Name: Country Inn & Suites by Radisson, Grand Rapids Airport, MI
Address: 5399 28th Street SE, Forest Hills, Grand Rapids, Michigan, United States of America, Grand Rapids, Michigan, US
Price range: US$63–US$118 per night
Rating: 7.33

What guests think

Reviews of Country Inn & Suites by Radisson, Grand Rapids Airport, MI highlight a convenient location and airport shuttle, mixed room comfort, friendly yet inconsistent service, and worn facilities, with recurring cleanliness and maintenance problems.

Many guests appreciated clean, spacious rooms and value for money, while others found spaces dirty or dated. Breakfast feedback ranges from very good to poor, with reports of limited or empty items and lukewarm coffee. Expect a budget-friendly stay with convenient access but variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is frequently praised and parking is easy. Recurring issues include elevator outages or alarming noises, broken vending/laundry machines, and pool problems (closures, strong chlorine, or missing towels).

Related guest reviews

6

Donna

7 Mar 2025

·

Stayed 1 night

Pool is not working, hotel is in need of updates.

4

Weizhao

28 May 2025

·

Stayed 4 nights

Everything is okay until the elevator broke down.

4

Mark

1 Nov 2025

·

Stayed 1 night

Shuttle great. Bathroom had live bug on floor, hair on floor and in shower and on towels. Breakfast wasnt open when expected. Got charged for parking more than one night when online parking was "free*"

4

Timur

14 Jul 2025

·

Stayed 2 nights

The staff were very friendly. I’m not sure if are remodeling but if not the property definitely needs it. The bedroom was clean and updated but the bathroom was not. Broken toilet paper dispenser, rusted out and poorly painted bathroom door. Shower had scratches all over the floor and though updated there was no shelf for soap, shampoo etc. The pool deck was completely filthy. The exercise room was in complete disarray with molding and equipment scattered throughout. It was definitely not what I would expect from a Country Inns. In its current state I would not recommend.

10

Rich

29 Apr 2024

·

Stayed 1 night

Stayed here because of the free shuttle to airport

6

Daisy

26 Jul 2025

·

Stayed 1 night

Nice hotel but pool had wayyy too much chlorine in it

10

Carlos

5 Sept 2023

·

Stayed 1 night

Hotel needs a bit of TLC. Staff very friendly and helpful. Airport shuttle works great, a big plus.

10

Kristen

17 May 2025

·

Stayed 1 night

Basic hotel that was clean and quiet. We booked this hotel because it offered shuttle service to the airport. Everything went just great, no problem getting to or from airport using shuttle.

6

Jennifer

17 Mar 2024

·

Stayed 1 night

Right next door to Meijer. Might have to wait a while for a shuttle at night - like an hour. Unclear why, I had to call back several times. Staff was otherwise very nice. Smoking in or around the building was apparent in the am. Torn curtains in room. Very clean and tidy room. Overall not bad at all for the price. Breakfast and morning shuttle were good.

4

Pamela or Mark

13 May 2025

·

Stayed 2 nights

Everything was out of order. Elevator,ice machine,snack machine,and pop machine

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: some rooms and common areas are described as very clean, while others report hair, stains, smells, trash around the property, and occasional bugs.

Related guest reviews

2

Jenni

25 Dec 2023

·

Stayed 1 night

Room was disgusting and nasty dirty everything was covered in a bunch of dust coffee pot still had coffee in it and all over it along with dirt an hair food an coffee on tables floor was gross an dirty the bed was hard as a rock with crappy pillows very unsanitary especially for people with health conditions my sons lungs couldn’t handle the dust and had to use you more oxygen to be able to breathe was just uncalled for

4

Matthew

19 Jun 2025

·

Stayed 1 night

Not the cleanest, but not too bad.

10

Raynette

17 Dec 2023

·

Stayed 1 night

The check in went smoothly. The hotel was very clean. The room that we were in was very clean, comfortable and accommodating. The floor that we stayed on was very quiet.

10

Kimberly

10 Nov 2025

·

Stayed 1 night

Clean room and friendly staff

10

michael a

21 Jun 2025

·

Stayed 1 night

Fast checking in and very friendly. Place smells very clean and visually clean.

4

Mark

1 Nov 2025

·

Stayed 1 night

Shuttle great. Bathroom had live bug on floor, hair on floor and in shower and on towels. Breakfast wasnt open when expected. Got charged for parking more than one night when online parking was "free*"

2

SHEEKA

16 Jul 2024

·

Stayed 1 night

The room was dirty, hair was everywhere. The bathroom was dirty, the shower was not clean.

4

Karena

17 Aug 2025

·

Stayed 2 nights

This hotel used very deceptive photos-the room itself was ok-but the hotel and grounds was a mess-trash EVERYWHERE around the grounds-breakfast was terrible- eggs cold & inedible the bread & cereal were the only things to be able to eat. I had to talk to the hotel 2 times about security issues 1) someone propped open the side door on the hall. I noticed it in the morning and it was still propped open in the afternoon when we returned-there were random sketchy people (guests?) loitering all around the building. I told the desk person and he came and took out the black box that was propping open the door… but…he left it there? See photo-also I was disappointed that employees had gone past the propped open door all day and didn’t fix it. Next, my daughter & I were swimming in the pool (towel pile empty so no towels ) and we saw a random person sitting in their car in the back parking lot with the door open for about 5 minutes-he then got out & walked right up to the outside door and walked right in!! That door was supposed to be locked! We were the only ones in the pool & a predator could have easily overcame me & my daughter. I told the front desk( same guy )& he seemed surprised and supposedly went to lock the door. I grew up going the country inn in California & am so disappointed at what’s happened. It used to be a quality hotel with a delicious breakfast & happy hour with popcorn, nachos, soft drinks etc We were in town for a soccer tournament & had a choice

2

Jennifer

5 Oct 2025

·

Stayed 1 night

There was garbage all over the sidewalk and in the landscaping near the entrance. The stairway looked like it hadn’t been vacuumed in a long time. The pop machine and orange juice dispensers were broken. The hot water and coffee was room temperature at best and we were there right when breakfast opened. Our bathroom sink was clogged and the tv didn’t work (you couldn’t change channels). There was a dirty towel folded in with the clean ones.

10

Michael

16 Jul 2023

·

Stayed 1 night

The room was clean and spacious. The pool was nice and it was open until midnight. The staff was very friendly. They even had refreshments in the lobby when we checked in: coffee, tea, a cooler of water with lemon, apples, and freshly baked cookies that were still warm.

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Rooms

Room experiences are mixed: some find them spacious and comfortable, others note dated decor, thin walls, and missing blackout curtains. Reports of noisy or leaky HVAC, TV glitches, and occasionally slow Wi‑Fi appear across stays.

Related guest reviews

6

Lori

10 May 2024

·

Stayed 3 nights

Everything was great EXCEPT the internet. We brought a fire stick to watch our channels, but the internet loaded so slow, it kept timing out. Talked to the front desk 3 times about it.

8

sabrina

3 Mar 2024

·

Stayed 1 night

only thing is there needed black out curtains. there was a streetlight right out our window that the gauze curtians did nothing to block out at night

6

Frankee

14 Jul 2025

·

Stayed 1 night

The elevator needs maintenance, it's slow and kind of creepy. There's supposed to be doors in the king suites but there wasn't doors in ours.

4

Jessica

4 May 2025

·

Stayed 2 nights

First off, we arrived at 430, check in is at 3,and our room wasnt ready. Then we came back 2 hours later to find the room door was messed up,no security latch on the door was it was broken off, stained lamp covers, stained sheets, noisy refrigerator, noisy ACthat did not work and we left the next day and they refused to refund us for the night we didnt stay. Iwill ne er stay here again.

4

Crystal

26 May 2025

·

Stayed 2 nights

The property itself wasn’t bad. We reserved a king suite that, according to the picture, should have had doors separating the king bed from the seating area. We had hinges but no door. I was with my daughter and a friend of hers so I wanted that door to give them privacy (teenagers). We should’ve gotten a price adjustment because at that point, it’s a regular room

6

Lynne

11 Jun 2025

·

Stayed 5 nights

No black out curtains.

8

Krista

25 Jun 2025

·

Stayed 1 night

Inexpensive stay and comfortable beds. Property is close to stores and restaurants. The walls are rather thin and you can hear hallway noise anytime someone is walking down the hall.

8

Sharon

4 Aug 2025

·

Stayed 3 nights

Rooms clean. Staff very accommodating. Great location. Only problem, walls very thin.

10

Lori

31 Aug 2025

·

Stayed 1 night

Very nice spacious room, comfortable bed, nice shower, great accomidations for the money.

8

Alexander

28 Jul 2025

·

Stayed 1 night

Good bang for buck. No frills —— a little dated, but otherwise all around good experience. Would stay there again.

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AI-generated summary based on recent guest reviews

Service

Service is mixed: many guests praise friendly, helpful staff and efficient shuttle support, while others encountered rude or disengaged front desk agents, slow check-in, overbooking or cancellations, and unfulfilled housekeeping or maintenance requests.

Related guest reviews

2

Sumit

25 May 2025

·

Stayed 1 night

Cancelling my booking at 7 PM when I was already on my way to check in was really frustrating. Terrible customer service!

10

Kimberly

10 Nov 2025

·

Stayed 1 night

Clean room and friendly staff

2

Diana

8 Aug 2025

·

Stayed 1 night

The check in staff was fabulous. The day time clerk Kalyna was very rude. Denied we had 1pm even though we had talked to the night clerk (with red hair 😊) who extended our stay. She placed a yellow sticky on the screen behind the desk. Kalyna said there was nothing that said that. She could give us to 12:45. Our check was extended to 1pm. The hotel is older and the reno was so-so. One of the side doors had an out of order sign, part of the toaster was out of order, as well as soda/water dispenser and the snack machines were also out of order.I The shower drain was VERY slow. It doesn't seem like this hotel is well maintained. They also parked several linen carts right outside our door. Never again at a Country Inn

8

Julie

5 Oct 2025

·

Stayed 2 nights

Staff was friendly and helpful

2

John

22 Nov 2025

·

Stayed 1 night

The staff member Edgar was rude to me would not try to help me solve my problem and eventually just walked away from.

10

David

30 Jan 2025

·

Stayed 1 night

Clean and Comfortable overnight before flying out in the Morning. The Guys at the front desk were very professional and helpful when we had an issue with one of our bags. Excellent service.

2

Michael

11 Aug 2024

·

Stayed 1 night

At the front desk they told us they are over booked and told us we had to go to another location. They set up the hotel but they didn’t call or anything. We booked it long ago and that said because we used Expedia that we couldn’t stay there. Very short with us and didn’t want to listen to anything we had to say. The place they sent us was terrible. Run down and staff was worse. Clarion by the Grand Rapids airport. Same happened for my brother which actually booked it through the hotel. He had a worse experience due to not having the amount of beds for his family. Terrible

10

steven

5 Aug 2025

·

Stayed 1 night

Lots of free parking, clean and well maintained. Staff is super friendly.

6

Letecia

13 Jun 2025

·

Stayed 2 nights

The stay was OK. Nothing to write home about. The elevator needs to be replaced badly. The second shift guy at check in was rude. couldn't get off his phone long enough to check me in. When I asked for towels for the pool it was like pulling teeth. Because of him I would not stay there again alone.

4

Kristen

7 Jun 2025

·

Stayed 1 night

The night staff was horrible. Particularly the check in person. He was not very personable at all. I asked a question and he never answered so I walked away. He was talking about another guest and his child. Saying that they just checked in already going to be an issue. The pool was not stocked at all. There were about 10-14 people in there and no towels. When I asked for a towels he bought 4 of them. He was constantly on his cellphone the entire time. My child also found a vape in our room who is 1. It was not a good experience at all and I wish I could get my money back.

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AI-generated summary based on recent guest reviews

Location

Location is convenient near the airport, Meijer, and many restaurants, with some guests finding it quiet. A few noted wayfinding challenges and safety concerns such as propped exterior doors or loitering around the property.

Related guest reviews

8

Raynette

13 May 2025

·

Stayed 2 nights

What i like most about the property was that it had a swimming pool, and a mini-fridge and microwave in the room. The location was very convenient and i did not hear any noise from any other guests in their rooms! That’s a first for me.

10

kim

13 Jun 2023

·

Stayed 2 nights

Clean and convenient motel. Great staff, very decent breakfast. Location is close to freeway and Costco and huge supermarket.

6

Jordan

30 Aug 2025

·

Stayed 1 night

Staff was friendly and helpful. Location was nice - close to grocery store and restaurants, but quiet. Breakfast was alright - not a huge variety. Our room was mostly clean, but a little dingy - a bit of food stuck to the wall next to the garbage can. The shower door wasn't hung correctly, so it didn't seal and flooded the bathroom floor every time someone showered.

8

Jeff

16 Mar 2025

·

Stayed 2 nights

Close to expressway 96, and easy shopping within walking distance.

10

Randee

13 Jul 2025

·

Stayed 2 nights

Pavilion. Restaurants and Meijer nearby

8

Deanna

28 May 2024

·

Stayed 2 nights

First off, the hotel was not easy to find. We were using a map app to get to the hotel and it was routing us all around the Meijer property. We ended up just driving around until we came upon it. Check in was good, but when we went to our room, neither key they gave us worked. Went back to the desk and told them and was informed it was a "problem door" so she moved us to a different room. Upon getting to that room, one of the two keys would not work and the other key we had to insert 2-3 times to get it to open. Room was very comfortable and quiet. Breakfast had many options, hot and cold, and was kept well stock. Overall, the stay was good.

10

Christel

5 Jul 2023

·

Stayed 1 night

The area around the hotel was full of restaurants and shopping. But the hotel is still very quiet and safe.

8

John

30 Jul 2025

·

Stayed 1 night

Location

4

Karena

17 Aug 2025

·

Stayed 2 nights

This hotel used very deceptive photos-the room itself was ok-but the hotel and grounds was a mess-trash EVERYWHERE around the grounds-breakfast was terrible- eggs cold & inedible the bread & cereal were the only things to be able to eat. I had to talk to the hotel 2 times about security issues 1) someone propped open the side door on the hall. I noticed it in the morning and it was still propped open in the afternoon when we returned-there were random sketchy people (guests?) loitering all around the building. I told the desk person and he came and took out the black box that was propping open the door… but…he left it there? See photo-also I was disappointed that employees had gone past the propped open door all day and didn’t fix it. Next, my daughter & I were swimming in the pool (towel pile empty so no towels ) and we saw a random person sitting in their car in the back parking lot with the door open for about 5 minutes-he then got out & walked right up to the outside door and walked right in!! That door was supposed to be locked! We were the only ones in the pool & a predator could have easily overcame me & my daughter. I told the front desk( same guy )& he seemed surprised and supposedly went to lock the door. I grew up going the country inn in California & am so disappointed at what’s happened. It used to be a quality hotel with a delicious breakfast & happy hour with popcorn, nachos, soft drinks etc We were in town for a soccer tournament & had a choice

8

Holadia

20 Sept 2024

·

Stayed 2 nights

Perfectly suitable for what we needed.... easy access to airport, family, and nearby facilities.

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Dining

Breakfast feedback is inconsistent: some found it good with decent variety, while many reported limited or empty items, cold or basic options, and lukewarm coffee or delayed opening.

Related guest reviews

4

Mark

1 Nov 2025

·

Stayed 1 night

Shuttle great. Bathroom had live bug on floor, hair on floor and in shower and on towels. Breakfast wasnt open when expected. Got charged for parking more than one night when online parking was "free*"

4

Karena

17 Aug 2025

·

Stayed 2 nights

This hotel used very deceptive photos-the room itself was ok-but the hotel and grounds was a mess-trash EVERYWHERE around the grounds-breakfast was terrible- eggs cold & inedible the bread & cereal were the only things to be able to eat. I had to talk to the hotel 2 times about security issues 1) someone propped open the side door on the hall. I noticed it in the morning and it was still propped open in the afternoon when we returned-there were random sketchy people (guests?) loitering all around the building. I told the desk person and he came and took out the black box that was propping open the door… but…he left it there? See photo-also I was disappointed that employees had gone past the propped open door all day and didn’t fix it. Next, my daughter & I were swimming in the pool (towel pile empty so no towels ) and we saw a random person sitting in their car in the back parking lot with the door open for about 5 minutes-he then got out & walked right up to the outside door and walked right in!! That door was supposed to be locked! We were the only ones in the pool & a predator could have easily overcame me & my daughter. I told the front desk( same guy )& he seemed surprised and supposedly went to lock the door. I grew up going the country inn in California & am so disappointed at what’s happened. It used to be a quality hotel with a delicious breakfast & happy hour with popcorn, nachos, soft drinks etc We were in town for a soccer tournament & had a choice

2

Jessica

7 Jul 2025

·

Stayed 1 night

Horrible, just horrible! The property was dirty, literally garbage everywhere, overflowing trash cans, garbage all over the grounds, just everywhere. The breakfast was basic, which is fine, but when you have mostly cereal as the most ediable option how do you run out of milk? The AC is our room leaked badly, all over the floor the first night. We cleaned it up and reported it, never got fixed. Continued to leak the 2nd night. The staff: the woman the first night we got there was very kind. The guy the next morning, he had a nose peircing, was ridiculous. Went to speak to him about the AC issue he took not 1 but 2 personal calls while i was trying to speak to him. But my favorite was when the cleaner came to clean the room because we were supposed to be gone, when we still another night and I went to speak to him about it. No one was anywhere to be found with a hand written note be back at 11am.... it was 10am.... We left for the day at 1030, I was afriad our stuff would be gone! The guy that evening was very nice and helpful but had too much to do and was working alone. Our keys stopped working, the door wouldn't open he had to use the actual key and still struggled getting it opened. Major issue: The Elevator is down right dangerous! It made horrible noises, dropped when you reached your floor, was shaking, just dangerous! I reported it and was told "I've already put in work order for maintenance" we were there 2 nights and it got worse, never fixed.

4

Lynne

27 Jun 2025

·

Stayed 3 nights

Smells like cigarettes. Breakfast offerings are very scanty, although there are eggs.

10

Michael

2 Sept 2024

·

Stayed 3 nights

The hotel was clean,the staff friendly and helpful.the only negative thing is that the pool room did not also have a hot tub.the breakfast choices were very good.

10

P

17 Jun 2023

·

Stayed 2 nights

Hot breakfast, friendly staff, clean rooms and property

6

Eric

3 Feb 2024

·

Stayed 3 nights

Breakfast was below average. Compared to other hotel in same area

8

Jerry

25 Jul 2025

·

Stayed 2 nights

Very pleasant experience and good quality for the money. Better than the Marriot Courtyard in downtown. Breakfast was very good, clean dining room and fresh. Only draw back was the hotness of the coffee and hot water at times.

2

Dale

24 Apr 2025

·

Stayed 1 night

They did not have the room that I paid for when checking in. The elevator was broken, they put me on the 3rd floor. They had no food for te breakfast. They had a couple biscuits, no gravy. They had bread for toast, but no butter. No kill for cereal. No juices in juice machine. I inquired with the attendant, and she took me to the front desk. They said they had breakfast coming. Someone went to get it. I waited 30 minutes, no breakfast. I had to get to work, so I checked out. I asked for a receipt. I had paid through Hotel.com, but I received a receipt charging a different credit card and a different amount. I couldn’t identify the credit card.

6

Michael

15 Nov 2025

·

Stayed 1 night

Was a decent room but not necessarily worth the price. The breakfast was dreadful. Rooms were outdated.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$65
February	US$95
March	US$949
April	US$158
May	US$261
June	US$109
July	US$99
August	US$92
September	US$75
October	US$73
November	US$65
December	US$61

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $70	17 $72	18 $94	19 $103
20 $65	21 $68	22 $69	23 $71	24 $71	25 $118	26 $112
27 $65	28 $71	29 $68	30 $68

Su	Mo	Tu	We	Th	Fr	Sa
				1 $65	2 $90	3 $90
4 $64	5 $66	6 $66	7 $66	8 $66	9 $104	10 $104
11 $63	12 $63	13 $65	14 $66	15 $64	16 $104	17 $104
18 $63	19 $63	20 $63	21 $66	22 $65	23 $104	24 $104
25 $63	26 $64	27 $63	28 $66	29 $63	30 $104	31 $104

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Queen Beds

Suite, 1 Bedroom

Room, 2 Queen Beds, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Country Inn & Suites by Radisson, Grand Rapids Airport, MI

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