Name: Treetops Resort
Address: 3962 Wilkinson Rd, Gaylord, Michigan, United States of America, Gaylord, Michigan, US
Price range: US$86–US$163 per night
Rating: 7.2

What guests think

At Treetops Resort, guests praise the scenic setting and amenities, while feedback on rooms, cleanliness, service, and pools is mixed; some report spacious, comfortable stays, but others cite dated areas, maintenance problems, and hot tubs or heated pools running cold.

The sprawling layout across separate buildings can be confusing, and some amenities are located in different areas, requiring short drives. Dining feedback ranges from plentiful options and standout venues to limited availability, higher prices, and no breakfast included. Service varies widely, with many friendly, accommodating interactions but also confusing or delayed check-ins. Expect a scenic, activity-focused stay with uneven consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large resort with multiple amenities, including pools and hot tubs, skiing and golf. Several reviews praise the outdoor heated pool, but many cite cold or nonworking hot tubs or pools, closures, maintenance issues, and some amenities located in different buildings.

Related guest reviews

8

Shawna

29 Mar 2023

·

Stayed 2 nights

Loved the heated outdoor pool.

10

michael

8 Aug 2023

·

Stayed 1 night

Great place for golf beautiful courses

8

Gary

30 Jul 2025

·

Stayed 1 night

It was a destination stay for our granddaughter's 6th birthday and her siblings. The facilities were kid friendly - indoor and outdoor pools, hot tub and a game room. And with the clientele being golfers, they had the space to themselves. The facilities were clean but there were a few things we noticed that could use a little TLC.

10

Bonnie

28 Sept 2024

·

Stayed 1 night

Very large resort. Have all kinds of bars, restaurants, pools, hot tubs, skiing , golf, tennis and more.

10

Jacqueline

9 Sept 2025

·

Stayed 1 night

Very pretty area. Variety of dining options. Room was spacious and pools were lovely.

8

JOHN

13 Mar 2023

·

Stayed 1 night

I love the outdoor heated pool and and hot tub. I do not like that it isnt small pet friendly.

4

Danielle

9 Feb 2025

·

Stayed 1 night

First time back in over ten years. Sad to see the place going downhill- lack of updates and maintenance. Outdoor pool not longer in use as advertised, hot tub green, rooms dated, restaurant cools down-facilities need some attention. Skiing was good but find somewhere else to eat and stay.

4

William

8 Oct 2023

·

Stayed 2 nights

We stayed at the building by the tubing hill it is way out dated and in need of repairs siding falling off, lights kept turning off by them selfs , pools were not heated and in need of repairs, games didn't work. Place is a joke won't be back.

6

Kelsey

7 Dec 2025

·

Stayed 2 nights

The inside hot tub was not very warm. The heated pool was freezing cold. We went there for my son’s 10th birthday so he could swim and he couldn’t even go in the inside/outside “heated” pool because it was colder than our rivers around here.

8

Paul

2 Feb 2025

·

Stayed 2 nights

Great experience overall but the check in process was confusing and the hot tub did not work as advertised, nor did the Inn have an outdoor, heated pool - that’s at the Lodge, down the hill. Good place to take a family with young kids, easy access to ski lifts but the area is very small…but this is Michigan…we make the best of what God gave us. The “Legends on the Hill” restaurant was AWESOME - food and service - and a two minute walk from our room.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean and fresh-smelling, but recurring reports of dirty carpets, stained fixtures, and unclean common areas show inconsistent standards.

Related guest reviews

8

Anne Marie

26 Sept 2025

·

Stayed 1 night

They placed us in the Inn, it was old and outdated. Room size was awesome, but the toilet was rust stained and the tub had permanent stains on it. The toilet ran also. The first floor had a nice door to walk out side. BUT the people on the second floor above us must have had herds of elephants running around. So loud! Golf was beautiful!

8

James

29 Sept 2025

·

Stayed 2 nights

Room was comfortable. Common areas and restaurants are dated and carpet is dirty. Service was excellent.

6

Christopher

31 Jul 2024

·

Stayed 1 night

The staff were great! The room was in very rough shape all around. Dirty, stains in the carpet, bathroom shower needed cleaning, food in the couch. Seemed like a party room. I'd try it again if traveling that way but would let them know I better have a clean room. It was ok and coffee was excellent.

8

Erik Or Bethany

2 Oct 2025

·

Stayed 2 nights

Beds were clean and comfy

8

KRISTI

18 Oct 2022

·

Stayed 1 night

We needed a room on a saturday night unexpectedly and the treetops had availability. We dis not need to utilize the golfing or skiing. However the date was oct 15 and the fall colors were amazing. We walked around the grounds and ski hill. Very pretty. Room was clean. Outdoor pool was already closed for season

10

Linda

6 Feb 2023

·

Stayed 2 nights

The rooms are beautiful and clean!!! The property is beautiful and clean!!! The staff is super friendly and accommodating…

2

Tina

26 Feb 2023

·

Stayed 2 nights

Common areas very dirty ! Poor customer service!

10

Sheryl

20 Oct 2025

·

Stayed 1 night

The room and hallways both smelled great

8

Gordon and Mary

27 Sept 2024

·

Stayed 1 night

The room was nice and clean comfortable mattress The restaurant was convenient but ok food could be better for the price I had the New York strip sandwich and the meat was not steak

10

Erin

6 Mar 2025

·

Stayed 2 nights

Very happy with the cleanliness of our room and the available amenities!

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Rooms

Many rooms are spacious and comfortable, with some quiet stays. Others report dated decor and fixtures, thin walls and noise from upstairs, and maintenance or amenity issues such as small beds, stuck balcony doors, or older TVs.

Related guest reviews

10

Samuel

31 Mar 2024

·

Stayed 1 night

Always a good time at TreeTops. Spacious, clean. Quiet, and friendly.

8

Anne Marie

26 Sept 2025

·

Stayed 1 night

They placed us in the Inn, it was old and outdated. Room size was awesome, but the toilet was rust stained and the tub had permanent stains on it. The toilet ran also. The first floor had a nice door to walk out side. BUT the people on the second floor above us must have had herds of elephants running around. So loud! Golf was beautiful!

4

Megan

20 Jun 2024

·

Stayed 2 nights

Property was largely spread out and confusing to navigate. Preference to stay at the main lodge over inn would have been nice to be given the option instead of finding out upon arrival. the inn is very outdated and small beds but overall clean and ok service. would not reccomend staying at the inn on the property. nothing near what the pictures are posted online.

4

Sue

14 Feb 2023

·

Stayed 1 night

Our reservation was for a ski-in ski-out hotel, but our room was at The Lodge, not the Inn. The Lodge is a short drive to the area where the Inn, the restaurant, the sports bar, and the ski hill all are. We did not enjoy putting our gear on in the parking lot, no lockers at the ski services building or at the top of the hill. I did like that there is a bar in the Lodge. There was no coffee in the morning, the coffee machine wasn’t working. When looking for snacks I was told “there are vending machines at the Inn at the top of the hill.” I should note there are cash only vending machines for beverages. The rooms are spacious but need updates, especially the small tv should be upgraded.

10

candra

19 Oct 2025

·

Stayed 2 nights

Stayed for a conference. Good size rooms. Beautiful fall colors

10

Jacqueline

9 Sept 2025

·

Stayed 1 night

Very pretty area. Variety of dining options. Room was spacious and pools were lovely.

6

Willow

22 Jul 2025

·

Stayed 3 nights

The walls were very thin and we could hear a lot of banging upstairs, also could hear someone snoring all night. There was a card by the phone saying someone would replace towels and remake beds over our 3 night stay. We got extra towels and our beds were never remade. There was a very bad water leak with a large area of soaked carpet in front of the ice machine and it was not fixed for 2 days after we arrived. There was no breakfast included. The sidewalk at the entrance had a huge and dangerous hoke in it, just waiting for someone to twist an ankle or trip. There was no mirror in the room except bathroom and no microwave in the room. For what we paid, it was not worth the money.

10

William

26 Mar 2023

·

Stayed 1 night

The rooms are always very nice

6

Paula

21 Aug 2023

·

Stayed 1 night

Check in was rude, unfriendly and delayed. Hotel was nice, spacious room and comfortable.

6

Howard

10 Aug 2023

·

Stayed 1 night

Treetops Inn is very old and not being kept in good shape. One of the chairs on our balcony was broken and the door to the balcony wouldn’t open. It took maintenance an hour and a half to fix the problem.

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Service

Service ranges from friendly, accommodating staff and excellent activity guides to reports of rude or unhelpful front desk interactions, confusing check-in, and delayed room readiness.

Related guest reviews

2

Beth

4 Sept 2023

·

Stayed 1 night

I called the day before for an early check in, she said she marked us done for an early arrival and that check in at 3 could be a possibility. We arrived at 3 and our rooms weren’t ready. She sent us away and said they would call my cell phone when our rooms were ready….no call, we had to go back and check after 5pm to find they were finally ready.

8

James

29 Sept 2025

·

Stayed 2 nights

Room was comfortable. Common areas and restaurants are dated and carpet is dirty. Service was excellent.

8

Deanna

27 Feb 2023

·

Stayed 2 nights

Jake, the guide for the snowshoe hike was awesome! Shannon at the sleigh ride was great! The staff serving dinner after the sleigh ride were also great!

10

Larry

9 Aug 2025

·

Stayed 1 night

Everything was great except Expedia put us down for only one night when I requested two nights. Treetops was most accommodating and arranged for the second night without any problems.

10

Edgar

7 Sept 2024

·

Stayed 1 night

Fantastic service as always

8

?????

19 Jan 2023

·

Stayed 19,350 nights

Friendly staff

2

Tina

26 Feb 2023

·

Stayed 2 nights

Common areas very dirty ! Poor customer service!

6

Paula

21 Aug 2023

·

Stayed 1 night

Check in was rude, unfriendly and delayed. Hotel was nice, spacious room and comfortable.

2

Esther

10 Feb 2025

·

Stayed 2 nights

I have never written a review in my life, but this was too disappointing not to write about. We booked two nights to support our Sons' sports competition. We checked in with one of my Sons. The next day, I found out my two other Sons would need a place to stay. I spoke to reservations and then your front desk (Amber), and all she could say was NO. Can we move to a bigger room to accommodate my Sons? Can we check out early without being penalized? Can I talk to a Manager? She said no Manager was available all weekend. Can you add us to a cancelation list? She said there was a long cancelation list. Here is an idea - allowing us to check out early and give the room to someone on that waiting list would have provided a positive customer experience for everyone involved, but the answer was also NO. Extremely disappointed all the way around

8

Paul

2 Feb 2025

·

Stayed 2 nights

Great experience overall but the check in process was confusing and the hot tub did not work as advertised, nor did the Inn have an outdoor, heated pool - that’s at the Lodge, down the hill. Good place to take a family with young kids, easy access to ski lifts but the area is very small…but this is Michigan…we make the best of what God gave us. The “Legends on the Hill” restaurant was AWESOME - food and service - and a two minute walk from our room.

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Location

Scenic setting with easy access to outdoor activities and events, and several guests praised the views and fall colors. The resort spans multiple buildings, which some found confusing, and certain amenities require a short drive.

Related guest reviews

10

michael

8 Aug 2023

·

Stayed 1 night

Great place for golf beautiful courses

4

Megan

20 Jun 2024

·

Stayed 2 nights

Property was largely spread out and confusing to navigate. Preference to stay at the main lodge over inn would have been nice to be given the option instead of finding out upon arrival. the inn is very outdated and small beds but overall clean and ok service. would not reccomend staying at the inn on the property. nothing near what the pictures are posted online.

10

candra

19 Oct 2025

·

Stayed 2 nights

Stayed for a conference. Good size rooms. Beautiful fall colors

10

Lisa

28 Sept 2024

·

Stayed 1 night

Beautiful room and convenient to the wedding we attended.

10

Bonnie

28 Sept 2024

·

Stayed 1 night

Very large resort. Have all kinds of bars, restaurants, pools, hot tubs, skiing , golf, tennis and more.

8

Ronda

14 Oct 2024

·

Stayed 1 night

I did not know there was more than one lodging building which was confusing. We were put in an other building other than the main one. We found it confusing to find our building on the property. It’s a beautiful place and we looked forward to using the hot tub, restaurant and bar but had to drive to other buildings for them.

10

Jason

26 Nov 2023

·

Stayed 1 night

Great location and friendly staff.

8

KRISTI

18 Oct 2022

·

Stayed 1 night

We needed a room on a saturday night unexpectedly and the treetops had availability. We dis not need to utilize the golfing or skiing. However the date was oct 15 and the fall colors were amazing. We walked around the grounds and ski hill. Very pretty. Room was clean. Outdoor pool was already closed for season

10

Jacqueline

9 Sept 2025

·

Stayed 1 night

Very pretty area. Variety of dining options. Room was spacious and pools were lovely.

8

Paul

2 Feb 2025

·

Stayed 2 nights

Great experience overall but the check in process was confusing and the hot tub did not work as advertised, nor did the Inn have an outdoor, heated pool - that’s at the Lodge, down the hill. Good place to take a family with young kids, easy access to ski lifts but the area is very small…but this is Michigan…we make the best of what God gave us. The “Legends on the Hill” restaurant was AWESOME - food and service - and a two minute walk from our room.

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AI-generated summary based on recent guest reviews

Dining

Dining is mixed: guests noted multiple options and praised Legends on the Hill and the sports bar, while others found food just okay or pricey, encountered limited availability, or noted no breakfast included and occasional equipment problems.

Related guest reviews

10

Malissa

8 Sept 2023

·

Stayed 3 nights

Beautiful area. The Inn was clean and comfortable. Food was a bit expensive.

8

James

29 Sept 2025

·

Stayed 2 nights

Room was comfortable. Common areas and restaurants are dated and carpet is dirty. Service was excellent.

4

Sue

14 Feb 2023

·

Stayed 1 night

Our reservation was for a ski-in ski-out hotel, but our room was at The Lodge, not the Inn. The Lodge is a short drive to the area where the Inn, the restaurant, the sports bar, and the ski hill all are. We did not enjoy putting our gear on in the parking lot, no lockers at the ski services building or at the top of the hill. I did like that there is a bar in the Lodge. There was no coffee in the morning, the coffee machine wasn’t working. When looking for snacks I was told “there are vending machines at the Inn at the top of the hill.” I should note there are cash only vending machines for beverages. The rooms are spacious but need updates, especially the small tv should be upgraded.

6

Jodi

19 Feb 2024

·

Stayed 3 nights

Loved being near enough to outdoors we could see the snow and walk to dinner. Sadly dining lacked the last night of our stay and most foods were gone. Also had incredibly noisy people I reported to security. I later found their children running up and down stairs admitting they didn’t know where their parents were. Shameful and disrespectful. Also the step down into our room was very disguised and I sprained my ankle not seeing it! Probably best to have reflective tape there if the carpet is matched so perfectly it creates an optical illusion.

10

Bonnie

28 Sept 2024

·

Stayed 1 night

Very large resort. Have all kinds of bars, restaurants, pools, hot tubs, skiing , golf, tennis and more.

10

Roy

25 Jan 2025

·

Stayed 2 nights

The sports bar had a good atmosphere. I was disappointed that I couldn’t get the Lions game in my room.

10

Jacqueline

9 Sept 2025

·

Stayed 1 night

Very pretty area. Variety of dining options. Room was spacious and pools were lovely.

6

Willow

22 Jul 2025

·

Stayed 3 nights

The walls were very thin and we could hear a lot of banging upstairs, also could hear someone snoring all night. There was a card by the phone saying someone would replace towels and remake beds over our 3 night stay. We got extra towels and our beds were never remade. There was a very bad water leak with a large area of soaked carpet in front of the ice machine and it was not fixed for 2 days after we arrived. There was no breakfast included. The sidewalk at the entrance had a huge and dangerous hoke in it, just waiting for someone to twist an ankle or trip. There was no mirror in the room except bathroom and no microwave in the room. For what we paid, it was not worth the money.

8

Gordon and Mary

27 Sept 2024

·

Stayed 1 night

The room was nice and clean comfortable mattress The restaurant was convenient but ok food could be better for the price I had the New York strip sandwich and the meat was not steak

8

Paul

2 Feb 2025

·

Stayed 2 nights

Great experience overall but the check in process was confusing and the hot tub did not work as advertised, nor did the Inn have an outdoor, heated pool - that’s at the Lodge, down the hill. Good place to take a family with young kids, easy access to ski lifts but the area is very small…but this is Michigan…we make the best of what God gave us. The “Legends on the Hill” restaurant was AWESOME - food and service - and a two minute walk from our room.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$118
February	US$112
March	US$102
April	US$111
May	US$129
June	US$142
July	US$141
August	US$146
September	US$121
October	US$113
November	US$94
December	US$98

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $136	19 $150
20 $106	21 $96	22 $114	23 $120	24	25 $129	26 $129
27 $104	28	29 $142	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $126	2 $143	3 $116
4 $116	5 $118	6 $108	7	8 $122	9 $163	10 $154
11 $87	12 $87	13 $102	14 $102	15 $100	16 $110	17 $121
18 $88	19 $86	20 $127	21	22 $88	23 $119	24 $119
25 $107	26 $101	27 $101	28 $103	29 $103	30 $103	31 $101

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room (Inn)

Deluxe Room (Inn)

Room, 2 Queen Beds (Lodge)

Room, 1 King Bed with Sofa Bed (Lodge)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Treetops Resort

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Prices for upcoming dates