Crowne Plaza Memphis Downtown by IHG - Image 1

Crowne Plaza Memphis Downtown by IHG - Room

Crowne Plaza Memphis Downtown by IHG

Name: Crowne Plaza Memphis Downtown by IHG
Address: 300 North Second Street, Pinch District, Memphis, Memphis (and vicinity), Tennessee, United States of America, Memphis, Shelby County, United States of America
Rating: 7.1

"Smooth check-in/check-out process"

"Great location"

"Great parking facilities"

"Great on-site restaurant"

"Immaculate rooms"

"Welcoming staff"

Amenities

Parking
Airport shuttle
Restaurant
Swimming pool
Non-Smoking Rooms
Business Center

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Property description

Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services. Guests can catch a ride on th...

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Guest reviews

7.1

Good

Based on 564 verified reviews

Who stays here?

Business

28%

Couple

32%

Family

24%

Group

12%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

At Crowne Plaza Memphis Downtown by IHG, travelers frequently praise the warm, helpful staff and handy shuttle to downtown sights, while opinions diverge on room condition and cleanliness, with some comfortable stays contrasted by maintenance issues and noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

Dacey

20 Mar 2026

·

Stayed 2 nights

They “accidentally” over charged my room by $200. I’m sure if I wouldn’t have noticed they would have never corrected it. Very short staffed. Rooms are clean but run down and in need of updates.

8

Lee

22 Feb 2026

·

Stayed 3 nights

We didn’t actually stay at the Crown Plaza. The National Guard took over the hotel so we were moved to the LaQuinta Inn. It was very nice once they fixed a shower problem. They even shuttled us back and forth to the Crown Plaza for our breakfast we prepaid for.

2

Yi

25 Jan 2026

·

Stayed 3 nights

My reservation was canceled by the hotel due to overbooking. Worse yet, they lied to me upon checking-in claiming that “it was cancelled by Expedia”. They then offered me a “free” stay at another, their “sister hotel”; but after dropping me and my family there, they wanted to charge me for the stay. So another lie. I had to stay for one night there because it was late and inconvenient to find an alternative. Very disappointed by the way the Crown Plaza manager treated me with her super ego (refuse to listen), no apology (blame on Expedia instead), and many lies along the way……Not a truth worthy admin team here right now; Hope things get changed in the future.

10

Luigi

13 Dec 2025

·

Stayed 7 nights

Very nice hotel in pemphis downtown

10

Jan

8 Dec 2025

·

Stayed 3 nights

Not as close to Beale as i wanted but very impressed with staff. There is a shuttle to Beale area so that was helpful

300 North Second Street, Pinch District, Memphis, Memphis (and vicinity), Tennessee, United States of America

Location

With a stay at Crowne Plaza Memphis Downtown by IHG, you'll be centrally located in Memphis, within a 5-minute drive of Beale Street and FedExForum. This hotel is 0.6 mi (1 km) from Bass Pro Shops at the Pyramid and 8.8 mi (14.2 km) from Graceland.

St. Mary's Catholic Church(0.1 Miles)

Renasant Convention Center(0.2 Miles)

St. Jude Children's Research Hospital(0.3 Miles)

Danny Thomas/ALSAC Pavillion(0.4 Miles)

Cannon Center for Performing Arts(0.4 Miles)

Fire Museum of Memphis(0.5 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

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