Country Inn & Suites by Radisson, San Antonio Lackland AFB - SeaWorld Area

Pool was green entire 3 days we were there. There was garbage outside the pool nobody ever picked up. The bed had springs sticking out and it hurt my back. The staff was nice at check in and breakfast was good. Room was clean. Super disappointed in the pool.

Pool was closed every day but the last day we was in San Antonio would have been a great place besides the pool being out of order!

Spa was not working and was green

Did not clean room when indicated on the initial check in. when they did clean room on the 3rd day of stay, floor not swept, clean blanket and sheet for pull out not left. Was told first night would be refunded by one staff and then told they would not by another staff. hot tub not working and pool dirty. Would not recommend and will not return.

Homeless people were camped out just behind parking area. Doors to side and back of building did not lock. Treadmill & bike in Gym were not working order. Breakfast was below average. This is the worst Country Inn and Suites I have stayed in.

Everything was amazing. The pool was under construction but that was out of the hotels hands! Will definitely stay again

Great price and a great hotel. Staff were very friendly, room was clean. The ice machine and elevator were out of service, but other than that, great hotel. I would stay again.

Everything was great except the elevator. Was having issues and my sister has bad knees so uncomfortable for her. Staff was amazing though!!

The staff was very nice and helpful. The pool was unkept and dirty. The hot tub was empty and not operating. There was mold on the ceiling in the bathroom. Th tub was clogged and the water slow to go down. The fridge was leaking. The air conditioning unit was leaking.

Everything was great! Staff very friendly and ready to help with the needs of the guests. Breakfast was fresh and good. Swimming pool was clean!! I highly recommend this hotel. I will definitely be coming back!! 5 stars!!⭐️

Other than the location for Lackland Air Force base, this hotel was terrible. If you are traveling to attend AFBMT graduation I recommend spending a little extra money and staying on the boardwalk so your graduate has a nice room to hang out in. This specific hotel was filthy and smelled like urine in the halls. The room we stayed in had a broken refrigerator and tub. The bed was filthy and room just smelled.

The room was dusty and the sheets were dirty and soiled, even blood stain. Luckily we always take our own sheets and pillow cases. The cleaners need to do a better job.

This place was so dirty and had dead bugs inside the room.

I picked this hotel because of the ratings but it was horrible. They tell you to respond to a text with any questions/concerns. When you text, nobody writes back. You just get a generic message saying somebody will be with you shortly. WiFi was out the first night. Cockroaches everywhere. Body towels are like hand towels. Hair dryer didn’t work. Towels never replenished. Pool is disgusting. Carpets are dirty and old! Hallways smelled of marijuana. Area is sketchy and didn’t feel safe. I picked this because it had ok ratings and close to Lackland AFB, but wished I would have picked something farther that was in better quality. For how much that base brings business to the area, you would expect differently. I do like how they supported the graduates and families.

Dirty

Clean and very well kept

The property was generally pleasant and comfortable, and the service was satisfactory. However, the bathtub shower was quite inconvenient and uncomfortable to use. Additionally, the bed comforter and one of the pillows had noticeable yellow stains, which was disappointing. Given the price paid, I expected a higher standard of cleanliness and overall quality.

I’ve stayed in a lot of hotels. A lot. This place is the nastiest, trashiest, most horrible property I’ve ever stayed at. Period. Don’t let that pretty little lobby picture fool you, this place is disgusting. Found a dirty sock in the floor of our room as soon as we checked in. Filthy clothes hanger on the bathroom door (never seen a filthy clothes hanger at all. I have now) shower tub was damaged and felt unsafe and flimsy when showering. You could see the curtains bounce when you put your foot down. This was a second floor room. Tub drain and sink wouldn’t drain properly. Sink was inside the room and separate from the bathroom. Layout of the hotel was horrible. There was only one elevator and it was in the worst location. Not only that, the button was falling out of the button hole. Too scared to take it because it looked dangerous. Made us park around back in a sketchy neighborhood. Every morning we went to get coffee (no way I’d let my family eat a thing at this dump) the trash can was overflowing onto the floor and either the creamer, sugar or cups were always gone. I had to ask them to pick up the trash and refill coffee items all 3 mornings. Staff half asleep behind the counter doing NOTHING. No, I didn’t complain because I was there to see my son graduate Air Force basic training. Wasn’t worth my energy and there’s NO way this room was any worse than the rest of the facility. I wasn’t chancing it. The devil you know. Stay away.

Bed was clean, that was about all that was clean in the room. Not particularly comfortable mattress. Only positive really was that room wasn’t noisy. Bathroom had some black mold which I did report. Someone had smeared what looked like snot on one of the walls. Lack of upkeep in general, stained carpets, strange smell from AC unit.

Staff was amazing, Hotel room was spotless and included breakfast was a huge plus!

Great place. Beds were comfortable. Bathroom vwas very small but everything was clean. Breakfast was great.

Things in the room didnt work and look outdated

The room was a bit cramped , the hotel seemed pretty much empty but the rooms above us were occupied by apparently large people who were somewhat noisy at strange hours . The toilet was cracked and i was genuinely concerned it would break and fall apart but it didn’t. Food was ok and staff was very helpful and polite. The building seems tired from use but very clean . Amy checked us in and was excellent and friendly. The area was optimal but location was.

The shower is probably the best part of the stay! Bed was comfy, air conditioning is super cold, room was very nice.

We arrived and the room we were given was hotter (80 degrees) than it was outside. When we turned on the air conditioner and it didn't work. Called the front desk and told they were sold out and that there were no rooms to move to. When I asked whether we could get a refund and go to another hotel, I was told that because we were in the room, they would not refund. As a result we spent the night in a room without air conditioning and slept on top on the beds to stay cool. Couldn't have been any worse of a stay, and the worst customer service. If you can't provide a decent room, then don't take our money!

Breakfast sucked! Bathroom was very small, beds were terrible.

WiFi not working. And that really costed me a lot.

Only issue was AC it was too hot in the room couldn’t put it in. It’s temperature you can see the little lights from the thermostat buttons

I’m trying not to bash the place too much. It reminded me of a flip property tried really hard but it didn’t quite meet my expectations. The windows let in a lot of road noise. The bathroom didn’t have a fan. It was next-door to a pretty seedy hotel with barbedwire on the fence. But it was really close to where I needed to be. For 20 bucks more I could’ve gotten a better place a couple more miles away.

Staying at the Country Inn was what I expected, nothing different then what I seen on the website. It was close to Lakland AFB, where it was a easy route back and forth. I stayed at the Country Inn to sleep and it was comfortable. Breakfast was always there in the morning and fit it's purpose. The Inn is aged but clean. There was not much around the immediate area where I could walk to. I would not hesitate to stay again when visiting.

Staff were great. Very geared to thr BMT graduation. 12 mins to thr graduation location which was good. The breakfast spread was also good. The facility does need some work done. Had some areas with unfinished patch work and unpainted.

Stayed there for my daughter’s Air Force graduation. Very knowledgeable staff on Air Force graduation start times. They even had a breakfast bags to go on Wednesday which was a plus plus.

Anna at the front desk was amazing. We had a large military group with 11 different rooms. She was kind, patient, and got us all checked in very fast, which allowed us to get settled in and get to work quickly. Thanks to Anna making us feel so welcome, we will definitely be staying here again in the future.

The staff are amazing.

The staff was amazing, we will absolutely stay here in the future.

It was Difficult checking in due to poor communication with manger , he told us our room would be ready in 5-10 min we ended up waiting over an hr 1/2. we got frustrated so asked again and it ended being an issue logging on to his computer to be able to check us in , the manager was 1 call away but decided to wait almost 2 hrs to finally call her . This really upset me cause this whole time we were waiting exhausted thinking he was getting our room ready but he was just walking around and going outside to vape . When finally checked in we got a knock on our door they had assigned someone else our room , 5 min later another knock on the door they thought we were still the previous guest. We also requested a late check out @12 and had house keeping knocking on our door @10:30 not even @11 which is normal check out still 30 min earlier which was annoying. Needs work on better communication but over all the hotel was clean room & lobby .

very kind and courteous staff, clean, and worth it as we stayed last minute and had a pleasant experience.

The staff was incredibly nice and helpful. They had breakfast for free early in the morning which helps if you’re going to a graduation on base, I just wish they had more food options like lunch or dinner. The room was clean, the bed was so so soft. I felt safe the whole time there even though I did have a door lock on but still nobody ever bothered me. I loved the atmosphere of the hotel. I’d definitely go back.

I used to live nearby a million years ago but I absent-mindedly confused the property for another. Of course, everything has changed but I found this property quite pleasant. The staff was superb, everyone friendly and professional. Breakfast was good. Location was perfect for our event and they even had a gentleman providing security outside. I don't think there was any danger but maybe to keep outsiders from the property. We felt safe even when we returned late. For the first time in my life I got the first room, 101, and loved the convenience. Thank you so much!! The only small things was the room coffee pot was dirty. The area where you pour the water had alot of caked stuff in it. We might have cleaned it but we didn't have time to drink coffee anyway. Before you think we're the picky Starbucks type, we usually drink instant. The coffee in the breakfast area was nasty, kinda bitter. None of us liked it. Otherwise breakfast was good and plentiful. There was a vehicle in the parking lot that had lost some quarts of motor oil. It probably could have been better parked and on the second day, someone had poured dirt on the oil to cover it up under the vehicle. Park it by the fence. It was a good place. I'll definitely stay there again.

We were there for grandsons’s graduation at Lackland AFB. The hotel was great location to the base. On the day of Coin Ceremony the hotel provided goodie bags for those that were leaving at 5:00am. I would recommend this hotel for anyone attending Lackland graduation.

The stay at the hotel was amazing- the location was not. On a sketchy area. Breakfast was great, cleanliness was great.. it was just the surrounding a

The property was close to sea world. We did like the convenience, and price.

Hotel has easy access to highway and and to get food. Very close to the Lackland base.

It is very close to the airforce base, perfect to visit your airman.

This location is close to Lackland Air Force Base. We chose it so we could be a mile away from the base for our grandson‘s graduation. It’s perfect.

Nice location for base

Front desk girls were great. Every morning the hotel hallways smelled horribly of marajuana. The hotel looks nicer on the website pictures. Rooms were clean but some family members had mold in the bathroom. Around the property is very dirty most likely from transients. Breakfast was ok. We were there for basic training graduation and the hotel is less than 5 minutes from the base which was great. If you’re looking for just a place to sleep and don’t plan on being in your room much this is a good hotel for that. Not sure if I’d stay again.

The lobby and breakfast area are clean and well maintained. Free hot coffee and warm cookies are offered during the day which is beyond our expectations. Free breakfast is typical which offer hot scrambled egg and self made hot waffle. Room is clean and decent as expected for the price. The surrounding area seems to be in the middle of nowhere but it’s convenient to go to restaurants and shopping centers nearby for less than 10 mins drive . And About 15 mins to Seaworld. .

Easy access to freeway

Staying at the Country Inn was what I expected, nothing different then what I seen on the website. It was close to Lakland AFB, where it was a easy route back and forth. I stayed at the Country Inn to sleep and it was comfortable. Breakfast was always there in the morning and fit it's purpose. The Inn is aged but clean. There was not much around the immediate area where I could walk to. I would not hesitate to stay again when visiting.

Staff was great, breakfast was better than expected

The room was clean and comfortable, the beds were comfortable, the shower head was perfect and the water temperature was amazing. I turned the hot water all the way up and it was hot, but not scolding. Breakfast was good. They have a waffle station, bagels, muffins, cereal, fruit, a juice station (the water was refreshing) the orange juice was sweet. I would stay again. Check in was simple!

Staff is very competent and friendly. Nice hot breakfast is provided. It is a decent hotel, but the p

TV remote stopped working our first night. Front desk rep swapped out the AAA batteries. No improvement. Had to manually turn channels and power on/off TV. Cleaning staff very courteous. Front desk personnel greeted us every time we entered building. Breakfast was tasty

This place is very close to Lackland AFB and very convenient for an early morning appointment. The hotel was very clean, the staff was nice and breakfast was better than expected.

My stay was good. Breakfast was served and surprisingly it was hot breakfast. Different options to choose from. My room was clean. The only thing I didn’t have enough face towels. But other than that, I’ll definitely book again.

Great hotel! And has a really great free hot breakfast

Great Staff. Promptly received a couple extra pillows promptly after asking! Breakfast always included most foods expected at a great hotel.

The lobby and breakfast area are clean and well maintained. Free hot coffee and warm cookies are offered during the day which is beyond our expectations. Free breakfast is typical which offer hot scrambled egg and self made hot waffle. Room is clean and decent as expected for the price. The surrounding area seems to be in the middle of nowhere but it’s convenient to go to restaurants and shopping centers nearby for less than 10 mins drive . And About 15 mins to Seaworld. .

We were there for grandsons’s graduation at Lackland AFB. The hotel was great location to the base. On the day of Coin Ceremony the hotel provided goodie bags for those that were leaving at 5:00am. I would recommend this hotel for anyone attending Lackland graduation.