Name: Homewood Suites by Hilton Salt Lake City-Downtown
Address: 423 W 300 S, Rio Grande, Salt Lake City, Utah, United States of America, Salt Lake City, Salt Lake County, US
Price range: US$147–US$444 per night
Rating: 8.55

What guests think

At Homewood Suites by Hilton Salt Lake City-Downtown, travelers frequently highlight spacious, comfortable suites and generally friendly service, plus walkable access to downtown venues, while several caution that the immediate area feels rough due to visible homelessness and tightened security.

Facilities feedback is mixed: the gym and rooftop pool get praise when available, but guests repeatedly report the pool and hot tub being closed, and paid garage parking can be frustrating due to malfunctions or limited free street spaces. Cleanliness comments range from very clean rooms to inconsistent housekeeping on multi-night stays, with some maintenance issues noted such as weak AC, balky toilets, and occasional noise. The complimentary breakfast draws both strong praise and criticism for limited variety, lukewarm items, or restocking delays; a midweek evening reception is mentioned occasionally. Expect roomy suites in a central but gritty setting with variable amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym and rooftop pool are appreciated when open, but many reviews note the pool and hot tub closed for extended periods. Parking is mostly paid garage parking with occasional gate/app issues; keycard security is valued.

Related guest reviews

10

Paula

21 Aug 2025

·

Stayed 3 nights

Room was spacious and comfortable. We enjoyed the pool and fitness center. The breakfast offerings were quite extensive and the Wednesday evening soup, salad, appetizers drinks and dessert was very nice!

10

Krista

15 Jul 2025

·

Stayed 3 nights

Great service from the front desk staff. Sweet rooftop pool. Bummer my room didnt get a turnover/clean all 3 1/2 days.

6

Maggie

13 Jul 2025

·

Stayed 3 nights

Advertised a hot tub but there was no hot tub.

10

Jessie

21 Aug 2025

·

Stayed 1 night

Pros: Great location for walkability, easy check-in, nice suite and amenities. Cons: Parking garage gate was rarely working. Didn’t feel secure for the price. Customer service was average. Floor 5 was somewhat under construction, which wasn’t made known to us ahead of time. Noise was easily heard above us.

10

Jordon

13 Jul 2025

·

Stayed 1 night

I really enjoyed the suite I stayed in. The bed wasn't the best but it was comfortable enough. The bathroom was spacious. The hot breakfast was good. Nothing exceptional about it since it was typical hot breakfast fare most hotels serve. The only downside was there was no hot tub to soak our our weary muscles after a long day. The tub in suite was too small for soaking.

8

Kristin

5 Sept 2025

·

Stayed 2 nights

We enjoyed the breakfast but wish the pool was warmer.

8

Chuck

26 Jun 2024

·

Stayed 3 nights

Pool and hot tub were out of commission. I would not have booked this if I had know because we were working a trade show and after being on my feet for 12 hours I like to relax. Computer in the business center didn’t work. Told them but after three nights it still was not working. The manager seemed to treat us not as good because we booked through Expedia instead of directly. Also no hot chocolate for us non coffee people at this location. However breakfast was amazing.

2

Melissa

9 Jun 2025

·

Stayed 3 nights

Lamps were broken in 2 different rooms, sheer window curtains were shredded, door to bedroom was broken and hinges were coming out of wall. Pool loungers were shredded and broken. No pool towels were available.

6

Melissa

12 Jun 2024

·

Stayed 4 nights

The pool was not up and running. Staff told us it was because of the rain and hadn't had time to do the necessary repairs. Heard from another guest during our stay that they were told the pool has not been up and running for over a year. Would not refund our money. It was in the 90s our entire stay.

10

Abbie

29 Aug 2025

·

Stayed 1 night

I loved the underground parking option. Homeless shelters in the vicinity made me appreciate that amenity more than I typically would. I love that you can bring pets and it’s no biggie. Pool was well maintained

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Cleanliness

Many guests find rooms very clean, but housekeeping during stays is inconsistent, and several report issues like ants, mold, stains, odors, or worn furnishings.

Related guest reviews

10

Cesar

9 Jul 2025

·

Stayed 4 nights

Very clean. Would stay again

4

Benjamin

28 May 2024

·

Stayed 1 night

Room had a strange odor that did not dissipate, walls had odd streaks in some areas, door to the bathroom is in very bad condition on the bottom, bathroom light covered in dust (is it a fan that hasn’t been cleaned maybe??) room had light switches that seemed to do nothing, rooms are not sound proof and other guests disrupted my sleep at 11:30pm and 3:50am. Window and sliding door leading outside were not wiped down, dining table was dirty and needed wiped down, one of the elevators had animal excrement present the morning of checkout. The counter staff were tremendously kind and helpful, the included breakfast was fresh, options for paid or free parking available. Would not recommend staying here, and I will not be returning.

6

angie

26 Aug 2024

·

Stayed 2 nights

The beds were comfortable. The room was not clean. Food under the bed and a pop can behind the curtains. The windows had handprints all over them! Torn carpets and stained carpet. Frayed furniture.

8

Meladie

1 Dec 2025

·

Stayed 2 nights

Friendly staff. Clean hotel.

6

Mike

25 Jul 2024

·

Stayed 1 night

Thw hot tub is broken and hazardous. I had my handicapped daughter with me and she wanted to keep trying to go into it and there was no barricade to keep kids out. My cabinets had dead bugs in them, the one above the fridge was the worst one.

4

Courtney

16 Feb 2025

·

Stayed 2 nights

The location is worry some. We didn’t know that there was a homeless shelter nearby so everything was locked always. We stayed in room 647 which at the time we didn’t realize but literally all night long you can hear the elevator and the people in it right on the other side of the wall from you. The actual unit was incredibly dirty. The Ottoman and couch had stains all over it as well as the carpet. Honestly, I was creeped out sleeping in the bed, but we were there for an event and so most of the hotels were already booked up when we tried to move.

10

Debra

24 Nov 2025

·

Stayed 2 nights

Room very clean, good breakfast, friendly staff. Lamps in room have USB ports which makes it so easy to charge electronics. Lots of space, comfortable mattress. Would not hesitate to stay there again

4

Candace

22 Oct 2023

·

Stayed 2 nights

Second time staying at this hotel. BOTH times there was blood on the sheets of the pull out couch. Zero concern from the hotel staff and we were told to come down to the front desk to get clean sheets and change them ourselves. Also during this stay we had ants in our room. Absolutely will not be back

4

Jamie

21 Jun 2024

·

Stayed 2 nights

We as a family was really looking forward to the rooftop pool. It was empty and under construction. Our room had an ant problem and there was mold on the walls and floors. There was no on street parking and no handicap parking on street so we had to pay $10 a day to park in the garage that was flooded. We called down to the front desk fo ask for bedding for the pull out couch and she said she would send it right up. 40 min later we called down again and she said they where bringing it up. We waited for over an hour and decided to walk down to the front desk- they were busy talking. Terrible customer service.

6

Danielle

2 May 2025

·

Stayed 2 nights

room was gross

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Rooms

Suites are spacious and well equipped with kitchenettes, and most guests find them comfortable. Some mention noise, AC problems, dated TVs, and slow WiFi.

Related guest reviews

10

Paula

21 Aug 2025

·

Stayed 3 nights

Room was spacious and comfortable. We enjoyed the pool and fitness center. The breakfast offerings were quite extensive and the Wednesday evening soup, salad, appetizers drinks and dessert was very nice!

10

Robert

24 Aug 2024

·

Stayed 1 night

Nice big room that slept 6

2

aloke

10 Aug 2025

·

Stayed 2 nights

Incorrectly specified features: garage door did not work; EV charging was not free and 50% higher than most places. WiFi was slow. Staff was not able to help as they need permission from Manager who is not on the property on the weekend. I would not pick this hotel again, even though we have been Hilton Honors members for over 2 decades

10

bruce

19 Jan 2025

·

Stayed 1 night

Good value room for family five with a sofa bed

8

Jennifer

3 Nov 2025

·

Stayed 3 nights

staff was very friendly. Rooms were clean but the AC was not working. Had there not been a ceiling fan in the room, I would have requested for a different room to chance getting one that had working AC.

10

Sandy

18 Aug 2025

·

Stayed 1 night

Room was clean with full size refrigerator, microwave and dishwasher

8

Katanna

11 Jul 2025

·

Stayed 2 nights

Great stay except switching rooms initially due to the first rooms AC not working.

8

Connie

1 May 2024

·

Stayed 1 night

Couldnt close bathroom door. Noisy people next door.

10

Jake

29 Dec 2025

·

Stayed 1 night

Super comfortable and clean. Great place to stay in Salt Lake with a family. The room was large and fit us all nicely.

10

Sarah

26 May 2025

·

Stayed 7 nights

Well appointed rooms, well maintained, lots of space and fabulous views

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Service

Staff are often friendly and helpful, with occasional upgrades, yet multiple reviews cite slow responses, difficulty reaching the front desk, and unhelpful or unfriendly interactions.

Related guest reviews

2

aloke

10 Aug 2025

·

Stayed 2 nights

Incorrectly specified features: garage door did not work; EV charging was not free and 50% higher than most places. WiFi was slow. Staff was not able to help as they need permission from Manager who is not on the property on the weekend. I would not pick this hotel again, even though we have been Hilton Honors members for over 2 decades

2

wandy

16 Mar 2025

·

Stayed 3 nights

The service was terrible! After 3 rd day with no one to pick up garbage or change of towels and sheets, there was no phone in the suite to call front desk. I went down to front desk twice to ask for towels and garbage pick up to no avail. I called from my cell and was put on hold. After several Attempts I called Hilton Corporate help line and they called the front desk and finally someone showed up to pick up garbage and bring towels. There were full garbage bags out front of other rooms. Seems like there is no room service available. I was on the 4th floor and on top of our room there were children running wild and banging , i had to call front desk again but the running and noise went on until close to 2:00 am. First time in years I have had such a terrible experience. The staff just was a no show! No cameras in the hallways and no security.

8

Mitsy

11 Dec 2025

·

Stayed 2 nights

The staff was very helpful and the room was amazing.

10

Constance L

3 Apr 2025

·

Stayed 1 night

The front desk people were absolutely incredible. They were fun, welcoming and amazing. Thank you.

10

Vicky

8 Aug 2025

·

Stayed 2 nights

The front desk gal was SO friendly, she even upgraded my room because I had traveled 17hrs that day

4

arbi

13 Dec 2023

·

Stayed 3 nights

1 star for checking in and customer service , 4 star for the room and location. So I checked in around 7pm with my family . The guy was seating behind the counter was really rude. He acted like he didn’t wanna be there! Or underpaid . Or he had personal problems. I don’t know how to explain! As if we were staying there for free . He didn’t answer any questions. I had a big smile on his face . I did not feel welcome after 10 Hours drive. I don’t blame him . I think is lack management. Oh and get ready to pay $150 deposit for each room . We had 2 rooms .

4

Daisy

15 Dec 2025

·

Stayed 3 nights

Stay was for 4 days/3 nights and we did not get any housekeeping services. Had to call to get fresh towels and more toilet paper. Front desk was not friendly at all.

10

Katie

10 Jun 2025

·

Stayed 2 nights

Access to many events and additional activities was very convenient without personal driving. The staff were very friendly and helpful. Security measures made you feel safe without being inconvenienced.

2

Jennifer

26 Dec 2023

·

Stayed 3 nights

This was a disaster from the start. I checked in at 3pm and was put into a room that had obviously never been cleaned from the guest before. They changed my room, which I had also asked for an extra cleaning service, but apparently that service request was never put in and I was told they wouldnt come and clean my room. I said hey its Christmas do you think you can give me some fresh towels at least? They said yes, but they never came. I callled the front desk MANY times to discuss issues and never had anyone pick up, same with housekeeping except for that one time they picked up.

4

Jen

23 Mar 2025

·

Stayed 3 nights

Unfortunately service was not great. Getting ahold of the front desk is challenging. And area near hotel is unsafe.

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Location

Central and walkable to venues like the Delta Center, Gateway and Amtrak, but many note a significant homeless presence and a rough feel; hotel security measures help some guests feel safer.

Related guest reviews

8

Derek

4 Dec 2025

·

Stayed 1 night

Spacious room. Clean. Appreciated the easy check in, good location to downtown, and free breakfast. Looked like there was renovation on our floor and our room’s toilet didn’t flush well. Got clogged twice in just 24 hours.

10

Kathryn

15 Oct 2024

·

Stayed 2 nights

The hotel itself waa excellent, great staff, really clean, a lot of saftey measures, and the rooms were great! Only issue was the surrounding area is pretty sketchy, a lot of homeless people around, especially at night. We didnt mind too much, but something to keep in mind!

10

Jenny

16 Feb 2025

·

Stayed 1 night

This is a great location for walking to many restaurants and to the Gateway. Also the outside pool and hang out area is super cool, it would be fun to.visit in the summer. The staff was friendly and the room was perfect for us.

8

Peter

29 Sept 2025

·

Stayed 2 nights

Overall a nice place to stay. A little more from downtown than expected. Decent breakfast . Overall great value for price. The immediate area is a little rough but felt safe

10

Evelyn

31 Mar 2025

·

Stayed 1 night

The staff was a great help - there’s a large homeless population around but they’re mostly harmless. The staff are good at guiding you the safe routes because it’s totally walkable!! Stayed there for a concert at the Delta center.

10

Khanh

2 Sept 2024

·

Stayed 1 night

Clean and good location for lot of attractions

10

Stacey

26 Oct 2024

·

Stayed 1 night

I liked that it was in walking distance to the Delta Center. I didn't like the first street we took across from the motel. It was dirty and full of homeless people.

8

Shelly

2 May 2023

·

Stayed 3 nights

Booked this hotel because it was close to the Amtrak station. The hotel itself is very nice but the surrounding area is not. Will never stay here again because of the location.

10

Anne

2 Sept 2025

·

Stayed 4 nights

Conveniently located. My sister became a regular at an Italian restaurant in the next block. I didn't have a problem, but my sister was very wary of the homeless in the park across the street. Safety measures were in place for entry into the hotel and using the elevators. You needed your key card to access both.

10

Michael

15 Jun 2025

·

Stayed 1 night

The room and staff were excellent... the hotel is located by a very nice shopping area, but there were quite a few homeless people around... I would recommend driving or Ubering at night.

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Dining

Complimentary breakfast receives frequent praise for variety and hot items, but several reviews cite mediocre quality, items not hot, or slow restocking; a limited midweek evening reception is noted.

Related guest reviews

10

Paula

21 Aug 2025

·

Stayed 3 nights

Room was spacious and comfortable. We enjoyed the pool and fitness center. The breakfast offerings were quite extensive and the Wednesday evening soup, salad, appetizers drinks and dessert was very nice!

10

Caryn

11 Jun 2025

·

Stayed 1 night

Hotel in nice condition. Comfortable beds. Best continental breakfast I’ve had at a hotel in a long time!

6

Conrad

14 Sept 2025

·

Stayed 1 night

The breakfast was not good. Probably the worst I’ve had. And the parking garage app wouldnt work so we always had to call to get them to open the door. Hotel was clean.

8

James

25 Nov 2025

·

Stayed 4 nights

Warmers needed to keep food hotter

10

Tina

25 Jun 2025

·

Stayed 2 nights

Nice stay! Clean room with basic hotel breakfast.

10

Jean

21 Aug 2023

·

Stayed 7 nights

Breakfasts are so good , varied and abundant. !

4

Jonathan

20 Dec 2025

·

Stayed 2 nights

The room had some old amenities, like old TVs widely the ability to open a streaming app. The tub was old, stained, busted, and patched. The breakfast, while free, was very meh. Low choice and low quality. The staff were very friendly though

10

Gregory

24 Jun 2024

·

Stayed 1 night

Breakfast was excellent

4

James

25 Jul 2024

·

Stayed 2 nights

Big disappointment is the morning breakfast. They don’t refill their food and coffee stations. It leaves a bad experience for the place. We booked this place because they advertised breakfast but unfortunately the expectations were not meant. This was a common feeling with the other guests. I would not recommend this place.

10

Rebecca

11 Jun 2025

·

Stayed 1 night

Beautiful rooms, fantastic breakfast, great pool.

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Month	Average price
January	US$203
February	US$258
March	US$241
April	US$224
May	US$279
June	US$220
July	US$206
August	US$178
September	US$218
October	US$231
November	US$136
December	US$135

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $314	3 $255
4 $171	5 $315	6 $444	7 $421	8 $392	9 $364	10 $310
11 $147	12 $161	13 $228	14 $267	15 $339	16 $377	17 $286
18 $164	19 $194	20 $237	21 $216	22 $267	23 $302	24 $350
25 $155	26 $152	27 $152	28 $153	29 $189	30 $188	31 $150

Homewood Suites by Hilton Salt Lake City-Downtown

Prices for Homewood Suites by Hilton Salt Lake City-Downtown

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Suite, Accessible

1Kg 2Qs Accessible 2Bdrm Nosmok

2 Queens Bedroom Suite

Suite, 2 Queen Beds, Accessible

Suite, 2 Queen Beds, Accessible

Studio, Accessible

Studio Suite

Studio Suite, 2 Queen Beds

1 King 2Queens 2Bdrm Nosmok

Guest reviews of Homewood Suites by Hilton Salt Lake City-Downtown

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Homewood Suites by Hilton Salt Lake City-Downtown

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $269
20 $186	21 $196	22 $248	23 $385	24	25 $346	26 $206
27 $156	28 $190	29	30 $391