Name: Hampton Inn & Suites Memphis East Germantown Area
Address: 962 S Shady Grove Rd, Memphis, Tennessee, United States of America, Memphis, Tennessee, US
Price range: US$134–US$273 per night
Rating: 8.05

What guests think

At Hampton Inn & Suites Memphis East Germantown Area, guests frequently praise the friendly staff, generally clean spaces, and a safe, convenient Germantown location, while recurring critiques cite inconsistent housekeeping and occasional maintenance problems in rooms and bathrooms.

Rooms feel modern to many, but repeated comments mention soft or sagging mattresses, spotty A/C or TV performance, occasional door-lock or shade malfunctions, some missing amenities like microwaves or sleeper sofas, and occasional noise. Breakfast is widely liked and attentively managed, though a few guests note a smaller selection lately and limited options for special diets. Plan accordingly for gated parking fees and check your room promptly on arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gated, paid parking with a ticket system is common and feels secure, but several guests found it inconvenient or had scanning issues. A few noted elevator outages; many mentioned visible security presence around the lot.

Related guest reviews

8

David

29 Jul 2024

·

Stayed 1 night

Property as fine. Lots of security guards around.

8

Tracy

9 Jul 2024

·

Stayed 2 nights

We were assigned adjoining rooms which was perfect but one of the rooms was not clean so they had to be relocated to another room. I was not aware that parking was not feee and the tickets often did not scan correctly which was inconvenient as we had to wait for the front desk to open the gate. I did Dee safe and secure but would prefer one card key for the parking gate.

6

Darlene

13 Mar 2025

·

Stayed 1 night

Had to pay for parking if i want to park on the hotel property. At a rate of $10.50 per night. Wow!!!!! If you wanted to get wifi for free you had to join the Hilton Honors to get wifi free. If you didnt join you had to pay something like $4.99 per day. They also charged me an additional deposit of $100, just incase we messed up the room, most hotel only charge $50. In my opinion the making of the beds was sloppy, they had no info for restaurants, or rental cars etc, hell there wasnt even a bible in the room. In all my times ive stayed at hotels, they always had free wifi and free parking. It was very disappointing. Hilton isnt what it use to be and in the future i think ill stick with Marriott. Oh yeah and there wasnt a microwave either. Every hotel ive ever stayed at had one. Hilton needs to get it together. I mean seriously get it together.

6

Dennis Mark

23 Jun 2024

·

Stayed 1 night

Safe area. Parking was cumbersome having to get a ticket for entry and getting a new ticket evertime you left and returned.

8

Jason

17 Jun 2024

·

Stayed 2 nights

The hotel was fantastic except I was surprised to find out that they changed us $4 a day to park. The gate in and out was also a little inconvenient. There was construction going on in the street that made getting into the parking lot a little challenging. The hotel itself was great and everyone was very friendly. Breakfast and the pool were very good.

8

Brittany

4 Mar 2025

·

Stayed 1 night

Didn't like the fact that you have to pay $10 per night to park in their parking lot.

10

David

26 May 2024

·

Stayed 2 nights

Beautiful hotel, room was amazing. Security for parking lot awesome.

10

JOHN

12 Apr 2025

·

Stayed 1 night

Great place with gate - felt safe

8

Nila

7 Oct 2025

·

Stayed 3 nights

We liked the updated rooms. The elevator near the lobby was not working. There was a second elevator at the rear of the building. Breakfast was good! Very friendly staff.

8

Sherri

10 May 2025

·

Stayed 1 night

We were not prepared to have to get a parking ticket to even enter the parking lot nor we were prepared to have to pay $10 for parking, especially since this was not right downtown. When we got settled into our room we could not get the TV to work. We called the front desk and a maintenance person was to come fix it, but no one ever came. The lamp between the two beds would not turn on and the outlet there did not seem to be working. Other wise the room was clean and well supplied and the dining area was nice.

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms and common areas very clean, but several reported poorly cleaned bathrooms, dirty or sticky kitchen items, and floors not vacuumed. Housekeeping frequency sometimes required requests and was inconsistently delivered.

Related guest reviews

2

JoAnn

10 Nov 2025

·

Stayed 2 nights

The bath tub was nasty. They had a glob of black hair in the drain, the tub was soiled and warn, the overflow was corroded with rust and black gunk. I could not get in it due to the lack of cleanliness and appearance. Upon check-in on Friday I was told that they were sold out and did not have any other rooms available. The manager working the desk on Saturday night gave me a key to use another unoccupied rooms bathroom to take a shower. I was shocked when I saw the bathroom tub as the hotel boasted on their website about it being newly renovated . I do not recommend this hotel for its rooms. I have pictures to share if you would like to review them.

10

Freddy

3 Oct 2025

·

Stayed 2 nights

Very clean

10

Ramona

2 Sept 2025

·

Stayed 3 nights

This was a very nice hotel. Very clean and the staff was very friendly and helpful. Nice breakfast. We will be back again.

2

Tim

21 Aug 2024

·

Stayed 2 nights

No coffee cups in room. No shower curtain in bathroom. Floor no vacuumed. Pubic hair in tub. Limited breakfast items

2

Kellye

14 Jul 2024

·

Stayed 1 night

The property is located in a good area of the city. However, the property itself is poorly managed, poorly cleaned, and poorly ventilated. The halls were warm and humid, which is weird to feel as though you’re walking through misty clouds. It’s a nasty feeling. The room was haphazardly cleaned: greasy countertops, unkempt carpet, sticky furniture, and traces of black & tan smudges in the shower. I was disgusted! The elevator door will CLOSE ON YOU in 2 seconds flat!! Someone has to stand in the doorway of the elevator and push the door back just for it not to take you out!!! Management at check in (around 3:00 pm) was polite yet unhelpful. Management later that night (a tall black man) was also polite while being much more helpful. In all I would NOT recommend this hotel to anyone! Not even an enemy!!!

2

Jamilah

20 Aug 2024

·

Stayed 1 night

When we got into our room the shower was full of pubic hair and the towels had been used. The lady at the was really nice she switched our room and the room she switched us didn’t have a microwave so I had to go downstairs to warm up food.

8

Barbara

6 May 2025

·

Stayed 4 nights

Hotel was in a nice area and the room and property were nice. However I did find the cleanliness of room a little off putting. The kitchen looked as if the cabinets, microwave and refrigerator hadn't been wiped down in awhile. You could see food caked up on cabinet handles as well as microwave and refrigerator handles. The bathroom door had what looked like food stains on it. Staff was very pleasant and the breakfast was very good.

10

Julie

20 Nov 2024

·

Stayed 3 nights

Check in was quick and easy. Room was clean and the bed was comfy. Hotel looked like it was recently renovated. Breakfast was very good, hot foods hot and cold foods cold. EVERY staff person we interacted with were very nice and helpful. Would definitely recommend.

8

Alan

30 May 2024

·

Stayed 1 night

We only stayed one night, we had a suite with no cutlery no plates or cups, we eventually found them in the dishwasher still dirty, the manager said he couldnt give us a reduction as we booked by a third party, which is a good kop out in my opinion, That was our only negative about our stay

4

Nancy

14 Jul 2024

·

Stayed 3 nights

you have to notify 24 hours in advance to get daily room cleaning! what the heck!!!!! The floor was not clean when I first went in, so they don't take their housekeeping seriously. parking is a pain because you have to get a ticket to get in and use that ticket to get out. It's only good for one get out, and I had to call for help every time I left the property.

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Rooms

Rooms are modern and generally comfortable to many, with recent updates and suites appreciated. Recurrent issues include very soft or sagging mattresses, A/C or TV problems, occasional door-lock or shade malfunctions, missing amenities like microwaves or sleeper sofas, lower water pressure, and some noise.

Related guest reviews

10

Barrett

18 Jun 2025

·

Stayed 1 night

Is about 1 year old since the renovation. Very nice.

6

Robert

8 Jul 2024

·

Stayed 1 night

The place was decent but the mattress had a very large dimple that made my wife and I both roll to the middle canyon in the bed all night.

8

Daniel

25 Aug 2024

·

Stayed 1 night

The room and property were clean and comfortable. Last several times we have been there, the breakfast buffet has slowly gotten smaller with less choices, but still good. The room was lacking small items, like a clock, cups, and non-working shades. ( they're remote controlled). The only problem I really had was the lack of water pressure for the shower.

4

Shawn

5 May 2025

·

Stayed 2 nights

This was my 2nd stay at this hotel. I knee after the first stay that it was awful and I almost didn't go back, but the price wad so good that I convinced myself to give it a second chance. The mattresses are AWFUL and desperately need replacing. The toilets are very low to the ground. There is no water pressure in the shower. We had 2 rooms, each with 2 queen beds that "slept 5" and supposedly had a sleeper sofa, no sleeper. We only had 2 towels in each room that supposedly slept 5. The air conditioner didn't work well and it was HOT. The walls are paper thin and you can hear everything in the room next door including their morning alarm. YOU GET WHAT YOU PAY FOR. NEVER again!

6

Stephanie

7 Aug 2025

·

Stayed 1 night

Air conditioner was not working. Called front desk and they came up to look at it and they said it's not working. Do you want to move rooms. I said yes. He said he will look for another room. We had to pack everything back up and move rooms. Only two towels in room. Had to go to front desk to get more. Will not deliver to your room. P

6

stephanie

30 Jun 2025

·

Stayed 1 night

Stayed only one night but the door wouldn't properly closed (big issued for me as I was traveling with kids). When notified the receptionist they sent someone to "fix" the problem, but there was no difference.

6

Jennifer

27 Jun 2025

·

Stayed 2 nights

We stayed in a king suite. The kitchen floor and table had something sticky. Microwave did not work.

10

Jacquelyn

31 Dec 2024

·

Stayed 7 nights

The room design and space was very nice! We did not appreciate that they charging for parking when they clearly have a regular parking lot that extends around the facility and is not secured. It feels like the parking lot charge is to give you the feeling that you are getting a bit better price on this hotel, but they are just making up for the lower price by charging for parking.

8

Penny

27 Jul 2025

·

Stayed 3 nights

This is a nice property. We had a slight hiccup trying to get our room cleaned and get towels and coffee, but we were only here for 3 nights and they had coffee downstairs. I would like to point out that the room we had definitely needs new mattresses on both beds. Holes in the middle and extremely soft.

8

Nila

7 Oct 2025

·

Stayed 3 nights

We liked the updated rooms. The elevator near the lobby was not working. There was a second elevator at the rear of the building. Breakfast was good! Very friendly staff.

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Service

Many guests highlight very friendly, accommodating staff and helpful managers. Others experienced slow or unresponsive service at check-in or for requests (towels, sheets, room moves), and occasional reservation or room-type mix-ups.

Related guest reviews

2

Cortney

3 Jan 2025

·

Stayed 1 night

Nice room but check in was terrible. Lied to about room being ready. Put in a different room. Moved to our correct room around 8:30 at night. Did nothing to fix the problem.

10

Chastity

11 May 2025

·

Stayed 2 nights

The manager was great! There was a slight issue with my reservation and he fixed it for me. The room was clean and the amenities were great! I definitely will be staying here again!!

10

Timothy

12 Sept 2025

·

Stayed 1 night

The front desk and all staff went over and beyond to accommodate me . Recommend them with no doubt

6

Stephanie

7 Aug 2025

·

Stayed 1 night

Air conditioner was not working. Called front desk and they came up to look at it and they said it's not working. Do you want to move rooms. I said yes. He said he will look for another room. We had to pack everything back up and move rooms. Only two towels in room. Had to go to front desk to get more. Will not deliver to your room. P

10

Jason

28 Dec 2024

·

Stayed 1 night

My wife had surgery so I needed a wheelchair for when we arrived, they didn’t have one on site but the lady at the front desk called the hotel next door and they had one and she walked over and had it waiting for us when we arrived later than night. Awesome service !!!

10

Ginger

24 Jun 2025

·

Stayed 2 nights

We had an excellent experience at Hampton Inn and suites Memphis East Germantown. The entire hotel, including our room was very clean and comfortable. The hotel was decorated in an up-to-date manner with all modern amenities. The staff, especially Kay, at the front desk was extremely friendly and helpful. We would highly recommend this hotel and would stay there again.

2

Barbara and Richard

8 Oct 2024

·

Stayed 1 night

We arrived and even though we had a confirmation number with a copy of the confirmation shown, we were told that we did NOT have a reservation! We did not get the suite I booked and had to take a lesser type room AND had to pay even more for it. I was having surgery very early the next morning and we live about 3 hours from the hospital so that is why we chose to stay at the hotel. I think next time we will just get up early and drive. Very dissatisfied

6

Susan

10 Aug 2025

·

Stayed 2 nights

I had to ask 3 times for clean towels. Ended up going and getting them myself.

2

Sandra

2 Jul 2024

·

Stayed 7 nights

I was told that my room couldn’t be cleaned because they were short staffed, and I was told to take out my own garbage to the dumpster!!

8

Terri

28 Dec 2025

·

Stayed 2 nights

Staff very courteous during the Christmas holiday. The employee who made breakfast was an absolute pleasure

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AI-generated summary based on recent guest reviews

Location

Set in a safe, quiet Germantown area with easy access to major roads and dining; not downtown. Several guests felt secure due to gates and visible security.

Related guest reviews

10

Christopher Kai

21 Apr 2025

·

Stayed 4 nights

The location is the best and breakfast was good. Our two room was great two.

10

Stacey

12 Apr 2025

·

Stayed 1 night

Great hotel in a nice area of Memphis. I stayed here going home to Alabama and back up. Will definitely be back

10

Marilyn Denise

8 Jan 2025

·

Stayed 2 nights

centrally located

10

kathy

1 May 2025

·

Stayed 1 night

Quiet and safe. Strange parking now

10

Mark

28 Jan 2025

·

Stayed 2 nights

Busy but very safe area. Not a bad drive to Graceland. It's on the east side of the belt around Memphis

10

Stacey

10 Mar 2025

·

Stayed 1 night

My room was excellent and very quiet. I loved my stay. I will be back

8

Ayaz

26 Mar 2025

·

Stayed 1 night

Property is neat and clean and has easy access to poplar ave , Hwy 240 /walnut grove. FYI: you can use your room key for the parking gate.

8

Phyllis

31 May 2025

·

Stayed 3 nights

Safe location with security. Only complaint was local calls would not go through.

10

JOHN

12 Apr 2025

·

Stayed 1 night

Great place with gate - felt safe

8

Terrence

17 Jul 2025

·

Stayed 1 night

Nice hotel in an upper class part of Memphis.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is consistently described as good, with attentive staff. Some guests noted a smaller selection on recent stays and limited options for special diets.

Related guest reviews

10

Cynthia

21 Jul 2024

·

Stayed 2 nights

Great breakfast and has a security guard in the parking lot.

10

Ramona

2 Sept 2025

·

Stayed 3 nights

This was a very nice hotel. Very clean and the staff was very friendly and helpful. Nice breakfast. We will be back again.

8

Daniel

25 Aug 2024

·

Stayed 1 night

The room and property were clean and comfortable. Last several times we have been there, the breakfast buffet has slowly gotten smaller with less choices, but still good. The room was lacking small items, like a clock, cups, and non-working shades. ( they're remote controlled). The only problem I really had was the lack of water pressure for the shower.

10

NORA

8 Aug 2024

·

Stayed 2 nights

The place was clean and the staff was friendly, the lady in charge of the breakfast was friendly and she go and ask everyone if we were ok and if we need something, before she closes the breakfast area she lets everyone know so you can go and get more if you want to.

10

Kathryn

31 Mar 2025

·

Stayed 2 nights

It was very easy to access the locations I needed to go to. However, if you have special dietary needs, they can not accommodate you with anything dairy-free or otherwise. The breakfast is a standard breakfast for anyone without special needs. I found myself leaving the property to seek out breakfast.

8

Edgar

31 Jan 2025

·

Stayed 2 nights

Breakfast was good. TV did not work and they got it fixed quick. I will stay there again.

10

Jacqueline

22 Mar 2025

·

Stayed 1 night

Best sleep, not crazy bout paying ten bucks to park. Spuds at breakfast , awesome. :)

8

Nila

7 Oct 2025

·

Stayed 3 nights

We liked the updated rooms. The elevator near the lobby was not working. There was a second elevator at the rear of the building. Breakfast was good! Very friendly staff.

8

Mark

9 May 2025

·

Stayed 2 nights

Clean, good breakfast. Overall nice stay.

10

Julie

20 Nov 2024

·

Stayed 3 nights

Check in was quick and easy. Room was clean and the bed was comfy. Hotel looked like it was recently renovated. Breakfast was very good, hot foods hot and cold foods cold. EVERY staff person we interacted with were very nice and helpful. Would definitely recommend.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$134
February	US$149
March	US$183
April	US$176
May	US$165
June	US$201
July	US$167
August	US$134
September	US$128
October	US$126
November	US$144
December	US$124

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $190	18 $152	19 $165
20 $134	21 $246	22 $259	23 $235	24	25 $243	26 $201
27 $171	28 $258	29 $258	30 $217

Su	Mo	Tu	We	Th	Fr	Sa
				1 $173	2 $157	3 $173
4 $169	5 $185	6 $222	7 $203	8 $273	9 $150	10 $152
11 $137	12 $156	13 $197	14 $192	15 $148	16 $155	17 $152
18 $142	19 $184	20 $206	21 $214	22 $178	23 $197	24 $176
25 $175	26 $164	27 $221	28 $245	29 $156	30 $156	31 $152

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Monthly average prices

About this property

Location

Room options

Room, 1 Double Bed

Standard Room, 1 King Bed

Suite, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 2 Queen Beds

Room, 1 Queen Bed

Suite, 2 Queen Beds, Kitchen

Room, 2 Queen Beds, Accessible

Suite, 1 King Bed, Accessible (Roll-In Shower)

Studio, 1 King Bed, Kitchen

Suite, 1 King Bed, Kitchen

Room, 1 King Bed, Refrigerator & Microwave (Wet Bar)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Memphis East Germantown Area

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Prices for upcoming dates