Name: W Dallas
Address: 2440 Victory Park Lane, Victory Park, Dallas, Texas, United States of America, Dallas, Dallas County, US
Price range: US$278–US$3,557 per night
Rating: 7.88

What guests think

At W Dallas, travelers consistently highlight the unbeatable location across from the American Airlines Center and the friendly, welcoming staff, while feedback also notes construction disruptions, inconsistent dining experiences, and occasional billing or room-allocation issues impacting stays.

Rooms get mixed marks for layout and upkeep, with some noting comfortable beds and spacious layouts, while others cite dated furnishings, AC inconsistencies, and occasional noise. The rooftop pool and general cleanliness draw praise, whereas parking is largely valet and can feel expensive. Overall, expect an event-focused stay with an energetic vibe and some trade-offs in polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop pool and views are a highlight. Ongoing construction has affected the lobby and elevators at times, and parking is mostly valet that some found costly or slow.

Related guest reviews

8

Amanda

28 Jul 2025

·

Stayed 2 nights

Amazing location for American Airlines arena. Nice hotel, pool and one of the restaurants had an unscheduled closing while we were there. Check in staff was super friendly!

8

Aaron Terrell

17 Dec 2024

·

Stayed 2 nights

Nowhere to park and forced valet. $56 a day for valet parking.

8

Carmen

5 Apr 2024

·

Stayed 11 nights

The Hotel ist Across the American Airlines Center (for Basketball and Hockey) and in the middle of a lot of Attraktions, which you can do by foot. A lot of Restaurants and grocery around, so you don’t necessarily need a rentable car. The pool on 16th floor ist nice and warm and grants a very nice View over Dallas. If it is windy it gets extreme at the 16th floor, That’s the only downside. Thumbs up for this Hotel!

10

Richard

13 Mar 2023

·

Stayed 2 nights

Beautiful Hotel, clean, modern, amazing roof top infinity pool with skyline views, great walkable location, staff was friendly & helpful. Only one minor thing I didn’t care for was the shower! It only has one side glass door so some water does splash on to the bathroom floor and you do get a cool breeze since the bathroom is open to the rest of the room with no full shower door. Other than that I would stay again & Highly Recommend.

8

lindsey

19 Mar 2025

·

Stayed 1 night

Only had 1 elevator working for the lobby due to construction

10

Christine

24 Jul 2025

·

Stayed 1 night

I went to see a concert at American Airlines center. The location was perfect as we could walk right across the street. The street is small and had an intimate feel, not like normal downtown feel. And the parking was right across the street for $30 or you could valet for more. We also enjoyed the 16th floor pool. We did not have a great view from our room since there was just construction but it wasn't that big a deal. Also, be sure you eat before 11pm because everything seems to close down around that time. I will definitely stay there any time I have a concert or sporting event at the AAC.

10

Keith

16 Aug 2024

·

Stayed 1 night

AMAZING hotel and location. The balcony looked over the plaza of American Airlines Arena. Great vibe and AMAZING pool.

10

RoAnn

12 Aug 2024

·

Stayed 1 night

Good location and room was very neat and clean. Absolutely loved the pool deck and the view was 10/10

10

Inga

4 Jul 2023

·

Stayed 7 nights

The hotel was exactly what I expected. Nice staff, safe and clean area around the hotel. The location is great with nearby dining options and Klyde Warren park. Rooftop swimming pool its a plus too. Really enjoyed my stay there!

6

Casey

5 Nov 2024

·

Stayed 1 night

The hotel was under construction so it was less than a luxurious stay, from a lackluster check-in to the entire stay. It felt like I was in a construction zone. Not my typical W experience and not worth the $$$ I paid.

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Cleanliness

Many guests found rooms and common areas clean. Some reported worn furnishings, dirty balconies or windows, and occasional housekeeping lapses.

Related guest reviews

10

Steve

21 May 2024

·

Stayed 2 nights

Very nice room in a very convenient location to attend the game across the street. Great stay except that our window was so filthy we could barely see out of it.

8

Corey

8 Jan 2026

·

Stayed 2 nights

Location and room cleanliness

2

Carlos

15 Apr 2024

·

Stayed 1 night

First room, they attempted to put me in, had a "balcony" that was next to construction work being performed and you could see the dust. Second room, they put me in had not been cleaned. Yes, sent me to an unmade dirty room. Third room, had torn couches, electrical outlets you couldn't plug anything in and a TV that wouldn't change channels so you had to listen to Asian DJs talk about how wonderful the W is (in other countries). I had not been to the W in quite some time and it has slipped dramatically. I will never book with a W if possible.

2

Adam

17 Jun 2024

·

Stayed 1 night

Place was really run down

10

Grant

3 Dec 2022

·

When we arrived at the hotel we where taken care of right away. The staff was very friendly and helpful . Gave us a great place to eat. The rooms where very clean. The beds where nice and very comfortable. This was the most quit hotel i have every stayed in. The staff always was friendly The area around the hotel is nice. If your going to the American Airlines Arena this is the perfect hotel. Lots of places to eat near the W. The curtain was an interesting part of the room. It closes between the beds and the bathroom was the only thing we didn't like. We had a great stay. We will be back again sometime.

10

Joe

22 Apr 2025

·

Stayed 1 night

Nice and clean hotel. Walking distance from sporting event, shopping and restaurants.

10

DeAnne

23 May 2024

·

Stayed 1 night

Front desk staff and cleaning crew were exceptional.

4

Aaron

29 Jul 2023

·

Stayed 2 nights

This hotel is advertised and priced as an upscale hotel which it is definitely not. Old, outdated and beat up rooms from it being a party hotel. The pool is exceptionally nice and it is very close to the stadium. As long as you are not expecting a 4 star hotel with great service, you will not be let down.

6

Jordan

17 Dec 2022

·

Stayed 19,342 nights

It was a little disappointing for the price, the room was not as nice and clean as we expected

4

Kevin

11 May 2025

·

Stayed 1 night

Extremely disappointed as reviews state this is exceptional hotel. Bust and broken furniture on a balcony that was extremely dirty because it over looks massive construction sight not a nice view of downtown. The room has definitely seen better days and showing signs of extreme usefulness mirror rusting and fixture's rusting carpet pulling up in corners. Not at all worth $585 dollars for one night, plus $70 for valet.

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Rooms

Feedback is mixed: some enjoyed comfortable beds, spacious rooms, and views. Others disliked the open bathroom or half-door showers, dated or worn furniture, AC inconsistencies, and some noise.

Related guest reviews

10

Brandon

14 Dec 2025

·

Stayed 1 night

Very nice hotel. The bed, sheets, and pillows were so comfortable. We had a view of the American Airline Center. We attended the Mavs game that night. It was very convenient to simply walk across the street to attend the game.

10

paul

27 Mar 2023

·

Stayed 1 night

Great place to stay near the American Airlines Center. Guest wifi can be a bit spotty but thats nothing to worry about

4

Yolanda

31 Jan 2023

·

Stayed 2 nights

The hotel is old and dated not what I expected for a W Hotel.

10

Sandra

9 Sept 2023

·

Stayed 1 night

Hotel was nice and convenient for the concert location. The bed was really hard. It wasn’t as comfy as I was expecting from a Marriott location

8

Courtney

27 Mar 2025

·

Stayed 1 night

The location was great especially for a hockey game. The rooms were okay. The bathroom is set up differently with the shower and sink open. Also, the open concept shower doesn't make any sense to me. Water was spraying everywhere and it gets chilly. The water pressure, however, was amazing! Also, considering how much the W charges per night, you'd think they could put better toilet paper in the bathrooms and not 1-ply. Our view was also a large construction site right across the street so not a great view but also not the hotel's fault.

8

Alexandria

8 Sept 2025

·

Stayed 1 night

Very nice hotel and friendly/knowledgable staff the only thing was the ac didn’t kick in until maybe in the middle of the night for whatever reason

4

Jeff

14 May 2025

·

Stayed 1 night

For a kind stuido suite at over $600/ night the couch was tirn and the dining room table looked like it had a few too many bachelor parties on it. We asked for a different room, inly to find out we were in the 3rd floor and every car that had loud exhaust wanted it to echo off of every building neaby.

8

Bryan

17 Mar 2024

·

Stayed 3 nights

The room was very nice but for that price per night the beds were horrible! I expected a bed I did not want to get out of not one I couldnt wait to get out of. Otherwise, it was a nice stay.

10

Lee Anne

1 Apr 2024

·

Stayed 1 night

Very big room

8

Traci

14 Oct 2023

·

Stayed 1 night

Great location! Quick and easy access to American Airlines Center. Nice room, but I guess we expected a little more for the price. The showers only have a half door, so water sprays on the floor. The bathroom is also only closed off from the room with a curtain rather than a door.

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Service

Staff are widely praised as friendly and helpful. However, several guests reported billing or overcharge problems, reservation or room-type issues, slow responses, and inconsistent restaurant or room-service.

Related guest reviews

8

Amanda

28 Jul 2025

·

Stayed 2 nights

Amazing location for American Airlines arena. Nice hotel, pool and one of the restaurants had an unscheduled closing while we were there. Check in staff was super friendly!

10

Melanie

9 Dec 2025

·

Stayed 1 night

Staff and room were awesome!

2

Amanda

1 May 2025

·

Stayed 2 nights

I booked and prepaid for my stay five weeks in advance and the hotel did not honor the booking. The hotel confirmed my reservation the day prior arriving, regardless of the fact that they had overbooked did not have a room for me when I arrived to check in. The staff was disingenuous about their efforts to find a reasonable alternative, insisting the only possible solution was to switch hotels in the middle of my two night stay and return to the W for the second night. I have already been charged for the stay in the new hotel and have not seen any initiation of a refund for my prepayment (even though the staff promised that would be expedited).

2

William

22 May 2024

·

Stayed 3 nights

Double billed me. And wasted an hour of my time to get the charges reversed.

10

Dani

2 Aug 2025

·

Stayed 3 nights

Staff was exceptional

8

Penelope G.

18 Mar 2025

·

Stayed 1 night

Had a good stay. An overcharge on my bill but front desk corrected it.

10

Carrie

16 Sept 2023

·

Stayed 1 night

Fantastic customer service on arrival!!

2

Ashley

13 Mar 2023

·

Stayed 19,372 nights

This property has the worst management. I booked a few rooms. I booked one room which I paid for through Expedia and then I booked three other rooms which I picked the option to pay when I arrived. When I arrived I gave them a company card to pay for the rooms and put the deposit on. The next day I received a charge on my personal American Express for $1400 for a deposit. I went that evening to the front desk and asked the manager about the charge. He said oh it looks like Expedia charged the deposit. I said well if Expedia charged me it would say Expedia but it says the W dallas charges me. He looked into it and said the charge will be refunded since that card wasn’t suppose to be charged. Now mind you I never have them my Amex at all. So how they charged it is beyond me. Anyways fast forward I still from January haven’t gotten my refund back. Now I am fighting with American Express To get my money back I have emails from their staff stating that they owe me a refund etc still haven’t received it fought with the staff nothing. The worst staff I’ve ever dealt with.

10

Jaci

4 Jan 2026

·

Stayed 2 nights

This was one of my favorite hotel stays in Dallas ever. The staff was so polite, walking distance to American Airlines, good food, and incredible views. We will be staying here again

10

Sandra

18 Mar 2025

·

Stayed 3 nights

All staff that I had interaction were absolutely amazing. The hotel was also conveniently located in the center of everything, making walking to restaurants or other events easy. Will definitely book at this location again.

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Location

Excellent location directly across from the American Airlines Center with easy walkability to events, dining, and attractions. Some noted nearby construction and occasional street or construction noise.

Related guest reviews

10

Brandon

14 Dec 2025

·

Stayed 1 night

Very nice hotel. The bed, sheets, and pillows were so comfortable. We had a view of the American Airline Center. We attended the Mavs game that night. It was very convenient to simply walk across the street to attend the game.

10

Glen

2 Oct 2025

·

Stayed 1 night

Perfect location and accommodation for anyone wanting to attend an event at the AA center or anything in Victory area.

8

Carmen

5 Apr 2024

·

Stayed 11 nights

The Hotel ist Across the American Airlines Center (for Basketball and Hockey) and in the middle of a lot of Attraktions, which you can do by foot. A lot of Restaurants and grocery around, so you don’t necessarily need a rentable car. The pool on 16th floor ist nice and warm and grants a very nice View over Dallas. If it is windy it gets extreme at the 16th floor, That’s the only downside. Thumbs up for this Hotel!

10

Delia

4 Aug 2025

·

Stayed 1 night

Loved the close proximity to the American Airline Center, literally just across the street if you are watching a game or concert.

10

Terrell

5 Feb 2025

·

Stayed 1 night

Great hotel. Great location

10

Jason

2 Apr 2024

·

Stayed 1 night

Easy to walk to the American Airlines Center to catch a sporting event, concert, or other event.

10

Christine

24 Jul 2025

·

Stayed 1 night

I went to see a concert at American Airlines center. The location was perfect as we could walk right across the street. The street is small and had an intimate feel, not like normal downtown feel. And the parking was right across the street for $30 or you could valet for more. We also enjoyed the 16th floor pool. We did not have a great view from our room since there was just construction but it wasn't that big a deal. Also, be sure you eat before 11pm because everything seems to close down around that time. I will definitely stay there any time I have a concert or sporting event at the AAC.

10

Joe

22 Apr 2025

·

Stayed 1 night

Nice and clean hotel. Walking distance from sporting event, shopping and restaurants.

10

Lawren

3 Sept 2023

·

Stayed 1 night

Great location. Super convenient to walk to the AAC. Great night out.

10

Charissa

14 Jan 2023

·

Stayed 1 night

Very convenient to American Airlines and to restaurants.

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Dining

Dining experiences are inconsistent: reports of slow or missed breakfast orders, poor service, and an occasional closure. Others enjoyed the bar and found the restaurant good though pricey.

Related guest reviews

8

Amanda

28 Jul 2025

·

Stayed 2 nights

Amazing location for American Airlines arena. Nice hotel, pool and one of the restaurants had an unscheduled closing while we were there. Check in staff was super friendly!

8

Eric

10 Jan 2023

·

Stayed 19,365 nights

Hotel was great. People were great. Not family friendly though, the restaurant and bar in the lobby are busy at night.

8

Monika

21 Sept 2025

·

Stayed 1 night

Disappointing restaurant service

6

Amit

26 May 2024

·

Stayed 1 night

Room was great. Quiet and clean. Valet service was quite slow.Ate breakfast at the restaurant in the hotel. Waited 7 min before the hostess acknowledged me and got me a table. Staff was very slow and disorganized. Ordered an omelet and toast but toast come out 5 min after my omelet! Would not eat there again.

10

Christine

24 Jul 2025

·

Stayed 1 night

I went to see a concert at American Airlines center. The location was perfect as we could walk right across the street. The street is small and had an intimate feel, not like normal downtown feel. And the parking was right across the street for $30 or you could valet for more. We also enjoyed the 16th floor pool. We did not have a great view from our room since there was just construction but it wasn't that big a deal. Also, be sure you eat before 11pm because everything seems to close down around that time. I will definitely stay there any time I have a concert or sporting event at the AAC.

2

david

6 Dec 2025

·

Stayed 1 night

Overcharged by $1,100! Room ok, restaurant very very poor service (had to wait an hour from ordering but food had not arrived yet so left)

10

Kayce

14 Feb 2025

·

Stayed 1 night

We absolutely loved our time here. It was so fun and convenient for the Stars game. The bartenders were so friendly and the overall atmosphere had such a great vibe. We will definitely be staying here again!

4

Kain

4 Jun 2024

·

Stayed 1 night

The hotel and room was nice. We waiting for a bit upon arrival for valet which is understandable as they get busy so no big deal. Hotel was accommodating of an early check in as well. Pool deck was also really nice. Bed was uncomfortable, we left our breakfast selections on the door to be picked (well before the 2am cutoff) up for a 7:30 AM delivery. The cards were never picked up the night before and was still on the door at 7:30 AM when we checked. We then went down to the hotel lobby for coffee which was out. There was no one else around except for two ladies working the front desk talking and seemed bothered to have to refill it so we just left and went to Starbucks instead. We dined at Villa Azur and the food was pretty disappointing for the price. Everything was super salty and tasted premade and came out way too quickly to be made fresh. The lava tiramisu was definitely not made as I actually bit into a piece of the plastic wrapper. I booked this hotel back in April for me and my wife to have a nice weekend away and overall the stay was blah. I have no desire to ever stay here again. I thought the W was a well known high end hotel and honestly have had much better stays in hotels a 1/4 of the price of this one. I also noticed a pending charge on my card from the hotel for the room even after I had already paid for it through Expedia. The Hotel is telling me it can take a week or more to be refunded due to their mistake. To much mismanagement going on here. Do better

6

Stephen

10 Mar 2024

·

Stayed 1 night

The interior looked pretty average. It looks like they were doing some remodeling, so I didn’t see a whole lot beyond the lobby on the first floor. There’s a bar right across from the front desk, which looked really nice inside. I had a room on the third floor with a king sized bed. I’ve stayed in hotels that were far less expensive that looked nicer. The way the room was set up was very odd. You open your door and step into the bathroom/ front entrance. That room is divided by a curtain (?!?) and and giant door/mirror/divider. The king sized mattress needed to be swapped out with a new one, because the springs in the side I slept on were worn out and I could sink down into. We ordered breakfast via the card you fill out and hang on the outside of your door by 2 am, and my order was incorrect. They had two extra dishes we didn’t order and the two omelets we did order were prepared with the wrong ingredients. We ordered a large pot of coffee and got a small/medium sized French press that we got 3 whole cups of coffee out of. The breakfast ended up costing $77, so that was very disappointing. All in all, I’ve stayed at much worse and better hotels. To me, this was an average hotel, at best that I would not recommend to anyone else. There are much better options available in the area.

4

James

14 Aug 2023

·

Stayed 1 night

A lot not great. Value for money is crazy. Super expensive and not a super expensive experience. Bed was a little hard. AC in room would not go below 75 degrees at night. Phone by the bed would not work. No clear instructions on ordering room service. Ordered breakfast room service and delivered it 45 minutes early and it was cold. 18% service carge on everything and no choice to be less if service stinks. Now the positives. Restuarant while very expensive was fantastic as too the food. Service was good as well but we were about the only people in there. The pool was very nice and had fun. The staff were awesome.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$437
February	US$440
March	US$440
April	US$538
May	US$507
June	US$684
July	US$517
August	US$399
September	US$672
October	US$847
November	US$642
December	US$467

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $794	17 $561	18 $278	19 $278
20 $428	21 $428	22 $611	23	24 $983	25 $540	26 $530
27 $344	28 $399	29 $441	30 $441

Su	Mo	Tu	We	Th	Fr	Sa
				1 $418	2 $405	3 $399
4 $372	5 $429	6 $945	7 $968	8 $810	9 $919	10 $935
11 $415	12 $458	13 $945	14 $955	15 $916	16 $436	17 $439
18 $674	19 $958	20 $3,557	21 $977	22 $466	23 $474	24 $492
25 $753	26 $866	27 $984	28 $964	29 $368	30 $368	31 $371

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed, Corner (View)

Penthouse, 1 King Bed, Corner

Standard Room, 2 Queen Beds

Studio Suite, 1 King Bed, Corner (Mobility Accessible, Tub)

Premier Room, 1 King Bed, City View

Deluxe Room, 1 King Bed

Deluxe Suite, 1 King Bed

Suite, 1 King Bed, Corner (Mobility Accessible, Roll-In Shower)

Superior Room, 1 King Bed, City View (Mobility Hearing Access, Transf Shower)

Deluxe Room, 2 Queen Beds (Hearing Accessible)

Superior Room, 1 King Bed, City View

Standard Room, 1 King Bed

Premier Room, 1 King Bed, Balcony, City View

Premier Room, 1 King Bed, Balcony, City View (Mobility Accessible, Roll-In Shower)

Deluxe Room, 2 Queen Beds

Premier Room, 2 Queen Beds, Balcony, City View

Suite, 1 King Bed (View)

Standard Room, 2 Queen Beds (Hearing Accessible)

Suite, 1 King Bed (Corner)

Premier Room, 1 King Bed, City View (Mobility Hearing Access, Transf Shower)

Premier Room, 2 Queen Beds, City View

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about W Dallas

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Prices for upcoming dates