Name: Candlewood Suites San Antonio - Fort Sam Houston by IHG
Address: 6900 I-35 Frontage Rd, Park Village, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: US$71–US$156 per night
Rating: 7.73

What guests think

Across reviews of Candlewood Suites San Antonio - Fort Sam Houston by IHG, guests report dirty rooms, odors, and maintenance issues, inconsistent housekeeping and breakfast, and an unsafe-feeling location, but also note spacious rooms and comfortable beds at budget prices.

Facilities like the pool and gym are often in poor condition or unavailable. Service feedback is mixed, ranging from helpful front-desk interactions to complaints of rudeness or unresponsiveness. Expect a budget stay with large rooms but significant trade-offs in cleanliness, upkeep, and surroundings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple guests report facility issues, including a dirty or closed pool and a very limited gym; some also note worn outdoor areas. A few appreciate ample parking and the pet-friendly policy.

Related guest reviews

2

Tommy

24 Apr 2024

·

Security guard told us to park next to our room as soon as we pulled in. Pool was closed. Bathroom had mold. Had a drop of shampoo left in the tiny unmarked bottle. Pubic hair in the bed. Trash left behind from last occupant. Workers hanging out in the parking lot instead of front desk. Manager don’t help. Corporate didn’t do anything. You couldn’t pay me to stay here again.

4

Tonya

18 Mar 2024

·

Stayed 1 night

Staff was very friendly and property was clean Beds were not comfortable, all plumbing fixtures were in need of repairs and parking lot was in dire need of attention. Was very noisy, but chalked that up to it being spring break.

6

Abel

29 Jun 2024

·

Stayed 3 nights

The property is located in a very shady area. Was approached by street beggars 3 times in my 3 night stay. The rooms themselves are about what you would expect at like a motel 6. Since we traveling with a little one it was not up to my standard. If it was just me and the hubs and only needing a place to lay my head, I'd be ok with it for the price but I had selected this hotel because of the full fridge and stove and microwave in the suite thinking we'd get groceries and eat there...we did not. the counters were gross and the sink looked like it had never been cleaned. The fridge had a smell and wasn't clean either. The sofabed had a "stinky foot smell". The breakfast spread was awful but free. If you are on a budget its OK, but if you have littles, I'd bring disinfectant. ONLY PLUS: Pool was on the side of the building that was nicely shaded,

4

Jacob

14 May 2024

·

Stayed 1 night

Dirty, exercise room consisted of an elliptical, 3 dumbbells and a broken treadmill.

6

Javier

12 May 2024

·

Stayed 2 nights

Property is run down, and old. Staff very limited English.

2

Monica

16 Apr 2024

·

Stayed 1 night

The room wasnt cleaned properly, the stove wasnt wiped down, the tub looked so dirty we didn't bother to shower, we needed the sofa couch but it was dingy and dirty we all piled up in the beds. We got in late so when I tried calling the front desk around 1230am, to get a different room no one answered. Also picked the place for the pool, called front desk Sunday morning to see what time it would open they said 10am. Plus the wifi wouldnt stay connect so i couldnt do school work as planned. Around 945am the kids look out the window to notice the pool doesn't even have water in it. Definitely not worth $150, i could of paid half of that for a better room.

8

Patricia

26 Nov 2023

·

Stayed 1 night

Pet friendly

2

Denise Luna

29 Apr 2025

·

Stayed 4 nights

It was dirty and smelly. They lied about having a continental breakfast. That was one of the reasons why we booked. The pool was disgusting. When on vacation we always book if they have a continental breakfast, it’s convenient and saves us a little bit of money and time. The room was horrible. We will never book again.

8

rachel

16 Mar 2024

·

Stayed 3 nights

Clean and quiet, pool was cloudy and dirty looking. It was out of commission per manager but it was not locked to keep people out. Gym has seen better days but was useable. Breakfast needs some work, it was really sparse the first day but got better the next couple of days. Not sure what the egg mixture was but did not look or taste very good.

10

Raymond

3 Jun 2024

·

Stayed 2 nights

Great parking and pet friendly!

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Cleanliness

Many reviews cite dirty rooms and common areas, strong odors, and poor housekeeping, with reports of hair, stains, mold, and bugs; a few note clean stays. Maintenance problems like broken fixtures and worn carpets also recur.

Related guest reviews

2

Tommy

24 Apr 2024

·

Security guard told us to park next to our room as soon as we pulled in. Pool was closed. Bathroom had mold. Had a drop of shampoo left in the tiny unmarked bottle. Pubic hair in the bed. Trash left behind from last occupant. Workers hanging out in the parking lot instead of front desk. Manager don’t help. Corporate didn’t do anything. You couldn’t pay me to stay here again.

2

Alexis

4 Sept 2023

·

Everything looked good once we arrived from the outside. As soon as we got into the elevator we realized how dirty this hotel actaully was! Going into our room it was big and spacious for our big family. We used the pull out bed and the sheets looked dirty and hadnt been changed! No extra pillows in the room. Areas in the walls were dispainted! The carpets had alot of stains everywhere and smelled nasty. Also we went down for breakfast at 8:30 and there was literally nothing available. Breakfast should be served til 9am and wasnt.

2

Juan

15 Apr 2024

·

Poor quality, this hotel is dirty and all the facilities are old, plus the building smells very bad, the room need some reparation. please avoid this place

2

Angelica

13 Apr 2025

·

Stayed 1 night

Poop was in my hotel room and when asked the manager about it she said the cleaner had a family emergency I was so upset and am still being charged for it

4

Ana

5 May 2024

·

Stayed 2 nights

It wasn’t very clean at all! There were food crumbs all over the floor & counter tops! Lamps had old food stuck to them , night stands were covered in what seemed to look & feel like syrup! Lost track of time on my check out day by 20min instead of getting a phone call to the room I was told through the door with banging & shouting being told I was late & being told I needed to check out now or pay $20 for check ing out late!

2

Monica

16 Apr 2024

·

Stayed 1 night

The room wasnt cleaned properly, the stove wasnt wiped down, the tub looked so dirty we didn't bother to shower, we needed the sofa couch but it was dingy and dirty we all piled up in the beds. We got in late so when I tried calling the front desk around 1230am, to get a different room no one answered. Also picked the place for the pool, called front desk Sunday morning to see what time it would open they said 10am. Plus the wifi wouldnt stay connect so i couldnt do school work as planned. Around 945am the kids look out the window to notice the pool doesn't even have water in it. Definitely not worth $150, i could of paid half of that for a better room.

2

Julissa

8 Oct 2023

·

Stayed 1 night

Coming from houston area, we booked this room after freight fest to sleep for a couple hours before heading home with 3 children under 10. We paid for a room with 2 beds and a sofa bed and we got a room that smelled, bugs in bathroom and no sofa bed. The front staff tried to show us other rooms available but they all smelled like smoke, sofa bed dirty and bed sheets with stains.

2

Denise Luna

29 Apr 2025

·

Stayed 4 nights

It was dirty and smelly. They lied about having a continental breakfast. That was one of the reasons why we booked. The pool was disgusting. When on vacation we always book if they have a continental breakfast, it’s convenient and saves us a little bit of money and time. The room was horrible. We will never book again.

2

Samantha

18 Oct 2023

·

Stayed 1 night

This was by far one ofnthe dirtiest, most dosgusting rooms I have ever stayed in. My family and i reserved this and didnt arrive until midnight so we were very tired and tried to make the best of it. We just slept a couple of hours amd high tailednit out of there. Hair, grime, dirt, dead bugs...everywhere you looked there was gross things all over the floors and in every nook and cranny.

4

Porfirio

17 Feb 2025

·

Stayed 2 nights

Hallways smelled horrible and dirty. Room was spacious but it was not clean at all. Bring your own toiletries as the ones provided are pretty useless. Also, they have a full kitchen, with stove and a full size fridge but nothing to go with it. No cutlery, plates, cups or anything to cook with. The TV had no remote and the front desk did not have any extras. Room was missing light bulbs and it was very dark. This room should have been at most $60 per night and not $115. They had no breakfast as they're under renovation. Would NOT stay here again. Any review rating this place over a 5 is a fake review. Only good thing I have to say about this place other than the room size was that the front desk staff was nice, otherwise, stay away.

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Rooms

Rooms are generally spacious, some with full kitchens, and a few guests found beds comfortable. However, many describe dated interiors with broken fixtures and poor noise insulation near the highway or train tracks.

Related guest reviews

4

Jose

24 Oct 2023

·

Stayed 1 night

Room was not so clean..... holes on walls, tile falling off, needs upgrades

6

Hilda

17 Aug 2024

·

Stayed 1 night

The price tell you all. It is okay stay. Is an old building the carpet smells humid. The room are spacious

4

Oscar

31 Mar 2024

·

Stayed 1 night

The hotel was clean and the room was large. Breakfast was good. Check in and checkout were quick. However, our complain is that there is no much noise insulation and the noise from the highway was unbearable. Neither of us could sleep not even wearing earplugs. I would not go back. If anybody wants to go, request a room at the backside of the hotel, it might be less noise.

8

Luis

28 May 2024

·

Stayed 2 nights

Hotel is ok. First room ac, bedroom lights and bathroom vent didn’t work. They moved us to another room. Our room faced the direction of the freeway and train tracks. So there was that kind of noise at night. Staff is friendly

6

Claudia

29 Aug 2024

·

Stayed 2 nights

The room didn’t look like in the pictures in person.

8

Carmen

2 May 2024

·

Stayed 3 nights

Our room had plenty of room for us and beds were very comfortable.

6

CARLOS

2 Sept 2024

·

Stayed 3 nights

Okay place to stay. Rooms didn’t look like shown in pictures

10

Melisa

4 Mar 2024

·

Stayed 1 night

Easy check in, super large room for $45. The room has two separate sides that gives you a lot of privacy. Very quiet and the beds don't make you itch when lay in them, so thats a super bonus!

2

Debra

2 Jul 2024

·

Stayed 1 night

Room window was broken, you could hear everything. The blinds were broken. The room smelled like dampness.

4

Porfirio

17 Feb 2025

·

Stayed 2 nights

Hallways smelled horrible and dirty. Room was spacious but it was not clean at all. Bring your own toiletries as the ones provided are pretty useless. Also, they have a full kitchen, with stove and a full size fridge but nothing to go with it. No cutlery, plates, cups or anything to cook with. The TV had no remote and the front desk did not have any extras. Room was missing light bulbs and it was very dark. This room should have been at most $60 per night and not $115. They had no breakfast as they're under renovation. Would NOT stay here again. Any review rating this place over a 5 is a fake review. Only good thing I have to say about this place other than the room size was that the front desk staff was nice, otherwise, stay away.

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Service

Service is mixed: several guests praise friendly, helpful staff, while others report rudeness, poor responsiveness, and housekeeping not provided during multi-night stays.

Related guest reviews

6

Amanda

21 May 2024

·

Stayed 3 nights

The rooms were nice but the staff was not helpful and at times, rude. Particularly a front desk staff woman that we checked in with.

6

Anita

22 Mar 2024

·

Stayed 1 night

I liked that the location was in a good spot and close to the Frost Bank Center. The customer service from the young lady that checked me in was great, but unfortunately the gentleman that checked me out the next day was short and didn't provide a copy of my receipt and couldn't answer my questions.

4

Aleksandr

1 Apr 2025

·

Stayed 3 nights

No room service for 3 (!!!) nights stay. I requested twice with no success.

6

Robin

26 Sept 2024

·

Stayed 1 night

Rooms were musky and furniture was old, comfy beds and AMAZING Staff.

8

Luis

28 May 2024

·

Stayed 2 nights

Hotel is ok. First room ac, bedroom lights and bathroom vent didn’t work. They moved us to another room. Our room faced the direction of the freeway and train tracks. So there was that kind of noise at night. Staff is friendly

10

Jean

5 Apr 2023

·

Stayed 1 night

Nice room, beds comfortable,safe,quiet Stove and full size refrigerator, staff very friendly.

8

Malcolm

5 Feb 2023

·

Stayed 3 nights

Property was very clean. Breakfast burritos were good. Friendly staff. The best part nothing got stolen out of my truck.

2

Christopher

10 Jun 2024

·

Stayed 1 night

The floors in the room were very dirty. The first room that I got the door didn’t even lock you could just push the door open. The lighting was very horrible In the room as well. Over all very dissatisfied with my stay I will never stay there again. Sorry but true

10

Yolanda

15 Jul 2024

·

Stayed 2 nights

Wonder night staff

10

Felipe

24 Apr 2023

·

Stayed 1 night

Great, I went with my wife and we had a pleasant stay at the hotel, clean room, and great lady at the front desk, very helpful providing recommendations. Will recommend.

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Location

Several guests describe the area as unsafe or uncomfortable, with loitering and serious incidents reported. A few noted convenient access to destinations like the Frost Bank Center.

Related guest reviews

4

Jana

5 May 2024

·

Stayed 2 nights

Loved the big room. Did not like the unsafe conditions and the security guard being shot to death outside our window.

6

Melissa Lynn

19 May 2024

·

Stayed 4 nights

This hotel is old and is showing definite signs of needing some TLC. The hotel was clean although in disrepair. The Pool was in great shape, the continental breakfast wasn't the greatest and super bland. Over all we would stay here again as the price was decent and the beds were comfy, it was central to every where we wanted to go. I just want to warn people that this is NOT a super nice hotel and you get what you pay for - it was cheap so we didn't expect much.

2

Ramiro

18 Dec 2023

·

Stayed 1 night

Horrible customer service from the front desk girl I asked her a simple question of what is fun places to go around the city and she gave me attitude and told me to search it up my self and it is very unsafe at night I was smoking a cig and drinking coffee on the benches next to the pool and there was this black trans man who I gave a cigarette then when I went inside my to my room they followed me and started to pretend to be in the room next to mine and started knocking on that door and my card wouldn’t work to open my door when I got to my room so I was stuck in that situation with them and in the morning when I informed the staff the guy in the front told me that he saw the cameras and he was following me but he did ended up kicking em out

6

Abel

29 Jun 2024

·

Stayed 3 nights

The property is located in a very shady area. Was approached by street beggars 3 times in my 3 night stay. The rooms themselves are about what you would expect at like a motel 6. Since we traveling with a little one it was not up to my standard. If it was just me and the hubs and only needing a place to lay my head, I'd be ok with it for the price but I had selected this hotel because of the full fridge and stove and microwave in the suite thinking we'd get groceries and eat there...we did not. the counters were gross and the sink looked like it had never been cleaned. The fridge had a smell and wasn't clean either. The sofabed had a "stinky foot smell". The breakfast spread was awful but free. If you are on a budget its OK, but if you have littles, I'd bring disinfectant. ONLY PLUS: Pool was on the side of the building that was nicely shaded,

2

Felix

10 May 2024

·

Stayed 2 nights

There was a shooting outside my window and blood stayed on main entrance door for a week

6

Anita

22 Mar 2024

·

Stayed 1 night

I liked that the location was in a good spot and close to the Frost Bank Center. The customer service from the young lady that checked me in was great, but unfortunately the gentleman that checked me out the next day was short and didn't provide a copy of my receipt and couldn't answer my questions.

2

Alma

15 Mar 2023

·

Stayed 1 night

As I was waiting to see about getting my reservation canceled I saw drug activity, drag racing and lots of homeless people in that area. There was graffiti written all over the trash bin on the hotel property.

8

Luis

28 May 2024

·

Stayed 2 nights

Hotel is ok. First room ac, bedroom lights and bathroom vent didn’t work. They moved us to another room. Our room faced the direction of the freeway and train tracks. So there was that kind of noise at night. Staff is friendly

6

Renee

9 Jun 2024

·

Stayed 3 nights

Old hotel. Needs some TLC. Pillows lumpy. Room was spacious and clean. Area did not look safe to walk around in. Would not stay here again

6

Charles

8 Jun 2024

·

Stayed 1 night

This hotel is in the hood and business area , also they charge a room fee as a deposit and upon leaving the will check room and maybe return fee still waiting on me refund.

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Dining

Breakfast is inconsistent: several guests found it unavailable or far more limited than advertised, while others describe very sparse or basic options; a few said it was acceptable on some days.

Related guest reviews

8

Mattie

18 Jan 2024

·

Stayed 3 nights

Sure Stay was in a questionable area. A few homeless people loitered around the bingo hall next door. Room was clean. Tvs didn’t work first night but the manager was nice enough to accommodate my family. Manager was very helpful with things to do in the area and very knowledgeable about the restaurants around the hotel. Not a bad stay just questionable area and complimentary breakfast consisted of one choice of cereal, powdered eggs, refried beans, and tortillas. Not consistent each day, and we stayed 3 nights. Not a awful stay, but not my first choice.

2

Alexis

4 Sept 2023

·

Everything looked good once we arrived from the outside. As soon as we got into the elevator we realized how dirty this hotel actaully was! Going into our room it was big and spacious for our big family. We used the pull out bed and the sheets looked dirty and hadnt been changed! No extra pillows in the room. Areas in the walls were dispainted! The carpets had alot of stains everywhere and smelled nasty. Also we went down for breakfast at 8:30 and there was literally nothing available. Breakfast should be served til 9am and wasnt.

6

Melissa Lynn

19 May 2024

·

Stayed 4 nights

This hotel is old and is showing definite signs of needing some TLC. The hotel was clean although in disrepair. The Pool was in great shape, the continental breakfast wasn't the greatest and super bland. Over all we would stay here again as the price was decent and the beds were comfy, it was central to every where we wanted to go. I just want to warn people that this is NOT a super nice hotel and you get what you pay for - it was cheap so we didn't expect much.

6

Abel

29 Jun 2024

·

Stayed 3 nights

The property is located in a very shady area. Was approached by street beggars 3 times in my 3 night stay. The rooms themselves are about what you would expect at like a motel 6. Since we traveling with a little one it was not up to my standard. If it was just me and the hubs and only needing a place to lay my head, I'd be ok with it for the price but I had selected this hotel because of the full fridge and stove and microwave in the suite thinking we'd get groceries and eat there...we did not. the counters were gross and the sink looked like it had never been cleaned. The fridge had a smell and wasn't clean either. The sofabed had a "stinky foot smell". The breakfast spread was awful but free. If you are on a budget its OK, but if you have littles, I'd bring disinfectant. ONLY PLUS: Pool was on the side of the building that was nicely shaded,

2

Samuel

21 Jan 2025

·

Stayed 2 nights

Not what expedia promoted! No breakfast. Not as nice as it says.

4

Elias

20 Jan 2023

·

Stayed 5 nights

Photos on the website are deceptive. Not exactly what rooms actually look like. Also advertises a full breakfast when in reality there only dry cereal and coffee.

4

franklin

16 Mar 2023

·

Stayed 4 nights

Only good thing was water pressure and cold ac. Otherwise bed only had a sheet, no blanket. Was far from clean. Hair all over everything. Stove top with no knobs or burners. Shower head sprayed water everywhere. Half the lights didn’t work. Constant smells in the hallway. The day we left the 3rd floor smelled like death by the elevator, which happened to be right outside our room. Day 1 had breakfast. Day 2 and 3 breakfast was cereal and they had no bowls out. Not a place I would stay at again.

2

Denise Luna

29 Apr 2025

·

Stayed 4 nights

It was dirty and smelly. They lied about having a continental breakfast. That was one of the reasons why we booked. The pool was disgusting. When on vacation we always book if they have a continental breakfast, it’s convenient and saves us a little bit of money and time. The room was horrible. We will never book again.

8

rachel

16 Mar 2024

·

Stayed 3 nights

Clean and quiet, pool was cloudy and dirty looking. It was out of commission per manager but it was not locked to keep people out. Gym has seen better days but was useable. Breakfast needs some work, it was really sparse the first day but got better the next couple of days. Not sure what the egg mixture was but did not look or taste very good.

4

Porfirio

17 Feb 2025

·

Stayed 2 nights

Hallways smelled horrible and dirty. Room was spacious but it was not clean at all. Bring your own toiletries as the ones provided are pretty useless. Also, they have a full kitchen, with stove and a full size fridge but nothing to go with it. No cutlery, plates, cups or anything to cook with. The TV had no remote and the front desk did not have any extras. Room was missing light bulbs and it was very dark. This room should have been at most $60 per night and not $115. They had no breakfast as they're under renovation. Would NOT stay here again. Any review rating this place over a 5 is a fake review. Only good thing I have to say about this place other than the room size was that the front desk staff was nice, otherwise, stay away.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$77
February	US$99
March	US$98
April	US$101
May	US$103
June	US$108
July	US$55
August	US$96
September	US$80
October	US$88
November	US$92
December	US$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $156	15 $101	16 $122	17 $102	18 $85	19 $85
20 $73	21 $85	22 $92	23 $86	24 $92	25 $86	26 $95
27 $78	28 $92	29 $121	30 $92

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $92	3 $92
4 $73	5 $82	6 $97	7 $82	8 $82	9 $96	10 $86
11 $77	12 $88	13 $88	14 $77	15 $88	16 $90	17 $87
18 $71	19 $83	20 $91	21 $83	22 $77	23 $81	24 $92
25 $83	26 $83	27 $98	28 $83	29 $91	30 $90	31 $92

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed

Studio, 2 Queen Beds, Hearing Accessible

Studio Suite, Multiple Beds

Room, Multiple Beds, Mobility Accessible (Roll-In Shower)

Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower, Hearing Accessible)

Studio Suite, 1 King Bed, Hearing Accessible

Studio Suite

Studio Suite, 1 Queen Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Candlewood Suites San Antonio - Fort Sam Houston by IHG

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Prices for upcoming dates