Name: Extended Stay America Suites - Memphis - Germantown
Address: 6500 Poplar Avenue, Memphis, Tennessee, United States of America, Memphis, Tennessee, US
Price range: US$74–US$89 per night
Rating: 7

What guests think

Reviews of Extended Stay America Suites - Memphis - Germantown highlight kind, helpful staff but also repeated reports of poor cleanliness, pests, smoke or weed odors, and dated conditions with maintenance problems that undermine comfort, reliability, and guest confidence.

The location is convenient with dining nearby, but several guests reported vehicle break ins and inconsistent building access due to finicky key card readers. Facilities feel limited, with no ice machine, out of order vending, and kitchens often missing utensils. Rooms feel basic, with occasional noise and slow Wi-Fi; expect friendly service in a budget stay, but variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are worn and limited: multiple mentions of no ice machine, out-of-order vending, and unreliable key card readers and door access. In-room kitchens often lack utensils or cookware.

Related guest reviews

2

Edwin

26 Mar 2025

·

Stayed 1 night

The room smelled. As I was taking my luggage to the car at 5:45am, I was locked out of the hotel because the card swiping machine wouldn’t work to let me back in. I had to wait 10 minutes for someone who was leaving to open the door for me to get back to my room!

2

Kevin

7 Aug 2023

·

The property was very disgusting. It was very dirty towels and wash rags were dingy broom was nasty tub was cut caved in. There was no dishes. The cabinets have been wiped out. The fridge hadn’t been wiped out. I came and L 12 o’clock and my room card wouldn’t let me add the outside door to get into the hotel. I called the hotel and the staff member was sitting in her car smoking Kept hanging up on me because she was too lazy to walk inside and rekey my card it was a terrible experience zero out of 10 would not recommend

2

raven

28 Oct 2024

·

Stayed 1 night

The refrigerator had dead bugs on the top.. trash and debris was left in the hallway.. the staff was clueless on how to get us in the room after several tries with the key. The whole place just needed remodeling

6

Joyce

23 Apr 2023

·

Stayed 1 night

We didn’t know that there would be no ice available.

6

Andrea

8 Jan 2024

·

Stayed 2 nights

I liked the area, the security, and the general layout and amenities of the hotel. However, it was very disappointing to check in and find a completely bare/empty kitchen. When I reserve a hotel that says they provide a full kitchen, I expect every element of a kitchen to be there. We checked in at around 7:30 pm, after an exhausting day, and just wanted to make the food we brought with us and have dinner. THERE WEREN’T EVEN KNIVES AND FORKS!!! Give me a break. I didn’t want to have to trek what seemed like a mile away back to the lobby to request that. The carpet was so dirty our socks were completely black after only a few hours, the bathroom had not been cleaned and there were small tufts of curly hair on the floor behind the door. Clearly, no one actually came into the bathroom so they could look behind the door during the “assessment” portion of your cleaning promise. The more I think about it, the more disappointed I am. We won’t stay again. This isn’t the kind of hotel you should find in upscale Germantown.

2

Tanya

2 Dec 2025

·

Stayed 2 nights

There were stains, dirt and dust everywhere. There was also a roach in our room. No ice machine was in this hotel. Outside of our room smelled of weed constantly, the smell was extremely noticeable at night. We will never stay here again and I am extremely irritated at how much we were charged for this roach motel.

2

Jeffery

5 Jun 2023

·

Stayed 1 night

Out of 5 stars, 0.5. No utensils in a full kitchen. Countertop and desk stains. Room smell, bathtub a death trap; floor very slick. I will never stay there again.

4

Debra

23 Mar 2025

·

Stayed 1 night

Were given a room that someone else was already occupying at check in. Smelled like pot on the second floor. Vending machines were out if order and had no water available for sale. Guy passed out in the only working elevator and nobody was too quick to get him out.

6

Phillip

17 Nov 2023

·

Stayed 1 night

The door card reader was very finicky. There was no trash can in the room at all. The cabinets were built circa 1984. The sheets were poorly fastened to the mattress and were stained. The lamps had either no bulbs or were otherwise not working.

2

Andy

26 Apr 2024

·

Stayed 1 night

This property was very rundown. The refrigerator was dented and rusted. Walls and doors throughout the property were chipped, scuffed and dirty giving the impression that everything was dirty. Things may have been clean but everything was so old and worn it was hard to tell for sure. The card reader to access side door did not work so anyone not lucky enough to get one of the few parking spots in front had a long walk to get into the hotel.

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Cleanliness

Cleanliness is a recurring concern with sticky floors, musty or smoky odors, mold, and trash left behind; many guests report roaches and a few mention bedbugs. Some reviews note acceptable or clean rooms.

Related guest reviews

8

Tiffany

2 Oct 2025

·

Stayed 7 nights

The kids in the floor above me were running up and down the halls all night long and it was really annoying to say the least. They even pulled the fire alarm at 2:30am on my 3rd night here. The staff were nice, especially the girl on the 2nd shift! The room I stayed in was exceptionally dirty upon arrival. I had to get it specially cleaned bc it was too nasty to inhabit at its current condition. There were even 3 HUGE dead cockroaches on the floor and on the edge of the under bed by the bedskirt. I felt really dirty whenever I was in my room. Last complaint, the tables, kitchen counters, and bathroom areas were not wiped down. I could have stayed somewhere nicer for the same price. And I should have. Did not rebook my room after this stay.

2

Raven

18 Oct 2024

·

Stayed 1 night

Filthy nasty hotel with bedbugs and roaches when I spoke politely about the situation the declined to give me my refund back when I checked out within 2 hours of being in the hotel and spotting the bedbugs in the bed . Teresa is rude and she will hang up in your face and not solve anything . I wouldn’t recommend this hotel to anyone especially with kids

2

Jasima

19 Sept 2024

·

Stayed 1 night

i caught bed bugs

2

Ashley

27 May 2025

·

Stayed 2 nights

This was the most disgusting hotel I’ve ever stayed in. There was mold and fungus growing on the bathroom ceiling, the bathroom floor was lifting up from water damage, the kitchenette was filthy and in desperate need of repair (cabinets falling off hinges), the carpets seriously need to be steamed (feet were grey after walking around the room), and there were blood stains on the sheets (looked like period blood stains). The vibe of the hotel was section 8 meets trap house. Smelled like weed (BAD!) and there were people walking around all hours of the night going outside to drink and smoke.

2

Matthew

29 Sept 2023

·

Stayed 5 nights

The floor in the room was filthy. I had to wear shoes at all times. Killed a roach on the second day. Immediately left and went to another hotel for the remainder of the week.

2

Latisa

12 Jun 2024

·

Stayed 3 nights

Long story short, would NOT recommend hotel. The entire hotel is dirty, it smells like they cleaned with dirty mop water or something. Walls dirty, room FILTHY, nothing was cleaned and not even sure the linens were clean. Bathroom nasty, kitchen area in room was filthy with food splattered on the side of refrigerator. Old sugar packets and a taco seasoning packet was found in cabinets which clearly proved room wasn’t cleaned. There were baby and adult roaches on the room and in the lining of the freezer door! Avoid this hotel at all costs!

2

Tanya

2 Dec 2025

·

Stayed 2 nights

There were stains, dirt and dust everywhere. There was also a roach in our room. No ice machine was in this hotel. Outside of our room smelled of weed constantly, the smell was extremely noticeable at night. We will never stay here again and I am extremely irritated at how much we were charged for this roach motel.

6

CasSandra

24 Sept 2025

·

Stayed 6 nights

Room needs a deep cleaning and updating. There was visual debris on the walls and some hard surfaces. Staff was responsive.

2

Peter

7 Jul 2024

·

Stayed 1 night

I would like a refund, the shower did not work. The floor was sticky. The carpet was nasty. The towels were dirty. The room smelled. It was flat out nasty!!!

4

John

4 Nov 2024

·

Stayed 5 nights

My room had grease on the walls and all over the floor. I couldn’t walk barefoot in the room. My socks were black. The hood over the stove had grease on it for what looks like years. The bath tub was lumpy and the room smelled musty. I killed some little bugs crawling on the floor and a cockroach in the elevator, the second floor smelled like weed. Keys didn’t always work. Never seen a pot and pan or housekeeping the whole time I was there. Bed and pillows were comfortable and it was cheap though.

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Rooms

Rooms feel dated and basic; some guests reported noise from other guests and slow or intermittent Wi-Fi. A few found beds comfortable or liked the larger king rooms.

Related guest reviews

10

Tamika

8 Jan 2025

·

Stayed 1 night

Would stay again very satisfied love the king size rooms always comfortable

8

Tiffany

2 Oct 2025

·

Stayed 7 nights

The kids in the floor above me were running up and down the halls all night long and it was really annoying to say the least. They even pulled the fire alarm at 2:30am on my 3rd night here. The staff were nice, especially the girl on the 2nd shift! The room I stayed in was exceptionally dirty upon arrival. I had to get it specially cleaned bc it was too nasty to inhabit at its current condition. There were even 3 HUGE dead cockroaches on the floor and on the edge of the under bed by the bedskirt. I felt really dirty whenever I was in my room. Last complaint, the tables, kitchen counters, and bathroom areas were not wiped down. I could have stayed somewhere nicer for the same price. And I should have. Did not rebook my room after this stay.

6

David

3 Apr 2023

·

Stayed 1 night

Building is showing its age. Strange smell in the hall and in my room. Bed was okay. It was a place to sleep but that is about the best I can say for it.

2

Palanivel Rajkumar

10 Dec 2024

·

Stayed 2 nights

Late check in after 11pm is not possible, it was not mentioned anywhere. The front desk is closed at 11pm. The rooms are dusty, messy and bad. The hot water did not work, so changed to a different room, a person in the next room was yelling and fighting with his family the whole night. It was a nightmare. Never going back to this or any ESA hotels. Worst hotel services in my entire life. The carpets inside the room and hallway were so bad, nasty. Do not recommend for anyone.

2

Cynthia

8 Jul 2025

·

Stayed 1 night

The outside looked fine, there was ample parking. Front reception was very friendly, hospitable and patient (Lena?). Hallway decor was outdated and room had a an icky vibe. Bed looked like a rollaway but had an ok mattress (if you like firm). Shower tub drained super slow, had to wait 20min to use again. Overall good price for just a quick overnight stay. Felt more like an old motel vibe.

4

Heidi

17 Jun 2024

·

Stayed 2 nights

Our 2 rooms were visibly dirty, and there was a bad odor. We had to go buy Clorox wipes, Lysol spray, and plug-in air fresheners. The place was very run down.

8

Jamishela

11 May 2023

·

Stayed 1 night

Overall, the hotel was good. Check-in was easy and fast. The room had a small kitchen in it. The sheets were clean and the bathroom was clean. I liked that they provided plenty of towels. We chose the hotel because of the location. There were a lot of restaurants to choose from and places to shop.

6

Phillip

17 Nov 2023

·

Stayed 1 night

The door card reader was very finicky. There was no trash can in the room at all. The cabinets were built circa 1984. The sheets were poorly fastened to the mattress and were stained. The lamps had either no bulbs or were otherwise not working.

6

Lance

14 May 2023

·

Stayed 4 nights

The room itself is alright. A little outdated. If you need to work remotely forget it. The internet was slow and intermittent daily.

8

Osean

17 Feb 2025

·

Stayed 1 night

Nice staff. Decent rooms.

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Service

Staff are frequently described as friendly, polite, and helpful, with several shout-outs to specific team members. However, guests also reported check-in delays, front desk closures after 11 pm, room assignment or billing errors, and limited responsiveness for issues or refunds.

Related guest reviews

4

Dustin

28 Oct 2023

·

Stayed 1 night

Waited for 30 mins at the desk to get checked in. Nobody ever to be found nearby the desk. Same situation when checking out.

2

Russell

7 Oct 2024

·

Stayed 1 night

They wouldn't honor my reservation because your computer changed the dates from 10/3-10/3 to 10/3-10/4.

2

KEVIN

21 Jul 2023

·

Stayed 1 night

I usually do not leave feedback, but this was a terrible experience. The young man at the counter said two words, "Checking In?" That's it...took my license...processed everything...gave me key cards...didn't even point me to the elevator. After long day of travel, I went to the room that was assigned and keyed in. IT WAS OCCUPIED. I got a new room. Room smelled like smoke, television didn't work, cob-webs in the bathroom. Very disappointed.

10

Elvira

26 Sept 2025

·

Stayed 1 night

The staff at Extended Stay Germantown is very friendly & Kind Hearted. Mrs.Erica & Mrs.Tiarra are very nice people ❤️

2

Palanivel Rajkumar

10 Dec 2024

·

Stayed 2 nights

Late check in after 11pm is not possible, it was not mentioned anywhere. The front desk is closed at 11pm. The rooms are dusty, messy and bad. The hot water did not work, so changed to a different room, a person in the next room was yelling and fighting with his family the whole night. It was a nightmare. Never going back to this or any ESA hotels. Worst hotel services in my entire life. The carpets inside the room and hallway were so bad, nasty. Do not recommend for anyone.

10

Stephanie

10 Apr 2024

·

Stayed 2 nights

The staff were friendly and professional. I felt safe on the property.

2

Lydia

25 Mar 2023

·

Stayed 1 night

Arrived and they claimed they didn't have the reservation, took over an hour to get someone on the phone at expedia at 1am and they still wouldn't check us in after that. Ended up having to call around and drive across town and pay for a different place. Awful service.

10

Elvira

2 Oct 2025

·

Stayed 1 night

The staff at the front desk ,Mrs.Tiara & Mrs.Erica are very sweet & understandable people ❤️

10

Martwain

25 Nov 2024

·

Stayed 1 night

Great staff always get taken care of when I'm here.

10

Jessica

23 Apr 2024

·

Stayed 1 night

Shoutout to Mr. Randy, Ms. Theresa, Ms. Alexis, and Ms. Cynthia! They are and always have been so sweet and accommodating!

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Location

Convenient Germantown area near restaurants and shops, and some guests felt safe walking. Several reviews also mention vehicle break-ins in the parking lot.

Related guest reviews

8

Chandler

25 Mar 2024

·

Stayed 1 night

Compared to my previous visits at a dozen other hotels in the city, Extended Stay is the fist place where I watching feel safe enough to walk to and from work. Its very quiet and peaceful with little to no crowds. My only small gripe about is their breakfast in the moring. They only have a few granola bars and muffins, but the coffee is pretty decent

2

Yashonna

17 Mar 2024

·

Stayed 2 nights

PLEASEEE don’t do stay at this hotel . Me and 8 other people car got broken into Friday night . & nothing was done bout the whole situation NO REFUND OR NOTHING. soo please don’t stay at this hotel .. & expedia need to take this hotel off the list.. DO NOT STAY AT THIS HOTEL.. it’s NO cameras outside the building it’s in a good area but the guys they break into cars don’t care bout the area … Thanks

10

michael

11 Mar 2024

·

Stayed 3 nights

Good location. Had no issues. Several places to eat within walking distance. Would recommend and will stay next time I’m in town.

10

Corrick

27 Nov 2024

·

Stayed 1 night

Good Location and staff is great and very helpful courteous customer service. I enjoyed my stay recommend this area for anyone 4 out of 5 stars

2

Cynthia

8 Jul 2025

·

Stayed 1 night

The outside looked fine, there was ample parking. Front reception was very friendly, hospitable and patient (Lena?). Hallway decor was outdated and room had a an icky vibe. Bed looked like a rollaway but had an ok mattress (if you like firm). Shower tub drained super slow, had to wait 20min to use again. Overall good price for just a quick overnight stay. Felt more like an old motel vibe.

2

Boris

30 Apr 2024

·

Stayed 1 night

Unfortunately the room was in run down condition. The floors were sticky and dirty and the cabinets run down. The staff were pleasant. The night before we arrive all the trucks had been broken into, so don’t leave anything valuable in your car.

6

Andrea

8 Jan 2024

·

Stayed 2 nights

I liked the area, the security, and the general layout and amenities of the hotel. However, it was very disappointing to check in and find a completely bare/empty kitchen. When I reserve a hotel that says they provide a full kitchen, I expect every element of a kitchen to be there. We checked in at around 7:30 pm, after an exhausting day, and just wanted to make the food we brought with us and have dinner. THERE WEREN’T EVEN KNIVES AND FORKS!!! Give me a break. I didn’t want to have to trek what seemed like a mile away back to the lobby to request that. The carpet was so dirty our socks were completely black after only a few hours, the bathroom had not been cleaned and there were small tufts of curly hair on the floor behind the door. Clearly, no one actually came into the bathroom so they could look behind the door during the “assessment” portion of your cleaning promise. The more I think about it, the more disappointed I am. We won’t stay again. This isn’t the kind of hotel you should find in upscale Germantown.

10

Stephanie

10 Apr 2024

·

Stayed 2 nights

The staff were friendly and professional. I felt safe on the property.

8

Jamishela

11 May 2023

·

Stayed 1 night

Overall, the hotel was good. Check-in was easy and fast. The room had a small kitchen in it. The sheets were clean and the bathroom was clean. I liked that they provided plenty of towels. We chose the hotel because of the location. There were a lot of restaurants to choose from and places to shop.

2

Andy

26 Apr 2024

·

Stayed 1 night

This property was very rundown. The refrigerator was dented and rusted. Walls and doors throughout the property were chipped, scuffed and dirty giving the impression that everything was dirty. Things may have been clean but everything was so old and worn it was hard to tell for sure. The card reader to access side door did not work so anyone not lucky enough to get one of the few parking spots in front had a long walk to get into the hotel.

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Dining

Breakfast is very limited to grab-and-go items like granola bars and muffins, while coffee and hot chocolate received positive notes.

Related guest reviews

8

Chandler

25 Mar 2024

·

Stayed 1 night

Compared to my previous visits at a dozen other hotels in the city, Extended Stay is the fist place where I watching feel safe enough to walk to and from work. Its very quiet and peaceful with little to no crowds. My only small gripe about is their breakfast in the moring. They only have a few granola bars and muffins, but the coffee is pretty decent

10

Jessica

23 Apr 2024

·

Stayed 1 night

Love the coffee and hot chocolate in the morning :)

8

Wayne

25 Aug 2023

·

Stayed 2 nights

Disappointed with the lack of breakfast choices and we had quite a few ants in our room. No problems with the staff, however. All very nice.

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Month	Average price
January	US$79
February	US$91
March	US$91
April	US$91
May	US$94
June	US$79
July	US$72
August	US$68
September	US$79
October	US$97
November	US$87
December	US$78

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $87	17 $79	18 $89	19 $88
20 $80	21 $80	22 $76	23 $76	24 $75	25 $84	26 $85
27 $74	28 $76	29 $76	30 $76

Su	Mo	Tu	We	Th	Fr	Sa
				1 $77	2 $84	3 $84
4 $76	5 $76	6 $76	7 $76	8 $77	9 $85	10 $87
11 $74	12 $76	13 $76	14 $76	15 $75	16 $85	17 $84
18 $75	19 $76	20 $77	21 $76	22 $77	23 $86	24 $86
25 $76	26 $76	27 $77	28 $76	29 $77	30 $84	31 $85

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Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed

Studio, 1 King Bed

Studio, 1 Queen Bed, Accessible

Studio, 2 Double Beds

Deluxe Studio, 1 King Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Memphis - Germantown

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