Name: Crowne Plaza San Antonio Airport by IHG
Address: 1111 Northeast Loop 410, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: US$70–US$98 per night
Rating: 8.1

What guests think

At Crowne Plaza San Antonio Airport by IHG, travellers praise the convenient airport location, friendly staff, and comfortable beds, but report recurring issues with aging facilities, especially unreliable elevators, intermittent air conditioning and hot water problems, and occasional cleanliness lapses.

Some find rooms dated, while others note they are spacious and quiet; aircraft noise is mentioned by a few. Breakfast and on-site dining draw mixed reviews, with charges instead of free options and occasional closures. Best suited to short, value-focused stays where convenience matters more than polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel dated, with repeated elevator problems and variable pool or hot tub conditions, including closures or dirty water. Parking can be limited or dimly lit, and bar or restaurant hours are inconsistent; ice machines sometimes do not work.

Related guest reviews

4

Michael J

6 May 2024

·

Stayed 4 nights

No restaurant not open at all very poor and one elevator never worked. Pool was dirty the whole stay(green).. Room WiFi didn’t work

10

Rodrigo

29 Apr 2025

·

Stayed 3 nights

Pool was closed with no notice, overall a good experience

8

Sarah

19 Oct 2025

·

Stayed 1 night

Staff was nice, our hotel room was clean and Karen and Clyde make our breakfast experience wonderful! Very satisfied. Only downside about our stay was the elevator was out of service.

4

Jan

4 Aug 2024

·

Stayed 2 nights

The staff was great. Unfortunately the building needs a lot of attention. There was only one working elevator for guests and staff, so getting to and from the room was slow and uncomfortable. AC in the room was great, but seemed non-existent in the hallways. Pool was an uninviting shade of green and there was some sort of leak in the lobby ceiling. There was an OOO sign on one of the front doors and we had to have maintenance come re-attach the tp holder in our bathroom as soon as we checked in.

6

Monica

10 Aug 2025

·

Stayed 1 night

Our stay was ok. Room and bathroom clean. Room didn't get as cold at night as we would have liked. Elevators were having issues around check out time. My only issue is that the parking lot in the front of this hotel is very dark. Of course, if you do anything fun and come back late, parking is limited and you park where you can park. In the morning we found out our truck and 2 others beside were broken into. We didn't have anything stolen and its just an inconvenience but i would really love to see more lighting in this parking lot.

4

Leil

3 Jul 2025

·

Stayed 5 nights

The staff at this hotel were outstanding - very caring. I especially commend Maria, at the front desk and Steve, the shuttle driver. They made my days there! The reason I gave this hotel two stars was because the elevators were a big problem! The first day my friend and I couldn't get an elevator to respond when we pushed the button. The next day when I was supposed to meet friends, I got stuck on the elevator for at least 20 minutes & it got HOT! I vowed not to get back on that elevator, but when I was checking out at 5:45 a.m., it was the only elevator that would respond. Afraid to miss my flight, I got on. I was relieved when the elevator moved to the first floor, but then it stopped. Luckily, it then moved to the 6th floor where the door opened. Well, I got off! I had a plane to catch! The maintenance man had to come get me and help me with my luggage. He saved the day! The staff was great. The room was clean and the showers had great pressure!

10

Brian

18 Feb 2024

·

Stayed 2 nights

The Elevators operated very slowly seemed. The parking was absolutely terrible. Not near enough spaces.

10

Willie

4 Apr 2025

·

Stayed 2 nights

Outside of ice machine on my floor not working, overall experience was top notch.

10

Michael

4 May 2025

·

Stayed 1 night

Overall good experience but not happy the hot tub wasn’t working for the second time i’ve stayed here i. last year!

8

Patrick

13 Aug 2024

·

Stayed 3 nights

Only 1 elevator working and according to another guest it's been that way for a while. Also the working elevator had no ventilation.

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Cleanliness

Feedback is mixed: many guests found rooms and areas clean, but several reported dirty bathrooms, hair or stains on linens, pests, and occasional missed housekeeping.

Related guest reviews

2

Oscar

17 Aug 2024

·

Stayed 1 night

Room issued was never cleaned

2

Lolita K

22 Nov 2024

·

Stayed 3 nights

The staff wasn't nice and the hotel has roaches

6

Pauline

14 Aug 2023

·

Stayed 1 night

Room needed repairs. Shower ceiling was cracked and paint was peeling. Tub drain was very slow so you’d be standing in water during your shower. Fire alarm went off and it was very disorganized. Slow elevators that seemed to always have water puddles. Never again.

4

Delailah

9 Jul 2025

·

Stayed 2 nights

Room restroom was full of pubic hair in the bath tub and bath wall. There were pee stains in the toilet. Bath towel had hair on it as if the previous guests wiped themselves after shaving.

2

Joshalyn

2 Aug 2025

·

Stayed 5 nights

DO NOT STAY HERE unless you are a on construction type job business trip . I want to upload the pics online so bad . I changed rooms twice and end up not even staying on the property. I was asked if I wanted to change rooms for the 3rd time but at that time I was disgusted. I will say one of the front desk night ladies was pleasant but it was out of her control . The tub had dirt and hair and the other room had paint that appeared to be old . Thankfully I had family in the area but this by far was the worst hotel I’ve everrrrr stayed in . While the night staff was great the morning staff one in particular seemed I bothered her when I started to complain again about the room . Imagine a long flight / layover and not wanting to take a shower because of the shower. I don’t know if the other rooms were bad but mine was def horrible . I want someone to reach out to me because they gave me a name Michelle and she credited me only $94.84 the 5 days booked . Honestly , I could’ve been ok with even half refund but $94 runnnnnnnn don’t stay here unless you have no other place to stay . Sad

10

Michelle

5 Aug 2024

·

Stayed 1 night

Stayed here last minute and the check in process was smooth and quick. The room wasn't spotless, found a few hairs in the shower and towels with make-up stains.

2

miguel

9 Feb 2024

·

Stayed 1 night

The were roaches in the room a lot of roaches also the phone was not working they went to change it but they told us the line was not working in that room.

10

Jenny

5 Oct 2025

·

Stayed 2 nights

The hotel is very nice for the price. Check in was quick. Rooms were very clean. Pool/ hot tub was nice.

4

Navaeionia

11 Mar 2024

·

Stayed 2 nights

Staying here was not a good experience. The rooms were not cleaned properly, the towels had stains on them as well as the bed cover. The couch in the room had stains and reeked of bodily fluids. Breakfast was not provided and wasn’t clearly stated on the website. Parking was a nightmare and the elevators were inconsistent at best. The hallways had pink stains on the floor and the stairwell reeked of mildew.

10

Jason

22 Nov 2025

·

Stayed 1 night

Great location, clean room, and great staff.

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Rooms

Rooms are generally dated but beds are comfortable; several guests report weak or noisy AC and small, aging bathrooms. Some rooms are spacious, and a few mention aircraft noise and occasional Wi‑Fi or TV issues.

Related guest reviews

8

Janene

28 Jul 2024

·

Stayed 1 night

Airport hotel so it was very noisy with plane traffic. Very busy, and only1 elevator was functioning. Served it’s purpose. Shuttle took me to the airport next day.

8

CARLOS

25 May 2025

·

Stayed 1 night

My stay was short but comfortable. Room could have been a little bigger.

6

CHRISTOPHER T

5 May 2025

·

Stayed 3 nights

I normally do not write reviews, but my husband thought that I should this time. Let me first say that the hotel staff was awesome. Very nice and polite. We were celebrating our anniversary in San Antonio from Florida, so we were excited to visit Texas. I have always had a great experience with the Crowne Plaza, but the price should have been my first clue. Though I was not impressed with the neighborhood or the outside maintenance, the hotel was inviting and pleasant. However, I was not pleased with the cleanliness of the lobby furniture. My biggest disappointment was the size of the beds and the bathroom. Both were EXTREMELY small. Though we dealt with the bed size, the bathroom was terribly small and outdated. My husband is extremely tall, so needless to say - it was not the best situation. For an overnight stay, maybe. A special occasion? Pay the extra money and stay in a Riverwalk Hotel. Sidenote: The hotel will take you 3 miles wherever you want to go. That's great. You also receive free shuttle to and from the airport.

10

David

18 Jul 2024

·

Stayed 1 night

Well my view was the back and overlooking all the A/C UNITS on the roof. Nothing great at all

8

Mariah-Rose

19 Sept 2025

·

Stayed 1 night

The hotel seems a bit outdated the room itself was nice but the shower was terrible. The water pressure was not great and definitely needs to be updated. The front desk lady was so nice. She was so hospitable, blonde lady with glasses.

6

Antonio

24 Feb 2025

·

Stayed 1 night

Televisions did not work. They didn’t tell me at check in or anyone else.

8

Guillermo

31 Jul 2024

·

Stayed 1 night

Hotel looks to be the one where you stay before a flight. A little outdated but it served its purpose. Our AC was making a noise all night. That to me is the only negative thing I can recall.

8

Warren

13 Oct 2025

·

Stayed 3 nights

Cold A/C, comfortable bed.

6

Ronald

1 May 2025

·

Stayed 1 night

The check-in process took a long time (10 minutes). Training a new staff member, who didn't know at all what she was doing. Had to run the credit card through twice. Had to fill out redundant paperwork with name, email, phone, vehicle license number, even though I have been an IHG Club member for 10 years. I was not offered a bottle of water. No water in the room. WiFi would not connect, even with the correct passcode entered.

8

Nao

30 Jun 2024

·

Stayed 1 night

Technically 3.5 stars but I will give them 4 stars. The room were overall clean, looks little old but nothing to complain. Bathtub could have been more cleaner but very minor. Staff were great. Very friendly and professional. The room thickness needs to be changed. I could hear out the door and next room. Mostly TV but I could hear their voice so thats thumbs down. The elevator technically worked except late at night. It wouldn’t come up to my floor. So they gotta fix the elevator right away. And I feel unusual vibration from the elevator. I don’t mind staying again but I may prefer other hotels.

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Service

Staff are frequently praised as friendly and helpful, and several note smooth check‑ins and good shuttle drivers. Some guests experienced slow or inconsistent check‑in, occasional rudeness, housekeeping misses, and shuttle delays or limited early‑morning service.

Related guest reviews

10

Adriana

21 May 2025

·

Stayed 2 nights

Great experience at this hotel. Front desk clerks were friendly, knowledgeable and quick at checking you in. Rooms are spacious with comfortable beds. It’s a must stay place.. oh and the shuttle bus driver was so nice! Overall great experience , everyone excelled at customer service. Until next time 😊

10

Timothy

14 Apr 2025

·

Stayed 3 nights

Excellent service and kind staff, very clean, and breakfast waitress Karen made us feel at home each morning.

2

yohntis

3 May 2025

·

Stayed 1 night

We waited for the shutte 34 minutes for the cust service rep at front desk to say driver is busy. Basically said tough, and he's busy at the hotel, that's 5 minutes away from the airport. Needless to say, we took a Lyft. Shuttle doesnt run until 6AM, so if you have a flight early, forget it. Glasses in resturant dirty. Just turned off, not a good pick, disappointing for a Crowne Plaza. Manager tried to make it right, sadly the tone was already set.

10

Ramon

20 Jul 2025

·

Stayed 4 nights

I stayed for four days. It was a very comfortable stay. Staff is competent and very helpful. Near North Star Mall and the airport. Airport shuttle available. I hope to stay again. Thank you.

10

Jana

29 Jul 2025

·

Stayed 1 night

The hotel stay was above par and the entire atmosphere was great. Clean, staff was knowledgeable and friendly.

6

Mark

20 Jul 2025

·

Stayed 1 night

This hotel is convenient in terms of proximity and comfort. But I regularly experience slow check-in and shuttle issues. On this occassion, the airport shuttle says "Holiday Inn" everywhere except a small sign on the door. I missed it and after calling to resend the shuttle, driver (bad attitude) never returned. I took Uber and asked what happened, he was quick to show a photo of an empty bench where I should have been. Then the elevator was malfunctioning, and I had to use the stairs to the 10th floor. On a bright note, the two receptionists were very apologetic and hospitable about the slow check-in and elevator. The rooms are always clean and AC works great. Shuttle service has been the main issue for about the last 18-24 months. I'm sure they'll get the elevators working. I hope they can improve shuttle service because I've had to use Uber last 3 visits.

2

Xing

18 Feb 2025

·

Stayed 1 night

Rude employee at check in. Gave me the wrong room and toilet was blocked

10

Sergio Garcia

13 Aug 2025

·

Stayed 3 nights

Excellent and welcoming service at all hours!

8

Phillip

19 Oct 2024

·

Stayed 1 night

Shuttle driver was fantastic

6

Ronald

1 May 2025

·

Stayed 1 night

The check-in process took a long time (10 minutes). Training a new staff member, who didn't know at all what she was doing. Had to run the credit card through twice. Had to fill out redundant paperwork with name, email, phone, vehicle license number, even though I have been an IHG Club member for 10 years. I was not offered a bottle of water. No water in the room. WiFi would not connect, even with the correct passcode entered.

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Location

Very convenient to the airport and major roads, with shopping and dining nearby; some note aircraft noise and a dark or limited front parking area.

Related guest reviews

8

Betty

18 Feb 2024

·

Stayed 1 night

Close to the airport

8

Bea

8 Mar 2024

·

Stayed 1 night

Close to airport. On busy road so noisy.

10

Shannon

11 Apr 2025

·

Stayed 1 night

Easy location to airport. Nice facility. Will stay again.

10

Carol

4 Aug 2025

·

Stayed 1 night

Good value for price. Close to airport. Ample parking. Nice staff.

10

Terry

23 Dec 2023

·

Stayed 3 nights

Nice hotel and nice location near airport and shopping and food options

8

Rodolfo

16 Jun 2025

·

Stayed 1 night

Great location.

6

Monica

10 Aug 2025

·

Stayed 1 night

Our stay was ok. Room and bathroom clean. Room didn't get as cold at night as we would have liked. Elevators were having issues around check out time. My only issue is that the parking lot in the front of this hotel is very dark. Of course, if you do anything fun and come back late, parking is limited and you park where you can park. In the morning we found out our truck and 2 others beside were broken into. We didn't have anything stolen and its just an inconvenience but i would really love to see more lighting in this parking lot.

10

Mario

19 Mar 2024

·

Stayed 2 nights

Great location

10

Annette

6 Sept 2023

·

Stayed 1 night

Perfect for airport access.

10

Felecia

24 Mar 2024

·

Stayed 2 nights

Comfy beds, close to airport, and short drive from many attractions/dining options.

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Dining

Breakfast is not included and often described as pricey, with mixed quality; several guests praise the servers. Bar or restaurant hours can be limited or closed at times.

Related guest reviews

4

Michael J

6 May 2024

·

Stayed 4 nights

No restaurant not open at all very poor and one elevator never worked. Pool was dirty the whole stay(green).. Room WiFi didn’t work

10

Timothy

14 Apr 2025

·

Stayed 3 nights

Excellent service and kind staff, very clean, and breakfast waitress Karen made us feel at home each morning.

10

Pedro

27 Jun 2024

·

Stayed 1 night

Everything was awesome except the expensive hotel breakfast.

8

Sarah

19 Oct 2025

·

Stayed 1 night

Staff was nice, our hotel room was clean and Karen and Clyde make our breakfast experience wonderful! Very satisfied. Only downside about our stay was the elevator was out of service.

6

Alexis

27 Oct 2025

·

Stayed 2 nights

The hotel was nice, the breakfast was not free we had to pay $60! That’s crazy, and it wasn’t even good. Only one elevator was working and it took FOREVER to get to a floor.

8

Timmy

12 Dec 2024

·

Stayed 1 night

Breakfast was not free and there was no coffee in the lobby. I did not like that. I thought that was standard in hotels.

4

Rafael

30 Jun 2025

·

Stayed 1 night

Outdated. They charge for bkfast! Not worth it.

4

Gilbert

24 Feb 2025

·

Stayed 1 night

I didn't like the fact that they advertised breakfast served in the morning, which is usually a free breakfast, but the hotel was charging $17.32 per person. Obviously I did not pay such a ridiculous price. Also, we had no tv service the night we were there because Spectrum TV has a problem. I asked them to adjust our charge but they said no because it was not their fault. We'll never stay there again.

8

Susann

5 Mar 2025

·

Stayed 1 night

Convenient location and friendly staff. Hotel was older and in need of updating. The shower in our first room was not clean; however the staff ensured we were moved to a new room right away. We went out to dinner and were looking forward to having drinks at the hotel bar, but when we arrived, the bartender seemed put out that we were asking for drinks. She made sure we knew she was limited on what she could make and that she had very little beer. We chose to just return to our room. Overall, the staff was friendly, so that seemed like an odd encounter.

6

Jeff

10 Apr 2025

·

Stayed 1 night

The property is old, but still relevant. Understaffed and the front desk attendant placed another guest in my room after I was already in it, and they walked in on me. Also, there is no chocolate in the not well stocked concession area. Breakfast was great, rooms were clean.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$65
February	US$72
March	US$85
April	US$79
May	US$79
June	US$86
July	US$89
August	US$73
September	US$82
October	US$79
November	US$79
December	US$72

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $81	15 $85	16 $89	17 $84	18 $78	19 $78
20 $74	21 $75	22 $75	23 $75	24 $71	25 $81	26 $80
27 $70	28 $75	29 $75	30 $71

Su	Mo	Tu	We	Th	Fr	Sa
				1 $74	2 $91	3 $88
4 $82	5 $78	6 $80	7 $82	8 $78	9 $98	10 $97
11 $78	12 $75	13 $75	14 $75	15 $75	16 $88	17 $89
18 $76	19 $72	20 $75	21 $76	22 $75	23 $96	24 $96
25 $75	26 $76	27 $76	28 $75	29 $75	30 $85	31 $85

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

Premium Room, 1 King Bed (High Floor)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Mobility Accessible)

Standard Room, 2 Queen Beds, Accessible (Mobility)

Standard Room, 1 Queen Bed

Suite, 1 Bedroom

Junior Suite, 1 King Bed with Sofa Bed

Standard Room

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza San Antonio Airport by IHG

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Prices for upcoming dates