Name: Comfort Suites Outlet Center
Address: 890 Brevard Road, South Asheville, Asheville, North Carolina, United States of America, Asheville, Buncombe County, US
Price range: US$75–US$225 per night
Rating: 8.63

What guests think

At Comfort Suites Outlet Center, guests frequently highlight clean rooms, friendly staff, and a convenient location beside the outlet mall and a short drive to Biltmore and the Arboretum, with a generally satisfying, standard hot breakfast and pet friendly policies.

Rooms are usually comfortable and sometimes spacious, but bathrooms run small, soundproofing is weak near halls and elevators, and bed comfort varies. Housekeeping is limited to every few days and hallway carpets can smell or appear worn, with occasional odor or cleanliness issues reported in some areas. Facilities draw mixed feedback, with recurring elevator outages or slow service, occasional pool closures or cleanliness problems, and a gym needing attention, while parking is generally easy. Overall, expect a practical, no-frills stay with variable amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevator reliability is a recurring issue, and guests report pool closures or dirty water and a fitness room that needs cleaning or repairs; parking is generally easy.

Related guest reviews

8

Terry

15 Sept 2024

·

Stayed 1 night

Loved the bed. Room was great too. One elevator is a problem. I was on the 5th floor and waiting during the morning was a pain. A couple of times I walked the stairs.

2

Larry

6 Feb 2024

·

Stayed 1 night

The elevator was out. At 76 with a bad hip, it was extremely unpleasant to be told there was nothing available on the first floor. In trying to assure I would have a first floor room on my return trip, in March, I was told by the desk clerk she couldn't do anything. This was my third stay at this facility, and it is the only one that has been unpleasant. Not a fan of the clerk who checked me in.

10

Ronald

28 Mar 2024

·

Stayed 1 night

Parking ease.

10

Crystal

16 Jun 2025

·

Stayed 2 nights

The only downside was the pool was closed, but otherwise it was a great stay. We will definitely book here again if ever in the area.

10

Terry

10 Aug 2024

·

Stayed 3 nights

Everything was in good shape except the exercise equipment needed repairs, also the TV was glitchy and pixelated on a lot of channels.

4

John

23 Feb 2024

·

Stayed 1 night

elevator was not working. A big inconvence for us Seniors. We wounld not have stayed here had we known we had to carry liggage up and down stairs.

6

Latanya

24 Feb 2024

·

Stayed 3 nights

The front desk staff was very friendly. The elevator was out of order and we were not notified. Our family had to carry our luggage to the third floor. Each time we left we had to come and go by the steps. We were there Wednesday through Saturday. Upon departing we heard the manager calling people to notify them that they could go across the street to their sister hotel. We were not offered this option. Its sad because I could give them five stars easily. The elevator being down was a major inconvenience

6

Kathryn

19 Jun 2024

·

Stayed 2 nights

The fitness center was so dirty, no towels or wipes. The floor was foul. The stairwells were also very dirty, yes I know it is a stairwell but dead bugs and either a pill or candy. The woman who I had to ask to open th fitness center offered me her keys to do it. Will not come back

6

Ashley

29 Feb 2024

·

Stayed 2 nights

I was in Asheville for a long weekend and needed some last minute accomodations. I was attending an event downtown and this hotel was conveniently located to Uber to a from. The location is nice because you can explore a lot of different areas of Asheville with just a short drive. The rooms have been updated and the beds are comfortable. The updates in the room were nice but felt a little rushed. The fridge in my room would not stay closed, so I had to prop my cooler against it to hold it shut. Also the elevator wasn't working the entire time I was there. This was by far the worst part about my stay. I was on the 3rd floor, and I'm not a light packer. I had to make 5 trips to get myself, my luggage, and dog upstairs. If I had some warning I would have packed a bit differently (more bags, but smaller) so I wouldn't have to drag a 60 pound suitcase upstairs. From what I heard the elevator regularly doesn't work at this property. The complimentary breakfast was delightful, they had biscuits and gravy, sausage/eggs for breakfast sandwiches, waffles, and a variety of cereal, fruit, and pastries. I will say the first day the gravy was super watery. All in all I had a pleasant stay in a clean, quiet hotel, they could just improve on a couple things. I would check on the elevator status before booking again though.

6

Juan Antonio

3 Oct 2024

·

Stayed 2 nights

The pool area has not been properly maintained it was empty with dirt, trash, and an amenity that is included with the stay was not impressive. The breakfast menu was very limted with pretty much only one selection and nothing else.

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Cleanliness

Many guests find rooms very clean, but hallway carpets are often described as dirty or smelly, and reduced housekeeping (every few days) leads to missed refreshes and occasional room odors or unclean areas.

Related guest reviews

10

Richard

21 Jul 2024

·

Stayed 1 night

The hotel looks very nice on the outside and is kept very clean. Our room was spotless.

4

Melissa

20 May 2024

·

Stayed 4 nights

We were told upon checking in our towels would be refreshed every other day and a full cleaning would happen on the 3rd day (we were there 4 nights). Not once did the cleaning staff enter our room during our stay. Had to ask the front desk for new towels and toilet paper. Staff was very nice and the room was clean. The walls are thin and you can hear everything going on in the hall and adjacent rooms. Breakfast is the same daily but was decent and never ran out of food even on the busy weekend. Is a distance from downtown (20-30 minutes) if that’s what you are looking for.

6

JOSEPH

12 May 2024

·

Stayed 1 night

Paper towel dispenser(s) in both lobby restrooms did not work. Room I stayed in was not clean. The stairwell I used to get to my room had trash and spills on every level.

6

Leslie

7 Jun 2024

·

Stayed 3 nights

This hotel does not offer any housekeeping service so had to ask for clean towels and go to desk to pick them up. Satisfactory room & location.

2

Kazim

21 Dec 2024

·

Stayed 1 night

The hotel is terrible dirty, very low quality breakfast, rock hard bread, old bread and dirty.

6

Linda

9 Aug 2025

·

Stayed 3 nights

The property was clean. Room service to clean is only offered every 3 days. You can request towels and linens from the front desk daily. Construction in the parking lot was too noisy where my room was located. Extremely nice staff!

6

Mildred

10 Sept 2024

·

Stayed 2 nights

Liked ɓreakfast, big room, convenience. Lack of hot water. We had no hot water in our jetted tub so could not use. Leaky toilet, had to flush toilet sometimes 3x, which we did not report anything until we checked out. Floor didnt look like it had been cleaned. Had some stuff on it. Carpet in hallways need cleaning or replaced. Staff was wonderful

4

Roxann

21 Jul 2025

·

Stayed 3 nights

The staff was nice. However, our room had a terrible mildew smell, crumbs on the sofa. Had our room changed. Hall smelled bad. Poor breakfast selection. Pool visibly dirty.

10

William

20 Jul 2025

·

Stayed 3 nights

The only thing that was worn or dirty was the hallway carpeting probably because they allow pets. Otherwise the facility was fine.

10

Becky

20 Jul 2025

·

Stayed 1 night

Hotel staff is extremely nice and responsive. Carpets in hallways are dirt and smell. Rooms are clean and nice.

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Rooms

Rooms are typically comfortable and sometimes spacious, but bathrooms are small, soundproofing is weak near halls or elevators, and bed quality varies from very comfortable to squeaky or hard.

Related guest reviews

10

Michele

24 Dec 2023

·

Stayed 1 night

I like staying at this hotel as I feel safe and the bed / bedding is so comfortable. Only complaint is that my room this time had some issues. Room 204. Flooring was warped and uneven. Made it dangerous for my elderly relative staying with me.

8

Kelly

4 Jul 2023

·

Stayed 1 night

The hotel room was spacious and the bed was comfortable. The only issue with the room is that there are no black out curtains, or solid/non see through curtains. There are only sheer curtains. There are decorative solid curtains on either side, but they do not close over the window. You can also hear everything that happens in the hallway.

10

Jeffrey

16 Jul 2025

·

Stayed 4 nights

Nice rooms, very modern, comfortable beds, plenty of space, reasonable price, i will stay at this hotel on my next vacation

6

Wanda

2 Aug 2025

·

Stayed 1 night

Need new beds. And room was small to be a double room. And the bathroom was super small.

10

Brenda

23 Mar 2023

·

Stayed 1 night

Very comfortable beds and pillows.

8

Bill

5 Aug 2025

·

Stayed 1 night

Very squeaky beds

4

Alicia

11 Jun 2024

·

Stayed 3 nights

The soundproofing is terrible! You can hear Word for Word the conversations in the hallway. When you’re in the hallway, you can hear every detail of a conversation in someone’s room. It makes it hard to sleep when you can hear everything going on in the hallway. Room was clean hotel was easy to get to and staff friendly. However, due to the soundproofing, we will never stay in this hotel again

6

John

18 May 2025

·

Stayed 2 nights

Just your average hotel. Fine for a short stay. Breakfast ok. Bathroom was very small

6

Carsten

20 May 2025

·

Stayed 1 night

Our stay at this hotel was decent, but several discomforts kept it from being truly enjoyable. The biggest issue was the complete lack of sound insulation—noise from the hallway was easily heard inside our room, and vice versa. This was particularly frustrating as our room was right next to the elevator, making disturbances even more frequent. Unfortunately, the bed was one of the hardest we’ve ever encountered, making it difficult to get a comfortable night’s sleep. To add to the odd design choices, the bed was positioned directly next to the AC unit, despite ample space elsewhere. This placement made temperature control less effective and added to the overall discomfort. While the hotel had its merits, these issues significantly impacted our experience. Some thoughtful adjustments could make stays far more comfortable for future guests.

10

Carolyn

31 May 2023

·

Stayed 1 night

Our Bathroom was to small .

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Service

Staff are frequently praised as friendly, helpful, and responsive; a few guests cite poor communication around elevator outages or housekeeping and occasional rudeness.

Related guest reviews

10

Kristin

4 Jul 2023

·

Stayed 1 night

Clean, staff was really nice.

6

Aimee

6 Jun 2024

·

Stayed 1 night

I don’t like how you can not pay cash for the room. The breakfast attendant was very rude.

10

Stephanie

31 Aug 2025

·

Stayed 1 night

Hotel was a bit dated, but clean. Room was spacious, and we enjoyed the jetted tub in the room. Mattress was very soft, so great if you like that. Breakfast was pretty standard for included, continental breakfast. Staff at front desk was very helpful when we needed a corkscrew to open wine purchased at Biltmore!

10

Shekinah

6 Oct 2025

·

Stayed 2 nights

Staff was very friendly.

8

Cesare

19 Nov 2025

·

Stayed 1 night

Clean room, convenient, and very friendly staff.

2

Kristie

11 Mar 2024

·

Stayed 2 nights

This is a convenient place to stay to go to Biltmore. However, the elevator was out of service the whole time. Our beds on first floor were so bad they decommissioned our room after we told them, and they looked, then we had no choice but to leave because of one in our party is paralyzed veteran. Front desk said we would be charged for the whole day by leaving at 6am because they could put us upstairs. I reminded them husband is paralyzed. Did not offer to swap beds or repair bed. So we had to drive home all night in the rain that was unplanned. I looked at charges and I have 5 charges on credit card for same amount and stay. No call from hotel. No courtesy. We travel a lot. We will never stay there again.

4

Jacqueline

20 Jul 2024

·

Stayed 3 nights

The entire staff was amazing. What possessed anybody to put us in Room 123, next to the ballrooms, is beyond me. On the Friday night, a family reunion. Alls good because we had no plans the next day so the music and loudness was ok. However, on Saturday night, a 6 piece band started at 5pm and we had a 6:00 am flight on Sunday morning. We called front desk and asked them to close their door, which was right across ours, and they didn’t. My husband went to the front desk and had us moved at 8:30 when we couldn’t sleep or handle the noise right outside our door!

6

Latanya

24 Feb 2024

·

Stayed 3 nights

The front desk staff was very friendly. The elevator was out of order and we were not notified. Our family had to carry our luggage to the third floor. Each time we left we had to come and go by the steps. We were there Wednesday through Saturday. Upon departing we heard the manager calling people to notify them that they could go across the street to their sister hotel. We were not offered this option. Its sad because I could give them five stars easily. The elevator being down was a major inconvenience

10

Heang

16 Feb 2025

·

Stayed 1 night

The staff was kind and wonderful and very accommodating. The hotel is a great value and close to restaurants and shopping. But I really appreciated how accommodating and helpful everyone wants that I talked to there.

10

Tammy

2 Jan 2024

·

Stayed 3 nights

This hotel has the friendliest and most helpful staff you will ever meet. I rate their entire staff above and beyond average. Exceptional comes to mind!!

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Location

Very convenient for the outlet mall, restaurants, and access to Biltmore/Arboretum, with easy highway access; downtown usually requires a drive.

Related guest reviews

10

Ambikapathi

27 Jun 2023

·

Stayed 1 night

Better than I thought and more convenient for everything!

10

BEVERLY

29 Jun 2023

·

Stayed 2 nights

Very accessible. By an outlet mall. Walking disrance to restaurants. About 15 minutes to downtown Asheville.

10

Suzannah

17 Jun 2024

·

Stayed 1 night

Perfect place to stay if you like the outlets and eating options around there. We ended up walking to the options and enjoyed the area. Other attractions are within a short drive as well.

8

Rosario Cristina Cano

26 Jul 2024

·

Stayed 1 night

Great location

10

John

17 Oct 2023

·

Stayed 2 nights

Great location, super clean -- everything we needed for a two-night stay

10

Christopher

19 Jan 2025

·

Stayed 1 night

Walkable to a bunch of stores so its very convenient.

10

Terry

6 Aug 2023

·

Stayed 1 night

Shopping in walking distance. Resturants nearby

8

Nancy

14 Sept 2024

·

Stayed 1 night

Outlet mall on site

10

Bonnie

21 Oct 2023

·

Stayed 1 night

good property near Asheville and airport. Extra perks if you like shopping. Check in Check out easy.

10

Megan

16 Nov 2025

·

Stayed 3 nights

The room was great! It was clean and the bed was comfortable. I also appreciated that the curtains actually kept enough light out to sleep in a little bit. The breakfast was fantastic and the hotel staff was nice. This is a great location for visiting Biltmore as well as the NC Arboretum.

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Dining

Breakfast is commonly rated good with standard hot options, though several reviews call it bland, limited, or repetitive; lobby coffee is often available.

Related guest reviews

8

Kathleen

25 Sept 2023

·

Stayed 3 nights

I loved the very friendly and helpful staff. But the rooms have poor acoustics and the chair on rollers slides way too easily across the wood floor. Breakfast could do with a makeover and eliminating the rubbery eggs.

8

Roger

22 Jun 2024

·

Stayed 1 night

Great breakfast.

8

James A

27 Jul 2024

·

Stayed 3 nights

Excellent breakfast and always coffee and tea in the lobby

8

Brancon

25 Aug 2024

·

Stayed 1 night

Nice and quiet. Could have better breakfast tho

10

Andrew

2 Dec 2024

·

Stayed 1 night

Nice continental breakfast and nice amenities.

2

Kazim

21 Dec 2024

·

Stayed 1 night

The hotel is terrible dirty, very low quality breakfast, rock hard bread, old bread and dirty.

6

Juan Antonio

3 Oct 2024

·

Stayed 2 nights

The pool area has not been properly maintained it was empty with dirt, trash, and an amenity that is included with the stay was not impressive. The breakfast menu was very limted with pretty much only one selection and nothing else.

6

LInda

10 Jun 2024

·

Stayed 3 nights

The hotel is very clean. The staff was awesome. Especially the blonde The front desk. The breakfast was bland. The rooms should be cleaned more than every three days. We shouldn’t have to hunt down a maid for toilet paper They need body wash in the bathroom. No one uses soap anymore. But we did like the hotel. Just a few areas that need improvement

10

Whitney

19 Jul 2024

·

Stayed 4 nights

Nice comfortable stay as usual. Convenient for my purposes. Evening staff person was a bit grumpy and unprofessional, but the morning staff very friendly and professional. The breakfast is a bit basic, but good variety of options. Will stay again.

10

Megan

16 Nov 2025

·

Stayed 3 nights

The room was great! It was clean and the bed was comfortable. I also appreciated that the curtains actually kept enough light out to sleep in a little bit. The breakfast was fantastic and the hotel staff was nice. This is a great location for visiting Biltmore as well as the NC Arboretum.

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Month	Average price
January	US$84
February	US$86
March	US$85
April	US$91
May	US$100
June	US$105
July	US$97
August	US$94
September	US$93
October	US$120
November	US$96
December	US$88

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $143	17 $127	18 $176	19 $171
20 $93	21 $85	22 $80	23 $79	24 $79	25 $104	26 $104
27 $75	28 $79	29 $79	30 $78

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $188	3 $201
4 $82	5 $104	6 $104	7 $104	8 $104	9 $213	10 $104
11 $92	12 $104	13 $121	14 $104	15 $104	16 $223	17 $223
18 $94	19 $119	20 $121	21 $121	22 $120	23 $225	24 $217
25 $90	26 $98	27 $103	28 $102	29 $106	30 $176	31 $157

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Accessible (Roll-In Shower)

Suite, 1 King Bed with Sofa Bed

Suite, Multiple Beds (1St Floor)

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed with Sofa Bed, Accessible

Suite, 1 King Bed with Sofa Bed (1St Floor)

Suite, Multiple Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Suites Outlet Center

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Prices for upcoming dates