Is parking available at the property?

Limited parking is available on-site, and valet parking is also offered. Reservations are not required for parking.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately MXN 390 for adults and MXN 235 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific room accessibility details are not provided.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Ixtapa, within a 5-minute drive of Marina Ixtapa and El Palmar Beach. It is approximately 18.1 km from Ixtapa - Zihuatanejo International Airport.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool. Specific operational hours are not provided, but it is available for guests to enjoy.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property does not provide information on the availability of extra beds or cribs. Guests are encouraged to contact the property directly for specific requests.

Emporio Ixtapa - Optional All Inclusive Hotel

Average nightly price at Emporio Ixtapa - with Optional All Inclusive by month, last 12 months (USD)
Month	Average price
January	US$121
February	US$104
March	US$102
April	US$109
May	US$119
June	US$95
July	US$115
August	US$121
September	US$104
October	US$87
November	US$104
December	US$142

What guests think

At Emporio Ixtapa - with Optional All Inclusive, travelers frequently praise the friendly, attentive staff, beachfront location, and family-friendly pools, while noting an older property with some maintenance issues and occasional cleanliness lapses, especially around busy pool areas.

Many guests like the breakfast and overall food, but report repetitive buffets, limited specialty dining with reservations, and an all-inclusive that can feel limited or not worth the cost. Ocean views and effective air conditioning are appreciated, but noise from pool music and nightly shows is recurring, and check-in lines or delays happen. Expect a lively, mid-range beach stay where service and location stand out over modern finishes or quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Beachfront pool areas, kids’ slides, nightly entertainment, and a pool bar are popular, with loungers and cabanas noted; however, pools can be crowded or overly warm, elevators are few and slow, and some amenities are dated or out of service.

Related guest reviews

6

BARBARA

7 Mar 2025

·

Stayed 10 nights

While the pool, the beach, the restaurant, and the hotel were clean and great, the one big problem was NOISE. There was constant music and announcements all day long, and after 9 p.m., there were shows that went on till midnight. There was not a single place to sit and have a conversation! Two wedding were held on the grounds with LOUD music till midnight. We felt bombarded by noise and won't return because of it.

10

Armando

22 May 2025

·

Stayed 1 night

I like pretty much everything about this place, nice and clean with the stuff going the extra mile trying to help me, the one thing that I encounter was that out of the two elevators only one of them was working and sometimes it would take longer or it would get full quickly, other than that I would definitely stay there again…

8

OSBALDO

18 Jul 2025

·

Stayed 7 nights

its a family place to stay rooms are ok and nothing special. a lil out dated but for the price its good. we only got breakfast with our stay and there was only one different dish everyday, other than that everything else is the same every day. theres many walking restaurants close by. they have nice kids pools with slides that was fun for them but pools need to be cleaned better cause water looks dirty and ur swim gear will smell bad. they have entertainment every day starting around 9pm which was fun. Would i stay here again...... just adults i dont think so, with kids maaaaaybeee.

8

Jose

9 Jul 2025

·

Stayed 3 nights

The swimming pool is too sallow 3 feet, and too warm, everything else was great

10

Alex

8 Aug 2025

·

Stayed 2 nights

Very friendly staff. The pool areas are very clean and the pool bar was my favorite thing about the hotel. The beach area could have some more lounges or a variety of lounges and hammocks.

8

Marina

24 Jul 2025

·

Stayed 3 nights

Tiene un buen club de playa

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8

Marcel

16 Feb 2025

·

Stayed 10 nights

Didnt like noise from OHana bar till 330 in morning. Couldnt open windows for a breaze

2

Francisco

22 Apr 2025

·

Stayed 3 nights

Me decepcionó mucho esta estancia. El jacuzzi estuvo roto durante toda nuestra estancia y cada vez que preguntábamos por él, los trabajadores nos decían que iban a preguntar, pero nunca nos decían nada. También se armó una pelea y mi madre casi fue golpeada por uno de los hombres, y los trabajadores no hicieron nada para detenerla. El socorrista fue el único que intentó detener la pelea. Las señoras de la limpieza fueron buenas. Las señoras de las toallas también intentaron cobrarnos por dejar cosas en las toallas, algo de lo que no nos informaron al principio. Además, todas las noches el hotel ponía música muy alta hasta muy tarde, aproximadamente a las 00:00. Me pareció una gran falta de consideración; lo entendería si fuera para eventos especiales, pero era así todas las noches. Además, la plomería no funcionaba a las 6:00 y tuvimos que llamar a la plomería. Teníamos hormigas en la habitación.

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10

Liulfo

22 Jul 2025

·

Stayed 2 nights

beach its the best and cervices'

6

Markus Leo

21 Mar 2025

·

Stayed 3 nights

Unfreundlicher und umständlicher Check-in. Extrem laute Animation beim Pool und in der Lobby. Sehr schöne Lage direkt am Meer. Zimmer war sehr gross und schön. Qualität der Speisen und Auswahl des Buffets eher mittelmässig. Personal im Restaurant war freundlich. Wer einen ruhigen Urlaub verbringen möchte ist hier aber sicher fehl am Platz

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Cleanliness

Many guests found rooms and common areas clean, but recurring issues include musty or moldy odors, occasional pests, and inconsistent pool or hot tub cleanliness.

Related guest reviews

8

carole

5 Mar 2025

·

Stayed 21 nights

L’intérieur de l’hôtel et de la salle de buffet sont très propres mais l’entretien de la piscine et des chaises sur la plage laissent à désirer

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8

OSBALDO

18 Jul 2025

·

Stayed 7 nights

its a family place to stay rooms are ok and nothing special. a lil out dated but for the price its good. we only got breakfast with our stay and there was only one different dish everyday, other than that everything else is the same every day. theres many walking restaurants close by. they have nice kids pools with slides that was fun for them but pools need to be cleaned better cause water looks dirty and ur swim gear will smell bad. they have entertainment every day starting around 9pm which was fun. Would i stay here again...... just adults i dont think so, with kids maaaaaybeee.

2

Roberto

22 Nov 2025

·

Stayed 3 nights

The room smelled like dirty mop water . The pillows and sheets had black stuff all over them . The fridge didn’t work so we had to request another . Only one elevator for 100’s of people and the place was so packed it was uncomfortable . The hot tub was slimey when sitting down and the pool was so warm for the 100s of people in it . I was suppose to stay 3 nights and decided to check out after 1 night and they would not issue me a refund . Out of the 5 hotels we stayed at this was the worst one . I do not recommend!

10

Jonathan

29 Jan 2026

·

Stayed 7 nights

The hotel was very nice and clean. The staff was exceptional and very nice and courteous the breakfast buffet was outstanding i’m very happy with my stay there. It was my first time and I would recommend it for anybody beautiful place and the staff was amazing.

4

Lizet

26 Jul 2024

·

Stayed 6 nights

The room we stayed in smelled bad like mold and after telling them they never did nothing. And on the last day saw a big flying roach.

2

Aarón

5 Sept 2024

·

Stayed 4 nights

Tuvimos muchos piquetes de chinches al volver a casa había algunas muertas en el equipaje

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6

Duygu

6 Jan 2026

·

Stayed 2 nights

The hotel was outdated and smelled like mold in both the building and room. While the towels were clean, they also didn’t smell pleasant, but this became tolerable. The location was great, and the pool was beautiful. However, someone overdrank and vomited near the pool, which we fortunately noticed and left immediately.

10

James

25 Nov 2025

·

Stayed 3 nights

Rooms were clean and staff very friendly. Great view from room.

8

Braxton

26 Nov 2024

·

Stayed 3 nights

Ubicación del hotel buena, pero las instalaciones ya son muy viejas y huele mucho a humedad, falta variedad en el menú de todo el día.

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6

Nicole

2 Mar 2025

·

Stayed 21 nights

Bonjour, j’aime la proximité de cette hôtel! Le personnel courtois! Excellent service femme de chambre! La sécurité! Les services de l’hôtel ont beaucoup diminué la nourriture très médiocre moins de fruits variés eau dans jus le matin etc…comparé aux années précédentes la propreté des chaises et piscines exécrables! La salle à dîner et comptoir moins propre aussi! La piscine eau visqueuse! Boissons vendu différents prix ex: Pinacolada 90 peso! Le lendemain 140 peso et enfin 70 peso ! Droit à 15 rabais pas appliqués les premières semaines il a fallu que le directeur s’en mêle etc… petit resto extérieur fermé à plusieurs reprises ! Très déçu cette année a comparer aux années précédentes!

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Rooms

Guests like ocean views, comfortable beds, and effective air conditioning, but rooms are dated, some are small or musty, maintenance issues appear, there are no balconies, and noise can carry from shows or the pool.

Related guest reviews

8

Pilar

12 Apr 2025

·

Stayed 2 nights

Las habitaciones muy pequeñas

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10

Lisa

28 Oct 2025

·

Stayed 1 night

2nd time staying here. Ocean view room was spacious, clean and the bed comfortable. Bathroom was also spacious and clean.

6

Abelardo

29 Sept 2025

·

Stayed 1 night

I loved the view

8

Itzel

4 Jan 2025

·

Stayed 4 nights

El hotel es pequeño, se nota que ya tiene sus años, pero es cómodo, si no requieres gran lujo es la opción, la comida está bien, la barra libre acceptable, la alberca cumple, la zona de niños si es muy pequeña, el acceso a la playa está muy bien y el servicio del personal sin quejas, son atentos y amables.

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10

John

18 Jan 2025

·

Stayed 14 nights

Had a beautiful suite and views. But, like living in a disco. Loud music by pool directed towards rooms every day till the pool closed. Never opened windows, couldn’t nap during heat of the day

6

Maria

18 Feb 2025

·

Stayed 1 night

This hotel needs some attention. Rust in shower and bathroom Worn furniture. Lots and lots of people. Have to wear wrist bands and they don’t cut them off until you check out. People are friendly and breakfast is like grand central station. Not a relaxing environment and this was low season.

10

Angel

15 Jun 2025

·

Stayed 4 nights

Nos gusto la atención del personal y es un hotel muy bonito su playa es tranquila muy rica comida. Lo que no nos agrado mucho fue que las almohadas olian mal y el espacio en los cuartos

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8

JORGE

21 May 2025

·

Stayed 1 night

So hotel needs renovations at least from flor 5 to 1 rooms are old...

8

Denis

24 Feb 2025

·

Stayed 14 nights

Location to other resorts, central to the beach, Playa Palmer. Across the street from the commercial district, shopping, dinning, banks, bars, Ixtapa Rotary Club meeting clubhouse. Very walkable. Property does not have any balconies, which is strange for a resort.

6

Christine

2 Dec 2025

·

Stayed 28 nights

The place was older than expected, the staff was good although spoke little English so a few misunderstanding along the way. The pool was nice but overly crowded and extremely loud. The corner suite was spacious though the air conditioning smelled musty.

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Service

Service is frequently praised as friendly and helpful across the property, though reception can be slow or curt, check-in lines form at peak times, English support is limited, and occasional policy enforcement feels inconsistent.

Related guest reviews

8

Cynthia

15 Mar 2025

·

Stayed 13 nights

Enjoyed our two weeks at the Emporio. The staff were always helpful and went above and beyond expectations. The food was average, but they are willing to accommodate special requests. Menu prices were reasonable. The BBQ night was very good. Entertainment every night. Caters mostly to Mexican crowd. Main complaint was the coffee, especially in the rooms, was awful! Also, the over-zealous security staff removing our belongings from our cabana while we were enjoying breakfast was upsetting… otherwise, a good experience. We will return.

10

Armando

22 May 2025

·

Stayed 1 night

I like pretty much everything about this place, nice and clean with the stuff going the extra mile trying to help me, the one thing that I encounter was that out of the two elevators only one of them was working and sometimes it would take longer or it would get full quickly, other than that I would definitely stay there again…

10

Gregory Webb

15 Nov 2025

·

Stayed 7 nights

The service was exceptional. The breakfast omelets were fabulous. Rosa in animation was enthusiastic! Abigail and Gina in reception were delightfully welcoming. Julian and Jesus were terrific bellboys. Itzel was pleasant and helpful with assorted issues. Although there are a couple of new bicycles, they still need MORE new bicycles. The air conditioning was a blessing as it was particularly humid this visit. The beach was super clean and the lounge chairs and umbrellas were great for sunbathing and enjoying the days and the sunsets. I always thoroughly enjoy my stays at Hotel Emporio and I will continue to do so on future visits. The staff is dedicated to making everything wonderful for me as a guest and I truly appreciate all of their smiles and kind gestures in serving me.

8

Marilyn

11 Jan 2026

·

Stayed 6 nights

The room we very clean. The reception staff were not very friendly or helpful. The one thing that stood out most was the staff, excluding reception staff. They were helpful, happy, kind, always going the extra to make you feel welcome. From the cleaning staff, to bar tenders to servers I can not praise them enough. Maybe giving the reception staff the same training would improve the first impression…

10

Jonathan

29 Jan 2026

·

Stayed 7 nights

The hotel was very nice and clean. The staff was exceptional and very nice and courteous the breakfast buffet was outstanding i’m very happy with my stay there. It was my first time and I would recommend it for anybody beautiful place and the staff was amazing.

4

sandra

1 Jul 2024

·

Stayed 4 nights

Staff at reception not very nice.

2

Armando

12 Oct 2024

·

Stayed 4 nights

De las peores reservaciones que he tenido. Llegando al hotel me dieron una habitación con olor a humedad terrible. Me cambiaron a una habitación donde la tubería tenia sonidos. Lo peor fue qué en las instalaciones hay personas en estado de ebriedad. Con música tanto en la, Playa como en área de alberca a todo volumen. Tuve que irme del hotel ya qué no se hicieron responsables por una falta de respeto a mi esposa por parte de un huésped es totañ estado de ebriedad. Pedí mi reembolso qué aun no me lo han dado al corporativo sin tener respuesta alguna. No lo recomiendo. Pesima experiencia. Si pueden encontrar otras opciones. Reserven en otro hotel. Muy mala experiencia.

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6

Alejandra

4 Mar 2025

·

Stayed 2 nights

I was charged double without notice and when I notified them, they took it as if it was my fault.

10

Ana

9 Dec 2024

·

Stayed 3 nights

Todo el personal muy amable, en recepción desde que llegas te explican a detalle el proceso Check in y check out así como las amenidades! Súper recomendable 👍

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4

Leander

25 Jan 2025

·

Stayed 1 night

Check in process was very slow. More staff should be checking in guests when there is a line up to check in after 3pm. Seems that other staff at front desk are waiting for customers to check out or with room issues and are just standing there with nothing to do as the checkin line grows Should be better staff management in my opinion.

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Location

Beachfront and central, with shops, restaurants, and public transport just across the street; the beach is beautiful, though the surf can be strong.

Related guest reviews

10

Louis

13 Feb 2025

·

Stayed 7 nights

This resort is located in the middle of the Ixtapa hotel zone. There are restaurants, bars, vendors, pharmacies and a few small grocery stores right across the street. The facility is clean and the rooms are comfortable. The staff at the front desk and the concierge team are friendly and accommodating. Very nice place to stay. Gracias!

8

Marilyn

28 Feb 2025

·

Stayed 1 night

In a great location

10

Gregory

10 May 2025

·

Stayed 7 nights

I stay here every time that I return to Ixtapa. The personnel at this hotel are top notch and always make me feel at home. Their pleasant attitude and helpful service are the reason that i always return to the Hotel Emporio. I, also, like the location because it is right across the street from good shopping and many restaurants. The bus / combi stop in front of the hotel makes it easy to visit the market and other places in the town of Zihuatanejo. The Palmar Beach in front of the hotel is beautiful and fantastic for walking and sunsets. I really like this property and always feel relaxed and refreshed when I visit.

10

Jorge

1 Apr 2025

·

Stayed 2 nights

Location of this property is exelent, and the staff too.

8

Cindy

18 Mar 2025

·

Stayed 14 nights

We have stayed here before. The Emporio is a bit dated, but we don't spend much time inside, so don't really care. We chose the breakfast option this trip and it was fine. Cheaper than eating out every breakfast. Housekeeping was timely every day. The beach in this area CANNOT BE BEAT, and you are right in the middle of the hotel zone so easy walk to MANY, MANY good places to eat. Easy taxi ride to Zihua. Felt safe! Will be back in Ixtapa again!!!!!!!!!!!!!

8

N

25 Sept 2024

·

Stayed 5 nights

Good location, a nice plaza across the street, convenient public transportation to Zihuateneja Centro, reasonable value for the cost.

10

Zita itzel

30 Jul 2025

·

Stayed 2 nights

Me encantó … esta super bien localizado alrededor hay tiendas y restaurantes . Y el servicio en el hotel muy recomendado . Instalaciones limpias y comidas y bebidas super deli

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10

Linda

1 Feb 2025

·

Stayed 16 nights

The location is great, staff is great, and the option to be all inclusive or not is the best. Food is very good but we prefer to explore and eat in town.

8

Denis

24 Feb 2025

·

Stayed 14 nights

Location to other resorts, central to the beach, Playa Palmer. Across the street from the commercial district, shopping, dinning, banks, bars, Ixtapa Rotary Club meeting clubhouse. Very walkable. Property does not have any balconies, which is strange for a resort.

8

Tito Netzahualcoyotl

1 Jun 2024

·

Stayed 3 nights

Exelente ubicación a pie de Playa

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Dining

Breakfast and overall food earn praise, but many note repetitive buffets, few on-site restaurant options with reservations needed, average drink quality in the all-inclusive, and coffee that could improve.

Related guest reviews

8

Cynthia

15 Mar 2025

·

Stayed 13 nights

Enjoyed our two weeks at the Emporio. The staff were always helpful and went above and beyond expectations. The food was average, but they are willing to accommodate special requests. Menu prices were reasonable. The BBQ night was very good. Entertainment every night. Caters mostly to Mexican crowd. Main complaint was the coffee, especially in the rooms, was awful! Also, the over-zealous security staff removing our belongings from our cabana while we were enjoying breakfast was upsetting… otherwise, a good experience. We will return.

8

Sandra

29 Mar 2025

·

Stayed 3 nights

Loud parties after 10 pm in the lobby. We were in the back rooms, gratefully. Those with the “best” rooms would have been right in the middle of it. The food on site was boring after the first day. But the food across the street wasn’t anything better. But it’s a beautiful area, very clean and peaceful. The beach is fabulous, very clean.

10

Maria

27 Dec 2025

·

Stayed 2 nights

It’s an inexpensive all inclusive hotel if you choose that option. I liked that you could do ala carte as well. My family enjoyed it. Food was good. Right on the beach. The towel system is slow but I understand why. The entertainment was good. We had live music. Itvisxreally close to shots and restaurante if you choose to leave the beach and pool. I could only do 2 -3 days of all inclusive . There’s a Dominos right outside the property. Lots of cabanas and chairs . It’s a smaller resort/ hotel. Free parking is a plus. Wifi was good.

4

Alan

7 Apr 2025

·

Stayed 4 nights

Sentí que quedó de ver mucho ya que las opciones de actividades para el plan todo incluido eran muy limitadas, solo tenían paseo de bicicletas a las 8 de la mañana, aquaerobics, zumba, voleibol de playa. También las opciones de comida eran muy repetitivas en el desayuno comida y cena vas a encontrar papas, de una u otra forma de preparación pero vas a tener papas, verduras al vapor que nadie consumía, frijoles, pollo, el tema del pollo lo mismo lo preparaban de una u otra manera pero eran piezas de pollo completas con la piel ni siquiera era pollo desmenuzado o deshebrado nada y huevos. En el restaurante condimento tener un problema con los pájaros los meseros parecía que dedicaban más tiempo a espantarlos que atender a los clientes. El tema de las bebidas para hacer todo incluido pues no era la mejor opción en cuanto a calidad de bebidas. En la habitación se nota la antigüedad la tele fallaba le tomaba su tiempo tomar color. Solo tiene dos elevadores para 10 pisos entonces el tiempo de espera si puede ser algo por lo que en ocasiones optábamos mejor por las escaleras. En fin siento que nos quedó mucho ha deber el hotel y los servicios que ofrece.

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8

Kelly

23 Mar 2025

·

Stayed 5 nights

4th time staying, the hotel is showing its age but the staff are great and the convenience with immediate accessibility to the beach and restaurants across the street can’t be beat. Only complaint like most Mexican hotels is the buffet, we only had the European plan (breakfast included) and the food was the same for all days of our stay. But service was great

8

Cord

4 Apr 2025

·

Stayed 3 nights

The hotel is very nice. The staff was friendly and helpful. Nice pool. Good location, but the breakfast buffet could use a little more variety.

4

Kelly

22 Jul 2025

·

Stayed 5 nights

They have only 1 restaurant is not enough for all the people, food was not tasty same everyday !!! Presentation on food is horrible The worse snack area !!!! every day the same hotdogs and plain hamburgers Location is great unfortunately the food is making this hotel cheap and unpleasant 🙄 I’m never coming back to this hotel disappointed about this property

8

Fernando

20 Jul 2025

·

Stayed 6 nights

Es un hotel que por su antigüedad ya tienen algunos detalles las habitaciones. Sin lugar a dudas ya requiere una mejora. El restaurante Condimento sirve alimentos de muy alta calidad. Desayuno, comida y cena en su bufet son excelentes, para mi opinión es lo mejor del hotel.

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8

Miguel Alejandro

14 Apr 2024

·

Stayed 5 nights

Lo que no me gustó es que repiten mucho el menú en el Restaurante, me quedé una semana y me aburrió el mismo menú casi todos los días

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8

Litzy

5 Apr 2024

·

Stayed 1 night

La comida en general no es muy buena, el trato en el restaurante buffet no fue del todo grato. Los horarios no son tan claros y la variedad da mucho que desear. El trato de los botones fue excelente le dio el plus al lugar.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $96	4 $93	5 $119	6 $331	7 $289
8 $102	9 $128	10 $119	11 $95	12 $95	13 $138	14 $268
15 $118	16 $102	17 $110	18 $95	19 $102	20 $138	21 $138
22 $102	23 $110	24 $110	25 $128	26 $219	27 $156	28 $219
29 $102	30 $102

Su	Mo	Tu	We	Th	Fr	Sa
		1 $120	2 $102	3 $95	4 $156	5 $156
6 $95	7 $102	8 $102	9 $95	10 $102	11 $130	12 $147
13 $95	14 $119	15 $119	16 $110	17 $130	18 $119	19
20 $274	21	22 $629	23 $596	24 $280	25 $630	26 $665
27 $515	28 $186	29 $140	30 $230	31

Emporio Ixtapa - with Optional All Inclusive

Prices for Emporio Ixtapa - with Optional All Inclusive

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed, Ocean View

Suite, 2 Double Beds

Superior Room, 1 King Bed, Mountain View

Suite, 1 King Bed

Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Mountain View

Standard Double Or Twin Room

Guest reviews of Emporio Ixtapa - with Optional All Inclusive

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Emporio Ixtapa - with Optional All Inclusive

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