Name: Extended Stay America Suites - Dallas - Greenville Avenue
Address: 12270 Greenville Avenue, Lake Highlands, Dallas, Texas, United States of America, Dallas, Dallas County, US
Price range: US$57–US$67 per night
Rating: 7.2

What guests think

Across recent reviews, Extended Stay America Suites - Dallas - Greenville Avenue gets mixed feedback: many cite serious cleanliness and maintenance problems, while a smaller number appreciated quiet rooms, comfortable beds, and friendly front-desk staff.

Common complaints include roaches, lingering smoke or mildew odors, and worn interiors. Operational problems recur, such as a nonworking key-card system, elevator outages, and occasional Wi‑Fi or phone issues. Several guests felt unsafe due to loitering and overnight activity nearby, though some liked the proximity to restaurants and shopping despite road construction. Breakfast is very limited—typically coffee and instant oatmeal or a packaged item—and overall expect a budget stay with significant tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report recurring operational issues, including a nonworking key-card system and frequent elevator outages. Security concerns in parking and outdoor areas are noted, and some guests mention intermittent Wi‑Fi/phone service and construction affecting access.

Related guest reviews

8

Camille

30 Oct 2023

·

Stayed 1 night

The construction outside was the main issue.

2

Trina

27 Jul 2025

·

Stayed 2 nights

We couldn’t get keys because their machine was broke and was not advised of this ahead of time. My room needed a serious upgrade, smelled like mold in the bathroom . The saving grace was when I checked in Ms. Tammy was so sweet

8

Shana

28 Jul 2025

·

Stayed 2 nights

The key machine was damaged by a previous customer. Unfortunately, no keys could be given out, but the front desk was able to unlock the door for me. The room was very clean, cool, convient location and friendly front desk.

2

Steven

10 Nov 2024

·

Stayed 1 night

I couldn’t even get in and out of my room when I wanted or the door because their machine to initiate the access key cards for the room was down. And it seemed like it was a problem every time I needed to get back inside of the building because I didn’t have a key card.

6

Rebecca

14 Dec 2023

·

Stayed 1 night

Not very clean. Staff very unfriendly. Outside doors not secure. Full breakfast not put out until 9:15am and taken away at 10am

6

Gerald J

19 Nov 2024

·

Stayed 1 night

I did not like the fact that the key machine was not working so we had no keys to the room. If we left the building, the manager had to let us back in the room.

2

Rochelle

8 Nov 2024

·

Stayed 1 night

Wasn't in the room much. Only came for a concert. Car got vandalized in the parking lot and general manager TIM said there are no cameras outside that would have recorded there incident. He said they only have inside cameras. I don't believe that.

2

Cody

4 Jun 2024

·

Stayed 2 nights

A couple of the staff were friendly and one barely said to much. Got to my room and it looked nice in general. But there were brown markings/hand prints around the room, a giant ball of hair in the drain of the shower, stickers all over the wall decor and the wifi was down in the time of my stay but i don't hold it against them since there has been some crazy storms lately through texas. But the breakfast the serve is dissapointing that they should not claim that they seve breakfast cause its more like a snack granola bar with coffee, there were holes in some of the walls in the hall ways, and giant holes in the screens on the windows.

2

Lasheen

20 Jul 2024

·

Stayed 2 nights

It was terrible the first night I got stuck in the elevator for 10 minutes, there was no sign and did not get on the elevator out of service. None of that. There was never anyone at the front desk.. the second night all I couldn’t take a shower because the faucet in the tub was leaking and ran all the hot water out. Couldn’t call or go to the front desk to complain because there was no one there and last, but not least there were roaches in the room and they were not let me trade rooms

6

Cherise

12 Apr 2023

·

Stayed 1 night

Waited 15 min for front desk clerk to check me in and when she did she had an attitude. The elevators didn’t work and I had to carry heavy luggage up 3 flights of stairs then my room had a smell and my heat barely worked

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Cleanliness

Cleanliness is a frequent concern, with many reports of roaches, lingering smoke or mildew odors, and visible wear or mold. A few guests did find their rooms or bathrooms clean.

Related guest reviews

2

Maria

18 Dec 2024

·

Stayed 5 nights

The Hotel should be condemned, there was a moldy smell right from the lobby at the reception, mixed with a cigarrette smell. I asked the clerk, which floor was non-smoking, he said all floors, and asked if i was smelling cigarette smoke, i stated yes plenty, the next day, i come out of the room to pick up my rental, the smell was eve worst, now it felt like it had seeped through the walls, i come from getting the rental and advise that we have this issue also asked to move to another room if possible, they agreed, but the 2nd room was worse, with the same smell, dirty pillow and blankets and mold everwhere. Pictures were taken and shown to the clerk. I think that place should be closed, not sure how it passes insepction.

4

Shannon

5 Dec 2023

·

Stayed 1 night

I would not recommend this location. Woke up to roaches in the bathroom. When we informed the front desk there was no apology or emotion. She stated oh ok i will let them know. I have pictures but cant upload for some reason. One crawling up the wall. One roach crawling toward my husband's foot and 2 baby roaches in the bath tub This is horrible to worry the rest of the night if roaches will be in your bags.

4

Christopher

26 Feb 2024

·

Stayed 1 night

Room had roaches and had a mildew smell.

2

Ricardo

3 Apr 2025

·

Stayed 3 nights

This place is old and stinks. There are tons of cockroaches that I witnessed during my stay. The bed sheets are brown not white because of how old and dirty they are. It is truly amazing this place is allowed to stay open as old and dirty as it is.

6

Ryan

1 Jul 2023

·

Stayed 1 night

The hotel room had a slight smell, and there was a small bug hanging out on the bed. The staff were very friendly.

4

Brionne

3 Feb 2024

·

Stayed 3 nights

The price was okay. The bathroom had black mold and roaches. Even though it was non-smoking it smelled of cigarettes and Marijuana.

2

Gernisha

28 May 2024

·

Stayed 1 night

The room wasn’t clean

10

Dianne

28 Feb 2025

·

Stayed 1 night

Bathrooms were clean with fluffy white towels. Bedding was clean too.

2

Willie

25 Oct 2023

·

Stayed 1 night

The room was dirty dead cockroaches on the bed live cockroaches on the counter cockroach in the tub just very nasty place way overpriced

2

Anita

19 May 2025

·

Stayed 2 nights

The hallways and rooms smelled of smoke. There were bugs in the room and no bath towels. Sketchy people were hanging around the parking lot, we did not feel safe. This is the worst hotel I’ve booked through Expedia. I am shocked and disappointed that Expedia would offer such a horrible place. We left a day early and did not get a refund but we would rather lose money than stay another day here!

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Rooms

Some guests reported quiet, comfortable stays, but others found rooms dated with maintenance issues like faulty heaters, fridges, or door locks and occasional noise. Wi‑Fi reliability was inconsistent.

Related guest reviews

10

Mekdes

7 Sept 2023

·

Stayed 3 nights

My stay was great! Except there was a loud noise from my next rooms guests.

10

Samuel

25 Oct 2024

·

Stayed 5 nights

Doors wouldn't lock all the way ..Had maintenance personnel come and look at it but didn't get fixed!!

6

Christopher

30 Aug 2025

·

Stayed 3 nights

It was quiet.

10

Christopher

30 Aug 2025

·

Stayed 3 nights

Comfortable.

4

Rebecka

13 Jan 2024

·

Stayed 2 nights

The refrigerator wasnt cooling. Nothing to get ice, found a childs jacket on the floor by the bed stand, homeless couple sitting outside the door. Was not comfortable staying there but couldnt afford to go to a different place. Will not stay there again if i come back to town. The guy at the front desk was nice.

8

Phill

31 Jul 2025

·

Stayed 1 night

We did get a good nights sleep.

2

Cody

4 Jun 2024

·

Stayed 2 nights

A couple of the staff were friendly and one barely said to much. Got to my room and it looked nice in general. But there were brown markings/hand prints around the room, a giant ball of hair in the drain of the shower, stickers all over the wall decor and the wifi was down in the time of my stay but i don't hold it against them since there has been some crazy storms lately through texas. But the breakfast the serve is dissapointing that they should not claim that they seve breakfast cause its more like a snack granola bar with coffee, there were holes in some of the walls in the hall ways, and giant holes in the screens on the windows.

6

William

19 Mar 2024

·

Stayed 3 nights

Heavy highway construction obscures the entrance to the property The property is not in top notch shape. However, the room was clean, quiet, and the bed was very comfortable. After all, sleeping was the primary need for a room. I felt a little unsafe for no specific reason. I'm not sure why. I would not rule this property out for another stay. The staff was not outgoing, but adequate.

8

Alicia

27 Jul 2024

·

Stayed 1 night

Noise up stairs, they were walking all night.

8

Marcus

15 Jan 2024

·

Stayed 2 nights

So comfortable. The heater didn't work in our room but it stayed a very comfortable temperature while we were there. Everything was very clean just some chipped paint in the bathtub.

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Service

Service feedback is mixed: some praise friendly, helpful front-desk staff, while many cite rudeness, poor communication, long waits, and problems with check‑in or refunds/deposits. Key issues often required staff to manually grant room access.

Related guest reviews

2

Joshua

3 Jul 2024

·

Stayed 1 night

Upon arrival at midnight was told my stay booked thru Expedia was cancelled by hotel and the there was nothing they could help me with. It also held up my last bit of money. Expedia helped me. But hotel clerk could care less

2

Wes

21 Aug 2025

·

Stayed 3 nights

Horrible staff very unprofessional will never stay here again! Total disappointment

10

Iesha

30 Dec 2022

·

Stayed 19,349 nights

Great staff

4

Vidjeabaskaran

8 Dec 2023

·

Stayed 1 night

The property staff are not friendly felt like they don’t want us to be there. Also we left a jacket in the room tried calling front desk for a week so far the call did not go thru. Very poor service

2

Lydia

15 Oct 2023

·

Stayed 3 nights

No one showed to help us to check-in on 10/04/'23,we wait for whole one hour still no one help(from 6:00to 7:00 pm),

2

Chelly

11 Jul 2025

·

Stayed 2 nights

When I went to check in they had rented my room out and did not have another room to give me.

10

Darrell Blake

20 Mar 2025

·

Stayed 5 nights

The front counter staff is ecxellent, helpful and so kind. I will be staying here again

10

Darrell Blake

13 Mar 2025

·

Stayed 8 nights

All four front-desk agents were excellent and cared about me and my stay. Ms. Tammy and Ms. Keisha deserve a special mention. Each went above-and-beyond!!

2

Monita

12 Mar 2025

·

Stayed 4 nights

I spent almost a 1000 dollars an they have not gave me my deposit back an I call like 4 times they was very rude it's been about a month now. They didn't clean my room but one time an I had to keep asking them too they didn't tell me that they on clean one a week but when I came I was sick three days later I realized my bed hasn't been changed all they can say is my house keeper didn't do it like if the room is not cleaned an I didn't mess it up who did it lol they was just rude an trying to save them face it doesn't work

2

Bert

20 Nov 2024

·

Stayed 6 nights

I arrived in desperate need of a bathroom. The front desk clerk told me “No public restroom,” and repeated that like an automaton. Machine to make room keys was broken, so someone had to let me into my room every time for the entire week, and I was told there are no plans to fix or replace the machine! Phone in room not connected, tried calling front desk with my mobile but no answer! I went to the front desk to say I had no shower curtain—and the clerk gave me one to install myself! Every employee was miserable and unaccommodating. I was treated like one of the many street people hanging around the hotel rather than a welcome paying guest. On the last morning there was no coffee in the lobby!

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Location

Many guests felt the area was unsafe, citing loitering and incidents in the parking lot; ongoing road construction also affects access. Some appreciated proximity to restaurants and shopping.

Related guest reviews

8

Camille

30 Oct 2023

·

Stayed 1 night

The construction outside was the main issue.

10

aly

9 Sept 2024

·

Stayed 1 night

Layout. One drive in next to homeless camp. One way in one way out of parking lot. No breakfast as advertised.

2

Kevin

11 Apr 2024

·

Stayed 4 nights

The motel ran out of pots & kitchen utensils, hallway was dirty & smelled of cigarettes. There were homeless people hanging around exit doorway & exit were propped opened. We were harassed when we tried to shut the door closed. We didn’t feel safe & will never stay at another Extended Stay again

4

Rebecka

13 Jan 2024

·

Stayed 2 nights

The refrigerator wasnt cooling. Nothing to get ice, found a childs jacket on the floor by the bed stand, homeless couple sitting outside the door. Was not comfortable staying there but couldnt afford to go to a different place. Will not stay there again if i come back to town. The guy at the front desk was nice.

2

Kenia

13 Sept 2024

·

Stayed 4 nights

Too many homeless people

2

Rochelle

8 Nov 2024

·

Stayed 1 night

Wasn't in the room much. Only came for a concert. Car got vandalized in the parking lot and general manager TIM said there are no cameras outside that would have recorded there incident. He said they only have inside cameras. I don't believe that.

2

Mary

4 Mar 2024

·

Stayed 1 night

Sketchy neighborhood and people hanging around. Poor lighting inside and out. On first floor with window glass broken. Left after checking in because I didn’t feel safe. $100 wasted.

4

Aaron

25 Aug 2024

·

Stayed 2 nights

Ended up not staying here because there was a small homeless camp next to the building. I know this isn't the staff's problem. Just didn't feel safe.

10

Frank

29 Sept 2024

·

Stayed 2 nights

Very nice place- lot of restaurants and shopping around there

2

Soheeb

3 Sept 2024

·

Stayed 1 night

The dirtiest hotel I have ever stayed, there many destitutes roaming around the hotel. The caliber of people that stayed in the hotel. I can’t just say it. The picture they put online deceived me before I booked

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Dining

Breakfast is very limited—typically coffee with instant oatmeal or a packaged muffin—and several reviews say it was missing despite being advertised. No on‑site dining beyond this is noted.

Related guest reviews

6

YA-WEN CHOU

26 Aug 2024

·

Stayed 1 night

I am like to stay but the hotel only have coffee and oatmeal for breakfast.

2

Ryan

23 May 2024

·

Stayed 1 night

I can't recommend this hotel at all. I woke up to go to the bathroom in the night and turned on the lights to dozens of cockroaches on the floor. This hotel is filled with drug dealers, prostitutes, and transients. You could not walk down the hall without the smell of drugs coming from almost every doorway. There was no breakfast, as promised, and no attendant at all in the morning.

10

aly

9 Sept 2024

·

Stayed 1 night

Layout. One drive in next to homeless camp. One way in one way out of parking lot. No breakfast as advertised.

6

Rebecca

14 Dec 2023

·

Stayed 1 night

Not very clean. Staff very unfriendly. Outside doors not secure. Full breakfast not put out until 9:15am and taken away at 10am

8

Ken

11 Apr 2024

·

Stayed 3 nights

It advertised a “Free Breakfast” which actually was coffee and instant oatmeal. Thats not really breakfast.

4

Anna

31 Jul 2023

·

Stayed 3 nights

Front desk employees were awesome Property was ehh rooms had roaches Breakfast was just a muffin/granola There’s construction going on so be prepared To get woken up at 6am lol

4

Madhup

10 Aug 2024

·

Stayed 1 night

The hallways were outright smelly and dirty. The stench was coming through the room too. The hotel advertises including free breakfast but there was nothing more than coffee and packet oats.

6

Gerardo

21 Apr 2025

·

Stayed 1 night

Only coffee and out meal for breakfast and the room was a bit run down

6

aly

18 Sept 2024

·

Stayed 2 nights

truly have breakfast as advertized, snack machines not maintained

2

Valerie

4 Jan 2024

·

Stayed 1 night

Added fees not in original booking, no breakfast as advertised, room was in poor repair/condition, outside doors were boarded up, no outside sidewalks. Will not stay again. Room was not worth the price.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$58
February	US$58
March	US$55
April	US$57
May	US$60
June	US$81
July	US$61
August	US$57
September	US$61
October	US$58
November	US$59
December	US$58

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $57
20 $57	21 $57	22 $57	23 $58	24 $58	25 $62	26 $61
27 $57	28 $57	29 $57	30 $57

Su	Mo	Tu	We	Th	Fr	Sa
				1 $57	2 $66	3 $66
4 $58	5 $58	6 $61	7 $59	8 $62	9 $62	10 $61
11 $61	12 $58	13 $58	14 $58	15 $60	16 $63	17 $61
18 $58	19 $58	20 $58	21 $57	22 $59	23 $67	24 $67
25 $58	26 $58	27 $58	28 $58	29 $57	30 $61	31 $61

Extended Stay America Suites - Dallas - Greenville Avenue

Prices for Extended Stay America Suites - Dallas - Greenville Avenue

Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed, Accessible

Studio, 2 Double Beds

Studio, 1 King Bed

Guest reviews of Extended Stay America Suites - Dallas - Greenville Avenue

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Dallas - Greenville Avenue

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