Hyatt Place San Antonio Northwest/Medical Center
US$92
/ night
Avg. for September
Select dates to see prices and availability
US$92
/ night
Avg. for September
Monthly average prices
Nightly prices at Hyatt Place San Antonio Northwest/Medical Center average US$86 in the cheapest month (December) and US$110 in the most expensive month (April), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$87 |
| February | US$108 |
| March | US$105 |
| April | US$110 |
| May | US$101 |
| June | US$104 |
| July | US$105 |
| August | US$99 |
| September | US$92 |
| October | US$107 |
| November | US$97 |
| December | US$86 |
J
F
M
A
M
J
J
A
Sept · US$92
S
O
N
D
Most expensive: April (~US$110)
Cheapest: December (~US$86)
About this property
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area.
Amenities
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area.
Business amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in San Antonio? This hotel has 2250 square feet (209 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Dining
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 126 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Location
Located in San Antonio (Vance Jackson), Hyatt Place San Antonio-Northwest/Medical Center is within a 10-minute drive of University of Texas at San Antonio and The Rim Shopping Center. This hotel is 6.6 mi (10.6 km) from Six Flags Fiesta Texas and 10.5 mi (17 km) from River Walk.
What's nearby
Huebner Oaks(1.1 Miles)
Methodist Healthcare(2.7 Miles)
UT Health San Antonio(2.7 Miles)
University of Texas Health and Science Center at San Antonio(2.9 Miles)
University Hospital - University Health System(2.9 Miles)
South Texas Medical Center(3 Miles)
Audie L. Murphy Memorial Veterans' Hospital(3 Miles)
CHRISTUS Santa Rosa Hospital - Medical Center(3.5 Miles)
Wonderland of the Americas Mall(4.1 Miles)
Methodist Hospital Texsan(4.2 Miles)
University of Texas at San Antonio(4.3 Miles)
The Shops of La Cantera(5.3 Miles)
The Rim Shopping Center(5.8 Miles)
Six Flags Fiesta Texas(6.6 Miles)
Woodlawn Theater(6.7 Miles)
The preferred airport for Hyatt Place San Antonio-Northwest/Medical Center is San Antonio International Airport (SAT)(8.9 Miles)
Parking
Swimming pool
Non-smoking rooms
Business centre
Dry cleaning
Banquet facilities
Location
4303 Hyatt Place Drive, Vance Jackson, San Antonio, Texas, United States of America
Huebner Oaks (1.1 Miles)
Methodist Healthcare (2.7 Miles)
UT Health San Antonio (2.7 Miles)
University of Texas Health and Science Center at San Antonio (2.9 Miles)
University Hospital - University Health System (2.9 Miles)
South Texas Medical Center (3 Miles)
Room options
12
Room, 1 King Bed with Sofa Bed, Accessible (Roll-In Shower)
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
450 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
13
Standard Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 4
450 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
13
Room, 1 King Bed (High Floor)
Room details
1 Extra-Large Double Bed
Sleeps 4
450 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
11
Room, Multiple Beds
Room details
2 Single Beds
Sleeps 5
450 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
11
Room, 2 Double Beds (High Floor)
Room details
2 Double Beds
Sleeps 6
450 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
12
Room, 1 King Bed, Accessible, Bathtub
Room details
1 Extra-Large Double Bed
Sleeps 4
450 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
Guest reviews
8.1
Very good
Based on 1,294 verified reviews
Who stays here?
Business
19%
Couple
12%
Family
60%
Group
3%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At Hyatt Place San Antonio Northwest/Medical Center, travelers often praise welcoming staff and spacious rooms, but note very small bathrooms, ongoing renovations, and inconsistent cleanliness, with some reports of mold, dust, pests, and maintenance lapses.
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What guests think
At Hyatt Place San Antonio Northwest/Medical Center, travelers often praise welcoming staff and spacious rooms, but note very small bathrooms, ongoing renovations, and inconsistent cleanliness, with some reports of mold, dust, pests, and maintenance lapses.
Elevators are a recurring problem, and other facilities like the gym, bar, and ice machines are hit or miss. Breakfast feedback is mixed; some enjoy it, while others find it limited, cold, or overcrowded with scarce seating. The location is convenient for highways, medical visits, and Six Flags, but adjacent nightlife can be noisy and several reviews mention vehicle break-ins. Overall, a practical stay with clear trade-offs in upkeep, facilities, and breakfast.
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AI-generated summary based on recent guest reviews
Facilities
Frequent elevator outages cause long waits; other amenities are inconsistent, with reports of an understocked bar, gym or pool limitations, broken ice machines, and parking lot security incidents.
Related guest reviews
2
joel carrasco
25 Aug 2025
·
Stayed 3 nights
My truck got broke in on the first night of the stay (and the only night of stay I decided to change hotel) My truck was parked in front of the front door of the hotel. The lock of my truck got damaged and the theft not only broke into my truck he even had time to open the tailgate of my truck and remove not just one but both of the taillights of my truck. The manager til this date hasn't even had the courtesy of returning my calls or to send my an email. Apparently she is the only person that has access to the video footage and she hasn’t share it with me. There were 2 cameras pointing to my truck so the whole robbery should be on camera. I’m not the kind of person that complains on small things or big things, always try to understand the staff or other people, I work with customers and customer service is normally part of the job, at the end of the day we are all humans have bad and good days. But this time I think I need to speak up and let everybody be aware! yes is a parking lot (inside the hotel property) and yes don’t leave objects inside the vehicle, but being this a great hotel brand and being a good quiet neighborhood I would expect more from the hotel or the hotel manager. I hope this helps your future stays and have a better experience than the one I had
My truck got broke in on the first night of the stay (and the only night of stay I decided to change hotel) My truck was parked in front of the front door of the hotel. The lock of my truck got damaged and the theft not only broke into my truck he even had time to open the tailgate of my truck and remove not just one but both of the taillights of my truck. The manager til this date hasn't even had the courtesy of returning my calls or to send my an email. Apparently she is the only person that has access to the video footage and she hasn’t share it with me. There were 2 cameras pointing to my truck so the whole robbery should be on camera. I’m not the kind of person that complains on small things or big things, always try to understand the staff or other people, I work with customers and customer service is normally part of the job, at the end of the day we are all humans have bad and good days. But this time I think I need to speak up and let everybody be aware! yes is a parking lot (inside the hotel property) and yes don’t leave objects inside the vehicle, but being this a great hotel brand and being a good quiet neighborhood I would expect more from the hotel or the hotel manager. I hope this helps your future stays and have a better experience than the one I had
8
Terrell
15 Dec 2024
·
Stayed 5 nights
It was OK it\'s just that only 1 elevator worked and went incredibly slow. Gym was being "renovated" but nothing was being moved in or out. I\'m saying I believe it was a lie.
It was OK it\'s just that only 1 elevator worked and went incredibly slow. Gym was being "renovated" but nothing was being moved in or out. I\'m saying I believe it was a lie.
2
Luis
28 Oct 2024
·
Stayed 2 nights
Rooms were clean and comfy. Only reasons I’m giving them a 1 star is are the following. Elevadores only one working took us like 36 min just to get the elevator since they only have 1 working. 2nd my car was broken in to, and I wasn’t the only car get broken into. This place is not safe for your vehicles. Be careful with your cars. Had to get police report just for my insurance to be able to fix the damages made to my truck. It cheap to stay but you run the luck of getting your car broken into. Since they said it’s been and issue they have lately there.
Rooms were clean and comfy. Only reasons I’m giving them a 1 star is are the following. Elevadores only one working took us like 36 min just to get the elevator since they only have 1 working. 2nd my car was broken in to, and I wasn’t the only car get broken into. This place is not safe for your vehicles. Be careful with your cars. Had to get police report just for my insurance to be able to fix the damages made to my truck. It cheap to stay but you run the luck of getting your car broken into. Since they said it’s been and issue they have lately there.
6
Megan
15 Mar 2025
·
Stayed 1 night
Staff were very friendly at check in. We did wait quite awhile to receive additional shower towels (only had 2 for 4 guests originally). Breakfast was good with extremely limited seated. Ended up in the hallway on a bench. One elevator was out of service during our stay and the other one broke in the morning, which made checking out from our 5th floor room a pain. Rooms were clean and modern, gym and pool were also nice.
Staff were very friendly at check in. We did wait quite awhile to receive additional shower towels (only had 2 for 4 guests originally). Breakfast was good with extremely limited seated. Ended up in the hallway on a bench. One elevator was out of service during our stay and the other one broke in the morning, which made checking out from our 5th floor room a pain. Rooms were clean and modern, gym and pool were also nice.
6
Tiffany
23 Mar 2025
·
Stayed 2 nights
We had a lot of issues with things being broken. There was hair all over the floor. They ran out of wash clothes. Elevator was broken. There was only 1 working elevator for the entire hotel. And that one was pretty shaky as well. Pros: it was an 11 minute drive from six flags. The staff for sure. The woman at the desk was very friendly and helpful. She “upgraded our room” even though it was the same room on a different floor. I do appreciate the effort. The breakfast was decent and saved us a couple pennies. It was one of the cheapest hotels I could find so I’m not terribly surprised. I would only go back if I were pressed for cash and this was the only option.
We had a lot of issues with things being broken. There was hair all over the floor. They ran out of wash clothes. Elevator was broken. There was only 1 working elevator for the entire hotel. And that one was pretty shaky as well. Pros: it was an 11 minute drive from six flags. The staff for sure. The woman at the desk was very friendly and helpful. She “upgraded our room” even though it was the same room on a different floor. I do appreciate the effort. The breakfast was decent and saved us a couple pennies. It was one of the cheapest hotels I could find so I’m not terribly surprised. I would only go back if I were pressed for cash and this was the only option.
6
CLARA
12 Jul 2023
·
Stayed 3 nights
Only one elevator working…. Pool closed!
Only one elevator working…. Pool closed!
8
Alicia
26 Mar 2024
·
Stayed 4 nights
The condition of the hotel is not great right now. They are undergoing much needed renovations, but it is affecting the quality of the stay. For the most part, the customer service was excellent. There are definitely new crew members and it shows, but all in all the customer service is what saved this stay. The room is not up to par for the cost of the hotel. The room did not have outlets available near the bedside shelves. I was able to maneuver the shelf off the wall a bit to access the outlet, but it was cumbersome and not a good option. The shower would not drain even after a service request was put in. The toilet had to be repaired, as well. We had to request towels and coffee each time after housekeeping was completed. The "bar" was not stocked at all - no real choices. There was no whiskey.bourbon available and the employees stated that they had to get multiple management level approvals before any could be ordered. We were there for four nights and no one would be able to order a bottle in that amount of time. Minor inconvenience, but it is what matters to me and I take notice. I travel quite a bit for work, and this was personal so I wanted to enjoy it a bit more that I was able to.
The condition of the hotel is not great right now. They are undergoing much needed renovations, but it is affecting the quality of the stay. For the most part, the customer service was excellent. There are definitely new crew members and it shows, but all in all the customer service is what saved this stay. The room is not up to par for the cost of the hotel. The room did not have outlets available near the bedside shelves. I was able to maneuver the shelf off the wall a bit to access the outlet, but it was cumbersome and not a good option. The shower would not drain even after a service request was put in. The toilet had to be repaired, as well. We had to request towels and coffee each time after housekeeping was completed. The "bar" was not stocked at all - no real choices. There was no whiskey.bourbon available and the employees stated that they had to get multiple management level approvals before any could be ordered. We were there for four nights and no one would be able to order a bottle in that amount of time. Minor inconvenience, but it is what matters to me and I take notice. I travel quite a bit for work, and this was personal so I wanted to enjoy it a bit more that I was able to.
6
Susan
23 Sept 2025
·
Stayed 3 nights
We have stayed at this property several times and this stay was much less enjoyable. The breakfast which used to be extra special was substandard this time with hot items being cold (used microwave to warm foods) and no variety from day to day. The bar had no wine or beer or any liquor to speak of. The ice machine continued to be broken. The vacant room next door had a broken fire alarm that continued to go off until it was yanked out of the wall at 11:00 at night. So disappointed this time. Guess we will look for another hotel when we go to San Antonio. Sad.
We have stayed at this property several times and this stay was much less enjoyable. The breakfast which used to be extra special was substandard this time with hot items being cold (used microwave to warm foods) and no variety from day to day. The bar had no wine or beer or any liquor to speak of. The ice machine continued to be broken. The vacant room next door had a broken fire alarm that continued to go off until it was yanked out of the wall at 11:00 at night. So disappointed this time. Guess we will look for another hotel when we go to San Antonio. Sad.
8
Grace
16 Mar 2025
·
Stayed 2 nights
The only problem we had elevators not working properly only one was working we were in room 203 i cannot use stairs i have medical condition we would have to wait long time whenever we needed to use it otherwise everything else was good front desk girl her name is maura very hard workeŕ and nice
The only problem we had elevators not working properly only one was working we were in room 203 i cannot use stairs i have medical condition we would have to wait long time whenever we needed to use it otherwise everything else was good front desk girl her name is maura very hard workeŕ and nice
8
Damaris
19 Mar 2025
·
Stayed 3 nights
The only problem we had was the fact that there were only 2 elevators and one was out of service. This caused delays with everyone trying to use the only working elevator. At one point, the only working elevator was also down so we had to go up and the stairs to the fifth floor.
The only problem we had was the fact that there were only 2 elevators and one was out of service. This caused delays with everyone trying to use the only working elevator. At one point, the only working elevator was also down so we had to go up and the stairs to the fifth floor.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: several guests found dirty bathrooms, mold or mildew odors, dust, stains, or bugs, while others reported clean rooms.
Related guest reviews
6
Narbeh
29 Dec 2024
·
Stayed 3 nights
There was a large blood stain on my mattress. It was disgusting and I noticed it in the morning. I did not get time to report and send my pictures and videos to the public health sanitation yet.
There was a large blood stain on my mattress. It was disgusting and I noticed it in the morning. I did not get time to report and send my pictures and videos to the public health sanitation yet.
4
Niomie
13 Jun 2024
·
Stayed 1 night
We’ve stayed her many times no problem. They’re upgraded and we were told that the room we were in was an upgraded room. They told us to let them know how everything went, we checked in at midnight. We literally went in the room and to bed, we wake and shower. The covers were pulled when I noticed dried old blood on the comforter. When we left I asked to speak to manager, I explained everything even showed her pictures. The manager was adamant that her workers would “never” leave the comforter like that. Manager continues to say that she walks through every room and checks them herself. This blood was literally on the corner of the comforter very easily to tuck and miss. In the end she agreed to half off the room, I’m thankful for that.
We’ve stayed her many times no problem. They’re upgraded and we were told that the room we were in was an upgraded room. They told us to let them know how everything went, we checked in at midnight. We literally went in the room and to bed, we wake and shower. The covers were pulled when I noticed dried old blood on the comforter. When we left I asked to speak to manager, I explained everything even showed her pictures. The manager was adamant that her workers would “never” leave the comforter like that. Manager continues to say that she walks through every room and checks them herself. This blood was literally on the corner of the comforter very easily to tuck and miss. In the end she agreed to half off the room, I’m thankful for that.
6
adam
27 Jul 2025
·
Stayed 2 nights
Staff was nice, breakfast was okay. Most of property was clean but room was dirty. Couch had wet looking stain, hairs stuck to bathroom door and in shower. Shower had weird water flow and strong mildew smell.
Staff was nice, breakfast was okay. Most of property was clean but room was dirty. Couch had wet looking stain, hairs stuck to bathroom door and in shower. Shower had weird water flow and strong mildew smell.
2
Xenia
8 Nov 2024
·
Stayed 2 nights
The room was not clean when we checked in. They did not sweep. There was no soap in the sink area. There was water on the floor.
The room was not clean when we checked in. They did not sweep. There was no soap in the sink area. There was water on the floor.
2
Monica
22 Sept 2025
·
Stayed 3 nights
Room was very dusty. Front staff was not trained. Looks like they were pulling from other areas. Hotel charged my card for the stay even though I used Hotels.com
Room was very dusty. Front staff was not trained. Looks like they were pulling from other areas. Hotel charged my card for the stay even though I used Hotels.com
6
Heidi
17 Jun 2025
·
Stayed 2 nights
The lobby and hallways and rooms were clean, but when i went Into the bathroom there was pubic hairs laying in the shower everywhere. The shower ceiling had mold growing in the corner. The pool has mold/algae of some sort growing on the stairs. Other than that the people that worked there were so sweet and helpful.
The lobby and hallways and rooms were clean, but when i went Into the bathroom there was pubic hairs laying in the shower everywhere. The shower ceiling had mold growing in the corner. The pool has mold/algae of some sort growing on the stairs. Other than that the people that worked there were so sweet and helpful.
6
Mohammed
23 Dec 2025
·
Stayed 1 night
Bathroom cleanliness - it was bad, mold on door frame, hair in the tub drain, water too hot for shower
Bathroom cleanliness - it was bad, mold on door frame, hair in the tub drain, water too hot for shower
4
Jorge
16 Dec 2024
·
Stayed 5 nights
There were roaches and a loud malfunctioning central air unit
There were roaches and a loud malfunctioning central air unit
6
Hannah
30 Sept 2025
·
Stayed 1 night
Shower was a bit dirty and had crumbs and a half eaten grape on the floor of the room but otherwise it was clean.
Shower was a bit dirty and had crumbs and a half eaten grape on the floor of the room but otherwise it was clean.
2
Alex
24 Jun 2025
·
Stayed 2 nights
I haven't had a room this bad/outdated since the early 2000's. There were bugs in our room (pictures attached), they didn't clean the room, and the sheets on our bed were dirty, crunchy and hard. Sheets honestly crunched liked paper. Absolutely no comfort. I meant to take a picture of the shower but it reminded me of a motel, or what I imagine a shower at a motel would look like. Mold stains in the shower and around the room in general. Room was very worn down and honestly shouldn't be offered to anyone else- I asked to switch rooms and was told there weren't any other options.
I haven't had a room this bad/outdated since the early 2000's. There were bugs in our room (pictures attached), they didn't clean the room, and the sheets on our bed were dirty, crunchy and hard. Sheets honestly crunched liked paper. Absolutely no comfort. I meant to take a picture of the shower but it reminded me of a motel, or what I imagine a shower at a motel would look like. Mold stains in the shower and around the room in general. Room was very worn down and honestly shouldn't be offered to anyone else- I asked to switch rooms and was told there weren't any other options.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable, but bathrooms are very small, some layouts and finishes feel dated, and noise from elevators, A/C, or nearby venues can intrude; many note the lack of in-room microwaves.
Related guest reviews
6
CHRISTINA
13 Oct 2025
·
Stayed 1 night
Restroom small, outdated & wasn’t sweept
Restroom small, outdated & wasn’t sweept
6
David
27 Jun 2024
·
Stayed 2 nights
I liked the size of the room. I did not like the darkness of the room, the shabby exterior of parts of the hotel, and the constant, noisy work on the premises.
I liked the size of the room. I did not like the darkness of the room, the shabby exterior of parts of the hotel, and the constant, noisy work on the premises.
8
Stephanie
18 Feb 2025
·
Stayed 2 nights
We had a great stay at the Hyatt Place! Our room was clean and spacious. Bed was comfortable. The staff were very welcoming and always helpful. They responded quickly with any and all requests we had! Even though the hotel was completely booked and our room was next to the elevator our stay was quiet. The daily happy hour was nice. Breakfast could use a few more options and seating area but was otherwise ok. We would definitely consider staying here again.
We had a great stay at the Hyatt Place! Our room was clean and spacious. Bed was comfortable. The staff were very welcoming and always helpful. They responded quickly with any and all requests we had! Even though the hotel was completely booked and our room was next to the elevator our stay was quiet. The daily happy hour was nice. Breakfast could use a few more options and seating area but was otherwise ok. We would definitely consider staying here again.
6
Gail
7 Nov 2025
·
Stayed 1 night
Room was very clean but right next to elevator and the elevator was very noisy.
Room was very clean but right next to elevator and the elevator was very noisy.
10
Troy
27 Jun 2025
·
Stayed 2 nights
Was on top floor. Nice and quiet, didn't hear and noise from other rooms. Room was very spacious.
Was on top floor. Nice and quiet, didn't hear and noise from other rooms. Room was very spacious.
10
Tomaline
1 Sept 2025
·
Stayed 2 nights
I loved the size of the rooms and the large TV. The only thing I would add is a microwave oven.
I loved the size of the rooms and the large TV. The only thing I would add is a microwave oven.
6
Asbel
14 Jun 2024
·
Stayed 1 night
There’s an outdoor bar right next to the hotel that gets very loud throughout the day and night.
There’s an outdoor bar right next to the hotel that gets very loud throughout the day and night.
10
brenda
3 Nov 2025
·
Stayed 1 night
The staff at the front desk was very welcoming (male, didn't get his name). The room was very big and spacious with very comfortable bed with great room temperature. The breakfast, was okay.
The staff at the front desk was very welcoming (male, didn't get his name). The room was very big and spacious with very comfortable bed with great room temperature. The breakfast, was okay.
10
Alexandria
15 Jul 2025
·
Stayed 1 night
We had a great stay! The staff was so friendly and helpful! The room was clean but the bathroom was so small and awkward.
We had a great stay! The staff was so friendly and helpful! The room was clean but the bathroom was so small and awkward.
8
Kelly
20 Jun 2024
·
Stayed 2 nights
Very beautiful room. The air conditioner was really loud and changed pitch all the time so it was hard to sleep. The bathroom door wouldn’t close all the way. The manager was very friendly.
Very beautiful room. The air conditioner was really loud and changed pitch all the time so it was hard to sleep. The bathroom door wouldn’t close all the way. The manager was very friendly.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly, welcoming, and accommodating, though there are notable reports of rude interactions, miscommunication, and slow problem resolution.
Related guest reviews
10
Ricardo
15 Sept 2025
·
Stayed 1 night
We stayed for week while my mom was in the hospital. The staff made the stay so pleasant. Accommodated us in every way. I want to shout to Alma. Jessica and Myra made extending our stay seem leas. Truly an amazing staff.
We stayed for week while my mom was in the hospital. The staff made the stay so pleasant. Accommodated us in every way. I want to shout to Alma. Jessica and Myra made extending our stay seem leas. Truly an amazing staff.
4
Peter
4 Apr 2025
·
Stayed 1 night
Thursday night. There must be outdoor karaoke open mic or something. Signing lasted until 11pm. Received a message saying my room is ready around 12:30, went there at 1:30 or something and was asked to charge early check in $15. I guess I had no choice but due to their credit card machine issue, charged $15 two times on two separate card. I hope only one of th charge stays.
Thursday night. There must be outdoor karaoke open mic or something. Signing lasted until 11pm. Received a message saying my room is ready around 12:30, went there at 1:30 or something and was asked to charge early check in $15. I guess I had no choice but due to their credit card machine issue, charged $15 two times on two separate card. I hope only one of th charge stays.
10
Robert
17 Sept 2025
·
Stayed 2 nights
The front desk staff (especially Mayra) and actually all the staff were extremely friendly and accommodating. The rooms were clean and well maintained. We would stay here agian.
The front desk staff (especially Mayra) and actually all the staff were extremely friendly and accommodating. The rooms were clean and well maintained. We would stay here agian.
2
Kimberly
14 Sept 2025
·
Stayed 1 night
My check-out experience was very disappointing. The front desk lady who assisted me was rude, unprofessional, and made me feel very uncomfortable. Her attitude came across as discriminatory, which left me with a very negative impression of this hotel. A guest should always feel respected and welcomed, and unfortunately that was not the case here.
My check-out experience was very disappointing. The front desk lady who assisted me was rude, unprofessional, and made me feel very uncomfortable. Her attitude came across as discriminatory, which left me with a very negative impression of this hotel. A guest should always feel respected and welcomed, and unfortunately that was not the case here.
10
Gloria
4 Sept 2025
·
Stayed 2 nights
Staff was courteous and friendly. Had restful quiet nights. Great place to stay.
Staff was courteous and friendly. Had restful quiet nights. Great place to stay.
10
Chessely
14 Aug 2025
·
Stayed 1 night
Staff members were so welcoming!
Staff members were so welcoming!
2
Monica
22 Sept 2025
·
Stayed 3 nights
Room was very dusty. Front staff was not trained. Looks like they were pulling from other areas. Hotel charged my card for the stay even though I used Hotels.com
Room was very dusty. Front staff was not trained. Looks like they were pulling from other areas. Hotel charged my card for the stay even though I used Hotels.com
10
Kelly
10 Nov 2025
·
Stayed 1 night
Great staff, clean and comfortable room!
Great staff, clean and comfortable room!
2
Mike
16 Jul 2024
·
Stayed 2 nights
I called for an early check in and was told the room was ready. When we arrived I was told the Internet was down and we could not check in, come back around 3, which was regular check in time. We came back at 3 and were told the Internet was still down and we could not check in. Apparently it was a city wide provider issue. However, the staff was not able to get us into a room. I find it hard to believe that Hyatt has no back up plan for this sort of problem. They could not cancel our reservation either. We went around the corner to another hotel, that did not have Internet either, but they had no problem getting us into a room.
I called for an early check in and was told the room was ready. When we arrived I was told the Internet was down and we could not check in, come back around 3, which was regular check in time. We came back at 3 and were told the Internet was still down and we could not check in. Apparently it was a city wide provider issue. However, the staff was not able to get us into a room. I find it hard to believe that Hyatt has no back up plan for this sort of problem. They could not cancel our reservation either. We went around the corner to another hotel, that did not have Internet either, but they had no problem getting us into a room.
6
Esmeralda
2 Jan 2025
·
Stayed 1 night
Rooms were spacious however did not care for all the noise in the hallway. Staff was not mindful of guests still sleeping early in the morning, defeats the purpose of a noon check out. I was also called late at night on check out day to see if I was still in the property. I rented 3 rooms and all were checked out before noon. Front desk clerk was not attentive and carried on with her conversation with another staff member so I am sure she missed I was checking out 3 rooms.
Rooms were spacious however did not care for all the noise in the hallway. Staff was not mindful of guests still sleeping early in the morning, defeats the purpose of a noon check out. I was also called late at night on check out day to see if I was still in the property. I rented 3 rooms and all were checked out before noon. Front desk clerk was not attentive and carried on with her conversation with another staff member so I am sure she missed I was checking out 3 rooms.
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AI-generated summary based on recent guest reviews
Location
Convenient for highways, the Medical Center, and Six Flags, with many restaurants nearby; however, adjacent nightlife can be noisy and multiple reviews mention vehicle break-ins.
Related guest reviews
8
Barbra
15 Jan 2025
·
Stayed 4 nights
Clean rooms and everything is under a 15 min. drive, including the San Antonio Riverwalk.
Clean rooms and everything is under a 15 min. drive, including the San Antonio Riverwalk.
8
Dionne
24 Jun 2025
·
Stayed 2 nights
While you can tell the hotel is a lot older and remodled, it is still very spacious and the staff is amazing. The breakfast is a full breakfast with a lot of variety. There are a lot of fun and delicious restaurants nearby.
While you can tell the hotel is a lot older and remodled, it is still very spacious and the staff is amazing. The breakfast is a full breakfast with a lot of variety. There are a lot of fun and delicious restaurants nearby.
2
joel carrasco
25 Aug 2025
·
Stayed 3 nights
My truck got broke in on the first night of the stay (and the only night of stay I decided to change hotel) My truck was parked in front of the front door of the hotel. The lock of my truck got damaged and the theft not only broke into my truck he even had time to open the tailgate of my truck and remove not just one but both of the taillights of my truck. The manager til this date hasn't even had the courtesy of returning my calls or to send my an email. Apparently she is the only person that has access to the video footage and she hasn’t share it with me. There were 2 cameras pointing to my truck so the whole robbery should be on camera. I’m not the kind of person that complains on small things or big things, always try to understand the staff or other people, I work with customers and customer service is normally part of the job, at the end of the day we are all humans have bad and good days. But this time I think I need to speak up and let everybody be aware! yes is a parking lot (inside the hotel property) and yes don’t leave objects inside the vehicle, but being this a great hotel brand and being a good quiet neighborhood I would expect more from the hotel or the hotel manager. I hope this helps your future stays and have a better experience than the one I had
My truck got broke in on the first night of the stay (and the only night of stay I decided to change hotel) My truck was parked in front of the front door of the hotel. The lock of my truck got damaged and the theft not only broke into my truck he even had time to open the tailgate of my truck and remove not just one but both of the taillights of my truck. The manager til this date hasn't even had the courtesy of returning my calls or to send my an email. Apparently she is the only person that has access to the video footage and she hasn’t share it with me. There were 2 cameras pointing to my truck so the whole robbery should be on camera. I’m not the kind of person that complains on small things or big things, always try to understand the staff or other people, I work with customers and customer service is normally part of the job, at the end of the day we are all humans have bad and good days. But this time I think I need to speak up and let everybody be aware! yes is a parking lot (inside the hotel property) and yes don’t leave objects inside the vehicle, but being this a great hotel brand and being a good quiet neighborhood I would expect more from the hotel or the hotel manager. I hope this helps your future stays and have a better experience than the one I had
10
robert
18 Feb 2024
·
Stayed 2 nights
The property is easy to access and easy to get to main highways to get anywhere in town in a reasonable amount of time.
The property is easy to access and easy to get to main highways to get anywhere in town in a reasonable amount of time.
8
Randy
17 Apr 2024
·
Stayed 2 nights
I would have given 5 stars except for the loud noise at the bar restaurant next door.
I would have given 5 stars except for the loud noise at the bar restaurant next door.
10
Ronald
7 Jan 2025
·
Stayed 2 nights
Nice location. Close to Fiesta Texas
Nice location. Close to Fiesta Texas
8
david
6 May 2023
·
Stayed 2 nights
Pleasant stay. Accommodation were clean & comfortable. Staff was friendly & professional. Excellent central location to most everything in San Antonio. If traveling with a pet right across the street is a pet park/bar for entertainment and exercise for your pet.
Pleasant stay. Accommodation were clean & comfortable. Staff was friendly & professional. Excellent central location to most everything in San Antonio. If traveling with a pet right across the street is a pet park/bar for entertainment and exercise for your pet.
8
Carmina
13 Mar 2025
·
Stayed 2 nights
Many places to eat around the area.
Many places to eat around the area.
10
Ben
12 Aug 2025
·
Stayed 1 night
Close to restaurants and very clean with great breakfast options
Close to restaurants and very clean with great breakfast options
8
Maria
30 May 2025
·
Stayed 3 nights
Overall, it was a pleasant stay. The room was clean and mostly well maintained. It was easy in and out of the property and close to restaurants and attractions. Easy parking. Breakfast was provided as well as a happy hour. However, the room number is missing on the outer wall and maintenance had to put the blackout screen back up when it fell down on day 1 of our 4 day stay. Also, there is a brewery with live music next to the property that can be noisy until late at night.
Overall, it was a pleasant stay. The room was clean and mostly well maintained. It was easy in and out of the property and close to restaurants and attractions. Easy parking. Breakfast was provided as well as a happy hour. However, the room number is missing on the outer wall and maintenance had to put the blackout screen back up when it fell down on day 1 of our 4 day stay. Also, there is a brewery with live music next to the property that can be noisy until late at night.
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AI-generated summary based on recent guest reviews
Dining
Breakfast feedback is mixed: some enjoy it, but many cite limited variety, cold items, and crowded seating. A few mention no on-site restaurant and an understocked bar.
Related guest reviews
8
Stephanie
18 Feb 2025
·
Stayed 2 nights
We had a great stay at the Hyatt Place! Our room was clean and spacious. Bed was comfortable. The staff were very welcoming and always helpful. They responded quickly with any and all requests we had! Even though the hotel was completely booked and our room was next to the elevator our stay was quiet. The daily happy hour was nice. Breakfast could use a few more options and seating area but was otherwise ok. We would definitely consider staying here again.
We had a great stay at the Hyatt Place! Our room was clean and spacious. Bed was comfortable. The staff were very welcoming and always helpful. They responded quickly with any and all requests we had! Even though the hotel was completely booked and our room was next to the elevator our stay was quiet. The daily happy hour was nice. Breakfast could use a few more options and seating area but was otherwise ok. We would definitely consider staying here again.
4
Veronica
26 May 2025
·
Stayed 2 nights
When we arrived our rooms were not ready and had to wait. Our toilet in the room was not working and we had to ask for towels twice because our room didnt have enough. The second day our room was serviced but no towels were replaced. The breakfast buffet was not what it shows online. The website shows a restaurant and when I arrived was told no restaurant on site.
When we arrived our rooms were not ready and had to wait. Our toilet in the room was not working and we had to ask for towels twice because our room didnt have enough. The second day our room was serviced but no towels were replaced. The breakfast buffet was not what it shows online. The website shows a restaurant and when I arrived was told no restaurant on site.
6
Megan
15 Mar 2025
·
Stayed 1 night
Staff were very friendly at check in. We did wait quite awhile to receive additional shower towels (only had 2 for 4 guests originally). Breakfast was good with extremely limited seated. Ended up in the hallway on a bench. One elevator was out of service during our stay and the other one broke in the morning, which made checking out from our 5th floor room a pain. Rooms were clean and modern, gym and pool were also nice.
Staff were very friendly at check in. We did wait quite awhile to receive additional shower towels (only had 2 for 4 guests originally). Breakfast was good with extremely limited seated. Ended up in the hallway on a bench. One elevator was out of service during our stay and the other one broke in the morning, which made checking out from our 5th floor room a pain. Rooms were clean and modern, gym and pool were also nice.
8
Isaias
15 Dec 2024
·
Stayed 1 night
Overall a great, newly renovated property. Clean, spacious rooms. No issue with the room. However, we have stayed at many Hyatt Place properties and their breakfast was the main reason we chose Hyatt over some other competitors. Sadly this Hyatt was disappointing. They used paper plates and the selection was poor. Definitely wish they would do a bit better about that.
Overall a great, newly renovated property. Clean, spacious rooms. No issue with the room. However, we have stayed at many Hyatt Place properties and their breakfast was the main reason we chose Hyatt over some other competitors. Sadly this Hyatt was disappointing. They used paper plates and the selection was poor. Definitely wish they would do a bit better about that.
6
Susan
23 Sept 2025
·
Stayed 3 nights
We have stayed at this property several times and this stay was much less enjoyable. The breakfast which used to be extra special was substandard this time with hot items being cold (used microwave to warm foods) and no variety from day to day. The bar had no wine or beer or any liquor to speak of. The ice machine continued to be broken. The vacant room next door had a broken fire alarm that continued to go off until it was yanked out of the wall at 11:00 at night. So disappointed this time. Guess we will look for another hotel when we go to San Antonio. Sad.
We have stayed at this property several times and this stay was much less enjoyable. The breakfast which used to be extra special was substandard this time with hot items being cold (used microwave to warm foods) and no variety from day to day. The bar had no wine or beer or any liquor to speak of. The ice machine continued to be broken. The vacant room next door had a broken fire alarm that continued to go off until it was yanked out of the wall at 11:00 at night. So disappointed this time. Guess we will look for another hotel when we go to San Antonio. Sad.
8
Jeff
16 Nov 2024
·
Stayed 1 night
The a/c was noisy and the room was cold. The breakfast was cold as well.
The a/c was noisy and the room was cold. The breakfast was cold as well.
8
Hector
6 Mar 2023
·
Stayed 3 nights
Everything is fine, besides the breakfast. The breakfast was super simple and not that great.
Everything is fine, besides the breakfast. The breakfast was super simple and not that great.
10
KARINA
25 Sept 2025
·
Stayed 1 night
I loved that the hotel was clean, the breakfast was good and the staff were friendly.
I loved that the hotel was clean, the breakfast was good and the staff were friendly.
4
Kazim
3 Jul 2025
·
Stayed 1 night
Toaster wasn’t available, small selection of breakfast, I expected more from Hyatt brand but not as expected at all.
Toaster wasn’t available, small selection of breakfast, I expected more from Hyatt brand but not as expected at all.
10
Alejandra
7 Aug 2025
·
Stayed 1 night
Great Price for the Night and very nice and clean room. Delicious breakfast not to far from Six Flags
Great Price for the Night and very nice and clean room. Delicious breakfast not to far from Six Flags
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AI-generated summary based on recent guest reviews
10
Heather
2 weeks ago
·
Stayed 1 night
The staff was very friendly and helpful. Great location and the room was clean and well prepared.
The staff was very friendly and helpful. Great location and the room was clean and well prepared.
10
Priscilla
4 weeks ago
·
Stayed 1 night
Enjoyed our stay.
Enjoyed our stay.
10
Ana Teresa
4 weeks ago
·
Stayed 1 night
Clean, great value for price
Clean, great value for price
10
Graciela
4 weeks ago
·
Stayed 1 night
Excellent service and friendly staff
Excellent service and friendly staff
8
REGINALD
4 weeks ago
·
Stayed 1 night
A bit disappointed with the disposable plates and utensils. Hadn't stayed at a Hyatt Place for a long time and I was used to real plates and silverware. The paper/plastic plates and utensils make the hotel feel cheap. Additionally, the hallway to our room on the 5th floor smelled like dogs, which was not acceptable!
A bit disappointed with the disposable plates and utensils. Hadn't stayed at a Hyatt Place for a long time and I was used to real plates and silverware. The paper/plastic plates and utensils make the hotel feel cheap. Additionally, the hallway to our room on the 5th floor smelled like dogs, which was not acceptable!
FAQs about Hyatt Place San Antonio Northwest/Medical Center
Is parking available at the hotel?
Free self-parking is available on-site. Limited parking is provided, and no reservation is required.
What type of breakfast is offered?
A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Does the hotel allow pets?
Pets are allowed with a fee of USD 75 per accommodation, per stay, plus a one-time cleaning fee of USD 100. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in is available for a fee of USD 15, subject to availability. Late check-out is also available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific room features may vary.
Where is the hotel located in relation to nearby attractions?
The hotel is located in San Antonio (Vance Jackson), within a 10-minute drive of the University of Texas at San Antonio and The Rim Shopping Center. It is approximately 6.6 miles from Six Flags Fiesta Texas and 10.5 miles from River Walk.
Does the hotel have a swimming pool?
Yes, the hotel features both indoor and outdoor swimming pools. The outdoor pool is seasonal, and operational hours may vary.
What are the policies for children staying at the hotel?
Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
What is the policy regarding extra beds and cribs?
The hotel has connecting/adjoining rooms available, which can be requested based on availability. Specific information about extra beds or cribs is not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-14: 91.6517630915451USD
- 2026-09-15: 89.45244647678375USD
- 2026-09-16: 89.99042649055481USD
- 2026-09-17: 109.34493756759643USD
- 2026-09-18: 112.32706358215331USD
- 2026-09-19: 109.34493756759643USD
- 2026-09-20: 84.32052277259827USD
- 2026-09-21: 81.51167336677551USD
- 2026-09-22: 91.42307601207733USD
- 2026-09-23: 89.01493977207184USD
- 2026-09-24: 87.99063864810944USD
- 2026-09-25: 88.99052816608429USD
- 2026-09-26: 86.99074032363892USD
- 2026-09-27: 88.93766277259827USD
- 2026-09-28: 94.26317086452484USD
- 2026-09-29: 85.98085543308258USD
- 2026-09-30: 89.85724585659027USD
- 2026-10-01: 89.01493977207184USD
- 2026-10-02: 98.5071179976654USD
- 2026-10-03: 97.98957786033631USD
- 2026-10-04: 90.46197910751343USD
- 2026-10-05: 87.79466770004272USD
- 2026-10-06: 93.76643166996003USD
- 2026-10-07: 96.26095963245392USD
- 2026-10-08: 96.98967953586579USD
- 2026-10-09: 113.99786716598511USD
- 2026-10-10: 123.97680682655334USD
- 2026-10-11: 93.73402376590728USD
- 2026-10-12: 88.9501415769577USD
- 2026-10-13: 83.9910629632187USD
- 2026-10-14: 89.93283200889587USD
- 2026-10-15: 95.22426776908874USD
- 2026-10-16: 109.18718681072235USD
- 2026-10-17: 160.1469515059662USD
- 2026-10-18: 89.93283200889587USD
- 2026-10-19: 90.93713358119965USD
- 2026-10-20: 89.01493977207184USD
- 2026-10-21: 90.36479062133789USD
- 2026-10-22: 97.92262207378387USD
- 2026-10-23: 100.20254454338074USD
- 2026-10-24: 112.98798227542878USD
- 2026-10-25: 89.05812682682037USD
- 2026-10-26: 90.21040394580841USD
- 2026-10-27: 89.01493977207184USD
- 2026-10-28: 90.46197910751343USD
- 2026-10-29: 95.07309546447755USD
- 2026-10-30: 101.32562812923432USD
- 2026-10-31: 102.17873097743988USD
- 2026-11-01: 221.81919291831971USD
- 2026-11-02: 219.99420520835878USD
- 2026-11-03: 103.37740952209472USD
- 2026-11-04: 102.29752179748535USD
- 2026-11-05: 191.96957585670472USD
- 2026-11-06: NO DATA
- 2026-11-07: 122.98691268115998USD
- 2026-11-08: 98.40708501338959USD
- 2026-11-09: 182.72737001060486USD
- 2026-11-10: 90.93713358119965USD
- 2026-11-11: 92.76213009765625USD
- 2026-11-12: 99.42502784748078USD
- 2026-11-13: 99.98935689628601USD
- 2026-11-14: 103.99893676025391USD
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The photos in this description reflect the brand standard and are provided for illustrative purposes only.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
- Service animals are exempt from fees
- Early check-in fee: USD 15.00 (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Business centre
Dry cleaning
Banquet facilities
Services
Business centre
Dry cleaning
Banquet facilities
Safe-deposit box
Designated smoking area
Express check-in/check-out
24-Hour Front Desk
General
Non-smoking rooms
Family room
Beach Sun Loungers
Wheelchair Accessible (Limited)
Internet
Free wi-fi
Activities
Swimming pool
Pool indoor
Pool outdoor
Pool (Indoor)
Outdoor Furniture
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite