Name: The Westin Galleria Dallas
Address: 13340 Dallas Parkway, Far North Dallas, Dallas, Texas, United States of America, Dallas, Collin County, US
Price range: US$105–US$672 per night
Rating: 8.88

What guests think

At The Westin Galleria Dallas, reviewers consistently praise the convenient connection to the Galleria mall, comfortable beds and spacious rooms, and welcoming staff, while noting periodic drawbacks like parking hassles, occasional noise from nearby traffic, and intermittent renovation disruptions.

Cleanliness is frequently appreciated, though a minority report oversights like unclean bathrooms or missed housekeeping. Amenities draw mixed feedback: the gym earns compliments, the pool is plain and sometimes unheated, and Wi‑Fi reliability and dining quality can be inconsistent. A good fit for travelers who value convenience and easy access over flawless execution.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many highlight the direct mall access and a well‑liked gym; the pool is basic and reported unheated. Parking can be challenging without valet (often seen as expensive), and remodeling and elevator delays are noted at times.

Related guest reviews

10

Marlene

18 Aug 2025

·

Stayed 1 night

Great place to stay if you want to shop, eat and have a quiet adult getaway. Spotless, great workout room and pool area. Highly recommend!

10

Katy

18 Mar 2024

·

Stayed 2 nights

There is no elevator in the garage so drop your luggage of first or valet your car. This is truly the only thing I didn’t like at the hotel. Everything else was wonderful.

4

Ramiro

13 Dec 2024

·

Stayed 1 night

They did not advertise that they were under construction / remodeling, charging full price in those conditions with limited selection of rooms and charging full price. If I would’ve known, I wouldn’t have ever booked there.

8

Jennifer

31 Dec 2023

·

Stayed 2 nights

Online information is misleading. There is NO spa, instead they tell you to go to a spa down the street. The pool is NOT heated. There is NO dedicated free parking for hotel guests, you must park in the mall parking lot wherever there is room available. Other than this the hotel is nice and convenient if your main objective is eating and shopping at the Galleria Mall. We have also stayed at the second closest hotel to the galleria and it is nice, rooms are bigger and they have their own parking. You do have to walk a few yards to the mall but so did we due to the lack of parking at the Westin. So we basically paid $100 more dollars a night to have our hotel lobby open up to the mall. One last note I will make is that if you are staying either before or after Christmas, arrive when the mall is not open. There is only one way into the hotel and we waited 45 minutes at the light just to get into the hotel entrance!

4

Eric

22 Dec 2024

·

Stayed 4 nights

Only two of five elevators were in service. It took up to 10 minutes to get an elevator. If you went up and down 4 times that was an hour a day wasted

10

Brian

7 Jun 2023

·

Stayed 2 nights

staff was great, gym was very nice

6

Kimberly

22 Jun 2025

·

Stayed 2 nights

Loved being right at the Galleria. It was quieter than I expected being next to a highway. The coffee in the room was good. Didn’t love the parking situation. Not many spots near the hotel. Had to park in the orange garage and walk with our luggage (I’m not about to let a sweaty stranger get in my car). There were short hairs all over the bathroom floor when we got there…we all have very long hair so not ours. The pillow shams, dust ruffles and gravy colored blanket probably need to be replaced; pilled and some stains. The shower head looked cool, but not functional. We all just want a normal shower head with good pressure.

8

A David

23 May 2025

·

Stayed 2 nights

Never found a place to self-park. I personally do not like leaving my Mercedes the Vaet Service at hotels, restaurants or other venues.

8

Alisha

26 Mar 2025

·

Stayed 1 night

Stay was fine. Lots of remodeling going on but it was quiet.

10

Sonya

11 Aug 2025

·

Stayed 1 night

This room was convenient because we were doing a big shopping trip and were so glad we stayed there. We ate dinner across the street at Joey Uptown and it was phenomenal. We were pleased with the double room with king sized beds. Quality bedding and an actual thick blanket at the end of the bed, nice pillows one soft and one medium. Towels and bathroom were great. Room was very spacious. We didn’t go for the pool but it was not fancy.

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Cleanliness

Most guests find rooms and common areas clean, with some calling them spotless. However, there are recurring notices of lapses, including dirty bathrooms or rooms, lingering odors, and occasional housekeeping misses.

Related guest reviews

10

Maria

10 Aug 2024

·

Stayed 2 nights

Guest service was very helpful. Room was clean and very comfortable. Bathroom has abundant supply of shampoo, body wash and conditioner. The housekeeper, I can tell was very meticulous for the way the room was put in order when we got back. We especially loved the location which is directly adjacent to mall. Very convenient. We came here for the ice skating and its just one floor down from hotel mall entrance. My son loves sleeping by the window. The space there was like a bed with a view.

8

Stacey

19 Jun 2023

·

Stayed 1 night

Bathrooms were not clean

10

William

11 Aug 2023

·

Stayed 2 nights

Comfortable, clean & quiet room. Great staff at all levels.

2

Gustavo

22 Sept 2025

·

Stayed 1 night

The room was very dirty we even found dirty towels when we called the receptionist they said all they can do is bring new towels we asked if they could switch us rooms and they said all they can do is send someone to clean would not recommend to anyone

6

Semira

21 Apr 2024

·

Stayed 1 night

Elevator was slow and busy we were waiting for a long time until we get the 4th one less full . We can fit us in. Room has smell. They need sanitized the rooms, sheets and bathroom.

10

Ben

23 Sept 2024

·

Stayed 3 nights

An excellent hotel for visits to suburban rather than central Dallas. It was everything I needed it to be, and was clean and spacious. Recommended.

6

Kimberly

22 Jun 2025

·

Stayed 2 nights

Loved being right at the Galleria. It was quieter than I expected being next to a highway. The coffee in the room was good. Didn’t love the parking situation. Not many spots near the hotel. Had to park in the orange garage and walk with our luggage (I’m not about to let a sweaty stranger get in my car). There were short hairs all over the bathroom floor when we got there…we all have very long hair so not ours. The pillow shams, dust ruffles and gravy colored blanket probably need to be replaced; pilled and some stains. The shower head looked cool, but not functional. We all just want a normal shower head with good pressure.

10

Natalie

9 Oct 2025

·

Stayed 2 nights

Very clean and convenient

6

Chris

16 Mar 2023

·

Stayed 1 night

Room wasn't too clean, was lacking toilet paper and front desk lady was rude.

10

Homer Eric

1 Jul 2023

·

Stayed 1 night

Great staff & very clean facility.

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Rooms

Rooms are often spacious with very comfortable beds and popular window seating or views. Some guests report traffic noise, dated furnishings or maintenance issues, and inconsistent Wi‑Fi, plus occasional air conditioning and water pressure problems.

Related guest reviews

8

Teresa

19 Sept 2024

·

Stayed 1 night

Easy access to the mall. However our AC never really cooled down and our fridge wasnt working properly. When we informed the front desk all we were told was talks for the information. Other than that, everything was clean, and check in was easy.

10

Julie

9 Apr 2024

·

Stayed 2 nights

Amazing stay, attached to Galleria Mall with high end shops and ice skating. Great views and comfy bathrobe with stocked minibar. Loved the comfy window nook overlooking the city.

4

Devin

9 Oct 2024

·

Stayed 1 night

Traffic noise was way too loud

10

Summer

2 Nov 2025

·

Stayed 2 nights

I was nervous about staying here because there were some pretty negative reviews, but I ended up loving it. The room was bigger than the pictures made it seem. The bed was comfortable. Loved the window seating. My only complaint was that the shower was a little slow to drain, but it wasn’t too bad. Also, the guy that checked me in was so friendly and helpful. Next time I’m in Dallas, I’m definitely staying here again.

6

William

26 Nov 2024

·

Stayed 2 nights

Dated property with rooms that are worn and not clean. Way overpriced for the actual quality of the property. Living on an old reputation.

10

Tresia

20 Jul 2025

·

Stayed 3 nights

The room was lovely. Put more cream and sugar each day. The noise from traffic was terrible.

8

Theodore

28 Oct 2024

·

Stayed 2 nights

Very good property attached to a major mall with several restaurants nearby and adjacent to some heavily trafficked roadways. However, my room had very little natural light (the X23 rooms on each floor) so dampened my stay. In other words, I liked everything but my actual room.

8

Chris

21 Dec 2023

·

Well designed, clean, comfortable hotel with friendly staffs. I stayed here several times and had internet issues every time. And also had issues with TV. Will definitely return but hope they resolve internet issues.

6

Kimberly

22 Jun 2025

·

Stayed 2 nights

Loved being right at the Galleria. It was quieter than I expected being next to a highway. The coffee in the room was good. Didn’t love the parking situation. Not many spots near the hotel. Had to park in the orange garage and walk with our luggage (I’m not about to let a sweaty stranger get in my car). There were short hairs all over the bathroom floor when we got there…we all have very long hair so not ours. The pillow shams, dust ruffles and gravy colored blanket probably need to be replaced; pilled and some stains. The shower head looked cool, but not functional. We all just want a normal shower head with good pressure.

10

Sonya

11 Aug 2025

·

Stayed 1 night

This room was convenient because we were doing a big shopping trip and were so glad we stayed there. We ate dinner across the street at Joey Uptown and it was phenomenal. We were pleased with the double room with king sized beds. Quality bedding and an actual thick blanket at the end of the bed, nice pillows one soft and one medium. Towels and bathroom were great. Room was very spacious. We didn’t go for the pool but it was not fancy.

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Service

Staff are widely praised as friendly, professional and accommodating across front desk, bell and valet teams. Still, some report unhelpful or rude interactions and slow or inadequate responses to issues.

Related guest reviews

10

Carlos

4 Apr 2025

·

Stayed 2 nights

The Service is Exemplary at this Facility. We have stayed with them over 25 years now.

10

Justin

14 Sept 2025

·

Stayed 2 nights

It was a great stay! Beds were comfortable and staff was amazing!

2

Marcela

6 Mar 2025

·

Stayed 2 nights

I was so disappointed this time around! This is always my go to hotel! But I’m afraid this is my last time staying here! I called about 5 times to have someone take a look at a really loud ( I mean loud) noice that was comming from the ac unit in my room! They did come once but nothing was done about it! After 3 days of being extremely patient they finally offered to change rooms. But at this point I was completely over it! So I checked out! No money back ofocurse! I was staying another night

10

Carlos

9 Nov 2025

·

Stayed 2 nights

The Bellman, Bruce, treated us like Royalty and the Bartender, James, was great.

10

Summer

2 Nov 2025

·

Stayed 2 nights

I was nervous about staying here because there were some pretty negative reviews, but I ended up loving it. The room was bigger than the pictures made it seem. The bed was comfortable. Loved the window seating. My only complaint was that the shower was a little slow to drain, but it wasn’t too bad. Also, the guy that checked me in was so friendly and helpful. Next time I’m in Dallas, I’m definitely staying here again.

6

Ashley

21 Jan 2024

·

Stayed 1 night

Greeting at front desk not pleasant or informative upon check-in.

10

Maryorys

3 Aug 2025

·

Stayed 2 nights

We had a great time at this property. From the very kind Front Desk staff, the bell services. Location is wonderful right in the Galleria Mall. Property is clean and well organized.

6

Mohammad

21 Feb 2023

·

Stayed 3 nights

Great location. Second floor restaurant staff not polite. Club lounge Russian or Eastern European lady very rude.

10

LINDA

20 Jan 2025

·

Stayed 1 night

Westin staff was super friendly! Thank you for allowing our fam to check in early, our stay was great!

10

Frank

3 Mar 2025

·

Stayed 1 night

Rooms are nice the front desk staff was incredibly professional and polite.

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Location

Location is repeatedly praised for being attached to the Galleria mall, making shopping and dining easy; many find it convenient for getting around Dallas. Some note traffic noise and busy vehicle access during peak times.

Related guest reviews

10

Shanda

6 Apr 2025

·

Stayed 1 night

Very quiet rooms. Close to shopping and entertainment.

10

Marlene

18 Aug 2025

·

Stayed 1 night

Great place to stay if you want to shop, eat and have a quiet adult getaway. Spotless, great workout room and pool area. Highly recommend!

10

Kenneth

27 Aug 2025

·

Stayed 1 night

The Westin Galleria is probably one of the nicest Westins anywhere and has a great location within the Galleria mall, making it convenient to shopping, dining, etc. The staff was impeccable!

10

Maurice

4 Jan 2025

·

Stayed 1 night

Perfect central location in Dallas. Safe, quiet and convenient to Dallas Galleria. Great for a weekend getaway

10

Maryorys

3 Aug 2025

·

Stayed 2 nights

We had a great time at this property. From the very kind Front Desk staff, the bell services. Location is wonderful right in the Galleria Mall. Property is clean and well organized.

10

Laura

17 Jul 2024

·

Stayed 1 night

Up to date, comfortable, clean. Walk right out of the hotel into the Galleria shopping center.

10

Pamela

8 Feb 2023

·

This was my second time staying and I thoroughly enjoyed my stay again. I loved how I was able to shop, and dine without having to drive. The Westin is connected to the Galleria which was worth the extra penny. Every time I come to Dallas now, I will be staying at The Westin. The staff and everyone else, even the guests were just super polite. I booked the two queen bed suite and it was spacious and clean. The valet staff quickly got me my car when I was checking in and out of the hotel.

10

Cirenia

19 Jun 2024

·

Stayed 2 nights

Could not beat the location! Right in the Galleria we took advantage of the shopping and restaurants!

10

Larry

5 Dec 2024

·

Stayed 1 night

The hotel is attached to a large shopping mall. There are a lot of food court options too. Central to the things on our list to do. Staff was great. Would stay here again for sure!

10

Helen

13 Jun 2023

·

Stayed 2 nights

Opted to stay here instead of downtown (where our plans were) because it was a better value. I especially appreciated the free parking option. We stayed during a weekend and the surrounding parking lot was quite busy, but we were able to find a spot near the hotel 3 out of the 4 times. While we didn’t have time to enjoy the galleria on this visit it is a nice area and great if you’re looking to do some shopping. It’s also easy access to the interstate which is great. The property itself was nice and the room quite spacious. Overall, I would recommend and would stay here again.

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Dining

Dining options are convenient thanks to the mall connection, and several guests enjoyed on‑site or nearby meals. Feedback is mixed on breakfast and service, with reports of bland offerings, slow or missed orders, and limited room service during remodeling.

Related guest reviews

10

Tiffany

30 Jan 2024

·

Stayed 1 night

I liked the very reasonable cost for the stay and over-night valet. Also, I enjoyed the simple and quick check-in and check-out. Additionally, the room was very clean and comfortable. We enjoyed an especially delicious meal at Oceanaire where the staff was very courteous, friendly and helpful. The Nordstrom staff was very helpful and professional. Also, the clothing and shoes selection was exceptional. The mall connected to the hotel was beautiful. However, there were some common areas where there was an unpleasant smell- a bad septic smell near the indoor entrance to Nordstrom and some other areas. Overall, our experience at the Westin was as expected- top rate. Thank you!

10

Juliuna

22 Mar 2024

·

Stayed 1 night

Great check in service every time. Awesome room service. Convenient and fun to walk right into the Galleria

10

JOHN

27 Apr 2023

·

Stayed 1 night

Enjoyed my stay and Seafood resturant is FANTASTIC...!!!

10

Carole

16 Jun 2024

·

Stayed 1 night

Unexpectedly wonderful stay!! CHARMAIGNE gets the Top shout out from the front desk!!!! She knew that we were handicapped and upgraded us to a bigger room that was handicapped with a nice view. She could not have been more friendly and professional. We had a nice talk. The rooms were impeccable. The beds were heavenly centrally located for DALLAS I used to live in the Addison area. I would definitely say there again no room service unfortunately just paper bags but we are one step out the door to the right one floor up is the Starbucks they open at 6 AM could not have been any better handicapped so we did not use valet. the Oceanaire is a fine, fine, seafood restaurant, exceptional seafood, five stars for a fabulous hotel

8

Mirna

31 Jul 2023

·

Stayed 1 night

I didn’t like service at the dining. We went for breakfast and we were sitting for over 5min and no one came by so we left

10

thomas

22 May 2023

·

Stayed 2 nights

Great location at Galleria. We flew into Dallas Ft Worth airport - picked up rental car - short drive to property. The Kitchen restaurant on 2nd floor first rate service and food. Could valet park or park yourself close by. Great front desk staff!

8

Denise

9 Dec 2023

·

Stayed 5 nights

Loved the bed. Better than I have at home. Loved the shower. Low water pressure. Very expenses snacks. Tried to stay out of those snacks but very good and fresh. 2 different experiences with the 2nd floor Kitchen. Great in room breakfast and delivery. Ordered in room dinner. Never received and did not have any help at host stand to pick up dinner myself or cancel order. Front desk helped me cancel order.

10

Nicole

1 Aug 2025

·

Stayed 3 nights

It was connected to a mall food was good staff was very friendly and helpful

8

Clive

2 May 2024

·

Stayed 3 nights

The hotel is in a perfect location. However the building is tired and in need of renovation. It had a good lounge but the breakfast was very bland.

10

Annie

13 Mar 2024

·

Stayed 2 nights

We always have a great time here. I take my daughter to stay so we can go shopping and skating. We were bummed that the American Girl store moved, but the drive to the new location wasn't bad, and not Westin's fault. Staff at the Westin Galleria are always friendly and helpful, food is always good, and we love the convenience. Will definitely go back!

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Month	Average price
January	US$215
February	US$224
March	US$246
April	US$300
May	US$252
June	US$295
July	US$253
August	US$232
September	US$246
October	US$283
November	US$233
December	US$191

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $213	18 $164	19 $110
20 $105	21 $561	22 $430	23 $410	24 $157	25 $119	26 $119
27 $119	28 $296	29 $404	30 $165

Su	Mo	Tu	We	Th	Fr	Sa
				1 $149	2 $165	3 $165
4 $171	5 $248	6 $417	7 $406	8 $190	9 $430	10 $414
11 $139	12 $263	13 $408	14 $422	15 $313	16 $353	17 $320
18 $193	19 $324	20 $672	21 $596	22 $306	23 $402	24 $333
25 $213	26 $358	27 $557	28 $392	29 $281	30 $235	31 $277

The Westin Galleria Dallas

Prices for The Westin Galleria Dallas

Monthly average prices

About this property

Location

Room options

Club Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

Club Room, 1 King Bed

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Traditional Room, 1 King Bed

Deluxe Suite, 1 Double Bed, Corner

Club Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Deluxe Room, 1 King Bed

Traditional Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Deluxe Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Club Suite, 1 Double Bed, Corner (Mobility Accessible, Roll-In Shower)

Club Suite, 1 Double Bed, Corner

Deluxe Room, 1 King Bed (Hearing Accessible)

Club Room, 2 Queen Beds (Mobility Accessible, Tub)

Deluxe Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Guest reviews of The Westin Galleria Dallas

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Galleria Dallas

Prices for upcoming dates