Is parking available at the property?

Free self-parking is available on-site, although parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 25 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible parking and public areas.

Where is the property located in relation to key landmarks?

The hotel is located in Memphis, within a 15-minute drive of the University of Memphis and Graceland. It is approximately 8.5 miles from the Memphis Zoo and 8.7 miles from Beale Street.

Does the property have a swimming pool?

The property features a swimming pool, although specific details about the type (indoor/outdoor) and operational hours are not provided.

What are the policies for guests staying with children?

Children 16 years old and younger can stay for free when occupying the parent's or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for an additional fee. The property has connecting/adjoining rooms, which are subject to availability and can be requested.

Comfort Inn & Suites Airport in Memphis

Average nightly price at Comfort Inn & Suites Airport-American Way by month, last 12 months (USD)
Month	Average price
January	US$72
February	US$73
March	US$85
April	US$85
May	US$87
June	US$83
July	US$81
August	US$81
September	US$74
October	US$70
November	US$76
December	US$68

What guests think

Reviews of Comfort Inn & Suites Airport-American Way describe friendly staff and a well-liked breakfast, but repeated cleanliness complaints, dated rooms, and nearby safety concerns, plus frequent closures or issues affecting the pool, hot tub, fitness room, and other amenities.

Several guests found the industrial location convenient to the airport and highways, while others reported police activity and vehicle break-ins. Service is often friendly yet inconsistent, with occasional rudeness, poor communication, and missed housekeeping. Expect a budget stay with reasonable value but variable upkeep and surroundings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are often closed or limited, the fitness room access is unreliable, and some amenities like the elevator or laundry are unavailable at times; several reviews also note inconsistent airport shuttle information.

Related guest reviews

6

Dennis

21 May 2025

·

Stayed 1 night

Pool was not open

6

Nicholas

17 Jun 2025

·

Stayed 1 night

We stayed for a night It was a last minute booking that day. We arrived around 8:00 pm. Customer service was good but the building needs work. We were able to swim for about 30 minutes. The hot tub was shut down. Our room was so warm. The lowest the temp would go is 70. No one in my room slept because it was warm. The floor was very sticky that we had to wear shoes in our room and the hallways smelled terrible with mildew. We most likely will not return.

6

Edalea

18 May 2025

·

Stayed 3 nights

It was just ok. We came down from Lansing, MI to visit family. We booked 6 rooms. 3 out of the 6 had to change rooms because of uncleanliness and damp floors. Smelled like mildew.The place needed quite a bit of maintenance. Leaky faucets,dirty curtains. Needs some TLC It was Hot and humid. The pool was closed, that was a bummer

8

Mary

17 May 2025

·

Stayed 2 nights

The breakfast was phenomenal. It is not a continental breakfast very clean extra towels with no issues. The lady on the front desk was very helpful. The reason I gave this score of 9 the hot tub was not working. And since this was a business trip it would’ve been nice to set in a hot tub.

4

Christy

31 Jul 2025

·

Stayed 1 night

Picture online were decieving and not as nice.Bed were very hard and not comfortable and actually the foot of the mattress was higher than the head of the mattress similar to a "U shape". ice machine on second floor did not work and no ice on first floor machine. no laundry facilities. air condition never changed temperature even though I tried. Out side of property not very clean and it looks as it were to be gated with fence around the whole property but nothing to close at night to make more secure. Cart was broken around the edges.

8

Steven

14 May 2024

·

Stayed 3 nights

The saty was four stars because the jacuzzi and elevator were out of service. However, the breakfast was very good in the morning and the room was comfortable. Overall enjoyable stay. Just wish we couldve relaxed in the jacuzzi after two days of walking

4

Carolyn

20 Oct 2025

·

Stayed 1 night

This is not what I expected the service were horrible the room was not clean bed had stain on it the pool was not open it was a bad experience

8

Anthony

11 May 2025

·

Stayed 1 night

Breakfast was great! Staff was awesome! Room was decent only thing was hot tub didn’t work

8

M L

1 Nov 2025

·

Stayed 4 nights

The staff was cordial. Jasmine was helpful. I was disappointed about the fitness area. During our stay we did not have access to the pool or fitness area

8

Grantley

20 Jun 2025

·

Stayed 1 night

Website says airport shuttle but they don’t have one

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed, with repeated reports of stained carpets and linens, unpleasant odors, mold, and pests (roaches or ants), alongside occasional mentions of clean rooms. Housekeeping quality appears inconsistent.

Related guest reviews

2

English

1 Aug 2025

·

Stayed 1 night

Room carpet was soiled and bugs in the bathroom. Pillows and sheets were not clean

2

Jerry

7 May 2023

·

Stayed 1 night

Hotel was filthy. Our room smelled like an ashtray. Dirty nightstand bathroom. Gave us a second room that smelled like urine, toilet was dirty. We did not stay.

4

Patricia

23 Oct 2025

·

Stayed 1 night

The carpets were filthy, sticky with shoes on and smelled of urine. Woke to gunshots being fired very close to the hotel. Bathroom tub finish peeling off over half of the tub, in room refrigerator did not cool at all.

6

Madison

6 Oct 2025

·

Stayed 3 nights

The hotel is clean, but the carpets are stained, and there is a bit of a weird smell. Breakfast food was good!! Honestly, what I expected for the price.

4

Dontez

5 Oct 2025

·

Stayed 1 night

I can’t say it was dirty, but definitely doesn’t look like the pictures. Could use some major updates. The smell was hard to describe, but wasn’t pleasant.

6

Debby

31 Aug 2025

·

Stayed 1 night

Drake at the front desk was GREAT ! The property was being renovated , tv was cracked room smelled and hallway smelled like it’s already been smoked in .. roach in the bathroom. Stains on floors

4

Carolyn

20 Oct 2025

·

Stayed 1 night

This is not what I expected the service were horrible the room was not clean bed had stain on it the pool was not open it was a bad experience

8

Jason

5 Aug 2025

·

Stayed 1 night

Everything was as advertised, except we had the pleasure of ants... multiple ants throughout the room. Besides that, great and good breakfast.

2

lena

1 Jun 2025

·

Stayed 1 night

I will never stay at this hotel. It was dirty with bugs in the room. Also, someone was blasting their tv all night - walls are very thin. Our air conditioning was broken and the bed was very uncomfortable .

2

Christopher

24 Aug 2025

·

Stayed 1 night

Roaches in the room. Very nasty. I should get a refund.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and show wear, with recurring maintenance problems (AC, plumbing, tub or fixture issues, door locks and remotes), though some guests describe them as spacious or comfortable.

Related guest reviews

6

Nicholas

17 Jun 2025

·

Stayed 1 night

We stayed for a night It was a last minute booking that day. We arrived around 8:00 pm. Customer service was good but the building needs work. We were able to swim for about 30 minutes. The hot tub was shut down. Our room was so warm. The lowest the temp would go is 70. No one in my room slept because it was warm. The floor was very sticky that we had to wear shoes in our room and the hallways smelled terrible with mildew. We most likely will not return.

4

Christy

31 Jul 2025

·

Stayed 1 night

Picture online were decieving and not as nice.Bed were very hard and not comfortable and actually the foot of the mattress was higher than the head of the mattress similar to a "U shape". ice machine on second floor did not work and no ice on first floor machine. no laundry facilities. air condition never changed temperature even though I tried. Out side of property not very clean and it looks as it were to be gated with fence around the whole property but nothing to close at night to make more secure. Cart was broken around the edges.

8

Regina Taylor

9 Nov 2025

·

Stayed 2 nights

The room had bad smell and very dated room. The stay was quiet and comfortable for 2 night stay, but I possible will not stay at this location again

6

Kevin

9 Oct 2025

·

Stayed 1 night

Tv remote, door locks were inoperable

8

Nesly

7 Jun 2025

·

Stayed 1 night

I recently stayed at the Comfort Inn on American Way in Memphis and had a truly enjoyable experience. From the moment I arrived, the front desk staff were friendly, professional, and made check-in quick and easy. The lobby and common areas were clean and welcoming. My room was spacious, well-maintained, and very comfortable. The bed was cozy with fresh linens, and the amenities like the mini fridge, microwave, and coffee maker were a big plus. The Wi-Fi connection was strong throughout my stay, which made it easy to get work done. One of the highlights was the complimentary breakfast—hot, fresh, and with a great variety of options including eggs, waffles, fruit, and more. The staff working the breakfast area kept everything stocked and clean. The location is convenient, with easy access to the highway and not far from downtown Memphis and major attractions. Despite being close to the road, the hotel was quiet and felt very secure. Overall, Comfort Inn on American Way is a solid choice for anyone visiting Memphis. Great value, great service, and a comfortable stay. I would definitely stay here again!

2

lena

1 Jun 2025

·

Stayed 1 night

I will never stay at this hotel. It was dirty with bugs in the room. Also, someone was blasting their tv all night - walls are very thin. Our air conditioning was broken and the bed was very uncomfortable .

8

Annlyn

16 Jul 2024

·

Stayed 1 night

I stepped out of the jetted tub and stepped onto a carpet tack or staple at center of the carpet edge. Remote wouldn't work except on/off, so I was stuck on Fox news.

6

Jolayne

2 Dec 2022

·

Stayed 1 night

Old hotel that needs renovation. Bed was comfortable.

6

Joyce

26 Nov 2024

·

Stayed 2 nights

I did not check in but I did view the room. The hotel is surrounded by a gate. There were two stray dogs on the property inside the gate. I spoke with the two young men at the desk and I asked to view of the room. The room was clean and spacious. The bathroom had no smell and the carpet did not look bad. The hotel is located in an area that I did not feel comfortable staying in with two young children alone, so I requested to cancel my reservation and the gentleman had no problem doing so.

2

Shenetris

27 May 2025

·

Stayed 3 nights

Porcelain in tubs was terrible

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, but experiences vary, with reports of rude or unresponsive front desk, poor communication, and missed housekeeping or supply requests.

Related guest reviews

10

Robin

14 Oct 2025

·

Stayed 2 nights

Easy check in. Prompt and friendly attention. Good breakfast.

6

Eugenia

17 Oct 2025

·

Stayed 1 night

Friendly staff and easy checkin. At breakfast, worker used profanity around kids. Hotel is old and a mess. Heater, Furniture and Bathtub were scratched, scarred and dented. No cream or sugar in room for coffee. FAQ’s incorrectly said hotel had a shuttle, costing me ~$40 in transportation. The phone numbers on the hotel site were either not working or were for new reservations. I finally got the right number from Hotels.com-a number not on their website

6

Joseph

26 Sept 2025

·

Stayed 2 nights

Air conditioner stopped working very loud. We had to move rooms and requested for more blankets and staff was very rude and refused to provide any

8

David

20 May 2025

·

Stayed 1 night

Check in was terrible as the attendant seemed to not want to be there. No welcome nor smile. He said maybe3 words tome during the check in process. The breakfast attendant Angie more than made up for it. It was just about closing for breakfast but she assisted me with a smile and helpful effort.

2

Kayla

29 Jul 2025

·

Stayed 1 night

The person at the front desk was extremely rude , didn’t even care to help the problem. WORST HOTEL EVER!!!

8

Cynthia

8 Mar 2025

·

Stayed 2 nights

We enjoyed waking up to breakfast and not just muffin and coffee. The only problem we had was housekeeping never came to clean the room or have the courtesy to knock and ask. I had to call for tissue and towels. The front desk was polite and accommodating when I called. FYI the comforter had spots and need to be bleached and spots removed

10

Jordan

19 May 2025

·

Stayed 4 nights

staff was very helpful and friendly. I would definitely stay here again.

8

Margaret

26 May 2025

·

Stayed 2 nights

My stay was overall pleasant. The air conditioning worked off and on which made it uncomfortable at times. I also did not know there were no laundry facilities on the property. I will not book here again solely for that reason. The younger front desk staff are not friendly at all. Sunday (5/25/25) the young boy at the desk appeared to be bothered anytime someone asked him a question.

10

Marie

23 Oct 2025

·

Stayed 1 night

Very friendly night staff super helpful polite and could tell she liked her job!!!! Definitely made the stay better having her welcome us into the hotel

10

Anita

5 May 2025

·

Stayed 1 night

The young lady that checked us in was very pleasant and funny . She was also professional and efficient.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Industrial setting offers easy highway and airport access, but multiple reviews cite feeling unsafe, police presence, and vehicle break ins.

Related guest reviews

6

Paul

15 Nov 2024

·

Stayed 1 night

Seeing a security guard in the foyer and people milling around was disconcerting.

2

Destiny

17 Jun 2024

·

Stayed 3 nights

Horrible the night we arrived our car window was broken as well as 5 others vehicle broken into. The pool was nice big and cold our room was comfortable. The service was goodish the only thing was I was told by the guy at the front desk where to park so my car wouldn’t be messed with and my car was.

10

David

19 Jul 2025

·

Stayed 1 night

Easy check in, industrial area, not bad. I felt safe but was cautious when going out

4

Jason

6 Aug 2025

·

Stayed 1 night

This hotel is not in the safest part of Memphis, I found out. The hotel grounds is surrounded by an iron fence. The gate has been removed. The building's exterior is dilapidated. Guys in the parking lot fixing cars. The staff person did not greet me, only said, "ID please." He never made eye contact or talked. Mold was on the ceilinig in the bathroom.

6

Justin

20 Jun 2025

·

Stayed 1 night

Very surprised when showed up, the area that the hotel is in, is not good. Hotel is inside gates. Very aged hotel, they have tried to paint to make it look good, but paint cant cover everything up

2

Caren

6 Jan 2025

·

This property should not be offered on Travelocity anymore. Room was disgusting . Bad unsafe area.

2

Tommy

6 Sept 2024

·

Stayed 1 night

Awful and discusting hotel my truck was broken into

10

Ann

20 May 2025

·

Stayed 2 nights

Hitel staff was friendly and accomodating. The hotel was clean, the bed was very comfortable. The neighborhood didn't look fancy but ai took a chance anyway. I was glad I stayed there. It made my arrival and departure at the airport super easy. The breakfast was good. I was pleasantly surprised with the do it yourself waffle selection in addition to the other homestyle selections. Overall I was pleased and I would stay there again.

8

Holly

23 Apr 2025

·

Stayed 1 night

The hotel needed some updates, wasn't in the greatest part of town. Beds were comfortable, was ok for a one night stay, Was not to far from Graceland. The shuttle that they advertised had broke down. Cops came with guns out so that was a bit interesting.

2

Chelsie

26 Nov 2023

·

Stayed 4 nights

Our vehicle was almost stolen back window broke into crack heads knocking on our window smoking drugs outside the window while my little boy was there, I immediately went to the front desk and complained cigarettes being smoked the room was nasty and not clean we tried to get a full refund to go some place else we were refused and had to stay and didn’t have a good thanksgiving. Horrible customer service I asked for the manager several days and were lied to. I would never stay here again

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast draws frequent praise for taste and variety, though a few guests found it basic or just okay.

Related guest reviews

8

Mike

19 Sept 2025

·

Stayed 1 night

Pretty typical stay. Nothing special. Jacuzzi was not very good. Breakfast was basic.

10

Robin

14 Oct 2025

·

Stayed 2 nights

Easy check in. Prompt and friendly attention. Good breakfast.

6

Madison

6 Oct 2025

·

Stayed 3 nights

The hotel is clean, but the carpets are stained, and there is a bit of a weird smell. Breakfast food was good!! Honestly, what I expected for the price.

8

Mary

17 May 2025

·

Stayed 2 nights

The breakfast was phenomenal. It is not a continental breakfast very clean extra towels with no issues. The lady on the front desk was very helpful. The reason I gave this score of 9 the hot tub was not working. And since this was a business trip it would’ve been nice to set in a hot tub.

8

Natasha

8 May 2025

·

Stayed 2 nights

The breakfast was very good. The staff was very nice and very helpful. Thank you for the experience. If I ever come back to Memphis I will stay again.

10

Ann

20 May 2025

·

Stayed 2 nights

Hitel staff was friendly and accomodating. The hotel was clean, the bed was very comfortable. The neighborhood didn't look fancy but ai took a chance anyway. I was glad I stayed there. It made my arrival and departure at the airport super easy. The breakfast was good. I was pleasantly surprised with the do it yourself waffle selection in addition to the other homestyle selections. Overall I was pleased and I would stay there again.

10

Juli

16 Apr 2025

·

Stayed 1 night

The breakfast was great

8

Jason

5 Aug 2025

·

Stayed 1 night

Everything was as advertised, except we had the pleasure of ants... multiple ants throughout the room. Besides that, great and good breakfast.

10

Daniel

9 Apr 2024

·

Stayed 1 night

Staff was very friendly and helpful. Hotel was very clean. Breakfast was excellent

8

David

17 May 2025

·

Stayed 1 night

This is an older property that they have done a good job cleaning up. We did have an issue with the first room as it smelled a little of smoke. It wasn’t really bad but we asked for a different room and they were able to accommodate us. The breakfast was very good and was fresh. The price value was excellent. We recommend it for a quick overnight stay. We came to Memphis to visit Graceland and this hotel made it very affordable.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $141	7 $136
8 $94	9 $94	10 $94	11 $94	12 $94	13 $122	14 $111
15 $86	16 $95	17 $103	18 $102	19 $102	20 $104	21 $104
22 $88	23 $99	24 $102	25 $103	26 $98	27 $103	28 $103
29 $86	30 $95

Su	Mo	Tu	We	Th	Fr	Sa
		1 $97	2 $95	3 $96	4 $111	5 $106
6 $84	7 $87	8 $97	9 $97	10 $97	11 $98	12 $95
13 $85	14 $90	15 $97	16 $97	17 $97	18 $99	19 $95
20 $84	21 $87	22 $95	23 $92	24 $90	25 $95	26 $97
27 $85	28 $90	29 $97	30 $97	31 $96

Comfort Inn & Suites Airport-American Way

Prices for Comfort Inn & Suites Airport-American Way

Monthly average prices

About this property

Location

Room options

Suite

Suite, 1 King Bed with Sofa Bed, Accessible

Room, 2 Double Beds, Accessible

Standard Room, 1 King Bed

Suite, Jetted Tub

Standard Room, 2 Queen Beds

Room, 1 King Bed, Accessible

Guest reviews of Comfort Inn & Suites Airport-American Way

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn & Suites Airport-American Way

Prices for upcoming dates