Name: Quality Inn Grand Rapids North
Address: 2171 Holton Court NW, Walker, Grand Rapids, Michigan, United States of America, Grand Rapids, Michigan, US
Price range: US$63–US$157 per night
Rating: 6.95

What guests think

Across reviews of Quality Inn Grand Rapids North, experiences are mixed: some guests note clean rooms, friendly staff, and a convenient location, while others were disappointed by the overall condition and comfort of their stay.

Cleanliness concerns include reports of pests, dirty linens and bathrooms, strong odors, and housekeeping not refreshing rooms or towels during longer stays. Facilities and amenities draw mixed feedback, with a pool and hot tub that can be cold, dirty, or out of service, broken vending or ice machines, and occasional lapses like poor snow removal. Service ranges from accommodating to unhelpful, and breakfast quality and stocking vary widely. Expect a budget stay with convenient access but variable standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub feedback is mixed; several guests enjoyed them, but many found the water cold, cleanliness lacking, or features out of service. The property lacks an elevator and has recurring issues such as broken vending/ice machines, nonworking EV chargers, and poor snow removal.

Related guest reviews

8

Wesley

13 Jan 2025

·

Stayed 1 night

Tesla supercharger near by. But onsite ev chargers not working

6

Stacey

6 May 2025

·

Stayed 2 nights

The only issue we had was that the hot tub was not working and we were not told until check in, we booked this hotel specifically for location and hot tub, everything else was good though.

2

Joseph

5 May 2025

·

Stayed 2 nights

The pool was cold but the hot tub even more than pool. The tv was not working. Finally unplugged and put into another plug and it worked. The breakfast cold and front staff was not friendly.

2

Chadd

16 Dec 2023

·

Stayed 2 nights

Pool was broken, hot tub wasn’t very warm, breakfast was awful and not a good selection. Screen on bedroom window was all tore up. Employees were rude and disrespectful. Room was dirty, floor hadn’t been vacuumed bed skirt had boogers from people picking their nose and wiping it on the skirt. Just an absolute terrible experience..

4

Samantha

28 Mar 2025

·

Stayed 1 night

Poop in hot tub; fridge in rooms but would not allow breakfast into rooms??? Like, if there’s a fridge, you obviously know people have FOOD in here???

4

Tiana

29 Apr 2025

·

Stayed 1 night

Wayyy too much money to not even have an elevator or working vending and cups in the room .

8

John

31 Aug 2024

·

Stayed 4 nights

breakfast, no elevator

10

Alice

22 Jun 2025

·

Stayed 1 night

The hotel is easy to find. Great Mexican restaurant bext door, El Azteca. The pool and hot tub are clean. The room is decent. The AC blew the air from 1 side and it was on high and the room was still hot. Luckily, I had a fan in my car to help circulate air. Luckily, this was a day before the heatwave hit. That is my only complaint.

6

Julie

25 Jan 2024

·

Stayed 1 night

Rhere was zero Snow removal

2

Richard

8 Aug 2025

·

Stayed 1 night

Possibly the worst hotel I’ve stayed in. The rooms ac unit turned off because it had a master temp controller or was just so old that it was on its last leg. The room was 80°+ all day and night. No AC in common spaces and the places smelled like animal urine everywhere. The girl at the front counter for check in was rude and not helpful at all. She seemed bothered by anything and spent all her time speaking on her phone. Pool was freezing and hot tub was cold with no clean towels. This place should probably be condemned.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is often poor, with multiple reports of bed bugs or cockroaches, dirty linens and bathrooms, stains, and strong odors. Common areas and rooms are sometimes left unmaintained, though a few guests did find rooms clean.

Related guest reviews

2

Bryan

23 Sept 2025

·

Stayed 3 nights

The room's AC was disgusting and a person in my crew was bitten by bed bugs

2

Jerry

6 Mar 2025

·

Stayed 1 night

My room was filthy. The bathroom was gross and the carpet was dirty. The sheets were dirty. The towels were dirty. I’m not sure what happened but I thought I was on a reality. Show for a minute there. I no don’t knowhow this place is able to be labeled a quality inn or be under the Hotels.com roof. I travel for a living and I’m on the road 26 weeks a year. This was without question the grossest room I’ve ever seen. The front desk person was atrocious as well. Never, never, never again.

2

Shawn

23 Nov 2023

·

Stayed 3 nights

It’s very very dirty - our bedding literally had blood stains. There were cheerios and scraps of paper in the stairwell that went untouched the entire stay (3 days). I couldn’t make it through my paid for stay so left to check in somewhere else although partial refund was not an option.

2

Guilong

9 May 2023

·

Stayed 1 night

The hallway and the room stink. There is no ventilation in the bathroom.

6

Robert

22 Sept 2025

·

Stayed 2 nights

There were cockroaches in my first room. Thankfully, the staff was able to switch me to another room, but I was distraught to see them in the first place.

2

Larry

30 Jun 2025

·

Stayed 5 nights

When we checked in we had to wait 1hr for room to be cleaned. Then got surprised by big, blood, and brown streaks on sheets. Had to request bed completely changed and staff sad housekeeping not there and gave us bedding to change ourselves. Will never stay here again.

4

Lynn

21 Jul 2025

·

Stayed 2 nights

Checked out immediately after checking in. Filthy towels hanging by sink. Hairs in the bed. Final straw was finding urine on floor near toilet. Entire facility needs better upkeep. Paid $50 for our dog to stay with us at the time of check-in. When I asked for that to be refunded, desk clerk (who was very friendly and tried to help) said she couldn't do refunds and manager was out of town for a week. Unfortunately I paid for 2 nights on Expedia and neglected to get the insurance. Don't go here.

6

Julie

18 Aug 2025

·

Stayed 2 nights

There was alcohol bottles all around every light post and all over the property. The lamp shade look like there was a murder that happened in blood splattered all over it. There was a tear in the bed skirt. The stain on the comforter no shampoo in the shower

2

jennifer

15 Apr 2024

·

Stayed 1 night

The hotel is very dirty. Not well kept. The room i was given smelled like a dead body. A hit in the face when walking in. When i told staff they just nodded theyre heads and said they take care of it. I was not offerwd another room, compensated or anything. And of course had already paid. This was the most foul smell and we were nauseated the entire time. The pool has no towels and is not cleaned routinely. Just very disappointing and a waste of money.

4

Richard

1 Sept 2025

·

Stayed 3 nights

Dirty towels in room, asked them to come and get them they never did, we were there 3 nights. Hair on pillows, mirror dirty, A/C unit very load, hot tub dirty, waffles were undercooked, sausage tasted bad, always ran out of food. I stay in Hotels and Air B&B alot, unfortunately we will not stay here again. Price not bad, pool was comfortable, thats about it.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are dated with frequent HVAC and TV problems, and several guests mention noise from equipment or other rooms. Some found beds comfortable and a few rooms spacious, so overall comfort varies.

Related guest reviews

8

Judith

26 Dec 2022

·

Stayed 1 night

First of all we had to wait while someone checked to make sure our room was cleaned before we could get our keys. When we walked into the room it had an odor but it definitely was not a clean smell. We left & returned to our room # 109 later & it still had an odor. We felt that the room was cold so my husband went to turn up the heat a little however he couldn't do it as there wasn't even a knob on the heat adjustment...it had a binder clip on it. We had been in our room about an hour and the heat only came on once and when it did it just blew all the heat up under the curtain. It was warmer in the hallway than in our room. My husband went to the front desk to let them know that we wanted another room that had heat. So they put us in a handicapped room which did have heat as they had installed a thermostat on the wall to control that heater (which had not been done in room # 109). This was a queen size bed while I had paid for a king size bed and the bed was very, very soft and you ended up rolling to the middle. There were NOT any kleenex in the bathroom the box was empty and had not been replaced. When we went to make coffee this morning the packets that held the sugar, sweetner, creamer and stir sticks was already opened. We only had 2 packs of sugar and 2 packs of sweetner between 2 packets and NO stir sticks. He got us some coffee from the lobby area and that was only lukewarm. Needless to say this was very disappointing. Will not be back again!!!!

6

Brian

29 Nov 2023

·

Stayed 1 night

In room 108, we had problems with things connected to the first switch into the room. The room was totally dark (in mid-afternoon, albeit with the drapes closed) because someone had turned off the far light (by the windows) at the lamp switch. We noted that the digital clock (plugged in by the TV) was flashing, having just reset. We corrected the time on the clock and set the alarm for a wake-up call. We also called the front desk for a wake-up call. Both of the latter efforts failed - we received no wake-up call and the digital clock shut off when we turned off the light by the door to retire. The digital clock should be plugged in at the lamp on the NEAR side of the bed (power there, 24/7, regardless of whether the room lights are on. These problems may be occurring in other rooms as well - it may be a housekeeping issue. SOME light should come on when you first enter the room and digital clocks should be connected to outlets that are always under power.

8

Scott

19 Feb 2025

·

Stayed 1 night

tv didnt work

6

Patricia

13 Jul 2024

·

Stayed 1 night

Not so good, microwave broke. Rooms are out dated, on the positive the water was hot in shower.

10

Anthony

23 Sept 2023

·

Stayed 1 night

Very out dated but our room was clean and bedding is nice and comfortable however their double queen rooms are full beds not queen.

8

Charline

17 Jun 2023

·

Stayed 1 night

Nice hotel. Rooms were spacious. No elevator for 2nd floor rooms. Good location. easy access. McDonalds across parking area.

2

Richard

8 Aug 2025

·

Stayed 1 night

Possibly the worst hotel I’ve stayed in. The rooms ac unit turned off because it had a master temp controller or was just so old that it was on its last leg. The room was 80°+ all day and night. No AC in common spaces and the places smelled like animal urine everywhere. The girl at the front counter for check in was rude and not helpful at all. She seemed bothered by anything and spent all her time speaking on her phone. Pool was freezing and hot tub was cold with no clean towels. This place should probably be condemned.

6

Johnny

7 Jul 2025

·

Stayed 2 nights

The cable tv kept going in and out.

8

neil

7 Jun 2025

·

Stayed 1 night

Mechanical noises started at 6 AM within the building, and continued for over an hour, couldn't sleep. Beyond that the property was fine, clean, quiet, warm, dry, comfortable.

4

Jeremy

19 May 2024

·

Stayed 3 nights

You could hear every little sound at this hotel. The mini fridge didn’t work. It smelt like stale smoke. The employees just sit on their phones on the couch in the lobby. The bathroom sink is as terrible, the water pressure was almost non existent and it was poorly constructed. The hotel could use some major work. Not the worst place but I would definitely not stay there again.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service feedback is mixed: some guests describe friendly, accommodating staff, while others report rudeness, poor communication, unresponsiveness, and problems with room assignments or refunds.

Related guest reviews

2

Joel

10 Jun 2024

·

Stayed 1 night

The television reception was going in out to the point to where you could not watch it without the aggravation, noisy people running, and jumping up in the floor above me. No lock on the back main entrance to the building anybody could come in in or out. The place was not maintained. It was the worst place. I think I’ve ever stayed.

2

Jamie

23 Mar 2025

·

Stayed 4 nights

DO NOT DO IT! We stayed frI’m Wednesday night til Sunday and not one cleanup in that time! No clean towels, no garbage pick up, and no new linens! Front desk is absolutely ridiculous! Refused to help in any way!

4

tristen

3 Mar 2023

·

Stayed 1 night

Don’t speak English well , even when I asked numerous times for the late check out I was still walked in on while showering and my kids room was as well as we had two rooms

10

Rachel

30 Nov 2025

·

Stayed 1 night

Room was nice, breakfast was decent. The lady had no hesitation giving us a late check out since we checked in so late.

2

Brian

1 Dec 2024

·

Stayed 1 night

Hotel stunk extremely bad. Covers and room were filthy. Called manager, requested at least partial refund for the horrible quality of hotel and bad experience. Manager declined & stated she did not know when her general manager would be there and would not provide his name. Customer service was horrible and she clearly did not care. I would never recommend nor stay in this hotel ever again. Also, a bunch of toilets were just sitting near the hotel. That was a great view.

2

Robert

29 Dec 2023

·

Stayed 2 nights

Had had a reservation for two nights only stayed one. Was charged for two. Called to address the issue. Revealed that hotel staff is very incompetent do not keep track of things and have to go through a lot of BS to get refunded. Recommendation find a better hotel that's up to date with today's time and technology. When you give a key card that should log when you actually checked out

6

Justin

7 Sept 2025

·

Stayed 1 night

Ok for a cheap hotel I guess, the staff is quite indifferent and somewhat rude though

10

DEBORAH

22 Sept 2025

·

Stayed 1 night

The room was clean, smelt nice. Friendly service and the breakfast buffet was not empty.

4

Dawn

25 Aug 2025

·

Stayed 1 night

We specifically booked a handicap-accessible room with a walk-in shower to ensure my husband could maintain his independence while bathing. Instead, we were given a room with a tub, which made it impossible for him to shower on his own. Although we had to specifically request it, the hotel eventually provided a tub chair. However, this did not resolve the core issue – his independence. I brought the issue to the front desk and asked to speak with a manager, but was told it was too late at night to contact them. The next morning, I followed up again and was told they had called the manager, reached voicemail, and would get back to us. We still have not heard back from the hotel. The hotel has shown no effort to correct their mistake or acknowledge the impact it had on us. Their lack of communication and accountability is deeply disappointing.

2

Brenna

3 Dec 2025

·

Stayed 1 night

Breakfast wasnt fresh and the yogurt was expired. The room we stayed in had a hole in the wall of the shower, and holes on the chair in the room aswell. The reason we stayed is because the snow storm and when i went outside i slid and almost fell because not one employee Actually shoveled or laid salt down. This is the worst hotel ive ever stayed at. And when i spoke to the front desk about slipping and almost falling they dismissed me and my concerns saying someone was back there currently shoveling. After i checked out, i drove around the parking lot AGAIN, and low and behold no one was shoveling or salting.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to the expressway and within walking distance of restaurants, coffee, and a gas station. Several guests also described the area as quiet or secluded.

Related guest reviews

8

Wesley

13 Jan 2025

·

Stayed 1 night

Tesla supercharger near by. But onsite ev chargers not working

8

Stephanie

16 Jun 2025

·

Stayed 2 nights

We came to town for a graduation party and stayed for a couple nights. The desk staff were very friendly and the pool was very nice. The building does need some maintenance (a few little things were amiss) but didn't affect our stay. The beds were comfortable and the breakfast was decent. Walkability to gas station/starbucks/Mcdonalds is always a plus. I would stay here again.

10

Lori

12 Dec 2024

·

Stayed 1 night

Walking distance from a Mexican restaurant, McDonald's, Starbucks, Meijer gas station store.

10

Edward

14 May 2023

·

Stayed 5 nights

Quite

8

Charline

17 Jun 2023

·

Stayed 1 night

Nice hotel. Rooms were spacious. No elevator for 2nd floor rooms. Good location. easy access. McDonalds across parking area.

8

Susan

29 Dec 2024

·

Stayed 1 night

Convenient location clean and has breakfast

10

Timothy

29 Jul 2025

·

Stayed 1 night

Close to the expressway and restaurants.

8

Edward

12 Apr 2023

·

Stayed 7 nights

Quite

10

Theresa

10 Jan 2025

·

Stayed 1 night

It was a very nice secluded area

8

Edward

2 Apr 2023

·

Stayed 7 nights

Clean quiet

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently criticized for cold food, missing items, and limited or low quality options. A few guests found it decent or acceptable.

Related guest reviews

2

sahezeel

31 Jul 2023

·

Stayed 1 night

Extremely dirty rooms, old appliances, old carpets, limited choices in breakfast (not fresh, everything packaged), no fresh eggs, etc. No healthy choices even though paid twice the regular price for room (last minute booking). Will never visit again. Recommend not to book this property.!!!

2

Samuel

12 Aug 2025

·

Stayed 2 nights

Very limited. If not there by 730 am eggs are gone and not refilled. No bagels. Also did not honor expedias price at the counter. If you dont pay before you get there...no discount.

4

Ann

5 Aug 2025

·

Stayed 2 nights

The beds made a lot of noise like someone was hitting the wall. The ice machine was broken and when it was fixed, there was mold looking stuff on the ice. The food was cold and processed. The eggs were fluffy but very watery not good! The potatoes were not crispy and the sausages looked grayish. Everything looked and tasted microwaved! I had to eat waffles for three days! They ran out of forks and you couldn't take food out of the area.

4

David

7 Mar 2024

·

Stayed 2 nights

I've stayed here for the Michan Brewer's Guild Winter Beer Festival every year for the last 10 years. The rooms have always been clean and affordable. The free breakfast has always been decent, until this time. Lukewarm powdered eggs, not fully boiled/cooked potatoes and disgusting barely cooked finger sausages. Even the "hot" coffee was lukewarm at best. The only edible items in my opinion were the factory sealed yogurt and Spunkmeyer mini muffins. I like the motel's location close to the event, but next year I may have to consider another location.

4

Julian

1 Oct 2023

·

Stayed 1 night

The price was low but asked if hot tub was working and if breakfast was available. Hot tub was like warm and breakfast was supposed to be 6a-10a and we went around 8:30 and nothing was there .

8

John

2 Sept 2023

·

Stayed 2 nights

The morning breakfast was cold and there wasn’t any milk

10

Cathy

9 Mar 2025

·

Stayed 1 night

The room was clean and comfortable and the hot breakfast was excellent. I definitely recommend this Quality Inn hotel.

6

John

25 Sept 2023

·

Stayed 2 nights

The breakfast had something missing every morning first no milk for cereal second no orange juice third no utensil packages

2

Brenna

3 Dec 2025

·

Stayed 1 night

Breakfast wasnt fresh and the yogurt was expired. The room we stayed in had a hole in the wall of the shower, and holes on the chair in the room aswell. The reason we stayed is because the snow storm and when i went outside i slid and almost fell because not one employee Actually shoveled or laid salt down. This is the worst hotel ive ever stayed at. And when i spoke to the front desk about slipping and almost falling they dismissed me and my concerns saying someone was back there currently shoveling. After i checked out, i drove around the parking lot AGAIN, and low and behold no one was shoveling or salting.

4

Richard

1 Sept 2025

·

Stayed 3 nights

Dirty towels in room, asked them to come and get them they never did, we were there 3 nights. Hair on pillows, mirror dirty, A/C unit very load, hot tub dirty, waffles were undercooked, sausage tasted bad, always ran out of food. I stay in Hotels and Air B&B alot, unfortunately we will not stay here again. Price not bad, pool was comfortable, thats about it.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$61
February	US$64
March	US$59
April	US$69
May	US$84
June	US$82
July	US$86
August	US$81
September	US$71
October	US$72
November	US$63
December	US$61

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $73	17 $63	18 $126	19 $157
20 $63	21 $63	22 $63	23 $63	24 $73	25 $127	26 $127
27 $73	28 $73	29 $73	30 $73

Su	Mo	Tu	We	Th	Fr	Sa
				1 $73	2 $86	3 $86
4 $73	5 $73	6 $73	7 $73	8 $73	9 $86	10 $90
11 $73	12 $73	13 $73	14 $73	15 $73	16 $83	17 $89
18 $71	19 $70	20 $70	21 $70	22 $70	23 $90	24 $89
25 $70	26 $70	27 $70	28 $70	29 $70	30 $83	31 $83

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Standard Double Room, 2 Double Beds

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn Grand Rapids North

Have a question?

Considering this hotel for your Grand Rapids trip?

Prices for upcoming dates