Is parking available at the property?

Parking is available on-site and is complimentary for guests. However, it is limited, so early arrival is recommended to secure a spot.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10 AM.

Does the property allow pets?

The property allows pets in specific rooms only, with a pet fee of USD 116.32 per accommodation, which varies based on the length of stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

A complimentary roundtrip airport shuttle service is available 24 hours a day. Guests can arrange the transfer through the property.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities should be confirmed with the property directly.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Salt Lake City, within a 15-minute walk of the Salt Palace Convention Center and Delta Center. It is approximately 1 mile from City Creek Center and 1.2 miles from Salt Lake Temple.

Does the property have a swimming pool?

Yes, the property features an indoor pool, which is accessible from 6:00 AM to midnight. There is also an outdoor heated pool available.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a certain age, although specific age limits are not provided.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds at a fee of USD 10.00 per day, and advance request is required. Cribs are not mentioned in the available information.

Crystal Inn Hotel & Suites - Salt Lake City

Average nightly price at Crystal Inn Hotel & Suites - Salt Lake City by month, last 12 months (USD)
Month	Average price
January	US$112
February	US$139
March	US$136
April	US$155
May	US$153
June	US$131
July	US$128
August	US$128
September	US$135
October	US$144
November	US$118
December	US$115

What guests think

Across many reviews, Crystal Inn Hotel & Suites - Salt Lake City earns praise for friendly, accommodating staff, clean, spacious rooms, and a hot breakfast, with a convenient downtown location near TRAX, free parking, and a useful airport shuttle.

Guests also like the indoor pool, hot tub and sauna, plus the option of in-room jetted tubs. Common drawbacks include intermittent hot-water problems, some dated furnishings and worn mattresses, occasional noise near elevators or from the street, and crowded breakfast periods. Overall, expect a comfortable, value-focused stay with strong service and easy access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool, hot tub and sauna are popular and generally clean; some rooms feature jetted tubs. Free parking and a 24-hour airport shuttle are appreciated, while the fitness room is small.

Related guest reviews

10

Glen

16 Oct 2025

·

Stayed 3 nights

Free parking, great free breakfast and pool with hot tub and sauna made for a great 3 night stay. Ideally located as well.

10

Rebecca

12 Mar 2025

·

Stayed 1 night

Super nice hotel but, the pool and hottub were PACKED! I’ve never seen so many people at a hotel pool before.

8

Kevin

20 Oct 2025

·

Stayed 2 nights

Decent budget option in the downtown SLC area, a bit south of the "prime" area, and only a few block walk to the Courthouse Station train, which is in the "free" downtown area. Our room was clean, the pool, hot tub, and sauna were all very clean, and the place seems like it is well managed. When there were no pool towels, they quickly replaced them when notified. Front desk personnel were all very friendly and helpful. Parking is free, and was never a problem. The breakfast is your average to above average continental breakfast fare, powdered eggs, sausage, potatoes (undercooked), fruit, instant bacon, bagels, bread, milk, juice, etc... I was a little underwhelmed only because so many other reviews claimed breakfast was "great", which makes me wonder where they typically stay, as this is a pretty normal hotel breakfast. There are some particular room issues, like 408 has a vent in the bathroom that goes all the way to the fan from the kitchen & is very loud unless you request they turn it off. Room 402 is right next to the elevator, like you could touch it. But most rooms are perfectly fine. All in all I would stay here again.

6

Michael

13 Oct 2025

·

Stayed 1 night

Ok hotel. Better options in similar price points downtown, like Little America. Ridiculously small workout room. Free water and candy bar for Expedia status was a nice touch.

10

Sharla

12 Oct 2025

·

Stayed 1 night

Called for hotel shuttle and was picked up promptly, driver very friendly. Front desk clerk welcome with a bottle of water and some snack snacks and also to check in way earlier than 3 PM which made our visit so much more convenient. Was able to store luggage in the storage room for early morning departure on shuttle prompted left at 4 AM to the airport very impressed with the property and the convenience of the location.

10

Caitlin

21 Apr 2025

·

Stayed 1 night

The staff was super friendly. They had a nice pool and exercise room. It was a great location for walking to drop off the rental car and heading out to dinner. The hotel had a free shuttle to the airport.

8

Lisa

9 Nov 2025

·

Stayed 1 night

Airport shuttle is convenient and easy. Breakfast is basic, need some pastries or muffins. Staff are friendly and helpful. Rustic hotel, clean and spacious room, comfortable bed, amenities include a pool, hot tub and sauna. Pretty good location, just a short walk to free light rail to city center, overall a good stay.

10

Pamela

15 Nov 2025

·

Stayed 3 nights

Staff is friendly, helpful & accommodating. Breakfast was great & the little convenience store on sight for snacks & incidentals was wonderful.

10

Mark

27 Oct 2025

·

Stayed 4 nights

My stay at the Crystal Inn was surprisingly excellent. With the price point I was expecting much less, but they surpassed my expectations with friendly service, so very clean everywhere, the room was spacious and comfortable, the pool heated and clean with no chemical smell, hot tub about 103 degrees large enough for numerous people, and a sauna, which is rare. The sauna could be a hotter for my preference. The breakfast was so delicious and higher quality food. Everything was so great, quiet, centrally located, safe, it couldn't have been any better. Fridge in the room which was super helpful. Salt Lake was awesome for business and I would definitely return to the Crystal Inn.

10

Ashton

16 Mar 2025

·

Stayed 1 night

Front desk very helpful and kind. Free parking downtown property. Liked the sauna.

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Cleanliness

Reviews frequently describe the hotel and rooms as clean and well maintained. A minority note lapses such as missed housekeeping details or lingering odors.

Related guest reviews

10

Julie

26 Jul 2025

·

Stayed 2 nights

Very friendly staff and spotless room 👍

4

Jamie

27 Jun 2025

·

Stayed 2 nights

This hotel was busy busy. There is a constant non stop fan in the bathrooms that you cannot not shut off. It’s very noisy along with the bending and ice machines. The halls are hot and stuffy with no ventilation and the hotel is not clean. Our room was extremely dusty and had garbage stuffed behind the night stand and old protest signs stashed on top the closets. Although breakfast is free, there isn’t adequate seating to enjoy your meal. I told the front desk our room was dirty and he said they were short staffed and he would make a note. One of the elevators next to our room was also broken.

10

Jill

27 Oct 2025

·

Stayed 6 nights

Very clean and well kept up. Super friendly staff happy to help however they can!

10

Timothy

20 Oct 2025

·

Stayed 1 night

Very clean and modern hotel. Super staff - extremely friendly and helpful. Rooms were large and sparklingly clean. Breakfast had more options than the norm. A very enjoyable stay.

10

Renae

19 Nov 2025

·

Stayed 1 night

Very clean! Staff was very courteous and friendly.

8

James

4 Oct 2025

·

Stayed 1 night

When I woke up in the morning found some food from previous guest on the floor. Also the wallpaper in the bathroom could use some attention.

10

ROBERT

26 Jul 2025

·

Stayed 1 night

Was a nice large room. Was very clean and quiet. All the staff was nice and friendly.

8

Jamie

27 Oct 2025

·

Stayed 2 nights

The room we stayed in, had not been cleaned thoroughly. The main bed and floors and bathroom were clean, but the pullout sofa bed had obviously been missed entirely and.

10

Tanya Michelle

22 Jul 2025

·

Stayed 3 nights

Loved how clean this property was and their breakfast buffet. It’s in a very convenient location, close to everything. We will definitely visit again

6

Courtney

10 Sept 2025

·

Stayed 1 night

An older hotel but was in decent condition. Room was fine. Nothing special. Mattress had a significant dip on one side, so I had to sleep in the middle. You could tell housekeeping did a quick clean before I checked in. There were still strands of hair on the vanity.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable, with some offering in-room jetted tubs. Downsides mentioned across reviews include dated decor, worn or sagging mattresses, occasional street/elevator noise, and inconsistent Wi-Fi or A/C.

Related guest reviews

8

Gregory

9 Sept 2025

·

Stayed 2 nights

I don't know how old this hotel is, but it's starting to show its age carpet and furniture need to be cleaned or replaced. It's just kind of worn out, but it could be a very nice place again.

10

Craig

28 Oct 2025

·

Stayed 2 nights

Spacious and well appointed room.

10

Helen

27 Aug 2025

·

Stayed 1 night

Large, comfortable room. Traffic noise (hot rodders) was obnoxious.

8

Corinne

8 Sept 2025

·

Stayed 3 nights

Staff was great, breakfast was good. Location is good - close to good restaurant options. The pool was ideal for family fun. The only problem was the Internet. Even after talking with tech support the problem was never fixed.

6

Ashok

29 Jul 2025

·

Stayed 1 night

The air conditioner did not work well. Internet service was poor.

8

Velmann

30 Jul 2025

·

Stayed 1 night

They said they were upgraded to a nicer room. It turned out it was,right beside the elevator, which was a nightmare. Was so noisy people standing there to get onto the elevator talking. You heard everything from the elevator opening and closing. Definitely would not recommend 302.

10

James

21 Oct 2025

·

Stayed 3 nights

Room was clean and very spacious, staff very friendly and helpful Location was ideal for our trip, 15-20 minute walk to most of the spots we wanted to see

6

Sor Chin

28 Jul 2025

·

Stayed 1 night

Breakfast was fresh and decently good. My room was next to elevator, it was so noisy, j never stay in a room so noisy before.

10

Patrick

6 Feb 2025

·

Stayed 2 nights

The jetted tub room was awesome

6

Kevin

10 Nov 2025

·

Stayed 1 night

Breakfast was decent, though the juices are so watered down it's essentially flavored water. Location is decent, not in the downtown core, but relatively close and only a 5 minute walk to the Courthouse TRAX. Staff remains very friendly, and the place is clean. TV entertainment is very sparse, however, with only Netflix and Paramount (if you have your own pay account) and the most basic Direct TV (literally only about 25 channels total). My only major complain, however, is a big one. The bed in our King Executive (Room 235) is so old that we "sunk" into it and it was very uncomfortable. Given the entire point of a hotel stay is your sleeping arrangement, this is unacceptable. If a manager happens to read this, please replace the mattress in Room 235 immediately. It's shot.

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Service

Service is widely praised as friendly, accommodating and efficient, with helpful front desk and shuttle staff and easy check-ins. Isolated complaints mention inflexibility or lapses, but overall impressions are very positive.

Related guest reviews

10

Nicolas

26 Nov 2025

·

Stayed 5 nights

Great service! We got all we needed. Thanks!

10

Christina

15 Oct 2025

·

Stayed 3 nights

Easy airport shuttle, friendly service

10

Sharla

12 Oct 2025

·

Stayed 1 night

Called for hotel shuttle and was picked up promptly, driver very friendly. Front desk clerk welcome with a bottle of water and some snack snacks and also to check in way earlier than 3 PM which made our visit so much more convenient. Was able to store luggage in the storage room for early morning departure on shuttle prompted left at 4 AM to the airport very impressed with the property and the convenience of the location.

10

Anne

27 Oct 2025

·

Stayed 1 night

At check-in, the staff was very friendly and inviting. Great explanation where to park and easy access to our room.

10

Misty

17 Sept 2025

·

Stayed 2 nights

Aaron was the most helpful desk clerk. We had a problem with the reservation that was made and paid for in advance did not get sent to the hotel. But he was able to get the rooms I needed and set us up. While he was doing that another guest that came in after us started being very rude and was had no patience at all. Complained about m in y car being parked in the front and was just being rude all the way around. Aaron was very professional and told me I was fine and continued helping me. Then I couldn’t get the remote to work because I was not paying attention and he came and helped us with that as well. He made our stay fantastic. He is an asset to this hotel.

10

Joni

15 Jun 2025

·

Stayed 1 night

Best staff of anywhere we've stayed. Front desk, management, housekeeping, kitchen, maintenance, etc. Everyone was really terrific! We stay here whenever possible. The SLC location is great. Comfortable & clean. Every staff member we've ever encountered at this SLC hotel has been polite, attentive, helpful, and kind.

10

Cara

29 Nov 2025

·

Stayed 1 night

Friendly and accommodating staff. Great breakfast.

10

Elizabeth

29 Jul 2025

·

Stayed 1 night

Super friendly staff and easy checkin. Flexible with luggage storage and scheduling a shuttle for a late flight!

4

Michael

7 Jun 2025

·

Stayed 2 nights

Poor service

10

Destiny

22 Oct 2025

·

Stayed 1 night

The staff was nice I got there just at midnight and had a quick check in. There is a $50 deposit we had to pay but the hotel was perfect and quiet and there was a nice breakfast buffet option.

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Location

Convenient downtown base within walking distance of TRAX, restaurants and the convention center, with easy freeway and airport access. Some guests felt the surrounding area was a bit rough and noted traffic noise.

Related guest reviews

10

Jason

5 Apr 2025

·

Stayed 1 night

The gym was extremely small. The area around the Hotel is dirty. The property is clean but it’s next to a busy one way road near Trax and a bus stop. Homeless people hang around the area .

10

Anthony

31 Aug 2025

·

Stayed 1 night

Great location. Very nice staff. Super convenient to downtown SLC, highways and airport. I’ve stayed here on multiple occasions and would come back.

10

Jeff

28 Nov 2025

·

Stayed 1 night

The Crystal Inn was walking distance to many sights and close to the rail system. It was quiet and clean. The breakfast was also good!

10

Scott

25 Nov 2025

·

Stayed 2 nights

Nice, affordable place close to downtown and the train station. Friendly staff, good breakfast (better than many hotels' continental breakfast), and nice room.

10

Joseph

21 Oct 2025

·

Stayed 1 night

This is a very nice property and I’d highly recommend it to anyone coming to Salt Lake City. It’s a great facility and in an excellent central downtown Salt Lake City location..

6

Linda

2 Sept 2025

·

Stayed 1 night

The hotel itself is ok, the rooms were good size, but we were in room 401 which looked out over the McDonalds and the road noise was horrible. We were there on Labor Day and there were cars racing all night long.

10

Zhihang

14 Jun 2025

·

Stayed 3 nights

We stayed here for three nights for a family trip. The hotel is in a good location with excellent service and clean rooms. The staff is friendly and accommodating. We enjoyed our stay there very much.

10

Scott

23 Mar 2025

·

Stayed 1 night

Great location and value for downtown SLC activities.

10

Lisa

24 Jun 2025

·

Stayed 2 nights

Great location within walking distance of many restaurants and the convention center.

10

Jonathan

8 Aug 2025

·

Stayed 1 night

Friendly staff, nice room, excellent breakfast. Slightly sketchy part of town, but didn't have any issues.

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Dining

The hot buffet breakfast is a consistent highlight for variety and quality. At peak times it can be crowded, and a few guests found juices watered down or options basic.

Related guest reviews

10

Thomas

31 Jul 2025

·

Stayed 1 night

A remarkable good hot breakfast!

10

Michaela

23 Sept 2025

·

Stayed 2 nights

Breakfast time ends at 9a.m. Way to many people at the same time. Should be extended to 10 a.m..

10

Sharon

3 Nov 2025

·

Stayed 1 night

Fast and friendly check in. Clean room and comfortable bed. Breakfast selection was excellent.

10

Benjamin

21 Aug 2025

·

Stayed 3 nights

Absolutely outstanding. They have a really good crew that works hard, cares, and most importantly knows what they are doing! The building is well maintained and breakfast was fresh, hot, and delicious. Breakfast can get crowded though so get there early!

10

Cara

29 Nov 2025

·

Stayed 1 night

Friendly and accommodating staff. Great breakfast.

10

Melanie

30 Oct 2025

·

Stayed 4 nights

We loved the friendliness of the staff, the ability to wash and dry our clothes and the breakfast bar was AMAZING!

8

jeffrey

24 Aug 2025

·

Stayed 1 night

Or room good, our service good, breakfast NOT so good. This Hotel takes tour buses...actually 2 during my Friday night leave Saturday stay. The only problem worth metioning is in regard to the morning breakfast. The people fromthe tour bus ALL come down at the same time as they leave at the same time. This creates long lines to even just get coffee. Just a word of warning. Other than that it is a slightly dated hotel but our experience was good.

8

Oscar

31 Jul 2025

·

Stayed 1 night

Breakfast facility its to small so its overcrowded.

10

Alissa

21 Nov 2025

·

Stayed 1 night

Clean and nice room, friendly staff, fabulous breakfast.

6

Kevin

10 Nov 2025

·

Stayed 1 night

Breakfast was decent, though the juices are so watered down it's essentially flavored water. Location is decent, not in the downtown core, but relatively close and only a 5 minute walk to the Courthouse TRAX. Staff remains very friendly, and the place is clean. TV entertainment is very sparse, however, with only Netflix and Paramount (if you have your own pay account) and the most basic Direct TV (literally only about 25 channels total). My only major complain, however, is a big one. The bed in our King Executive (Room 235) is so old that we "sunk" into it and it was very uncomfortable. Given the entire point of a hotel stay is your sleeping arrangement, this is unacceptable. If a manager happens to read this, please replace the mattress in Room 235 immediately. It's shot.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $106	5 $104	6 $104	7 $105
8 $116	9 $770	10	11 $646	12 $121	13 $109	14 $109
15 $106	16 $114	17 $107	18 $115	19 $113	20 $98	21 $103
22 $96	23 $104	24 $104	25 $102	26 $103	27 $104	28 $107
29 $104	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
		1 $104	2 $124	3 $141	4 $150	5 $150
6 $87	7 $100	8 $100	9 $94	10 $100	11 $107	12 $106
13 $100	14 $102	15 $100	16 $101	17 $100	18 $110	19 $111
20 $100	21 $101	22 $100	23 $101	24 $100	25 $108	26 $106
27 $101	28 $101	29 $103	30 $131	31 $150

Crystal Inn Hotel & Suites - Salt Lake City

Prices for Crystal Inn Hotel & Suites - Salt Lake City

Monthly average prices

About this property

Location

Room options

Standard King, Jetted Tub

Standard Double Queen

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed, Jetted Tub

King Bar

Studio, 1 King Bed

Family Double Queen

Standard King

Standard King with Sofa Bed

Guest reviews of Crystal Inn Hotel & Suites - Salt Lake City

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Crystal Inn Hotel & Suites - Salt Lake City

Prices for upcoming dates