Name: Hampton Inn Grand Rapids-North
Address: 500 Center Dr NW, Alpine Center, Walker, Grand Rapids, Michigan, United States of America, Grand Rapids, Kent County, US
Price range: US$116–US$249 per night
Rating: 8.38

What guests think

Across recent reviews, Hampton Inn Grand Rapids-North earns praise for friendly, helpful staff and a convenient location near highways, shopping, and restaurants, while some guests report periodic front desk delays, mistaken room assignments, and noise from adjoining areas.

The pool is frequently closed or too cold, while the fitness room gets strong marks; parking is usually easy but can be limited when large vehicles take multiple spaces. Breakfast quality and restocking are inconsistent, ranging from excellent to sparse or cold, though coffee is often noted positively. Cleanliness feedback ranges from very clean rooms to reports of odors, missed cleaning, or bathroom grime, and renovations are ongoing. Overall, expect a convenient, mid-range stay that feels best when amenities like the pool and breakfast meet your needs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews note the pool was closed or uncomfortably cold, while the fitness room receives strong praise. Parking is generally convenient, though occasional large vehicles limit spaces, and ongoing renovations are mentioned.

Related guest reviews

6

michael

22 Jan 2024

·

Stayed 2 nights

Just another hotel Needs a very thorough cleaning top to bottom Pool cold and bugs in the pool area

10

Amanda

23 Mar 2024

·

Stayed 1 night

The gym was amazing

8

Jane

1 Jun 2025

·

Stayed 1 night

While our room had a view of a concrete wall (no joke!), we had to switch rooms because we didn’t have the pullout sofa we reserved and the pool was not in service (should Hilton not lower the price for a subpar room/service or give us credit toward a future stay? Remember when companies worked hard to keep customers happy?), we had a good nights sleep.

10

Janet

17 Feb 2024

·

Stayed 2 nights

Parking was a problem because a couple of large trucks were allowed to park horizontally, taking up close to 20 spaces. Was forced to park at the hotel next to the Hampton Inn. I was told this occurrence was unusual, but I was not offered an apology. Otherwise, my stay was great.

8

tim

9 Jan 2024

·

Stayed 1 night

Was pricey considering it was under construction in certain areas

6

Becky

3 Mar 2025

·

Stayed 1 night

Convenient location and nice staff but that was the extent of the good experience. We booked a room with a sofa bed for our eldest child but didn’t have one so ended up sleeping 3 to a bed (would have complained and moved but had already unpacked the babies things before we realised). Room was right next to elevators so children were disturbed all night because of the beeping noises. Then we went to the pool in the morning (one of the main reasons we booked this hotel) and it was freezing cold so couldn’t be used, was told we could use sister hotel so got kids all packed up in swimwear then the sister hotel pool was closed!

10

Mike

25 Feb 2024

·

Stayed 1 night

The only complaint here was that the parking for the property was full. The back side of the building has parking as well. Although the front desk attendant was notified several times based on her own admission that 2 fill size pick up trucks with trailers were taking up 13 parking spaces close to the entrance nothing was done. It was 23 degrees out that night when we arrived at midnight. After a very brisk walk all the way around the building we did find the hotel to be very nice.

10

James

18 Apr 2024

·

Stayed 2 nights

Fitness area was exceptional!!

8

Kathy

3 May 2025

·

Stayed 1 night

Didn't know the pool wasn't available until I checked in. Wanted to swim. Usually a property is cheaper with no pool so it's seems like we were overcharged. Also, the shower gel pump container in shower was empty.

4

Lorrie Ann

10 Jun 2025

·

Stayed 1 night

i was very disappointed we always stay at Hampton Inns . I asked before i booked if there was a pool the answer was yes until we arrived no pool access.???? Very disappointed The hotel itself was not very clean not what we are used to in a Hampton inn. Please email me so I know you received my concerns.

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Cleanliness

Many guests found rooms and common areas very clean, but several reported odors, missed cleaning, or bathroom grime.

Related guest reviews

10

Torrence

4 Aug 2025

·

Stayed 1 night

Came for a quick weekend trip, never been to GR. Immediately after checking in, checked out of hotel due uncleanliness and unsanitary conditions. The soap was already used, ceilings on table, microwave was dirty, the bed had yellow stains on it.

10

Maureen

29 Aug 2025

·

Stayed 1 night

We had a one-night stay at this property. The hotel was very clean, and the staff were nice. Plenty of parking, right outside the main entrance. Breakfast was not as good as other Hampton Inns I have stayed in, but that was a minor detail. Coffee was delicious! The area this hotel was located in seemed very nice, with a lot of shopping and restaurants close by. Would not hesitate to stay again.

10

Robert

18 Aug 2025

·

Stayed 1 night

Just a one night stay in GR. Our son moved to another part of town so this was our first time at this Hampton Inn. The front desk staff was courteous and thorough at check in. We had a small problem when we got the single king bed room reserved by our other son instead of the 2 double bed room we needed. The lady at the desk took care of it right away and with ease, no problems! Room and bath were clean. Didn't get to the pool but it was open. Breakfast was top notch. Hot and cold items. Plenty of tables for a crowded Sunday morning. Will DEFINATELY come back the next time in GR!

4

Laura

3 Nov 2024

·

Stayed 2 nights

The room had a terrible smell. We kept the window open for fresh air despite it being cold outside, which did not help with the bad odor. The bathroom floors were disgusting, when we picked up a towel that had been used and on the floor it was black, the floors clearly have not been mopped regularly.

10

Jacqueline

21 Jan 2024

·

Stayed 1 night

We were only there from about 10:30 PM- 7:00 AM but was one of the cleanest hotels we have ever stayed in. Smelled fresh and not musty. We travel to GR a lot of sports and we WILL be staying here again. Great breakfast as well!

10

Gary

4 Nov 2024

·

Stayed 2 nights

Room was very clean and well maintained. Staff were very helpful and friendly. Breakfast was okay, but just average compared to other hotels.

6

Jacqueline

3 Feb 2024

·

Stayed 1 night

Staff was great and room was good. The only thing was the toilet has at least 3 inches of grime that was black in the toilet rim was gross.

2

James

24 Jun 2025

·

Stayed 1 night

Stayed on 19th of June! My room was dirty. Was awaken at 8am of someone trying to get into my room. Yelled that I was in there. They came back 10 minutes later, asked that I had to go to the front desk. Got dressed, went to front desk. Apparently I wasnt supposed to be in that room that THEY put me in. Went back to room and decided to leave since I was up, realized I dont even have a shower curtain, so no shower for me. What a ShitShow!! Avoid this place like the plague!

10

Reenie

7 Feb 2024

·

Stayed 1 night

Very clean

4

Amanda

16 Feb 2025

·

Stayed 2 nights

Was less than thrilled with the room. It didn’t appear the bathroom was cleaned before we got our room keys and we found that out the next morning when I hopped in the shower and saw long black hair in the shower on the shower curtain, shower wall and bathroom sink. A layer of dust was visible on the shelves where they placed the folded towels. Our room was on the first floor, and you could hear everyone’s doors on the second floor and all around closing. It sounded like constant loud slamming doors. I think it’s that their doors don’t close easily so people have to put force into them. The heating and cooling unit in the room made a constant clicking noise which was disruptive to sleep. Also, the pool was closed for maintenance, but there was/is nothing on their website that says the indoor pool was closed for maintenance and that was a large reason we booked a room here. I got a couple texts from the front desk, checking in on our stay and I messaged them about the issues we experienced while we were there and even sent photos of the nasty hair around the bathroom and nobody responded. Completely unacknowledged us. I would not return to this hotel and I’m disappointed I wasted my money on a less than enjoyable stay

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Rooms

Rooms are modern, spacious, and generally comfortable, but some guests mention hard or sagging beds, limited TV options, and noise from doors, elevators, or neighboring rooms; a few reported unappealing views.

Related guest reviews

10

Sherre

23 Feb 2024

·

Stayed 1 night

Fabulous customer service and very clean and newly remodeled rooms. Highly recommend!!

4

Jim

4 May 2025

·

Stayed 1 night

Staff seemed put out during check-in. Hotel was loud. You could hear everything outside the room. The bed was hard and uncomfortable. Breakfast was lackluster; out of coffee, orange juice and egg option the majority of the time offered. Took away the waffle maker at 9:15, leaving little to choose from. You had the choice of a green or red apple for fruit option, one of each total. Understand the hotel was busy, but the service and what what’s advertised/options were subpar and lacking.

8

Jean

31 Oct 2023

·

Stayed 2 nights

No cable tv and no closed captioning on TV. Hot water in shower goes to icy in seconds then to scalding. Bed was comfy and pillows were good. Still dont know why the accessible rooms are the furthest away from the elevators. That's not convenient

8

Jane

1 Jun 2025

·

Stayed 1 night

While our room had a view of a concrete wall (no joke!), we had to switch rooms because we didn’t have the pullout sofa we reserved and the pool was not in service (should Hilton not lower the price for a subpar room/service or give us credit toward a future stay? Remember when companies worked hard to keep customers happy?), we had a good nights sleep.

10

Phil

27 Feb 2023

·

Stayed 1 night

We could see that many things have been updated. It looked really nice! Everything was clean and in good shape except the king bed was very hard and uncomfortable. I thought it was just me but my husband said the same. But otherwise we liked our stay very much.

10

PHILIP

17 Feb 2024

·

Stayed 1 night

The rooms and facilities were up to date and in excellent condition.

6

Esther

21 Oct 2024

·

Stayed 2 nights

I would have given 5 stars but the room, tho it was very clean it had a terrible smell of mildew and the tv had no guide so you never knew what you were watching or could be watching. My sister and I planned a weekend of snacks and scary movies. It ended up snacks and channel surfing.

10

AMANDA

9 Nov 2024

·

Stayed 1 night

Fastest check in I’ve ever experienced. Room was huge and very clean. Staff were kind and helpful.

6

Becky

3 Mar 2025

·

Stayed 1 night

Convenient location and nice staff but that was the extent of the good experience. We booked a room with a sofa bed for our eldest child but didn’t have one so ended up sleeping 3 to a bed (would have complained and moved but had already unpacked the babies things before we realised). Room was right next to elevators so children were disturbed all night because of the beeping noises. Then we went to the pool in the morning (one of the main reasons we booked this hotel) and it was freezing cold so couldn’t be used, was told we could use sister hotel so got kids all packed up in swimwear then the sister hotel pool was closed!

4

Jeremy

8 Dec 2024

·

Stayed 2 nights

The girls at desk were great but the hotel is outdated and our king "suite" was nothing more than an open room with an uncomfortable sitting area. You cannot see the TV from the bed nor is it a smart TV. The room we were checked into the first night, smelled like stinky feet and didnt feel like it had been thoroughly cleaned. The front desk was able to switch us into a different room on night two, without hassle, which was nice of them. My husband and I come to the area (from out of town), once a year, for Christmas shopping. Its our one wknd away per year, without our kiddos and we look forward to the hotel stay. We wont stay here again in the future.

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Service

Staff are frequently described as friendly, accommodating, and proactive, with standout help during issues. Still, multiple guests experienced understaffing or absence at the desk, slow or mistaken check-ins, and poor follow-up to complaints.

Related guest reviews

10

Robert

18 Aug 2025

·

Stayed 1 night

Just a one night stay in GR. Our son moved to another part of town so this was our first time at this Hampton Inn. The front desk staff was courteous and thorough at check in. We had a small problem when we got the single king bed room reserved by our other son instead of the 2 double bed room we needed. The lady at the desk took care of it right away and with ease, no problems! Room and bath were clean. Didn't get to the pool but it was open. Breakfast was top notch. Hot and cold items. Plenty of tables for a crowded Sunday morning. Will DEFINATELY come back the next time in GR!

6

Angela

23 Nov 2025

·

Stayed 1 night

No one at the desk

10

Amul

11 Jan 2025

·

Stayed 1 night

Check in was great. Tanisha was phenomenal and provided us with the best service ever during our check in process. Will definitely return.

10

denise

21 Jul 2024

·

Stayed 1 night

Though there was a challenge with a tech outage, check-in, room assignments, & having personnel open our door so we could drop our luggage was handled smartly & professionally. We left for a visit, and when we returned we were given our own card keys; the app room key function did not work. Special recognition to CEE CEE at the front desk. She was attentive, informative, & hospitable. Made us feel like we were staying with a friend rather than being customers. Lovely breakfast, too. Would stay at this property again & recommend.

4

Carol

9 Nov 2025

·

Stayed 1 night

There was no one at the front desk to check me in.

2

Jessica

28 Feb 2024

·

Stayed 1 night

I will never support this company ever again. Planned a fun girl's trip and as soon as we walked into our room we were hit with a strong Marjuana smell. So bad that one of us were having breathing issues. Requested room change and was denied. Requested to rent another room and was denied. Staff did not accommodate at all and were incredibly rude. Had to move to hotel across the street 2 hours into our stay and they refused to refund, lied saying Expedia has to refund because it's third party. My sister called again to request a refund and they were disrespectful and hung up on her. Shame on you.

10

Anthony

25 Sept 2024

·

Stayed 1 night

Wonderful staff. Offered to shuttle us to Van Andel arena for a concert. It was so convenient and the driver (who worked for the hotel) was very nice and accommodating; dropped us off and picked us up right in front of the venue. Very responsive to our needs. Would definitely recommend especially if there is a big event in downtown Grand Rapids (we went during Art Prize), when the downtown hotels are booked up and high priced.

2

Heather

12 Mar 2023

·

Stayed 1 night

The poor employee was here alone doing everything by herself

4

Candace

9 Dec 2024

·

Stayed 3 nights

They gave me keys to an occupied room, and I had to go and look for housekeeping.

4

Amanda

16 Feb 2025

·

Stayed 2 nights

Was less than thrilled with the room. It didn’t appear the bathroom was cleaned before we got our room keys and we found that out the next morning when I hopped in the shower and saw long black hair in the shower on the shower curtain, shower wall and bathroom sink. A layer of dust was visible on the shelves where they placed the folded towels. Our room was on the first floor, and you could hear everyone’s doors on the second floor and all around closing. It sounded like constant loud slamming doors. I think it’s that their doors don’t close easily so people have to put force into them. The heating and cooling unit in the room made a constant clicking noise which was disruptive to sleep. Also, the pool was closed for maintenance, but there was/is nothing on their website that says the indoor pool was closed for maintenance and that was a large reason we booked a room here. I got a couple texts from the front desk, checking in on our stay and I messaged them about the issues we experienced while we were there and even sent photos of the nasty hair around the bathroom and nobody responded. Completely unacknowledged us. I would not return to this hotel and I’m disappointed I wasted my money on a less than enjoyable stay

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Location

Convenient for drivers with quick access to I-96 and close to downtown, shopping, and restaurants. Several guests described the area as safe.

Related guest reviews

10

Jennifer

21 Jan 2024

·

Stayed 2 nights

Very friendly staff, clean rooms and great location. It was close to Hobby Lobby, shoe stores and restaurants. The drive to Van Andel was about 10 minutes.

10

Kristin

18 May 2024

·

Stayed 1 night

It was easy to get to and friendly service

10

Maureen

29 Aug 2025

·

Stayed 1 night

We had a one-night stay at this property. The hotel was very clean, and the staff were nice. Plenty of parking, right outside the main entrance. Breakfast was not as good as other Hampton Inns I have stayed in, but that was a minor detail. Coffee was delicious! The area this hotel was located in seemed very nice, with a lot of shopping and restaurants close by. Would not hesitate to stay again.

10

Michelle

17 Feb 2024

·

Stayed 1 night

Clean facility with friendly staff. Very convenient location with great shopping and dining options.

10

Julie

27 Aug 2023

·

Stayed 2 nights

Easy access to I-96, close to museum district.

10

John

13 Mar 2025

·

Stayed 2 nights

The property was clean and continently located.

10

Josh

12 Mar 2024

·

Stayed 1 night

Friendly staff. Close to downtown at a good price. Very nice rooms. A+

8

Karen

6 Aug 2024

·

Stayed 1 night

Located in a large business area and close to highway for quick stop while traveling. No issues and comfortable.

10

Cuddy

25 Mar 2024

·

Stayed 2 nights

I had a great stay here the hotel property was very well taken care of, no trash in parking areas, the rooms were big and well kept. The staff was extremely hospitable Tammy and accommodating. The property is seated in an excellent area for eating, shopping, and attractions. Most of which are in walking distance depending on the weather.

10

margaret

21 Aug 2024

·

Stayed 1 night

Location, safe, Quiet, Modern!!

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Dining

Breakfast feedback is mixed: some call it excellent with good variety, while others report cold or limited items and slow restocking; pre-made omelets draw criticism, though coffee is often praised.

Related guest reviews

10

Sally

24 Dec 2023

·

Stayed 2 nights

Wow! What a beautiful place! Great room, awesome breakfast selection until 10am, friendly staff. Definitely the place I'll be staying when visiting Grand Rapids next.

4

Jim

4 May 2025

·

Stayed 1 night

Staff seemed put out during check-in. Hotel was loud. You could hear everything outside the room. The bed was hard and uncomfortable. Breakfast was lackluster; out of coffee, orange juice and egg option the majority of the time offered. Took away the waffle maker at 9:15, leaving little to choose from. You had the choice of a green or red apple for fruit option, one of each total. Understand the hotel was busy, but the service and what what’s advertised/options were subpar and lacking.

10

Robert

18 Aug 2025

·

Stayed 1 night

Just a one night stay in GR. Our son moved to another part of town so this was our first time at this Hampton Inn. The front desk staff was courteous and thorough at check in. We had a small problem when we got the single king bed room reserved by our other son instead of the 2 double bed room we needed. The lady at the desk took care of it right away and with ease, no problems! Room and bath were clean. Didn't get to the pool but it was open. Breakfast was top notch. Hot and cold items. Plenty of tables for a crowded Sunday morning. Will DEFINATELY come back the next time in GR!

10

Amy

1 Jan 2024

·

Stayed 1 night

The staff at check in were extremely friendly and the breakfast attendant was very sweet and did a great job restocking items quickly. Overall a great overnight stay!

8

Deb

17 Dec 2022

·

Stayed 1 night

Worth every penny I paid. Great staff, great breakfast.

6

daniel

10 Dec 2022

·

Stayed 1 night

This property is in need of serious upgrades! The large table near the breakfast area has all the chairs with NO CUSHION IN THE SEAT PAN, VERY UNCOMFORTABLE. The quality of the breakfast was very poor; you simply cannot do omelettes unless they are made to order as people order. All the outer portion of the " omelettes " were all brown ( they should be egg yellow color!)and dry, virtually tasteless. Scrambled eggs are the way to go, they stay warm in those big silver rounded trays as does bacon/ sausage which was not available (?). People don\'t expect a gourmet breakfast, but eggs/ bacon/ sausage/ toast/ juice/ coffee combo is usually mistake proof. Breakfast is important because on most of my business trips there isn\'t time for lunch, so a good simple breakfast is a game changer the next time I select a hotel. The people were great, but breakfast and facilities were very lacking.

8

Tamara

4 May 2025

·

Stayed 2 nights

Friendly desk staff. No one came to provide maid service during a 2 night stay so we had to reuse washcloths and had no coffee packets. Bed remained unmade. Breakfast was mediocre. Very little fruit- didn’t look fresh. No gluten free options. Eggs had cheese and I’m lactose intolerantz

8

Gabriela

31 May 2025

·

Stayed 1 night

Everything was ok. I just felt like the continental breakfast was not enough for everybody. I woke up at around 7 before 8 to get breakfast and there is barely any warm meals, there is no batter for the waffles and no sausage/bacon. I ask for a refill for the food but they only refill 2 small cup of batter for the waffles not even checking if anything else is empty.

8

daniel

11 Feb 2023

·

Stayed 1 night

Everything was good, except the breakfast. They were out of the egg dish of the day, the sausage and potatoes were cold...possibly the worst I\'ve ever had and I have been in a lot of similar hotels. ADVICE: SKIP THE EGG/CHEESE "OMELETTES " they are tasteless and seemingly always too Brown and leftover. Scrambled eggs are universally more accepted and would be much better. It\'s frustrating when you look forward to breakfast and get cold, rubber eggs.

8

David

7 May 2025

·

Stayed 1 night

Room was great. Breakfast was not very good. Only one waffle maker and ran out of food and coffee several times

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$91
February	US$99
March	US$93
April	US$112
May	US$139
June	US$133
July	US$146
August	US$139
September	US$125
October	US$114
November	US$96
December	US$89

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $159	17 $217	18 $220	19 $249
20 $183	21 $159	22 $150	23 $181	24 $154	25 $132	26 $134
27 $128	28 $139	29 $136	30 $138

Su	Mo	Tu	We	Th	Fr	Sa
				1 $140	2 $127	3 $174
4 $126	5 $136	6 $137	7 $136	8 $139	9 $120	10 $127
11 $126	12 $140	13 $142	14 $140	15 $142	16 $134	17 $179
18 $116	19 $139	20 $140	21 $142	22 $139	23 $160	24 $122
25 $134	26 $148	27 $140	28 $123	29 $142	30 $136	31 $123

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed (Study)

Suite, 1 King Bed

Deluxe Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 1 Queen Bed, Accessible, Shower

Room, 1 King Bed

Room, 1 Queen Bed, Accessible, Bathtub

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn Grand Rapids-North

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Prices for upcoming dates