Name: Nairobi Serena Hotel
Address: Kenyatta Avenue, Kilimani, Nairobi, Nairobi (and vicinity), Kenya, Nairobi, Nairobi County, Kenya
Rating: 8.77

Guest reviews

8.8

Fabulous

Based on 268 verified reviews

Who stays here?

Business

48%

Couple

25%

Family

11%

Group

9%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

At Nairobi Serena Hotel, reviewers consistently praise the friendly, attentive service, clean and well-kept facilities, and a relaxing pool and spa, describing a classic, centrally located property that feels like an oasis near busy downtown Nairobi.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Gary

3 weeks ago

·

Stayed 3 nights

A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi

10

Jessica

Apr 11, 2026

·

Stayed 3 nights

Superb stat with my family. Location, clean nice rooms. Lovely facilities and friendly staff

10

Christian

Jan 31, 2026

·

Stayed 1 night

The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!

10

Audrey

Jan 28, 2026

·

Stayed 1 night

Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.

10

Mario

Jan 10, 2026

·

Stayed 1 night

Friendly staff.

Kenyatta Avenue, Kilimani, Nairobi, Nairobi (and vicinity), Kenya

Location

Located in Kilimani neighborhood, Nairobi Serena Hotel is connected to the convention center. Village Market and Thika Road Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Uhuru Park and Nairobi National Park. University of Nairobi and United Nations Office at Nairobi are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.

More location info

Property Policies

Check-in

Check-out

From 12:00 to 23:30

Before 10:00

FAQs

Yes, complimentary on-site parking is available for guests.

Breakfast is available on the premises, allowing guests to start their day stress-free. Specific serving hours are not mentioned.

Check-in is at 12:00 PM and check-out is at 10:00 AM. Early or late check-in/check-out may be available upon request.

Yes, airport shuttle services are available, and guests can pre-book these services prior to checking in.

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas.

The hotel is located in the Kilimani neighborhood of Nairobi, connected to the convention center and close to attractions like Uhuru Park and Nairobi National Park.

Yes, the hotel features an outdoor swimming pool, allowing guests to unwind and enjoy leisure moments.

Children are welcome at the hotel, and there is no mention of a minimum age for children to stay for free.

Nairobi Serena Hotel

Amenities

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