Name: DoubleTree by Hilton Hotel San Bernardino
Address: 285 E Hospitality Lane, Orange Show, San Bernardino, California, United States of America, San Bernardino, San Bernardino County, US
Price range: US$49–US$545 per night
Rating: 8.55

What guests think

At DoubleTree by Hilton Hotel San Bernardino, travelers frequently highlight warm, accommodating service, comfortable beds, and a convenient spot near restaurants and the freeway, while noting mixed upkeep in some areas and a generally busy, popular atmosphere.

Many guests like the on site bar and restaurant and a well equipped gym, though pool and hot tub cleanliness and occasional elevator issues are reported. Cleanliness is often good but inconsistent, with recurring comments about stained carpets or linens and maintenance problems such as weak or noisy air conditioning. Expect gated, paid parking and a convenient but mixed-feeling area where some notice a homeless presence and appreciate key access security. Overall, it suits travelers seeking friendly service and convenience over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a decent gym, bar and restaurant, and a pool, but feedback is mixed: several note dirty or unmaintained pool or jacuzzi areas and occasional elevator problems. Parking is gated with a fee.

Related guest reviews

8

Elizabeth

13 Aug 2025

·

Stayed 3 nights

The gym was spacious and well equipped. Breakfast was very good. Restaurant was convenient. There were healthy options. I stayed here to take a couple of days and focus on my health and wellbeing.

10

Nolan

29 Aug 2025

·

Stayed 1 night

Customer service was great. Had a pleasant check in. Property was clean and so was the room. Pool hours were decent and clean. Would stay again on next trip.

10

Jaylean

4 Jul 2025

·

Stayed 2 nights

I’m a local, planned a close enough trip to visit my pets at home. So I’m familiar with San Bernardino and like anywhere else in the city you will see homeless folk near the gas stations - not necessarily unsafe just something to expect. I stayed 3 nights, initially purchased two but extended. Here’s why!? I very much enjoyed how sweet and welcoming the staff is. The cleanliness was great, housekeeping came by every day. They make sure towels are stocked which was great after a few pools trips and showers. You can tell they higher genuine employees because every interaction was a good experience. Special shout out to Anna and Annika. I loved them. They took the time to connect and that’s wonderful in customer service. Also gave me plenty of gluten free cookies since they ran out previous days prior. The workout room is amazing, plenty of machines, they play movies and have everything cleaned and sanitized. I was there multiple times and it smelled great and had no issues with any equipment. Pool is deep and roomy, they have a towel cubby so don’t worry about bringing the room ones. Jacuzzi is super bubbly. Overall I loved it, my daughter loved it, affordable and comfortable. I’ll be back!

6

Johnny

11 Oct 2025

·

Stayed 2 nights

The room was clean and the employees were kind. However, we found it ridiculous to have to pay for parking. We’re already spending hundreds on a room now we have to pay even more just to park our car? And may I add - in a parking lot where there is no security and very easily accessible to anyone. In addition, the bathrooms were clean, but, why are there no extractors or vents? People use the restroom, take hot showers, and need some sort of ventilation system.

10

Claudia

6 May 2025

·

Stayed 2 nights

Overall we enjoyed our stay. What I didn't like was coming and out of the parking structure. It was very inconvenient because the key did not work. Also doors did not work properly with the keys provided.

8

Brenda

2 Oct 2025

·

Stayed 2 nights

ironing board wouldn’t stand. iron was dirty and stained my shirt I was ironing. asked maid where pool was and she didn’t know and couldn’t speak English. your front desk folks are top notch!!! jacuzzi super dirty. I would stay again but not ever coming back to San Bernardino.

10

Jonathan

28 Feb 2025

·

Stayed 1 night

Nice spot. $15 to park is a little much based on the area but it was a nice hotel with a good fitness area.

6

Beth

31 Jul 2025

·

Stayed 2 nights

Second time I have stayed here in less than 30 days The bed in 315 needs to be replaced and also in 419. The swimming pool tile looks like it’s caked with something dirty or brown. One of the elevators was missing a threshold. In general, the Property looks tired. The pavement outside needs to be addressed. In the room, 419, the shower curtain was so short that water leaked out, and there was no way for me to close it. I noticed the wallpaper was lifting up in some places. Also, in the hallway, I noticed that the carpet needs to be re-stretched or probably replaced. Definitely time for a facelift for this hotel. The people there seem nice, the room was a reasonable rate, perhaps due to the fact that it is not in top-notch condition

10

Jaylean

8 Jul 2025

·

Stayed 1 night

Initially stayed 2 nights, decided to extend. I very much appreciate the hotel and what it has to offer. Since I booked another day and had a bit of a different experience I decided to leave another review. I went swimming on the third night and there was an incident with the handicap chair not working that helps a person into the pool. The family still made the best of the situation and I’m happy they were able to have a nice time despite the hotels lack of attention to making sure the pool area is maintained. On my check out day, I decided to go swimming in the morning and knew they hadn’t cleaned the pool. There were eyelashes on the floor, hair ties, no towels, and families kept sneaking in through a side gate. Just keep an eye out on the details, as a manager - that is key.

8

Audre SG

16 Aug 2025

·

Stayed 3 nights

We always love staying at this hotel. The only slight issue we had was the AC didn't seem to be cooling at night and one of their elevators are out causing delays and the elevator that was working was a bit bouncy when taking off from floor to floor. But everything else was amazing! Staff is always super friendly breakfast was delicious and they make everything super easy for you. Sarah the bartender is also amazing as well super friendly makes you feel welcome I really love everything about the hotel. It was just unfortunate with the AC and elevator issue this time around

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Cleanliness

Cleanliness feedback is mixed: many found rooms clean, yet multiple reviews cite stained carpets or linens, lingering odors, and bathroom grime or drainage issues. Housekeeping consistency varies.

Related guest reviews

10

Francine

16 Nov 2025

·

Stayed 2 nights

Clean room, staff super friendly and helpful.

4

Trenda

1 Jun 2025

·

Stayed 1 night

Staff were great, lobby was clean, and parking lot was big, but was not satisfied with the rooms. Our rooms were filthy with dust, dirty carpet, and bathrooms were dirty. I took pictures and I would’ve called and complained but we got to our hotel late and I was too tired and needed to get some rest for the next day early event. We also purchased breakfast but line for breakfast was to long so we skipped that too. It would be nice if they have breakfast buffet settings so customers can just go down and get what they want to eat and leave. Also, they should have a an inspector manager/supervisor that inspects each rooms to make sure it is properly cleaned before they serve the room customers. You would think a business room would be clean but it was not and that’s a disappointment. I guess that’s what I get for getting a cheaper hotel.

10

Jennifer

1 Jul 2025

·

Stayed 2 nights

Very clean with a lovely view

6

H

9 Jul 2025

·

Stayed 3 nights

We selected hotel for its proximity to another location we needed to visit. It’s an older property that I’m sure has seen better days. Extremely outdated rooms. The carpet in room was filthy, turning the bottom of our socks black. There was black sludge around the inside of the toilet bowl that I only noticed in the reflection of the mirror. It was so gross. Elevators were tiny for property size and in desperate need of maintenance - flooring was peeling, broken buttons/lights, and extremely squeaky. While it seems the common areas were more modern the rooms were antiquated in comparison. We stayed in July, so temperatures were in the 90’s. With no covered parking, we always needed extra time to allow the car to cool inside before getting kids in. Inconvenient & at $14 per day. The immediate surrounding area is depressing and looks rough, but I guess convenient with a 24-hour ihop, a Starbucks, Taco Bell, Golden Corral, gas station, and a random, massive car wash. Although we did not use any of them. 5-7 min drive you’ll find a Costco, franchise eateries, and a Target. Staff was very kind. Property just needs work.

4

Anicia Suzanne

12 May 2025

·

Stayed 1 night

Our first room had stains on the sheets, linen was not changed. Our second room, same thing linens dirty had huge dark stains on them.

10

Manuel

28 Nov 2025

·

Stayed 1 night

Excellent stay very clean and comfortable

6

jerica-lee

24 Aug 2025

·

Stayed 2 nights

The carpets have stains, the hallway was really dirty although my room was clean except for carpet stains and the orange chair was really worn and broke down looking. Also, super dim in the rooms, bathroom fan didn’t work so it got steamy and couldn’t see the mirror. Staff is AMAZING though!! They’re really the very best. Also bed and pillows were super comfy and water was nice and hot.

10

Darryl

29 Sept 2025

·

Stayed 1 night

Very nice staff. They explained everything when we checked in. Room was very clean.

6

Rosemary

9 Jul 2025

·

Stayed 2 nights

I had to switch rooms around 11pm when I noticed a huge stain on one of the blankets. Yelp reviews are more accurate these reviews are not. I decided I could sleep on the other bed but there were stains on the pillowcase and hair. There was a stain on the curtains the phone was dirty, the room was really worn down. The room they switched me to was cleaner but again worn down. The hotel seems worn down overall. They did give me a voucher for a free breakfast. I did appreciate the pool, room service, and the Sportsnet channel other than that I would not stay here again.

10

Craig Pyotr

20 Aug 2025

·

Stayed 4 nights

Clean, comfortable, and quiet

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Rooms

Rooms are generally comfortable and spacious with supportive beds, but several guests report dated decor, dim lighting, traffic or elevator noise, and recurring HVAC issues (weak or loud AC or heat) plus occasional outlet or TV problems.

Related guest reviews

8

Brandon

27 Aug 2025

·

Stayed 2 nights

IT was okay, decor a bit dated at this point.

10

lydia

7 Jul 2025

·

Stayed 1 night

The bed was very comfortable and the room was spacious.

8

Andrew

16 Jun 2025

·

Stayed 1 night

Nice rooms. Quite, clean, spacious. But air conditioning doesn’t cool to well. Other than that. Great

8

Ayumi

16 Nov 2025

·

Stayed 1 night

Great value. The biggest downside was the heating unit was very loud when it would come on.

6

Irma

11 Aug 2025

·

Stayed 1 night

The AC wasn't working properly

8

Germain

16 Jun 2025

·

Stayed 1 night

I liked that it was peace full and everything was nearby. I wish the ac system would work better, specially during this hot summer. The ac was a bit old and needed some coolant or something. Didn’t cool enough.

10

Palmyra

22 Apr 2025

·

Stayed 2 nights

Staff was execellent. Check in was efficient and pleasant. Rooms were well appointed and clean. East tower was close to highway so lots of traffic noise and the sun came in blazing early in the am so it was curtains closed.

6

Bill

24 Apr 2025

·

Stayed 1 night

Clean place, nice rooms but the air conditioners are so loud they’d wake the dead! After laying in bed for several hours my body just gave up and allowed me 3 glorious hours of sleep

10

Donna

18 Aug 2025

·

Stayed 1 night

Great stay. ADA room was perfect. Roomy and very accessible. Great bed

6

rob

8 Jul 2025

·

Stayed 1 night

Our room was next to elevators & ice machine; constant noise. & they started to vaccume at 730am

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Service

Service is a strong point, with numerous mentions of friendly, attentive front desk and staff throughout the hotel. A few guests reported check in confusion or unsympathetic responses when problems arose.

Related guest reviews

10

Jewett L. Walker,

10 Jul 2025

·

Stayed 1 night

Great value for a top-quality hotel. Exceptional staff.

6

Abigail

12 Nov 2025

·

Stayed 2 nights

Placed into the incorrect room. Then when placed into the correct room after a lot of confusion from front desk staff, the appropriate room had no AC for the first night. When seeking compensation for the first night I was accused of lying about the AC despite the maintenance person having to get into our ceiling to fix it.

10

Sean

22 Oct 2025

·

Stayed 1 night

The staff is amazing

10

Oravanh

27 Oct 2025

·

Stayed 2 nights

Nice and friendly staff. Comfortable and clean rooms.

10

Christopher

10 Aug 2025

·

Stayed 2 nights

Front desk was impeccable all across the board, wish I could give it ten stars because 5 isn't sufficient. Professionalism is the only word in the English dictionary to describe the staff that represents this Hotel, and walks it halls. Assets vital to the hospitality industry.

10

Jenna

4 Apr 2025

·

Stayed 1 night

Everything was wonderful!!!! Navy was AMAZING at check-in, he deserves all the gold stars and everything wonderful!!! Our room was clean and comfortable. The neighbors were quiet for the most part, we heard a few slamming doors but it wasnt a big deal. The bed was the most comfortable bed I've slept on. Shower was big and the water pressure was fabulous. My husband and I were very comfortable, very pleased with this hotel.

2

Benjamin

27 Jun 2025

·

Stayed 1 night

My room smelled like smoke. It was nasty. I was also annoyed that upon check in at 5pm, there was just one person at the counter and the lines were backed up so it took a while. I'm guessing the manager was taking a break. When I checked in after waiting almost 25 minutes, the other clerk came out. It was annoying, especially when the clerk could clearly that there were a lot of people waiting in line to check in.

10

Gladys

15 May 2025

·

Stayed 1 night

The hospitality at this hotel was amazing. Navy,David,& Refugio plus the cleaning staff were so nice and knowledgeable. There are so many restaurants walking distance. Had a great time at the pool.

10

Virginia

31 Aug 2025

·

Stayed 2 nights

MAVIS AND TEAM WERE AMAZING. GREAT PERSONALITIES ive stayed twice and excellent service

10

Trashon

16 Aug 2025

·

Stayed 3 nights

"A home away from home" is the feeling I receive on a consistent basis at this location. From start to finish this location and its staff members make me feel at home. I love this location because it's always clean, smells very good, and the cookies are always warm and fresh. I would like to recognize Adi, David, Hannah, Sarah, Stephanie, Ashlee, the wait staff, and the cleaning staff of the rooms and not to mention, the gentleman who secure this location. I feel safe at all times. I highly recommend everyone to visit this location...you will not be let down. See you all next month.

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Location

Convenient for freeway access and Restaurant Row, and handy for Loma Linda and nearby shopping. Some guests mention a homeless presence around the lot; key access gates add a sense of security but parking is paid.

Related guest reviews

8

LINDA

14 Jul 2025

·

Stayed 1 night

Homeless encampment nearby. Sketchy people walking around the hotel and in the parking lot.

6

rakhmin

17 Jul 2025

·

Stayed 2 nights

Customer service could use a little work. The property is too loud- near highway. Parking is not Free ($14 per night). Starbucks is drive through Only, even though, its 1 min walk feom hotel.

10

Gladys

18 Aug 2025

·

Stayed 2 nights

The property is located in the middle of a bunch of great restaurants. If you like to walk it's perfect if you don't lyft isn't expensive.

8

Indiah

21 Apr 2025

·

Stayed 1 night

Room was nice, staff nice upon check in, location not the best but still okay

6

Alan

12 Jul 2025

·

Stayed 1 night

Hotel was serviceable…breakfast is extra. The area around the hotel is overrun by homeless population. We have a real problem in this country and unfortunately this hotel is catching collateral for it.

8

Tony

17 Jun 2025

·

Stayed 1 night

A lot of homeless around the

10

Sonja

8 Aug 2025

·

Stayed 2 nights

My room was very comfortable quiet and clean. The kids enjoyed the swimming pool. The location put me close to downtown and shopping malls.

10

James

12 Aug 2025

·

Stayed 1 night

Close to COSTCO and freeway...

8

Maggie

10 Jun 2025

·

Stayed 1 night

There is a gated parking lot for extra charge. The location is very close to Loma Linda Univ. Overall, it is a good place to stay for a road trip.

10

Leticia

1 Sept 2025

·

Stayed 1 night

Friendly staff and great location!

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Dining

On site restaurant and bar earn frequent praise, but breakfast draws mixed reviews due to price, confusion about inclusion, and quality inconsistencies. Service speed can lag at times.

Related guest reviews

8

Miguel

21 Aug 2025

·

Stayed 1 night

I really like this hotel. The only problem that I had, was that my stay included breakfast but the staff wouldn’t honor it and was charging me 18 dollars for it.

6

Robert

18 Aug 2025

·

Stayed 1 night

The customer service at the hotel was awful. All around from how they checked us in to the disaster at breakfast. I was supposed ti have breakfast included with my hotel stay, which Expedia screwed up (they are not taking responsibility either) so when we went in the lady never told me that i had to pay, and when we're about to leave they hit me with $55 tab and charged my CC. Breakfast wasn't worth a crap either. I explained and they told me to pound sand. Never stay at Hilton again!

4

Magdalena

10 Jul 2025

·

Stayed 1 night

We ordered food and it took over an hour to be done also could have better pillows

6

Seth

18 Jul 2025

·

Stayed 2 nights

I was very disappointed that the hotel did not have a complimentary coffee bar somewhere. $18.00 for breakfast is ridiculous for what is offered. And why not add a coffee table in the lobby somewhere. Coffee in the rooms never meets my cream and sugar needs. I will not stay in this hotel again.

10

Steven

27 Sept 2025

·

Stayed 4 nights

Best hotel in the area. Bar and restaurant is good.

10

Alyssa

14 Jun 2025

·

Stayed 2 nights

I had a wonderful experience! The staff was incredibly friendly and attentive, making us feel welcome right away. The facilities were spotless and well-maintained. We spent a relaxing afternoon by the family-friendly pool, which was a great way to unwind. Later, we enjoyed dinner and drinks on the patio everything was convenient, comfortable, and the food and cocktails were exceptional. Highly recommend!

10

Dominic

30 Jun 2025

·

Stayed 1 night

Excellent hotel. Restaurant and bar were amazing!

10

Andreas Lund

24 Sept 2025

·

Stayed 1 night

Lovely staff, great bed, large rooms. Breakfast is ‘so so’

10

Beverly

17 Jun 2025

·

Stayed 3 nights

I liked the hotel's easy access to major freeways. The food ordered in The Cutting Board was delicious.

10

Linda

18 Aug 2025

·

Stayed 1 night

This is a gorgeous hotel. Very elegant modern clean. Room for improvement would be the wood trim above. The headboard was covered in dust as where the beautiful artwork on the wall walls. Otherwise everything was perfect. They have a great happy hour with three dollar wine. A very elegant bar and dining area. Nice pool beautiful fire pit that’s 20 feet long. Room was quiet. Bed was good pillows were nice. Big TV good reception. Good Wi-Fi. Wish we could stay another night. Reception was very friendly. They give you chocolate chip cookies to welcome you. Many restaurants within walking distance across the street. Near the expressway, but basically soundproof. Luggage carts to use. Room keys needed even to go in the elevator to ensure safety. There is a fee for parking but I didn’t see that on my bill. Little coffee shop. Buffet breakfast is $18. Would come back anytime. Very attentive front desk. A great place.

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Month	Average price
January	US$100
February	US$109
March	US$142
April	US$113
May	US$97
June	US$122
July	US$117
August	US$128
September	US$121
October	US$131
November	US$136
December	US$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $106	17 $104	18 $174	19 $246
20 $107	21 $87	22 $49	23 $87	24 $88	25 $95	26 $95
27 $88	28 $95	29 $95	30 $102

Su	Mo	Tu	We	Th	Fr	Sa
				1 $88	2 $102	3 $103
4 $88	5 $88	6 $88	7 $88	8 $88	9 $104	10 $103
11 $88	12 $88	13 $88	14 $88	15 $88	16 $109	17 $111
18 $89	19 $96	20 $97	21 $97	22 $97	23 $102	24 $104
25 $89	26 $97	27 $97	28 $91	29 $153	30 $507	31 $545

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Monthly average prices

About this property

Location

Room options

Basic Room, 1 King Bed, Accessible, Bathtub

Basic Room, 2 Queen Beds

Comfort Room, 1 King Bed (Larger)

Junior Suite, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Accessible, Bathtub

Basic Room, 1 King Bed, Accessible (Roll in Shower)

Panoramic Room, 1 King Bed, Mountain View (Larger)

Basic Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Basic Room, 1 King Bed (Parlor)

Business Room, 1 King Bed

Classic Suite, 1 King Bed with Sofa Bed (2 Bedrooms)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about DoubleTree by Hilton Hotel San Bernardino

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