Is parking available at the hotel?

Self parking is available on-site for a fee of USD 42 per night, which includes in/out privileges. Reservations are not required.

Does the hotel allow pets?

Pets are not allowed at the hotel. However, service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What is the hotel's location like?

The hotel is centrally located in San Jose, just a 4-minute walk from the San Jose McEnery Convention Center and 6 minutes from CSU San Jose State University. It is approximately 8.9 miles from Levi's Stadium and 0.9 miles from SAP Center at San Jose.

What are the policies for children staying at the hotel?

One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Stay at Four Points by Sheraton San Jose Downtown

Average nightly price at Four Points by Sheraton San Jose Downtown by month, last 12 months (USD)
Month	Average price
January	US$189
February	US$227
March	US$416
April	US$162
May	US$251
June	US$222
July	US$227
August	US$185
September	US$291
October	US$242
November	US$193
December	US$164

What guests think

At Four Points by Sheraton San Jose Downtown, travelers frequently highlight friendly, welcoming staff, generally clean, modern-feeling rooms, and a very central, walkable location near SJSU, the convention center, light rail, and plenty of restaurants and venues.

Recurring drawbacks are pricey and sometimes awkward self-parking, street and light‑rail noise (and nightlife) that can disrupt sleep, and inconsistent on-site restaurant hours, with breakfast often unavailable. Some guests also found rooms small or beds too soft or worn, and a few reported cold or inconsistent hot water and occasional Wi‑Fi problems. Expect a convenient downtown base with personable service and solid rooms, but plan for parking costs and potential noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

An attached bar/restaurant is on-site, but hours can be limited and breakfast service is frequently unavailable. Parking is self-park, expensive for downtown, and access can be confusing or full at times.

Related guest reviews

8

Chantel

25 Aug 2025

·

Stayed 1 night

The property was nice and clean. Wasn’t a huge fan of the parking situation because there is no entry to the hotel through the parking lot that I could see. Other than that, I would stay there again.

10

glenn

1 Sept 2025

·

Stayed 2 nights

this hotel is a renovated landmark right in the heart of san jose. the staff greeted me like i was a family member. the room was very nice and well appointed. the Mosaic bar and restaurant is attached to the hotel and has very good food. you dont need valet parking since secure self parking is located adjacent to the hotel. no pool, but a relaxing outdoor courtyard.

10

MARVIN

17 Sept 2024

·

Stayed 2 nights

Everything is great except for the parking it should be free parking they charge $42 per night i think is ridiculous but the hotel is great j6st the parking they shoul let the guess know ahead of time about it

8

Anna

17 May 2025

·

Stayed 1 night

Friendly staff. Our room was nice and clean. There was some road construction going on so it was a bit noisy. Also parking was not free and it was not cheap.

8

Bianca

18 May 2025

·

Stayed 1 night

Hotel parking was closed when we arrived, so we had to park in the public parking but then the hotel parking lot opened during the night

10

Gloria

31 May 2025

·

Stayed 1 night

It’s a small place good for short term stays. Other than the restaurant linked to the building there are no other dinning options. Luckily there are a few places in a walking distance. The parking hard to maneuver since it’s only accessible on a one way street.

2

Rumiana

7 Jun 2025

·

Stayed 1 night

The property listed on the website says parking available, but didn't list the cost of the parking which was very expensive. The price should be listed on the website. Next time I will try to book thru different travel agency because the price for the parking should be listed on the website.

2

Rita

22 Apr 2024

·

Stayed 1 night

It was unclear where parking is for the small hotel (4 floors only). Parking is $45/day and there a few overnight options without walking a few blocks. If you have things that need to be brought to the room and you would have to make multiple trips, there is no offer to help or a suggestion on how to get guest belongings to the room. Breakfast options are limited on Sunday at the hotel. The elevator is terribly slow so it makes the most sense to take the stairs in the small hotel except for the fact that you can't take the stairwell down to the first floor. You can take the stairwell down 2 floors, find the indoor stairs, and then take those down to the lobby.

4

ROBERT

25 Aug 2025

·

Stayed 2 nights

REST. NOT OPEN OR LIMITED IN THE HOTEL . PARKING FOR GUEST THE SAME AS PARKING FOR NO GUEST -PRICE. (42.00 VS 43.00 PER DAY) OLD INTERIOR AND EXTERIOR.

8

James

22 Jun 2025

·

Stayed 1 night

This hotel would be rated higher if the parking was not $45. Downtown was empty so parking is not an issue, so I felt it was a hussle by Sheraton to charge so much for parking. Probably will find a hotel next time where parking is less expensive. Bad Business Plan!

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Cleanliness

Cleanliness earns frequent praise, with many describing rooms and common areas as very clean or spotless. A few reports cite odors or isolated misses such as a dirty towel or musty smells.

Related guest reviews

2

Joseph

30 Mar 2023

·

Stayed 1 night

Horrible experience. The lobby and staff were satisfactory. However, once I exited the elevator onto the floor where my room was located, I was hit with an intense smell of body odor and cigarettes. (I specifically requested a non smoking floor/room). As I entered my room. The smell only continued to grow worse. It got to the point where my significant other and I had migraines within minutes of being there. We immediately left and made other arrangements.

10

Damien

20 Aug 2024

·

Stayed 2 nights

To start, I am a professional house cleaner, so when I tell you this room was clean, it was CLEAN. I dust checked everywhere and not a spec, even on the tops of frames or headboards which is usually missed. The room, the bathrooms, scrubbed and spotless. I was so pleased! The room we got was King and for some reason came with two showers? I have never seen that before but it was lovely, I prefer a standing shower. The staff was AMAZING, so kind and friendly, happy to work with us when we wanted to keep our car on site after check out as we were attending an event. The event was at the convention center which was only a few minutes walk away from the hotel and the area was so clean and felt safe and easy to walk. My only issues of this stay was the mattress, it was worn and not the best for the back issues that I have, but this is the hit or miss of any hotel. The second issue is not the hotels fault, but outside of our side of the hotel was the trolley that ran all night, dining some bell every few hours. It's the only downsides. Despite this issue, I would absolutely stay here again the next time I am in the area. This stay was stellar and is THE place to stay when you are in down town San Jose, I can't wait to visit again.

10

Karen

1 Dec 2025

·

Stayed 2 nights

Room was small but very clean. Big TV, mini frig, coffee maker with coffee and tea. Plenty of electrical outlets. Comfy bed. Large bottles of hand soap, lotion, shampoo and conditioner. Good location. Pleasant staff. Everything we needed for a weekend of Christmas in the Park.

2

Kristina

13 Mar 2023

·

Stayed 1 night

Property was in terrible condition and smelled terrible. Obvious recent water damage caused terrible musty smell and overall dampness in our room. Don't stay here...much better options at the Marriott, Westin, or Hyatt in very close proximity. We were only there for one night and thankfully were not in the room other than to go to sleep. Terrible experience... Sheraton should have closed this entire property for renovation instead of just the 4th floor. Stay away!!

10

James

7 Jun 2025

·

Stayed 1 night

Clean and friendly

10

Teresa

29 Apr 2024

·

Stayed 2 nights

The hotel was elegant, updated and clean. VERY convenient to shopping and dining and to campus. Would definitely stay here again.

10

Ronald

1 Feb 2024

·

Stayed 2 nights

The place is very clean.

10

Blanca

30 Sept 2024

·

Stayed 1 night

Staff was amazing! Very very clean hotel.

10

Rhiannon

15 Dec 2023

·

Stayed 1 night

The room was very clean and spacious

8

Sarah

24 Nov 2024

·

Stayed 1 night

There was what looked like a dirty towel in the room, but I just didn't use it. Parking was too expensive, so I opted for street parking. It was close enough to walk to everything, so that was great!!

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from modern and comfortable to quite small, with several comments about soft or worn mattresses and thin walls/windows. Street, light‑rail, and nightlife noise are common, and a few guests noted hot‑water and Wi‑Fi issues.

Related guest reviews

10

Ruiqing

26 Jun 2024

·

Stayed 1 night

Window soundproofing needs to be improved.

8

emily

18 Feb 2025

·

Stayed 2 nights

The staff was excellent! So friendly and helpful. My only criticism is that the bed was so soft. I could’ve switched rooms, but I figured all the beds would be that soft …seriously way too soft.

8

Elliott

1 May 2025

·

Stayed 1 night

Room was very small

8

Thomas

13 Mar 2024

·

Stayed 1 night

The only negative is the bed. For a newly remodeled hotel the bed sagged in the middle and it looked like an old mattress. I woke up with soreness in my back. Room 416.

10

Martin

9 Jul 2025

·

Stayed 1 night

The bedroom was remodeled and looked great and felt very modern and comfortable

8

Elaine

7 Jul 2025

·

Stayed 1 night

I stayed on the second floor and the morning street noise disrupted my sleep.

10

Henry

13 May 2024

·

Stayed 1 night

It was very noisy from outside trolley all night.

4

Richard

24 Aug 2025

·

Stayed 2 nights

This property is pretty nice bits it’s starting to have problems. For the past two days my room doesn’t have hot water and they can’t seem to fix the problem. The person at the front desk keeps telling me that they will fix it but it hasn’t been solved yet. Too bad because it’s a reasonably priced, clean, boutique style property in a good area. If it wasn’t for the hot water problem I would review them much better. After this experience, I can’t recommend it and wouldn’t stay again.

6

Matthew

22 Feb 2025

·

Stayed 3 nights

Overall, this is a nice property. However, having double hung, single pane window in a downtown area isn’t optimal. Super loud at night when all the surrounding businesses receive supplies from trucks in the middle of the night. The trolly blaring its horn all night long doesn’t hel. I had about an hour of reprieve at 5am. If you’re not sensitive to noise when you’re trying to sleep, a very nice property with a long history. If street noise keeps you up, this might not be the place. I should note I live in the country and it’s dead silence at night. Nearly all other accommodations I’ve stayed have never bothered me. This one is just a little louder than the rest.

4

Jhonnatan

29 Oct 2024

·

Stayed 1 night

The wifi never worked, even though I asked the lady at the lobby to help me, she couldn’t figure out.

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AI-generated summary based on recent guest reviews

Service

Service is a strong point, with consistently friendly, welcoming staff and smooth check‑in. Isolated complaints mention rudeness or slow attention at the desk.

Related guest reviews

10

Erica

16 May 2023

·

Stayed 2 nights

Great Place to stay! Staff was very welcoming & friendly! Especially Moises, he was a great help! Definitely would recommend.

10

Marisa

27 Jul 2025

·

Stayed 1 night

Moses gave me excellent customer service by accomodating me with an early check-in, then recommending a fantastic breakfast spot nearby, being very helpful and friendly.

2

Lourdes

15 Feb 2025

·

Stayed 1 night

The hotel has a terrible customer service. They gave us a double bed for a couple for Valentine’s Day and they charge us $50 for parking. The lady at the front desk is has a terrible customer service and so rude but really friendly and not smiling at all. We feel we are not welcome in the hotel and when I ask questions she is sooooo rude. Can’t explain without being rude. You can’t have her as your front desk person.

10

Elizabeth

13 Jul 2025

·

Stayed 1 night

Front desk staff was very kind and welcoming.

10

Sean

3 May 2025

·

Stayed 1 night

The staff at check-in is amazing!

10

jimmy

10 Aug 2023

·

Stayed 1 night

The staff is the best, hands down

10

Nikkia

7 Nov 2025

·

Stayed 2 nights

This is my new home away from home! Mr. Kash is absolutely amazing and so welcoming. Entire hotel staff is wonderful. Rooms were clean and quiet. I love this hotel.

10

Eddie

14 Mar 2024

·

Stayed 3 nights

Highly recommend. Staff are outstanding, facilities are excellent, and my room was always clean, thanks to an outstanding housekeeping staff. I told the manager this is my "go to" hotel whenever I return.

6

Brandon

29 Oct 2023

·

Stayed 1 night

The street car comes by every 5 minutes with the bells ringing starting at 5AM…. It sounds like it’s IN the room. I stood at the front desk for 5 minutes while someone was sitting on their phone scrolling instagram. She never said anything to me and when someone else finally came to help, she hopped up and acted concerned. Overall the hotel is nice, great location, especially if you manage to not hear the street car.

10

Johneen

27 Oct 2025

·

Stayed 1 night

Early check-in was available, with an upgrade. The room was clean and comfortable. The Staff was WONDERFUL. We will definitely be back.

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AI-generated summary based on recent guest reviews

Location

Central downtown location is a major plus, walkable to SJSU, the convention center, restaurants, nightlife, and transit. Some guests noted area noise and occasional safety or homelessness concerns typical of the downtown setting.

Related guest reviews

10

Ludwig

21 Dec 2024

·

Stayed 1 night

Not in the safest area of downtown…

10

gayoung

30 Jul 2024

·

Stayed 2 nights

Location was perfect.

10

Erika

23 Jan 2023

·

Stayed 2 nights

Great location. Lots of shops and very close to convention center. Did not need a car to get anywhere.

10

Brandon

1 May 2025

·

Stayed 1 night

My stay was wonderful right in the heart of San Jose close to a lot of good eats etc i would definitely stay here again thank you Four Points!

10

Jennifer

27 Jul 2025

·

Stayed 1 night

The hotel was in a perfect location, close to SJSU and various restaurants. Very clean facility, and courteous staff. Would definitely return.

10

Jaime

20 Jun 2024

·

Stayed 1 night

Great location to The Civic and dinner at Morton’s. A five minute or less walk to both locations. Clean room and front desk service was fabulous.

10

Francis

13 Sept 2023

·

Stayed 1 night

Convenient stay near convention center

10

TAMI

28 Jan 2024

·

Stayed 1 night

Very happy with the hotel but the area was a little scary homeless people are very scary

10

Vamba

26 Jul 2024

·

Stayed 1 night

Smack in the middle of downtown

10

Tharsana

12 May 2025

·

Stayed 2 nights

Great hotel, very clean and right in downtown

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Dining

The attached bar/restaurant gets good feedback on drinks and food, but hours are inconsistent and breakfast is often unavailable or closes early. Several guests enjoyed a nightcap at the bar when open.

Related guest reviews

10

Kelly

19 Aug 2025

·

Stayed 1 night

Just got here, so far so good. Easy check in, friendly staff, and good bar\restaurant. Bartender and wait staff helpful and friendy.

10

glenn

1 Sept 2025

·

Stayed 2 nights

this hotel is a renovated landmark right in the heart of san jose. the staff greeted me like i was a family member. the room was very nice and well appointed. the Mosaic bar and restaurant is attached to the hotel and has very good food. you dont need valet parking since secure self parking is located adjacent to the hotel. no pool, but a relaxing outdoor courtyard.

8

Tammy

24 Feb 2025

·

Stayed 3 nights

The lobby is a little old and could use a refresh. The restaurant was supposed to be open daily for breakfast but wasn't. The room was large and comfortable, though for me the blanket was way to light weight. But the real turn off was having a Book of Morman Bible and Bible on the nightstand, which I found completely inappropriate and disconcerting. For that reason, I would NOT stay here again.

6

kevin

1 Mar 2023

·

Stayed 1 night

Front desk and service people are very friendly. Room was clean and roomy. Restaurant was closed except for dinner even though signage says it was open for breakfast. Tables were left with food and dirty dishes from the night before. Maybe we were lucky not to eat there. Bar was supposed to be open until 11:00 on Saturday night. We got back from our event at 10:45 and the bar was closed. This is not Sheraton quality. Next trip we will stay elsewhere.

8

Kelly

28 Aug 2023

·

Stayed 3 nights

I liked that it was close to the convention center. I didn’t like their restaurant hours. However the food was good. The hours were really nonconventional. I returned to the hotel for lunch and they didn’t open til 3. They had a couple snack machines that only took Visa cards and you had to spend $10 at a time. The room was clean and good enough for what I needed.

10

Trinidad

4 Aug 2025

·

Stayed 1 night

Enjoyed the bar for a night cap.

8

christine

11 Feb 2024

·

Stayed 1 night

the hotel and hotel staff were A - great front desk service and the room was immaculate. :) the attached restaurant, however, was odd. service was not great and the food was subpar. i'd stay at the hotel again - but i'd choose another place to eat.

8

Paul

24 Sept 2025

·

Stayed 1 night

It was cool. The restaurant is kinda weird, but we are it. It was quiet there, no drama, and the tv was nicer than what I've seen in other similarly priced hotels recently. Need was comfy, shower was big and water pressure was good

8

Corie

4 Feb 2024

·

Stayed 1 night

The hotel has character and the decor is nicely appointed. Really liked the dining options. We were visiting SJSU and the location is very convenient. $39.00 Parking is around the corner from the hotel (wasn’t too far).

10

Anatoly carrion

13 Aug 2024

·

Stayed 2 nights

Clean rooms, quiet too bad the restaurant don't open for breakfast, bartender was by himself, h3 was also cooking no help great guy.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $154	2 $386	3 $598	4 $375	5 $154	6 $147	7 $177
8 $153	9 $200	10 $293	11 $293	12 $154	13 $154	14 $146
15 $147	16 $271	17 $542	18 $422	19 $146	20 $146	21 $146
22 $147	23 $146	24 $147	25 $146	26 $146	27 $279	28 $224
29 $146	30 $302

Su	Mo	Tu	We	Th	Fr	Sa
		1 $357	2 $334	3 $224	4 $294	5 $290
6 $279	7 $313	8 $367	9 $379	10 $345	11 $301	12 $290
13 $290	14 $290	15 $324	16 $323	17 $279	18 $268	19 $301
20 $291	21 $302	22 $301	23 $302	24 $301	25 $304	26 $301
27 $291	28 $301	29 $301	30 $305	31 $191

Four Points by Sheraton San Jose Downtown

Prices for Four Points by Sheraton San Jose Downtown

Monthly average prices

About this property

Location

Room options

Deluxe Suite, 1 Bedroom, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 1 King Bed

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Deluxe Room, 1 King Bed with Sofa Bed

Room, 1 Queen Bed

Room, 2 Queen Beds, Hearing Accessible (Roll-In Shower)

Deluxe Room, 1 King Bed with Sofa Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Junior Suite, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Room, 1 Queen Bed, Mobility Accessible, Bathtub

Junior Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed, Corner (Mobility Hearing Accessible, Tub)

Room, 2 Queen Beds

Deluxe Suite, 1 Bedroom

Suite, 1 King Bed with Sofa Bed, Corner

Room, 1 Queen Bed (Mobility Hearing Accessible, Tub)

Guest reviews of Four Points by Sheraton San Jose Downtown

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Four Points by Sheraton San Jose Downtown

Prices for upcoming dates