Name: Candlewood Suites Elgin – Northwest Chicago by IHG
Address: 1780 Capital Street, Elgin, Illinois, United States of America, Elgin, Illinois, US
Price range: US$95–US$182 per night
Rating: 8.08

What guests think

At Candlewood Suites Elgin – Northwest Chicago by IHG, travelers frequently praise the friendly, accommodating staff, comfortable quiet rooms with good beds, and convenient in‑room kitchens, noting the property suits longer stays and has clean fitness and laundry facilities.

Multiple reviews report ongoing renovation and maintenance issues, including faulty or noisy AC, broken furnishings, occasional pests, and some rooms feeling dated. Some guests found access tricky and missed a real breakfast, though coffee is offered and a mini‑mart and nearby dining help. Expect strong service and home‑style conveniences, but room conditions can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

In-room kitchens with full-size fridges are appreciated, and the fitness and laundry rooms are described as clean.

Related guest reviews

10

Andrew

3 Mar 2025

·

Stayed 4 nights

Staff very helpful. Excellent fitness & laundry room.

10

Denise

21 Jan 2024

·

Stayed 2 nights

Comfortable bedding and furnishings. Pleasant and efficient staff, could have had the parking lot better plowed. Overall, a wonderful weekend stay.

10

Jerry

31 Jul 2023

·

Stayed 2 nights

The wifi was out. No wifi for three days.

10

Michael

10 Nov 2024

·

Stayed 1 night

Modern decor and plenty of amenities. Next time I’m in town this is where I’ll be staying.

10

Julie

29 Aug 2023

·

Stayed 1 night

Clean unit and nice having a refrigerator and microwave. Cozy bed with lots of pillows. I would stay here again.

8

Colette

14 Aug 2025

·

Stayed 7 nights

We used the kitchen area a lot, to save on eating out all week. I wish there was room for an actual table so 2 people could eat together. I ate all week at a desk. Its a small thing, but i really missed having one. Otherwise the bed was good, and shower was fine.

2

shannon

26 May 2024

·

Stayed 2 nights

Room was not ready and when ready air conditioning and fridge not working. Didn’t offer a different room didn’t attempt to fix air conditioner. Room was dirty too.

10

Jeannette

2 Aug 2025

·

Stayed 1 night

This was a very comfortable clean place to stay, especially if you need to stay several days due to the small kitchen area and full size refrigerator. There are some good dining options within a few miles too.

10

Cheryl

1 Nov 2024

·

Stayed 2 nights

The hotel has a modern look, but still feels cozy. Our room was large and comfortable. The fitness center & laundry were clean. I liked that you need to use your room key to access the building after 11 pm.

6

Esther

26 Aug 2024

·

Stayed 3 nights

We stay at a unit where apparently they host guests with pets. The room was clean but some things did not work well like the faucet in the kitchen sink and the AC unit was extremely noisy. We stay 3 nights and even though we let them know they did nothing about it.

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Cleanliness

Many guests describe rooms and common areas as clean, with housekeeping praised. A few reviews report dirty or poorly maintained rooms and occasional pests.

Related guest reviews

10

kENNETH

20 Jul 2025

·

Stayed 1 night

Great room. Staff very friendly. Clean with a very comfortable bed. I would highly recommend this hotel

4

Amy

11 May 2022

·

Stayed 1 night

The hotel is “under renovation”, which has been going on for 3 years. The bed is blown out, a literal pit on one side, causing the person to be stuck in one position. Every employee we have encountered has been phenomenal. The housekeeping staff do a great job.

10

Kristian

26 Jun 2025

·

Stayed 3 nights

I often have a lot of trepidation about staying at hotels without knowing how comfortable their beds are. Most of the time I wake up with a lot of back pain and just don't feel comfortable. I slept in a full size bed and was very comfortable. The check-in people were friendly, and the room was clean. The hotel was extremely quiet. I have zero complaints.

10

Julie

29 Aug 2023

·

Stayed 1 night

Clean unit and nice having a refrigerator and microwave. Cozy bed with lots of pillows. I would stay here again.

10

Damen

10 May 2024

·

Stayed 5 nights

Nice friendly clean and quiet place to stay

10

Stephanie

13 Oct 2024

·

Stayed 1 night

The staff Afraz and Alfred were amazingly kind, considerate, and accomodating. This specific hotel is my go to hotel every time i come into town because of the staff, the cleanliness, and the overall location.

2

shannon

26 May 2024

·

Stayed 2 nights

Room was not ready and when ready air conditioning and fridge not working. Didn’t offer a different room didn’t attempt to fix air conditioner. Room was dirty too.

10

Jeannette

2 Aug 2025

·

Stayed 1 night

This was a very comfortable clean place to stay, especially if you need to stay several days due to the small kitchen area and full size refrigerator. There are some good dining options within a few miles too.

6

Tyler

9 May 2022

·

Stayed 1 night

Looked like the hotel was undergoing a remodel. Wasn’t stated when we booked. Room was old and outdated. Dangerous nails for my 2 year old exposed on the carpet tack strip. Baseboards tore up. Probably should have quarantined the rooms they were working on, instead of renting them out. Would have been the right thing to do. Overall high price for a substandard stay. Staff was friendly and nice.

10

Cheryl

1 Nov 2024

·

Stayed 2 nights

The hotel has a modern look, but still feels cozy. Our room was large and comfortable. The fitness center & laundry were clean. I liked that you need to use your room key to access the building after 11 pm.

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AI-generated summary based on recent guest reviews

Rooms

Beds are repeatedly called very comfortable, rooms quiet and often spacious, with modern decor in some areas. Several reviews note maintenance or layout issues, including faulty or noisy AC, broken furniture, and limited seating or tables; some rooms feel dated.

Related guest reviews

10

kENNETH

20 Jul 2025

·

Stayed 1 night

Great room. Staff very friendly. Clean with a very comfortable bed. I would highly recommend this hotel

10

Michael

10 Nov 2024

·

Stayed 1 night

Modern decor and plenty of amenities. Next time I’m in town this is where I’ll be staying.

10

Kristian

26 Jun 2025

·

Stayed 3 nights

I often have a lot of trepidation about staying at hotels without knowing how comfortable their beds are. Most of the time I wake up with a lot of back pain and just don't feel comfortable. I slept in a full size bed and was very comfortable. The check-in people were friendly, and the room was clean. The hotel was extremely quiet. I have zero complaints.

6

Missy

23 Jun 2024

·

Stayed 2 nights

AC barely worked/cooled. Minimal Hot water. Second time I’ve stayed here, won’t stay again.

8

Colette

14 Aug 2025

·

Stayed 7 nights

We used the kitchen area a lot, to save on eating out all week. I wish there was room for an actual table so 2 people could eat together. I ate all week at a desk. Its a small thing, but i really missed having one. Otherwise the bed was good, and shower was fine.

4

Peter

25 Oct 2024

·

Stayed 1 night

Got a call from someone while at work asking to hold for a manager. No thank you. Manager called back stating there was a burst pipe and they have to move my reservation to a double bed. I ordered a king suite. Got to the property and they had to call a manager then proceeded to tell me they were upgrading me to a King suite and then proceeded to argue that this was an upgrade. It wasn't. It was exactly what I originally ordered so more time wasted. Get to the room and had to kill at least 6 beetles.

2

shannon

26 May 2024

·

Stayed 2 nights

Room was not ready and when ready air conditioning and fridge not working. Didn’t offer a different room didn’t attempt to fix air conditioner. Room was dirty too.

10

Cheryl

1 Nov 2024

·

Stayed 2 nights

The hotel has a modern look, but still feels cozy. Our room was large and comfortable. The fitness center & laundry were clean. I liked that you need to use your room key to access the building after 11 pm.

10

Gary

19 Apr 2023

·

Stayed 1 night

Very comfortable beds and pillows!!! The room was very nice and quiet. The renovations were fantastic and I look forward to my next stay with you!

6

Janice

24 Jul 2024

·

Stayed 5 nights

Just remodeled, ripped chair, not enough places for 2 people to sit. We won't be back. We left a day early. Would hope to get refund.

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AI-generated summary based on recent guest reviews

Service

Service is consistently friendly, helpful, and accommodating. A few guests mention slow or unhelpful responses or reservation handling.

Related guest reviews

10

kENNETH

20 Jul 2025

·

Stayed 1 night

Great room. Staff very friendly. Clean with a very comfortable bed. I would highly recommend this hotel

4

Amy

11 May 2022

·

Stayed 1 night

The hotel is “under renovation”, which has been going on for 3 years. The bed is blown out, a literal pit on one side, causing the person to be stuck in one position. Every employee we have encountered has been phenomenal. The housekeeping staff do a great job.

10

Andrew

3 Mar 2025

·

Stayed 4 nights

Staff very helpful. Excellent fitness & laundry room.

10

Denise

21 Jan 2024

·

Stayed 2 nights

Comfortable bedding and furnishings. Pleasant and efficient staff, could have had the parking lot better plowed. Overall, a wonderful weekend stay.

10

Kristian

26 Jun 2025

·

Stayed 3 nights

I often have a lot of trepidation about staying at hotels without knowing how comfortable their beds are. Most of the time I wake up with a lot of back pain and just don't feel comfortable. I slept in a full size bed and was very comfortable. The check-in people were friendly, and the room was clean. The hotel was extremely quiet. I have zero complaints.

10

Stacie

2 Aug 2025

·

Stayed 4 nights

By far, the staff was outstanding! They went above and beyond to help me with some strange communication issues I was having when I lost my cell phone. The staff was communicative and accessible. Although I would have enjoyed a morning mini breakfast, coffee was always available and there was a well-stocked mini-mart. I would definitely stay there again! 5 stars from me!!

10

Stephanie

13 Oct 2024

·

Stayed 1 night

The staff Afraz and Alfred were amazingly kind, considerate, and accomodating. This specific hotel is my go to hotel every time i come into town because of the staff, the cleanliness, and the overall location.

4

Peter

25 Oct 2024

·

Stayed 1 night

Got a call from someone while at work asking to hold for a manager. No thank you. Manager called back stating there was a burst pipe and they have to move my reservation to a double bed. I ordered a king suite. Got to the property and they had to call a manager then proceeded to tell me they were upgrading me to a King suite and then proceeded to argue that this was an upgrade. It wasn't. It was exactly what I originally ordered so more time wasted. Get to the room and had to kill at least 6 beetles.

2

shannon

26 May 2024

·

Stayed 2 nights

Room was not ready and when ready air conditioning and fridge not working. Didn’t offer a different room didn’t attempt to fix air conditioner. Room was dirty too.

10

Maxine

17 Sept 2023

·

Stayed 1 night

The staff were very friendly and helpful. The room was very quiet and comfortable.

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Location

Generally quiet and somewhat secluded, convenient to Judson University and dining within a short drive. Some guests found the property hard to access.

Related guest reviews

6

Kevin

30 Jun 2024

·

Stayed 1 night

The only redeeming value was the bed and pillows. They were excellent. Otherwise the hotel fits in with Motel 6 and the like. The hotel was hard to get to, check in process was slow, the elevator made scary noises and the only thing free at the “uncontinental” breakfast was coffee. Won’t stay at this place again.

10

Kristian

26 Jun 2025

·

Stayed 3 nights

I often have a lot of trepidation about staying at hotels without knowing how comfortable their beds are. Most of the time I wake up with a lot of back pain and just don't feel comfortable. I slept in a full size bed and was very comfortable. The check-in people were friendly, and the room was clean. The hotel was extremely quiet. I have zero complaints.

8

Zachary

9 Jul 2024

·

Stayed 1 night

Secluded and quiet

10

Damen

10 May 2024

·

Stayed 5 nights

Nice friendly clean and quiet place to stay

10

Stephanie

13 Oct 2024

·

Stayed 1 night

The staff Afraz and Alfred were amazingly kind, considerate, and accomodating. This specific hotel is my go to hotel every time i come into town because of the staff, the cleanliness, and the overall location.

10

Donna

27 Oct 2025

·

Stayed 2 nights

Everything was great! I was there to visit my son whose enrolled at Judson University. The place was not far from the college. Thank you

10

Jeannette

2 Aug 2025

·

Stayed 1 night

This was a very comfortable clean place to stay, especially if you need to stay several days due to the small kitchen area and full size refrigerator. There are some good dining options within a few miles too.

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AI-generated summary based on recent guest reviews

Dining

No real breakfast is offered; coffee is available and a mini-mart helps. Some guests rely on in-room kitchens or nearby restaurants.

Related guest reviews

6

Kevin

30 Jun 2024

·

Stayed 1 night

The only redeeming value was the bed and pillows. They were excellent. Otherwise the hotel fits in with Motel 6 and the like. The hotel was hard to get to, check in process was slow, the elevator made scary noises and the only thing free at the “uncontinental” breakfast was coffee. Won’t stay at this place again.

10

Stacie

2 Aug 2025

·

Stayed 4 nights

By far, the staff was outstanding! They went above and beyond to help me with some strange communication issues I was having when I lost my cell phone. The staff was communicative and accessible. Although I would have enjoyed a morning mini breakfast, coffee was always available and there was a well-stocked mini-mart. I would definitely stay there again! 5 stars from me!!

8

Colette

14 Aug 2025

·

Stayed 7 nights

We used the kitchen area a lot, to save on eating out all week. I wish there was room for an actual table so 2 people could eat together. I ate all week at a desk. Its a small thing, but i really missed having one. Otherwise the bed was good, and shower was fine.

10

Jeannette

2 Aug 2025

·

Stayed 1 night

This was a very comfortable clean place to stay, especially if you need to stay several days due to the small kitchen area and full size refrigerator. There are some good dining options within a few miles too.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$89
February	US$100
March	US$100
April	US$101
May	US$109
June	US$115
July	US$104
August	US$141
September	US$123
October	US$113
November	US$106
December	US$94

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $142	18 $145	19 $182
20 $95	21 $110	22 $110	23 $122	24 $122	25 $151	26 $158
27 $105	28 $105	29 $105	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
				1 $105	2 $134	3 $122
4 $105	5 $105	6 $105	7 $105	8 $105	9 $122	10 $122
11 $105	12 $105	13 $116	14 $105	15 $116	16 $122	17 $122
18 $105	19 $116	20 $116	21 $105	22 $105	23 $122	24 $122
25 $105	26 $115	27 $116	28 $105	29 $105	30 $122	31 $135

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed

Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Studio Suite, 1 King Bed, Accessible (Communication, Roll-In Shower)

Studio Suite

Studio Suite, 2 Double Beds, Accessible (Communication, Roll-In Shower)

Studio Suite, 2 Double Beds

Studio Suite, 1 King Bed with Sofa Bed

Suite, 1 Bedroom

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Candlewood Suites Elgin – Northwest Chicago by IHG

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Prices for upcoming dates