Name: Candlewood Suites Grand Rapids Airport by IHG
Address: 5401 28th Street Court Southeast, Forest Hills, Grand Rapids, Michigan, United States of America, Grand Rapids, Michigan, US
Price range: US$63–US$116 per night
Rating: 7.3

What guests think

Reviews of Candlewood Suites Grand Rapids Airport by IHG describe friendly, accommodating staff and practical, apartment-style rooms with kitchens, but also frequent maintenance issues, dated areas, smoke odors in hallways, and inconsistent Wi‑Fi, noise, and amenities.

Proximity to the airport, easy parking, and nearby shopping and dining are commonly praised. Travelers highlight good value and pet-friendly policies. Several reviews note there is no complimentary breakfast, and shuttle reliability varies, so plan accordingly for a convenience-focused stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: guests note an airport shuttle and easy parking, plus laundry, a lending cabinet, a pool, outdoor courts, and rentable meeting space. However, reports include broken gym equipment, elevator and dryer issues, and a dated or poorly maintained pool/hot tub.

Related guest reviews

8

James

25 Aug 2025

·

Stayed 1 night

Easy parking and access to the airport!!

8

Brianna

26 Jun 2025

·

Stayed 1 night

I liked that the property had a volleyball and basketball court's. And they hotel was very clean.

10

Ann

4 Aug 2024

·

Stayed 2 nights

Laundry facilities.

10

Tanya

11 May 2024

·

Stayed 10 nights

The location is excellent, very clean, the Lending cabinet is the best idea I’ve seen in a very long time. We did want our room cleaned, stayed ten days but wasn’t done. We got our linens from the front desk so that was alright. The gentleman working the front desk in the evenings… didn’t catch his name is constantly cleaning and had the best personality. He was super helpful and very pleasant. The driveway coming in to the property however… huge potholes and very rough. We would absolutely stay again and plan to on our next visit.

10

Jennifer

28 Apr 2024

·

Stayed 1 night

The staff here are amazing! If it’s broke, David from the front desk will fix it. Pay that man more! The room was very clean, the bed was so comfy, the pool was well taken care of. There is a cute lending cabinet and snack room in the lobby. There’s a basketball and volleyball court in the back that teenagers were playing on. So wholesome. Stay here and you won’t regret it.

10

Lora

16 Apr 2024

·

Stayed 1 night

The room space, staff very professional and friendly. They go above and beyond to make you stay very comfortable. I loved the conference room Space that we rented. Hotel cleanliness. Price is right.

6

Mary

12 Nov 2023

·

Stayed 1 night

This hotel is in need out a major upgrade. It’s tucked away in the back of a parking lot, lighting of the sign was non-existent. The inside area was clean, but dated. The staff was real nice and very friendly. The rooms were clean, but very much in need of upgrading. The pool was a hot mess, displaying a picture online of a hot tub, then seeing that the hot tub had been tiled over. The door to get out of the pool area didn’t work and there are no signs indicating that a red button (that appears to be for emergencies), needs to be pressed and held for the door to unlock. The halls smelled of cannabis and a nasty fish scent. I was not at all impressed with the hallways and elevator areas. Also, there was no hot breakfast as it states online and the kitchen had no stove, as I was told by the front desk. So, the food items I had purchased to heat in the oven, went right in the trash. Again, friendly staff, but lousy location and terrible amenities.

4

Leslie

15 Oct 2023

·

Stayed 3 nights

We set thermostat at 75. Never got above 72. Did laundry....then found both dryers broken, so we were left with wet clothes. Both treadmills in exercise room inoperable. One of the two elevators did not work. Floor indicator in elevator not working....safety issue. No safety grab handle in tub/shower. Worst place I've stayed in a long time.

10

Donald

24 Apr 2023

·

Stayed 1 night

Very nice facility. We stayed the night before an early flight out. The shuttle driver was right on time and very polite. Only thing we didn’t expect was the daily charge for leaving our car there.

4

John

19 Jan 2023

·

Stayed 19,374 nights

The first room they checked me into did not have a functioning toilet. Of course you don't discover that until you have used it. They did promptly change me to another room. One of the reasons I chose this hotel is the airport shuttle beginning at 4 am. The shuttle never showed up and the front desk was unable to contact the driver. I ended up getting a Lyft ride at 5 am and barely made my flight on time. Also, it cost me an additional $20 due to the lack of the shuttle. I had reminded them of my need for the 4 am shuttle when I checked in and again at 3:45 am. Very disappointing is the nice way to put it.

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Cleanliness

Cleanliness feedback is mixed: many mention clean or very clean rooms, while others report smoke or cannabis odors, unclean rooms, and areas needing deeper cleaning or touch‑ups.

Related guest reviews

10

Sharon

19 Aug 2025

·

Stayed 1 night

Clean rooms that were quiet.

6

Emilia

17 Aug 2025

·

Stayed 1 night

It smelled really bad in the hotel and in our room

6

Janet

31 Jul 2025

·

Stayed 2 nights

The room we stayed in needed a deep clean especially around the windows. The door to the bathroom was a wooden door. The veneer was pealing and the door dragged across the bathroom floor. I had to lift it by the handle to open it the whole way.

4

David

21 Jul 2025

·

Stayed 1 night

Did not enjoy the overall vibe of this place. The hallway smelled terrible, very strong cigarette scent despite the large no smoking sign at check in. It was very old and worn looking everywhere. The room was decently cleaned, though some of the dishes were not. They do not provide dishwasher detergent so I had to hand wash dishes instead, which was disappointing. They also were using the luggage carts to haul out their garbage to the dumpster which was gross. It’s not the worst hotel ever, but it left a lot to be desired.

8

Brianna

26 Jun 2025

·

Stayed 1 night

I liked that the property had a volleyball and basketball court's. And they hotel was very clean.

4

Reginald

12 Jun 2025

·

Stayed 2 nights

1st room given was not clean. Was promised 5k points for compensation but to date 3 weeks later has not been received. Very rude front desk staff. Not very accomodating.

6

Rusty

4 Jun 2025

·

Stayed 2 nights

The floor in our room had not been vacuumed or swept. The ceiling in the bathroom had chipped and bubbled paint, and it was the source of the debris on the room's floor. I let the front desk know and the manager on duty came up and vacuumed the room for us, which was appreciated, as was his apology, but isn't this hotel cleanliness 101 kind of stuff?

10

Matthew

3 Apr 2025

·

Stayed 1 night

The hotel was clean, staff were friendly and I appreciated being in proximity of the Mall.

4

Eric

6 May 2024

·

Stayed 2 nights

Smelled like smoke and could not stay there.

10

Heather

8 Dec 2023

·

Stayed 1 night

Wonderfully friendly service and great job on room cleanliness

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Rooms

Rooms are practical with full kitchens and often described as spacious or quiet, but decor is dated and several guests cite HVAC or appliance noise, thin walls, poor bathroom lighting, malfunctioning TVs or curtains, and unreliable Wi‑Fi.

Related guest reviews

2

Romina

9 Oct 2025

·

Stayed 5 nights

Hotel was run down, shower was leaking every time I used it. The hallways smelled like smoke. I was on ground floor and I heard these loud weird noises that sounded like machine type noises that were banging and very loud and went off every 5 minutes during the day. The staff were barely sitting in the reception at all you had to ring the bell to get help. Also, the WiFi was the worst. It kept going out every once in a while. This is one of the worst hotels I’ve ever stayed at and do not recommend anyone to stay at.

10

Linda K.

31 Aug 2025

·

Stayed 1 night

Second stop here in 8 days. Convenient to have kitchen in room. Looked like tile in bathroom was new! The shower curtain fit the tub this time. Easy to travel here with pet a great bit go or the money. Front desk folks are very friendly — they make you feel like old friends. Thank you for being pleasant.

4

Elizabeth

26 Jun 2025

·

Stayed 2 nights

Very tired property in need of more than just lipstick reno. The staff were friendly and helpful, but they can't make miracles happen. Internet was terrible; it kept dropping out and I could only manage to connect one device at a time. Not exactly convenient for a business traveler.

6

Alan

1 Jun 2025

·

Stayed 1 night

The fridge is very, very loud.

10

Douglas

12 Apr 2025

·

Stayed 2 nights

The lighting in the bathroom was terrible, abroken box spring made a racket with every movement. Nice room and kitchen and staff.

10

Laura

10 Feb 2025

·

Stayed 3 nights

Very nice and quiet. Nice kitchen facilities.

8

Abigail

29 Dec 2024

·

Stayed 1 night

The staff was excellent, especially David who was able to secure a late check-out for me. The room was squeaky clean, the bed was comfortable, the sheets and pillows were perfect, the shower was hot and had great water pressure, and the kitchen in the king suite was spacious and well-stocked. 10/10 for all of this. The downside was that I woke up to a beeping sound at 6:40am, which cut through the fan I had left on. I turned off the fan, the beeping was still going. Checked the hallway and outside the window, only to realize it was an alarm clock in the room next to me. With walls so thin, they shouldn't book people in adjoining rooms. I was up for hours before I was able to fall back asleep after than. Not super restful. I would still book this property again, but I would make sure to bring ear plugs.

10

Kelly R

29 Apr 2024

·

Stayed 2 nights

The outsiide of the hotel and property looks a bit outdated. The room itself was unexpectedly fabulous by comparison. Full kitchen, beautiful cupboards, dishwasher, full fridge, super clean, huge soft king bed and pillows that I now want to buy. I slept better than I have in months. The front desk clerk was friendly and I saw him running around working in various locations. We stayed two days for a volleyball tournament anx it was very affordable, especially considering it was GVSU graduation weekend.

6

Mary

19 Jan 2024

·

Stayed 1 night

I had to switch to 3 rooms because the curtains do not close all the way and there are parking lot lights that blare in, then the next room did not have a TV that worked, the last room also had light issues but I was not willing to change rooms again. It was clean, but the room was noisey because of the furnace coming on and off.

2

Nathan

17 Jan 2023

·

Stayed 3 nights

Ac issue had to stay in a room with heat still blowing even if it was off. Moved rooms 3 times and ended up settling for a room with smaller beds,

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Service

Service is generally friendly and helpful, with several shout‑outs to front desk staff. Some guests cite rudeness, policy frustrations, slow responses, or an occasional shuttle failure.

Related guest reviews

10

Linda K.

31 Aug 2025

·

Stayed 1 night

Second stop here in 8 days. Convenient to have kitchen in room. Looked like tile in bathroom was new! The shower curtain fit the tub this time. Easy to travel here with pet a great bit go or the money. Front desk folks are very friendly — they make you feel like old friends. Thank you for being pleasant.

2

Megan

11 Aug 2025

·

Stayed 1 night

I will never stay here and I would advise against anyone else doing so as they have no compassior understand. Ing!! They're policy of charging a $100 to Check-in early is more important than the safety of a guest in triple digit temperatures

4

Reginald

12 Jun 2025

·

Stayed 2 nights

1st room given was not clean. Was promised 5k points for compensation but to date 3 weeks later has not been received. Very rude front desk staff. Not very accomodating.

10

Steve

2 May 2025

·

Stayed 1 night

Room was well kept and plenty big enough for 2 of us on a 1 night stay. Front desk staff were great at check in and very polite on our way out. In great sight with Meijer Super store next to you and plenty restaurants near by.

10

Patricia

30 Apr 2025

·

Stayed 1 night

The staff was great! We used their park and fly option when we traveled out of the country. They were helpful and made sure we got to our flight and then back to our vehicle. It was super great to stay the night before our early morning flight! Will stay again!

10

JoAnn

28 Jan 2025

·

Stayed 1 night

I work in the hospitality industry as a guest service agent (aka front desk) so I appreciate anyone working the same job! I just want to say, Shante was literally one of the BEST most professional, kind, and supportive agent I’ve ever met! My stay was delayed by 2 hours, and Shante made sure my, also beyond amazing, shuttle driver Justin. Never did I feel like a pain or that I was putting them how! The hotel itself needs to put down some boundaries I.e excessive marijuana smoking, folks fighting at all hours of the night, but Shante made my night! Honestly, all front desk staff was wonderful! I’d definitely stay here again because of them! ❤️

8

Abigail

29 Dec 2024

·

Stayed 1 night

The staff was excellent, especially David who was able to secure a late check-out for me. The room was squeaky clean, the bed was comfortable, the sheets and pillows were perfect, the shower was hot and had great water pressure, and the kitchen in the king suite was spacious and well-stocked. 10/10 for all of this. The downside was that I woke up to a beeping sound at 6:40am, which cut through the fan I had left on. I turned off the fan, the beeping was still going. Checked the hallway and outside the window, only to realize it was an alarm clock in the room next to me. With walls so thin, they shouldn't book people in adjoining rooms. I was up for hours before I was able to fall back asleep after than. Not super restful. I would still book this property again, but I would make sure to bring ear plugs.

4

Scott

30 Oct 2023

·

Was charged $50 deposit on my debit card . Was told i would get it back next morning . Next morning was told it would take 3-4 business days. 3 weels later still waiting

10

steven

24 Aug 2023

·

Stayed 1 night

I have stayed here before and was happy with the staff and property. I will stay here again.

4

John

19 Jan 2023

·

Stayed 19,374 nights

The first room they checked me into did not have a functioning toilet. Of course you don't discover that until you have used it. They did promptly change me to another room. One of the reasons I chose this hotel is the airport shuttle beginning at 4 am. The shuttle never showed up and the front desk was unable to contact the driver. I ended up getting a Lyft ride at 5 am and barely made my flight on time. Also, it cost me an additional $20 due to the lack of the shuttle. I had reminded them of my need for the 4 am shuttle when I checked in and again at 3:45 am. Very disappointing is the nice way to put it.

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Location

Convenient for the airport with easy parking and shopping or restaurants nearby. A few note the property is tucked away with rough driveway conditions or a worn exterior feel.

Related guest reviews

8

James

25 Aug 2025

·

Stayed 1 night

Easy parking and access to the airport!!

10

Francisco

4 May 2025

·

Stayed 1 night

Close to airport, clean room and kitchen

10

Steve

2 May 2025

·

Stayed 1 night

Room was well kept and plenty big enough for 2 of us on a 1 night stay. Front desk staff were great at check in and very polite on our way out. In great sight with Meijer Super store next to you and plenty restaurants near by.

10

Matthew

3 Apr 2025

·

Stayed 1 night

The hotel was clean, staff were friendly and I appreciated being in proximity of the Mall.

10

Fonda

26 Oct 2024

·

Stayed 1 night

Close to airport, shuttle service, cost/value for the accommodations. I will definitely stay there again in the future.

10

Jason

10 Aug 2024

·

Stayed 1 night

Great location. Priced right. Very comfortable.

6

John

27 May 2024

·

Stayed 2 nights

Not a bad place kind of in a weird area back behind everything overall, I would stay here again

10

Tanya

11 May 2024

·

Stayed 10 nights

The location is excellent, very clean, the Lending cabinet is the best idea I’ve seen in a very long time. We did want our room cleaned, stayed ten days but wasn’t done. We got our linens from the front desk so that was alright. The gentleman working the front desk in the evenings… didn’t catch his name is constantly cleaning and had the best personality. He was super helpful and very pleasant. The driveway coming in to the property however… huge potholes and very rough. We would absolutely stay again and plan to on our next visit.

6

Mary

12 Nov 2023

·

Stayed 1 night

This hotel is in need out a major upgrade. It’s tucked away in the back of a parking lot, lighting of the sign was non-existent. The inside area was clean, but dated. The staff was real nice and very friendly. The rooms were clean, but very much in need of upgrading. The pool was a hot mess, displaying a picture online of a hot tub, then seeing that the hot tub had been tiled over. The door to get out of the pool area didn’t work and there are no signs indicating that a red button (that appears to be for emergencies), needs to be pressed and held for the door to unlock. The halls smelled of cannabis and a nasty fish scent. I was not at all impressed with the hallways and elevator areas. Also, there was no hot breakfast as it states online and the kitchen had no stove, as I was told by the front desk. So, the food items I had purchased to heat in the oven, went right in the trash. Again, friendly staff, but lousy location and terrible amenities.

10

Catherine

26 Oct 2023

·

Stayed 1 night

Candlewood Suites is very convenient if traveling through Gerald Ford International Airport. My room was very neat and clean and very reasonably priced. There was a slight issue upon arrival with my reservation, however, the manager very quickly and cheerfully resolved the matter. Very nice one night stay.

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Dining

Several reviews note there is no complimentary breakfast, and on-site dining is minimal beyond a small lobby market. Plan to eat nearby or self‑cater.

Related guest reviews

8

Russel

2 Apr 2025

·

Stayed 1 night

Convenient and the price is good. Didn’t like that there was no breakfast

8

Richard A

25 Aug 2024

·

Stayed 2 nights

I commend this hotel for only charging $12.50 per night per pet. Other hotels I checked in the area charged almost 10 times that. Our suite was clean and comfortable. The property outdoors was not - construction workers hanging around their trucks, people leaving rocks to hold doors on the side or back, people hanging around. I was so impressed by the low pet fee, I didn’t notice there wasn’t a complimentary breakfast. We were supposed to use the dog walk area, but never saw it. Staff was friendly.

10

Jennifer

28 Apr 2024

·

Stayed 1 night

The staff here are amazing! If it’s broke, David from the front desk will fix it. Pay that man more! The room was very clean, the bed was so comfy, the pool was well taken care of. There is a cute lending cabinet and snack room in the lobby. There’s a basketball and volleyball court in the back that teenagers were playing on. So wholesome. Stay here and you won’t regret it.

6

Mary

12 Nov 2023

·

Stayed 1 night

This hotel is in need out a major upgrade. It’s tucked away in the back of a parking lot, lighting of the sign was non-existent. The inside area was clean, but dated. The staff was real nice and very friendly. The rooms were clean, but very much in need of upgrading. The pool was a hot mess, displaying a picture online of a hot tub, then seeing that the hot tub had been tiled over. The door to get out of the pool area didn’t work and there are no signs indicating that a red button (that appears to be for emergencies), needs to be pressed and held for the door to unlock. The halls smelled of cannabis and a nasty fish scent. I was not at all impressed with the hallways and elevator areas. Also, there was no hot breakfast as it states online and the kitchen had no stove, as I was told by the front desk. So, the food items I had purchased to heat in the oven, went right in the trash. Again, friendly staff, but lousy location and terrible amenities.

10

Katie

7 Feb 2023

·

Stayed 1 night

Rooms were nice and very spacious. Beds a little stiff but not unbearable. Didn’t see any signs of continental breakfast but also didn’t look. Had an odd smell in public areas but again not unbearable. I’d stay again for the price.

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Month	Average price
January	US$62
February	US$63
March	US$73
April	US$90
May	US$92
June	US$84
July	US$90
August	US$86
September	US$81
October	US$81
November	US$76
December	US$65

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $65	17 $76	18 $116	19 $94
20 $63	21 $75	22 $75	23 $75	24 $75	25 $86	26 $86
27 $67	28 $75	29 $75	30 $75

Su	Mo	Tu	We	Th	Fr	Sa
				1 $75	2 $84	3 $78
4 $67	5 $78	6 $78	7 $78	8 $78	9 $83	10 $80
11 $65	12 $75	13 $75	14 $78	15 $75	16 $78	17 $78
18 $67	19 $75	20 $75	21 $75	22 $78	23 $78	24 $75
25 $67	26 $75	27 $75	28 $75	29 $75	30 $78	31 $75

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Studio Suite, 1 Queen Bed, Accessible (Communication, Transfer Shower)

Studio Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Studio Suite, 1 King Bed

Suite, 1 Bedroom, Accessible (Mobility, Bathtub)

Suite, 1 Bedroom (1 King)

Studio Suite

Suite, 1 Bedroom (Dining Area)

Studio Suite, 2 Queen Beds

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed, Accessible (Communication, Accessible Tub)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Candlewood Suites Grand Rapids Airport by IHG

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Prices for upcoming dates