Is parking available at the property?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is served daily from 7:00 AM to 9:30 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 3:30 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility features are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in San Antonio (Government Hill), within a 5-minute drive of the San Antonio River and Alamo. It is approximately 2.4 miles from the River Walk and 2.5 miles from Frost Bank Center.

Does the property have a swimming pool?

Yes, there is an outdoor pool available for guests, with access from 10:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Up to 10 children aged 1 year old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Best Western Plus Downtown North Hotel in San Antonio

Average nightly price at Best Western Plus Downtown North by month, last 12 months (USD)
Month	Average price
January	US$86
February	US$173
March	US$119
April	US$105
May	US$95
June	US$100
July	US$103
August	US$97
September	US$86
October	US$101
November	US$91
December	US$91

What guests think

At Best Western Plus Downtown North, travelers frequently praise the convenient location near Fort Sam Houston and downtown, generally spacious rooms with cold A/C, and a satisfying free breakfast, alongside many mentions of friendly, helpful front desk staff.

Feedback on cleanliness and maintenance is mixed, with reports of dirty floors or surfaces, pests, smoke or musty odors, and occasional in-room or elevator/pool issues. The pool is very small and sometimes closed, the lone elevator can be slow or worrisome, and a few EV chargers reportedly do not work. Several guests find the surrounding area sketchy, citing incidents like break-ins or theft, and suggest avoiding walking off-property after dark. Expect a budget-friendly stay with good basics, but variable upkeep and surroundings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: the pool is very small and sometimes closed, there is only one slow or shaky elevator, and EV chargers are reported inoperable or lacking adapters. Positives include a decent gym, free parking, and a simple patio.

Related guest reviews

10

Dennis

4 Apr 2023

·

Stayed 1 night

We were happy with everything except for the fact they said there was a charging station. There was but according to the check-in staff it hasn’t worked “for a long time”.

8

Brandon

17 Apr 2025

·

Stayed 2 nights

Easy to park

10

Miranda

12 Sept 2025

·

Stayed 1 night

Gym was great!

8

Paul

1 Jun 2024

·

Stayed 1 night

Construction being done pool was closed, but good hotel, good people.

10

Eamonn

1 Jul 2025

·

Stayed 1 night

The elevators seemed to be barely working and scary to ride so 5 flights of stairs every time I left and came back.

8

Angela

31 May 2024

·

Stayed 3 nights

Pool was being repainted and it wasn’t posted anywhere (stayed over memorial weekend) We wanted a hotel with a pool for the stay. We booked 3 nights and they let us cancel the second 2 because we wanted to move to a hotel with a pool. They made it easy enough to cancel the second two nights. Staff were friendly. Room and bathroom were ok. A little dated. Hairdryer was horrible, took forever to dry my short thin hair and left it frizzy. Location was good and convenient to everything. Close to downtown and super close to Fort Sam.

10

Joseph

27 Apr 2025

·

Stayed 1 night

The hotel was nice. Spacious room. Bathroom was clean. Bed was comfortable. The check in person was nice as was the man who checked us out. There is only one elevator and it was kind of slow. People were using pool so i guess it was nice. Overall nice place to stay for our purposes.

8

Douglas

22 Sept 2025

·

Stayed 1 night

Staff was okay - nothing terrible happened. No major issues. There’s one elevator, which makes it difficult to leave for checkout time or prime hours. There were no loading carts. Yes, there are two EV chargers on site but no adaptors for Teslas, which is odd considering the EV market is dominated by them.

8

Heath

14 Jun 2025

·

Stayed 2 nights

The air conditioner finally was cold by the second day. The bed was fairly comfortable. I appreciated the separate bedroom because my sister-in-law was with us. The WiFi was very spotty. Front staff was friendly and helpful. The breakfast was okay. The waffles were the best part. I also appreciated the coffee and orange juice. We picked this hotel for the room, location, and price. They also have a very nice patio and pool.

8

Shara

31 Aug 2025

·

Stayed 1 night

The swimming pool in very very small and can fill up with kids fast it is much much smaller in actuality than the photo on the website the hotel is nice and clean and close to downtown and parking is free and plentiful and a nice complementary breakfast thanks

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: some guests found rooms very clean and fresh, while others reported dirty floors or surfaces, housekeeping lapses, smoke or musty odors, and occasional pests. A few also noted pool or public area cleanliness issues.

Related guest reviews

10

Jenny

3 Dec 2025

·

Stayed 3 nights

Very clean, great breakfast, and very friendly staff

2

Blanca

10 Jul 2025

·

Stayed 1 night

Nothing, the room was nasty. I will never stay in this place again.

2

Ezequiel

7 Dec 2023

·

Stayed 1 night

Very dirty rooms. There were stains throughout the entire room, walls, shower, bed cover. There was a large booger smeared on the wall.. Hair in the bed, trash all over the floor. Mold everywhere in the bathroom. The pictures must be from a different location because this hotel doesn’t look remotely close to what was shown.

2

Gisela

1 Sept 2025

·

Stayed 1 night

Ants in room

4

Jessica

7 Sept 2025

·

Stayed 1 night

Walked into a dirty restroom. Clearly used with unflushed waste. Although they changed our room, the second room still wasnt swept or mopped.

6

Jasmine

11 Jul 2025

·

Stayed 2 nights

It was affordable and minimally adequate. Our sheets weren’t changed and there were a couple of minor stains. The free breakfast was okay.

6

Daniel

16 May 2024

·

Stayed 3 nights

The room was not clean. We found dead bugs all over the room in different areas. House cleaning didnt show up tell 6pm in the evening. Then when asked to leave they would not tell the came into the room to look around. There was only one elevator that was contiously being used by the staff with no room for the guest to use it. We had to use the stares most of the time.

10

Maearalynn

8 Jul 2024

·

Stayed 2 nights

The Lobby had a weird smell & the floors of my Hotel room was extremely dirty. My daughter’s feet got black at the bottom just from walking on the floor. Other than that, everything else was super clean, water pressure was phenomenal and the hallways were clean.

8

Linda

19 Mar 2025

·

Stayed 1 night

The rooms could do with better cleaning. Sticky nightstand and desk, didn't look like it was wiped down. Floor didn't look like it was moped either. Beds were comfortable but with everything else being dirty it felt like the sheets were probably not changed either. Pool area wasn't clean either. The pool was though.

10

Erika

31 Aug 2025

·

Stayed 1 night

Everything was great!! It was very clean and smelled nice and clean!! Friendly staff!! Good breakfast and great coffee!!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with cold A/C and, for many, comfortable beds, but the style feels dated in places. Recurring issues include thin walls and hallway noise, spotty Wi-Fi, odd sink/bathroom layouts, TV or A/C problems, and occasionally uncomfortable mattresses.

Related guest reviews

6

Imelda

20 Jul 2024

·

Stayed 1 night

The hotel is ok for the price you pay or a quick stay . The rooms are very out dated and you can hear everyone and everything no sound proof .

8

RHONDA

15 Nov 2024

·

Stayed 2 nights

Room service and staff were great. Furnishings in the room were worn and dated. The bed was terrible. Way to soft for a person that has had back issues with surgery.

8

Scott

29 Oct 2025

·

Stayed 2 nights

Comfortable room and beds. Had an issue with TV. The android TV system rebooted a few times while watching a program. Other than that, had a good stay.

10

Ana

5 Aug 2025

·

Stayed 1 night

HUGE ROOMS

6

Dawn

3 Aug 2025

·

Stayed 1 night

Damp musty smell in room

6

Thomas

27 Jun 2025

·

Stayed 2 nights

Bathroom smelled like mold. Bathroom door wouldn't latch so you could not lock the door. a/C unit compressor was going out and extremely loud.

6

Tabita

16 Nov 2024

·

Stayed 1 night

No ice on the 5th floor. Small tv in the room and bed is very uncomfortable!

6

Jill

16 Feb 2025

·

Stayed 2 nights

Bathroom door would not shut, too big. Bed ok. When you walk into the room, you’re hit immediately by the sink. TV kind of crappy. Breakfast was good but it was over $600 for 2 nights, not worth the money.

8

Heath

14 Jun 2025

·

Stayed 2 nights

The air conditioner finally was cold by the second day. The bed was fairly comfortable. I appreciated the separate bedroom because my sister-in-law was with us. The WiFi was very spotty. Front staff was friendly and helpful. The breakfast was okay. The waffles were the best part. I also appreciated the coffee and orange juice. We picked this hotel for the room, location, and price. They also have a very nice patio and pool.

6

Jennifer

19 Dec 2025

·

Stayed 1 night

The room was updated but it seems already run down. :/ The shower was great though with the water pressure and hot water came out right away! It could use noise barrier as you could easily hear neighbors talking and snoring.

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Service

Service is often friendly, helpful, and efficient at check-in, with specific staff praised by name. However, several reviews mention rude or unhelpful front-desk interactions and inconsistent housekeeping responsiveness.

Related guest reviews

6

Myrna

6 Apr 2025

·

Stayed 1 night

The front desk clerk was an older, white-haired man who was so incredibly rude. It took him 15 minutes to check.me in at midnight with no one else present. He made a snide remark that he needed to see if I could afford the room! I had prepaid it on a platinum caed! He was slow, rude and the propery itself was not well maintained. We didn't have a signal in the room and wouldn't even watch tv

6

Rebecca

2 Dec 2025

·

Stayed 2 nights

The rooms were clean. The staff was not friendly at all. We waited about 30 minutes to check in after a busful of kids and not one employee ever acknowledge us or greeted us.

6

Leeandro

26 Dec 2022

·

Stayed 1 night

The room was clean but items were missing, we choose this hotel because they offer a suite with a sofa bed but we just got the sofa no bed even though we pay extra for that. Also this is the second time we have stayed there and this is the second time the breakfast they offer has run out of food. Which I don’t understand since we went down to eat an hour and a half before breakfast was over. It was very disappointing considering how much we pay to stay there. Also my husband notified the night front desk of a suspicious person and the man at the front desk mocked my husband and was really rude about the situation even though my husband was just trying to inform them of someone lurking around the cars.

10

Jenny

3 Dec 2025

·

Stayed 3 nights

Very clean, great breakfast, and very friendly staff

10

Sherina

14 Jan 2025

·

Stayed 1 night

Staff was helpful

10

Yulissa

20 Jan 2024

·

Stayed 2 nights

Chris was so sweet! Checked my family and I in at around 1am, breakfast was yummy and all staff were friendly

10

Martin

26 Sept 2025

·

Stayed 1 night

Checked in in less than 10 minutes. Very efficient and clean. Respectful workers and kind. Helped with directions to tue city for which i was not from there.

10

Michael

16 Aug 2024

·

Stayed 1 night

The front desk staff was amazing and very helpful, especially when Hotels.com dropped the ball. Thank you Janessa! The room was great and I like how close we were to everything downtown.

10

Kathleen

7 Feb 2025

·

Stayed 3 nights

Staff is always so helpful and the building is clean

10

Robert

17 May 2025

·

Stayed 1 night

Chris was amazing as the night clerk and very helpful and attentive to every customer.

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AI-generated summary based on recent guest reviews

Location

Convenient to Fort Sam Houston, downtown/Alamo, AT&T or Frost Bank Center, and major highways, with gas stations and quick eats nearby. Some guests consider the area sketchy, citing loitering and a few incidents like break-ins or theft, and advise avoiding walking at night.

Related guest reviews

10

Evelyn

17 Oct 2025

·

Stayed 2 nights

Affordable hotel close to JBSA-Fort Sam Houston and the Riverwalk. Family friendly with breakfast and pool. Staff is friendly and helpful.

10

Jennifer

15 Sept 2024

·

Stayed 1 night

The hotel was fine. The room was very clean and very spacious. Hotel staff was wonderful and provided excellent service. Very convenient Sonic and Bill Miller next door. I didn't like the area very much. There were a lot of homeless people wandering around and asking for money so the outside didn't seem very safe.

6

Kenneth

21 Jul 2025

·

Stayed 6 nights

The area that the property is at is not safe our car was stolen

6

Felicia

8 Dec 2024

·

Stayed 3 nights

Everything was pretty normal. Expect cleanliness. I saw a bug and you can tell they're not as thorough as some hotels. Otherwise its convenient few minutes from downtown. Breakfast was good. Staff was nice. I'd definitely give it like a 3.5

10

Mark

4 May 2025

·

Stayed 3 nights

Wonderful breakfast. Good location, only 6 minutes from the Alamo and the market place.

4

Maria

17 Sept 2024

·

Stayed 1 night

Someone broke into our truck parked in front of lobby.

6

Rebecca

30 Jun 2024

·

Stayed 3 nights

The staff is friendly. The hotel is clean. The pool is a waste of existence. The breakfast is adequate. The neighborhood is rough. Definitely not an area where want to walk off the property once dark. You can definitely find better for the price point.

10

Lisa

26 May 2025

·

Stayed 2 nights

Only 3 min. from Walter Gate at Ft. Sam Houston, great staff

10

Karen

9 Aug 2025

·

Stayed 1 night

Comfortable hotel. Clean and close to downtown SA.

10

Kent

30 Jan 2024

·

Stayed 1 night

Kinda scetchy area

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly described as good with hot items, waffles, and decent variety, plus 24-hour coffee. Downsides include a small, crowded dining area at peak times and occasional quality or availability issues such as items running out, watered-down juice, or poor batter/eggs.

Related guest reviews

8

David

22 Jun 2024

·

Stayed 1 night

They have the best bacon we’ve ever eaten! Nice job with the free breakfast buffet

6

Leeandro

26 Dec 2022

·

Stayed 1 night

The room was clean but items were missing, we choose this hotel because they offer a suite with a sofa bed but we just got the sofa no bed even though we pay extra for that. Also this is the second time we have stayed there and this is the second time the breakfast they offer has run out of food. Which I don’t understand since we went down to eat an hour and a half before breakfast was over. It was very disappointing considering how much we pay to stay there. Also my husband notified the night front desk of a suspicious person and the man at the front desk mocked my husband and was really rude about the situation even though my husband was just trying to inform them of someone lurking around the cars.

10

Jenny

3 Dec 2025

·

Stayed 3 nights

Very clean, great breakfast, and very friendly staff

6

Noman

27 May 2025

·

Stayed 2 nights

The staff was friendly and helpful, and the surrounding area wasn’t bad. However, the pool was quite small, and I was disappointed with the cleanliness of the kitchen and breakfast area,I noticed ants and even a few bees, which was concerning. The breakfast itself was very basic and low quality. Overall, I’m giving 3 stars mainly because of the affordable price, but there’s definitely room for improvement in cleanliness and amenities.

8

ISRAEL SALINAS

19 Jul 2025

·

Stayed 2 nights

Property and rooms are clean but old and the finishes are not good. The breakfast had alot of options but the batter was rancid for the waffles. All around a giid place to stay but could be better.

10

Heather

22 Jul 2024

·

Stayed 1 night

Very conveniently located to I35. The variety of breakfast foods provided was very good. The 24 hr coffee bar was a surprise option that was wonderful.

8

Heath

14 Jun 2025

·

Stayed 2 nights

The air conditioner finally was cold by the second day. The bed was fairly comfortable. I appreciated the separate bedroom because my sister-in-law was with us. The WiFi was very spotty. Front staff was friendly and helpful. The breakfast was okay. The waffles were the best part. I also appreciated the coffee and orange juice. We picked this hotel for the room, location, and price. They also have a very nice patio and pool.

10

Alice

12 Nov 2024

·

Stayed 1 night

Super clean, great breakfast, overall great stay and would book again

10

Heather

30 Jun 2024

·

Stayed 1 night

Awesome place to stay. It was a great price and still clean, updated and lots of breakfast selection. The staff are super friendly. They have a nice little outdoor patio to eat or relax if the weather is nice too.

10

Sandra

21 Apr 2025

·

Stayed 2 nights

just wish breakfast area was a little bigger, gets very busy and have to wait for food and a table on busy weekends.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $92	3 $91
4 $91	5 $151	6 $96	7 $92	8 $96	9 $113	10 $113
11 $88	12 $88	13 $88	14 $96	15 $97	16 $121	17 $121
18 $88	19 $88	20 $96	21 $96	22 $117	23 $142	24 $144
25 $117	26 $109	27 $92	28 $206	29 $206	30 $206	31 $241

Su	Mo	Tu	We	Th	Fr	Sa
1 $109	2 $110	3 $109	4 $94	5 $92	6 $132	7 $134
8 $92	9 $92	10 $100	11 $101	12 $100	13 $122	14 $123
15 $92	16 $101	17 $100	18 $94	19 $92	20 $125	21 $124
22 $100	23 $98	24 $92	25 $102	26 $92	27 $102	28 $106
29 $93	30 $100

Best Western Plus Downtown North

Prices for Best Western Plus Downtown North

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible, Bathtub

Suite, 1 King Bed, Refrigerator & Microwave

Suite, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible

Guest reviews of Best Western Plus Downtown North

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Best Western Plus Downtown North

Considering this hotel for your San Antonio trip?

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