Name: Holiday Inn Express Hotel & Suites - Sumter by IHG
Address: 2490 Broad Street, Sumter, South Carolina, United States of America, Sumter, South Carolina, US
Price range: US$100–US$448 per night
Rating: 8.58

What guests think

At Holiday Inn Express Hotel & Suites - Sumter by IHG, travelers highlight friendly, accommodating staff, a convenient location near restaurants and shops, and comfortable stays with good breakfasts that make the property a straightforward, reliable choice for short visits.

Cleanliness feedback is mixed, ranging from very clean rooms to recurring reports of mold or mildew smells, dirty tubs, and occasional pests. Ongoing renovations have created clutter, reduced parking, and temporary maintenance issues, though some guests like the refreshed rooms. A few mention noise from slamming doors, loud AC, or traffic. Overall, expect a convenient stay balanced by renovation activity and inconsistent cleanliness.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Mentions include a pool (no hot tub) and free laundry, with ongoing renovations reducing parking and creating clutter around entrances. Some guests noted maintenance issues with elevators, pool cleanliness, and a lack of a trash can in the gym.

Related guest reviews

2

richard

28 Apr 2024

·

Stayed 1 night

It was under renovation and parking lot was filled with trailers making parking inconvenient. Entrance clustered with large boxes relating to remodel. Only third floor available and with rooms not yet renovated so moldings falling from wall as well as a general desperate need for maintenance. Arrived for breakfast 15 minutes before closing only to find half the trays empty with no one refilling them therefore relegated to a very disappointing meal. elevators needed vacuuming with litter on floor during entire stay. Worst experience ever at a hotel and most disappointing was fact that there was no mention of renovation when booking. Just booked trip to Cancun with Expedia and can only pray no such similar fate awaits me. I truly feel like I was duped and am somewhat angry about that, first time for such a disappointment with your services and may have to consider different approach for future bookings. RICHARD CESARSKY

10

Trana

16 Jul 2023

·

Stayed 1 night

I would give this Holiday Inn 10 stars. It was clean, staff were very nice and welcoming, all inclusive breakfast was A , the pool was nice, free laundry room, etc. If your in Sumter, South Carolina definitely stay here. You won’t be disappointed.

8

Sudie

20 Aug 2024

·

Stayed 2 nights

Great staff, clean rooms &great breakfast. Just needed some of the amenities that were unavailable during construction

2

Douglas

27 Apr 2024

·

Stayed 1 night

This inn is undergoing in serious renovations. I’ll not check in if I knew.

8

Michelle

19 Oct 2025

·

Stayed 1 night

The staff was great only had a pool not a hot tub room was comfortable great place to stay.

8

Thomas

25 Feb 2024

·

Stayed 1 night

Hotel under going remodel so kind of a mess.

8

Timothy

27 Apr 2024

·

Stayed 1 night

Breakfast was good, room was updated and nice. Room and bathroom appeared clean. Not much parking due to renovations and the soap dispensers should be small travel soap instead of large containers.

10

Phyllis

26 Aug 2024

·

Stayed 1 night

All was good as usual when staying at Holiday Inn. Jordan, our check-in person was friendly, efficient, and ready to help with questions. Breakfast was great with a very cheery helper (at 6:30). There were two big shipping containers out front which made going in and out a little more difficult, but they were undergoing refurbishing, which may explain that.

10

Tina

27 May 2024

·

Stayed 2 nights

Friendly staff. Excellent location, which is near several restaurants within walking or driving distance. Sizable room. The free breakfast is a plus but it is limited in the options. The hotel is currently under renovation but from the layout it appears that it will amazing once completed.

6

Shaalim

13 Jun 2023

·

Stayed 4 nights

Clean up the parking lot and do a better job of vacuuming the rooms (behind the beds). Spray for roaches, as we observed several. Clean out the pool to eliminate the sand, and sanitize the pool. Put a trash can in the gym to prevent trash from going where towels should go. Service the elevators.

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Cleanliness

Cleanliness is mixed: many guests found rooms very clean, while others reported mold or musty odors, dirty or dingy tubs, dust, stains, and occasional roaches or bedbugs.

Related guest reviews

10

Katherine L

3 Jul 2025

·

Stayed 2 nights

Very clean property with very professional, helpful and friendly staff. Great bed and quiet. Room right beside elevator and never heard anything.

6

Pamela

28 Aug 2023

·

Stayed 2 nights

Bathroom was not clean. White dried up stain or solution all over the bathroom. Need repairs in shower/tub. Suggest replacing shower/tub. Items from previous guest left under couch. All the furniture was chipped and damaged. Knobs missing from cabinet in sink area.

6

Lisa

29 Sept 2024

·

Stayed 1 night

Very noisy. Smelled. Tub was dingy. Liked the remote blinds.

8

Betty Deas

15 Dec 2025

·

Stayed 1 night

At 2am in the morning as I was taking my shower I noticed that around the soap and shampoo dispenser black mold!!! It was too early for me to leave and too late to change rooms.

6

natalia

13 Aug 2024

·

Stayed 1 night

The hotel was dirty. The carpets were disgusting especially in the elevator- not even vacuumed. Dirt on the floor. I saw a cockroach in the room. Couldn’t get out of there faster. Thanks god it was just one night.

6

Mark

7 Oct 2024

·

Stayed 1 night

Staff was friendly and check in was quick. Cleanliness not the best. Tub was dirty and had nonskid pad in tub that was halfway pull up, showing dirt underneath. Area around window was mildewed

6

Felecia

4 Jan 2026

·

Stayed 1 night

The room was not clean. Candy on the floor, toilet had bowl mess still on it, hair in the shower and lots of dust. This should not be the case with the amount charged at these hotels. We often stay here and this was just not clean. Good thing I travel with Lysol and bleach wipes.

8

Keith

23 Jun 2024

·

Stayed 1 night

Hotel is under renovation and our room had bedbugs. My wife got bitten several times on her body while in bed. We asked for a king size and got two double beds

6

Leilani

24 Sept 2023

·

Stayed 1 night

The night worker who checked us in, she was amazing. She was a black lady with a white patch on her stylish hair, don't know her name so want her to get the praise she deserves. She was amazing. She checked us in with a beautiful smile, helped us with getting extra bedding and my son for got his tooth brush and my husband his razor, so she helped with that too. Not once did she look or sound sour. She has the personality of a saint! She is why I even gave this place a 3. The bathroom was so dirty I didn't let my kids take a bath in there. The black bathroom mold was gross! The blankets smelled gross and musty. The beds were ok though. The counter and sink was clean too but the fridge was filthy and the walls damaged. Will I return? If I do, it will be to meet that lady again. She was the kindest. My family is dairy free so the breakfast was not for us.

6

Shaalim

13 Jun 2023

·

Stayed 4 nights

Clean up the parking lot and do a better job of vacuuming the rooms (behind the beds). Spray for roaches, as we observed several. Clean out the pool to eliminate the sand, and sanitize the pool. Put a trash can in the gym to prevent trash from going where towels should go. Service the elevators.

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Rooms

Rooms are generally comfortable with good beds and some refreshed decor; several mention dated bathrooms and noise from slamming doors or loud AC. Suites and in‑room amenities are appreciated.

Related guest reviews

8

Lindsay

7 Nov 2025

·

Stayed 2 nights

Staff was super friendly, location was great for purposes of my visit. Bathrooms were showing their age, but all was very clean.

10

Katherine L

3 Jul 2025

·

Stayed 2 nights

Very clean property with very professional, helpful and friendly staff. Great bed and quiet. Room right beside elevator and never heard anything.

8

Edwin or Lekeysha

7 Mar 2023

·

Stayed 1 night

The room that I had smelled like someone had been smoking in it previously and not many lights in the room in the sitting area. Very dim

6

Tammy

23 Oct 2024

·

Stayed 3 nights

The room and the staff were awesome. The breakfast buffet can’t be beat. The only issue was that the doors slam hard and one night I got almost no sleep. We were ground floor at the end of hall. Between people coming and going out the side door and the room doors slamming, not much rest. The traffic noise is pretty loud too. I would suggest installing the hinge that other hotels have on their doors. Unless you hold onto the door, it slams very hard

8

Jacqueline

28 Mar 2023

·

Stayed 1 night

The room was nice and comfortable

6

Lisa

29 Sept 2024

·

Stayed 1 night

Very noisy. Smelled. Tub was dingy. Liked the remote blinds.

10

Jennifer

6 Oct 2025

·

Stayed 1 night

Good breakfast. Nice beds

10

Korey R

13 May 2025

·

Stayed 1 night

Amenities in the room were great.

10

Diane

27 Nov 2023

·

Stayed 2 nights

Good size suites. Beautiful remodel. Friendly staff. The open space decor is lovely.

10

Tara

27 Feb 2025

·

Stayed 1 night

The bed and pillows were comfortable. I liked the Dove bath products in the bathroom.

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Service

Service is widely praised as friendly, professional, and accommodating, with quick check‑ins and helpful responses to requests. A few report lapses such as slow check‑in, an unhelpful clerk, or refund limitations.

Related guest reviews

8

Lindsay

7 Nov 2025

·

Stayed 2 nights

Staff was super friendly, location was great for purposes of my visit. Bathrooms were showing their age, but all was very clean.

10

Angelique

19 Apr 2025

·

Stayed 1 night

Check in was quick and seamless. Lots of restaurants and stores near by.

10

Katherine L

3 Jul 2025

·

Stayed 2 nights

Very clean property with very professional, helpful and friendly staff. Great bed and quiet. Room right beside elevator and never heard anything.

8

Michelle

19 Oct 2025

·

Stayed 1 night

The staff was great only had a pool not a hot tub room was comfortable great place to stay.

4

Veronica

24 May 2025

·

Stayed 1 night

It took 2 hours to chec

10

Cindy

23 Nov 2023

·

Stayed 2 nights

This is an older building but they take care of it. The employees are sooooo freaking friendly and kind. I had an issue with the tub not draining and I mentioned it on my way out and when I came back a couple of hours later it was already taken car of.

8

Stephen

2 Apr 2025

·

Stayed 1 night

Front desk staff is friendly with expedited check in. Property is well maintained with well staffed housekeeping. Safety is a priority.

10

Linda

5 Sept 2025

·

Stayed 1 night

When I come to Sumter - I always try to stay here first- clean comfortable and quiet and staff is friendly- thank you

8

Samuel

21 Jun 2023

·

Stayed 1 night

front desk person did not get up to check me and sent me the long way around to get to my room clerk was very unprofrs realy needs some training

8

Misty

16 Dec 2024

·

Stayed 1 night

The staff was great. We got there at 1 but had an event that we had to attend at 3. We spoke with the staff and they were able to accommodate an early check in of 2pm which allowed us time to get dressed in enough time for our event. Room was comfortable, only odd was that they could have used a new tub in the room we were in.

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Location

Location is convenient and accessible, close to restaurants, shops, and major routes. Several guests noted it’s an easy, non‑congested area for a quiet, practical stop.

Related guest reviews

10

Angelique

19 Apr 2025

·

Stayed 1 night

Check in was quick and seamless. Lots of restaurants and stores near by.

10

Kamesha

23 Oct 2024

·

Stayed 4 nights

I love the fact that the staff exhibited hospitality and was very involved. The location is convenient and very accessible to my loved ones and shopping area.

10

Antoinette

15 May 2025

·

Stayed 2 nights

Right in middle of everything needed

10

Carah

4 Aug 2023

·

Stayed 1 night

Price and location were perfect.

10

Robert

28 Dec 2022

·

Stayed 1 night

Friendly, super clean, great location. Just a short walk across the street to some great restaurants.

10

Katrice

24 Jul 2023

·

Stayed 1 night

Our stay was excellent. Friendly and attentive staff. Room was clean and cozy. The location was great as well. Next to several restaurants. I would definitely stay again!

10

Krista

4 Mar 2024

·

Stayed 1 night

Undergoing renovations but very nice overall. It was a quick overnight stay (helping our daughter move). Super close to restaurants that are within walking distance. Right next door to Outback! Friendly staff!

10

Philip

31 Jul 2023

·

Stayed 3 nights

Great location

10

Delores

23 Dec 2022

·

Stayed 19,344 nights

Most convenient area while on travel

8

Merle

8 Jul 2025

·

Stayed 1 night

Easy access for the route we were driving; non-congested, quiet, close to dining options, close to church.

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Dining

Breakfast is frequently praised for quality, with occasional comments about limited options or slow restocking near closing.

Related guest reviews

8

Trina

26 Jan 2025

·

Stayed 2 nights

Great breakfast, awesome staff,

10

Joshua

14 Dec 2024

·

Stayed 1 night

Breakfast was good, front desk staff was super friendly

6

Tammy

23 Oct 2024

·

Stayed 3 nights

The room and the staff were awesome. The breakfast buffet can’t be beat. The only issue was that the doors slam hard and one night I got almost no sleep. We were ground floor at the end of hall. Between people coming and going out the side door and the room doors slamming, not much rest. The traffic noise is pretty loud too. I would suggest installing the hinge that other hotels have on their doors. Unless you hold onto the door, it slams very hard

10

James

8 Nov 2025

·

Stayed 4 nights

Breakfast was great, hotel was clean and mostly quiet

8

Victoria

10 Dec 2024

·

Stayed 1 night

The property is nice. The rooms were clean for the most part. One bed felt like it had crumbs in it, so we swept the sheets off. The bathroom was clean, but the shelves in the bathroom could use some dusting. Beds slept great! And our kids really enjoyed the breakfast options.

10

Jennifer

6 Oct 2025

·

Stayed 1 night

Good breakfast. Nice beds

10

Latoya

24 Nov 2024

·

Stayed 1 night

Staff was very friendly and the Rooms was neat and clean. Breakfast was also great.

10

Phyllis

26 Aug 2024

·

Stayed 1 night

All was good as usual when staying at Holiday Inn. Jordan, our check-in person was friendly, efficient, and ready to help with questions. Breakfast was great with a very cheery helper (at 6:30). There were two big shipping containers out front which made going in and out a little more difficult, but they were undergoing refurbishing, which may explain that.

8

Daniel

25 Jun 2023

·

Stayed 1 night

Our only complaint was the breakfast. When the stuff was on the bar it was good but there wasn’t that many people eating and all the core stuff was empty and had to wait a while to get fresh food. Luckily we weren’t in a hurry and the lady working the kitchen was friendly but it was a little disappointing waiting 20 minutes for cheese omelets.

10

Tina

27 May 2024

·

Stayed 2 nights

Friendly staff. Excellent location, which is near several restaurants within walking or driving distance. Sizable room. The free breakfast is a plus but it is limited in the options. The hotel is currently under renovation but from the layout it appears that it will amazing once completed.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$125
February	US$145
March	US$215
April	US$265
May	US$237
June	US$172
July	US$145
August	US$127
September	US$176
October	US$212
November	US$142
December	US$114

Su	Mo	Tu	We	Th	Fr	Sa
				1 $136	2 $132	3 $146
4 $132	5 $132	6 $132	7 $132	8	9	10 $285
11 $110	12 $110	13 $110	14 $100	15 $285	16 $294	17 $448
18 $328	19 $215	20 $215	21 $215	22 $153	23	24 $307
25 $180	26 $260	27 $230	28 $223	29 $218	30	31 $262

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $124	21	22	23	24	25	26
27 $221	28 $239	29 $242	30 $270

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed (Additional Living Area)

Suite, Multiple Beds (Additional Living Area)

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Hotel & Suites - Sumter by IHG

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