The Resort at Governor's Crossing
US$169
/ night
Avg. for November
Prices for The Resort at Governor's Crossing
Select dates to see prices and availability
US$169
/ night
Avg. for November
Monthly average prices
Nightly prices at The Resort at Governor's Crossing average US$121 in the cheapest month (February) and US$225 in the most expensive month (October), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$136 |
| February | US$121 |
| March | US$139 |
| April | US$141 |
| May | US$124 |
| June | US$170 |
| July | US$182 |
| August | US$171 |
| September | US$177 |
| October | US$225 |
| November | US$169 |
| December | US$178 |
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Nov · US$169
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Most expensive: October (~US$225)
Cheapest: February (~US$121)
About this property
Don't miss out on the many recreational opportunities, including a complimentary water park, an indoor pool, and a lazy river. This Victorian hotel also features complimentary wireless internet access, an arcade/game room, and a fireplace i...
Amenities
Don't miss out on the many recreational opportunities, including a complimentary water park, an indoor pool, and a lazy river. This Victorian hotel also features complimentary wireless internet access, an arcade/game room, and a fireplace in the lobby.
Business amenities
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 233 guestrooms, featuring kitchens with refrigerators and ovens. 55-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and microwaves, and housekeeping is provided on request.
Location
Located in Sevierville (Governor’s Crossing), The Resort at Governor's Crossing is within a 5-minute drive of Tanger Outlets and Titanic Museum. This family-friendly hotel is 1.8 mi (2.9 km) from WonderWorks and 3.2 mi (5.2 km) from Island at Pigeon Forge.
What's nearby
NASCAR SpeedPark Smoky Mountains(1.3 Miles)
Ripley's Old MacDonald's Farm Mini Golf(1.3 Miles)
Tanger Outlets(1.3 Miles)
Adventure Park at Five Oaks(1.4 Miles)
Apple Barn Winery(1.8 Miles)
WonderWorks(2 Miles)
The Apple Barn & Cider Mill(2 Miles)
University of Tennessee Regional Health Center-Sevierville(2.1 Miles)
Titanic Museum(2.1 Miles)
Hatfield and McCoy Dinner Show(2.2 Miles)
Sevierville Park(2.4 Miles)
Hollywood Wax Museum(2.5 Miles)
Castle Of Chaos(2.6 Miles)
Country Tonite Theatre(2.6 Miles)
Grand Majestic Theater(2.7 Miles)
The nearest major airport is McGhee Tyson Airport (TYS)(33.7 Miles)
Parking
Hot tub/Jacuzzi
Swimming pool
Sauna
Non-smoking rooms
Banquet facilities
Location
225 Collier Drive, Governor’s Crossing, Sevierville, Tennessee, United States of America
NASCAR SpeedPark Smoky Mountains (1.3 Miles)
Ripley's Old MacDonald's Farm Mini Golf (1.3 Miles)
Tanger Outlets (1.3 Miles)
Adventure Park at Five Oaks (1.4 Miles)
Apple Barn Winery (1.8 Miles)
WonderWorks (2 Miles)
Room options
10
Premium Condo, 2 Bedrooms, Kitchen
Room details
1 Extra-Large Double Bed
, 2 Large Double Beds
, 1 Bunk Bed
and 1 Sofa Bed
1064 ft²
Balcony or TerraceSeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)
9
Basic Studio, 1 Queen Bed, Kitchen
Room details
1 Large Double Bed
Sleeps 2
400 ft²
Air ConditioningHeatingWi-Fi (Free)
10
Deluxe Condo, 2 Bedrooms, Kitchen
Room details
1 Extra-Large Double Bed
, 2 Large Double Beds
and 1 Sofa Bed
Sleeps 8
1064 ft²
Balcony or TerraceSeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)
9
Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (3 Queen Beds)
Room details
3× Large Double Beds
and 1 Sofa Bed
Sleeps 8
1064 ft²
BalconySeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)
10
Classic Studio, 1 King Bed with Sofa Bed, Kitchen
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
608 ft²
Air ConditioningHeatingWi-Fi (Free)
9
Deluxe Condo, 1 Bedroom, Kitchen
Room details
2 Large Double Beds
and 1 Sofa Bed
Sleeps 6
710 ft²
Balcony or TerraceSeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)
11
Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (1 King and 2 Queen Beds)
Room details
1 Extra-Large Double Bed
, 2 Large Double Beds
and 1 Sofa Bed
Sleeps 8
1064 ft²
Balcony or TerraceSeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)
10
Premium Condo, 1 Bedroom, Kitchen
Room details
1 Extra-Large Double Bed
, 1 Bunk Bed
and 1 Sofa Bed
Sleeps 6
710 ft²
Balcony or TerraceSeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)
10
Deluxe Condo, 1 Bedroom, Kitchen, Pool View
Room details
2 Large Double Beds
and 1 Sofa Bed
Sleeps 6
710 ft²
Balcony or TerraceSeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)
9
Classic Studio, 1 King Bed, Balcony
Room details
1 Extra-Large Double Bed
Sleeps 2
400 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
Guest reviews of The Resort at Governor's Crossing
8.9
Fabulous
Based on 3,146 verified reviews
Who stays here?
Business
2%
Couple
13%
Family
80%
Group
3%
Solo
0%
What guests think
AI-generated summary based on recent guest reviews
The Resort at Governor's Crossing draws families for its spacious condo-style units with kitchens and washer/dryers, friendly staff, and lots of kid-focused amenities, especially the indoor/outdoor waterpark, playgrounds, and daily activities, all in a convenient location.
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What guests think
The Resort at Governor's Crossing draws families for its spacious condo-style units with kitchens and washer/dryers, friendly staff, and lots of kid-focused amenities, especially the indoor/outdoor waterpark, playgrounds, and daily activities, all in a convenient location.
Cleanliness can be inconsistent, with occasional dirty fixtures, cloudy or strong‑chlorine pool water, and seasonal stink bugs reported. Guests also mention maintenance and operations issues such as worn or dated areas, damaged mini golf, elevator outages and long waits, limited pool seating, parking pressure, and waterslides or features being closed or on limited hours. Expect a convenient, activity-packed stay that’s best for families, with variable upkeep.
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AI-generated summary based on recent guest reviews
Facilities
Extensive family amenities include indoor/outdoor pools with slides and lazy river, playgrounds, arcades, fire pits, and organized kids’ activities. Recurring drawbacks are feature closures or maintenance (slides/amenities), limited pool seating, damaged mini golf, elevator downtime, parking strain, and occasional pool water/chemical issues.
Related guest reviews
10
Dustin
5 Oct 2025
·
Stayed 2 nights
Amazing place! Right by everything. The indoor and outdoor pools/waterpark is great. Lots of cool activities to do. Nice rooms and super friendly staff. Will be staying here again
Amazing place! Right by everything. The indoor and outdoor pools/waterpark is great. Lots of cool activities to do. Nice rooms and super friendly staff. Will be staying here again
8
Ruthann
1 Oct 2025
·
Stayed 5 nights
The room was amazing. Parking was close. Worked perfect for our little family. Loved the playground and that there were lots of activities available. Pools and hot tubs were great as well. Loved Popsicle Patrol! We did have some issues though. Arrived at 4pm for check-in and out room wasnt ready for 30 minutes, normally not a huge deal except they charge for early check-in so I felt it should be ready on time. Second my kids are very little and the splash pad broke along with the lazy river on our second day there and that's all my 2 year old wanted to do. Third day there the inside mushroom quit working as well. I know they can't control broken things but really sucks that everything for my 2 year old went down.
The room was amazing. Parking was close. Worked perfect for our little family. Loved the playground and that there were lots of activities available. Pools and hot tubs were great as well. Loved Popsicle Patrol! We did have some issues though. Arrived at 4pm for check-in and out room wasnt ready for 30 minutes, normally not a huge deal except they charge for early check-in so I felt it should be ready on time. Second my kids are very little and the splash pad broke along with the lazy river on our second day there and that's all my 2 year old wanted to do. Third day there the inside mushroom quit working as well. I know they can't control broken things but really sucks that everything for my 2 year old went down.
4
Samantha
20 Jul 2025
·
Stayed 7 nights
Many maintenance issues. Had to change rooms. Elevator smelled like it was burning. Dryer didn’t work properly. Had to call numerous times for hornets. Inside hot tub was down for 2 days. Cable kept going on and off. Front desk and maintenance were friendly and quick to send someone for the issues.
Many maintenance issues. Had to change rooms. Elevator smelled like it was burning. Dryer didn’t work properly. Had to call numerous times for hornets. Inside hot tub was down for 2 days. Cable kept going on and off. Front desk and maintenance were friendly and quick to send someone for the issues.
8
Bobbie
14 Aug 2025
·
Stayed 3 nights
Our stay was great!! Loved the room! Loved the water park area. Staff was very friendly and courteous. The mini golf was listed as an amenity but it was too damaged to be used. One elevator was out of order so it was a bit slow traversing from the 4th floor. We will definitely be recommending and returning!!
Our stay was great!! Loved the room! Loved the water park area. Staff was very friendly and courteous. The mini golf was listed as an amenity but it was too damaged to be used. One elevator was out of order so it was a bit slow traversing from the 4th floor. We will definitely be recommending and returning!!
4
Stacey
13 Jul 2025
·
Stayed 1 night
Outdoor pool closed and indoor pool had no ventilation strong smell of chlorine so we could not swim during our stay putt putt coarse was damaged. Had to wait for an elevator for 25 minutes to be able to load and unload to our room. No where to park. I feel like the need to maintain their property better for their guest.
Outdoor pool closed and indoor pool had no ventilation strong smell of chlorine so we could not swim during our stay putt putt coarse was damaged. Had to wait for an elevator for 25 minutes to be able to load and unload to our room. No where to park. I feel like the need to maintain their property better for their guest.
8
Darlene
11 Jul 2025
·
Stayed 3 nights
Everything was good except the pool area. They do not have enough lounge chairs and chairs at the pool. The cabana rentals should be done differently. Currently you have to be at the pool by 7 am and wait for two hours until it opens at 9 sm.
Everything was good except the pool area. They do not have enough lounge chairs and chairs at the pool. The cabana rentals should be done differently. Currently you have to be at the pool by 7 am and wait for two hours until it opens at 9 sm.
8
Michiela
8 Sept 2025
·
Stayed 1 night
No complaints on the condo. Very nice and comfortable accommodations. The indoor Waterpark however was pretty dirty. The water was very cloudy and you could visibly a film on top of the water. The outdoor pool area was very clean and nice. Just wished it stayed open longer. The outdoor courtyard area was very cute. Would stay again in the hopes the indie part would be taken care of better. Location is great!
No complaints on the condo. Very nice and comfortable accommodations. The indoor Waterpark however was pretty dirty. The water was very cloudy and you could visibly a film on top of the water. The outdoor pool area was very clean and nice. Just wished it stayed open longer. The outdoor courtyard area was very cute. Would stay again in the hopes the indie part would be taken care of better. Location is great!
8
Wanda
3 Mar 2025
·
Stayed 1 night
The room was amazing. Has bunk beds. Has full kitchen with full size fridge and dishwasher. Had washer dryer in the room! The pool was not as great as we wished. Overcrowded. Dirty and cold. No life jackets for littles. Arcade areas were small. Cashless property but the games all take cash…?
The room was amazing. Has bunk beds. Has full kitchen with full size fridge and dishwasher. Had washer dryer in the room! The pool was not as great as we wished. Overcrowded. Dirty and cold. No life jackets for littles. Arcade areas were small. Cashless property but the games all take cash…?
8
Kasandra C
3 Aug 2025
·
Stayed 2 nights
The wate park was nice putt golf was junk need more elevators
The wate park was nice putt golf was junk need more elevators
8
Kasondra
18 Aug 2025
·
Stayed 4 nights
The indoor water area needs needs updated with fresh paint . The outdoor water slides were down during our stay. But overall great place to stay with kids . Love the daily activities they put on . Our room was clean n very nice laid out . Our granddaughter loved were stay there n didn't want to leave lol
The indoor water area needs needs updated with fresh paint . The outdoor water slides were down during our stay. But overall great place to stay with kids . Love the daily activities they put on . Our room was clean n very nice laid out . Our granddaughter loved were stay there n didn't want to leave lol
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and facilities clean, with housekeeping responsive when contacted. However, others report dirty bathrooms or dishes, cloudy/strong‑chlorine pools, and pests such as stink bugs or ants, with in‑stay servicing sometimes inconsistent.
Related guest reviews
2
Yarrow
24 Jul 2025
·
Stayed 1 night
Room was dirty. Bugs found in the beds. Stains on the bedding and they smelled like pee. Horrible.
Room was dirty. Bugs found in the beds. Stains on the bedding and they smelled like pee. Horrible.
10
Haydee
18 Oct 2025
·
Stayed 3 nights
The room was very clean, the location of the resort is perfect. The staff very friendly.
The room was very clean, the location of the resort is perfect. The staff very friendly.
2
Marshaye
27 Oct 2025
·
Stayed 2 nights
we were met with indifference and unprofessionalism. Upon entering, I stood at the front desk for about a minute without being acknowledged. Bug infested
we were met with indifference and unprofessionalism. Upon entering, I stood at the front desk for about a minute without being acknowledged. Bug infested
6
Della
10 Sept 2025
·
Stayed 2 nights
The staff was nice, the room was dirty, hair in the bathtub from previous people. Pool Was cold and no lights at Pool area for after dark. Would Not stay at this place again
The staff was nice, the room was dirty, hair in the bathtub from previous people. Pool Was cold and no lights at Pool area for after dark. Would Not stay at this place again
10
LANA
27 Nov 2025
·
Stayed 2 nights
Clean rooms
Clean rooms
8
Michiela
8 Sept 2025
·
Stayed 1 night
No complaints on the condo. Very nice and comfortable accommodations. The indoor Waterpark however was pretty dirty. The water was very cloudy and you could visibly a film on top of the water. The outdoor pool area was very clean and nice. Just wished it stayed open longer. The outdoor courtyard area was very cute. Would stay again in the hopes the indie part would be taken care of better. Location is great!
No complaints on the condo. Very nice and comfortable accommodations. The indoor Waterpark however was pretty dirty. The water was very cloudy and you could visibly a film on top of the water. The outdoor pool area was very clean and nice. Just wished it stayed open longer. The outdoor courtyard area was very cute. Would stay again in the hopes the indie part would be taken care of better. Location is great!
6
Lonnie
10 Jul 2024
·
Stayed 4 nights
Property in need of updating. Property also needs to revamp their housekeeping service. We stayed here for 4 nights, from Thursday-Monday. On Saturday I messaged and stated we were complerely out of towels and asked if someone could bring some up so we could shower. I was told housekeeping comes in and replaces them as well as changes the trash daily. I replied that housekeeping had definitely not picked up our dirty towels or changed the trash. I was told someone would come take care of this. That evening I sent pictures to show this was still not done. On Sunday it was the same thing. While they did start throwing a bigger bag of towels right inside the front door, the dirty ones did not get picked up and the bathroom trashcans were overflowing as they were not changed. There is also a huge difference in room temperature from room to room. The master bedroom was always 5 degrees hotter than rest of place, making it difficult to sleep. The indoor waterpark needs to be redone as the bottle of pool is rough and tears up your feet. It is also very small and not much too it. The pictures of this hotel are very deceiving.
Property in need of updating. Property also needs to revamp their housekeeping service. We stayed here for 4 nights, from Thursday-Monday. On Saturday I messaged and stated we were complerely out of towels and asked if someone could bring some up so we could shower. I was told housekeeping comes in and replaces them as well as changes the trash daily. I replied that housekeeping had definitely not picked up our dirty towels or changed the trash. I was told someone would come take care of this. That evening I sent pictures to show this was still not done. On Sunday it was the same thing. While they did start throwing a bigger bag of towels right inside the front door, the dirty ones did not get picked up and the bathroom trashcans were overflowing as they were not changed. There is also a huge difference in room temperature from room to room. The master bedroom was always 5 degrees hotter than rest of place, making it difficult to sleep. The indoor waterpark needs to be redone as the bottle of pool is rough and tears up your feet. It is also very small and not much too it. The pictures of this hotel are very deceiving.
4
tonya
31 May 2025
·
Stayed 2 nights
The hotel was not the cleanest. There was several things in our hotel room that was dirty. Starting with the dishes. The mirrors The shower. It needed maintenance Paper towel holder coming off the wall One of our bed covers had a hole in it. Even around the outside pool, look dirty all the time like the concretehad not been swept.
The hotel was not the cleanest. There was several things in our hotel room that was dirty. Starting with the dishes. The mirrors The shower. It needed maintenance Paper towel holder coming off the wall One of our bed covers had a hole in it. Even around the outside pool, look dirty all the time like the concretehad not been swept.
10
Daniel
29 Aug 2025
·
Stayed 4 nights
Housekeeping is amazing, cleanliness is obviously well supervised. Staff is friendly and the resort overall is well managed. What an amazing experience. Well done management, exemplary! It takes a lot to impress me in the lodging arena and your resort exceeded my expectations.
Housekeeping is amazing, cleanliness is obviously well supervised. Staff is friendly and the resort overall is well managed. What an amazing experience. Well done management, exemplary! It takes a lot to impress me in the lodging arena and your resort exceeded my expectations.
2
Ryan
9 Oct 2024
·
Stayed 4 nights
Run down… holes in blankets.. smoke alarm chirping on arrival, lights burned out, stink bugs all over in room, dirty air vents, missing pieces in coffee maker, dishes in dishwasher on arrival….
Run down… holes in blankets.. smoke alarm chirping on arrival, lights burned out, stink bugs all over in room, dirty air vents, missing pieces in coffee maker, dishes in dishwasher on arrival….
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AI-generated summary based on recent guest reviews
Rooms
Condo-style units are spacious and functional for families, offering full kitchens and in‑room washers/dryers; layouts are a strong point though bed/sofa comfort varies. Some units feel dated or have maintenance/noise issues, and Wi‑Fi can be spotty.
Related guest reviews
10
kristy
13 Aug 2025
·
Stayed 4 nights
Having 2 true bedrooms and bath with the livingroom seperating the rooms is great for privacy and quiteness. If only traveling with little ones (10 or less), would not have to leave the resort, if brought your own food. Because of the swimming areas and activities. Applebees is just next door too.
Having 2 true bedrooms and bath with the livingroom seperating the rooms is great for privacy and quiteness. If only traveling with little ones (10 or less), would not have to leave the resort, if brought your own food. Because of the swimming areas and activities. Applebees is just next door too.
8
Mary
15 Aug 2025
·
Stayed 3 nights
No balcony and bed was too small.
No balcony and bed was too small.
10
Mandy
23 Jun 2025
·
Stayed 3 nights
Yes, this resort is a little outdated and could use some upgrades - but, overall fantastic! You get your monies worth and then some. Stayed with a 3 & 6 year old and they enjoyed the butterfly area & build a bear activities in addition to the waterpark area. Friendly staff. Clean room & spacious. Nice to have a kitchen & washer/dryer in the unit. Fun free popsicle cart poolside for kids & cheap cabana rental for the day. Highly recommend!
Yes, this resort is a little outdated and could use some upgrades - but, overall fantastic! You get your monies worth and then some. Stayed with a 3 & 6 year old and they enjoyed the butterfly area & build a bear activities in addition to the waterpark area. Friendly staff. Clean room & spacious. Nice to have a kitchen & washer/dryer in the unit. Fun free popsicle cart poolside for kids & cheap cabana rental for the day. Highly recommend!
10
Kim
11 Aug 2025
·
Stayed 2 nights
The kids' amenities were amazing! There was room for our large family for a good price. The beds were not the moar comfortable and bathroom is outdated but gave it 5 star for all the other reasons and my kids loved the butterfly house
The kids' amenities were amazing! There was room for our large family for a good price. The beds were not the moar comfortable and bathroom is outdated but gave it 5 star for all the other reasons and my kids loved the butterfly house
10
Amanda
27 Jul 2025
·
Stayed 3 nights
10/10 would stay here again! Would be great for families with little kids— I had 4 teens and they still had fun though! Nice break from parkway traffic and we loved being able to come back mid-day for a pool (and spending!) break before going out in the evening. Clean, well kept, great staff & facility.
10/10 would stay here again! Would be great for families with little kids— I had 4 teens and they still had fun though! Nice break from parkway traffic and we loved being able to come back mid-day for a pool (and spending!) break before going out in the evening. Clean, well kept, great staff & facility.
6
Mary
23 Oct 2025
·
Stayed 3 nights
We've stayed here several times and our stay this time was just ok. Our room was close to the arcade on our floor and it was super loud! It was like the arcade was in our living room! Our room also had several stink bugs in it. I don't think they are harmful but it's unsettling seeing bugs crawling on the curtains and walls. We like the size of the rooms and having two bathrooms! Also enjoyed the kids activities like build a buddy. We will probably stay here again but I will request a room away from the arcade.
We've stayed here several times and our stay this time was just ok. Our room was close to the arcade on our floor and it was super loud! It was like the arcade was in our living room! Our room also had several stink bugs in it. I don't think they are harmful but it's unsettling seeing bugs crawling on the curtains and walls. We like the size of the rooms and having two bathrooms! Also enjoyed the kids activities like build a buddy. We will probably stay here again but I will request a room away from the arcade.
6
Danielle
8 Oct 2025
·
Stayed 2 nights
Decent stay. Rooms need updated
Decent stay. Rooms need updated
8
Keith
12 Jun 2025
·
Stayed 2 nights
Room was nice and clean. Only complaint was the WiFi was spotty at times.
Room was nice and clean. Only complaint was the WiFi was spotty at times.
10
Courtney
16 Aug 2025
·
Stayed 2 nights
Great stay we came from a much larger resort but this place is great for kids loved how late the indoor pools and outdoor pools were open beautiful Mountain View’s lots of kid activities older property building wise the floor was uneven in the hallway. But wasn’t an issue we loved having a kitchen and full size fridge and a washer and dryer as well. The staff was amazing the morning after our first night the housekeeper came in and took our trash out a new bag in and brought us fresh towels every staff member we encountered was great and polite and helpful would absolutely stay here again!
Great stay we came from a much larger resort but this place is great for kids loved how late the indoor pools and outdoor pools were open beautiful Mountain View’s lots of kid activities older property building wise the floor was uneven in the hallway. But wasn’t an issue we loved having a kitchen and full size fridge and a washer and dryer as well. The staff was amazing the morning after our first night the housekeeper came in and took our trash out a new bag in and brought us fresh towels every staff member we encountered was great and polite and helpful would absolutely stay here again!
10
Cheyenne
24 Oct 2025
·
Stayed 1 night
Had a great quick getaway stay . The condo was very spacious and clean. Will definitely be back in thw summer
Had a great quick getaway stay . The condo was very spacious and clean. Will definitely be back in thw summer
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, helpful, and responsive, including quick assistance via text. A minority report slow room readiness, unhelpful follow‑up, or unpleasant front‑desk interactions.
Related guest reviews
10
Lataska
15 Jun 2025
·
Stayed 2 nights
Amenities are great for kids of all ages. Great location about 10min. Drivr from Dollywood. Hotel really clean and updated What I didn't like was room wad not ready until 5:00 , check in was 3:30. The front desk did not call or act as if they even cared for nonchalant. That really made me mad. I drover over 4 hrs.
Amenities are great for kids of all ages. Great location about 10min. Drivr from Dollywood. Hotel really clean and updated What I didn't like was room wad not ready until 5:00 , check in was 3:30. The front desk did not call or act as if they even cared for nonchalant. That really made me mad. I drover over 4 hrs.
6
Linda
15 Aug 2025
·
Stayed 2 nights
the building needs some repairs. Doors stick, kitchen sink leaked, and the amenities placed in rooms were limited. Front desk staff very unpleasant. Not sufficient seating at the huge pool area.
the building needs some repairs. Doors stick, kitchen sink leaked, and the amenities placed in rooms were limited. Front desk staff very unpleasant. Not sufficient seating at the huge pool area.
10
Nathan
10 Nov 2025
·
Stayed 3 nights
Excellent place to stay friendly staff
Excellent place to stay friendly staff
6
Deanna
30 Aug 2025
·
Stayed 3 nights
My husband fell on the first day when we couldn’t get in to the hallway. No one explained that the wristbands were keys so he sat in the rain while I walked back to the office. We reserved a handicapped room as I am a fall risk as is my husband. The day before we left I fell in the shower (no mat or nonslip surface) and hit the back of my head. It took my husband and I 20 minutes to get me up as I had previously broken my hand. I let the staff know and they said put a towel down. Later they did bring up a rubber mat. No one called to see how I was or to apologize as one would expect a handicapped room to have a nonslip shower. I ended up with a mild concussion, double vision for two days and a headache for a week. The follow up was very disappointing.
My husband fell on the first day when we couldn’t get in to the hallway. No one explained that the wristbands were keys so he sat in the rain while I walked back to the office. We reserved a handicapped room as I am a fall risk as is my husband. The day before we left I fell in the shower (no mat or nonslip surface) and hit the back of my head. It took my husband and I 20 minutes to get me up as I had previously broken my hand. I let the staff know and they said put a towel down. Later they did bring up a rubber mat. No one called to see how I was or to apologize as one would expect a handicapped room to have a nonslip shower. I ended up with a mild concussion, double vision for two days and a headache for a week. The follow up was very disappointing.
10
Michael
19 Aug 2025
·
Stayed 3 nights
Our experience at the resort was phenomenal. The room was great the pool and waterpark was awesome. The staff was the absolute best and very professional. All the staff was very kind greeted us every time we seen them. Very good experience
Our experience at the resort was phenomenal. The room was great the pool and waterpark was awesome. The staff was the absolute best and very professional. All the staff was very kind greeted us every time we seen them. Very good experience
10
Reanna
28 Jul 2025
·
Stayed 1 night
This is our second time staying here and we love it and will be coming back soon. I love that you can use the amenities until 2 pm on check out day. We live fairly close so using the pool until 2 works perfect for us. My 2 year old loves the build a buddy activity. The rooms are so clean and spacious. We have never encountered an unpleasant staff. We cannot wait to come back!
This is our second time staying here and we love it and will be coming back soon. I love that you can use the amenities until 2 pm on check out day. We live fairly close so using the pool until 2 works perfect for us. My 2 year old loves the build a buddy activity. The rooms are so clean and spacious. We have never encountered an unpleasant staff. We cannot wait to come back!
10
Tonya
1 Jan 2025
·
Stayed 3 nights
Staff immediately responded to a problem with a tv in our room and was corrected within the hour.
Staff immediately responded to a problem with a tv in our room and was corrected within the hour.
10
Jason
8 Sept 2025
·
Stayed 1 night
We had a wonderful stay! The facilities were clean and comfortable, the staff was super nice and helpful, and our room was perfect! We slept well, and we can't wait to return someday soon!
We had a wonderful stay! The facilities were clean and comfortable, the staff was super nice and helpful, and our room was perfect! We slept well, and we can't wait to return someday soon!
6
Lonnie
10 Jul 2024
·
Stayed 4 nights
Property in need of updating. Property also needs to revamp their housekeeping service. We stayed here for 4 nights, from Thursday-Monday. On Saturday I messaged and stated we were complerely out of towels and asked if someone could bring some up so we could shower. I was told housekeeping comes in and replaces them as well as changes the trash daily. I replied that housekeeping had definitely not picked up our dirty towels or changed the trash. I was told someone would come take care of this. That evening I sent pictures to show this was still not done. On Sunday it was the same thing. While they did start throwing a bigger bag of towels right inside the front door, the dirty ones did not get picked up and the bathroom trashcans were overflowing as they were not changed. There is also a huge difference in room temperature from room to room. The master bedroom was always 5 degrees hotter than rest of place, making it difficult to sleep. The indoor waterpark needs to be redone as the bottle of pool is rough and tears up your feet. It is also very small and not much too it. The pictures of this hotel are very deceiving.
Property in need of updating. Property also needs to revamp their housekeeping service. We stayed here for 4 nights, from Thursday-Monday. On Saturday I messaged and stated we were complerely out of towels and asked if someone could bring some up so we could shower. I was told housekeeping comes in and replaces them as well as changes the trash daily. I replied that housekeeping had definitely not picked up our dirty towels or changed the trash. I was told someone would come take care of this. That evening I sent pictures to show this was still not done. On Sunday it was the same thing. While they did start throwing a bigger bag of towels right inside the front door, the dirty ones did not get picked up and the bathroom trashcans were overflowing as they were not changed. There is also a huge difference in room temperature from room to room. The master bedroom was always 5 degrees hotter than rest of place, making it difficult to sleep. The indoor waterpark needs to be redone as the bottle of pool is rough and tears up your feet. It is also very small and not much too it. The pictures of this hotel are very deceiving.
10
Daniel
29 Aug 2025
·
Stayed 4 nights
Housekeeping is amazing, cleanliness is obviously well supervised. Staff is friendly and the resort overall is well managed. What an amazing experience. Well done management, exemplary! It takes a lot to impress me in the lodging arena and your resort exceeded my expectations.
Housekeeping is amazing, cleanliness is obviously well supervised. Staff is friendly and the resort overall is well managed. What an amazing experience. Well done management, exemplary! It takes a lot to impress me in the lodging arena and your resort exceeded my expectations.
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AI-generated summary based on recent guest reviews
Location
Conveniently situated near attractions, restaurants, shopping, and groceries, making outings easy for families. Many guests appreciated the accessible setting for Pigeon Forge/Sevierville activities.
Related guest reviews
10
Zoe
27 May 2025
·
Stayed 3 nights
This property location. It was close to mall, stores and restaurants.
This property location. It was close to mall, stores and restaurants.
10
Deborah
9 Aug 2025
·
Stayed 3 nights
Shopping and restaurants very close...could walk if you wanted to. Very quiet and felt safe at all times. Grandchildren enjoyed the pool facilities
Shopping and restaurants very close...could walk if you wanted to. Very quiet and felt safe at all times. Grandchildren enjoyed the pool facilities
10
lisa
11 Jul 2025
·
Stayed 1 night
I love how it's convenient to EVERYTHING!! We stay here a lot since we live close by. Been coming here for years, even in the winter.
I love how it's convenient to EVERYTHING!! We stay here a lot since we live close by. Been coming here for years, even in the winter.
10
Haydee
18 Oct 2025
·
Stayed 3 nights
The room was very clean, the location of the resort is perfect. The staff very friendly.
The room was very clean, the location of the resort is perfect. The staff very friendly.
10
Craig
6 Sept 2024
·
Stayed 3 nights
Great location and the swimming pool , slides were great. Lots of restaurants close buy and many exciting things to do.
Great location and the swimming pool , slides were great. Lots of restaurants close buy and many exciting things to do.
8
Valerie
6 Jul 2025
·
Stayed 3 nights
The convenience of the location to everything. The inside and outside pools were great.
The convenience of the location to everything. The inside and outside pools were great.
10
John A.
24 Jul 2025
·
Stayed 2 nights
Convenient location.
Convenient location.
10
Paz-Tita
6 May 2025
·
Stayed 3 nights
Central location, spacious rooms, great family amenities.
Central location, spacious rooms, great family amenities.
10
alysia
24 Apr 2025
·
Stayed 7 nights
Quiet; great location and proximity to pigeon forge and other smoky mountain attractions; great activities and amenities for young kids; very nice staff and service; clean, spacious accommodations. We were extremely happy with our stay and would definitely visit again!
Quiet; great location and proximity to pigeon forge and other smoky mountain attractions; great activities and amenities for young kids; very nice staff and service; clean, spacious accommodations. We were extremely happy with our stay and would definitely visit again!
10
Manij
17 Aug 2025
·
Stayed 2 nights
This was a great porperty to travel with family. Kids loved the water slides and the pool. Location was great, near other activities.
This was a great porperty to travel with family. Kids loved the water slides and the pool. Location was great, near other activities.
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AI-generated summary based on recent guest reviews
Dining
No on‑site restaurant or breakfast; most guests cook in their in‑room kitchens or use nearby dining. Vending/snack options can be limited or unreliable, and alcoholic beverages are not offered at the pool areas.
Related guest reviews
10
Dimpled
20 Jun 2025
·
Stayed 3 nights
Best resort in Sevierville, Tennessee. Only thing I wish they did was serve breakfast, but the fully stocked and full kitchen does accommodates for that. I literally felt like I had my own little apartment during my stay.The water park is not closing till 10/11 PM is amazing!!!!!!! Super responsive staff as well.
Best resort in Sevierville, Tennessee. Only thing I wish they did was serve breakfast, but the fully stocked and full kitchen does accommodates for that. I literally felt like I had my own little apartment during my stay.The water park is not closing till 10/11 PM is amazing!!!!!!! Super responsive staff as well.
4
Jim
15 Oct 2025
·
Stayed 3 nights
We stayed at numerous hotels and a few resorts. This had to be the worst place ever! Disgusting bathroom, as you can see from the pictures, when we walked in. Dilapidated, run down, and not clean at all. I asked to clean the room and the desk told me it’s a $55 fee!!!? There was no restaurant on site, no access to drinking water and scarce amenities. They told me the pool was heated- not in any sense of the word. It was cold, period. On top of this, the “resort” has an infestation of Stink Bugs. Found myself standing on chairs trying to grab them on the ceilings and curtains. The towels were ripped, frayed and downright old! Would definitely not recommend this place! There are many options in the area, including the Hampton Inn where they actually serve you free breakfast.
We stayed at numerous hotels and a few resorts. This had to be the worst place ever! Disgusting bathroom, as you can see from the pictures, when we walked in. Dilapidated, run down, and not clean at all. I asked to clean the room and the desk told me it’s a $55 fee!!!? There was no restaurant on site, no access to drinking water and scarce amenities. They told me the pool was heated- not in any sense of the word. It was cold, period. On top of this, the “resort” has an infestation of Stink Bugs. Found myself standing on chairs trying to grab them on the ceilings and curtains. The towels were ripped, frayed and downright old! Would definitely not recommend this place! There are many options in the area, including the Hampton Inn where they actually serve you free breakfast.
10
Samantha
21 May 2025
·
Stayed 3 nights
The hotel was clean and very kid friendly. Staff were attentive and friendly. Location was excellent. Vending machines that take credit cards instead of cash only would be very useful.
The hotel was clean and very kid friendly. Staff were attentive and friendly. Location was excellent. Vending machines that take credit cards instead of cash only would be very useful.
10
Matt
21 Jul 2025
·
Stayed 3 nights
Cool place, havent stayed in many resorts as we usually stay in a cabin but it was great. What i could imagine is a lower end resort. Needa dining options, though lots of restaurants close
Cool place, havent stayed in many resorts as we usually stay in a cabin but it was great. What i could imagine is a lower end resort. Needa dining options, though lots of restaurants close
10
Aubrey
21 Aug 2024
·
Stayed 4 nights
The worse thing about our stay was the toilet paper. Everything g else was great! It’s family and budget friendly, it’s off the main strip but close enough to everything. We especially loved the kitchen (we are a family of 4 so dinning out every evening can get very expensive) and it’s right across from Walmart. Both kids, 16 & 8 had a blast at the water park (us parents did too). Our room was a little outdated, but fresh and clean. The bed was so comfortable and I loved the pillows. Overall, we really enjoyed the Resort, and are already planning out trip back for next year!
The worse thing about our stay was the toilet paper. Everything g else was great! It’s family and budget friendly, it’s off the main strip but close enough to everything. We especially loved the kitchen (we are a family of 4 so dinning out every evening can get very expensive) and it’s right across from Walmart. Both kids, 16 & 8 had a blast at the water park (us parents did too). Our room was a little outdated, but fresh and clean. The bed was so comfortable and I loved the pillows. Overall, we really enjoyed the Resort, and are already planning out trip back for next year!
10
Katelyn
24 Jul 2025
·
Stayed 4 nights
It was great. Wish we could have enjoyed adult beverages at the pool area but that’s understandable.
It was great. Wish we could have enjoyed adult beverages at the pool area but that’s understandable.
4
Sheryl
14 Jun 2025
·
Stayed 2 nights
No food at hotel and vending mastines were either all broken or only took cash and they didn’t have a vending machine or a way to give cash. Also, children were screaming all the way up until 12 A.M.
No food at hotel and vending mastines were either all broken or only took cash and they didn’t have a vending machine or a way to give cash. Also, children were screaming all the way up until 12 A.M.
8
Bernadette
21 Oct 2025
·
Stayed 4 nights
This resort had everything we needed. There is no restaurant or food service on site, but we never use them anyway. The kitchen they have is fully stocked with everything you need. The room and beds are very comfortable. Each building connects so you can take part in any of the indoor activities no matter what the weather is like. The best part is the outdoor area. They take their time and decorate the outdoor area for the fall so well. It's just beautiful!!! We would happily stay here again!
This resort had everything we needed. There is no restaurant or food service on site, but we never use them anyway. The kitchen they have is fully stocked with everything you need. The room and beds are very comfortable. Each building connects so you can take part in any of the indoor activities no matter what the weather is like. The best part is the outdoor area. They take their time and decorate the outdoor area for the fall so well. It's just beautiful!!! We would happily stay here again!
8
Tabatha
28 Sept 2025
·
Stayed 2 nights
Had a great time. The kids loved it. Lots of swimming indoor and outdoor with wster slides both inside and out. Room was clean lots of room for the kids to not be .. you know "right there" on top of you. LoL!!! The only complaint I had was i wish they would have had some kind of food service like a snack stand for hotdogs or burgers 🍔 something... we had ti eat off grounds or buy groceries which we did both. Our room had a full kitchen with full size fridge so i guess that makes up for it. over all we had a great mini vacay... OH YEAH from our point of view the rooms were very well clean some of the cleanest we saw and we stay in that area a fee times a year at different locations. Hope ive help with any questions you may of had.
Had a great time. The kids loved it. Lots of swimming indoor and outdoor with wster slides both inside and out. Room was clean lots of room for the kids to not be .. you know "right there" on top of you. LoL!!! The only complaint I had was i wish they would have had some kind of food service like a snack stand for hotdogs or burgers 🍔 something... we had ti eat off grounds or buy groceries which we did both. Our room had a full kitchen with full size fridge so i guess that makes up for it. over all we had a great mini vacay... OH YEAH from our point of view the rooms were very well clean some of the cleanest we saw and we stay in that area a fee times a year at different locations. Hope ive help with any questions you may of had.
8
Robert C
16 Aug 2024
·
Stayed 4 nights
The people were very friendly and accommodating. Condition was average. In a scale of 1-10, 1 being the worst, I’d say a 6. They advertise multiple amenities that aren’t the best of quality. The putt putt course is unplayable. The movie in the lawn stopped a lot and the mequitos were horrible. Not all arcade games or soda machines were operable. I’d suggest stocking up on snacks and drinks across the street at WalMart. The build a buddy and pillow making wasn’t really worth the money it cost, but it made the kids happy. Very low budget version of build a bear and a pillow. More of an arts and crafts project. But the pool and playground was clean and in great shape. Very shape and always had a well trained lifegaurd on staff that was very attention oriented. I’d for sure go back with our family, but I’d plan to do more off of the resort than on the resort.
The people were very friendly and accommodating. Condition was average. In a scale of 1-10, 1 being the worst, I’d say a 6. They advertise multiple amenities that aren’t the best of quality. The putt putt course is unplayable. The movie in the lawn stopped a lot and the mequitos were horrible. Not all arcade games or soda machines were operable. I’d suggest stocking up on snacks and drinks across the street at WalMart. The build a buddy and pillow making wasn’t really worth the money it cost, but it made the kids happy. Very low budget version of build a bear and a pillow. More of an arts and crafts project. But the pool and playground was clean and in great shape. Very shape and always had a well trained lifegaurd on staff that was very attention oriented. I’d for sure go back with our family, but I’d plan to do more off of the resort than on the resort.
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AI-generated summary based on recent guest reviews
6
Jennifer
3 weeks ago
·
Stayed 3 nights
It is a good location. Close to Dollywood and the other attractions. The room we stayed in we had to of killed at least 10 stink bugs during our 3 night stay. They were in the linen, curtains, couch and even the washing machine. The staff is really friendly and nice though and my kids thoroughly enjoyed the pool!
It is a good location. Close to Dollywood and the other attractions. The room we stayed in we had to of killed at least 10 stink bugs during our 3 night stay. They were in the linen, curtains, couch and even the washing machine. The staff is really friendly and nice though and my kids thoroughly enjoyed the pool!
10
Destiny
3 weeks ago
·
Stayed 4 nights
Family loved the indoor and outdoor water parks! Room was good. Only issue was the TVs. Every time a channel was changed it messed up and wouldn’t play correctly for several minutes. We didn’t spend much time in the room so it wasn’t a huge deal. Staff was very nice, especially housekeeping. A man checked on us each day and took our trash. Overall great experience!
Family loved the indoor and outdoor water parks! Room was good. Only issue was the TVs. Every time a channel was changed it messed up and wouldn’t play correctly for several minutes. We didn’t spend much time in the room so it wasn’t a huge deal. Staff was very nice, especially housekeeping. A man checked on us each day and took our trash. Overall great experience!
10
Maricel
4 weeks ago
·
Stayed 3 nights
I love the fact that it has washing and dryer with oven
I love the fact that it has washing and dryer with oven
6
Justin
4 weeks ago
·
Stayed 3 nights
Both tvs wouldn't work in the room got one to work but kept messing up
Both tvs wouldn't work in the room got one to work but kept messing up
10
Wilma Sue
4 weeks ago
·
Stayed 2 nights
Wehabecdtsyed here three times now it's one of the best! The prices are very affordable for large families! Coming back on spring break!!
Wehabecdtsyed here three times now it's one of the best! The prices are very affordable for large families! Coming back on spring break!!
FAQs about The Resort at Governor's Crossing
Is parking available at the property?
Yes, free self-parking is available on-site. However, parking is limited.
What are the check-in and check-out times?
Check-in is from 4:00 PM to 11:30 PM, and check-out is at 10:00 AM. Early check-in and late check-out may be available for a fee of USD 50, subject to availability.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities, although specific details about rooms and bathrooms are not provided.
Where is the property located in relation to key landmarks?
The property is located in Sevierville (Governor’s Crossing), within a 5-minute drive of Tanger Outlets and Titanic Museum. Other attractions include WonderWorks (1.8 mi) and Dollywood's Splash Country (3.3 mi).
Does the property have a swimming pool?
Yes, the property features both indoor and outdoor pools, including a seasonal outdoor pool open from March 14 to October 19, operational from 9:00 AM to 10:00 PM.
What are the policies for guests staying with children?
Children are welcome at the property, but specific age policies for free stays are not mentioned.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
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Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-31: 196.41070148849488USD
- 2026-11-01: 149.0850726348877USD
- 2026-11-02: 147.24721035003662USD
- 2026-11-03: 139.4712000869751USD
- 2026-11-04: 139.97416591339112USD
- 2026-11-05: 170.54598463287354USD
- 2026-11-06: 203.92396713409423USD
- 2026-11-07: 202.44695787963866USD
- 2026-11-08: 177.80838257217408USD
- 2026-11-09: 159.4423714653015USD
- 2026-11-10: 167.26638495635987USD
- 2026-11-11: 160.23838084945677USD
- 2026-11-12: 180.22236903839112USD
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Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- The seasonal pool will be open from March 14 to October 19.
- Pool access available from 9:00 AM to 10:00 PM.
- Only registered guests are allowed in the guestrooms.
- Alcohol is not served at this property.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Early check-in fee: USD 50 (subject to availability)
- Late check-out fee: USD 50 (subject to availability)
- Crib (infant bed) fee: USD 5.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Hot tub/Jacuzzi
Swimming pool
Sauna
Non-smoking rooms
Banquet facilities
General
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Kids club
Picnic area/Tables
Vending machines
Family room
Beach Sun Loungers
Fence Around Pool
Services
Banquet facilities
Designated smoking area
Express check-in/check-out
24-Hour Front Desk
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Activities
Swimming pool
Golf course (nearby)
Golf (miniature)
Playground
Pool indoor
Pool outdoor
Outdoor heated pool
Pool (Indoor)
Outdoor Fireplace
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Water Park
Internet
Free wi-fi