Hilton Garden Inn Fort Wayne

It was perfect for what we needed it for

Nice well kept hotel with helpful staff.

The staff was very helpful. The building had issues with their key system and during my 4 day stay I never had a room key. They staff would have to let you in your room which meant I didn’t go out much because of the inconvenience. The website advertised an airport shuttle which is why I choose this hotel over the others and when I got to the airport I found out it had been discontinued some time ago. The “Suite Shop” where you would normally get a quick something to throw in the microwave after restaurant hours was not stocked at all. Not a single item was in the cooler. Lucky for me they had mac and cheese. The staff through it all was amazing. Never seemed bothered or burdened by needing to take you to your room or help with your bags.

The room was clean on arrival however housekeeping works every other day. We were there for a wkend, no fresh towels and our no extra toilet paper was left I. The room. The darkening shade did not work properly, thankfully I had an eye mask as street lamp was right outside the window.

Staff was not friendly. Room was not clean. I did not have enough wash clothes. I requested additional but never received them.