Name: Amway Grand Plaza, Curio Collection by Hilton
Address: 187 Monroe Ave Nw, Downtown Grand Rapids, Grand Rapids, Michigan, United States of America, Grand Rapids, Kent County, US
Price range: US$241–US$1,350 per night
Rating: 8.6

What guests think

Amway Grand Plaza, Curio Collection by Hilton blends historic character with river views and a walkable downtown location, plus skywalk access, welcoming staff, and on‑site dining and shops that make it convenient for events at DeVos and Van Andel.

Rooms range from modern tower spaces to older, smaller quarters; several guests note dated decor, tight bathrooms, thin walls, and occasional maintenance issues. While many found rooms very clean and service friendly, recurring reports mention housekeeping misses and check‑in delays with rooms not ready. Amenities include a pool, spa, and multiple restaurants, though the pool can be crowded or closed, dining hours and room service can be limited, and parking or valet is considered expensive. Expect a grand, convenient base downtown with variable room experience and occasional service bottlenecks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large property with shops, multiple restaurants and bars, spa, pool, and skywalk access to DeVos/Van Andel. Common complaints include a crowded or occasionally closed pool/hot tub, extra fees for activities, expensive parking/valet, and sporadic elevator or valet delays.

Related guest reviews

6

Jennifer

14 Jul 2025

·

Stayed 1 night

Property is beautiful with tons of extra amenities however for the price we paid for the room, we were disappointed that the rooftop pickleball and bowling alley were both an extra fee. We declined playing for that reason and find it pointless to stay in a hotel for this kind of money that charges extra for non food amenities.

10

Megan

3 Dec 2024

·

Stayed 1 night

We were bummed bc we mostly booked this property for the hot tub which ended up being out of service.

10

Elaina

30 Dec 2024

·

Stayed 1 night

Everything was enjoyable about the stay with the exception of an over crowded pool and hot tub limiting use of those amenities. Also the queen beds were very uncomfortable resulting in poor sleep quality for all in our group.

10

Kelly

4 Oct 2024

·

Stayed 1 night

Location was perfect! Walk to restaurants downtown, river walk etc. hotel was beautiful, great amenities. Parking was my least favorite. It was expensive to park there, $41 in garage $45 valet but it wouldn’t stop me from staying there again bc the upside made up for it

10

Brenda

4 Oct 2025

·

Stayed 2 nights

Great central location in downtown area. We had some minor issues that were resolved quickly. Staff was very responsive and friendly. Room decor was average but the river view was fantastic. Lots of shops in the building so you can purchase anything you might need without having to go outside.

6

Krista

25 Jun 2025

·

Stayed 1 night

Very nice hotel. Clean and staff is friendly. However not very organized. Long line up for valet parking. Waited at least 20 minutes. Room was not ready 2 hours past check in time. Had to wait an additional hour. Very loud area where hotel is located. Rooms are cute but small, very thin walls…. Could hear everything. Nice hotel and served its purpose.

6

Brandon

14 Oct 2024

·

Stayed 1 night

Paid a lot of money to stay there and had to pay for parking on top of it. Also only had one working elevator, which we then had to go up 10 flights of stairs because we could never get on one. Also had to take those 10 flights down with all of our luggage, or we would’ve waited an hour for an elevator.

8

Robert

13 Jul 2025

·

Stayed 1 night

Parking is remarkably inconvenient unless you pay an extra $45 +/- for valet service that isn’t included in the “total cost” shown by Travelocity. All the staff we encountered were very pleasant and well trained, and the room was clean. There was a beautiful view of the river and the city to the West by Northwest. The pre-paid breakfast was definitely unremarkable at best, probably more sub par by local standards, and not worth the cost. But.., there really isn’t much available close by, unless you retrieve your car and drive somewhere.

10

Devon

17 Aug 2025

·

Stayed 1 night

Easy access to arena for shows. Has it's own entrance to the arena by sky walk

10

Katie

17 Aug 2025

·

Stayed 2 nights

Plenty of food options within the hotel and nearby. Walking distance to many activities. Hotel staff is very friendly and helpful. Had a great massage at hotel spa. Will stay here again.

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Cleanliness

Many guests found rooms and public areas very clean, but recurring reports cite housekeeping misses such as hair or stains, dust, and mold in some bathrooms.

Related guest reviews

10

Anna

1 Sept 2025

·

Stayed 1 night

Such a great experience. Staff was friendly and everything was so clean!

6

Jessica

10 Mar 2025

·

Stayed 1 night

I stayed at this hotel previously (10 months ago), so I thought I knew what to expect. This stay however disappointed me. There was many, many strands of hair in our restroom upon check-in. Hair present on the vanity/sink area, stuck to the shower curtain, shower walls, and on the bottom of the tub. Unsure if it wasn't thoroughly cleaned after the last customer or if the housekeeper wasn't wearing a hair net. Either way, it was absolutely gross! I will try another downtown hotel for my next stay.

8

Scott

29 Jun 2025

·

Stayed 2 nights

It is a beautiful hotel and it is old. But room wasn’t cleaned very well. There was dried blood on pillow case and sheets. Toilet and shower are in a separate area from the sink, so when you use the bathroom you have to go to another room to wash your hands. No door on the room with the sink/ counter/ mirror to give you privacy while getting ready. A lot of homeless people outside the hotel. Lots yelling and screaming Grand Rapids was dirty drug addicts running in traffic and getting in your face while your trying to cross the street.

6

Danielle

10 Apr 2025

·

Stayed 1 night

Our bed sheets were stained. The bathroom had a dark liquid splattered on the back of the door, walls and light switch. They did comp our parking for this issue. Still disappointed as I perceived this to be a high end hotel.

10

Marty

13 Aug 2025

·

Stayed 1 night

Property was as good as expected. No issues, Super clean.

6

David

17 Feb 2025

·

Stayed 1 night

This has always been my goto for stays in Grand Rapids, never been disappointed in the past, but this time cleanliness of the room was a disappointment. Dust all around the edges of the room and around the base of the bed. The elevators looked as if they had not been wiped down or cleaned in quite some time. For the cost of my stay, I expected better. Will think twice about staying here next time I’m in Grand Rapids.

4

Abby

9 Nov 2025

·

Stayed 1 night

Bed had hair in it and stains on sheets. Dusty

6

Cynthia

30 Sept 2023

·

Stayed 2 nights

Unfortunately the cleaning service was problematic. There was a significant amount of mold in the bathroom shower. I called and asked for my room to be cleaned—the policy now is every 5 days—they cleaned and the mold was still there. I am severely allergic to black mold and I now have a sinus infection. A simple thing like bleach kills mold. There should be better housekeeping .

6

Alicia

17 May 2025

·

Stayed 1 night

I did not like that our hotel room was dirty with black mold in the bathroom tile. Carpet dirty. Walls cracking, patches & bubbling. Closet not having a door and there was no microwave. Could hear people talking normally in the room next door.

6

Lacy

15 Feb 2025

·

Stayed 1 night

The bathtub drain was broken and unclean. When I tried to take a bath dirty material came back up into the tub. Also found numerous hairs not belonging to my husband or myself upon entering shower. The next morning for checkout (at 11) our door was knocked on no less than 3x by housekeeping making me feel rushed. It was rude. We were checked out by 1030. I’ve stayed here before but was not impressed this time.

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Rooms

Rooms vary widely between the modern tower and the historic side: many enjoy great river/city views, while others report small layouts, very tight bathrooms, dated decor, and occasional temperature or maintenance quirks. Noise through walls and doors is a common issue.

Related guest reviews

8

REBECCA

27 Sept 2025

·

Stayed 1 night

Room was beautiful. Would have liked a mini fridge leftovers. Service was impeccable. The temperature in the room was our only problem. We had difficulty regulating it.

10

Shayna

28 May 2025

·

Stayed 2 nights

Super comfy bed and sheets! Beautiful decor. Room was pretty small and bathroom was uncomfortably tiny and difficult to get ready in. No counter space for toiletries and makeup. Overall we had a nice stay, but it wasn’t worth how much I paid for the room.

10

Tracy

7 Jun 2025

·

Stayed 1 night

Love the Amway! Our room was located on the older side. And while it was clean it is just outdated.

2

DayCase

31 Mar 2025

·

Stayed 2 nights

Walls were paper thin. We could hear noises from all the rooms around us deep into the early morning. We left at 2:00 AM because of the unacceptable noise.

8

katelyn

28 Apr 2023

·

Stayed 1 night

It’s nice and a great part of time but the rooms and in particular the bathrooms are incredibly small

10

Kimberly

13 Nov 2025

·

Stayed 1 night

The staff was really sweet. The rooms have amazing views and the bed is super cozy. Great walkable location.

10

Jessica

26 Jan 2025

·

Stayed 1 night

Upgraded to a river view room. Well worth it!

8

Jill

14 Jun 2025

·

Stayed 1 night

Nice stay Our rooms bathroom was way too little. The water closet was too industrial Noisy between walls . We could hear our neighbors talking VERY clear! Chair stained, entry doors so tiny. Very interesting. Great location!!

4

Aaron

30 Jun 2025

·

Stayed 1 night

This is a nice hotel. Our room has a big beautiful window with a view of nothing but hvac equipment. This should be the very last room that they rent out.

6

Douglas

10 Feb 2025

·

Stayed 1 night

Old and very basic for such a nice property. Room heating very uneven.

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Service

Staff are frequently described as friendly and helpful, and issues are often addressed. However, many guests report long lines and delayed or chaotic check‑in with rooms not ready, plus occasional billing missteps and inconsistent communication.

Related guest reviews

10

riten

5 May 2025

·

Stayed 1 night

Amazing. Friendly staff, clean rooms, lobby, and service is top-notch white glove service. Will recommend to friends and families!

2

Julia

17 May 2025

·

Stayed 1 night

Rooms were not ready at time of check in and this appeared to be a problem for multiple hotel guests. Once your room was ready, you had to wait in a very long line for a second time to pick up your room key.

6

Angelica

20 Jun 2025

·

Stayed 1 night

Checking in was a nightmare, the lady that tried checking us in confused me for “Emiliano Rodriguez” and said we had checked out even though gave her my license Twice. She did not introduce herself or make any eye contact with me or direct conversations with me, which I found very disrespectful. She triple charged me for the “accidental fee “ which out a hold on those funds for the weekend.she also never communicated to me that she was trying to fix this or find a solution but instead called someone else and they took over . Not only did they charge me 3 times for the accidental fee but then when I checked out they charged me twice for the room Which also put a hold on those funds …. Overall my first experience here was not what I expected for how much a paid for a one night stay. I did receive a $50 gift card from the last lady I spoke too which was very much appreciated but didn’t really do much with all my funds holding.

6

sierra

12 May 2025

·

Stayed 1 night

Would’ve been 5 stars if we didn’t have to wait 5 hours for our room AFTER check in time. Check in was at 4:00. They said they had no rooms even tho we booked 6 months in advance. Had us pay $350 for our room but wasn’t able to actually get the key until 9:30 at night. Worst customer service experience ever. But the hotel itself was very nice & super clean. Not sure if I would ever go back after that though unfortunately.

10

Brenda

4 Oct 2025

·

Stayed 2 nights

Great central location in downtown area. We had some minor issues that were resolved quickly. Staff was very responsive and friendly. Room decor was average but the river view was fantastic. Lots of shops in the building so you can purchase anything you might need without having to go outside.

2

Erik

16 May 2025

·

Stayed 1 night

Check in doesn't start until 4 pm. We got in the long line to check in to our room only to find out our room wasn't ready and we would get a text when it's ready. We were staying because we had a concert my wife and a few women had to get ready in their public bathroom instead of their rooms. We got a text hours later while we were at our concert. We walked back and had to stand in line again to check in. We only got to enjoy our room for a few hours. With no late check out offered. It happened during mother's Day weekend when I was trying to spoil my wife.

6

Devon

31 Jan 2025

·

Stayed 1 night

I used the app to request 1 out of like 15 rooms that were available early that morning. When we arrived at check in time at 4pm, the digital key in the app that we were going to use was supposed to be easy to access our elevator and room (no front desk necessary) didnt work. We had trouble finding rooms and someone to help. The Hilton app offered chat service for help, but response was not timely. After a half hour of trying to find the front desk and another 15 mins of waiting in line, they preceed to tell me the room is not ready. We pick a different room, easily find the elevators now and the digital key worked good, and so did room keys. Room was clean, ok view of the river, nice shower and bathroom, had some lotion bottles along with shampoo, conditioner, and hand bar soap. Only had washclothes and hand towels, no large bath towels. Bottom of sitting chair was broken that had small thin boards with nails sticking out, anyone could have gotten hurt. Nice size tv, bed was comfortable and clean but could have used a comforter on it, it only had two flat sheets. Ordered Wolf Gang Puck pizza and it was delicious! We loved how there is restaurants inside the hotel. The event we went to was at Van Andel, so we used the Skywalk from the hotel to walk all the way to the arena without having to go outside. I would rate the stay 4/5. They could have had more ways to be able to find your way around the hotel and made sure the rooms were maintained a little better.

10

Debra

7 Dec 2024

·

Stayed 1 night

The customer service of everyone associated with the hotel is excellent.

2

Joe

7 May 2023

·

Stayed 1 night

We arrived on time for check out waited in line over an hour to check into our room to be told our room wasn’t available they would call us IF it became available unless we wanted to except a room down grade. We had a 7p concert the reason for our stay by this time we were unable to eat dinner we had to rush to the arena. This was the absolute worst experience I have EVER had with a hotel I would never recommend this so called upscale hotel to anyone. Staff was very rude such as a take what we offer of leave attitude. But naturally bill my card.

2

Annalee

11 May 2025

·

Stayed 1 night

Got there at 4 and they told us no rooms were ready, we waited until almost 6 to get a room and they claimed all they could offer us was a $30 gift card. Absolutely ridiculous.

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Location

Central downtown location with skywalk access to DeVos Place and Van Andel, and easy walks to restaurants, bars, shops, and the riverwalk. Some guests noted street noise and encounters with people outside.

Related guest reviews

10

Brandon

9 Dec 2024

·

Stayed 1 night

Beautiful property. Excellent view of the city and River. Walking distance to Van Andel arena and Devos Center. Plenty of top tier restaurants within walking distance as well

10

Raquelle

21 Nov 2025

·

Stayed 2 nights

The hotel itself was so beautiful and charming and had such old Hollywood glamour to it, loved that! Plus so clean and close to the Devos, so convenient..

8

Scott

29 Jun 2025

·

Stayed 2 nights

It is a beautiful hotel and it is old. But room wasn’t cleaned very well. There was dried blood on pillow case and sheets. Toilet and shower are in a separate area from the sink, so when you use the bathroom you have to go to another room to wash your hands. No door on the room with the sink/ counter/ mirror to give you privacy while getting ready. A lot of homeless people outside the hotel. Lots yelling and screaming Grand Rapids was dirty drug addicts running in traffic and getting in your face while your trying to cross the street.

10

Kelly

4 Oct 2024

·

Stayed 1 night

Location was perfect! Walk to restaurants downtown, river walk etc. hotel was beautiful, great amenities. Parking was my least favorite. It was expensive to park there, $41 in garage $45 valet but it wouldn’t stop me from staying there again bc the upside made up for it

10

Brenda

4 Oct 2025

·

Stayed 2 nights

Great central location in downtown area. We had some minor issues that were resolved quickly. Staff was very responsive and friendly. Room decor was average but the river view was fantastic. Lots of shops in the building so you can purchase anything you might need without having to go outside.

10

Krista

20 Jun 2025

·

Stayed 2 nights

Wonderful hotel, always so clean, nice, and comfortable. Nice to be in walking distance from DeVos Place too.

10

Vanessa

17 Mar 2023

·

Stayed 1 night

Great property. Right downtown but easy to get there.

10

Karen

17 Oct 2025

·

Stayed 1 night

Great room, awesome view, great location with many restaurants within walking distance.

10

Carolyn

1 Oct 2023

·

Stayed 3 nights

I grew up not far away, so I knew that the Amway was the closest hotel for the conference happening at the DeVos. Of course, despite the Amway affiliation, it IS a Hilton, and it’s a very old building in the architecturally gorgeous downtown district. It was also FULL, due to ArtPrize. From the valet and bellman, to the ease of getting tables at the on-site restaurants, to the fabulous and knowledgable waitstaff at the restaurants… we always feel like being Hilton guests gives us a VIP pass and the Amway Hilton did not disappoint. We were able to spend a “business” trip with some friends in the same business, and do it very comfortably. The bathroom was the only “less than stellar” issue, and the front desk was quick to send someone the two times we called (on the first and third nights of our three-night stay). The service more than made up for the fact that old buildings have occasional issues.

10

Inez

6 Nov 2023

·

We stayed for Billy Strings at Van Andel Arena for Halloween and was pleasantly surprised we didn’t have to walk the 10 minutes several blocks away outside in the snow. The skywalk took us directly there. Great hotel.

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Dining

Multiple on‑site restaurants and bars earn praise (e.g., MDRD and Wolfgang Puck), with good variety nearby; however, several guests report limited hours (especially Sundays/late night) and little or no room service, and some found breakfast overpriced or average.

Related guest reviews

10

Brenda

10 May 2024

·

Stayed 1 night

No food service after 10p. After returning from a concert it would have been nice to go into one of the many open bars and have an appetizer. Instead we had to order door dash pizza.

4

Martha

30 Sept 2024

·

Stayed 1 night

No room service for such an expensive hotel??? Could have stayed at a cheaper hotel and had more services. everything closed up at 11:00 on a saturday??

10

Michele

26 Sept 2025

·

Stayed 1 night

Perfect central location for walking around the ArtPrize venues. Hotel has a lot of character and fun shops. Amazing views from our tower room. Had a great dinner at the Kitchen.

10

Ericka

31 Dec 2024

·

Stayed 2 nights

We loved the location of the hotel in the heart of GR. Lots of great restaurants nearby, including in the hotel. Had an adventurous and delightful experience at MDRD. Wonderful views of the river.

10

Andrea

3 Jan 2025

·

Stayed 1 night

Beautiful lobby, excellent restaurant and bar experience

4

Reianna

19 May 2024

·

Stayed 3 nights

Room service only available from one restaurant and ends at 10 PM. This is a 4 star hotel it should be available 24 hours. Very small bathroom with a public toilet. Small room not worth the price. Not pleased with the stay definitely not 4 stars! Will not stay there again. Only good thing was the staff.

8

Robert

13 Jul 2025

·

Stayed 1 night

Parking is remarkably inconvenient unless you pay an extra $45 +/- for valet service that isn’t included in the “total cost” shown by Travelocity. All the staff we encountered were very pleasant and well trained, and the room was clean. There was a beautiful view of the river and the city to the West by Northwest. The pre-paid breakfast was definitely unremarkable at best, probably more sub par by local standards, and not worth the cost. But.., there really isn’t much available close by, unless you retrieve your car and drive somewhere.

6

Lydia

4 Aug 2025

·

Stayed 1 night

Not worth the price of the room. Nothing was open inside the hotel because it was Sunday. Then extra $41 for parking. Next time will just stay at the holiday inn.

8

Dan

17 Aug 2025

·

Stayed 1 night

The property was clean, the staff was very attentive and helpful. There was plenty of dinning around the area but not in the hotel. For breakfast we ate at the hotel restaurant called the Kitchen, had an overpriced serving of underwhelming french toast. The room was nice and clean, the bathroom was cramped with minimal space. The parking was not included and cost an additional 40 sum dollars a night. Total score I would say 3.5 out of 5 stars. Really nothing special, but If needed I would stay again

10

Amanda

16 Jun 2025

·

Stayed 2 nights

Gorgeous hotel and location is ideal. Restaurants on site were fantastic. Highly recommend.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$250
February	US$254
March	US$242
April	US$283
May	US$302
June	US$363
July	US$403
August	US$263
September	US$322
October	US$322
November	US$216
December	US$262

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $449	16 $294	17 $289	18	19 $419
20 $244	21 $256	22 $459	23 $1,350	24 $440	25 $366	26 $244
27 $244	28	29 $448	30 $405

Su	Mo	Tu	We	Th	Fr	Sa
				1 $280	2 $349	3 $406
4 $241	5 $254	6	7 $241	8	9 $293	10 $270
11 $241	12 $241	13	14 $242	15	16 $244	17 $442
18 $244	19 $241	20 $244	21	22	23 $242	24 $242
25 $242	26 $340	27	28 $244	29 $242	30 $242	31 $244

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Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed

Junior Suite, 1 King Bed

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 1 King Bed, River View

Luxury Suite, 1 King Bed (Plaza)

Room, 2 Queen Beds

Superior Suite, 2 Queen Beds

Luxury Suite, 1 King Bed with Sofa Bed, Tower

Room, 2 Queen Beds, River View

Room, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Amway Grand Plaza, Curio Collection by Hilton

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