 nights

Being from Las Vegas I enjoyed the quietness and comfort ! Staff was very pleasant and polite food was amazing overall experience was great!

10

Elizabeth

16 Jun 2025

·

Stayed 2 nights

Would have preferred a walk-in shower but room was excellent with lovely view of the mountains. Our reservation was somehow lost but the hotel was very accommodating and gave us their best available rate.

10

Rachel

7 Jun 2024

·

Stayed 1 night

Customer service was absolutely impeccable!! Such friendly and accommodating people. Loved the free snacks provided for my 9 year old. Classy place.

4

Charles

10 Jul 2025

·

Stayed 1 night

First of all, the hotel photos on the website were exaggerated, and I had booked and confirmed two rooms through Expedia, but when I checked in at the hotel, they only told me that only one room was reserved, and that one of the rooms had been cancelled by Expedia, and that I should contact Expedia since I did not book directly with the hotel. However, there was no cancellation notice on my Expedia account. It was also difficult to contact them by phone from Alaska. In the end, the hotel gave me two rooms that were connected, but one of the rooms did not have a bathroom, so it was not comfortable for five people. So I was grateful that I could only stay one night.

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Location

On the edge of downtown, it is walkable to some shops, restaurants, and venues, but several guests felt the area was sketchy or not very central.

Related guest reviews

10

Kimberly

11 Aug 2024

·

Stayed 6 nights

Great location. Easy parking. Rooms were clean and comfortable

10

Logan

17 Dec 2024

·

Stayed 2 nights

We love this place. We stay here every year for my wife’s birthday. Good location for us to jump off for Christmas shopping

10

Kristin

1 Apr 2025

·

Stayed 2 nights

Good stay, within walking distance to local restaurants and shopping. Very clean room, quiet, hot water, nice view. Thank you

6

Bruce

12 Jul 2024

·

Stayed 2 nights

Of the big 3 hotels, this is the least relevant. It is not really in walking distance to much. The toilets are terrible and the ac is a dull roar constantly.

6

Erhan

27 Aug 2023

·

Stayed 6 nights

We were disappointed with Sheraton Anchorage. Firstly, In terms of its location, it is a bit removed from downtown. We had to walk for around 15 minutes. Also, the hotel was old. The rooms were dark and its furniture was run-down. Moreover, when we checked in, we were told that housekeeping service was every three days but if we asked for it, it could be daily. We did that but we had to repeat our request every day because they either forgot or the sevice was incomplete. That was quite annoying. Lastly, breakfast was way below average. Everything was tasteless. Waffle was soggy, etc, Sorry about this negative review but it was a negative experience for us. People in the reception was responsive, though.

8

Kenneth

17 Jan 2023

·

Stayed 19,373 nights

Did not like The location in the downtown Anchorage area. There were homeless people and inebriated individuals around the hotel. However, the staff was excellent & super friendly!

8

Madeleine

19 Sept 2024

·

Stayed 2 nights

This property is conveniently located in Anchorage and has a good restaurant. Rooms are standard chain hotel but perfectly fine. The hotel feels a bit dated. Walkable to shops and restaurants.

10

ALVETA

28 Apr 2024

·

Stayed 1 night

I enjoyed the convenience of the hotel to the PAC and other downtown areas.

8

PJ

30 Jun 2023

·

Stayed 5 nights

Nice hotel, but not a great location. So many homeless wandering around and right next to a busy road.

8

Miyuki

2 Aug 2024

·

Stayed 3 nights

This is in good location

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Dining

Experiences vary widely: some enjoyed the breakfast buffet, while others found options limited or closed, waits long with cold food, and prices high; room-service breakfast may be unavailable.

Related guest reviews

8

Melanie

26 Aug 2024

·

Stayed 2 nights

We liked the accommodations and view; the front desk service was good, especially a young man who checked us in, but cannot remember his name (maybe started with a C or a K; had partial head shaved a bit on sides). We did not like the poor service in all of the restaurants. Dirty dishes literally piled up on the table at the bar restaurant, service was slow without it being full of customers. Servers \'went MIA\' at all restaurants (Jade, Coffee shop). I believe a guest got stuck in the elevator. Worst of all was the loud noise of 4-5 housekeepers on our first night at 10 pm at night, while we were trying to sleep. They were laughing and carrying on in the doorway of room across from 1010. I opened our door and just looked at them and they said "Oh, sorry" but continued to be loud after closing our door. One had long orange hair & she seemed to be the loudest. It was very unprofessional. I called the front desk & they said they would contact the housekeeping manager. The finally left the area but not before yelling "Yikes!"

6

Kim

14 Jun 2023

·

Stayed 1 night

We waited a very long time for food at night then when we got it it was cold and wasn’t worth what we paid for it. Very disappointing

6

Stephanie

17 Oct 2023

·

Stayed 1 night

Not comfortable beds at all. WAY overpriced breakfast.

4

Sheetal

24 Aug 2025

·

Stayed 2 nights

Service was mediocre - limited dining (meaning no options for lunch; everything was closed) and dirty sheets. For a large chain hotel, it seems like they could have at least covered the basics.

8

Peter

12 Dec 2024

·

Stayed 2 nights

Great stay for business. Unfortunately they don’t have room service breakfast which for a business traveler is sometimes helpful. Otherwise 5 stars all around.

10

Xiaonucai

26 Dec 2024

·

Stayed 3 nights

The breakfast is a little expensive. All other are great.

10

Bora

18 Dec 2024

·

Stayed 1 night

It was clean and convenient. The breakfast buffet was nice with made to order omelets and various fresh fruits.

10

Steve

17 Mar 2024

·

Stayed 3 nights

Loved the breakfast buffet. Staff were very friendly and courteous.

6

Suzanne

24 Aug 2025

·

Stayed 1 night

For the price paid at the Sheraton in Anchorage, I must say that I was disappointed in the accomodations. Although the entry seemed okay, when we got to our room the furniture was very old and outdated. There were also very few restaurants close by & we were hungry and all of the restaurants in the hotel weren't open. We walked to La Cabana Mexican Restaurant which had good food & service but the area seemed a little sketchy. Save some money and find another place to stay. I couldn't bare taking photos as a reminder of this place.

6

Viola

15 Aug 2023

·

Stayed 2 nights

We had breakfast buffet coupons. We had to wait 20 minutes to be seated because there were only two wait people. Why did we have to wait went we were having the buffet and clean tables were available? Staff at desk were not very friendly.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$198
February	US$200
March	US$236
April	US$223
May	US$356
June	US$495
July	US$547
August	US$563
September	US$367
October	US$239
November	US$201
December	US$189

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $290	17 $305	18 $336	19 $341
20 $274	21 $357	22	23 $407	24 $290	25 $318	26 $322
27 $282	28 $290	29 $294	30 $318

Su	Mo	Tu	We	Th	Fr	Sa
				1 $225	2 $199	3 $199
4 $200	5	6	7	8 $221	9 $194	10 $191
11 $190	12 $225	13 $221	14 $225	15 $221	16 $225	17 $194
18 $225	19 $252	20 $256	21 $275	22 $237	23 $224	24 $217
25 $221	26 $221	27 $225	28 $290	29 $221	30 $221	31 $199

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Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Double Beds, Bay View

Deluxe Room, 1 King Bed, Bay View

Junior Suite, 1 King Bed with Sofa Bed

Traditional Room, 2 Double Beds

Deluxe Room, 1 King Bed

Traditional Room, 1 King Bed

Traditional Room, 1 Double Bed

Deluxe Room, 2 Double Beds

Traditional Room, 1 King Bed (Hearing Accessible)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sheraton Anchorage Hotel

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Prices for upcoming dates