Name: Hyatt Place Sumter/Downtown
Address: 18 N Main St, Sumter, South Carolina, United States of America, Sumter, South Carolina, US
Price range: US$134–US$368 per night
Rating: 8.88

What guests think

At Hyatt Place Sumter/Downtown, many guests praise the friendly, accommodating staff, comfortable and generally spacious rooms, and the central downtown location that’s walkable to restaurants and attractions, making it a reliable base for short stays and events.

Breakfast and dining feedback is mixed: some enjoyed a generous spread, while others found options limited, not replenished, or not included, and a few encountered early bar or restaurant closures and no complimentary lobby coffee. Cleanliness and upkeep vary, with reports of hair or odors, occasional HVAC or fridge failures, slow drains, and other minor maintenance issues alongside many notes of tidy rooms. Parking is usually free in a nearby garage but can be inconvenient, and some guests noted hospital or street noise; overall, expect welcoming service and a convenient downtown stay with a few tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is usually free in a nearby garage, though some find it inconvenient or untidy. An on-site bar is noted, but hours or offerings can be limited; the pool is present with a few comments on availability or size.

Related guest reviews

10

Stephanie

15 Jun 2025

·

Stayed 2 nights

Every thing was wonderful!! Second time staying here . The only issue was we saw on the website the Restaurant was open until 12 and they closed at 10:45. Need to change the information please.

4

John

24 May 2025

·

Stayed 1 night

No food, restaurant closed in the middle of the day, bar closed. Breakfast stopped at 930am restaurant still not opened afterwards 😕

10

Gail

11 Aug 2024

·

Stayed 1 night

The parking building seem to be filled with a bunch of trash in the different parking places. But the grounds where the Hyatt is were great.

10

janae

9 Aug 2024

·

Stayed 1 night

The property is conveniently located in the middle of the city. When you come outside there are lots of stores and structures to see. So going for a walk is ideal. The seating in the hotel is really nice. Breakfast was great. One of the night clerks is very helpful and pleasant to talk to. We arrived during a bad storm and she was very informative and calm. She also served us at the bar and its very obvious she loves her job. Every guest I passed in the hotel was pleasant as well. The only thing I didnt like is that the pool is smaller than I expected. However I loved how it was set up outside where you could see the courtyard.

10

Willie

7 Apr 2023

·

Stayed 1 night

Parking is free....may have to walk a small distance.. No handicapped parking near

8

Gay

21 Oct 2025

·

Stayed 2 nights

The hotel as okay. Nothing extra to mention. The location is in the heart of downtown Sumter. Parking was not as convenient as I’d have liked. Staff were super nice and accommodating.

10

Kristen

4 Jun 2023

·

Stayed 1 night

Perfect find! Wish all hotels were this easy to find, everything from parking, safety, 1 block from several dining options ** found amazing pub 2 bocks away across from a distillery that had a much better menu. Hotel is clean and a win!!

10

debra

21 Jun 2025

·

Stayed 2 nights

The pool wasn’t available

8

Caelynn

30 Jul 2024

·

Stayed 2 nights

The property was very well kept. The common areas were accessible and clean. The bartenders were nice and it was very pleasant to see security constantly patrolling. However, the parking garage could use some TLC. Other than that, very pleasant stay!

10

Marcia

29 Sept 2025

·

Stayed 1 night

Overall, it was a good stay. I appreciated that the parking was very convenient and there was no added fee for parking. The room was clean. The check-in staff was friendly.

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Cleanliness

Many guests found rooms and common areas clean, but several reported issues like hair in bathrooms, unpleasant odors, dirty linens, and lapses in housekeeping or hallway upkeep.

Related guest reviews

10

Devon

19 Apr 2025

·

Stayed 1 night

Quiet,convenient and very clean

4

mz

21 Oct 2024

·

Stayed 2 nights

The location of the hotel was excellent, especially with Oktoberfest happening during our stay. The front desk staff were friendly and helpful during check-in. We appreciated the daily hot breakfast with a variety of options. However, the hallways had an unpleasant sewage odor, which was off-putting. In our room, the bathroom wasn't up to standard; there was hair on the ceiling, and the interior door was dirty. The walls next to the bed were also stained. Additionally, the refrigerator didn't work properly, as it failed to keep our beverages cold.

6

Sylvia

6 Jul 2023

·

Stayed 3 nights

My room was NOT CLEAN. There were little hairs all over the tub and toilet. Hair on the floor, holes in the sheets and staples in the bed. The staff was very accommodating and made sure my newro was very clean but, the above described was disgusting and disheartening especially b/c it was NOT my first time saying there.

10

Elijah

27 Apr 2025

·

Stayed 1 night

Mrs. Loretta was amazing. House keeping can do better bathroom floor was dirty and elevator tracks are filthy.

6

Misty

25 Feb 2024

·

Stayed 2 nights

The breakfast was not tended to so the area was not only almost empty by 830 but it was also a mess. The food itself was not good. The waffles were too hard to eat. The second morning the bacon was too hard to eat. There was hair on the walls of the shower. It looked as if it were from someone shaving their face. There was mildew on the grout. For what I paid per night I would have expected better.

2

Marie

13 May 2024

·

Stayed 2 nights

The room was clean but they gave me dirty linen what's on my bed in a dirty pillow in the air conditioner stop working so was in the room two days with no air conditioner

10

Martha

24 Apr 2023

·

Stayed 2 nights

It was one of the cleanest hotels we’ve stayed at and we travel quite often!

10

Mary

13 May 2025

·

Stayed 1 night

Great! Hallways need to be vacuumed.

8

Bernedine

16 Oct 2025

·

Stayed 4 nights

Did not like poor cleanliness of room.

10

Tracy

15 Jul 2023

·

Stayed 4 nights

The area is a downtown revitalization in progress so parts are great while others not as much. They cleaned our room once during our stay and didn't empty garbage, only switched out some towels and simply rehung others and removed the bath mat without replacing it. During our entire stay, there were bags of garbage on the floor around the garbage cans at the elevator. When we arrived later for breakfast, the offerings were limited.

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Rooms

Rooms are generally spacious and comfortable with good beds, but recurring issues include noisy or weak air conditioning, non-working fridges, occasional maintenance glitches, and some noise from adjacent systems or the street.

Related guest reviews

10

Pamala

14 May 2025

·

Stayed 1 night

There were many eateries nearby. My only crictism is that the rooms did not have microwaves. There was a community microwave near the elevators

4

Amanda

9 May 2025

·

Stayed 1 night

The air conditioner was so loud i had to just turn it off. The fridge was broken. Then, i had my do not disturb sign on the door and handyman knocked once then used their key and opened the door. Luckily i wasn't in the shower or at least i had clothes on. Terrible

2

Marie

13 May 2024

·

Stayed 2 nights

The room was clean but they gave me dirty linen what's on my bed in a dirty pillow in the air conditioner stop working so was in the room two days with no air conditioner

10

Jessica

25 Sept 2025

·

Stayed 2 nights

Staff were extremely accommodating with unusual requests and very friendly. Breakfast was very good. Beds were comfortable. Rooms are spacious.

6

Ralph

4 Sept 2024

·

Stayed 1 night

Our room was very humid and not cool.

6

Craig

11 Feb 2025

·

Stayed 1 night

Very noisy outside HVAC system either from the Hotel itself or neighbouoring building.

8

Stacey

28 Oct 2024

·

Stayed 2 nights

The room was very nice and spacious. The bed was comfortable. My only complaint is the HVAC system which was noisy. It took a while to tune out the sound so we could sleep. I would advise the hotel to fix it in Room 201 since that's the room we stayed in. Otherwise, it's a great hotel.

8

Roxi

11 Jul 2024

·

Stayed 1 night

The room was nice on first glance, but fridge didn't get cold, and air conditioning didn't get the room very cool.

10

Erin

18 Feb 2024

·

Stayed 1 night

The down button on the elevator wasn't working so we figured out we had to hit the up button, once in the elevator we had to wait for the door to close, then we could hit a lower floor. The front desk didn't mention it so maybe not aware. We will notify on checkout. Only stayed 1 night. Also, the room door slams shut. Otherwise it is very clean and quiet. The bed is very comfortable.

8

Zora

7 Mar 2024

·

Stayed 2 nights

Not sure about the phone system. We weren’t able to make call to the desk. Not sure how the phone works. Seemed to be dead. Also the bathroom floor filled with water when using the handicap shower. It was messy.

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Service

Service is a standout, with many reviews praising friendly, accommodating staff and smooth check-in; a few guests reported inconsistent front-desk help or billing and key-card issues.

Related guest reviews

10

Andy

9 Aug 2024

·

Stayed 4 nights

Stayed in this location many times. Hotel facilities are nice but what puts this one at the top of the Sumter list is the hotel staff. The people working here are always welcoming , helpful , polite. They all seem to share a positive upbeat attitude. The lobby bar has improved with the addition a few workers with real bar experience. This creates a more upscale atmosphere that begs you to sit and linger and mingle with other guests. I’m booking my next stay here right now!

2

John

25 Oct 2024

·

Stayed 2 nights

The facility was fine. My problem was with the staff. My girlfriend and I had one room booked through Expedia. My Girlfriends parents were in a second room booked directly with the hotel and provided their card for payment. The person who checked us in confused the reservation of the two rooms. A day after checkout I realized that I was charged for both rooms. I called the hotel to ask for a correction in the bill and was denied My Girlfriend called the hotel and was able to get the charges corrected. I am glad my Girlfriend was able to get this resolved but I was quite dissappointed with the way I the staff refused to work with me on this.

8

Gay

21 Oct 2025

·

Stayed 2 nights

The hotel as okay. Nothing extra to mention. The location is in the heart of downtown Sumter. Parking was not as convenient as I’d have liked. Staff were super nice and accommodating.

8

Matthew

4 Jan 2026

·

Stayed 2 nights

Rooms were very nice and the staff was very helpful.

4

Sheila

16 Jun 2024

·

Stayed 1 night

I arrived at 3:00 pm. I was not able to get a room until 4:21pm. Keys didn’t work had to go back to desk. They did them over was still hard to get in it finally opened. I had an event to go to by 6:00 I had to rush to get ready. When I got back the keys still would not work. I had to go back to the desk. Has not been well.

10

Jessica

25 Sept 2025

·

Stayed 2 nights

Staff were extremely accommodating with unusual requests and very friendly. Breakfast was very good. Beds were comfortable. Rooms are spacious.

10

Charlotte

24 May 2024

·

Stayed 1 night

The ladies at the front desk took such good care of me when my credit cards wouldn't work. I am so grateful to them.

6

Elizabeth

13 Jul 2023

·

Stayed 1 night

Front desk staff could be better trained in customer service. There was no greeting upon arrival and some seemed more interested in talking with one another than helping guests in need of assistance.

10

Jasmine

12 Mar 2025

·

Stayed 3 nights

Ms. Loretta at the front desk was an absolute pleasure. She was very polite and courteous. She informed me of everything that I needed to know about the facility and around the facility. I will definitely be back

10

Marcia

29 Sept 2025

·

Stayed 1 night

Overall, it was a good stay. I appreciated that the parking was very convenient and there was no added fee for parking. The room was clean. The check-in staff was friendly.

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Location

The downtown location is central and walkable to restaurants and attractions. Some noted hospital proximity and occasional street noise, and a few felt the surrounding area was uneven.

Related guest reviews

6

Jg

26 Mar 2025

·

Stayed 2 nights

The hotel was wonderful; the area around the hotel, not so much. There were boarded up businesses. Only 2 restaurants were opened, but we were afraid to walk to them. I would recommend the hotel, but not the town.

10

Andre

28 Jun 2025

·

Stayed 1 night

Perfect location

8

Pamela

1 Jun 2025

·

Stayed 2 nights

This location was ideal to see the sights in Downtown Sumter. Hotel staff were friendly and accomodating. Very walkable area with plenty of restaurants and a couple of bars. Was a bit noisy as it is close to the hospital and ambulances are coming and going. Wish I had brought headphones.

8

Randolph

8 Jul 2024

·

Stayed 2 nights

Great location.

6

Kevin

9 Sept 2023

·

Stayed 1 night

This property is next to a hospital, which isn't ideal. The parking garage isn't attached and apartments next door are pretty close.

8

Barbara

24 Sept 2023

·

Stayed 1 night

I liked the location of the hotel. It's in the heart of Sumter.

10

Sus

23 Sept 2024

·

Stayed 7 nights

Perfect place in sumter close to bars and restaurants

10

Gerard

11 May 2025

·

Stayed 1 night

Perfect location for Dumter opera house event

8

Gay

21 Oct 2025

·

Stayed 2 nights

The hotel as okay. Nothing extra to mention. The location is in the heart of downtown Sumter. Parking was not as convenient as I’d have liked. Staff were super nice and accommodating.

8

Belinda

13 Oct 2025

·

Stayed 2 nights

Hotel is nice, and with it being right on the Main St, there are great dining options within walking distance. Enjoyed stay, but at the high price, I can't give an honest 5 stars because there weren't many perks....it was slightly disappointing that there wasn't any complimentary coffee in the lobby (as most nice hotels offer), and breakfast wasn't included. Still, we did enjoy our stay.

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Dining

Breakfast feedback is inconsistent: several guests enjoyed it, while others found it limited, poorly replenished, or not included, with some noting no complimentary lobby coffee. Bar and restaurant availability and hours varied, with occasional early closures.

Related guest reviews

10

Stephanie

15 Jun 2025

·

Stayed 2 nights

Every thing was wonderful!! Second time staying here . The only issue was we saw on the website the Restaurant was open until 12 and they closed at 10:45. Need to change the information please.

10

John

4 Feb 2025

·

Stayed 1 night

Great place right downtown. Lovely stay, only issue was breakfast which was not replenished at all.

4

John

24 May 2025

·

Stayed 1 night

No food, restaurant closed in the middle of the day, bar closed. Breakfast stopped at 930am restaurant still not opened afterwards 😕

6

Tram Anh

1 Jul 2024

·

Stayed 1 night

The breakfast was really bad. When we came to get ours, there were only a few pieces left, but nobody replenished the food, so I decided to skip and my husband got a cup of instant oatmeal. We’d also heard motorbike/sport car’s exhaust noise and train movement at night. The surrounding area was like a desert. The place is old/dated. Everything in the room is old and very much used. They seriously need to do some renovation/upgrade. We were glad that we only stayed for one night.

10

Donzie

12 Jul 2024

·

Stayed 6 nights

Amazing Breakfast every morning.

8

Albert

28 Dec 2025

·

Stayed 2 nights

It used to be a good stay until breakfast amenities were taken away. Unfortunately we will have to reconsider with our stay in the future.

10

Molly

7 Jun 2025

·

Stayed 2 nights

My husband and I were very pleased with the room and facility. Breakfast was great!

6

Misty

25 Feb 2024

·

Stayed 2 nights

The breakfast was not tended to so the area was not only almost empty by 830 but it was also a mess. The food itself was not good. The waffles were too hard to eat. The second morning the bacon was too hard to eat. There was hair on the walls of the shower. It looked as if it were from someone shaving their face. There was mildew on the grout. For what I paid per night I would have expected better.

10

Jessica

25 Sept 2025

·

Stayed 2 nights

Staff were extremely accommodating with unusual requests and very friendly. Breakfast was very good. Beds were comfortable. Rooms are spacious.

8

Belinda

13 Oct 2025

·

Stayed 2 nights

Hotel is nice, and with it being right on the Main St, there are great dining options within walking distance. Enjoyed stay, but at the high price, I can't give an honest 5 stars because there weren't many perks....it was slightly disappointing that there wasn't any complimentary coffee in the lobby (as most nice hotels offer), and breakfast wasn't included. Still, we did enjoy our stay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$138
February	US$187
March	US$225
April	US$240
May	US$233
June	US$187
July	US$177
August	US$168
September	US$176
October	US$200
November	US$169
December	US$150

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $210	16 $192	17 $195	18 $368	19 $228
20 $169	21 $235	22 $274	23 $275	24 $288	25	26 $165
27 $185	28 $284	29	30 $299

Su	Mo	Tu	We	Th	Fr	Sa
				1 $157	2 $134	3 $246
4 $148	5 $222	6 $247	7	8	9	10
11 $147	12 $181	13 $281	14 $244	15 $283	16	17
18 $196	19 $245	20 $249	21 $239	22	23 $254	24 $257
25 $219	26 $252	27 $272	28 $271	29 $232	30 $256	31 $262

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Monthly average prices

About this property

Location

Room options

Room, Multiple Beds (Specialty)

Room, 1 King Bed Withith Sofa Bed, Accessible (Adapted with Showither)

Room, Multiple Beds, Accessible, Bathtub

Room, Multiple Beds (High Floor)

Room, Multiple Beds

Room, 1 King Bed with Sofa Bed, Accessible, Bathtub

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed (High Floor)

Room, 1 King Bed with Sofa Bed (Specialty)

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Sumter/Downtown

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Prices for upcoming dates