JW Marriott Miami Turnberry Resort & Spa

We left our room at 10am came back at 3,30 pm and the room was untouched! They charge USD 55 plus tax for valet parking but we waited 30 minutes for our car and arrived late for our appointment! Rest was OK but not outstanding

The room we booked and paid for was not available for us to stay in during our stay. They had to provide us with a lesser room and I was given multiple different stories as to why by hotel staff. Not a good experience overall!

We had issues since the check-in. The booked room, a junior suite, what's not available. They gave us a regular bedroom however they intended to keep the original junior suite room rate which was significantly more. We had to protest. They promised us the suite the next day. We waited the entire day. About 6pm, they finally said sorry, no room. We had to protest. They did corrected the rate for the room we had to stay in and gave us some hotel credits. We requested extra pillows, two separate times, nothing. We requested refreshing the bathroom towels, first time ignored, second time just a stack of face towels, third time (last day) we got fresh towels. Positives: location, golf, waterpark, bar, available parking, spa and gym.

We had the best stay!

Amazing resort. Great service. The water park is a must.