Name: Empire Inn
Address: 294 E Hospitality Ln, Orange Show, San Bernardino, California, United States of America, San Bernardino, San Bernardino County, US
Price range: US$80–US$170 per night
Rating: 7.77

What guests think

At Empire Inn, travelers often praise friendly staff, reasonable prices, and convenient access to restaurants and the freeway, while recurring drawbacks include the closed pool, occasional noise, and some uneasy feelings about activity around the parking area.

Cleanliness feedback ranges from spotless rooms to reports of dirty floors, stained linens, or pests. Rooms are basic and good value, but several guests mention dated fixtures and intermittent issues with AC or heating and TVs. Breakfast varies from decent to minimal, and check‑in can be slow or complicated by deposit policies. Expect a budget stay with friendly service and strong highway access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews note the pool and spa are closed for extended periods.

Related guest reviews

2

Christopher

7 Aug 2023

·

Stayed 1 night

NO SWIMMING POOL , on their websites does not its out of service, front desk lady said been out of service for a long time , months ...... a person who looked like a gang member, XL white shirt khaki pants shaved head ... was dang on the 2nd floor hotel rooms yelling out Christina... i left the hotel for a business meeting and left my wife i the hotel room she call me and describe him and i heard what he was yelling ... i told her to call the front desk ..... She called me back 17min later and said no one answered the front desk ... i said to call again in 5min if they dont answer call the police ........ when i returned later that night as i parked my car at the Sure stay sponsored by best Western hotels , i went in my room and looked out the window and a male who looks like a gang member was staring at my car , looked up at my room seen me looking at him and walked away ....... i could not sleep at night worried someone was going to break in my car ... i woke up multiple times to check on my car .... worst experience in a hotel in my life will never return there again.....

6

Jayme

1 Oct 2023

·

Stayed 1 night

Pool is broken. I would have chosen a different hotel if i would have known that.

10

kenny

2 Sept 2024

·

Stayed 1 night

good place to stay for a nite except pool is not open

2

Dustin

27 Mar 2023

·

Stayed 1 night

Drug addicts walking around the parking lot all night long! I feared for my truck outside. Folks came and went all night with cars and utilized the parking lot for their drug deals and fixes. Run down, band aid maintenance everywhere. Total crap hole. We booked because this place advertised a spa available. Turns out, it wasn’t open for months. Kids very disappointed.

4

Rebecca

18 Oct 2023

·

Stayed 2 nights

I specifically called to be sure the pool was open, I was told it is, I arrived and closed, i chose this place because of pool and location, I could have paid less for a place with no pool. No offer to match. That price.

2

Jose

18 Sept 2023

·

Pulling into the property, the hotel is right next to an off-brand gas station where people are hanging around. No worries, I thought, seeing several patrolling police cars, and proceeded to walk in. The pool, one of the amenities advertised, and one of the deciding factors in selecting the hotel, is down for construction and no attempt is made to make up for it besides a printed apology on the door. After reassuring the night receptionist that the credit card I was leaving on file was not backed by monopoly money, I received my card to check in and made my way to my room for the night. On the way I receive a call from the receptionist wondering if he gave me my key card, I let him know I did. This will come into play later. Between the hours of 3:30 AM and 4 AM, the plastic cover for the bathroom mirror lights falls off and slams into the counter below. On inspection it looks like one of the bulbs was half-installed, so I align the ends, push it in, twist, and properly re-install the cover. I am unable to sleep. The following night I make my way in around 4 AM after being out and about. I scan the card at the door to no avail. In an attempt to save a few cents, the additional card from earlier must have been placed in the checkout bin for re-use and I have been marked as having departed. The receptionist creates a new card for me. It's the last thing one wants to experience that early in the morning; exhausted and just looking forward to a few good hours of sleep.

6

TINA

11 May 2024

·

Stayed 2 nights

No pool or hot tub rooms are ok

4

Liz

29 Aug 2023

·

Stayed 1 night

Reserved two rooms at this hotel about 1 week in advanced prior to my stay( stated this weekend 8/26/23), great location near plenty of restaurant options. Reasonably priced and love that they are pet friendly, a major . I am however rating this hotel a 2 due the lack of communication relaying info of the hotel amenities. 1. The pool was closed and this was something my family and we're looking to enjoy, it has been in 100 degrees in San Bernardino. We we're given no notice in advance or a simple msg about until we were at the hotel checking in major major disappointment. 2. One of our sinks was not fully functioning and it leaked when the faucet off. 3. One of the refrigerators was not in full working condition woke up with to water all around the refrigerator. I am not sure if I will stay here again the staff was super friendly and like I said great location and dog friendly but I feel like the cons outweighed the positive. My advice for future visitors call to inquire about amenities before you show up and are disappointed.

8

Grace

16 Nov 2023

·

Stayed 1 night

They did not have a cart for me to transport my luggage from the sign-in desk to my room. My friend that dropped me off had to take me to my room, which was inconvenient as he was in a hurry due to other issues he had to deal with.

8

Deidra

25 Jun 2024

·

Stayed 2 nights

Need a better way to get up stairs like an elevator

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms very clean, but several report lapses such as dirty floors or bathrooms, stained linens, strong odors, and occasional pests (roaches or reported bed bugs).

Related guest reviews

10

Kevin

26 Oct 2025

·

Stayed 1 night

Staff is amazing. Lots of restaurants around the vicinity. Rooms are clean. Never have a problem there when I stay there it’s a hidden gem

4

Melanye

19 Aug 2024

·

Stayed 1 night

My expectations were low for a motel, just needing a place to sleep. I did not except for the floors to be covered in dirt and personal items from the previous guest. We had to wash our feet each several times after walking on the floor.

10

Trisha

7 Nov 2024

·

Stayed 1 night

Always clean and comfortable

2

Joel

15 Jun 2023

·

Stayed 1 night

The staff were nice, but the property isn’t very nice and my room was very dirty. I don’t think the bathroom had been cleaned based how dirty the status of toilet, floor, and tub. The breakfast was so-so. They had eggs and sausage, but they didn’t taste good and there wasn’t much else to eat. Some cereal and bread for toast, but I was expecting maybe some fruit or yogurt.

10

Stephanie

24 Sept 2024

·

Stayed 1 night

Very clean

4

Andre

7 Apr 2025

·

Stayed 2 nights

To be honest there bed bugs but otherbthen that if was good

10

Marie

10 Nov 2024

·

Stayed 1 night

Very clean rooms. Easy check in.

2

Corey

23 Mar 2025

·

Stayed 1 night

I didn’t have high hopes, but I refused to stay in my room after paying for it. Low crappy lighting to hide the numerous stains on the bed sheets, cockroaches in the bathtub, sticky floors. It was legitimately like something out of a movie. Don’t stay here.

4

Dawna

17 Jun 2023

·

Stayed 1 night

The room was filthy, the bed was broken, the sink was leaking and there were pubic hairs all over the tub and bathroom walls!!! Disgusting!! I will NEVER stay here again!!

10

Linda

21 Feb 2025

·

Stayed 4 nights

Room was clean

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Rooms

Rooms are basic and good value, with some spacious and comfortable, but recurring issues include dated fixtures, very firm beds, noise from neighbors, and intermittent problems with AC or heating and TVs.

Related guest reviews

10

Cecil

21 Jul 2023

·

Stayed 1 night

Only thing that I can rate lower than a 5 is the a/c. Just didn't want to get very cool . It kept the room humid.

10

Lorena

1 Oct 2024

·

Stayed 5 nights

The tv not working well

10

Jose

20 Aug 2024

·

Stayed 3 nights

Aside from the homeless walking around nearby, the stay was comfortable. Room was clean, but found lots of hair on the floor. Housekeeping was pleasant. Quiet for the most part. Walls are thin, so can hear others. Will return!

10

Jacob

6 Jun 2023

·

Stayed 1 night

Friendly staff. Nice room. Comfortable bedding. Lively area

10

linda

24 May 2025

·

Stayed 1 night

Had great stay!! Very comfortable room, very clean .near many eating establishments within walking distance and across the street! Easy off and on freeway. Checked in with Sarah , very friendly and helpful.

6

Christopher

1 Jan 2025

·

Stayed 1 night

I love staying here because of the cost and cleanliness of the rooms. On this stay, the heater was broken. Had to run the shower on the hottest temp to make it humid in the room and tolerable to stay in it. Temp hit the high 40s outside.

2

Lori

11 Sept 2024

·

Stayed 3 nights

The AC hardly worked

10

Jesus

4 Aug 2024

·

Stayed 1 night

Easy check in and check out. The room is spacious and clean.

10

Janice

9 Nov 2023

·

Stayed 1 night

We had a very pleasant stay here. Big room. Non smoking and clean

6

Regina

8 Nov 2023

·

Stayed 1 night

Our stay was meh... it was ok. Pros: Good for its value. Breakfast was ok. Cons: The bed was very firm. The shower was hard to adjust hot and cold. The outlet to the refrigerator looked melted - we left a note for housekeeping in case of fire hazard. Rooms need updating, popcorn ceiling wasn't nice to look at.

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Service

Staff are frequently praised as friendly and helpful, yet some guests experienced long or problematic check‑ins, deposit or payment policy confusion, and occasional unresponsiveness.

Related guest reviews

10

Kevin

26 Oct 2025

·

Stayed 1 night

Staff is amazing. Lots of restaurants around the vicinity. Rooms are clean. Never have a problem there when I stay there it’s a hidden gem

10

Juan

3 Oct 2025

·

Stayed 1 night

Very friendly staff

4

Haro

17 Jun 2023

·

Stayed 1 night

I was disappointed because my rooms were not ready when I arrived to check in at 3pm. I had to wait 30 more minutes until they got cleaned. The receptionist mentioned to me if I wanted to leave it was fine, but that should not even be response.Not the cleanest. Horrible customer service. Would not recommend 😡😡

2

Joel

11 Mar 2023

·

Stayed 1 night

1 hr and 15 to check in

10

Kate

18 Sept 2025

·

Stayed 2 nights

I have stayed at this hotel a couple times now and have always been very helpful and understanding. Staff is very nice and polite! Highly recommend staying here if needed!

2

David

12 Mar 2023

·

Stayed 1 night

Took more than 45 minutes to check in. Two people in front of me had waited more than an hour.

10

Brianna

9 Mar 2025

·

Stayed 1 night

Great customer service at front desk

10

linda

24 May 2025

·

Stayed 1 night

Had great stay!! Very comfortable room, very clean .near many eating establishments within walking distance and across the street! Easy off and on freeway. Checked in with Sarah , very friendly and helpful.

2

Kenneth

10 Mar 2025

·

Stayed 1 night

Was unable to get a room after prepaying for the reservation. Waited out of office for more than 45 minute while the receptionist chatted on the computer regarding my prepaid reservation. Rep stated that since they didn't not receive a virtual payment from Hotel.com, he couldn't honor my prepaid reservation even after confirmed and pulled from my account. Rep also attempted to charge me for extras asking for cash deposite and for other things. I ended sleeping in my car cause i didn't have extra funds due to my card being place on hold. Will never stay at this site.

2

jesus

13 Jul 2024

·

Stayed 1 night

It took 45 mins to check in and a group of party goers partied all night outside my room and after several calls to the front desk. Nothing was done

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Location

Convenient to the freeway and many restaurants and shops. Some guests mention a questionable area with homeless presence and feeling unsafe around the parking lot at times.

Related guest reviews

10

Kevin

26 Oct 2025

·

Stayed 1 night

Staff is amazing. Lots of restaurants around the vicinity. Rooms are clean. Never have a problem there when I stay there it’s a hidden gem

8

Tin

22 Nov 2024

·

Stayed 2 nights

it's location is right next to shopping malls, all restaurants are within walking distance, free way is minutes away. rooms are clean and comfy. friendly staff and etc. nice for a weekend get away.

6

Michael

15 Jul 2024

·

Stayed 3 nights

To many homeless on and around property

8

Damian

5 Nov 2023

·

A nice place to stay, rooms are very clean, it’s a safe area, there’s restaurants near by the hotel so driving won’t be as much.

2

Dustin

27 Mar 2023

·

Stayed 1 night

Drug addicts walking around the parking lot all night long! I feared for my truck outside. Folks came and went all night with cars and utilized the parking lot for their drug deals and fixes. Run down, band aid maintenance everywhere. Total crap hole. We booked because this place advertised a spa available. Turns out, it wasn’t open for months. Kids very disappointed.

10

Iveth

5 Oct 2024

·

Stayed 1 night

I really appreciate it when I stay at a hotel and the room is spotless. ✨ It makes me feel so much more comfortable and relaxed knowing everything is clean. A convenient location is also a huge plus! 🙌

10

Jane

21 Jun 2025

·

Stayed 1 night

Convenience to freeway and hopping

10

linda

24 May 2025

·

Stayed 1 night

Had great stay!! Very comfortable room, very clean .near many eating establishments within walking distance and across the street! Easy off and on freeway. Checked in with Sarah , very friendly and helpful.

4

LACEE

6 Aug 2024

·

Stayed 1 night

Check in staff was asleep at front desk. Had to wake him up. Room was clean, for the price we paid it was what was expected. Didn’t feel very safe with the few guys that asked my husband to buy drugs around the area.

8

Cindi

4 Jan 2024

·

Stayed 2 nights

Surrounding area questionable.

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Dining

Breakfast feedback is mixed: several guests found it decent or good, while others reported minimal selection or quality issues, timing confusion, and restrictive or security‑heavy policies.

Related guest reviews

6

Laura

11 Dec 2023

·

Stayed 3 nights

Armed security check-in for breakfast, which was miminal at best and horrible tasting water...

2

Joel

15 Jun 2023

·

Stayed 1 night

The staff were nice, but the property isn’t very nice and my room was very dirty. I don’t think the bathroom had been cleaned based how dirty the status of toilet, floor, and tub. The breakfast was so-so. They had eggs and sausage, but they didn’t taste good and there wasn’t much else to eat. Some cereal and bread for toast, but I was expecting maybe some fruit or yogurt.

6

Yolanda

23 Apr 2024

·

Stayed 2 nights

The room was clean and semi quiet. The dining was limited and the information was not relayed properly. In the room the info states breakfast and list times. When I arrived at 9:10 am, I was told that breakfast was over at 9 am but the information in the room and what was shared when checking in was 10 am. I only stayed at this hotel because of the breakfast offering over other places. Disappointing!

8

Greg

13 Aug 2023

·

Stayed 1 night

Breakfast was pretty good😉

10

Wayne

9 Jun 2023

·

Stayed 1 night

The hotel was clean and comfortable. They had a small breakfast and it was convenient to and from the freeway.Good hotel

2

Kathy

13 Feb 2023

·

Stayed 1 night

Wouldn’t allow me to take breakfast to my 86 year old Mom with Alzheimer’s and physical disabilities to our room. She couldn’t walk the distance to the dining room. Wanted tips for cleaning staff, if we liked our room. Said if I took food to my room the guard would write an incident report and I couldn’t stay at a Best Western in the future, well I disobeyed and I got an incident report on me, a 67 year old woman with a voice of unbelief for not accommodating my Mom. Not customer friendly.

10

Kevin

30 May 2023

·

Stayed 1 night

Very nice staff. Great breakfast.

10

David

10 Mar 2024

·

Stayed 1 night

Room was clean and for the price you can’t beat it. Breakfast is good the next day.

8

Anna

22 Nov 2023

·

Stayed 1 night

Complementary breakfast some stuff was broken but it was good the place was clean quite and comfortable

6

Regina

8 Nov 2023

·

Stayed 1 night

Our stay was meh... it was ok. Pros: Good for its value. Breakfast was ok. Cons: The bed was very firm. The shower was hard to adjust hot and cold. The outlet to the refrigerator looked melted - we left a note for housekeeping in case of fire hazard. Rooms need updating, popcorn ceiling wasn't nice to look at.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$91
February	US$93
March	US$107
April	US$91
May	US$96
June	US$88
July	US$88
August	US$106
September	US$132
October	US$109
November	US$106
December	US$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $82	18 $170	19 $167
20 $153	21 $82	22 $84	23 $81	24 $82	25 $90	26 $90
27 $82	28 $80	29 $83	30 $83

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $91	3 $90
4 $83	5 $83	6 $83	7 $83	8 $83	9 $91	10 $92
11 $84	12 $83	13 $83	14 $84	15 $82	16 $91	17 $88
18 $83	19 $85	20 $83	21 $83	22 $83	23 $91	24 $91
25 $84	26 $83	27 $83	28 $85	29 $83	30	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Pet Friendly

Standard Room, 1 King Bed, Smoking

Standard Room, 2 Queen Beds, Smoking

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Smoking, Pet Friendly

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed (Standard Room,1 King Bed,Pet Friendly)

Standard Room, 1 King Bed, Smoking, Pet Friendly

Standard Room, 1 King Bed, Accessible, Smoking

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Empire Inn

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Prices for upcoming dates