Name: Holiday Inn Grand Rapids - South by IHG
Address: 6569 Clay Avenue Sw, Cutlerville, Grand Rapids, Michigan, United States of America, Grand Rapids, Michigan, US
Price range: US$79–US$229 per night
Rating: 7

What guests think

At Holiday Inn Grand Rapids - South by IHG, families praise the kid-focused pool and splash features, while reviews repeatedly note inconsistent cleanliness, understaffed service, and disappointing, often not-included breakfast, alongside maintenance issues and occasional closures affecting amenities.

Many rooms feel updated and comfortable with decent beds, yet guests report noise from hallways or the highway and intermittent maintenance or Wi-Fi issues. The location is convenient off the freeway and near a conference center, though the surrounding area feels a bit unkept for some. Expect a family-oriented stay centered on the pool, but verify amenity status and be prepared for crowds and slower service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor waterpark/pool is a major draw for families, but guests frequently encounter cold or cloudy water, partial closures, broken hot tub features, towel shortages, overcrowding, and occasional bar/restaurant closures. Several reviews note the area needs maintenance and a refresh.

Related guest reviews

10

Lori

3 Apr 2025

·

Stayed 1 night

Love the pool and splash pad! That’s why se

10

Joanna

26 Mar 2025

·

Stayed 1 night

We had a very nice one night stay and would definitely recommend it, and return. They were understaffed both when we checked in and the following morning, so we had to wait a bit. But, the staff did everything they could to help everyone as fast as possible. The pool/splash pad was fun! The equipment could use an update, but was clean and the kids loved it.

2

Lindsay

1 Jan 2025

·

Stayed 1 night

FALSE ADVERTISING! I booked this hotel based on the pictures of the beautiful pool area. We show up to swim with our kids, and the kid pool with slides is broken apart, water drained. Pool is gross, dark cloudy color, hair clumps floating in it. Rusted areas. Hot tub was disgusting as well. Despite this, my kids were still excited about the little splash pad area, so we stayed for a little bit and let them run around. I’ve been bamboozled!

8

Denise

1 Mar 2024

·

Stayed 1 night

Our room was nice and clean, the conference room for a kids party was equally nice. Great location for attendees to go from their rooms, to party to pool. ONLY negative way too many people in pool area and surely NOT enough chemicals to accompany the numbers couldnt even smell it. The hot tub had so many people their was dirt floating on bubbles and a dirt ring. So glad my little onea kicked around and wanted to leave the area.

6

Jaclyn

27 Nov 2023

·

Stayed 2 nights

No towels in the pool area either night and no towels replaced in our rooms. Lots of car windows smashed in the parking lot overnight too. The pool area is extremely disability friendly, highly recommend for families. Hopefully the hotel will get the other issues figured out.

6

Jaime

28 Sept 2023

·

Stayed 3 nights

Bathtub was full of hair and dirty soap scum. Drain was backed up. Toilet wouldn’t stop running until we wiggled the flusher. Pool and hot tub looked so gross we didn’t dare use them.

6

jolyn

23 May 2023

·

Stayed 1 night

The hot tub was down No continental breakfast let alone a full free breakfast . Trash was put and left in the vestibule i. one of the side entrance. Side entrance near larger parking area was out of order but no sign was put on door to tell people that Staff was friendly -

2

Dylan

13 Mar 2023

·

Stayed 1 night

Absolutely disgusting hotel, the kid splash pad was closed because of the health department we were told at check in. Other pools completely over packed, no one wearing wrist bands as they were all funneling in with other people staying at the hotel. A large piece of drywall fell into the pool area from the wall while we were in the pool. There were bandaids all over the pool area, ice machine has black mold on it!, all of the hallway trash cans were over flowing with trash, the room that we booked was a king suit that looked like a spring break party just happened in. The room had chunks of drywall patched in not painted, the tub drain would not stay closed, living room AC did not work. Had wires hanging out of it. Also no towels in the pool area, we were told that they were all dirty… this happened two days in a row! I would never recommend this place don’t trust the photos that they posted they were obviously from years ago!!

4

Joshua

13 Mar 2023

·

Stayed 2 nights

We spent some extra money and stayed at the property for the weekend solely because of the pool....that was inoperable and under maintenance that we were not made aware of until we walked into the door...the kids were super disappointed and if I would have known it was down we would have saved some of our money and just booked somewhere else.

6

Sarah

28 Feb 2023

·

Stayed 1 night

When we got there the pool was closed and we had to find a different hotel.

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Cleanliness

Cleanliness feedback is inconsistent: some guests found rooms very clean, but many report dirty or poorly maintained areas (hair, mold, trash) in rooms and common spaces, especially around the pool and breakfast areas.

Related guest reviews

10

Rebecca

3 Oct 2025

·

Stayed 1 night

No issues clean hotel.

10

Demetria

26 Apr 2025

·

Stayed 1 night

Beautiful and clean

4

Natalie

26 Dec 2024

·

Stayed 1 night

Breakfast was not replenished. Coffee cups had no lids. Elevator was dirty as were the stairwells. Rooms were ok but not the cleanest.

4

brandy

24 Oct 2024

·

Stayed 1 night

Not up to Holiday Inn "standards". Some areas have been updated and are nice, others areas were dirty and not up to par. They could have an amazing swim area but the equipment definitely needs some updating/improvements. Also, be advised they charge $5.00 per person for breakfast....we paid and regretted it, had to ask for oj, milk, and additional things to be filled. Some of the staff does not speak English. Our room was clean but above the shower was full of mold, fan did not work, sink did not drain correctly :(

4

Erin

6 Oct 2024

·

Stayed 1 night

This was way too expensive for the product provided. Room was dirty with dirty sheets and pillows. Couch caved into the middle. Carpet was dirty. Room was incredibly noisy and we were woken up multiple times through the night. Would not recommend.

10

Paige

28 Jul 2024

·

Stayed 2 nights

Room was very clean, including the bedding. The kitchen staff and front desk was also very kind.

4

Danielle

8 Oct 2023

·

Stayed 1 night

We checked into our room which was a King with a pull out couch. We pulled out the couch and the linen that was left on it was dirty and had chip crumbs in it. We lifted it up and the mattress had a large red stain on it…..I don’t even want to ask what it was. We asked for new linens and had to go down and get them ourselves and remake the pull out. Our room was on the back side of the building which butted up to the freeway. All I heard all night were semi trucks and motorcycles along with people stumbling around in the hallways yelling at midnight.

2

Alecia

7 Apr 2023

·

Stayed 1 night

The hotel was dirty, unkept, and falling apart. Bags of trash were left down every hallway and trash cans were over flowing. Our room was disgusting - more trash and spills that had never been cleaned up. The door to the room looked like it had been kicked in or forcefully opened at some point. Toilet paper holder was broken and falling off the wall. Pool towels were never available. The ceiling of the pool area looks like it’s about to cave in. Less than half of the lights in the pool were actually working.

2

Alicia

2 Apr 2023

·

Stayed 1 night

When we checked in our room was not clean. Wrappers in the drawers, a full McDonald’s cup in the fridge, liquid in the bottom of the fridge, the microwave was not wiped out, balls of hair on the floor. The pool area needs to be renovated and cleaned. There was what looked like mold all over the hot tub. The toilets clog with just flushing toilet paper. If you call the front desk they’ll just leave. Plunger by your door. We will never stay here again.

4

Lauren

20 Feb 2023

·

Stayed 1 night

Check-in was delayed over 5 hours because room wasn't clean/ready. They let us use the pool during that time, but provided no place to safely store our belongings, nor towels to use. When our room was finally ready, it was filthy. There was food sum in the fridge, the countertops had stains, and the sink and toilet had clearly been

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Rooms

Rooms are generally updated and comfortable with good beds and some larger layouts, but several reviews cite noise, spotty Wi‑Fi, and maintenance issues like loud AC, slow drains, or nonworking TVs and outlets.

Related guest reviews

8

Ashley

26 Apr 2025

·

Stayed 1 night

We stayed in 418 and the ac was very loud. Breakfast was not quickly replenished. We had to leave pretty quickly in the morning around 7 and there was nothing left. Comfy bed and good water pressure in the shower. :)

10

Angela

26 Aug 2024

·

Stayed 1 night

Great hotel! The only thing not good is the sofa bed, very uncomfortable mattress. Regular beds are great!

6

Maggie

4 Aug 2024

·

Stayed 1 night

The interenet was spotty and not consistant. Room wasnt as large as the picture showed when booking and the plugs didnt work in the night stand. Otherwise, nicely updated and bed was comfy. Clean. Just needed a little extra upkeep.

6

Robert

12 May 2024

·

Stayed 2 nights

Just seemed aged

10

Christine

21 Apr 2024

·

Stayed 1 night

Very nice room. Clean and beds were comfortable.

4

Diana

14 Apr 2024

·

Stayed 1 night

The room was not clean and the tv was broken

4

Danielle

8 Oct 2023

·

Stayed 1 night

We checked into our room which was a King with a pull out couch. We pulled out the couch and the linen that was left on it was dirty and had chip crumbs in it. We lifted it up and the mattress had a large red stain on it…..I don’t even want to ask what it was. We asked for new linens and had to go down and get them ourselves and remake the pull out. Our room was on the back side of the building which butted up to the freeway. All I heard all night were semi trucks and motorcycles along with people stumbling around in the hallways yelling at midnight.

10

Alicia

8 Sept 2023

·

Stayed 1 night

The king bed we had was amazing!! Super comfortable! We would stay again. Convenient location. I like the mobile check out option.

8

craig

5 Jul 2023

·

This was an interesting two-night stay for our family since there were some really great things about the hotel and also some really not-so-great things about the experience. From the start, we booked this hotel based on the photos of the indoor water park at the facility. We also did not see the negative reviews of this place on Expedia until afterward. The hotel has definitely been renovated recently and in a really good way. In addition, the rooms are larger than average. I don't describe the hotel as "dirty" in general. However, there are signs of minor damage and debris in the room and around the property that take a little bit away from the comfort of the place. But it doesn't ruin what is overall a good hotel. The water park is definitely falling into disrepair. It wasn't as bad as I pictured based on the descriptions I read here. However, it isn't as pictured in the provided photos of the property, either. It's neat and just needs a thorough refreshing to bring back. The most frustrating part of our stay came at the end when we noticed 3 different charges from Holiday Inn totaling about $275 on our debit card. That's on top of the $320 we paid to Expedia at time of booking. The $100 incidental hold still hasn't been refunded two days later, but there is no explanation for separate charges of $113 and $65 from our stay. Even if these are holds, that's a lot! I'm awaiting explanation today.

8

bruce

3 Mar 2023

·

Stayed 1 night

Too loud highway noise

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Service

Staff are often friendly and helpful, but the hotel is frequently understaffed, leading to slow or confusing check-in, unattended front desk periods, and inconsistent issue resolution.

Related guest reviews

6

TRAVIS

7 Jun 2025

·

Stayed 2 nights

Because I booked via Expedia, I was told I could not request room location in hotel, late check out not available, basically just had attitude because I did not use their website. Asked for a do not disturb sign, told out of them but would put me down as no housekeeping because I’m a 2nd shifter and sleep late, but was woke up anyway by housekeeping pounding on the door. Room was moderately clean, but floors were not, I should at least be reimbursed for 2 pairs of previously white socks that I thru out after the bottoms turned black. Mid week stay, not a busy hotel but couldn’t get upper floor as requested and put next door to a loud family of 5 when I was traveling alone and there were many other rooms available. Overall not a great experience.

8

Renee

20 May 2025

·

Stayed 1 night

The hotel waa nice and the staff was great. The area wasn’t the greatest, but it was super convenient for where we needed to be.

2

Kayley

26 Mar 2025

·

Stayed 2 nights

Kids were running the halls, up and down the stairs and yelling, being extremely loud until about 1:00am. Our room phone did not work, so I had to walk down to the front desk to report the noise. You could hear them from the front desk too. The employee working the front desk acted bothered when I asked her, politely, if anything was going to be done about the noise. The loudness went on for a couple more hours.

10

Paul

15 Sept 2024

·

Stayed 1 night

Friendly hard working staff make this a pleasant surprise

10

Evan

17 Jul 2024

·

Stayed 2 nights

Service was prompt and super polite. Everything was cleaned and well maintained. Very pleasant stay.

2

Derek

2 Mar 2024

·

Stayed 1 night

Terrible check in. Terrible food, had to use a pair of pliers to start the hot tub. Room smelled like BO. Do not recommend

2

Jennifer

27 Feb 2024

·

Stayed 1 night

From check in it was a questionable experience. It took about 30 plus minutes for them to check me into my room (I was not an early arrival). There were 3 employees at the front desk but they seemed preoccupied and my check in was not priority. The room was okay besides the sink being sloooooow to drain and having to hold down the toilet handle FOREVER in order for it to flush. We paid for breakfast which required another visit to the front desk in the AM to get the vouchers. At which time they informed me that I was never checked in and were completely uninformed that I had just stayed there overnight. This was quite alarming as I wondered if they could have rebooked my room and given my room key to another party since they hadn't assigned it to me at all. Needless to say, I think the staff need more training at the very least.

2

Brett

22 Apr 2023

·

Stayed 1 night

Front desk unattended at check in. Hard to find anyone for assistance with anything.

8

kelly

29 Jan 2023

·

Stayed 1 night

The only issue we had was in the morning when we went downstairs to get coffee. There was a man who came out after we’d been looking for someone (for a few minutes) and he said “the morning people were supposed to do that” but then he did start it. After waiting probably 15 minutes, I called back down the hallway to see if it was ready since he hadn’t come out and I had 2 kids with me who were losing patience, no answer for a few more minutes. Finally I walked back and he was sound asleep in the chair. I said hello and asked about the coffee and he didn’t say anything or even wake up. I got coffee and went back upstairs. It was just

4

Senora Kelsey

3 Jan 2023

·

Stayed 19,359 nights

This hotel is so short staffed that they could not check us in until after 5. There is no dining option within the hotel. Overall, the hotel needs a good cleaning and could use some more upkeep in the pool area.

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Location

Convenient off the freeway and next to a conference center, but some guests note an unkept surrounding area and occasional highway noise.

Related guest reviews

10

Nicole

8 Jun 2025

·

Stayed 1 night

Took my mom to the lantern festival atJohn Ball zoo for her 82nd birthday and stayed at that hotel. The surrounding area was definitely unkept, and it reeked of cigarette smoke outside and inside. The room was clean, but my shower was dirty. The front desk lady was overwhelmed with people trying to check in, but very friendly and tried to be accommodating. I reserved two rooms and instead of putting us in an adjoining room, hotels.com listed the second room under someone else’s name and we were unable to get adjoining rooms. So my mom was on the third floor and I was up on the fourth floor.

8

Renee

20 May 2025

·

Stayed 1 night

The hotel waa nice and the staff was great. The area wasn’t the greatest, but it was super convenient for where we needed to be.

8

Faith

17 Jul 2024

·

Stayed 1 night

Conveniently right off of the freeway!

10

Dan

30 Apr 2024

·

Stayed 1 night

Perfect for what I needed. Convenient to conference center next door

10

Alicia

8 Sept 2023

·

Stayed 1 night

The king bed we had was amazing!! Super comfortable! We would stay again. Convenient location. I like the mobile check out option.

8

bruce

3 Mar 2023

·

Stayed 1 night

Too loud highway noise

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Dining

Breakfast is inconsistent and often not included; many report limited options, low quality, long waits, or closures, though a few guests enjoyed it. On-site restaurant/bar availability is unreliable.

Related guest reviews

8

THERESE

21 May 2025

·

Stayed 1 night

I will say hotel is very clean,.very clean and updated room was nice. Hotel check in staff was nice. Morning came, went to have coffee, all the had was decaf and a few creamers. Coffee lids did not fit the cups. I would rate the breakfast/availability very poor. Very little to no food and syrup had nothing in it even first thing in the morning. Breakfast/coffee is definitely not a priority for the hotel. There was no one attending the front to check anyone out.

4

Natalie

26 Dec 2024

·

Stayed 1 night

Breakfast was not replenished. Coffee cups had no lids. Elevator was dirty as were the stairwells. Rooms were ok but not the cleanest.

6

Andrew

19 Oct 2024

·

Stayed 2 nights

Breakfast was supposed to be included had to get vouchers and all hot food was cold and hot water was cold waiter brought more hot water and it was only barely warm

8

Kathryn

27 Aug 2024

·

Stayed 1 night

Too bad no free breakfast anymore

4

JANE

10 Jul 2024

·

Stayed 2 nights

Breakfast NOT included, many restrictions asked. Not a good value.

4

Benjamin

22 Apr 2024

·

Stayed 1 night

The pool & play area was a blast! The kids absolutely loved the huge area & definitely tired them out. The unique fish tank helped keep the kiddos entertained while chhwcking in. The hot tub is a nice place to relax for the parents to unwind or begin the day. Unfortunately breakfast was not at par for being a dine in order off the menu. Its still taste like a buffet cuisine and shouldnt be an xtra cost added or sur charged. My price of the room was much more than given before my reservation & will be calling about that in the morning.

10

Michael

15 Mar 2024

·

Stayed 2 nights

Staff was very friendly and breakfast was phenomenal

6

Adolfo

19 Jun 2023

·

Stayed 1 night

It was average. Couldn’t find the TV remote. Went to front desk. No one there. We’re disappointed with breakfast. They were very busy and it seemed like there was just one person to take care of the dining area. We left and went to McDonald’s, where they even brought our breakfast to our table. Other than that , it’s a nice place to stay. And it’s convenient.

6

Jessica

1 Jun 2023

·

Stayed 1 night

There was no breakfast or coffee available in the morning. Apparently the person in charge of breakfast decided not to show up. On a positive note, Josh at the front desk was very friendly and helpful.

4

Lyn

30 Jan 2023

·

Stayed 2 nights

The property advertises an onsite restaurant and also prohibits bringing in any food. Yet the restaurant was closed the during our entire visit. It's obvious the property cannot keep staff because we could not get towels for the swimming pool and many times the front desk was vacant because the poor manager was trying to help guests who experienced shortages in amenities. I would not recommend booking this property.

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Month	Average price
January	US$86
February	US$91
March	US$98
April	US$112
May	US$115
June	US$104
July	US$108
August	US$98
September	US$110
October	US$96
November	US$90
December	US$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $117	17 $91	18 $229	19 $229
20 $91	21 $91	22 $91	23 $91	24 $94	25 $134	26 $138
27 $94	28 $94	29 $92	30 $93

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $115	3 $120
4 $94	5 $98	6 $98	7 $99	8 $124	9 $153	10 $147
11 $93	12 $97	13 $98	14 $98	15 $87	16 $98	17 $98
18 $79	19 $83	20 $83	21 $83	22 $87	23 $117	24 $117
25 $87	26 $83	27 $83	28 $83	29 $87	30 $98	31 $91

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Premium Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room

Suite, 1 Bedroom

Standard Room, 2 Queen Beds

Premium Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Premium Room, 1 King Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Grand Rapids - South by IHG

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Prices for upcoming dates