Name: Best Western Cypress Creek
Address: 7921 Lamar Poole Road, Biloxi, Mississippi, US
Price range: US$79–US$356 per night
Rating: 7.3

What guests think

Across reviews, Spark by Hilton Biloxi Ocean Springs is frequently praised for clean, comfortable rooms, friendly staff, and a convenient location near I‑10, beaches, and restaurants, but recurring maintenance and amenity issues keep experiences mixed.

Guests repeatedly mention slow or out‑of‑service elevators, ongoing renovations that limit facilities (especially the gym), and occasional pool closures. Breakfast feedback is inconsistent, ranging from great variety to very limited options and a cramped dining area. Room experiences vary, with some noting thin walls, damp or musty air and smoke smells, occasional pests, and quirky layouts or missing in‑room amenities like microwaves. Expect a simple, convenient stay if you prioritize location and friendly service over polished facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators are often slow or out of service, renovations have temporarily closed or limited amenities (especially the gym), and parking is generally easy though handicap spots and availability can be tight at times. The pool is appreciated when open but has occasional closures.

Related guest reviews

6

Jose Luis

23 Mar 2023

·

Stayed 1 night

Hotel needs renovations. Sheets are rough, towels rougher. Beds are old. Good Breakfast buffet though. Elevator may be the slowest on the planet. Legitimately waited 10 minutes.

6

Randall

30 Jun 2024

·

Stayed 1 night

Would have given a 4 or 5 star rating but the elevator broke luckily we got all our stuff to the 4th floor room before it stopped working! It was fixed the next morning before check out. The bathroom door would not shut. The breakfast was great!

8

Garry

9 Jun 2025

·

Stayed 2 nights

Elevator was out of order, but staff accommodated me due to 80% disability. Three floors and no elevator??

8

Keith

3 Oct 2025

·

Stayed 1 night

Parking was easy and the kids loved the pool.

6

Juston

15 Jun 2025

·

Stayed 3 nights

This is not a Hilton. There's another review that said this and I only half believed. There was bad planning to create a horrible floor plan. The bathroom sink isn't in the bathroom. There's no gym. There's not enough parking. There appeared to be cheaply done construction or renovation. Things don't line up and seems overall shoddy. There's poor management with empty spots for vending machines, no microwave in room, no coffee machine in room, no cups in room. However, most of the staff seem friendly. The pool is open and looks clean. I didn't notice a posted hours for the pool and there were people out there into the early morning. That with thinner walls means it's not super quiet and peaceful. Rooms are clean, but there's lingering smells mostly of smoking and not just tobacco. Don't expect a lot and this is okay.

8

Brittani

13 Jun 2025

·

Stayed 1 night

The hotel was clean and nice. Downside was that the elevator was not working and the breakfast was bagels. The elevator

8

Claude

8 Mar 2023

·

Stayed 3 nights

Staff was excellent and extremely helpful. Among the best I've met. Property under a remodel and several of the amenities were not available. Would have been nice to know before booking. Overall condition of the room was very nice, but the floor turned white socks black, so take slippers.Great breakfast.

10

Athennia

29 Jun 2023

·

Stayed 3 nights

I wish it was more handicap parking, it was car's there without proper documents but as far as the stay it was comfortable

4

Kailumnn

22 Jun 2025

·

Stayed 2 nights

Elevator was broken my entire stay and I was not informed of this until I arrived . pool was out of service for half of my stay. Remotes do not come with each room you have to request it. Breakfast is included bagels and juice oh and yogurt! The beds are comfortable

6

Ethel

2 Jun 2025

·

Stayed 1 night

Elevator waz broken

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Cleanliness

Feedback is inconsistent: many describe very clean rooms, while others report dirty bathrooms or linens, damp or musty odors, mold, and occasional roaches.

Related guest reviews

2

Reesheda

30 Mar 2024

·

Stayed 1 night

Our stay was horrible…. The linen was dingy which was supposed to be white but was dingy off white. There was a old strange smell in the room. It wasn’t inviting or comfortable at all. Before checkout there was a baby roach crawling on sink near the coffee maker…… long hair that wasn’t mine on towels. I would give this place No stars.

4

Derralle

14 Apr 2024

·

Stayed 3 nights

Killed 3 roaches on my 3 day stay.. On the last day there was throwup in the stair well. The first day i had to buy smell good spray cus the room smelled like water leaking from a pipe. The room had not been vacuum. And the elevator broke the second day

2

Alecia

23 Mar 2023

·

Stayed 1 night

Upon checking in the property there was a bunch of construction in the main lobby which was fine . However once getting upstairs to the room . First stop the bathroom the toilet was dirty & I mean inside the bowl & on the toilet seat . The toilet tissue holder was coming away from the wall so every time you pulled tissue the holder almost fell off the wall . The floor has hair and was just a mess . next stop the room the floor was carpet so it was crumbs here and there . The bed was very very verrrry uncomfortable felt like a roll away bed I wouldn’t have made it more than the one night I did. Now over to the sofa (pull out bed) upon pulling it out I noticed a bunch of white spots but as I pulled it out more I noticed a smell and it was mold . Dried mold all along the bottom of the mattress . After completely pulling the mattress out my girls noticed dried buggers and crumbs on the bed we folded it back I mentioned everything to a gentlemen who was either cleaning or stripping a room and he said he would mention it to the front desk clerk . The room it self was very spacious just not worth the money you pay for it 200 dollars

10

Jacqueline

25 Oct 2025

·

Stayed 2 nights

The hotel was really clean and comfy. It was convenient to places we visited. The breakfast was what they said. I expected hot breakfast. That was my fault for not reading. That was not a problem for us. Really enjoyed the bed, very comfortable. Room and the bathroom were very clean. I would stay here again.

10

Levon

5 Sept 2025

·

Stayed 2 nights

The stay was excellent. The rooms were extra clean. The staff was courteous

6

Kristi

19 Aug 2024

·

Stayed 1 night

Front desk guy was nice and told us the first floor was under renovation. Elevator was slow, floors were sticky, and smells old. Our room was dated and the bathroom was not clean. Sink and faucet had dirt on them from someone brushing their teeth. Mirror had a haze and needed to be cleaned. Not worth the price and definitely not a 8 out of 10!

2

James

12 Oct 2024

·

Stayed 1 night

The hallways and stairways were very dirty and cockroaches were in the bathroom it was not a very cool place to be

4

Oneal

28 Jul 2025

·

Stayed 1 night

The bathroom was nasty the elevator was dirty and squeaky.

4

Crystal

25 Mar 2024

·

Stayed 3 nights

The staff was kind and polite but the hotel itself needs repairs and there were cockroaches in our room, some parts of the floor had not been vacuumed when we came in If it wasn't for the amount of cockroaches in the room I would've given a better review

4

Katharine

16 Apr 2024

·

Stayed 4 nights

Room and especially bathroom could use a thorough cleaning. Mold in shower, on walls in bathroom and around vents. Furniture was a little dusty as well. Hallway had machine to help filter air, not sure what that was about but it at least smelled good. Rating is based on cleanliness of room alone. Only slept and showered so no other services needed

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Rooms

Rooms are simple and often spacious, but guests note thin walls, damp or musty air, odd layouts (like sinks outside bathrooms), and inconsistent in‑room amenities such as microwaves or coffee makers.

Related guest reviews

8

michael

26 Oct 2023

·

Stayed 1 night

Rooms were very different. We were given one on 4th floor and asked for a different one due to strange location. Second room on first floor was much larger and nicer. Bathroom updated.this was listed as a Plus facility and was not

10

Edward

24 Jun 2025

·

Stayed 2 nights

I liked the spartan furnishing, clean and not overwhellming. My only unsatisfied want would be better breakfast options, and real milk for my coffee .

6

Jonathon

13 Feb 2024

·

Stayed 1 night

The rooms need to be updated.

10

Betty

11 Jul 2024

·

Stayed 1 night

The room was spacious and clean. The bed was comfortable. The only complain I have, the elevator was so slow for only 3 floors.

2

Lindsey

10 Jun 2024

·

Stayed 1 night

Tv was broken. There was a bathtub in the room where the bed was. The sink was not in the bathroom. And the bed was almost wet - very strange. The AC was amazing though.

10

Joey

5 Jul 2025

·

Stayed 2 nights

The room was clean and spacious

10

Justin

5 Jul 2025

·

Stayed 1 night

The lady at the front desk was very polite and helpful. The room was clean and very spacious. The bed was firm, which I like, and the pillows were super soft! It was overall a great experience with the room.

6

Juston

15 Jun 2025

·

Stayed 3 nights

This is not a Hilton. There's another review that said this and I only half believed. There was bad planning to create a horrible floor plan. The bathroom sink isn't in the bathroom. There's no gym. There's not enough parking. There appeared to be cheaply done construction or renovation. Things don't line up and seems overall shoddy. There's poor management with empty spots for vending machines, no microwave in room, no coffee machine in room, no cups in room. However, most of the staff seem friendly. The pool is open and looks clean. I didn't notice a posted hours for the pool and there were people out there into the early morning. That with thinner walls means it's not super quiet and peaceful. Rooms are clean, but there's lingering smells mostly of smoking and not just tobacco. Don't expect a lot and this is okay.

10

Ciara

24 Jun 2025

·

Stayed 5 nights

A good hotel, not a luxury experience but the room was clean and spacious and staff was friendly. Walls are very thin though so you can hear everything. Will be staying again

6

Andrea

16 Jul 2024

·

Stayed 1 night

Rooms were very humid. Everything was old and in need of repairs and updates

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Service

Staff are frequently friendly and helpful, though service can be uneven with reports of slow or understaffed check‑in, overbooking or cancellations, and occasional unhelpful responses to issues.

Related guest reviews

2

michael

27 Apr 2025

·

Stayed 1 night

Room was booked a week in advance. They cancelled my reservation without calling me and lied that they tried to call. And did not have any rooms available for my family to book so we had to find another hotel.

2

THOMAS

27 Apr 2025

·

Stayed 1 night

Staff was not helpful had to go another floor to get ice couldn't get tv to work i called staff no help nerver going back to that hotel ever again terrible experience

10

Robert

7 Jul 2025

·

Stayed 4 nights

Staff very nice. Front desk lady was very helpful and friendly. Our room was cleaned during our stay and whoever did it. Done a very good job.

10

Tanya

4 Jun 2025

·

Stayed 2 nights

We stayed for 2 nights and enjoyed the entire stay. The hotel was clean, spacious, close to great restaurants and a great price. The staff was welcoming and the breakfast was great too, enjoyed having various options to start the day off.

8

Logan

22 Jul 2025

·

Stayed 1 night

It’s not a bad hotel but for the price they should’ve had more. I would’ve been ok paying around $70-80 per night for what we got. The breakfast is average at best but at least free. Looks like they’re still renovating so maybe it’ll get better but that should’ve been reflected in the price. They are understaffed so check in took a long time and it’s hard to get help if you need it. Overall clean but a good stay but again expected more for the price they were asking per night.

10

Kimberly

4 Oct 2024

·

Stayed 1 night

Great location and great customer service

2

Morgan

9 Jul 2023

·

Stayed 3 nights

Terrible hotel gave access to a stranger to my room that walked in on my daughter. Keys stop working every day if not twice a day filter in pool was never on pool so dirty went to office about issue they said all we can do is send you a survey we just work here terrible absolutely terrible vacation experience ever

2

Alex

22 Oct 2023

·

Stayed 1 night

The morning of checkout, the housekeeper came into my room prior to 11 o’clock check out time around 1030 and packed all of my personal items into a garbage bag and took it to front desk. I had not even checked out but was coming back to take a shower, and then I asked the lady at the front desk who checked me out and what time did they check me out because I was the only one in the room I also asked for my $50 back for incidental fees and the lady was not able to give me a receipt For that very upset and will never stay at this place ever again

10

Wanda

9 Jun 2024

·

Stayed 1 night

Friendly staff. Great breakfast! Attentive staff in the breakfast area. She was always cleaning and making sure that everything was available to guest!

2

Gail

28 Apr 2024

·

Stayed 1 night

After booking on Hotels.com, i was called by the Hotel to say they were overbooked. I have yet to get a response or a refund. When they called me i asked for a refund and i was told they never charged my card. It charged my account. Still waiting on a refund. I was stuck in Biloxi with no where to stay with my kids. Completely unacceptable.

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Location

Convenient to I‑10, beaches, casinos, and many restaurants; easy to find and generally feels safe.

Related guest reviews

10

sandra

24 Jun 2023

·

Stayed 1 night

Very nice place to stay. Very close to entertainment and beach. Nice out door pool and breakfast. Will book again.

10

Kevin

27 Nov 2023

·

Stayed 3 nights

Easy accessible to the interstate.

10

Alexandra Sasha

3 Jun 2024

·

Stayed 2 nights

very close to the beach

10

Lynn

21 May 2024

·

Stayed 1 night

Easy to find off I-10. Newly remodeled and the guy said they are going to remodel again? Don’t know what is up with that. The only complaint if I’m being picky is the fragrance in the room. Not bleach or cleaner but a strong Glade like fragrance I could live without. Doesn’t seem to be masking any other smell. But I would rather smell nothing.

10

Bridget

7 Jul 2025

·

Stayed 3 nights

I liked that I was near everything that I needed. The visit was peaceful and relaxing.

10

jennifer

27 Sept 2024

·

Stayed 1 night

The location was PERFECT!

10

Kimberly

4 Oct 2024

·

Stayed 1 night

Great location and great customer service

10

John

4 Jul 2024

·

Stayed 1 night

Very nice, clean, and comfortable. Breakfast was an added benefit and they let us take coffee, donuts and apples to have for later on during our drive.Minutes away from beaches and casinos.

8

Flavius

31 May 2024

·

Stayed 2 nights

Convenient and a good property near the interstate I-10 very safe and good location with good service over all. We had a good stay for two nights and will recommend to others. We will come back again when in the area !

8

Nikeeta

22 Jun 2025

·

Stayed 1 night

It was ok near a lot of restaurants

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Dining

Breakfast quality and variety are inconsistent, ranging from excellent hot selections to very limited options; the area can feel cramped and hours may end earlier than guests prefer.

Related guest reviews

8

ROBERT

27 Apr 2025

·

Stayed 2 nights

Nice, quiet, newly renovated place. Staff was super friendly. Breakfast was better than many. Only concern (not a complaint) is that the bathtub was extremely slippery; it needs some texture on the bottom to prevent falls.

8

Shaun

18 Mar 2024

·

Stayed 2 nights

I wish the breakfast would remain open til 10.

8

Esteban

23 Jun 2024

·

Stayed 1 night

Breakfast was very limited

10

Tanya

4 Jun 2025

·

Stayed 2 nights

We stayed for 2 nights and enjoyed the entire stay. The hotel was clean, spacious, close to great restaurants and a great price. The staff was welcoming and the breakfast was great too, enjoyed having various options to start the day off.

8

Brittani

13 Jun 2025

·

Stayed 1 night

The hotel was clean and nice. Downside was that the elevator was not working and the breakfast was bagels. The elevator

10

Temeka

26 May 2025

·

Stayed 1 night

Nice quiet hotel, clean & easy to find.. only thing I didn’t like was the breakfast

10

Wanda

9 Jun 2024

·

Stayed 1 night

Friendly staff. Great breakfast! Attentive staff in the breakfast area. She was always cleaning and making sure that everything was available to guest!

10

Tina

16 Jun 2024

·

Stayed 1 night

The hotel was easy to find. It was clean, comfortable, and the free breakfast was outstanding!

6

CARLOS J

22 Jul 2024

·

Stayed 6 nights

Upon entering the room there is a strong musty smell. Wooden furniture has mold. The pool was out of service. We stayed for 5 days and there was no breakfast variety.

6

Edwin

29 Jan 2024

·

Stayed 2 nights

Every piece of exercise equipment in the workout center was broken or inoperative. The breakfast was varied, but quality was mediocre. Eggs were fake. Just cheap stuff. Room was good, but very small sofa life throw pillows.

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Month	Average price
January	US$90
February	US$102
March	US$118
April	US$99
May	US$95
June	US$114
July	US$119
August	US$104
September	US$90
October	US$121
November	US$82
December	US$76

Su	Mo	Tu	We	Th	Fr	Sa
				1 $90	2 $99	3 $96
4 $101	5 $181	6 $207	7 $305	8 $305	9	10 $356
11 $99	12 $90	13 $88	14 $90	15	16	17 $93
18 $93	19 $87	20 $90	21	22 $90	23 $91	24
25 $79	26	27	28 $93	29	30	31 $91

Best Western Cypress Creek

Prices for Best Western Cypress Creek

Monthly average prices

About this property

Location

Guest reviews of Best Western Cypress Creek

Who stays here?

What guests think

Property policies

Good to know

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27 $93	28 $93	29 $98	30 $92