Name: Best Western Plus Bourbonnais Hotel & Suites
Address: 62 Ken Hayes Dr, Bourbonnais, Illinois, United States of America, Bourbonnais, Illinois, US
Price range: US$88–US$187 per night
Rating: 8.27

What guests think

At Best Western Plus Bourbonnais Hotel & Suites, travelers frequently praise the friendly, accommodating staff and satisfying hot breakfast, while noting a convenient location near I-57 and nearby dining; however, experiences vary due to maintenance issues and amenity availability.

Cleanliness feedback ranges from spotless rooms to reports of hair, stains, mold, lingering odors, and leftover items. Facilities are mixed: the pool was often closed, the bar and restaurant drew praise but had uneven hours, and there were occasional elevator outages. Rooms generally have comfortable beds and some are spacious, yet guests reported hard to regulate A/C, weak bathroom lighting, door gaps, and noise from teams in hallways. Overall, it suits road trippers seeking value, but verify key amenities before booking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many guests found the pool closed for extended periods. The bar and restaurant receive praise, but hours can be inconsistent; some reported an elevator outage, while parking was ample.

Related guest reviews

6

Karla

30 Jan 2025

·

Stayed 1 night

First issue, the pool was closed. We specifically chose thisbhitel due to it having a pool. Secondly, there was not enough help for a busy weekend. I felt so sorry for the lady at the front desk, who was trying to take care of everyone Saturday morning as well as help take care of the very busy breakfast area. She was trying her best!

8

Clearolie

26 May 2025

·

Stayed 2 nights

No pool

4

brittany

1 Sept 2025

·

Stayed 2 nights

I would not recommend going to this hotel, I had the worst experience. The lady at the desk charged me twice for two nights, she claimed there was a glitch in the computer. To me it sounds like she didn't know what she was doing. Also I was not told that the pool was closed down until I asked much later on. Unfortunately I'm still waiting on my money to be returned to my account, I definitely will never be staying at this hotel again.

8

Donald

31 Dec 2022

·

Stayed 19,354 nights

It was a great location... furniture, gym were in good, not great condition. The pool was closed.

2

Tiara

25 Nov 2024

·

Stayed 1 night

Came here twice and both times the pool was out of service! Sheets had mold on them!

8

Monica

17 Apr 2025

·

Stayed 1 night

Everything was great! The reason I gave an overall rate of 4 is because the juice machine didn't work. Also, the pool wasn't available. My husband loves to swim.

10

JANA

16 Jul 2025

·

Stayed 1 night

Friendly staff and the restaurant takes orders til 9PM, well stocked bar open til 10PM. Only 1.5 hour to/from Downtown Chicago.

6

Lucas

2 Aug 2025

·

Stayed 1 night

On Expedia it says that this hotel has a pool but when we got there the front desk lady said that they haven’t had a pool in over three months and that I couldn’t get a refund for my reservation. I showed her the Expedia website where it said that there was a pool at the hotel. She was very nice and said she wouldn’t charge me for the deposit. She was really nice and said she would make sure that they would get ahold of Expedia and get it changed. I will be contacting Expedia tomorrow morning

8

Danae

17 Jun 2023

·

Stayed 1 night

The pool was closed but otherwise great. Clean, quiet, friendly staff, and good breakfast

8

Donna

22 May 2025

·

Stayed 1 night

The staff and breakfast was great. An elevator was out of survive which was a little inconvenient. Ample parking. Lots of things nearby. Would stay here again

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is inconsistent: some rooms were very clean, while others had hair, stains, mold, odors, or leftover items.

Related guest reviews

8

Whitney

10 Feb 2024

·

Stayed 1 night

Hotel looked to be a decent shape, but upon inspection of the bathroom there was blood platters on the wall. We only were staying for one night so we just tried to ignore that thought. Breakfast attendant was efficient. Food was good!

2

Jennifer

3 Feb 2024

·

Stayed 1 night

The first room the toilet didn’t work and there was hair everywhere then the second room hair all over the beds but the toilet worked 🙄

4

Richard

27 Oct 2025

·

Stayed 1 night

Hair on shower wall- left over beer and soda in fridge from prev guest, no soap in bathroom

8

Perry M

1 Jul 2025

·

Stayed 2 nights

Bathtub was dirty. Looked like it was not cleaned

6

Laura

9 Apr 2025

·

Stayed 4 nights

The staff was friendly. The room definitely needed better cleaning. Moldy shower curtain

2

Melissa

22 Jun 2025

·

Stayed 2 nights

The room was dirty, floor needed to be vacuumed and bathroom floor was dirty. I asked for it to be cleaned Saturday morning, twice, but not done or clean towels. No bar of hand soap. Other guests said their rooms were dirty too. Short staffed. One lady running breakfast and working front desk and getting cleaning staff their orders. Which were clearly not followed. Won’t stay there again when visiting family In Bourbonnais.

10

Shannon

12 Oct 2024

·

Stayed 2 nights

Staff was very friendly hotel room was very clean

6

Anne Elizabeth

25 Jun 2025

·

Stayed 1 night

We stayed only one night as it was on a road trip. It was fine for that reason. Bathroom was clean and updated. There were large stains on the carpet. Breakfast was typical hotel continental.

6

Sydney

14 Sept 2024

·

Stayed 2 nights

Bathtub had mold growing near the faucet, dirty floors, sheets were stained

10

Barbara

13 Sept 2023

·

Stayed 1 night

Beautiful all new. Awesome pillows. Large room with microwave, fridge, coffee maker. Big vanity in bathroom. Spotlessly clean,

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Rooms

Beds are generally comfortable and some rooms feel spacious, but guests noted noise from other rooms/hallways and maintenance issues such as weak bathroom lighting, door gaps, and A/C that was off or hard to regulate on arrival.

Related guest reviews

10

Jessica

15 Oct 2025

·

Stayed 1 night

The stay was nice, hotel was clean however the bed was very uncomfortable

4

Jaquarra

28 May 2024

·

Stayed 1 night

The room had an odd smell there was a hole in the back of the bathroom door, however that’s not the wildest part, the tub was HORRIBLE!!! It had plaster filled holes in the tub!!! The tub was not repaired correctly. The room above us NEVER SLEPT!!! Very heavy walking and I can almost guarantee there was at least 1 kid or 2 as we heard running back and fourth in the room.

10

Hong

3 Jul 2025

·

Stayed 1 night

One night stay heading for my son’s UIUC campus visit. It was beyond our expectations! The Mabager in the front desk super nice. The hotel is incredible comfortable and warm feeling. Clean, spacious and the breakfast was great, the espresso machine is wonderful surprise!

6

john

7 Nov 2024

·

Stayed 1 night

Room could do with being updated. Lighting in bathroom poor

6

Sangnok

14 Aug 2025

·

Stayed 1 night

There was a lot of construction on the freeway and it smelled like asphalt. The room itself was clean however, the shower curtain was stained with something. The front door had a big gap. I could see through to the hallway however it was a nice size room.

8

Jeanette

15 Mar 2025

·

Stayed 1 night

The lighting in the parking lot is pretty bright. Rooms should have blackout drapes. Our room had thin blinds which did nothing to block out the lights. Bed was very comfortable. Breakfast was delicious.

6

alver

8 Oct 2023

·

Stayed 4 nights

LIGHTING IN BATHROOM- COULD NOT EVEN SEE IN MIRROR CLEAR ENOUGH TO SHAVE OR FOR HER TO DO MAKEUP, VERY POOR. NO CLOCK IN ROOM, ROLLER CHAIR AT DESK WHEELS STICK OUT SO YOUR FEET SNUB THEM A LOT

10

gary

14 Feb 2024

·

Stayed 3 nights

Top spot to stay, bed and pillows great Rooms quiet can’t hear people on the next room like some of the others close by

6

Georgette

7 Aug 2024

·

Stayed 1 night

When we arrived the air conditioning was not on. We were on the third floor and it was EXTREMELY HOT. I had to purchase 2 fans to help cool it down. I understand heat rise. Secondly, no one cleaned our room Saturday..nor Sunday. I had to asked staff for toilet paper twice. We extended our stay until Monday and the staff still did not supply towels or toilet paper. We placed our used towels and trash outside of the door. I seen a housekeeper down the hall and she gave a large bag for my trash and was so willing to help. This was a very busy weekend and it was a lot people in the hotel. I still give the front desk staff 10/10

8

Danice

6 Oct 2025

·

Stayed 3 nights

The staff was friendly & attentive when I made some requests. The room was clean with a comfortable bed. The air conditioner could use some servicing- it generated plenty of cold air but was a bit hard to regulate. The bath tub should be replaced as it's floor is not level. Other than that we enjoyed our stay.

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Service

Staff are often friendly and accommodating, but understaffing led to delays, unattended front desk, housekeeping misses, and a few billing or responsiveness problems.

Related guest reviews

4

alpa

29 Jun 2025

·

Stayed 1 night

It is Bourbonais…. But no staff availability in lobby when need them… call but no answer… no black out curtains in room!!!! Glaring lights in room! I don’t know. Not my vibe. But no choice.

10

Angela

12 Nov 2023

·

Stayed 1 night

LaTonya was super friendly and helpful helping us check in early and get settled. She and the others staff were great

10

LERESSA

22 May 2024

·

Stayed 3 nights

Latonya was awesome! She made my family and I feel like we’re family in her home. The staff here go above and beyond to ensure you’re comfortable with the hotel experience! Thank you so much!

10

Jason

26 Oct 2025

·

Stayed 1 night

I was shocked by the bar options… the breakfast was far better than most continental breakfasts. Every employee I dealt with was extremely friendly and helpful should I have a question… very pleased with my overall experience

6

Kathryn

2 Aug 2025

·

Stayed 1 night

The room had a strange odor, especially the bathroom. There were only hand towels left for us, no bath towels (remedied quickly by the front desk staff). Our toilet clogged at 11:30 pm and when I called the front desk, I was told to come and get the plunger from the front desk downstairs and unclog the toilet myself…!?! Which I did, but seriously!!!??? Every time I was at the front desk I had to wait several minutes because there was no one stationed there (the attendant in the morning was WAY overworked - running front desk AND the very busy breakfast area!). The beds were comfortable, the breakfast as expected. But unclog my own toilet?! Never thought I’d have that experience at a hotel!

4

brittany

1 Sept 2025

·

Stayed 2 nights

I would not recommend going to this hotel, I had the worst experience. The lady at the desk charged me twice for two nights, she claimed there was a glitch in the computer. To me it sounds like she didn't know what she was doing. Also I was not told that the pool was closed down until I asked much later on. Unfortunately I'm still waiting on my money to be returned to my account, I definitely will never be staying at this hotel again.

10

Charmian

26 Oct 2024

·

Stayed 1 night

Everything went well checking in to the hotel. Desk staff was friendly and helpful. Room was very comfortahle. Enjoyed our stay!

10

Kelly

30 Sept 2024

·

Stayed 1 night

Hotel is safe and clean. Bed was very comfortable and breakfast was good. Staff were all very friendly and check in/out was quick and easy. Would stay again.

10

Cynthia

8 Nov 2025

·

Stayed 1 night

Everything was great. The staff so kind and the rooms super clean The breakfast was warm and delicious The beds and pillows so comfy and relaxing

6

Sherita

7 Apr 2024

·

Stayed 2 nights

The night I checked into the hotel.The young lady who was working gas services was on her cell phone Facetime.Me someone while conducting business with me. After getting settled into our room. My daughter went into the bathroom to take a shower and she noticed that the tub was dirty. I called the front desk. And explaying to the young lady that the tub was dirty. Her response was in a rude way. She was not housekeeping. But will put me in another room. When I went down to the front desk, the young lady was still on her cell phone Facetime.As I was trying to talk to her about the wrong we go into the new room.It had a king's sizes bed with an pull out couch. There was no linen for the pullout couch.Bad, my daughter went down to the front desk twice and there was no one to give us any sheets for the bed.Therefore my daughter had to sleep on a sofa bed with no linen. The day I checked out.I spoke finally spoken with the hotel manager.He treated it as if the young lady did nothing wrong laughed at my face. And basically insulted me by saying the next time you are in town.Let me know maybe I can do something for you. I feel that was the most inconsiderate.Unprofessional way to handle this concern.I didn't know that you can work in guest services and facetime while somebody is dealing with a customer.

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AI-generated summary based on recent guest reviews

Location

Convenient to I-57 with dining options nearby (including Cracker Barrel), plus ample parking. A few noted very bright exterior lighting or an unappealing nearby mall area.

Related guest reviews

10

Roy

25 Aug 2023

·

Stayed 1 night

Hotel was quiet, clean and well-maintained. Very close to I-57, which was convenient, yet little to no traffic noise. Also next door to Cracker barrel!

10

Roy

19 Apr 2024

·

Stayed 1 night

I have often stayed here due to several factors. First of all, it is located near the I-57, and next door to a Cracker barrel. Secondly, the building seems fairly new and is well-maintained. Thirdly, the staff is friendly and efficient. One final plus is the very reasonable cost.

10

Roy

23 Nov 2024

·

Stayed 1 night

As usual I enjoyed my overnight stay. this establishment is clean and attractive, close to Cracker Barrel and to the I-57. It was quiet, and appreciated the spacious room. Plenty of parking. Breakfast was good.

8

Scott

25 Jun 2025

·

Stayed 1 night

We had a solid experience here. Its a farily clean and comfortable room. Staff was friendly. Breakfast was above average for a hotel. There is alot of restuarants and shopping within a mile.

8

Jeanette

15 Mar 2025

·

Stayed 1 night

The lighting in the parking lot is pretty bright. Rooms should have blackout drapes. Our room had thin blinds which did nothing to block out the lights. Bed was very comfortable. Breakfast was delicious.

8

Steve

11 Aug 2024

·

Stayed 2 nights

Nice hotel, good breakfast, conveniently located

10

jolynn

30 Aug 2024

·

Stayed 1 night

We stayed here for one night while we were exploring some historic sites in the area. We were happy from our first greeting at the front desk (I unfortunately do not know the name of the woman, but she was cheerful and helpful throughout our stay). Our room was wonderful. It was clean and spacious with a comfortable bed and a sofa bed that made sitting easy. The common areas were comfortable and included a fully stocked bar and a snack bar type restaurant. There was a pool that looked inviting but we didn't have a chance to use it. We did however use the bar. Jessica, the bartender was friendly and crafted our drinks beautifully. The prices were very reasonable as well. The breakfast buffet was nicely done. There was hot food including a touchless pancake maker. There was even an expresso machine. We may not have a reason to come back, but if we ever do have need, we will definitely stay again. We can heartily recommend this hotel. P.S. We only rated location 4 stars as it was in a row of hotels that flanked a virtually deserted mall.

10

Daniel

20 Apr 2023

·

Stayed 1 night

Very clean and completely functional. A large variety of restaurants nearby.

8

Adeniyi

16 Dec 2023

·

Stayed 1 night

Location

8

Donna

22 May 2025

·

Stayed 1 night

The staff and breakfast was great. An elevator was out of survive which was a little inconvenient. Ample parking. Lots of things nearby. Would stay here again

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Dining

Breakfast is frequently praised as hot, plentiful, and above average, though some encountered broken machines or slow refills. The on-site bar/restaurant is well-liked when open, but hours and availability were inconsistent.

Related guest reviews

8

Lee Ann

27 Oct 2024

·

Stayed 1 night

Overall a very nice experience. I'm rating a 4 instead of 5 as things were just not as they should be: carpet in hallway was worn and could be cleaned: shower curtain rod was bowed and there was no way to prevent the curtain from sliding toward the center and thus the floor was getting flooded, the body wash bottle was empty. That being said, the room was clean and comfortable. The breakfast was the best I have had in a long time in one of these hotels-- fresh, nicely prepared and seasoned, plentiful.

8

David

11 Apr 2025

·

Stayed 1 night

The hotel itself is very large and comfortable. There is plenty of parking. The staff was great and helpful. It is a little bigger fitness center than its neighbor competitors which was nice. The only downside was that there were a few breakfast machines out of service and the eggs were not good (but that is pretty common from my experience).

10

Jason

26 Oct 2025

·

Stayed 1 night

I was shocked by the bar options… the breakfast was far better than most continental breakfasts. Every employee I dealt with was extremely friendly and helpful should I have a question… very pleased with my overall experience

10

Michelle

9 Jun 2024

·

Stayed 1 night

Super friendly and helpful front desk started the whole stay off in a great way. Room was very clean, bar staff was very nice, and breakfast was great.

4

LORENZO

10 Aug 2025

·

Stayed 1 night

I recommended this hotel to my husband because the restaurant is open late. Upon reservation, we instantly received a confirmation including the restaurant would be open until 9P. It wasn't open at all. Also, the desk manager sat at the bar and ignored my husband for five minutes with nobody at the desk. Coffee was tepid in the morning. I'm sorry I sent him there and we won't be back.

10

Cynthia

8 Nov 2025

·

Stayed 1 night

Everything was great. The staff so kind and the rooms super clean The breakfast was warm and delicious The beds and pillows so comfy and relaxing

10

Cheesy

17 Sept 2023

·

Stayed 3 nights

Rooms are clean. Staff are friendly. Breakfast is good. Average hotel food but very nice.

10

JANA

16 Jul 2025

·

Stayed 1 night

Friendly staff and the restaurant takes orders til 9PM, well stocked bar open til 10PM. Only 1.5 hour to/from Downtown Chicago.

6

Dan

12 Jan 2025

·

Stayed 2 nights

Lack of staff working front desk… bar closed early both nights.

10

Jerry

27 Jan 2024

·

Stayed 1 night

Incredible staff- friendly and excellent Buffet breakfast was delicious, hot, plentiful and awesome

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$83
February	US$80
March	US$83
April	US$87
May	US$96
June	US$100
July	US$92
September	US$91
October	US$96
November	US$89
December	US$76

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $99	18 $109	19 $109
20 $90	21 $90	22 $88	23 $88	24 $88	25 $133	26 $152
27 $88	28 $89	29 $89	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $132	3 $143
4 $94	5 $93	6 $94	7 $93	8 $93	9 $122	10 $122
11 $89	12 $90	13 $89	14 $89	15 $89	16 $145	17 $148
18 $89	19 $90	20 $90	21 $90	22 $89	23 $187	24 $182
25 $91	26 $90	27 $90	28 $90	29 $90	30 $123	31 $121

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-In Shower)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed, Accessible, Bathtub (With Sofabed)

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Suite, 1 King Bed, Kitchen (With Sofabed, Full Kitchen)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus Bourbonnais Hotel & Suites

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Prices for upcoming dates