Residence Inn by Marriott Dallas Addison Quorum Drive

Good breakfast like most RIs. Nice room. Short walk to several restaurants. But I informed desk at check-in that I had no car, only to find myself charged at checkout a parking fee. They appear to default to a parking charge. Not okay.

Parked my truck in the parking spaces in front of the lobby entrance… my truck was gone and had been stolen the next morning. No cameras anywhere on the property. Extremely disappointing.

Hallways outside rooms were littered with uncollected room trash/trash receptacles directly outside entrance to room hallways were overflowing with trash/elevator became non-working halfway through my stay. Thankfully, it was easier to drag my luggage DOWN the stairs than UP on check-out day.

We liked the hotel and the staff, the only problem is that in building B the elevator took so long to go up or down, specially when you are carring a lot of luggage.

The gym could use some attention. No cleaning supplies to wipe down equipment when done, water filters needs to be changed, and half the dumbbell rack is empty. I take my fitness somewhat serious it would be nice to have the normal variety dumbbell sizes. Other than that it was a excellent stay

Always stay there when traveling with family because of the excellent breakfast, service and floor plans. Ample parking also

Staff were friendly and helpful. The pool and hot tub were in good order and clean. I enjoyed my stay.

Moldy shower Unprofessional staff Guests doing whisky shots with staff in the lobby at 10 am in the morning. People sleeping in cars all night in the parking lot, and they charge for parking!!! For what? It’s not covered it’s not secure! Awful experience

Great place to stay. Staff are friendly and helpful. Especially the young man who works the kitchen for breakfast. He went over and above expectations during our stay. The pool and hot tub are cleaned daily. My only less than positive feedback is that some of the hardware fixtures in the rooms could stand an update (i.e. faucets, toilet paper holder, etc). The bed was more comfortable than most hotels, and we really enjoyed the two-bedroom suite for a family experience.

All was good but I was unaware of the hotel daily parking fee. The hotel never asked if I had a car or took my license plate information. They just assumed and then charged me. This was very frustrating to find out after I checked out of the hotel.

The only issues I had was that the tub in the cleaning crew could do a better job in cleaning the tubs in the rooms. Also, this establishment should definitely look into putting up AUTOMATIC AIR FRESHENERS up and down the hallways on every floor. The hallways did have a bad odor at times. Air fresheners would solve that problem. Other than that, this hotel is ok with me

Room was spacious and clean

The trash receptacle (near B side entrance) was overflowing when I arrived and after check out! The doors and frames could use a good cleaning! Front desk host was the highlight of the stay…greeted you with a warm welcome

Suite was spotless. Great check in and check out experience! Nearby restaurants and bars. The only hotel I’m booking when visiting Addison to enjoy the nightlife.

The facility is clean up on checking in, always appeared clean and vacuumed. When entering from the parking lot of the West Entry disgustingly dirty. Trash overflowing, foul liquid staying on the cement sidewalk. Brought it to the attention of the front desk, no action taken no follow up. Disgusting to enter each time you left your room and came back to reenter the building. They should receive higher marks but fail to have their maintenance crew follow up

When we arrived to check in, the receptionist was speaking with another guest about how she couldn’t help him with the TV and there was no one available to help either. We checked in, went to building B and the outside trash cans were overflowing. There was an absolutely rancid smell all the way in the hallway to the room. The room had a giant hole in the wall behind the door. We left and tried to check out but the receptionist wasn’t there.

The staff was amazing and very helpful unfortunately the property was extremely run down. Not properly maintained and there were cockroaches in the room so we oppted to leave after 1 night.

Pleasantly surprised with the breakfast selection, and it was edible. Hot and flavored. Room was clean and orderly.

Our room smelled of cigarette smoke. Even after we stayed the first night, the second day the room still had a horrible odor.

The guy working at the desk was awesome! Very friendly and helpful! Our room was a little dirty, the couch bed seemed like it hadn't been cleaned. There were several damaged items in our room like dents in the refrigerator, and one of the closet door handles was broken. There was a strong smell of marijuana just inside the door to the building we stayed in (building B, elevator entrance).

A bit dated.

Checked in at 6:30 pm Saturday, fine. Saw obvious hair on appeared used sheets. At approximately 11:30 pm returned to room and bedroom tv did not work “no satellite”. Called front desk and was told a repair was scheduled for Monday. If that’s the case I should’ve been given notice with option to different room at check-in & during late nite call to the least. Heard ppl arguing outside of my room #126 bldg B after midnite. Pillows small, hard & flat so no rest for one nite stay. Couldn’t even angle for comfort sleep. Hopefully no general political response is given.

This was my property to go to when in town. I will take a second look next time. The Ice machine isn’t he freezer is soooo slow to make ice and there is no ice machines in the building. The walls are thin and you can hear your neighbors side to side and above you. Cheerleaders were in the some rooms. Above us was heavy footed. Breakfast was like going to a school breakfast. Food under cooked and slow to get refilled on a Sunday. The only thing was nice was the remodeled bathrooms. Shower had no pressure though. More pressure out of the sink then the shower.

Overall, this is/was a great place to stay. What was really nice was the size of the suite with two separate and distinct bedrooms and a very nice common area with great kitchen facilities. My two main minor complaints were 1) garbage was allowed overflow the can by the entrance door from the parking lot and 2) the breakfast was not quite up to par compared to other locations we stayed at. The fact that the gym was open 24 hours was nice however.

The rooms are old and not in proper condition. Bathroom door not closing or some items not properly functional is a very standard problem with all Resident Inn properties. This one was with less problems that few others I have stayed at in recent months. The management is complacent that the loyal resident inn patrons won’t go away but at two places I already used Homewood Suits and now I think it should be a default choice.

Air conditioner didn’t work in our first room. It was miserable at night. The staff was able to reassign us a room and it was much better. Staff was great and very friendly

Love the rooms with separate bathrooms and bedrooms. Perfect for family of four

Honestly, this would be a 5-star review, with the exception of two things. 1) I was in a room closest to the door and the walls are a little thin, so I got to listen to the drunken hallway conversations as people returned to their rooms. 2) Whoever they hired for lawn care should be fired. The guy on the weed trimmer that took 45 minutes to just do the area around my room, while I was trying to sleep in, was a little overboard.

Great place to stay. Staff are friendly and helpful. Especially the young man who works the kitchen for breakfast. He went over and above expectations during our stay. The pool and hot tub are cleaned daily. My only less than positive feedback is that some of the hardware fixtures in the rooms could stand an update (i.e. faucets, toilet paper holder, etc). The bed was more comfortable than most hotels, and we really enjoyed the two-bedroom suite for a family experience.

I was not happy with this stay, enough to write my first negative review ever. First off, they put me a room that had inferior air conditioning as they were in the process of fixing it in my building and admitted that they had plenty of other rooms where the A/C was working fine. Why they put me in this room without explaining why they were doing this I have no idea. Then when I called down to the front desk to see what why my room was not cooling off, I was told about the fact that some rooms were being worked on. I asked did I then have to “deal with it”, I was told that she did not like the term “deal with it”. Long story short, I finally switched to an air conditioned room, but had to come to the front desk to switch out room keys - unbelievable. Do NOT stay here, it has gone downhill.

The front staff are very rude. 2 incidences by 2 different staff: In 1 case, housekeeping were knocking when I’d extended my stay & had do not disturb sign up. It’s hard for me to come to the door due to pain & disability & heart issues. I said that the maid was there & reminded them of my stay. The guy was really rude & arrogantly said, “Maid? We don’t have maids.” He then stopped right there & when I said she’s outside right now he rudely and in a smart-ass tone said, “That’s housekeeping not a maid.” Um, okay. I’m sorry I didn’t realize that huge of a difference existed and that it required complete and utter rudeness and condescension. He was rude & condescending every time he answered the phone. Another staff member was equally rude & refused to help me when I ordered groceries on doordash & they came to the front instead of following the directions in the app directing them to the entrance of my building. I said that they didn’t follow directions in the app, it was important that she tell them to look at directions in app. I couldn’t get an entire grocery order back to my room as I am. She refused & told them I wouldn’t tell her which B entrance, as directions to the correct door was in the app. We had to retrieve all groceries despite disability and pain. elevator was broken & missed a Dr appt. as I can’t use stairs. They don’t care if you’re disabled and do little to make sure you’re in correct accommodations even if you come in with a wheelchair and/or cane.

The staff member Truventia seemed irritated we used Expedia. Also seemed like we were getting on her nerves because we had a pet. Offer to give us a room that was cheaper when the price we paid was more, (for 2 rooms and wanted them near each other)she said we wouldn’t be given the difference because we used a third party. We did get two room but I think people should be greeted with a better attitude and wanting or appear to want to help. (As all the other staff member were wonderful.)I’ve never had issues using Expedia. They have always been helpful.

Every staff member we interacted with was super pleasant and helpful. They always went out of their way to say hi, which might be a southern thing, but it was such a welcome change from home! The front desk clerk that checked us in was confident, knowledgeable, and gave clear directions and information on the property without us having to ask. The location of this hotel was perfect for us & close to the venues we were attending.

Hotel is clean and comfortable. Service experience was excellent. Jay Jay at the front desk went out of his way to make our stay enjoyable. Will stay here again.

I paid for full daily housekeeping, but never received full service. I had to call down for three days in a row to request service or forgotten service items.

It was okay. At check in front door lady was not very helpful.

Not very helpful at check in. Seems the person was either sick or did not want to help.

The hotel staff was amazing JayJay was very helpful, understanding, friendly and respectful. Our plane got in late I called to make sure they didn’t cancel our room. He was friendly and helpful telling us what was open and around. I will book a room here again on my next trip.

I was not happy with this stay, enough to write my first negative review ever. First off, they put me a room that had inferior air conditioning as they were in the process of fixing it in my building and admitted that they had plenty of other rooms where the A/C was working fine. Why they put me in this room without explaining why they were doing this I have no idea. Then when I called down to the front desk to see what why my room was not cooling off, I was told about the fact that some rooms were being worked on. I asked did I then have to “deal with it”, I was told that she did not like the term “deal with it”. Long story short, I finally switched to an air conditioned room, but had to come to the front desk to switch out room keys - unbelievable. Do NOT stay here, it has gone downhill.

Great employee at front desk. She needs a raise.

Parked my truck in the parking spaces in front of the lobby entrance… my truck was gone and had been stolen the next morning. No cameras anywhere on the property. Extremely disappointing.

Suite was spotless. Great check in and check out experience! Nearby restaurants and bars. The only hotel I’m booking when visiting Addison to enjoy the nightlife.

Great location and place to stay. Plenty of food chioces

Moldy shower Unprofessional staff Guests doing whisky shots with staff in the lobby at 10 am in the morning. People sleeping in cars all night in the parking lot, and they charge for parking!!! For what? It’s not covered it’s not secure! Awful experience

Impressive guest service. Nice spacious rooms. Good location

Great location

Great location!

When visiting DFW, I'd definitely stay again. Area surrounded by restaurants, bars, and not far from the American Airline center.

Good value, great location.

The property and surrounding area is so cute! Very easy walk to lots of dining and shopping. Staff was great, room was fine. Continental breakfast is delivered right to your door. We would definitely stay here again when in the area.

Close to lots of restaurants, great continental breakfast

The breakfast options were very limited. No bread and other food normally found in hotels which offer breakfast. The A/C in the room was so noisy that we had to put of off. Then the room became stuffy and it was difficult to sleep. The fridge also very noisy. Overall seems to a dated setup with old appliances and very little maintenance. Very bad experience.

The breakfast was not good

Always stay there when traveling with family because of the excellent breakfast, service and floor plans. Ample parking also

Very nice staff, the room was comfortable. Easy check in, no Hassel. I loved the bathroom, the room was very clean. And the Breakfast was actually pretty good. The cook kept everything fresh, hot and refilled everything. I even saw him tightening the breakfast bar a few times. Great service!!!

Great breakfast and fun outdoor activities

Pleasantly surprised with the breakfast selection, and it was edible. Hot and flavored. Room was clean and orderly.

Although we stayed for 1 night, Marriott was a great choice. The staff, location, breakfast and environment was great. Highly recommended.

Breakfast menu was good and enough variety. Shatese was busy keeping the food fresh. RL went above and beyond the call of duty for us.

Bad cheap,nasty breakfast cooked way,way in advance.sausage,pancakes,Omelettes.Walk-in shower curtain 8 in. Off the floor.Water everywhere.I cleaned up. Trundle bed sofa impossible to sit on.Went next door where friends were staying at Hyatt.Had breakfast with them after telling staff about my experience next door. You should try breakfast sometime.Maybe it’s just your Addison location.Ill stay next door next 4 th.