Is parking available at the property?

Free self-parking is available on-site for guests.

What type of breakfast is offered?

A complimentary buffet breakfast is served daily.

Are pets allowed at the property?

Pets are allowed with a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 15:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers features such as elevators, step-free entrances, wheelchair-accessible facilities including the registration desk, public areas, and rooms, as well as a pool hoist for pool access.

What is the location of the property in relation to key landmarks?

The hotel is near ski runs and within a 5-minute drive of Otsego County Historical Museum and Call of the Wild Museum. It is 1.1 mi from Bavarian Falls Park and 1.5 mi from Otsego Memorial Hospital.

Does the property have a swimming pool?

Yes, there is an indoor pool available for guests.

What are the policies for guests staying with children?

Children stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property directly.

Tru By Hilton Gaylord MI Hotel Accommodation

Average nightly price at Tru By Hilton Gaylord, MI by month, last 12 months (USD)
Month	Average price
January	US$101
February	US$115
March	US$99
April	US$107
May	US$124
June	US$202
July	US$205
August	US$219
September	US$143
October	US$120
November	US$86
December	US$82

What guests think

Across reviews of Tru By Hilton Gaylord, MI, travelers often praise clean rooms, friendly staff, and a convenient highway-side location, while recurring drawbacks include a basic, sometimes crowded breakfast and noticeable noise from thin walls and upstairs footsteps.

Rooms are modern with comfortable beds, though several guests find them small with minimal storage and no in-room microwaves. Facilities include a lively lobby with games and a kid-friendly pool, and the property is pet friendly, but some report elevator outages, a slippery or chilly pool, and rough patches in the parking approach. Service is widely described as warm and helpful, though isolated reports cite check-in delays, overbooking or room readiness issues, and missed housekeeping. A practical choice for road trips and family visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lively lobby with games and a pool table; the pool suits families, though some mention cold water and a slippery deck. Parking is ample but a few note potholes or muddy approaches, and elevator outages occurred.

Related guest reviews

10

Abby

4 Sept 2024

·

Stayed 1 night

This hotel was clean and updated and visually pretty , we enjoyed our stay. The pool was warm and not too strong of chemical smell, the breakfast was good but not tons of vegetarian options

10

Kim

14 Aug 2025

·

Stayed 1 night

Stay was nice. Breakfast area was cramped busy no place for us to sit for breakfast. Pool area is very slippery I almost fell trying to get to the pool.

8

Robert

12 Jul 2025

·

Stayed 1 night

Ample parking, well lit and multiple entry points. Easy access to highway. Pet friendly.

6

Megan

22 Oct 2024

·

Stayed 1 night

Upon check in I was asked if I was informed that the elevators were out of service. I said no, but at that point, what choice do I have? I was with my 78 yr old mom. Its a good thing she is in great shape and was able to do the steps but it was a major inconvenience. Nothing given for having to deal with that....

10

Iris

28 Jul 2025

·

Stayed 1 night

Check in lady was very helpful, she took the time to see if we could check in early, very helpful for us. We enjoyed our stay issue we noticed was the back park lot was filled with bad potholes.

10

Justine

30 Nov 2025

·

Stayed 1 night

What a great stay very kid friendly, pool is perfect for younger kids!

10

kara

8 Mar 2024

·

Stayed 2 nights

We love staying at the Tru when we come up to Gaylord to ski. Has a great gathering area in the lobby with TVs, games, pool table and lost of after hours snack options to purchase. Our family had a great time. Its so close to everything as well and cant bewt the price.

10

Sarah

23 Dec 2024

·

Stayed 1 night

We loved the pool table in the lobby

8

Penelope

8 Oct 2024

·

Stayed 1 night

Originally booked thru Expedia and because the elevator was down at Tru, we are both handicapped, we had to go to Holiday Inn Express. The booking thru Expedia does not notify you if there is a problem. Yet, all that shows up when you query for Tru are the booking outside Tru. Holiday was set up to take our reservation from Tru but it did cause a little inconvenience.

10

Eric

29 Oct 2023

·

Stayed 2 nights

Only complaint I have was the pool water was ice cold and that was a big reason for our trip was for our 7 yr old to swim. But we were told at check in that it was being worked on. Nothing you can do with mechanical failures. Otherwise fantastic place to stay. Clean spacious room with a great price

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AI-generated summary based on recent guest reviews

Cleanliness

Most guests find rooms and common areas very clean, but recurring reports mention dirty bathrooms, musty odors, or missed housekeeping during longer stays. Some cite grout or floors needing deeper cleaning.

Related guest reviews

2

Tyler

25 Aug 2024

·

Stayed 1 night

Very dirty.

10

Reju

27 Jul 2025

·

Stayed 2 nights

Right by the highway, easy to get in and out. Alot of dining options in the area.. Rooms, Bathroom, and Breakfast is nice. Only negative is the floors in the room needs to be clean. My socks quickly was covered in pet hairs hours checking in. Will come back whenever I travel up north though

10

Rebecca

1 Nov 2025

·

Stayed 1 night

Room was super clean as was the whole property

6

Bryan

2 Aug 2025

·

Stayed 1 night

Third year we have stayed at the property. Room conditions have deteriorated. Bathroom was dirty. Tile grout was black with dirt. Shower pan was also filthy. AC unit also needed service, way too loud. It’s a beautiful property, but needs significant deep cleaning.

6

Stephanie

18 Feb 2024

·

Stayed 1 night

The property was nice, and the staff was friendly. However, the room was not cleaned properly as there was still trash in one on the bins and the shower was dirty with hair in the drain.

10

William J

18 Nov 2025

·

Stayed 1 night

The hotel is very clean, staff friendly and a good value

6

Matt

23 Oct 2024

·

Stayed 1 night

The hotel is in decent shape and staff were friendly. When I got to my room I found a big dead fly on the pillow and the shower floor was gross. The tv worked fine but most of the channels I went to on the guide wouldn't load. Other than these issues everything was OK.

10

Dale

19 Dec 2025

·

Stayed 1 night

Happy with the cleanliness of the room, no complaints. Everyone was friendly and helpful.

2

Chris

21 Nov 2025

·

Stayed 2 nights

The room was filthy! There was black mold in the bathroom, ants in the bathroom, shower was filthy, bathroom floor was dirty and had hair all over, and the roomsmelled musty

8

Nicholas

17 Jun 2024

·

Stayed 3 nights

The location and property were just what we were looking for. Very clean and modern and new, the housekeeping service we requested didn’t come twice so we had to keep calling to ask for more towels, and our room never got cleaned. Otherwise it was a great stay.

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Rooms

Rooms are modern and comfortable, but many guests report thin walls and noise from adjacent rooms or above. Several note compact layouts with minimal storage and no in-room microwaves, plus occasional maintenance issues with HVAC or TVs.

Related guest reviews

6

Alishia

11 Oct 2025

·

Stayed 2 nights

No microwave in the room, no storage. Contact lenses on the floor, we wear glasses. Best Western is better, breakfast was decent at least.

8

John

8 Feb 2025

·

Stayed 2 nights

The hotel was nice, but the room above us foot traffic was very loud. Good free breakfast.

8

Jason

5 Dec 2023

·

Stayed 3 nights

Overall a great stay, only complaints were no in room microwave and the room doors were very loud when closing from other rooms.

10

Alan

6 Mar 2023

·

Stayed 2 nights

Super pillows!! The bed was comfortable, but the pillows were awesome. I hate it when I get a good mattress paired with an over stuffed, too firm pillow. The hotel perfectly fit my needs. I’d stay there again!

4

Anthony

30 Sept 2025

·

Stayed 1 night

TV did not work and A/C did not work

4

Valerie

18 Jan 2024

·

Stayed 2 nights

The noise on our floor was horrible. We heard the people above us stomping around ALL NIGHT. Would not stay here again.

6

Kathy

5 Jan 2025

·

Stayed 1 night

Called front desk because of noisy neighbors. They checked cameras but didnt come up to hear how load they acually were. Did not sleep at all! Very thin walls!

4

Scott

2 Nov 2024

·

Stayed 1 night

Walls are paper thin. I could hear the other occupants next door all night long. The room HVAC wall unit was loud. Loud like banging noises. Just seems like a cheap built place. Other than than place looked nice, clean, staff was good.

2

Melissa

10 Dec 2023

·

Stayed 1 night

The heater/air system kept making loud clicking noise all night long … got no sleep. Have stayed here many times and we love it but very disappointed with this time

10

Zachary

4 Jan 2026

·

Stayed 2 nights

Rooms are small but the hotel is in good condition.

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Service

Staff are widely praised as friendly, helpful, and accommodating, with several shout-outs to front desk team members and smooth check-ins. However, some guests experienced poor early check-in handling, overbooking or cancellations, and occasional room-readiness or billing issues.

Related guest reviews

10

Erin

29 Mar 2025

·

Stayed 1 night

Service was fantastic. Front desk was kind and informative. The property was very clean.

2

Isaiah

5 Jul 2023

·

Stayed 1 night

Upon arrival, the front desk informed us our reservation was cancelled and we would not get a room. We did not receive any email or phone call from the hotel notifying us that they cancelled our reservation.

4

Robert

18 Sept 2025

·

Stayed 2 nights

Used an outside app to make my reservation and I had trouble checking in in terms of the hotel not letting my golf companions check in; I had to pay for everyone; they could not pay for their own rooms when we got there. Very inconvenient!

10

Amanda

8 Jan 2025

·

Stayed 1 night

Zander was excellent upon arrival! We love it here as a stay over during our trip! We will be back!

4

Daniela

14 Jul 2025

·

Stayed 1 night

We booked this hotel to attend a wedding in the area. Knowing we would be tight on time for the wedding, I asked ahead of time if we could push the check-in time ahead. They told me that I could try calling day of to see if there is any rooms available. Day of, I called three times before I got someone to pick up. I asked her if I could check-in early she said she could only check in-person. We head over in-person and she said "No there are no rooms" deadpanned with no apology. We explained our situation, how we needed to get ready for the wedding if there is anywhere we can change and shower even if it isn't our final hotel room. She rolls her eyes and says "Well, you should've booked a room last night...". I have never been talked to before with so much disrespect before at a hotel, so certainly this is a first. We ended up booking a motel nearby just to shower in. When it finally came to check-in (mind you check-in is at 3PM) at 3:45PM, she says "No there are still no rooms available." I am confused!? I paid for this hotel and almost one hour after check-in they don't have my room ready. I ask if there is anything else I can get, she replies saying they're all booked out. So I couldn't even get my room until after the wedding at almost 1AM. Overall, I would go to another hotel. Place is clean but if you are inconvenienced at all they will do nothing to make up for it and they don't seem to care about your satisfaction.

2

Cara

16 Aug 2023

·

Stayed 1 night

Property was overbooked so when I arrived at 10:30pm I was told that there was not a room available for my family. Horrible customer service. Will not be staying at Hilton again.

6

Gary F

27 Jul 2024

·

Stayed 2 nights

Spartan accommodations. Had to wait 10 minutes for desk person to get off the phone to check in. Room he sent me to already had people in it.

10

Iris

28 Jul 2025

·

Stayed 1 night

Check in lady was very helpful, she took the time to see if we could check in early, very helpful for us. We enjoyed our stay issue we noticed was the back park lot was filled with bad potholes.

10

Nicole

2 Sept 2025

·

Stayed 1 night

The team accomodated our request for a late check out. I enjoyed being able to arrange this over text message with the front desk.

10

Randy

25 Jul 2023

·

Stayed 5 nights

Alexander "Xander" McPherson was beyond accommodating and extremely pleasant during the entire stay. He truly went above and beyond and would highly recommend anyone staying here.

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Location

Conveniently off I-75 and close to restaurants, shopping, and area attractions including ski venues. Some guests noted highway noise.

Related guest reviews

8

STEFAN

20 Feb 2023

·

Stayed 1 night

Great location. Easy to get on and of I75 and close to skiing at Treetops

10

Reju

27 Jul 2025

·

Stayed 2 nights

Right by the highway, easy to get in and out. Alot of dining options in the area.. Rooms, Bathroom, and Breakfast is nice. Only negative is the floors in the room needs to be clean. My socks quickly was covered in pet hairs hours checking in. Will come back whenever I travel up north though

10

David

7 Sept 2025

·

Stayed 1 night

Very nice and clean, close to restaurants.

10

Susan

12 Nov 2023

·

Stayed 1 night

Loved my stay at Tru! My room was clean, the staff was friendly, and the location is great. Right off the highway so you do hear some highway noise but that is to be expected. Breakfast was good and the bed was comfortable. I would definitely stay here again!

10

Michael

16 Mar 2025

·

Stayed 2 nights

Easy access from highway

10

Ramona

15 Sept 2025

·

Stayed 1 night

Convenient location close to restaurants friendly staff and clean

10

arthur

1 Oct 2024

·

Stayed 2 nights

Very convenient location. Close to shopping and dining options. Clean and helpful staff.

10

Kyle

21 Jan 2024

·

Stayed 3 nights

Nice easy access to food, highway. Not far from Boyne where we skied.

10

Brian

27 Sept 2025

·

Stayed 1 night

Very nice hotel. Close to many food options and the highway. Breakfast was ok, not spectacular.

10

Brook

7 Sept 2025

·

Stayed 2 nights

Great location in the middle of town, close to highways.

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Dining

Breakfast feedback is mixed: many describe limited selection and items running out, with pancake machine issues and a cramped area at busy times. Others found it adequate to good.

Related guest reviews

6

Alejandra

30 Jul 2025

·

Stayed 1 night

Rooms were clean, although there was a weird smell in the hallways. The breakfast was a little disappointing as there was not a lot of options and pancake machine was not working. Loved the friendly staff!

8

Tenile

17 Jul 2025

·

Stayed 1 night

The overall property was good, rooms were spacious. The disappointing factor was the breakfast, not very many options.

6

Sarah

9 Dec 2024

·

Stayed 2 nights

This is the fast fashion of hotels. While newer, it provides bare minimum in the room. Everything is very small, made cheap, and extremely uncomfortable. Minimal surface space. Zero extras. The walls are paper thin, and the room above sounded like it was housing horses. The heating/cooling is a wall unit, and clicked off/on continuously throughout the night. The blanket on the beds was a mattress cover. The continental breakfast was disappointing, barely edible, and served stomachaches to us. Also, most of the bread items were expired. I would not recommend staying here, or any Tru by Hilton, and definitely will never be back.

10

Adrian

15 Nov 2024

·

Stayed 1 night

Great BREAKFAST!

6

Diana

19 Sept 2025

·

Stayed 1 night

Breakfast area very small. Staff had a hard time keeping breakfast items stocked. Could hear people walking in the room above us.

8

Crystal

5 Jan 2026

·

Stayed 2 nights

Minimal breakfast options compared to other Tru, food was often out and coffee Rand out often

8

Myron

22 May 2023

·

Stayed 3 nights

The price was reasonable. The breakfast could have been better. Very few options for hot items.

8

Tara

18 Aug 2025

·

Stayed 2 nights

The positives- the room was clean and modern. The staff was clean and friendly. The area is very convenient and close by everything! We had problems with the locked, had to try a few times. For an accessible room, the door was heavy. Had to request the bench shower seat that was advertised. The breakfast was subpar. It really delayed our plans to have to go out for breakfast. I didn’t just want to eat toast and pancakes and I’m allergic to eggs.

6

Natasha

13 Oct 2025

·

Stayed 1 night

Ok for the price. The room we booked was not available. Breakfast was very basic - bread, eggs, sausage and oatmeal. No fruit, yogurt or anything else.

10

Danielle

18 Nov 2024

·

Stayed 1 night

Staff was very friendly. Breakfast was nice, with many options. Hotel was very clean. Bed was comfortable

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $254
4 $130	5 $143	6 $143	7	8 $157	9 $216	10 $280
11 $121	12 $104	13 $104	14 $104	15 $129	16 $183	17 $218
18 $123	19 $119	20 $157	21 $175	22 $160	23 $126	24 $113
25 $103	26 $105	27 $106	28 $104	29 $104	30 $121	31 $121

Su	Mo	Tu	We	Th	Fr	Sa
1 $87	2 $85	3 $86	4 $86	5 $87	6 $98	7 $95
8 $87	9 $87	10 $86	11 $87	12 $86	13 $95	14 $95
15 $86	16 $86	17 $86	18 $86	19 $86	20 $95	21 $95
22 $86	23 $87	24 $87	25 $86	26 $90	27 $95	28 $95
29 $87	30 $90

Tru By Hilton Gaylord, MI

Prices for Tru By Hilton Gaylord, MI

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed

Room, 2 Queen Beds, Hearing Accessible

Room, 2 Queen Beds, Mobility Accessible

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed, Mobility Accessible

Guest reviews of Tru By Hilton Gaylord, MI

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru By Hilton Gaylord, MI

Prices for upcoming dates