Red Roof Inn Asheville - Biltmore West

Dirty and badly taken care of. Pictures online don’t match the hotel.

The staff was not informed that the rooms were already occupied took three tries to get a clean room the pillows were horrible

It was good

I specifically booked this hotel because it advertised the room as smoke-free. Unfortunately, the moment I opened the door, I was hit with a strong and horrible cigarette smell. It was very obvious that the room had been smoked in, despite being listed as non-smoking. The odor was so strong that I could not stay, so I left the room right away. Hotels should ensure that rooms advertised as non-smoking truly meet that standard. I’m still expecting my full refund.

Staff is always very nice and helpful! Rooms are always clean. Beds are very comfortable and its very quiet and peaceful. Very convenient to places to eat and other stuff!