Comfort Suites Elgin Northwest
US$97
/ night
Avg. for November
Prices for Comfort Suites Elgin Northwest
Select dates to see prices and availability
US$97
/ night
Avg. for November
Monthly average prices
Nightly prices at Comfort Suites Elgin Northwest average US$91 in the cheapest month (December) and US$125 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$92 |
| February | US$93 |
| March | US$96 |
| April | US$100 |
| May | US$100 |
| June | US$113 |
| July | US$125 |
| August | US$110 |
| September | US$108 |
| October | US$105 |
| November | US$97 |
| December | US$91 |
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Nov · US$97
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Most expensive: July (~US$125)
Cheapest: December (~US$91)
About this property
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Amenities
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Elgin? This hotel has 1100 square feet (102 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Dining
A complimentary buffet breakfast is served daily from 6 AM to 9 AM.
Rooms
Make yourself at home in one of the 78 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LED televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Location
Located in Elgin, Comfort Suites Elgin Northwest is within a 5-minute drive of Presence Health and Advocate Sherman Hospital. This hotel is 1.9 mi (3 km) from Sherman Hospital and 2.4 mi (3.9 km) from Randall Oaks Golf Club.
What's nearby
Presence Health(1.4 Miles)
Sherman Hospital(2.1 Miles)
Advocate Sherman Hospital(2.1 Miles)
Randall Oaks Golf Club(2.3 Miles)
Cinemark West Dundee(3.4 Miles)
Bowlero Randall Road(4.5 Miles)
Brunswick Zone XL(4.7 Miles)
AMITA Health Saint Joseph Hospital Elgin(5.2 Miles)
Fresenius Medical Care at Provena St. Joseph Medical Center/(5.2 Miles)
Presence Medical Group(5.2 Miles)
Santa's Village(5.4 Miles)
Hemmens Cultural Center(5.5 Miles)
Elgin History Museum(6 Miles)
Grand Victoria Casino(6.4 Miles)
Elgin Sports Complex(6.5 Miles)
Chicago, IL (DPA-Dupage)(17.4 Miles)
Chicago, IL (PWK-Chicago Executive)(29.2 Miles)
Chicago O'Hare Intl. Airport (ORD)(29.4 Miles)
Parking
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Banquet facilities
Location
2480 Bushwood Drive, Elgin, Illinois, United States of America
Presence Health (1.4 Miles)
Sherman Hospital (2.1 Miles)
Advocate Sherman Hospital (2.1 Miles)
Randall Oaks Golf Club (2.3 Miles)
Cinemark West Dundee (3.4 Miles)
Bowlero Randall Road (4.5 Miles)
Room options
5
Deluxe Suite (2 Queen Beds)
Room details
2 Large Double Beds
1 Sofa Bed
Sleeps 5
Air ConditioningHeatingWi-Fi (Free)
6
Suite
Room details
1 Extra-Large Double Bed
1 Sofa Bed
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
4
Suite, Multiple Beds, Accessible
Room details
2 Large Double Beds
and 1 Sofa Bed
Sleeps 5
Air ConditioningHeatingWi-Fi (Free)
8
Suite, 1 King Bed with Sofa Bed, Accessible
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Comfort Suites Elgin Northwest
7.8
Good
Based on 1,003 verified reviews
Who stays here?
Business
12%
Couple
19%
Family
44%
Group
6%
Solo
16%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, Comfort Suites Elgin Northwest is frequently praised for clean, comfortable rooms, friendly staff, and a convenient location near restaurants and Santa’s Village, though recurring maintenance issues, intermittent noise, and uneven policy enforcement occasionally impact stays.
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What guests think
Across recent reviews, Comfort Suites Elgin Northwest is frequently praised for clean, comfortable rooms, friendly staff, and a convenient location near restaurants and Santa’s Village, though recurring maintenance issues, intermittent noise, and uneven policy enforcement occasionally impact stays.
Guests often note spacious, updated rooms and comfortable beds, with many commendations for overall cleanliness. Common drawbacks include pool closures, broken ice machines or gym equipment, and occasional maintenance lapses like clogged drains or lukewarm showers. Breakfast is generally well liked, though variety and the no-food-to-room rule draw mixed reactions, and Wi-Fi can be spotty. Expect a convenient, family-friendly stay with mostly solid comfort and some variability.
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AI-generated summary based on recent guest reviews
Facilities
The indoor pool exists but was closed or colder than expected on some stays; several reviews also note nonworking ice machines and a very small gym with broken equipment. No hot tub/spa.
Related guest reviews
6
Maria
18 Mar 2024
·
Stayed 2 nights
Everything was good except that the pool was on maintenance thats the real reason i picked this hotel
Everything was good except that the pool was on maintenance thats the real reason i picked this hotel
4
Courtney
27 Nov 2025
·
Stayed 2 nights
The pool was out of order which was the main reason we chose this hotel for our family. No concessions or discount or apology about it being out of the order. Fans in room were loud but also sounded like they were about to quit working. Pillows for beds were the size of throw pillows, 3 per bed, which at throw pillow size, was not great for a family of 4. Bfast was ok, typical for small 2 star hotel. Would’ve loved the hard boiled eggs I saw mentioned but were no where to be seen or oatmeal or other healthier option. We booked here not expecting much but we’re definitely disappointed more then I expected with the pool broke, no apology, and some room issues and discomforts. Would def book elsewhere next time.
The pool was out of order which was the main reason we chose this hotel for our family. No concessions or discount or apology about it being out of the order. Fans in room were loud but also sounded like they were about to quit working. Pillows for beds were the size of throw pillows, 3 per bed, which at throw pillow size, was not great for a family of 4. Bfast was ok, typical for small 2 star hotel. Would’ve loved the hard boiled eggs I saw mentioned but were no where to be seen or oatmeal or other healthier option. We booked here not expecting much but we’re definitely disappointed more then I expected with the pool broke, no apology, and some room issues and discomforts. Would def book elsewhere next time.
8
Mary
7 Apr 2024
·
Stayed 6 nights
All was good. Staff excellent. Disappointed pool was broken ALL 6 nights. Since it was broken in January we thought for sure it’d be available.,
All was good. Staff excellent. Disappointed pool was broken ALL 6 nights. Since it was broken in January we thought for sure it’d be available.,
10
jessica
12 Nov 2025
·
Stayed 1 night
Our stay was really nice. The pool was a bit colder than I would have liked but still tolerable. We couldn’t get a late check out the next day because the hotel was fully booked and that was understandable. Breakfast was good I appreciated the eggs and sausage. I’d definitely come back to this location or others. Thank you.
Our stay was really nice. The pool was a bit colder than I would have liked but still tolerable. We couldn’t get a late check out the next day because the hotel was fully booked and that was understandable. Breakfast was good I appreciated the eggs and sausage. I’d definitely come back to this location or others. Thank you.
8
Berenice
27 Oct 2024
·
Stayed 1 night
I have stayed here several times and have had good experiences. The tub was clogged and they didn’t have anything to work with it. I didn’t notice until late night so it was kind of late to change rooms. They accommodate when asked for towels so that’s a plus. No working ice machine.
I have stayed here several times and have had good experiences. The tub was clogged and they didn’t have anything to work with it. I didn’t notice until late night so it was kind of late to change rooms. They accommodate when asked for towels so that’s a plus. No working ice machine.
6
Anthony
16 Jun 2025
·
Stayed 1 night
The condition was fair but I had three not so great experiences. The Gym is very tiny with only one treadmill & one elliptical. The one treadmill was out of service, and the one elliptical was in deplorable shape. Issue two I have two small children ages 6 & 8, when I took them down to the pool there was a family in the pool it seemed to be a grandmother and her three teenaged boys & 2 teenaged girls. This pool is tiny so we couldn't "stay away from them" they were playing very rough throwing a tennis ball as hard as they could at each other and a few times they almost hit my kids with the ball.The grandmother didn't say a word to them they were also shoving each other into the pool running and jumping into the pool and the whole time not one hotel representative came to check on the area even though there is a camera in there I guess they didn't see a problem with this behavior. Last, I purchased a $20.00 throw blanket for my son at the S.V. amusement park. When I brought the luggage cart up to the room we noticed my son somehow had grease all over his hand and clothes, so we changed his clothes and washed him up "the clothes had to be thrown away" and we then figured out the grease was from the luggage cart wheels "they are entirely covered with grease on the inside" so my sons blanket was on the floor and got grease on it and then all over his new outfit and his hands. This cost me approximately. $50.00.
The condition was fair but I had three not so great experiences. The Gym is very tiny with only one treadmill & one elliptical. The one treadmill was out of service, and the one elliptical was in deplorable shape. Issue two I have two small children ages 6 & 8, when I took them down to the pool there was a family in the pool it seemed to be a grandmother and her three teenaged boys & 2 teenaged girls. This pool is tiny so we couldn't "stay away from them" they were playing very rough throwing a tennis ball as hard as they could at each other and a few times they almost hit my kids with the ball.The grandmother didn't say a word to them they were also shoving each other into the pool running and jumping into the pool and the whole time not one hotel representative came to check on the area even though there is a camera in there I guess they didn't see a problem with this behavior. Last, I purchased a $20.00 throw blanket for my son at the S.V. amusement park. When I brought the luggage cart up to the room we noticed my son somehow had grease all over his hand and clothes, so we changed his clothes and washed him up "the clothes had to be thrown away" and we then figured out the grease was from the luggage cart wheels "they are entirely covered with grease on the inside" so my sons blanket was on the floor and got grease on it and then all over his new outfit and his hands. This cost me approximately. $50.00.
2
Susan
22 Apr 2024
·
Stayed 2 nights
We wanted a hotel with a pool. The pool was under maintenance. We entered the elevator to get to our room and it was filthy: food, dirt and who knows what else! Our bathroom had no washcloths or hand towels. The front panel of the vanity was off and leaning against the bathroom wall exposing the pipes under the sink. The toilet paper holder was installed backwards so every time the toilet paper was used the roll fell on the floor. The shower curtain was too short which caused the floor to flood when you took a shower. The tub plug leaked and I had to keep running the water to keep the tub filled with water. I had to go under the vanity to retrieve a bath toy and found a panty liner wrapped in toilet paper that was obviously there from previous guests - disgusting! The sofa bed was like sleeping on springs and there was debri and crumbs under the sofa. There was no bedding supplied for the sofa bed. I believe only one ice machine in the hotel worked. The laundry area also had out of order on machines. Fixing and maintaining equipment did not seem to be a priority. Staff were unwelcoming and seemed put off when asked for items that should have been supplied before our arrival. Terrible stay and we will not return.
We wanted a hotel with a pool. The pool was under maintenance. We entered the elevator to get to our room and it was filthy: food, dirt and who knows what else! Our bathroom had no washcloths or hand towels. The front panel of the vanity was off and leaning against the bathroom wall exposing the pipes under the sink. The toilet paper holder was installed backwards so every time the toilet paper was used the roll fell on the floor. The shower curtain was too short which caused the floor to flood when you took a shower. The tub plug leaked and I had to keep running the water to keep the tub filled with water. I had to go under the vanity to retrieve a bath toy and found a panty liner wrapped in toilet paper that was obviously there from previous guests - disgusting! The sofa bed was like sleeping on springs and there was debri and crumbs under the sofa. There was no bedding supplied for the sofa bed. I believe only one ice machine in the hotel worked. The laundry area also had out of order on machines. Fixing and maintaining equipment did not seem to be a priority. Staff were unwelcoming and seemed put off when asked for items that should have been supplied before our arrival. Terrible stay and we will not return.
8
Kristen
25 Mar 2024
·
Stayed 2 nights
This hotel seems to be recently renovated. The rooms were spacious and we enjoyed the extra space. A few issues: the pool was closed for maintenance and the ice machines did not work in the whole hotel. The hotel is in a safe area and close to lots of shopping and food.
This hotel seems to be recently renovated. The rooms were spacious and we enjoyed the extra space. A few issues: the pool was closed for maintenance and the ice machines did not work in the whole hotel. The hotel is in a safe area and close to lots of shopping and food.
10
Brad
7 Oct 2024
·
Stayed 4 nights
All good but one apparatus in fitness room our of order.
All good but one apparatus in fitness room our of order.
6
BETTINA J
27 Feb 2024
·
Stayed 2 nights
None of the ice machines worked and were leaking. Mold was starting to grow on the wall and there was an awful smell. I talked with front desk about no lights in the parking lot on our arrival and that was never fixed.
None of the ice machines worked and were leaking. Mold was starting to grow on the wall and there was an awful smell. I talked with front desk about no lights in the parking lot on our arrival and that was never fixed.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests praise very clean rooms and refreshed spaces, but multiple reviews report lapses such as hair in bathrooms, stained bedding, clogged tubs, and occasional pests.
Related guest reviews
4
Jean
11 Jul 2024
·
Stayed 2 nights
The hotel looks to be recently remodeled, but 1 of the 2 rooms we booked had literal MUSHROOMS growing out of the carpet and wall where the AC unit was leaking. They were aware that some units were having that issue at the front desk. So why wouldn't they inspect every room and make sure the leaky AC units were fixed prior to renting out the rooms?!?! This is a health department issue. They agreed to move our room to another one on the same floor, but called (while we were at a family funeral) to say it couldn't be the one they initially reassigned us to because they found out that AC unit would only blow hot air. The front desk clerk handling all this was sweet and apologetic, making sure that we finally got assigned a safe and comfortable room, but COME ON! She was unable to give us any kind of discount on the room since there was no manager on site. Quite the hassle, and we were very disappointed that this potential health issue wasn't handled better by the management.
The hotel looks to be recently remodeled, but 1 of the 2 rooms we booked had literal MUSHROOMS growing out of the carpet and wall where the AC unit was leaking. They were aware that some units were having that issue at the front desk. So why wouldn't they inspect every room and make sure the leaky AC units were fixed prior to renting out the rooms?!?! This is a health department issue. They agreed to move our room to another one on the same floor, but called (while we were at a family funeral) to say it couldn't be the one they initially reassigned us to because they found out that AC unit would only blow hot air. The front desk clerk handling all this was sweet and apologetic, making sure that we finally got assigned a safe and comfortable room, but COME ON! She was unable to give us any kind of discount on the room since there was no manager on site. Quite the hassle, and we were very disappointed that this potential health issue wasn't handled better by the management.
2
Amy
8 Jul 2023
·
Stayed 2 nights
There were ants everywhere and the guy from front desk sprayed raid all over the bed we had to sleep in!
There were ants everywhere and the guy from front desk sprayed raid all over the bed we had to sleep in!
10
Teara
6 Feb 2025
·
Stayed 2 nights
Very clean, staff very attentive and knowledgeable about the building and places around it. Breakfast is served every morning. During my stay, it was very quiet.
Very clean, staff very attentive and knowledgeable about the building and places around it. Breakfast is served every morning. During my stay, it was very quiet.
4
Mark
3 Jun 2025
·
Stayed 1 night
Not sure the room was actually cleaned before I got there. Black hair all over the bathroom.
Not sure the room was actually cleaned before I got there. Black hair all over the bathroom.
2
Victoria
21 Jul 2024
·
Stayed 2 nights
The room was fairly clean. However, there was obvious damage to a seating bench. In the bathroom, there was hair on the floor and in the tub. The sink faucet was loose and in danger of breaking off. When taking a shower, the tub drain was completely clogged and made the shower dangerously unsafe. We were there as part of a larger group for a sports tournament. The hotel treated us like thieves. All the ice machines were "broken". The elevator was "broken" and they had people stationed out side the breakfast area forbidding people to take any breakfast foods back to their rooms. One of the families had their room re-rented, while they were staying in it! They gave out a key to the room to complete strangers! The hotel refused to apologize or acknowledge the error, instead choosing to blame the tournament family and telling them they should "vacate the premises" if they didn't like what happened. Overall, I will make sure to advise future tournament organizers of this horrible place and will advise the over 300+ families in our sports organization to never stay here.
The room was fairly clean. However, there was obvious damage to a seating bench. In the bathroom, there was hair on the floor and in the tub. The sink faucet was loose and in danger of breaking off. When taking a shower, the tub drain was completely clogged and made the shower dangerously unsafe. We were there as part of a larger group for a sports tournament. The hotel treated us like thieves. All the ice machines were "broken". The elevator was "broken" and they had people stationed out side the breakfast area forbidding people to take any breakfast foods back to their rooms. One of the families had their room re-rented, while they were staying in it! They gave out a key to the room to complete strangers! The hotel refused to apologize or acknowledge the error, instead choosing to blame the tournament family and telling them they should "vacate the premises" if they didn't like what happened. Overall, I will make sure to advise future tournament organizers of this horrible place and will advise the over 300+ families in our sports organization to never stay here.
10
Lisa
21 Sept 2025
·
Stayed 1 night
The hotel was fairly clean but one thing when I went to take a shower their was a long red hair strand in the tub and my hair is blk
The hotel was fairly clean but one thing when I went to take a shower their was a long red hair strand in the tub and my hair is blk
2
Carol
21 Jul 2023
·
Stayed 2 nights
Ants ants ants ants Told them They only reappeared No apologies, no credit Gross food
Ants ants ants ants Told them They only reappeared No apologies, no credit Gross food
10
HIMANSHU
18 Aug 2025
·
Stayed 2 nights
Safe very clean property and rooms were absolutely very clean! I will definetly stay here again whenever i come to the area
Safe very clean property and rooms were absolutely very clean! I will definetly stay here again whenever i come to the area
2
Llurisy
2 Jan 2025
·
Stayed 1 night
Room was dirty
Room was dirty
10
Ed
31 Mar 2025
·
Stayed 2 nights
Very clean and well kept place
Very clean and well kept place
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AI-generated summary based on recent guest reviews
Rooms
Suites are spacious, updated, and beds generally comfortable. Some guests experienced noise from nearby venues or thin walls and spotty Wi-Fi/TV, and a few mentioned low bed heights or layout quirks.
Related guest reviews
6
Adrianna
6 Aug 2025
·
Stayed 2 nights
This hotel was just fine for my family to stay a few nights in the area for the weekend. However, the elevators and certain parts of the facility were not cleaned very well. The continental breakfast had very few options. Additionally, there is a bar right next door that generates a lot of noise at night- so I don't recommend this place if you have children needing to sleep through the night. Even some of the guests were loud outside of our window, up late talking and laughing. We did report the noise and it lessened after about an hour. In general, it was fine for a weekend trip to be near our other family in the area. But I do not recommend for another stay due to cleanliness and noise.
This hotel was just fine for my family to stay a few nights in the area for the weekend. However, the elevators and certain parts of the facility were not cleaned very well. The continental breakfast had very few options. Additionally, there is a bar right next door that generates a lot of noise at night- so I don't recommend this place if you have children needing to sleep through the night. Even some of the guests were loud outside of our window, up late talking and laughing. We did report the noise and it lessened after about an hour. In general, it was fine for a weekend trip to be near our other family in the area. But I do not recommend for another stay due to cleanliness and noise.
10
Raymond
7 Aug 2023
·
Stayed 1 night
Comfortable beds, clean, great breakfast,fast wifi, and great for the kids to rest or swim between baseball games.
Comfortable beds, clean, great breakfast,fast wifi, and great for the kids to rest or swim between baseball games.
8
Robert
5 Aug 2024
·
Stayed 1 night
Comfortable. Clean. It is easy to hear guests in next door rooms though due to the hard flooring.
Comfortable. Clean. It is easy to hear guests in next door rooms though due to the hard flooring.
6
Dave
14 Sept 2025
·
Stayed 1 night
Noisy area around hotel. Gas station on the corner plays load music even during hotel quiet hours. Front desk person said they have to contact the police to get the gas station to turn down the music from time to time but then they start up again. Other guests left their TV’s on all night.
Noisy area around hotel. Gas station on the corner plays load music even during hotel quiet hours. Front desk person said they have to contact the police to get the gas station to turn down the music from time to time but then they start up again. Other guests left their TV’s on all night.
6
Amy
18 Oct 2024
·
Stayed 1 night
The bed is very low to the ground.. felt like sleeping on the floor it’s so low
The bed is very low to the ground.. felt like sleeping on the floor it’s so low
10
Gloria
11 Jun 2025
·
Stayed 1 night
Beautiful spacious rooms, comfy beds, clean bathroom
Beautiful spacious rooms, comfy beds, clean bathroom
10
Daniel
14 Sept 2025
·
Stayed 2 nights
Large room
Large room
10
Sherrill
21 Aug 2023
·
Stayed 1 night
quiet, large rooms
quiet, large rooms
6
Paul
19 Apr 2025
·
Stayed 4 nights
The room itself was very nice. However, the entire time I was there, the TV and wifi both barely worked. I was there for a work trip, so the TV I could do without, but it was still very annoying, but the wifi being as bad as it was impacted my ability to work from the hotel room all 4 days I was there.
The room itself was very nice. However, the entire time I was there, the TV and wifi both barely worked. I was there for a work trip, so the TV I could do without, but it was still very annoying, but the wifi being as bad as it was impacted my ability to work from the hotel room all 4 days I was there.
8
Gail
7 Oct 2025
·
Stayed 4 nights
Everything was good, but the internet was spotty. They need to add ready made oatmeal and all the fixings instead of the packets
Everything was good, but the internet was spotty. They need to add ready made oatmeal and all the fixings instead of the packets
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AI-generated summary based on recent guest reviews
Service
Service is frequently described as friendly, accommodating, and efficient. However, several guests cite rigid or inconsistently enforced policies (housekeeping frequency, breakfast to-go), occasional miscommunication, and rare lapses like delayed assistance or keying errors.
Related guest reviews
4
Amar
21 Jul 2025
·
Stayed 2 nights
The property itself was clean and well-located, which I appreciated. However, I found some of the internal policies to be unnecessarily rigid and frustrating. Housekeeping: I stayed for just two nights and requested housekeeping on the second day, but was told it wouldn’t be provided due to a “once-every-three-days” policy. I explained that I would be checking out before the third day and that this was not a long stay, but was still refused service. Ironically, the posted Choice Hotels policy clearly states that while rooms are cleaned every three days for extended stays, guests can request earlier service—yet this was denied. Towel Exchange: Since housekeeping wasn’t an option, I asked for fresh towels and soap. I was told I needed to “trade in” my used towels first. I complied, but despite having four people in the room, I was initially given only three towels. It took repeated requests and some back-and-forth before they finally provided a fourth towel. While the cleanliness and location met expectations, these internal policies and the way they were enforced detracted significantly from the overall experience. I hope management reconsiders how they implement brand standards.
The property itself was clean and well-located, which I appreciated. However, I found some of the internal policies to be unnecessarily rigid and frustrating. Housekeeping: I stayed for just two nights and requested housekeeping on the second day, but was told it wouldn’t be provided due to a “once-every-three-days” policy. I explained that I would be checking out before the third day and that this was not a long stay, but was still refused service. Ironically, the posted Choice Hotels policy clearly states that while rooms are cleaned every three days for extended stays, guests can request earlier service—yet this was denied. Towel Exchange: Since housekeeping wasn’t an option, I asked for fresh towels and soap. I was told I needed to “trade in” my used towels first. I complied, but despite having four people in the room, I was initially given only three towels. It took repeated requests and some back-and-forth before they finally provided a fourth towel. While the cleanliness and location met expectations, these internal policies and the way they were enforced detracted significantly from the overall experience. I hope management reconsiders how they implement brand standards.
10
Miriam
9 Feb 2025
·
Stayed 1 night
They did a great job of salting the parking lot during Icy rain, and staff was very hepful & responsive.
They did a great job of salting the parking lot during Icy rain, and staff was very hepful & responsive.
10
Teara
6 Feb 2025
·
Stayed 2 nights
Very clean, staff very attentive and knowledgeable about the building and places around it. Breakfast is served every morning. During my stay, it was very quiet.
Very clean, staff very attentive and knowledgeable about the building and places around it. Breakfast is served every morning. During my stay, it was very quiet.
4
Matthew
28 Jun 2025
·
Stayed 1 night
Gave wrong room..reserved king got 2 queen beds..
Gave wrong room..reserved king got 2 queen beds..
2
Arthur
4 Mar 2023
·
Stayed 1 night
We were happy to get ajoining rooms. What we were not happy about is the fact that apparently we were able to lock out baby in the room with NO WAY TO GET IN!!!! NONE OF THE STAFF HAD ACCESS TO GET IN AND HAD TO CONTACT THE GENERAL MANAGER WHO WASN'T EVEN ON SITE TO UNLOCK THE DOOR!! That took close to an hour. We were also threatened with having to pay $400 if we called the fire department to enter the room. This is a lawsuit waiting to happen for sure!!!!
We were happy to get ajoining rooms. What we were not happy about is the fact that apparently we were able to lock out baby in the room with NO WAY TO GET IN!!!! NONE OF THE STAFF HAD ACCESS TO GET IN AND HAD TO CONTACT THE GENERAL MANAGER WHO WASN'T EVEN ON SITE TO UNLOCK THE DOOR!! That took close to an hour. We were also threatened with having to pay $400 if we called the fire department to enter the room. This is a lawsuit waiting to happen for sure!!!!
10
Cathy
2 Aug 2025
·
Stayed 3 nights
The staff are so helpful, anything you need help with they are there for you. Their customer service is 10 out of 10.
The staff are so helpful, anything you need help with they are there for you. Their customer service is 10 out of 10.
2
Ali
17 Sept 2025
·
Stayed 3 nights
We had a terrible experience at this hotel during our stay. They have a sign in the bathroom stating "Room Service every third night or upon request ". We requested for room service after the second night and no one showed up. We thought whats one more day, expecting room service on the third night per the notice. But no one showed up again on the third night. When we asked for towels the front desk said we dont have any. My wife got upset and went down to see the manager who told us that the towels are in the laundry and they will send them up to our room when available. No one came to the room so we went downstairs again around 11:00 PM at which point they gave us the towels. Never again at Comfort Suites. Even management is unprofessional.
We had a terrible experience at this hotel during our stay. They have a sign in the bathroom stating "Room Service every third night or upon request ". We requested for room service after the second night and no one showed up. We thought whats one more day, expecting room service on the third night per the notice. But no one showed up again on the third night. When we asked for towels the front desk said we dont have any. My wife got upset and went down to see the manager who told us that the towels are in the laundry and they will send them up to our room when available. No one came to the room so we went downstairs again around 11:00 PM at which point they gave us the towels. Never again at Comfort Suites. Even management is unprofessional.
8
patricia
8 Mar 2025
·
Stayed 1 night
Convenient to restaurants in surrounding area! Room was clean and like contemporary style!
Convenient to restaurants in surrounding area! Room was clean and like contemporary style!
6
jodi
24 Jun 2024
·
Stayed 4 nights
Recently stayed for 4 nights! When we checked in waited 10-15 for someone to come to front desk then was asked 1 question nothing about breakfast nothing about what to do to get more towels. Loud talking in parking lot til 3am could hear all the loud talking in the halls all hours. Husband was told to go back to our room cause he came done with no shoes but I watched 3 others in the eating area with no shoes. Next morning he went to get towels and grab food and bring back for our children and got screamed at again this time for taking towels in the area! AVOID if you want to sleep sound. Was not worth the money at all.
Recently stayed for 4 nights! When we checked in waited 10-15 for someone to come to front desk then was asked 1 question nothing about breakfast nothing about what to do to get more towels. Loud talking in parking lot til 3am could hear all the loud talking in the halls all hours. Husband was told to go back to our room cause he came done with no shoes but I watched 3 others in the eating area with no shoes. Next morning he went to get towels and grab food and bring back for our children and got screamed at again this time for taking towels in the area! AVOID if you want to sleep sound. Was not worth the money at all.
10
Christopher
22 Sept 2025
·
Stayed 1 night
The staff was amazing
The staff was amazing
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AI-generated summary based on recent guest reviews
Location
Convenient for dining, shopping, and Santa’s Village, with many finding the area safe and walkable. Some rooms face noise from the adjacent bar or gas station, especially late at night.
Related guest reviews
4
Michael
3 Aug 2025
·
Stayed 1 night
Next to a bad/loud restaurant, rookies. Granted it was Saturday night, but low class people kept making noise until well past 3am outside due to the adjacent parking lot. The sound of drunk chicks, police, and barking dogs persisted until the early morning on Sunday.
Next to a bad/loud restaurant, rookies. Granted it was Saturday night, but low class people kept making noise until well past 3am outside due to the adjacent parking lot. The sound of drunk chicks, police, and barking dogs persisted until the early morning on Sunday.
6
Adrianna
6 Aug 2025
·
Stayed 2 nights
This hotel was just fine for my family to stay a few nights in the area for the weekend. However, the elevators and certain parts of the facility were not cleaned very well. The continental breakfast had very few options. Additionally, there is a bar right next door that generates a lot of noise at night- so I don't recommend this place if you have children needing to sleep through the night. Even some of the guests were loud outside of our window, up late talking and laughing. We did report the noise and it lessened after about an hour. In general, it was fine for a weekend trip to be near our other family in the area. But I do not recommend for another stay due to cleanliness and noise.
This hotel was just fine for my family to stay a few nights in the area for the weekend. However, the elevators and certain parts of the facility were not cleaned very well. The continental breakfast had very few options. Additionally, there is a bar right next door that generates a lot of noise at night- so I don't recommend this place if you have children needing to sleep through the night. Even some of the guests were loud outside of our window, up late talking and laughing. We did report the noise and it lessened after about an hour. In general, it was fine for a weekend trip to be near our other family in the area. But I do not recommend for another stay due to cleanliness and noise.
6
Dave
14 Sept 2025
·
Stayed 1 night
Noisy area around hotel. Gas station on the corner plays load music even during hotel quiet hours. Front desk person said they have to contact the police to get the gas station to turn down the music from time to time but then they start up again. Other guests left their TV’s on all night.
Noisy area around hotel. Gas station on the corner plays load music even during hotel quiet hours. Front desk person said they have to contact the police to get the gas station to turn down the music from time to time but then they start up again. Other guests left their TV’s on all night.
10
Bruce
12 Oct 2025
·
Stayed 3 nights
Nice property, great location, friendly staff. Clean, quiet, safe. Will stay here again.
Nice property, great location, friendly staff. Clean, quiet, safe. Will stay here again.
10
Andrea
28 Apr 2023
·
Stayed 1 night
Nice lodging in convenient location.
Nice lodging in convenient location.
10
Laura
14 Oct 2025
·
Stayed 1 night
The location was great…all types of restaurants within walking distance and a wonderful gas station across the way. Great staff and exceptionally clean. We’re repeating our stay here anytime we come this way again!
The location was great…all types of restaurants within walking distance and a wonderful gas station across the way. Great staff and exceptionally clean. We’re repeating our stay here anytime we come this way again!
10
Steve
3 Aug 2025
·
Stayed 1 night
Sports Bar next door, Starbucks next door. Less than 15 minutes from Santa's Village
Sports Bar next door, Starbucks next door. Less than 15 minutes from Santa's Village
8
patricia
8 Mar 2025
·
Stayed 1 night
Convenient to restaurants in surrounding area! Room was clean and like contemporary style!
Convenient to restaurants in surrounding area! Room was clean and like contemporary style!
8
Andrew
7 Nov 2024
·
Stayed 2 nights
Good location between 2 restaurants and 2 bars, plus 6 other restaurants within walking distance
Good location between 2 restaurants and 2 bars, plus 6 other restaurants within walking distance
10
James
23 Jul 2024
·
Stayed 1 night
Very clean and conveniant location.
Very clean and conveniant location.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is often described as good or plentiful with hot items and a clean area. Others report limited variety or quality, items running out, and a strict no-food-to-room rule that some found inconvenient.
Related guest reviews
8
Richard
18 Jul 2025
·
Stayed 2 nights
Facility seemed to be updated. I has several cracks in my walls includimg the shower. Sounds could be heard from both above and through the walls. When having breakfast I was told I could not take my dish to my room which i found a bit odd as this seems to be isolated to this comfort in and had to finish some work before my meeting.
Facility seemed to be updated. I has several cracks in my walls includimg the shower. Sounds could be heard from both above and through the walls. When having breakfast I was told I could not take my dish to my room which i found a bit odd as this seems to be isolated to this comfort in and had to finish some work before my meeting.
8
Melissa
2 Jul 2023
·
Stayed 1 night
Stayed with our adults kids in 2 rooms. Wonderful rooms and accommodations. Beds were comfortable. My only complaint would be the manager told us we couldn't take our free breakfast food into our rooms. Which doesn't make sense because you can bring outside food and take to your room ??? Now they make you sit in an area with other strangers while they cough and sneeze instead of allowing my family to eat in a peaceful non infectious environment. Shame on them for that rule.
Stayed with our adults kids in 2 rooms. Wonderful rooms and accommodations. Beds were comfortable. My only complaint would be the manager told us we couldn't take our free breakfast food into our rooms. Which doesn't make sense because you can bring outside food and take to your room ??? Now they make you sit in an area with other strangers while they cough and sneeze instead of allowing my family to eat in a peaceful non infectious environment. Shame on them for that rule.
10
Feruza
9 Oct 2024
·
Stayed 2 nights
This was the first time I enjoyed staying at a hotel in U.S. soooo much. Breakfast was amazing, staff are so great. It was so super super clean. Best stay
This was the first time I enjoyed staying at a hotel in U.S. soooo much. Breakfast was amazing, staff are so great. It was so super super clean. Best stay
10
jessica
12 Nov 2025
·
Stayed 1 night
Our stay was really nice. The pool was a bit colder than I would have liked but still tolerable. We couldn’t get a late check out the next day because the hotel was fully booked and that was understandable. Breakfast was good I appreciated the eggs and sausage. I’d definitely come back to this location or others. Thank you.
Our stay was really nice. The pool was a bit colder than I would have liked but still tolerable. We couldn’t get a late check out the next day because the hotel was fully booked and that was understandable. Breakfast was good I appreciated the eggs and sausage. I’d definitely come back to this location or others. Thank you.
8
loai
20 Jun 2023
·
Its clean everything is new , check in was difficult.Check out was easy, room service every other day and you have to ask for it, food is not good and you can't take food to your room kitchen staff are mean and unfriendly.
Its clean everything is new , check in was difficult.Check out was easy, room service every other day and you have to ask for it, food is not good and you can't take food to your room kitchen staff are mean and unfriendly.
10
Himali
27 Sept 2024
·
Stayed 1 night
The breakfast area was clean and had good variety of foods.
The breakfast area was clean and had good variety of foods.
10
Melanie
1 Sept 2025
·
Stayed 1 night
We had a great stay! Service was fantastic, room was clean, and breakfast was great! We did have some issues with the TV, and the wifi was a bit slow but no real issues. We were on the ground floor, on the very far edge away from the other guests, and heard very little commotion. Check in was fast and easy!
We had a great stay! Service was fantastic, room was clean, and breakfast was great! We did have some issues with the TV, and the wifi was a bit slow but no real issues. We were on the ground floor, on the very far edge away from the other guests, and heard very little commotion. Check in was fast and easy!
10
David
3 Aug 2025
·
Stayed 1 night
Great for family. Very clean. Breakfast well tended with plenty of good food. Nice business center with working printer.
Great for family. Very clean. Breakfast well tended with plenty of good food. Nice business center with working printer.
10
Heidi
29 Jun 2025
·
Stayed 3 nights
Room was clean, extra linen on request, bathroom was clean, quiet, pool was clean. Continental Breakfast was amazing, fresh fruit, breads, etc every day. We felt safe and happy.
Room was clean, extra linen on request, bathroom was clean, quiet, pool was clean. Continental Breakfast was amazing, fresh fruit, breads, etc every day. We felt safe and happy.
8
Jason
22 Jun 2025
·
Stayed 2 nights
Overall our stay was good but a few things : The breakfast could be better. There could be more fruit, there was no bacon and the sausage was not very appealing. The coffee situation could have been better, it seemed to always be empty. Also the ice machine was out of order most of the time and the ice on the first floor was always gone. The price of the stay was a bit high.
Overall our stay was good but a few things : The breakfast could be better. There could be more fruit, there was no bacon and the sausage was not very appealing. The coffee situation could have been better, it seemed to always be empty. Also the ice machine was out of order most of the time and the ice on the first floor was always gone. The price of the stay was a bit high.
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AI-generated summary based on recent guest reviews
10
Michelle
3 weeks ago
·
Stayed 1 night
The front desk man was so polite and very helpful. It was clean breakfast was so good and fresh great stay
The front desk man was so polite and very helpful. It was clean breakfast was so good and fresh great stay
10
Pablo
5 weeks ago
·
Stayed 1 night
Great stay. Phenomenal front desk coming and going!!!
Great stay. Phenomenal front desk coming and going!!!
10
Frank
29 Sept 2026
·
Stayed 5 nights
Always a pleasure. Great place every time.
Always a pleasure. Great place every time.
10
Tammi
25 Sept 2026
·
Stayed 2 nights
Great hotel! Would stay again!
Great hotel! Would stay again!
10
Angel
30 Aug 2026
·
Stayed 1 night
Very clean and bright hotel. We loved the pool. The rooms were spacious and clean. Breakfast was good!
Very clean and bright hotel. We loved the pool. The rooms were spacious and clean. Breakfast was good!
Property policies
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
FAQs about Comfort Suites Elgin Northwest
Is parking available at the property?
Free self-parking is available on-site. Limited parking is also provided.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 6 AM to 9 AM.
Does the property allow pets?
Pets are allowed with a fee of $30 per pet, per night. A pet deposit of $150 per stay is also required. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features does the property offer?
The property features limited wheelchair accessibility, including accessible parking and facilities. Step-free entrances are available.
Where is the property located in relation to key landmarks?
The hotel is located in Elgin, within a 5-minute drive of Presence Health and Advocate Sherman Hospital. It is 1.9 miles from Sherman Hospital and 2.4 miles from Randall Oaks Golf Club.
Is there a swimming pool at the property?
The hotel features an indoor pool, which is operational during specific hours. Note that the indoor pool is closed on Wednesdays through Sundays.
What are the policies for guests staying with children?
Children 18 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-01: 94.2063966456604USD
- 2026-11-02: 100.30348072758484USD
- 2026-11-03: 100.30348072758484USD
- 2026-11-04: 106.12622000671387USD
- 2026-11-05: 150.5859403755188USD
- 2026-11-06: 150.5859403755188USD
- 2026-11-07: NO DATA
- 2026-11-08: 104.16649135594177USD
- 2026-11-09: 100.53778638700867USD
- 2026-11-10: 99.70070420257568USD
- 2026-11-11: 102.69172192106629USD
- 2026-11-12: 89.54399174143981USD
- 2026-11-13: 110.66777484968567USD
- 2026-11-14: 108.25821920158386USD
- 2026-11-15: 100.34804344226075USD
- 2026-11-16: 95.71266921929931USD
- 2026-11-17: 95.71266921929931USD
- 2026-11-18: 94.7156689924469USD
- 2026-11-19: 91.72464275498962USD
- 2026-11-20: 112.66179234132385USD
- 2026-11-21: 101.69471317524719USD
- 2026-11-22: 86.81983917300415USD
- 2026-11-23: 94.7156689924469USD
- 2026-11-24: 91.72464275498962USD
- 2026-11-25: 102.52911188517761USD
- 2026-11-26: 98.70369545675659USD
- 2026-11-27: 112.66179234132385USD
- 2026-11-28: 112.66179234132385USD
- 2026-11-29: 98.90532236001587USD
- 2026-11-30: 97.67999678834533USD
- 2026-12-01: 81.75457233473206USD
- 2026-12-02: 81.75457233473206USD
- 2026-12-03: 81.75457233473206USD
- 2026-12-04: 98.70369545675659USD
- 2026-12-05: 110.27604720507813USD
- 2026-12-06: 81.75457233473206USD
- 2026-12-07: 81.75457233473206USD
- 2026-12-08: 81.75457233473206USD
- 2026-12-09: 90.444438USD
- 2026-12-10: 84.73562286221313USD
- 2026-12-11: 102.69172192106629USD
- 2026-12-12: 98.70369545675659USD
- 2026-12-13: 91.69473266299438USD
- 2026-12-14: 91.5721276946106USD
- 2026-12-15: 81.75457233473206USD
- 2026-12-16: 83.1802980784607USD
- 2026-12-17: 91.5721276946106USD
- 2026-12-18: 114.47051378881835USD
- 2026-12-19: 114.47051378881835USD
- 2026-12-20: 90.444438USD
- 2026-12-21: 91.5721276946106USD
- 2026-12-22: 91.5721276946106USD
- 2026-12-23: 90.444438USD
- 2026-12-24: 91.5721276946106USD
- 2026-12-25: 106.63987110237122USD
- 2026-12-26: 106.121474942276USD
- 2026-12-27: 91.69473266299438USD
- 2026-12-28: 91.5721276946106USD
- 2026-12-29: 91.69473266299438USD
- 2026-12-30: 91.69473266299438USD
- 2026-12-31: 110.49004364794922USD
- 2027-01-01: 118.68638853581237USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Cleaning deposit: USD 150.00 per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 21 years old
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- A car is required for transportation to and from this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet deposit: USD 150 per stay
- Pet fee: USD 30 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Banquet facilities
Services
Business centre
Housekeeping
Banquet facilities
Luggage storage
Designated smoking area
Express check-in/check-out
24-Hour Front Desk
Concierge Services
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Activities
Swimming pool
Pool indoor
Outdoor heated pool
Outdoor Furniture
Fitness Center (nearby)
General
Non-smoking rooms
Vending machines
Wheelchair Accessible (Limited)
Internet
Free wi-fi