Club Wyndham Smoky Mountains

Loved the outdoor pool area

Great stay! Very accommodating due to a emergency on our part. Lots of daily social activities, great pools & hot tubs!

We really enjoyed our stay and wish we had more time. The pool hours are 6am-11p, so we still had plenty of time for family fun at the pool and hot tub after we did all our excursions around Gatlinburg and Pigeon Forge. We had 2 bedrooms & baths, a kitchen, dinning area, family room, a patio with 6 people. There was plenty of room. There was a bed that needed fixed when we arrived, but someone should up about ten minutes after our call and we had no issues. I would highly recommend and would stay again.

Beautiful, well kept resort! Nice location Grandson enjoyed to indoor pool!

The unit was quiet and clean. Also, they have so many activities for the family, which helped us plan less on our own. They do need a new jetted tub in that room. It was not functional.

Friendly staff at check-in. Nice activity center. Convenient drive to National Park and tourist activities. Check out extremely easy.

The resort was located near alot of attractions and dining options. Shopping is convenient. Suites are quiet and comfortable. Beds are comfortable. Parking can get crowded in the evening. Exersize room was well appointed. The outdoor pool is a little small for the size of the resort

We had a security problem after the first night as we found out that the sliding glass door was left unlocked by we assume housekeeping, we reported it to the manager, he said he would report it to house keeping manager. we didn't feel too comfortable for the rest of our stay. Also we requested a top floor when we booked 3 1/2 months ago, ended up with a walk-up floor, and the view was that of a side of another building and told they were full and could not change. Parking at building 18 is a nightmare overnight, had to park halfway down the hill towards and nearer the office than to the building, not cool when checking out of your room having to take your luggage that distance.

Quiet and clean. The gym wasn’t top notch

The resort was beautiful. The grounds were very well maintained and the accommodations were clean, comfortable and family friendly. We would definitely return to this resort.

Room was dirty carpets turned out feet black

Disappointed! Wyndham tried to downgrade our room from what we paid. Room had cleanliness issues. Sales staff were pushy.

This place was so very clean! Highly recommend!!!

Wyndham is a nice place however we had service problems and a bed issue. the bed issue revealed that the mattress cover had urine stains. We were able to eventually gets a new mattress cover and sheets but it took several days.

There was roaches in our room and my daughter couldn’t sleep because of that. We call to let them know and know one ever called us back. My daughter’s birthday was ruined because of that. She was very disappointed. And till now no one ever call us back to ask how we felt. Can never book them again

Everything was great but did find a roach in the room and notified the hotel and was promised a gift card for our troubles. Other than that it was a lovely experience

The staff was great! Property was clean and quiet. Second time there and it won’t be the last!

Great price for the stay. The apartment was much larger than i expected. The place was clean. The family loved it. No complaints.

The photos on Expedia are inaccurate. I booked a one bedroom condo based on the photos provided. Upon checking into my room, I realized that this was not the room I had requested. They stated that they have two types of one bedroom condos and that unfortunately the websites do not show that. I thought I was getting a spacious newly renovated looking room but instead received a smaller room that looked as if it hadn’t been updated since opening. The front desk told me that this mix up happens a lot but they could not accommodate me because they were overbooked. This was disappointing, considering the room I received was too small for my family. I also had to wait over an hour for my room to be ready because it was “still being cleaned.” I was incredibly turned off of what they consider clean. The carpets were dirty and the bottom of my feet and my children’s feet were BLACK from the amount of dirt after walking around for just a few minutes. The shower drain was clogged and there was still hair on the wall from the previous guest. The mirror had not been cleaned either with spit and water marks. I understand that not all experiences are always going to exceed expectations but this trip was a major disappointment. I will not be going back.

Excellent service, attentive staff and condo was a nice size and clean.

Upon check in my guest was not allowed to enter the room without myself being there in person, as I was about 45 minutes behind in travelling. Even tho I had been contacted by Wyndham and asked to email guest information and vehicle descriptions. The room was below average especially for a "Resort" description. Could hear everything outside and from adjoining rooms. Shower wouldn\'t drain so had to stand in 4" of water. Parking was terrible. Overall the whole feel of the place was dirty, old and not inviting. I stay at alot of places and rarely write reviews, especially for below average places but this deserves to be known. Wyndham is not Marriot caliber and never will be.

Perfect size units for our family trip to the area with 6 adults and 3 children (in 2 2-bedroom units). Very convenient to the sights we planned.

The suite is a great choice for time with your aging parents. It gives them privacy but also comforts of home while on the go.

The stay was very nice. The room could use a little updating, but overall it was good and clean.

Great resort and bang for the buck. Enjoyed my stay and was very comfortable in the unit. Was not happy with my original room and management quickly found me a room with better light and a great view. Highly recommended.

We were thrilled with our stay and would definitely come back. The 2 bdrm condo was spacious, very clean and nicely decorated with all the comforts of home. The beds were very comfortable and the location was great. We enjoyed our view of the mountains from our balcony. Thank you for a memorable family getaway ❤

The only reason I could not give a 5/5 rating was the upstairs noise. To the credit of the staff they did inform the people upstairs and they did offer to move us to a higher room toward the end of our stay. The staff was polite. The rooms were clean. The space they offer in the two bedroom suite is perfect for kids. Just ask for a top unit right off

We spent two nights at this location. The staff was friendly and courteous. Property was in a great location. Near an outlet and different dinning venues but in a quiet area. I used the gym and it has the essentials for a workout area from home. Our suite was comfortable as a whole, but it does require some upgrades. My only complaints are the mattress and pillows (better quality is needed) and the fact that you can hear the people in the upper floor walk. This is a resort so expectations are higher. Overall a good stay.

Off the main road so a little easier to take the back road to get around. The small condo was very comfortable, clean and bed was just right. We were so busy sightseeing we didn’t have time to use any of the amenities of the place. Would go back again.

The layout of the rooms is exactly what I need when I bring my parents to the mountains. They are spacious and give us the feels of home while in a prime location for our activities. They stay in contact with you so that you know you are valued. We will continue to choose Club Wyndham Smoky Mountains when we come to this area.

Incredibly friendly and responsive staff. Very well kept property. Very nice!

Very nice and clean and friendly staff easy check in.

Good value for a 2 room with kitchen. The push to buy timeshares was annoying but that is part of the deal. Staff was friendly and always helpful. Location was very convenient for all we wanted to do. We would stay there again.

A nice property- BUT... This is a resort, not a hotel. At checkin (after a several hour drive) I was directed to the concierge to get wristbands and some other information. What that other information was-- after being chatted up for a bit, a hard press to get us to sit through a 90 sales pitch to buy into their time shares. Excuse me? No. The concierge was visibly irritated at my flat refusal to to that, but I was paying to stay there, and am never, Ever going to get tied up in a time share. But- scheduling you for one of those sales presentations is part of the concierge's job, and they apparently don't like taking No for an answer. That's the answer he got anyway. If you don't mind that, then this is an OK place. If you'd rather not deal with that at all (as I would not), choose another place to stay.

Buyer beware. I booked a two bedroom condo for the weekend at Club Wyndham Smoky Mountains for President's Weekend - 3 of my teenagers - one coming in from college to meet us. We arrived at 4:30 for check-in, excited to be there, and from the outside - the place looked better than advertised. When I went to check-in, my reservation was not showing up. The gentleman at the counter was very friendly and kind, and after showing my reservation number and confirmation email, they informed me that they were overbooked and that Expedia had given them a number for me to call. 4 fours later, after a two hour call with a customer service rep that didn't understand that a microwave oven and a mini-fridge was not a full kitchen (already had a truck full of groceries for the weekend) and then when we got disconnected, he did not use the callback number that he asked for. We had to start the whole process over again. Because of the holiday weekend - all available units with a kitchen were sold out, and most hotels were full...and the ones that were not had extremely low customer reviews. We ended up staying at the closest comparable accommodation in Lenoir City - an hour west of where we were supposed to be in two hotel rooms rather than a condo with a kitchen. This ended up changing the entire weekend. NOT sure how, but I would confirm your reservation with the hotel rather than Expedia.

Lengthy check in process. Check in required going to three desks before being allowed to leave.

Pay all that money and the whole time they are up your butt trying to sell you hotel points for 50- 100 thousand dollars

Checkin was easy n staff were very accommodating after hotels.com called me the morning of my stay stating my room was unavailable and I would only be able to get a 1 bedroom instead of the 2 bedroom I had booked 4 mo. In advance. When I went to check in the front desk told me that was incorrect and they got me into the 2 bedroom. They were so helpful and told me next time to call them directly for clarification. I would definitely stay here again but unlikely to book through hotels.com.

The service from Wyndham was some if not the best we have ever had. We had a few minor issues, not Wyndham's fault, but they took care of them quickly, professionally and always with a smile.

First of all, the customer service was extraordinary! ( hard to see that these days) The staff was helpful, kind, and very friendly. The room/suite that we stayed in was very clean, well equipped and area was quit and safe. Five people stayed with me and there was enough room for us all. I highly recommend them and would stay there again.

Great location for family gatherings. We hosted a wedding and were excited that we were so close to all the attractions and tourists venues.

Quiet area but close to entertainment and restaurants. Enjoyed our stay.

Was weird expedia booked me two seperate bookings so my keys quit working on day 3. Also asked for towels and didnt get any. Facilities are nice. I didn't realize there were two in Sevierville, so was a good ways from the convention center, but we liked it.

Good value for a 2 room with kitchen. The push to buy timeshares was annoying but that is part of the deal. Staff was friendly and always helpful. Location was very convenient for all we wanted to do. We would stay there again.

Near the mountains and close to everything!

Everything was very nice and fit my family well. Close to the island and peaceful

January vacation with family of 4. Excellent location and short distance to all attractions. Will stay again

The resort was located near alot of attractions and dining options. Shopping is convenient. Suites are quiet and comfortable. Beds are comfortable. Parking can get crowded in the evening. Exersize room was well appointed. The outdoor pool is a little small for the size of the resort

Staff were wonderful and rooms are kept very clean! Driveways are steep and sometimes confusing to get around property. Nice visit!

The layout of the rooms is exactly what I need when I bring my parents to the mountains. They are spacious and give us the feels of home while in a prime location for our activities. They stay in contact with you so that you know you are valued. We will continue to choose Club Wyndham Smoky Mountains when we come to this area.