Holiday Inn - Memphis Downtown - Beale St. by IHG

Only negative is the ice machines we down our 4 day stay

The housekeeping staff were extremely nice. The location was perfect and within distance for everything we wantednto do. The ice machine did not work on my floor (11th). Following directions to go on 5th or 14th floor, left me just as frustrated due to those machines not working either. I had to go to bar to get ice. Furthermore, the shower continually dripped and stopped when it was ready (1168).

When we arrived to check in we were informed the air conditioning was out. The did let us check out our room first before we decided to stay or not. We ended up staying as we had just driven 10 hours. They did provide a fan. They did not mention all but 2 of the 3 elevators were out of order and the 1 that was working only had emergency lighting inside. Then when it came to morning and taking showers, there was no hot water at all. Also ice makers were only working on certain floors. Other than that, I guess bed was fine and room was clean. $30 for parking was a bit steep. I’d definitely call this hotel first before booking to make sure they aren’t having issues. Holiday Inns are usually a safe bet.

Ice machines were busted … had to go 6 floors to fine one that works. Shower very old and bad design. Supposed to have free parking but was charged $25 a day for valet. No option for free parking

Staff were wonderful except for in the restaurant. The hotel needs serious repair. Only one of three elevators were in working condition. Great location though. Close to everything!

Check in was good, 2 elevators were out Had to take the stairwell from parking to lobby and it was very dirty. Took the stairway a second time ( this time from the 5th floor) 3rd floor door was propped open ( these a card reader doors ) for security I presume The stairwell was dirty The room was clean and stocked satisfactory The bathtub is slick and I had to put a towel in it to keep from slipping and falling. Bed is comfortable I would likely not book here again , I would try another hotel near here first

Only one elevator was working and we did not have hot water for our entire stay. Not totally their fault and they did cut our bill done but it was disappointing.

This was the worst experience at a hotel. Other than the staff which was great. When we got to the hotel the staff checking us in told us the ac was not working and to go check the room. Then a guy who I found out was the owner of the place said oh no we got that fixed so we decided to stay… worst mistake we made on our trip. We got to the room that night and we found out in fact the ac had not been fixed. So in fact the owner lied to our face. He then told the manager that the front desk was turning away customers which in fact she was doing her job very well. What a POS! Then the next morning after making it though the night we go to shower and there is no hot water. Even if they fix the issues I will never stay here again! And they charged us full price for the night!!!! Holiday in lost a customer here all because of a crappy owner!! And the room my friend stayed in hadn’t been cleaned before from the guy that had checked out cause of the same issues we had. On a positive note it gave us an opportunity to stay at Neopolean which is just around the corner it’s an older place but the staff and place were friendly and nice. I told them they should hire the front desk clerk from holiday inn. Do not stay here!!! We wondered why it seemed like we were the only ones in the hotel. Even the bar was closed down…

The staff was very nice and helpful at check in. The property is poorly maintained. Besides outdated rooms with chipped furniture, the air conditioning wasn’t working. It was 82 degrees in our room all night. I suspect that was not a new development because there was a box fan in the room when we arrived. Also, there were no functioning lights in the one working elevator until someone stuck a puck light up, providing minimal lighting. It would have been nice if these things had been mentioned at check in.

We were just there one night, but it was perfect. We were there for a concert at the FedEx forum and the location was superb. Only complaints were that there was only one ice machine and only one elevator that was working. Will stay again.

Location was great being across the street from the Peabody. Also close to FedEx forum arena. The lobby had a strong smell of sewage, and the morning we checked out there was no hot water. Rooms looked uncapped and not very clean. Molded grout and stains in the carpet. Will not go back to this hotel again.

Great location. Super staff - the person at the front desk was amazing! The room was nice. The housekeeping was atrocious. Smears all over mirror in bedroom area. Toilet lid did not fit and the toilet only flushed if you held the handle down while it flushed. The sink was missing a drain plug and water went all over the counter top if you didn't run it full blast. Shower was difficult to operate and it took a long time to get hot water. We only asked for bath towels / washcloths when housekeeping came by on Sat and they did not have ANY towels. We had to get the front desk to get us towels and it was after 8PM when we got them. The phone in the room did not work (so we couldn't call for towels and had to go down to desk to ask for them.) I understand that the hotel was full but there's no excuse for charging what they charge and to have this abysmal housekeeping.

The room was nasty. Not clean, the bathroom ceiling had dirty stains on it, the carpet was stained bad.

The staff was great. It would have been a great stay only if there had been air conditioning, a place to dine as stated in the reservation. I should have been notified in advanced of me coming that the hotel had problems. as far as cleanliness, the rugs needs to be shampooed.

The first room I checked into the air-conditioning wasn’t working. They said they would call maintenance, but I went ahead and asked if I could change rooms. The new room AC was working fine. I did notice that in both rooms there were stains on the carpet. The room I ended up staying in had a missing picture in the bathroom. Both rooms had very dirty air vents. Second room phone had missing info. Refrigeration had old stickers and built up dark ice area inside. Meals were adequate, but mustard dipping sauce cups expired on Dec 2022.

Hotel was the perfect location for the things we wanted to do. A quick walk to FedEx forum, right across the street from the Peabody. Staff was incredibly friendly and helpful. Hotel was quiet. Rooms were humid, smelled a little bit like mildew, and could have been cleaner— the toilet had a black ring in it. But we were only in town for one night & we weren’t there very long. Good price, we would stay here again.

This was the filthiest hotel I have ever stayed! They said that a pipe burst the day that we got there, and that was why the smell made us gag, but we later found out that that pipe had burst 5 months earlier, and that’s why the smell was unbearable, and the staff were lying, while at the same time, spraying fragrance into the MOLD that had began to grow on the 14th floor where we were located. There was no WiFi for any of the days that we were there. They said that there wasn’t enough people to check into the hotel, so the breakfast that my sisters, their children, and the rest of my family paid for, wasn’t available. The a/c was broken, so it was UNBELIEVABLY cold in the room, and when you turned on the heater, IT WAS COLDER! All of this, and more, was reported to the “manager”, Danielle, and after she stopped lying about it, she agreed to reimburse half of the stay, and I’d pay for the other half, only for me to get home, and they reversed the charges, and said that she no longer worked there, and they would no longer honor what she agreed to. My daughter has severe asthma, and we stayed amongst mold, stink, and severe filth, because we had nowhere else to go, and after they acknowledged their grave shortcomings, and attempted to rectify them, they reneged. NEVER AGAIN! Their manager is the worst, and an incessant LIAR! Stay clear of this DUMP!!!

The room was not very clean, the doors of the rooms are dented, one tiny shampoo and one tiny soap for two people. The AC fan sounded like an airplane engine and was impossible to sleep with it on, I had to turn off and the room was quite hot. The hotel put pre authorization on my card for $220 in spite of the fact that it was a prepaid room. I would not stay there again

I don’t think we’d come back. We didn’t have enough towels. Checked with front desk and woman told us they were out. Everyone was using them as it was so hot out. A kind gentleman was able to run some up shortly after. Just seemed dated and a bit run down. We didn’t venture out at night as it was a little seedy along one of the streets to the side.

The staff was very nice and helpful at check in. The property is poorly maintained. Besides outdated rooms with chipped furniture, the air conditioning wasn’t working. It was 82 degrees in our room all night. I suspect that was not a new development because there was a box fan in the room when we arrived. Also, there were no functioning lights in the one working elevator until someone stuck a puck light up, providing minimal lighting. It would have been nice if these things had been mentioned at check in.

The maintenance and housekeeping staff were friendly and helpful. Needed to change rooms due to no hot water but the room change resolved that. Also, you have to choose between cool or warm air. It got up to 87 degrees in our room. Had to have maintenance switch it to cool. Tip is to pick the cool option, you can’t have both.

Our room was HOT! It was set on cool and we had it turned down but it was not cooling off. We called the front desk and they said they would send maintenance. We went out for the evening and when we got back nothing had changed. Woke up sweating more than once that night. Not a good stay.

The first room I checked into the air-conditioning wasn’t working. They said they would call maintenance, but I went ahead and asked if I could change rooms. The new room AC was working fine. I did notice that in both rooms there were stains on the carpet. The room I ended up staying in had a missing picture in the bathroom. Both rooms had very dirty air vents. Second room phone had missing info. Refrigeration had old stickers and built up dark ice area inside. Meals were adequate, but mustard dipping sauce cups expired on Dec 2022.

The staff was great and valets were really friendly and great with my vehicle. The room could have been a little cleaner. The floor needed vacuuming and toilet cleaned better but overall decent. The bed was soft and comfy. My only real complaint was the street noise vehicles screeching tires and revving their engines until 3:00 am. If you’re a light sleeper request a room away from Second St. Other than that great place and friendly employees.

A/C not working in the room

Dated hotel. AC was barely working. Better options all over downtown Memphis.

The room was not very clean, the doors of the rooms are dented, one tiny shampoo and one tiny soap for two people. The AC fan sounded like an airplane engine and was impossible to sleep with it on, I had to turn off and the room was quite hot. The hotel put pre authorization on my card for $220 in spite of the fact that it was a prepaid room. I would not stay there again

Helpful maintenance staff. No hot water, moved our room and water was hot. You have to choose between hot or cool air. It was 87 degrees when we got into the second room. Maintenance and staff were very helpful.

The ac broke down so all there was was a box fan. They couldn’t get m checked in rv though I booked and paid before I arrived

Very friendly staff and valet! Comfy beds. Close to Beale Street

The BUSIEST weekend of the year for Memphis, the St Jude Marathon, which is we were visiting; we get in line for check-in and the line is filled with angry and exhausted patrons. We are given keys to a room, only to find the room is actually occupied and we walked in on a family - absolutely horrible encounter. We go back to reception and once again join the line. We are finally given a new room assignment. We are cautiously optimistic considering we have now been told the vote is overbooked and they are doing the best they can. Meanwhile every other hotel in Memphis is completely booked due to the race. We enter the newly assigned room and while there were thankfully no other families already occupying said room, we notice the room is more than a bit toasty. I check the thermostat and the room temp is 85*. I call for maintenance. While waiting for maintenance, I discover that we have running water intermittently. I’m told by others in the floor that there is brown water at times and that the building owner knows of the hvac and water issues but cannot afford the repairs. When I booked this reservation the hotel had a very good rating, but in the past couple months this rating has dropped significantly due to these issues. So the building owner has been neglecting necessary repairs for at least 2 months knowing that this weekend was going to be full capacity. To make matters even worse, we found mouse droppings in the bathroom on almost every surface.

There were some issues outside of the staff's control and they were superb, friendly and helpful.

Staff was amazing. From the moment we checked in to the moment we left everyone was friendly, very helpful and so kind. We enjoyed our stay & would stay here again.

Friendly staff

First our room key didn't work after 2 attempts. Then alternate room wasn't cleaned and room temperature was over 85°F. Finally after our 4th trip to the lobby we got an acceptable room. Staff was very helpful but seemed severely under sraffed as a whole.

Problems with room. First one had not been cleaned, 2nd room problems with lock. However, staff were able to fix things. Paris on reception was a star, Matt the manager helpful and the maintenance guy great as well. Staff saved the day!

No hot water in the hotel! Staff was very rude! Horrible experience. If we would have known before we got to the room there was no hot water we would NOT have stayed!

The valet/concierge Excellent. Breakfast service and foodservice staff Excellent. That is all. The disgusting people sitting on their useless posteriors who are tasked with the "overwhelming" responsibility of checking in quests should all be fired immediately.

It was fine, not terrible, but also not great. Valet folks were super nice and fast. Both drop off and leaving both went smoothly. Front desk kept my passport and credit card and told me over and over that they gave it back. I said no, it's not in my bag. She said then it must be in a pocket or something. I said no. I was holding up the line but I couldn't leave my things. Finally she gave them back to me but didn't apologize. I was so stressed out.

Very friendly staff and valet! Comfy beds. Close to Beale Street

For a downtown property, it was awesome. Loved walking the blocks and seeing all the music history. Great food and great atmosphere. Will stay again.

Close to the game

Every thing was so convenient, didn’t need to drive.

The staff was excellent. They were so friendly and helpful in providing information for the area.

This hotel is conveniently located a few blocks from Beale St. It offers comfortable accommodations for a reasonable price.

Great stay and very convenient for location.

Was nice being close to Beale street and FedExForum.

Clean. Quiet property. Within walking distance of Beale street. Staff was wonderful.

I don’t think we’d come back. We didn’t have enough towels. Checked with front desk and woman told us they were out. Everyone was using them as it was so hot out. A kind gentleman was able to run some up shortly after. Just seemed dated and a bit run down. We didn’t venture out at night as it was a little seedy along one of the streets to the side.

actually Great Location

Staff is AMAZING, 1 of the Best Breakfast I have ever had at a hotel that was buffet style, the food was cooked, not just thrown together,,hotel is overdue for renovations especially in bathrooms…

We had an AMAZING night! Loved all the workers! The lady at the front desk makes the best shepherds pie!!!!! -bubbles

The ice machines were down we went to the bar to ask for ice, the lady at the bar had a terrible attitude about giving us ice. Our room was paid in full before we arrived. I’m not very happy with our stay this time. This is the first time we’ve ever been treated this way by the Holiday Inn.

No valet parking. Keys had to be uploaded every day. No restaurant in hotel

We had a great stay. We had 3 rooms for us and our adult children and all were comfy. We loved Jarvis at the Bar that evening and then he and Stacy made our morning at breakfast. They are a great asset to the hotel.

There was nothing wrong with the property...EXCEPT: no air conditioning and no breakfast (the chef didn't show up.) We were not informed of the AC situation until we showed up. While we would have been allowed to cancel without penalty, it was too late in the day for that -- a major hassle. They found a room that was only sort of hot and provided fans, but no discounted rate for this. The next morning, we learned that the chef didn't show up, so the breakfast we counted on was not available. No coupon or voucher for elsewhere was offered or available. That was disappointment on top of the AC disappointment. That said, we found out upon checkout that some of the room charge was credited. If not for that, I don't know that I'd bother with a Holiday Inn again, but that acknowledgement of our disappintment keeps this chain in play for me going forward. However, I probably would not stay at this particular hotel again based on these oddities. On the plus side, the staff was very friendly and tried (within their limited powers) to accommodate us. Particularly awesome was Henry, the man in charge of valet during our stay. He was a rock star.

Very clean, excellent breakfast

The valet/concierge Excellent. Breakfast service and foodservice staff Excellent. That is all. The disgusting people sitting on their useless posteriors who are tasked with the "overwhelming" responsibility of checking in quests should all be fired immediately.

After a long day on the road we checked in wanting to shower before going out for the evening. Then we found that there was NO HOT WATER. Went down to the lobby and found the maintenance guy who told us that the boiler wasn't working and he was waiting for a plumber to come and help fix it. We were assured it would be fixed. The front desk person told us we could get a refund if we wanted to leave. After a long day on the road the last thing I wanted was to have to hunt up another hotel to stay in and move there, so given the assurance that the hot water would be fixed we stayed. After going to dinner we wanted to get a drink at the hotel bar - only to find that it had ALREADY CLOSED. This was before 9PM. So we went next door for a drink. When we got back around 10:30 we found that the plumber had just arrived. The maintenance guy told us that he wouldn't be going home until the problem was fixed. We went to our room expecting to have hot water in the morning. There was NO HOT WATER in the morning. Front desk person who checked us out assured us that there should be no problem getting their corporate office to approve a refund. WRONG - no refund.

We had no hot water and no heat. The bar was never opened and we had no room service. Also, the toilet ran the whole time we were there even though we told maintenance three times. It was New Year’s Eve, and they ruined that. We left a day early because I was not going to stay there another night. Staff is friendly.