Name: Holiday Inn Express & Suites San Antonio Medical - Six Flags by IHG
Address: 11010 Highway I-10 West, Northwest Side, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: US$79–US$177 per night
Rating: 7.93

What guests think

At Holiday Inn Express & Suites San Antonio Medical - Six Flags by IHG, travelers commend friendly staff, good breakfast, and a kid-friendly pool, but also cite dated areas, inconsistent cleanliness, and issues like unreliable hot water and elevators.

The location is convenient for Six Flags, SeaWorld, the Medical Center, and nearby dining, though several guests report limited parking and vehicle break-ins. Rooms are often spacious, but some mention atrium or AC noise, dated decor, and receiving a different room type than booked. Housekeeping and responsiveness vary, with reports of missed service, towel shortages, and slow follow-up. Overall, expect strong value and location with uneven maintenance and security.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool with waterfall is popular but smaller than photos and at times cold, dirty, or closed. Elevators are frequently out of service, and parking is limited with multiple reports of vehicle break-ins.

Related guest reviews

10

Lia

23 Oct 2025

·

Stayed 1 night

Clean, beautiful room, and smelled really good when we walked in to our room. Beds are comfortable and my family was so happy to be in there. We rested well. Breakfast was pretty good. And the pool with the little waterfall was a nice extra something. And oh check in was a breeze. Thank you!! Definitely recommend the hotel at this location and would come back and stay again if we're in the area.

6

Billy

11 Jul 2025

·

Stayed 4 nights

The swimming pool is nice the pictures make it look bigger than it really is. The property seems to be rundown

10

Armando

8 Jun 2025

·

Stayed 1 night

Child friendly pool! One of the better pools at this price range.

4

Auron

17 May 2025

·

Stayed 1 night

The rooms were nice but not very clean, the elevator was broke and we were on the 5th floor, however by morning they let us use the service elevator which was a little sketch. They had a certificate in the service elevator showing it has not been inspected in 3 years. Plus its a year passed its required inspedtion.

4

Homero

17 May 2025

·

Stayed 1 night

One of two elevators down. The second one stopped working. Drains were not draining. Phone was not plugged in to call the front desk. Room did not get serviced the first night. Not a pleasant experience. I can’t in good conscience recommend this property

8

Josh

4 May 2025

·

Stayed 3 nights

Clean stay and pretty comfortable. Unfortunately our shower was not good, water never got more than Luke warm. The rest of the room was great though and the AC worked great! The breakfast was good but open hours was weird, breakfast closed by 9:30 in the morning so we missed it once because we had barely woken up. Way too early to close breakfast. The pool was great, surprisingly not warm even though it was hot out but refreshingly cold!

4

Javier

13 Aug 2024

·

Stayed 1 night

I stayed one night and by the morning, I found my truck vandalized. Someone broke my window and tore it out. Nothing was stopped but just for that vandalism, I don’t feel good recommending this hotel. I called the front office about video footage but they don’t have anything in that direction of their property. Park at our own risk is what I would tell anyone.

6

Sandy

12 Aug 2024

·

Stayed 2 nights

I Love the hotel but the only big problem people break into your vehicles at night. When I stayed there the first night 3 trucks were broken into insane. I didn’t felt safe there so I left the next day. The staff didn’t seem like they cared. they say this incident always happens to them but they don’t seem to do anything about it, such as they can hire a security maybe.

2

Sylvia

21 Apr 2024

·

Stayed 1 night

None of the elevators worked! This was extremely concerning because my elderly parent had been diagnosed with fibrosis.

8

Kalyani

11 Nov 2023

·

Stayed 2 nights

Pool was no available to use.

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Cleanliness

Cleanliness is inconsistent: while some guests found rooms clean, many report stained furniture, musty odors, mold, roaches (and rare bedbugs), dusty floors, and poor upkeep. Recurring maintenance concerns include weak or lukewarm water, slow drains, and broken fixtures.

Related guest reviews

4

Chris

31 Oct 2025

·

Stayed 1 night

room was dirty and dusty, not something I would expect from a Holiday Inn. no hot water the next morning

4

George

10 Sept 2025

·

Stayed 4 nights

the hotel stay was below average. the only selling point was the pool which also seemed much bigger in the photos, however there are many large roaches in the evening surrounding the pool that will crawl over your stuff if it’s near the pool. the breakfast was very bland, there was no parking after 8 pm, the building seemed very shoddy in regards to its wear and upkeep. the hotel room it’s self was spacious and the hard floors were nice but that’s about the only positive things i can say. the towel rack was broken, there was holes in the sealant around the bath tub which was also clogged and had a very slow drain and make sure you have your tetanus shot as the toilet paper holder was rusty. there were never any towels either, we kept having to ask for more only to be told they ran out every day. it’s not that hard to maintain basic bathroom amenities. the worst part was that my wife and i had slept on what looked like a blood stained sheet on the first night.

4

Hassan

8 Jul 2025

·

Stayed 1 night

The rooms felt a little way to behind. I’ve stayed in cheaper places that had more amenities. The drains just didn’t work properly, even after changing rooms the drains were the same.

2

Mathew

20 May 2025

·

Stayed 1 night

Me and my wife did not care for this hotel. We had a dead roach in the middle of the room, flat, uncomfortable pillows and bed. We are also given a room that did not have the pull out coach that we were wanting. They told us that we couldn’t switch rooms at all.

2

Georgiana

6 May 2025

·

Stayed 3 nights

There was dust all over my room and roaches inside and outside of my room. The tub was very dirty with dirt.

2

Warren

22 Mar 2025

·

Stayed 4 nights

This hotel room was extremely dirty. The couch and chair had nasty stains. The walls were dirty and the bathroom had mold growing on the wallpaper. Obviously the walls have not been wiped down in forever. Be there were water spots dripping down in the bathroom. I can deal with wallpaper separating and coming apart. But the overall condition of this hotel, was nasty. Just a word of caution if you park behind the restaurant in that empty lot overnight your vehicle will be towed as indicated by the signs. If you park in the parking lot by the pool and you have dark tin, you run the risk of having your vehicle broken into. I had a rental car so I was good. However, there was glass on the ground when I went out Saturday morning. Think twice before choosing this location and make sure you look at reviews on either Google or Yelp, because I cant upload photos here.

6

Samantha

15 Sept 2024

·

Stayed 2 nights

The hotel was nice but our room had mold on the walls and thing were messed up like the table that was broke and the filter on the ac

2

Devan

13 May 2024

·

Stayed 4 nights

Our family was staying at this hotel for a family trip. First of all, the rooms with the two kings and a pullout sofa do not exist. When entering the room it seemed clean. Upon further inspection it was found to not be. The pool was without towels which is ok, it happens. There was a hole in the ceiling of the room where there had been obvious water damage. To top off the whole situation when our family in the other Room pulled out the sofa bed, BEDBUGS were discovered.

2

Mario

9 Aug 2023

·

Stayed 1 night

The lobby and staff were nice. When we got to the room and moved the foot stool roaches scurried under the baseboard by the bed. When I asked for a different room I was told they had none do I asked for bug spray. The guy at the front desk came to the room and sprayed around the beds and the roaches came out and died. There was a live one that came out of the ac at that point. It made it very unsettling and hard to sleep with the idea of roaches crawling around the bed plus the smell of the bug spray gave my son a cough. When we asked if there was anything they could do they said no because we booked with Hotels.com. Then when we went to leave they wouldn’t give us a receipt stating Hotels.com would send and we still have not received it.

4

Autumn

29 Apr 2023

·

Stayed 1 night

Definitely not a typical Holiday Inn Express. Entire property needs to be updated, overall hotel was disgustingly dirty. Grime, trash, walls in bad shape with paint missing (wet paint signs when obviously no way this place has been painted any time recently). Elevator out of service as well. First room we checked into stains all over the couch, hairs everywhere and bathroom disgusting - No way it was cleaned properly. I asked for a new room and the second one was better, but still couch stains all over and bathroom not up to par. Would never pay $150 a night for something like this & due to events in San Antonio it was much more. Might not be back to a Holiday Inn Express if they’d put their name on a place like this. I was waiting to check out in person to see if anyone would ask me how my stay was, but I couldn’t even get a live person at the front desk without saying “hello?!” Pretty bad.

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Rooms

Rooms are frequently spacious with comfortable beds for some, but decor feels dated and noise can carry from the atrium, hallways, or AC units. Several guests also received a different room type than booked.

Related guest reviews

8

Maggie

12 Oct 2025

·

Stayed 2 nights

Room clean, great shower, AC worked great, typical free breakfast, nice pool area even though we didn’t use it. The only downfall was the rooms open to an atrium and it was a little noisy and the parking lot is a little shady with the Jim’s restaurant next door, I recommend parking around back. I would stay here again.

10

Deanna

6 Jul 2025

·

Stayed 5 nights

The room we got was fantastic. A King bed with 2 sofas. The room was large. We stayed 6 days and it was perfect. The weather was bad and we had to stayinside a few days. The kids were happy because they had their own space. I loved the environmental upgrade of having full bottles of Dove in the shower and bathroom. Kruieg coffee machine was a nice amenity. The remote had a broken top, but I was still able to use it.

4

Amanda

29 Apr 2025

·

Stayed 2 nights

Pros: bedroom was clean, breakfast was provided and hotel was close to six flags. Front desk staff were friendly. Cons: room walls are thin, could hear surrounding room toilets flush/showers. Floors are laminate so could hear people above us walking around at all hours. The bed was hard, air conditioner in the bedroom had no buttons to adjust temp, ended up having to just unplug it. Shower drained very slow so feet were submerged in water, carpet in hallways looked like they hadn’t been vacuumed in a long time and the pool was freezing cold. Hotel is very dated.

6

Jose

12 Mar 2025

·

Stayed 1 night

Old

10

Denise

9 Mar 2025

·

Stayed 5 nights

Good location. Comfortable room.

6

Maria

10 Nov 2024

·

Stayed 3 nights

The ac was making a loud weird noise. The bed was worn out. Walls are to thin you can hear everything neighbor is doing.

6

Katlyn

16 Jun 2024

·

Stayed 1 night

Pool is nice. Did not get the room we reserved or even close to it. We wanted a room with 2 king beds and got a room with one queen bed and a pull out couch.

6

Jason

3 May 2024

·

Stayed 2 nights

Booked a suite with 2 king size beds and was placed in a regular room with 1 king size bed. They blamed expedia for the mistake and told me that they can refund my money.I wanted to leave but I didn't want to have to look for another room last minute. And the manager was very rude and a bad attitude

4

Javier

11 Mar 2024

·

Stayed 3 nights

The room description in hotels.com does not match the rooms that are available at this location. We booked a two room suite with two king size beds and two pull out couches and this is not an option at this hotel. We were given a room with one king bed. We had originally booked the room for three days and ended up canceling after one day and switching to another hotel.

4

Ed

1 Jun 2023

·

Stayed 2 nights

This place has terrible wifi, room keys that don’t ever seem to work, and the pool area never had towels

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Service

Service feedback is mixed: many praise friendly, helpful staff, but others report unattended or slow front desk, curt interactions, and poor follow-up. Housekeeping can be inconsistent, with missed cleanings and delays providing towels or linens.

Related guest reviews

10

Emilia

24 Oct 2025

·

Stayed 1 night

The staff was very friendly, professional and helpful. The room looked and smelled clean and the bed was very comfortable. The breakfast was great! I loved the variety available and the pancakes were awesome! The swimming pool was nice, I liked the waterfall. Will definitely stay here againsoon.

10

Ruben

5 Sept 2025

·

Stayed 1 night

We were very pleased with the room. It was so clean as well as the bathroom. It was exactly as we requested. The front desk person, Ruby, made us feel welcomed from the time we walked in until we checked out. Everyone was very friendly. We will make this our to-go hotel next time we need a place to stay.

6

linda

28 Jul 2025

·

Stayed 3 nights

After the 3rd day I asked the cleaning lady that was in the hallway cleaning another room to please come to my room to take out trash and make the bed with clean sheets. When I returned from a long day I came to my room and no one came to clean it. I told the front desk and she never sent anyone. I need clean towels and she said, I’m busy come down and get them. I won’t be back.

10

Stephanie

27 Jul 2025

·

Stayed 3 nights

Staff was always available when needed and kept the area clean. Front desk may need some more assistance. Only because the front was left alone while the staff member went to grab something. Overall pretty good experience!

6

Anthony

27 May 2025

·

Stayed 2 nights

Front desk lady was terrible so rude just plain hateful that was the worst part other staff are kind and friendly

2

claudia

12 May 2025

·

Stayed 1 night

The service was not good the property it’s not clean, the tv room never turned on the phone was not working I have to go to the lobby in person they supposed bringing a tv remote to the room and they never showed. The place doesn’t have enough personnel. Was just one person trying to fix all the issues The waiting time in lobby was too long. The elevator was too dirty.

2

albert

27 May 2024

·

Stayed 2 nights

No hot water for a shower, told the manager about it she said she would put me in another room she told me she had put a note in my file and when I returned Saturday nite I would be given another room. Neither the note or room was ever putting my file so the night attendant had no clue and no room so I took a lukewarm shower after a long day work.

2

Frankie

13 Mar 2024

·

Stayed 3 nights

No hot water, one broken elevator until the day we left, short staffed, didn’t clean rooms when we were gone, and management was not helpful with any of the problems. Wouldn’t recommend, especially if traveling with kids. Several other guests had the same complaints.

10

Michael

30 Sept 2023

·

Stayed 1 night

Great stay loved the Pool Area. Paul at the Front Desk did an outstanding job he was very friendly, personable and efficient. He will be the reason we go back.

10

Ryan

18 Mar 2023

·

Stayed 1 night

Front desk was amazing. Checked in around 6ish and they were super friendly. We had a group and they let us use their conference room to eat as a group and play games together. They joked around with our kids and just did a great job making us feel welcome.

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Location

Convenient for Six Flags, SeaWorld, the Medical Center, highways, and nearby restaurants. Several reviews note limited parking and vehicle break-ins in the surrounding lots.

Related guest reviews

8

Maggie

12 Oct 2025

·

Stayed 2 nights

Room clean, great shower, AC worked great, typical free breakfast, nice pool area even though we didn’t use it. The only downfall was the rooms open to an atrium and it was a little noisy and the parking lot is a little shady with the Jim’s restaurant next door, I recommend parking around back. I would stay here again.

8

Dylan

30 Sept 2025

·

Stayed 3 nights

My husband was in San Antonio for testing to possibly donate his liver to his brother. Location was perfect for getting to all the different appointments.

10

Jolee

3 Jul 2025

·

Stayed 2 nights

This is our 3rd year in a row staying at the hotel. The value is definitely great. Clean room, super friendly staff, great breakfast buffet, spacious rooms and close to River walk, Six Flags and SeaWorld. Thanks again for another great stay!

8

Jose

29 Jun 2025

·

Stayed 3 nights

I loved the general location of the property. Shopping centers and restaurants were all nearby. The pool was great and their breakfast had many options.

10

Maria Elena

24 Sept 2024

·

Stayed 1 night

Great location, convenient if you go to the medical center, the breakfasts was very good. Staff very friendly. I will back any time

4

Javier

13 Aug 2024

·

Stayed 1 night

I stayed one night and by the morning, I found my truck vandalized. Someone broke my window and tore it out. Nothing was stopped but just for that vandalism, I don’t feel good recommending this hotel. I called the front office about video footage but they don’t have anything in that direction of their property. Park at our own risk is what I would tell anyone.

4

alberto

10 Aug 2024

·

Stayed 1 night

Just not a very pleasant stay. Felt uneasy of the area. Homeless guy was walking in and out of the lobby. Then we find our friend’s back window of her truck busted out in the morning. Cops said it was the 13th break-in with the week. Wish this information would have been passed on before the stay. Just drive 5 more miles and pay $10 per night to stay at a much safer place.

10

Anh

29 Jul 2023

·

Stayed 2 nights

Great location. Friendly staff.

8

Kinzo

25 Jun 2023

·

Stayed 5 nights

Overall, great stay. Needs outside security cameras as several guests had their Ford trucks broken into. Staff was great and friendly and helpful.

8

John

27 May 2023

·

Stayed 4 nights

The hotel itself was not bad, great staff! Paul at the front desk was really helpful and even gave me some recommendations around town. Unfortunately my vehicle was broken into my first night. I did notice that the lights in the parking lot were off. After the incident they turned the lights on. If it wasn’t for this I would have rated the hotel with an excellent. It’s not the hotels fault but do I do wish the hotel would have taken some responsibility as I had to scramble around town trying to find a glass shop that could replace my window.

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Dining

Breakfast is generally well liked with a good variety and regular replenishment. Some guests note limited seating, bland items, or early closing/running out.

Related guest reviews

10

Emilia

24 Oct 2025

·

Stayed 1 night

The staff was very friendly, professional and helpful. The room looked and smelled clean and the bed was very comfortable. The breakfast was great! I loved the variety available and the pancakes were awesome! The swimming pool was nice, I liked the waterfall. Will definitely stay here againsoon.

10

Lia

23 Oct 2025

·

Stayed 1 night

Clean, beautiful room, and smelled really good when we walked in to our room. Beds are comfortable and my family was so happy to be in there. We rested well. Breakfast was pretty good. And the pool with the little waterfall was a nice extra something. And oh check in was a breeze. Thank you!! Definitely recommend the hotel at this location and would come back and stay again if we're in the area.

8

Yvonne

12 Oct 2025

·

Stayed 1 night

Spacious room and breakfast was pretty decent. They had cheese omelette, turkey sausage, sausage gravy with biscuits with your cold breakfast choices. Coffee machine was pretty nice. Loved that they had decaf available.

10

Katelyn

28 Sept 2025

·

Stayed 4 nights

Hotel and staff were great. Breakfast was always good. We had so much fun. The pool is amazing too.

10

Amy Nicole

10 Aug 2025

·

Stayed 2 nights

Great breakfast, very helpful and kind staff, really nice pool

10

Melanie

30 Jul 2025

·

Stayed 2 nights

We loved it the most definitely will stay there again . The breakfast was good and had plenty of it 😋

8

Josh

4 May 2025

·

Stayed 3 nights

Clean stay and pretty comfortable. Unfortunately our shower was not good, water never got more than Luke warm. The rest of the room was great though and the AC worked great! The breakfast was good but open hours was weird, breakfast closed by 9:30 in the morning so we missed it once because we had barely woken up. Way too early to close breakfast. The pool was great, surprisingly not warm even though it was hot out but refreshingly cold!

8

Sarah

17 Apr 2025

·

Stayed 4 nights

The day was OK. The only problem I have is when we went to breakfast there was not enough chairs to sit down and eat.

10

Chelsey

18 Mar 2025

·

Stayed 1 night

Everything was nice. Walked into the room and the AC was low which made an inviting welcome after a day at Six Flags! Bathroom was clean and shower worked great. The beds were very hard, but unexpectedly we slept like a baby. The breakfast in the morning was A+! So many options for food and drinks and even many healthy choices too! Would definitely stay here again!

10

Yamile

26 Oct 2024

·

Stayed 1 night

Excellent breakfast, nice staff

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$86
February	US$93
March	US$101
April	US$100
May	US$104
June	US$98
July	US$103
August	US$102
September	US$93
October	US$98
November	US$91
December	US$87

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $99	17 $79	18 $99	19 $107
20 $82	21 $87	22 $91	23 $92	24 $90	25 $113	26 $111
27 $83	28 $87	29 $92	30 $87

Su	Mo	Tu	We	Th	Fr	Sa
				1 $79	2 $105	3 $122
4 $83	5 $87	6 $136	7 $125	8 $127	9 $121	10 $136
11 $99	12 $97	13 $80	14 $97	15 $100	16 $130	17 $133
18 $83	19 $80	20 $80	21 $103	22 $102	23 $118	24 $177
25 $83	26 $80	27 $80	28 $93	29 $102	30 $112	31 $126

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible

Suite, 2 Queen Beds

Suite, 1 King Bed, Accessible

Standard Room, 2 Queen Beds (Extra Floor Space)

Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Standard Room

Suite, 2 Queen Beds, Accessible Bathtub (Communications, Accessible Tub)

Room, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites San Antonio Medical - Six Flags by IHG

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