Name: Hilton Dallas/Park Cities
Address: 5954 Luther Ln, Park Cities, Dallas, Texas, United States of America, Dallas, Dallas County, US
Price range: US$187–US$1,193 per night
Rating: 8.3

What guests think

Across recent reviews, Hilton Dallas/Park Cities is praised for a convenient, safe location and generally quiet, spacious rooms, while feedback frequently notes friendly staff alongside recurring concerns about valet-only parking costs and occasional service or maintenance issues.

Cleanliness is often described as very good, but several guests reported lapses such as stained bedding, hair in bathrooms, or missed housekeeping. On site dining and the bar earn praise (especially the bar), but others noted limited staffing, early last call, or unavailable lunch. Some rooms feel dated, with recurring bathroom or shower problems (including weak water pressure or noisy fixtures) and occasional noise near the gym. Overall, expect a quiet, convenient base with valet-only parking and some variability elsewhere.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is valet only and often considered expensive, with occasional waits or confusion. The gym drew a few complaints about equipment or early morning noise.

Related guest reviews

10

Catherine

17 Dec 2024

·

Stayed 1 night

No parking ☹️

6

Carol

2 Dec 2023

·

Stayed 1 night

Great location but rooms are a little tired. Parking is valet only and costly. ( Loading and unloading gets backed up as area is small).

10

Elvia

8 Apr 2024

·

Stayed 2 nights

Good size rooms, rates not particularly great but not out of line for area, valet parking fees should be considered when reviewing room rates - above normal.

2

Noel

17 Apr 2024

·

Hotel lied and said they had parking available. When I got there, it was valet only for $40 a day. Had to dispute these extra charges with my credit card company as we were already being charged astronomical rates due to the eclipse.

10

Lisa

14 Dec 2024

·

Stayed 1 night

Property was nice in a pretty area. ONLY valet parking which sucked as it was $43. Roo. Was big an comfortable.

10

Paula

21 Jan 2025

·

Stayed 2 nights

Enjoyed our stay at the Hilton Dallas Park Cities. The room was large with lovely views of downtown Dallas. The staff was very friendly and helpful. I appreciated the options for touchless check-in and check-out, as well as the QR code to call for valet. The only downside is that valet is very expensive ($45/day), and given that there is limited parking in the area you will need to valet if staying overnight.

10

Joseph

1 Feb 2023

·

Stayed 3 nights

All good except for the workout area as certain machines were out of order because they had no pins for weight adjustments

10

Karen

1 Jul 2025

·

Stayed 1 night

Convenient for client meetings. Valet parking was a little confusing

10

SUTTON

9 May 2025

·

Stayed 2 nights

Very comfortable hotel. Have stayed here twice. My only negative experience is with the mandatory valet parking. We have had to wait maybe 15 minutes on several occasions to get our car which made us late to obligations and there is nowhere to park other than through the valet. Probably won't stay here again solely due to the valet.

8

Benjamin

16 Feb 2024

·

Stayed 1 night

Great hotel overall. Clean, friendly staff, good area. I feel like the claim to parking is misleading, as it's only valet and there is no free self parking.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe very clean rooms and public areas. Several guests reported lapses, including stained bedding, hair in bathrooms, missed housekeeping, and possible dust or allergen issues.

Related guest reviews

6

Jennifer

6 Oct 2025

·

Stayed 1 night

Staff was quick to react when my first room had a very stained comforter and was generally not clean. Moved to another room but will likely stay elsewhere in the future.

10

Kim

6 Dec 2024

·

Stayed 2 nights

Great staff, friendly and attentive! Property is very clean! Stay here often!

10

Bruce

3 Jun 2025

·

Stayed 4 nights

Our check in was super easy and Mohammad was very welcoming and accommodating. We were traveling with kids and he had extra blankets sent up immediately and made sure we had everything we needed. Hotel is very clean and quiet.

10

William

5 Sept 2025

·

Stayed 2 nights

Very clean and quiet. Large rooms

10

CAROLINE

24 Jun 2024

·

Stayed 1 night

Front desk and valets were great. The rooms are not that clean. There was hair all over the counters and shower.

4

Wendi

7 Nov 2023

·

Stayed 3 nights

Starting sneezing as soon as I set foot in the room the first 2 days; 3rd day was coughing and hacking. It only happened in the room and not when I was outside working. I believe there dust mites either in the bedding or vents.

6

Maria

6 Mar 2024

·

Stayed 2 nights

Nice staff. But need a to clean the rooms better. Hairs all over the restroom

10

MARISSA

3 Dec 2025

·

Stayed 1 night

Rooms were clean; staff was courteous & quick to assist

10

susan

1 Jun 2025

·

Stayed 2 nights

Great location. Clean. Friendly staff.

2

Elizabeth

11 Jun 2024

·

Stayed 2 nights

I have never never been more disappointed in a Hilton hotel. It was not inexpensive and I was expecting a much better experience . The hotel is located in a nice area and the pictures on-line were lovely- but the service at this hotel is to put it nicely awful! We were there for two nights and NOT ONCE was our room cleaned. I called the front desk 3 times and no one answered and finally went down to request house keeping. Someone finally showed up at 7:45 in the evening to clean our room - at which point we just asked for clean towels . The hotel restaurant has ONE person serving during breakfast hours . The lady is very sweet, but it impossible for her to help everyone in a timely manner . The front desk is so busy socializing with one another that they seemed bothered when I asked for a print out of my bill. The woman handed it to me without saying a word . No - “thank you for staying with us “ nothing. I wish I had saved my money and stayed somewhere else . My best experience at the hotel was with the valet staff. They were personable and lovely.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious, quiet, and comfortable, with some suites offering extra space and views. However, several guests noted dated decor and recurring bathroom or shower problems (including weak water pressure or noisy fixtures), plus occasional noise near the gym.

Related guest reviews

10

Rebecca

8 Jul 2025

·

Stayed 1 night

The location is outstanding. The beds are starting to get lumpy, but not terrible.

10

Hilda

20 Sept 2025

·

Stayed 1 night

Excellent! Spacious rooms, great location!

8

Ann

29 Nov 2023

·

Stayed 4 nights

The wak-in shower in room 1103 was terrble. The design was all wrong. I couldn't turn on either shower without getting hit in the face with cold water, which stayed cold for 5 minutes There were NO towel racks/rods/storage. What does Hilton have against towel racks? There was barely eough sink counter space to put a toothbrush and comb. Who would have designed such a batroom? The fan blew in my face all night. The room was very stark. I think you should have the comfort of your guests uppermost in your minds rather than modern sleekness.. The staff was wonderfu, however. Will anyone read this?

4

Frazor

19 May 2024

·

Stayed 2 nights

Claims to be a boutique hotel, but it is dated in room decor and noisy all throughout the common areas. Just really not in top shape anymore.

4

Jim

22 May 2023

·

Stayed 1 night

Nice place with a friendly staff. No hot water and very low water pressure in the morning.

4

Pamela

12 Aug 2023

·

Stayed 2 nights

Charged to park $36 per day, but posted outside significantly different. Shower barley had a stream; more like a trickle. Impossible to have a proper shower and washing your hair-Impossible!

10

Paula

21 Jan 2025

·

Stayed 2 nights

Enjoyed our stay at the Hilton Dallas Park Cities. The room was large with lovely views of downtown Dallas. The staff was very friendly and helpful. I appreciated the options for touchless check-in and check-out, as well as the QR code to call for valet. The only downside is that valet is very expensive ($45/day), and given that there is limited parking in the area you will need to valet if staying overnight.

6

Amy

23 Nov 2025

·

Stayed 4 nights

Room was okay - first day had to have maintenance come turn off shower because handle was stuck - was told not to turn it to far towards "hot" - sink also "backing up" - Beds fine. Not nearly enough working outlets in room (incase you are there on business). Lose outlets for chargers fall out of wall. Lights in bathroom really weak/ lots of paint to cover up "age" of room -

10

Tameshia

8 Jun 2024

·

Stayed 1 night

Loved how my suite had a bedroom and a living room ❤️

6

Madeline

20 Jun 2025

·

Stayed 2 nights

We were in a suite, and it was in need of a renovation!

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, welcoming, and accommodating, with several shout outs to valet and quick help when issues arose. However, reviews also cite inconsistent service, including unattended or unresponsive front desk, housekeeping misses, unaccommodating restaurant or bar interactions, reservation problems, and poor follow up on complaints.

Related guest reviews

2

Lamont

20 Aug 2024

·

Stayed 1 night

Valet put a huge dent in my truck!!! And now the manager “Sam” don’t wanna return my calls or text.

10

Julie

27 Aug 2025

·

Stayed 2 nights

So helpful after my surgery and extended our check out time to accommodate family coming to pick me up!

10

Bruce

3 Jun 2025

·

Stayed 4 nights

Our check in was super easy and Mohammad was very welcoming and accommodating. We were traveling with kids and he had extra blankets sent up immediately and made sure we had everything we needed. Hotel is very clean and quiet.

6

Amy

6 Nov 2023

·

Stayed 2 nights

The bar and restaurant staff were rude and didn't seem like they wanted to serve our breakfast. I asked for a mimosa and the waitress said she didn't have a key to get the champagne!!! We wanted lunch on Saturday and there was no one to help us. We had to go ask the front desk to find someone and at that point we left and ate elsewhere. I won't stay here again. Unfortunate because the hotel is in a good location.

6

Shirley

31 Jan 2024

·

Stayed 1 night

No assistance with luggage

10

Jennifer

25 Jun 2024

·

We drove for 5 hours to fly out of Love Field and stayed here one night before departing the next morning. Everyone was very friendly and attentive. Valets were excellent, and it was easy to get our vehicle in and out. Lots of nice restaurants nearby (we chose Pappas steakhouse). We will be back next time we fly out of Love!

8

William

18 Jul 2024

·

Stayed 2 nights

Unattended front desk when arrived to check in, possibly 5 minutes. The very nice maintenance person walking by asked if anyone was assisting us and then went into the office behind the front desk to alert staff a guest required check in. A staff member eventually appeared , rather disinterested individual for working in service.

2

William

31 Jan 2025

·

Stayed 1 night

I put in stay for 2 days on this website I made that VERY clear!!! When I went to stay the second night I was told that I only had reservations for one night. It cost me a another nighst

10

MARISSA

3 Dec 2025

·

Stayed 1 night

Rooms were clean; staff was courteous & quick to assist

2

Elizabeth

11 Jun 2024

·

Stayed 2 nights

I have never never been more disappointed in a Hilton hotel. It was not inexpensive and I was expecting a much better experience . The hotel is located in a nice area and the pictures on-line were lovely- but the service at this hotel is to put it nicely awful! We were there for two nights and NOT ONCE was our room cleaned. I called the front desk 3 times and no one answered and finally went down to request house keeping. Someone finally showed up at 7:45 in the evening to clean our room - at which point we just asked for clean towels . The hotel restaurant has ONE person serving during breakfast hours . The lady is very sweet, but it impossible for her to help everyone in a timely manner . The front desk is so busy socializing with one another that they seemed bothered when I asked for a print out of my bill. The woman handed it to me without saying a word . No - “thank you for staying with us “ nothing. I wish I had saved my money and stayed somewhere else . My best experience at the hotel was with the valet staff. They were personable and lovely.

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AI-generated summary based on recent guest reviews

Location

Location is widely praised as safe, quiet, and convenient to NorthPark and abundant dining and shopping, with easy access for business. Several guests find it central to North Dallas and close to restaurants.

Related guest reviews

10

Rebecca

8 Jul 2025

·

Stayed 1 night

The location is outstanding. The beds are starting to get lumpy, but not terrible.

10

Hilda

20 Sept 2025

·

Stayed 1 night

Excellent! Spacious rooms, great location!

10

Benjamin

6 Jun 2024

·

Stayed 3 nights

Great hotel, perfect location.. middle of everything

10

Michael

22 Aug 2023

·

Stayed 1 night

Our go-to hotel for visits to Dallas. Convenient to everything and friendly and helpful staff.

10

Sarah C

23 Dec 2023

·

Stayed 2 nights

Safe and quiet, away from the downtown ew but close to North Park shopping

8

Rebecca

26 Jun 2025

·

Stayed 1 night

The location is ideal for going to Northpark. The bathrooms could use a little sprucing up.

10

Karen

1 Jul 2025

·

Stayed 1 night

Convenient for client meetings. Valet parking was a little confusing

10

Paul

8 Sept 2023

·

Stayed 3 nights

This is an excellent quality hotel in very safe location. I highly recommend staying at this hotel.

10

Fabricio

12 Mar 2025

·

Stayed 1 night

Great location and place to stay.

10

Nicole

17 Jul 2025

·

Stayed 2 nights

LOTS of dining and shopping options within a couple of blocks. Nice people in the area.

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AI-generated summary based on recent guest reviews

Dining

Dining feedback is mixed: many enjoyed the bar and restaurant (with multiple compliments for the bar staff), while others reported tough items or value concerns and inconsistency, including limited staffing, early last call, or difficulty getting breakfast or lunch.

Related guest reviews

8

Dana

15 Aug 2025

·

Stayed 3 nights

Pricey for not including breakfast but convenient.

10

David

1 May 2024

·

Stayed 1 night

safe and good food

10

Steven

7 Jul 2024

·

Stayed 3 nights

They stay was great and the restaurant in the Hilton was fantastic as well as room service.

8

Andrew Daniel

11 Aug 2025

·

Stayed 3 nights

The staff were very nice. The accommodations were nice. I would definitely stay there again. My only complaints were: 1. While the steak I ordered at their restaurant was cooked medium rare as ordered, it was still tough. The quality did not match the price. 2. The flapper valve on the toilet slowly, but streadily leaked. This caused the toilet to refill repeatedly, which was irritating. Nonetheless, overall, it was a nice hotel that I would recommend.

10

Tino

9 Aug 2023

·

Stayed 2 nights

The service at the bar is amazing. Especially Mark

8

Vicki

10 Nov 2024

·

Stayed 4 nights

We've stayed here many times. Near our son and daughter in law. The staff is amazing. The beds and pillows are so comfortable. The food and bar are great. The hotel is looking a bit worn in many areas. Carpeting, napkins, dining tables... time for a refresh. It is a very heavily used hotel.

6

Amy

6 Nov 2023

·

Stayed 2 nights

The bar and restaurant staff were rude and didn't seem like they wanted to serve our breakfast. I asked for a mimosa and the waitress said she didn't have a key to get the champagne!!! We wanted lunch on Saturday and there was no one to help us. We had to go ask the front desk to find someone and at that point we left and ate elsewhere. I won't stay here again. Unfortunate because the hotel is in a good location.

10

Tino

30 Aug 2024

·

Stayed 2 nights

Mark at the bar is amazing.

6

Sarah

31 Jan 2025

·

Stayed 2 nights

We liked the hotel overall. My issues were, the parking is crazy expensive. You think you're getting a pretty good rate and then the parking adds so much, you leave feeling like you kinda paid too much for what you got. On Saturday night after a long work day, I got back and went to the bar to have 1 glass of wine before bed. The bar closes at 11. At 10:53, the bartender said he had just called last call. I said, can I just get one glass of wine and he said sorry but no. He had just given a party of 4 or 5 a bucket of beer 1 minute before me. It seemed very unaccommodating. And other than that, the shower isn't the best. They seemed old. Overall, I was kinda disappointed and I don't really give bad reviews.

10

Mary

27 Dec 2024

·

Stayed 1 night

Excellent staff . Kate night bar was great mixing drinks not that friendly

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$198
February	US$207
March	US$227
April	US$274
May	US$246
June	US$286
July	US$243
August	US$200
September	US$224
October	US$323
November	US$235
December	US$198

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $311	15	16 $674	17 $395	18 $279	19 $279
20 $204	21 $341	22 $419	23 $407	24 $331	25 $1,193	26 $366
27 $277	28 $310	29 $309	30 $309

Su	Mo	Tu	We	Th	Fr	Sa
				1 $220	2 $1,193	3 $348
4 $187	5 $218	6 $521	7 $495	8 $323	9 $594	10 $604
11 $210	12 $211	13 $364	14 $277	15 $367	16 $484	17 $445
18 $208	19 $252	20 $281	21 $271	22 $268	23 $558	24 $663
25 $213	26 $252	27 $290	28 $279	29 $234	30 $206	31 $210

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds (Park Cities Room, Roll-In Shower)

Standard Room, 2 Queen Beds

Room, 2 Queen Beds (Park Cities Room)

Presidential Suite, 1 Bedroom

Premier Room, 1 King Bed

Room, 1 King Bed

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible, Bathtub (Park Cities Room)

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed (Park Cities Room)

Junior Suite, 1 King Bed

Room, 2 Double Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Dallas/Park Cities

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Prices for upcoming dates