Days Inn by Wyndham San Antonio Southeast Frost Bank Center

Excellent

The hotel staff was totally uncooperative. Would not do even the simplest of things to accommodate this stay.

Rooms and linens were dirty, air conditioner barely functional with broken controls with minimal air flow. Owners were extremely rude upon arrival and yelled at us for complaining about the condition of the rooms. Hotels.com were very helpful and relocated us to another hotel.

Room was dirty and clearly the bare minimum.

The pictures are deceiving. This is a FILTHY place and management is terrible. I booked for 2 nights. I checked in and gave me my room key. I went in the room and it was filthy dirty. I went back to the office to let then know. They gave me another room which was also as filthy dirt as the 1st one. This one had a musty order. The parking space was full of cigarettes butts. I had asked for a non-smoking room. I went back to the office and asked for a refund which he agreed. Since I had booked through Expedia he told me I needed to call them since it was them that charged my card. I waited outside in the parking lot while I called Expedia. They said they needed to speak to the hotel. I waited a long time on the phone mean time they called. The agent came back to the line only to tell me the hotel only agreed to refund me for 1 night only and that that was the only thing they could do. I went back to the office to talk to the manager while still on the line with Expedia. The hotel doors were already locked. They locked the doors on me. The manager saw me and asked me to go through the window. After arguing and yelling at me he said he was only refunding me only 1 night and he was already doing an exception. Terrible experience. Wyndham shouldn't put their name on this hotel.