Name: Fairfield Inn & Suites by Marriott San Antonio Airport/North Star Mall
Address: 88 Loop 410 North East, Shearer Hills - Ridgeview, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: US$82–US$100 per night
Rating: 7.65

What guests think

Across recent reviews, Fairfield Inn & Suites by Marriott San Antonio Airport/North Star Mall earns praise for friendly staff, generally clean rooms, and a convenient location, while guests flag recurring paid-parking frustrations and occasional dated features or room issues.

Breakfast feedback ranges from tasty with decent options to very limited or disappointing, though the breakfast team is often praised. Some guests highlight spacious, quiet rooms, but others report noise from nearby rooms and difficulty finding the property. Overall, expect a convenient base with trade-offs around parking and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Heated indoor pool is appreciated, though one guest found it uninviting. Parking is paid and QR/app-managed with confusing rules, potholes, and crowding, and there were elevator outages or long waits.

Related guest reviews

10

Amberly

22 Oct 2025

·

Stayed 2 nights

It was a great experience! Staff were nice, I just don’t like that we have to pay $6 a night to park there. It should be included if we are staying there and not flying out.

6

Timothy

21 Sept 2025

·

Stayed 3 nights

PAY PARKING. Front desk staff (3) were nice but I received different stories about possible fees including not knowing whether I was charged every time I entered and exited. Parking company is same that operates several lots at SAT airport so I already had the APP on my phone but even the text messages regarding parking at these 2 hotel motels was mysterious and not concise about what I was paying...daily or on every exit?

4

Philip

22 Sept 2025

·

Stayed 2 nights

The breakfast was adequate as you would expect, but the waitstaff, Judy, was amazingly friendly and helpful. She was the best part od the experience. The street and parking lot had potholes and seemed hazardous to many vehicles. The pricing for parking was high and unnecessary for the condition of the lot. The air conditioning in the room would not adjust and kept running even when it was turned off which is not bad for Texas heat, but it still was not functional. The shower head was broken and sprayed in all directions despite any attempt to adjust the sprayer settings. The tiel in the bathroom floor was loose and the grout was breaking and sitting on the tile. Overall, not a pleasant stay for the price paid. My wife and I were disappointed that we boiked for 2 nights and had to stay both but didn't want to lose the money we already paid. We love San Antonio and usually stay at other brands of hotels. We will definitely avoid this one and return to our normal.

10

Abisai

12 Oct 2025

·

Stayed 1 night

Nice and confortable. Heated Indoor pool closes at 11pm and good continental breakfast.

8

Max

25 Oct 2023

·

Stayed 1 night

Tucked away in the back and no green spaces. Indoor pool not too welcoming. Staff was great.

4

Darron

27 Jul 2023

·

Stayed 2 nights

I was shocked at the lower quality of this hotel for the following reasons: 1. Only one elevator for five floors PLUS elevators had to be shared with hotel cleaning staff, which made for some long wait times. 2. The common areas could have been much cleaner. 3. The hotel is in desperate need of an update. Everything seemed old and worn.

8

Casimero

18 Dec 2023

·

Stayed 1 night

Everything was great. Parking was to pack and the breakfast was great

10

Jessica

21 Mar 2024

·

Stayed 1 night

Great pool.

8

Mary-Janet

19 Jul 2025

·

Stayed 1 night

This is our usual hotel we stay in when in town. Other than having a toilet overflow, the room was good. I will say that the staff needs to do a better job telling customers that there is a charge to park. There are signs in the parking lot, but there needs to be a sign visible during check-in. The girl that checked us in did not mention it at all. We only found out later after checking in. And it has to be done by scanning a QR code. Not a problem for me, but for those who are not tech savvy, they might have to ask for help. And if you dont do it exactly right, you will get charged every time you come in the gate, instead of only being charged once per day. The manager, Ashley, was great in helping me out with this issue.

6

Eleasar

29 Nov 2024

·

Stayed 1 night

The elevator wasnt working, and we were staying on the 4th floor so that made it kind of stressing, I did ask if they were getting fixed soon and they said they didnt know when, they did offer to help with the stuff we had, but we still had more stuff to bring down from what they helped with which was only a stroller I was also charged a little more than what my reservation showed and from what they told my on the front desk when i checked in

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews note clean rooms, but others cite dirty carpets, odors, bathroom disrepair, and an isolated pest report. Housekeeping was missed mid-stay for at least one guest.

Related guest reviews

4

Darron

27 Jul 2023

·

Stayed 2 nights

I was shocked at the lower quality of this hotel for the following reasons: 1. Only one elevator for five floors PLUS elevators had to be shared with hotel cleaning staff, which made for some long wait times. 2. The common areas could have been much cleaner. 3. The hotel is in desperate need of an update. Everything seemed old and worn.

8

Evangelina

18 May 2025

·

Stayed 1 night

The hotel was clean, the room nice and the bed was comfortable. It was quiet at night and check out took less than 1 minute!

10

Marvin

25 Dec 2025

·

Stayed 2 nights

Check-in was seamless and quick. Receptionist was polite and informative Room was clean. Choice of parking due to holidays. Safe environment. Breakfast had a variety of hot and cold items. Pleasant stay as always.

6

Lourdes

7 Jan 2024

·

Stayed 3 nights

We were visiting the San Antonio are for the first time. Upon arriving to the hotel we waited awhile until we were able to check in because there was no staff available to do so. Once we were checked in we went up to our room. The room had a musty smell to it which was terrible but when we asked for a new room we were accommodated but it was not much better. It was not the best accommodations but we could not cancel once we booked because it would not allow us too. We will be back to visit San Antonio but will not be staying here again.

2

Manuel

2 Sept 2023

·

Stayed 1 night

I woke up at midnight with cockroaches on my bed

6

Gabrielle

12 Nov 2024

·

Stayed 1 night

Tile in restroom was not adhered to floor, grout was cracked and tiles would shift. AC unit was noisy. Not the best stay compared to previous stays at this location. Room 406

6

Mariana

17 Jan 2024

·

Stayed 1 night

Facilities in the rooms are very neglected, especially the bathrooms. The toilet paper holder is heavily damaged and rusty, posing a risk of cutting yourself on the rusted metal. The bathtub appears neglected, and the floor is damaged. Room cleanliness is average, and during my two-night stay, the room was never cleaned. I had to go down to the front desk to request a roll of toilet paper and water.

4

Jose

24 Mar 2023

·

Stayed 1 night

Room smell like wet toilet dirty

8

Sandra

22 Jun 2025

·

Stayed 1 night

No extra lining for the sofa bed, carpet a little dirty

10

Richard

26 Apr 2025

·

Stayed 1 night

The hotel was clean and the area safe.

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AI-generated summary based on recent guest reviews

Rooms

Guests mention comfortable beds, quiet nights, and some spacious rooms, but others report noise from adjacent rooms or equipment, dated decor, small layouts, and occasional discomfort with beds or pillows.

Related guest reviews

10

Heriberto

3 Jul 2024

·

Stayed 1 night

Nice clean Room, fresh Towle's love the beds air-condition was great super Cool Room to sleep. i will stay again,

6

Terez

26 May 2024

·

Stayed 1 night

Noise level with adjacent rooms. When door closes seems as if it's your room.

4

Juan

25 Nov 2024

·

Stayed 4 nights

The hotel, itself, is a challeging location to get to. I lived in San Antonio for 12 years and I still was not sure if I was in the right place. I went to check in (I was early) - zero staff was there to help. I do have a service dog and they were great about him. He has paperwork but they never asked to see it. I do appreciate that but the hotel is out of date.

8

Evangelina

18 May 2025

·

Stayed 1 night

The hotel was clean, the room nice and the bed was comfortable. It was quiet at night and check out took less than 1 minute!

10

Claudia

24 Mar 2024

·

Stayed 1 night

Only stayed overnight but room was great.

6

Jorge

31 Jul 2023

·

Stayed 2 nights

First of all the front desk young lady and gentleman were very nice and accommodating. But especially Maria who worked the breakfast was awesome. She went out of her way to please the guest that were there and was Very friendly and nice!! About the hotel…the location was perfect for us and what we wanted to do but the hotel is on the older side and definitely needs attention. The rooms are small and the rooms that have king size bed don’t have a sofa bed in it the only rooms with sofa bed have 1 queen bed in it. The bathroom had many loose tiles on the floor and you could see where lots of the grout was gone. Our room had no iron, ironing board or blow dryer which should be in each room. The room smelled very musky/humid that made it uncomfortably so I had to spray some air freshener to help. Unfortunately we won’t be staying at this hotel again but I do want to acknowledge the people working there for their great customer service.

4

Dennis

17 Mar 2024

·

Stayed 2 nights

Room not ready at checkin time. First night was kept awake till 2am with a party next door. Tried to call front desk ( no answer). Had to go downstairs to the front desk twice before they would do anything about the noise.

6

Gabrielle

12 Nov 2024

·

Stayed 1 night

Tile in restroom was not adhered to floor, grout was cracked and tiles would shift. AC unit was noisy. Not the best stay compared to previous stays at this location. Room 406

4

Jacqueline

27 Feb 2024

·

Stayed 1 night

We usually book through Marriott Bonvoy and haven't ever had an issue at this location. Our air conditioner was noisy, the bed had a huge lump down the center and the pillows were ridiculous. Staff was ok, but usually very courteous and professional. 1st night of an anniversary trip and it wasn't great, by any means

8

Susana

23 Nov 2024

·

Stayed 2 nights

The breakfast selection was delicious! The room size is very spacious.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, welcoming, and helpful at the front desk and at breakfast. A few guests encountered absent front-desk coverage, slow responses, or miscommunication during check-in.

Related guest reviews

10

Rachel

11 Jul 2025

·

Stayed 3 nights

The front desk ladies and the breakfast lady were AWESOME!! I didn’t like the QR code to pay for parking. Just put it on my room. That’s less hassle.

10

Andrew

17 Mar 2024

·

Stayed 3 nights

Customer service was excellent from front desk to housekeeping .

4

Juan

25 Nov 2024

·

Stayed 4 nights

The hotel, itself, is a challeging location to get to. I lived in San Antonio for 12 years and I still was not sure if I was in the right place. I went to check in (I was early) - zero staff was there to help. I do have a service dog and they were great about him. He has paperwork but they never asked to see it. I do appreciate that but the hotel is out of date.

10

Pedro

21 Jan 2024

·

Stayed 1 night

Very welcoming and polite front desk staff.

10

Marvin

25 Dec 2025

·

Stayed 2 nights

Check-in was seamless and quick. Receptionist was polite and informative Room was clean. Choice of parking due to holidays. Safe environment. Breakfast had a variety of hot and cold items. Pleasant stay as always.

8

Monica

19 Jun 2025

·

Stayed 1 night

Staff was very friendly and helpful - both at the front desk and at breakfast service

4

Dennis

17 Mar 2024

·

Stayed 2 nights

Room not ready at checkin time. First night was kept awake till 2am with a party next door. Tried to call front desk ( no answer). Had to go downstairs to the front desk twice before they would do anything about the noise.

8

Corey

8 Aug 2025

·

Stayed 1 night

The staff was nice and helpful.

10

Gloria

2 Jan 2024

·

Stayed 2 nights

The gentleman who checked us in made us feel welcomed.

10

Matt

14 Sept 2025

·

Stayed 3 nights

Staff were very friendly. Breakfast was good.

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AI-generated summary based on recent guest reviews

Location

Convenient, safe area close to dining and shopping, with easy access for getting around. A few guests found the property hard to locate or tucked away, with limited green space.

Related guest reviews

8

Janice

13 Mar 2024

·

Stayed 1 night

Hard to find.

8

Sarah

24 Mar 2024

·

Stayed 1 night

It was in a good area. Close shopping and fiid options.

8

Max

25 Oct 2023

·

Stayed 1 night

Tucked away in the back and no green spaces. Indoor pool not too welcoming. Staff was great.

4

Juan

25 Nov 2024

·

Stayed 4 nights

The hotel, itself, is a challeging location to get to. I lived in San Antonio for 12 years and I still was not sure if I was in the right place. I went to check in (I was early) - zero staff was there to help. I do have a service dog and they were great about him. He has paperwork but they never asked to see it. I do appreciate that but the hotel is out of date.

10

Jose

11 Dec 2024

·

Stayed 1 night

Easy access and parking. Delightful staff.

8

Flora Mendoza

18 Mar 2024

·

Stayed 3 nights

Walking to restaurants

10

Maria Luisa

22 Jul 2023

·

Stayed 2 nights

First time staying in this area and we really liked the convenient location.

10

JULIA

8 Jul 2024

·

Stayed 2 nights

I was just close to lots of dinning and shopping and super easy to UBER around town

10

Richard

26 Apr 2025

·

Stayed 1 night

The hotel was clean and the area safe.

10

daniel

22 Nov 2024

·

Stayed 1 night

Great Nearby restaurant Everything we needed

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Dining

Breakfast feedback is mixed: several guests enjoyed it with decent options, while others called it simple, limited, or poor. Breakfast staff receive frequent praise.

Related guest reviews

10

Race

2 Feb 2023

·

Stayed 2 nights

Nice hotel terrible breakfast!

8

Liliana

8 Feb 2024

·

Stayed 1 night

Breakfast is very simple, they could improve it a little.

4

Philip

22 Sept 2025

·

Stayed 2 nights

The breakfast was adequate as you would expect, but the waitstaff, Judy, was amazingly friendly and helpful. She was the best part od the experience. The street and parking lot had potholes and seemed hazardous to many vehicles. The pricing for parking was high and unnecessary for the condition of the lot. The air conditioning in the room would not adjust and kept running even when it was turned off which is not bad for Texas heat, but it still was not functional. The shower head was broken and sprayed in all directions despite any attempt to adjust the sprayer settings. The tiel in the bathroom floor was loose and the grout was breaking and sitting on the tile. Overall, not a pleasant stay for the price paid. My wife and I were disappointed that we boiked for 2 nights and had to stay both but didn't want to lose the money we already paid. We love San Antonio and usually stay at other brands of hotels. We will definitely avoid this one and return to our normal.

10

Rachel

11 Jul 2025

·

Stayed 3 nights

The front desk ladies and the breakfast lady were AWESOME!! I didn’t like the QR code to pay for parking. Just put it on my room. That’s less hassle.

2

Veronica

30 Mar 2024

·

Stayed 1 night

The breakfast is horrible and limited for a "breakfast buffet" The gravy for the biscuits just taste watery n plain. When i went to the front desk to ask for towels for the pool because they were out they told me they would bring them to me and that i could only get 3 for my family of 4 but in the end they never came. And pillows are soo uncomfortable

10

Marvin

25 Dec 2025

·

Stayed 2 nights

Check-in was seamless and quick. Receptionist was polite and informative Room was clean. Choice of parking due to holidays. Safe environment. Breakfast had a variety of hot and cold items. Pleasant stay as always.

8

Casimero

18 Dec 2023

·

Stayed 1 night

Everything was great. Parking was to pack and the breakfast was great

8

Susana

23 Nov 2024

·

Stayed 2 nights

The breakfast selection was delicious! The room size is very spacious.

8

Liliana

8 Feb 2024

·

Stayed 1 night

Breakfast is very simple, they could improve it a little.

10

Matt

14 Sept 2025

·

Stayed 3 nights

Staff were very friendly. Breakfast was good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$89
February	US$104
March	US$94
April	US$94
May	US$84
June	US$87
July	US$94
August	US$87
September	US$93
October	US$87
November	US$91
December	US$94

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $94	16 $88	17 $83	18 $82	19 $83
20 $82	21 $83	22 $83	23 $89	24 $84	25 $88	26 $83
27 $83	28 $84	29 $89	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2 $93	3 $89
4 $83	5 $85	6 $83	7 $89	8 $85	9 $93	10 $99
11 $82	12 $85	13 $89	14 $89	15 $83	16 $84	17 $94
18 $84	19 $85	20 $93	21 $94	22 $85	23 $84	24 $100
25 $89	26 $85	27 $90	28 $91	29 $89	30 $93	31 $93

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed with Sofa Bed

Room, 1 King Bed, Hearing Accessible (Roll-In Shower & Transfer Shower)

Room, 1 Queen Bed

Room, 1 King Bed

Room, 1 Queen Bed with Sofa Bed

Room, 2 Queen Beds

Studio, 1 King Bed with Sofa Bed, Hearing Accessible (Accessible Bathtub)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Fairfield Inn & Suites by Marriott San Antonio Airport/North Star Mall

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Prices for upcoming dates