Baymont by Wyndham San Antonio Near Lackland AFB

This was the MOST disgusting hotel I have ever stayed in. Booked two rooms for 3 nights for an Air Force graduation. They require $60 in cash only per room for the deposit. The rooms should be condemned. I have no clue why Expedia would have this property on their platform. Mold, cockroaches, peeled paint everywhere. Smoke alarm ripped off wall. No remote for tv in room. When they found one, there were 2 channels working. One room required recoding key 9 times. Ice machine was broken. Just an absolute gross experience! STAY AWAY!!!

Was very clean, all remodeled, staff was friendly and accommodating. We got in a few hours after we said we would show and they had no issues, even upgraded our room. Pool was clean and hotel had adequate parking. 👍

Upon check in found out about a security deposit undisclosed in the original listing on hotel.com, the first counter rep was extremely rude (bigger guy, slick hair, wears glasses) upon entry to the room discovered the door strike plate is malfunctioning due to the screws being stripped, informed the front desk rep and she looked at me like I did something (I’m just reporting it as a contractor by trade). The carpet after walking for a minute was extremely gross, could not walk around in socks. It was as dirty as walking on pavement. The shower has mold in the corners and needs reconditioning. The Ice machine is malfunctioning. This by far has been the worst experience at a hotel.

You should not trust the photographs; This hotel is of low quality, with very austere rooms. Barely hot water came out in the shower, poorly maintained and a little dirty. The curtain in the room is broken. The printer at the reception was not working, they could not print the receipt. Difficult to sleep because it is on a busy freeway with a lot of noise all night.

Pros: nice pool, great water pressure, lots of lights and ways to charge devices Cons: stained sheets and bathmat that were not replaced when requested, burn holes in comforter not replaced as requested, weird refrigerator that either froze everything or melted everything.

I would first like to say that the staff was very nice and helpful. One thing I did NOT like was that they require you to pay an additional sixty dollars for a deposit. This information is Not listed ANYWHERE and at just over a hundred dollars a night, you might as well book a nicer hotel room like motel six . I Asked for a non smoking room and while the room didn't smell like smoke, there were cigarette burns in the sheets / bedding. The pillowcases were dirty, one had blood on it like if someone with bad acne used it last. There was mold in the bathroom, a hole in the tub, the shower curtain rod had been rehung so many times there was multiple holes in the wall and the shower curtain hung 3-4 inches AWAY from the tub so water went everywhere. They only give you half a roll of one ply toilet paper & The AC unit never got the room above 75 . The TV requires you to login with your own TV service , you don't get any channels, not even the news. The only plus is that it's not too noisy. But another con is that the balcony on the second story is cracked and leans like it's about to just fall off the building entirely.

I like staying at this property because of the location and security on call that securs the property while you sleep. So I have booked online using hotels.comover 30 days straight which now makes me a tenant. I asked the hotel management about the tax exemption and I was told that since I payed online and through hotels.com that I would have to talk to Hotels.com about being reambursted which this website does not include the U.S.to be. after speaking to a supervisor from this website . So I would like for someone in corporate to fix this issue or I will submitt my complaint to the Department of Justice with the ADA and Disability Act conserning this websites case on discrimination on equality.

So, according to the receptionist I had to pay cash for both booking and deposit due to the system to pay with a card not working. Never again staying in the place.

Cockroaches, Broken Furniture, Outlets missing, Door security latch missing, blood stains on carpet, stinks of stagnant water, required $60.00 cash deposit, are around is very very very ghetto, loud, literally sits on a freeway overpass. Advertises pool, but that's closed. Toilet is stained with dark brown. Tubs and walls are moldy and black! Bedding and towels are stained, ripped, not warm. Curtains have burn holes and are falling off. Most rooms are NOT HABITABLE as we looked into them. We asked to be moved because of the filth. It's a "nasty", dirty, disgusting place to stay. Expect nothing but yuck if you choose to book here. The owners DO NOT fix up the place. Unsafe. Lackland area around this Deluxe Inn formerly Days Inn) is very Unpleasant.

DO NOT STAY HERE! By far the worst hotel experience I've ever had. The drapes were torn. The key card didn't work multiple times. The highway is right next to it, so it's hard to sleep at night. I had prepaid through Expedia, yet I was still required to put down a cash deposit on arrival. Fortunately I just happened to have enough cash in my wallet. The staff was helpful, so that was one positive. Ironically, the owner always replies to negative reviews on here saying, "This isn't the normal experience for our guests." His reply is not true. Why are the reviews so overwhelmingly bad if this isn't the normal experience?

It was dirty and smelly no remote no phone no breakfast like it said in app

There was mold in the restroom

I wish I could leave a review based on customer service alone because the customer service was superb! However, this is a bug motel. If you like dust and bugs, this is the place. Dirty sheets and pillow cases. Bugs everywhere. Cracks in the wall and bathroom. Spiderwebs in the shower. We will not stay here again or recommend it to friends and family.

The floor was not very clean neither the shower was hair everywhere , I tried to make coffee in the morning there was a dead bug inside the coffee maker gross not happy at all ,

Found some roaches here and there, including in one of the beds. Some of the bed sheets also look stained.

Staying there was like something out of a horror movie. We are quite used to low priced budget motels but nothing prepared us for the filth, disrepair, and BUGS. I went to dry my hands on a hand towel hanging on the wall, and there was a giant 2 inch roach on the wall behind it, scaring the crap out of me. We saw other giant roaches as well as many cockroaches, ants, spiders, various types of bugs. We were waiting for our property to close escrow and had paid for a block of time in advance and really couldn't afford to leave and pay again for a new motel but we were extremely close to just leaving anyway. One night as my husband was unloading a few groceries from the car into the room, a prostitute solicited him right in front of me. Needless to say that didn't end well. But that's the kind of slimy place it is. They don't wash the towels, BTW. The "white" towels were all various shades of yellow. Gross! The beds were lumpy and uncomfortable. We would have been better off sleeping in our car for free, it really was that disgusting. We stayed there in June 2022, over 2 years ago, and I'm still affected by it. Out of all the many budget motels we have stayed at over many states and over many years, this place was the absolute worst. Avoid at all costs! 0/10

Paint peeling, carpet old and dirty, holes in blankes and sheets, holes in curtins, holes in celings and carpet. Electrical outlets didnt work and roaches around the fridge. I walked around the room after taking a shower and the bottoms of my feet turned black from the filth on the carpet. I will never stay here again

Room had a strong mold smell; carpet, linens, toilet, walls, bathtub were dirty; broken pieces of furniture; office chair worn and torn, front office makes you pay a cash deposit for damages or lost towels.

Did not stay, cancelled my stay. A/C was dirty, moldy, unsanitary, sheets were strained and looked dirty, carpet was filthy, shower and bath had rust and corrosion, no towels were provided, and no tp. Do not recommend.

Stains on the sheets upon arrival, holes in sheets, dirty shower, TV didn't work, entry door gets stuck, not a fresh roll of toilet paper, let alone a spare roll of toilet paper, not enough towels or pillows, musty scent, dirty walls, terrible lighting inside room, property itself was run down, broken windows and doors, parking lot full of pot holes & uneven walking surfaces.

The tv only have 2 channels, the whole room was dirty and falling apart, from the walls to the furniture and carpets, the towells, are in bad shape, and with spots, one of the towells look like was use for a mechanic to clean his hands, the blanked on the bed have spot and cigarrette burns, people wake me up at 2 am screaming in the parking lot, may be d....g or p....... very bad experience, i dont think i use yor search engine again, this hotel should be close, out of service.

The staff is friendly but the facility is super scary at night. The locks are broken on the door and the handle when trying to get in needs to be messed with before going in. At night you can see the light from outside coming in through the door. I would not recommend this place it’s not a safe place

Very dusty , showers were dirty , AC didn’t work well no control remote

Upon check in found out about a security deposit undisclosed in the original listing on hotel.com, the first counter rep was extremely rude (bigger guy, slick hair, wears glasses) upon entry to the room discovered the door strike plate is malfunctioning due to the screws being stripped, informed the front desk rep and she looked at me like I did something (I’m just reporting it as a contractor by trade). The carpet after walking for a minute was extremely gross, could not walk around in socks. It was as dirty as walking on pavement. The shower has mold in the corners and needs reconditioning. The Ice machine is malfunctioning. This by far has been the worst experience at a hotel.

Bathroom need to be updated the water pressure and toilet took forever to flush

Room had a strong mold smell; carpet, linens, toilet, walls, bathtub were dirty; broken pieces of furniture; office chair worn and torn, front office makes you pay a cash deposit for damages or lost towels.

You should not trust the photographs; This hotel is of low quality, with very austere rooms. Barely hot water came out in the shower, poorly maintained and a little dirty. The curtain in the room is broken. The printer at the reception was not working, they could not print the receipt. Difficult to sleep because it is on a busy freeway with a lot of noise all night.

I would first like to say that the staff was very nice and helpful. One thing I did NOT like was that they require you to pay an additional sixty dollars for a deposit. This information is Not listed ANYWHERE and at just over a hundred dollars a night, you might as well book a nicer hotel room like motel six . I Asked for a non smoking room and while the room didn't smell like smoke, there were cigarette burns in the sheets / bedding. The pillowcases were dirty, one had blood on it like if someone with bad acne used it last. There was mold in the bathroom, a hole in the tub, the shower curtain rod had been rehung so many times there was multiple holes in the wall and the shower curtain hung 3-4 inches AWAY from the tub so water went everywhere. They only give you half a roll of one ply toilet paper & The AC unit never got the room above 75 . The TV requires you to login with your own TV service , you don't get any channels, not even the news. The only plus is that it's not too noisy. But another con is that the balcony on the second story is cracked and leans like it's about to just fall off the building entirely.

Room was clean, but the light by the bed not working and no tv remote in the room

Stains on the sheets upon arrival, holes in sheets, dirty shower, TV didn't work, entry door gets stuck, not a fresh roll of toilet paper, let alone a spare roll of toilet paper, not enough towels or pillows, musty scent, dirty walls, terrible lighting inside room, property itself was run down, broken windows and doors, parking lot full of pot holes & uneven walking surfaces.

Absolutely horrible, front desk couldn't even find my reservation and the door was locked upon me entering for check in.

It was completely chaotic..check in taking 30 minutes. $60 cash required at check in that was not made clear to us. 911 calls being made. Very sorry, people couldn't get their door locks to work. Shocking really

Horrible customer service

Was very clean, all remodeled, staff was friendly and accommodating. We got in a few hours after we said we would show and they had no issues, even upgraded our room. Pool was clean and hotel had adequate parking. 👍

Upon check in found out about a security deposit undisclosed in the original listing on hotel.com, the first counter rep was extremely rude (bigger guy, slick hair, wears glasses) upon entry to the room discovered the door strike plate is malfunctioning due to the screws being stripped, informed the front desk rep and she looked at me like I did something (I’m just reporting it as a contractor by trade). The carpet after walking for a minute was extremely gross, could not walk around in socks. It was as dirty as walking on pavement. The shower has mold in the corners and needs reconditioning. The Ice machine is malfunctioning. This by far has been the worst experience at a hotel.

Before paying for the room there wasn't any prior notice for a only cash deposit when you arrived and they even told us before that there would be one. Staff was also pretty rude.

First room I was given was not ready. There were no sheets on either bed, or phone in the room to call and report the issue. I had to go to the office. Second room smelled awful, carpet was disgustingly dirty. Less than half toilet paper roll was in the bathroom ,no extra. 2 towels were on the counter that’s it! Curtains were not closing, had to do my best to close them. Also no phone in room. It was 10:30 when we got a knock on the door telling us they would charge a $1 a minute if we did not check out on time. Check out was at 11:00 am. I had to wait for a receipt of my stay so the secretary could take care of other people although I was there first. Never again!

I would first like to say that the staff was very nice and helpful. One thing I did NOT like was that they require you to pay an additional sixty dollars for a deposit. This information is Not listed ANYWHERE and at just over a hundred dollars a night, you might as well book a nicer hotel room like motel six . I Asked for a non smoking room and while the room didn't smell like smoke, there were cigarette burns in the sheets / bedding. The pillowcases were dirty, one had blood on it like if someone with bad acne used it last. There was mold in the bathroom, a hole in the tub, the shower curtain rod had been rehung so many times there was multiple holes in the wall and the shower curtain hung 3-4 inches AWAY from the tub so water went everywhere. They only give you half a roll of one ply toilet paper & The AC unit never got the room above 75 . The TV requires you to login with your own TV service , you don't get any channels, not even the news. The only plus is that it's not too noisy. But another con is that the balcony on the second story is cracked and leans like it's about to just fall off the building entirely.

Absolutely disappointed with my recent experience at Hotel Despite having a confirmed reservation well in advance, upon arrival I was informed they had no room available for me. The staff offered a vague apology and a recommendation for another hotel miles away. This left me stranded and scrambling to find alternative accommodation at the last minute, which was incredibly stressful, especially since we all are need of a room due to extremely tired of all day visit of San Antonio sights and scenes.

The staff was uncredible and the rooms were clean. Scary area but all in all it was a great experience

When we parked our car there was a police officer in someone room. Also there was like drunk people came by to check if they have availability. We have kids and it’s very unsafe.

Initially requested a room with a walk-in shower for my disabled family members. Upon arrival, I was told none exist on the property. Reluctantly, I continued with check-in (despite the dirty reception wall). Got my key and walked to the room. Not only did the key not work, the door and ground were filthy! Imagine what the room looked like?? I immediately returned to the front desk and requested a refund. The lady said I’d have to contact hotels.com and they’d need to speak to the manager. We tried that for several days, and guess what…said manager was never available. I’m not sure who’s rating this property 3 stars, but I wouldn’t give it 1. This is a dump in every sense of the word and there’s a $60 cash deposit (which I’m sure would have been a struggle to get back had I stayed). Stay here at your own risk. Oh…and it’s next door to a gas station with questionable patrons. No thank you.

Property was very run down and shady. Signs says not safe to leave anything in vehicle. Two towels for 3 guests, no bath mat,

No hot water, the room looked like a crime scene. Filthy, smelly room, people yelling and playing loud music all night. Do not stay here.

The staff is friendly but the facility is super scary at night. The locks are broken on the door and the handle when trying to get in needs to be messed with before going in. At night you can see the light from outside coming in through the door. I would not recommend this place it’s not a safe place

The roaches all over was horrible and the place looked like a war zone I was so dissatisfied and so disgusted believe me if it wasn’t because we came to a family death I would have looked for something better

there was foreign substances on the curtains that resembled semen, bugs in the room, and smelled strange- as well as holes in the walls. area looked unsafe and extremely noisy.

You should not trust the photographs; This hotel is of low quality, with very austere rooms. Barely hot water came out in the shower, poorly maintained and a little dirty. The curtain in the room is broken. The printer at the reception was not working, they could not print the receipt. Difficult to sleep because it is on a busy freeway with a lot of noise all night.

I like staying at this property because of the location and security on call that securs the property while you sleep. So I have booked online using hotels.comover 30 days straight which now makes me a tenant. I asked the hotel management about the tax exemption and I was told that since I payed online and through hotels.com that I would have to talk to Hotels.com about being reambursted which this website does not include the U.S.to be. after speaking to a supervisor from this website . So I would like for someone in corporate to fix this issue or I will submitt my complaint to the Department of Justice with the ADA and Disability Act conserning this websites case on discrimination on equality.

DO NOT STAY HERE! By far the worst hotel experience I've ever had. The drapes were torn. The key card didn't work multiple times. The highway is right next to it, so it's hard to sleep at night. I had prepaid through Expedia, yet I was still required to put down a cash deposit on arrival. Fortunately I just happened to have enough cash in my wallet. The staff was helpful, so that was one positive. Ironically, the owner always replies to negative reviews on here saying, "This isn't the normal experience for our guests." His reply is not true. Why are the reviews so overwhelmingly bad if this isn't the normal experience?

It was dirty and smelly no remote no phone no breakfast like it said in app

They have no breakfast at all not even coffee used towels from the military base and bugs ROACHES in the room,burn holes on the blankets shower is falling apart drips onto the bathroom floor floors are stained horribly addicts hanging outside the door to the room I don’t want to even give it 1 star also have pictures to prove what I’m saying very disappointed and would not recommend this hotel to anyone

People outside my room all night smoking weed and partying. Messaged desk and they did nothing. Breakfast was disgusting.