SureStay Plus by Best Western San Antonio Airport

Door on the side of the building would not close. Felt unsafe for those closest to the door

No shampoo in the rooms. No tissues either. (had to change rooms because the bed frame made very loud noises when getting into the bed or accidently kicking. It is a very cheap tin frame) Breakfast was a big disappointment. Half a loaf of white bread and brown. No pastry either. I could tell the scrambled eggs were bought in bags and then cooked. (not freshly cracked) Several things ran out as we ate so we had to find manager to replace. Do not believe photo of breakfast area.

When arrived the lobby was extremely hot, the room itself had a hard time trying to keep cool. The cleanness itself was very doubtful. The restroom was still dirty the sheets and pillowcases had stains and a little smell, was super dusty. The front trash can was always full so bring your own trash bags and throw them out yourself. Will all that said the only good thing was that there were no bugs. What we did like was that we were just 15-20 minutes from everything.

The property was in a nice location. When we checked in, it smelled horrible. Smelled like smoke and weed. The thing is that the cleanliness was terrible. The hallways up the stairs was super dusty. The room had trash on the floor. On top of the shower there was a used bar of soap that they didn’t pick up. And we had to pay a deposit of an extra $100, which thank God we had, before we stayed. I will never stay at this property again. Yes, they were friendly here.

No kleenex in bathroom, roach in bathroom, no gym on site though listed. Will not stay here and recommend against it for figure guests