Name: Aloft by Marriott San Jose Cupertino
Address: 4241 Moorpark Avenue, West San Jose, San Jose, California, United States of America, San Jose, Santa Clara County, US
Price range: US$140–US$511 per night
Rating: 8.5

What guests think

At Aloft San Jose Cupertino, guests frequently highlight clean, comfortable, and spacious rooms and a convenient location near freeways and dining, while some report noise from thin walls, dated or worn areas, and inconsistent maintenance.

The pool, hot tub, bar, and gym are appreciated, though several reviews note a small or occasionally closed pool, worn lounge furniture, limited hours, and some parking lot security concerns. Housekeeping is usually solid, but recurring complaints include stained or insufficient linens and towels, occasional odors or bugs, and basic, older finishes in places. Service is often friendly and efficient, yet a few guests experienced slow resolution to problems or unhelpful interactions. Expect a straightforward stay with lively amenities, but check room and pool conditions and plan breakfast elsewhere.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the heated pool and hot tub, a lively bar with a pool table, a decent gym, and generally easy parking. Several mention a small or occasionally closed pool, worn lounge furniture and cabanas, limited hours, and some parking-lot break-ins.

Related guest reviews

6

Carlotta

14 Jul 2024

·

Stayed 2 nights

Great: The hotel, room, and staff were lovely. The room was nice and clean. Bed: comfy. Lighting: nice and bright! Staff was very cheerful and friendly. Not so great: The pool area is so neglected. Shameful because it is super cute! But you may as well fill it in and turn it into a courtyard. Water was cloudy and needed a Polaris run. The cabanas were in very shoddy condition. Cushions were seriously stained and really GROSS. The tenting was mildewed and needed to be replaced. This is supposed to be a Marriott facility. We expected not more, but better. Time for this little gem to up its game.

10

Ben

9 Dec 2024

·

Stayed 1 night

Pool is heated and lovely. Typical Aloft hotel. Comfortable bed, clean room with a few rough edges in the usual places. Overall would stay again.

10

Julie

3 Oct 2025

·

Stayed 1 night

Parking was easy, the hotel was nice and clean, central location. Pool seemed popular and clean. Bar looked really nice but didn't look at menu or prices. I would definitely stay again and recommend

8

David

16 Aug 2024

·

Stayed 2 nights

A priority for me is a good fitness center and this property has a nice facility. Cardio machines, free weights, mats for stretching, balls, etc. Was very good for a mid-priced property.

8

ALPHONSO

1 Aug 2023

·

Stayed 1 night

Very nice hotel overall, very friendly staff. The area around the hotel is not particularly safe. My truck was broken into, they broke the window and stole some items. The site does not have security, so I was unaware of the theft until I went to my truck in the afternoon.

8

Cynthia Ivonne Wong

29 Aug 2025

·

Stayed 1 night

The pool area is under construction and small.

8

Tim

14 Jul 2024

·

Stayed 1 night

Only issue was the pool was out of service.

6

Shannon

27 Aug 2023

·

Stayed 2 nights

Pool area and furniture need some attention! Ripped lounge chair covers, chipped pool area.

10

Michael

20 Apr 2025

·

Stayed 1 night

This property is a total remodel from a previous brand. They did an excellent job. It’s very stylish and super clean. Nice bar with pleasant bartenders. Great front desk staff. Excellent pool and hot tub area with cabanas. Free parking and lots of restaurants nearby.

10

Alexander

23 Dec 2024

·

Stayed 1 night

Great bar in the evening and pool table. I enjoyed a few hours of conversation and many games of pool!

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Cleanliness

Most describe the property as clean, but there are recurring reports of stained or dirty linens, occasional bugs or odors, and visible wear.

Related guest reviews

10

Oscar

27 Dec 2024

·

Stayed 1 night

There was a dirty tissue between the doors of the connecting rooms. Yellow, maybe pee stain on bed sheet. Receptionist was a little awkward/not very welcoming. But besides that, the room was super comfortable and clean. We enjoyed our stay. We got a very cheap price so no complaints, just mentioning everything in case it helps guests/the hotel. We’ll definitely book again. The location is so prime. Super close to freeways and Santana Row. Affordable price helped us save and use that for fun in the area.

8

Phyllis

5 Oct 2025

·

Stayed 2 nights

The room was clean and comfortable, my only complaint would be that the bath towels were thin and we only had one for each of us.

4

Elizabeth

3 Aug 2025

·

Stayed 4 nights

The room smelled like burning plastic, and while we asked for it to be checked by maintenance, that did not happen to our knowledge. We asked if we could change rooms, and were brushed off. The AC unit was outrageously loud, and you could hear what I assume was the elevator. It was overall crappy.

4

Tricia

17 Aug 2025

·

Stayed 1 night

Got to the hotel early requested an early check in, I did call 2 weeks prior for this accommodation. My family showed up at 2:30 and was checked into their same accommodation as mine our room wasn’t ready till 3:15. Upon entry sheet and bedding had blood stains on it went to the front desk and was given new sheets to put on. The cushions in the pool area big holes in them and very run down along with cabana curtains so dirty and holes everywhere. Lastly car window parked outside was broken .. The picture didn’t match the expectations were high base med them.

4

Sierra

14 Sept 2025

·

Stayed 1 night

Checkin staff was pleasant. When I got in my room there was a small spider in the shower and I had to have the checkin staff come and remove it. Also I guess it’s a thing with hotels close to the airport (which this one kind of is) where they’re always the most run down. This one has chunks of the baseboards missing in the room & in the hallway. My bathroom door was clearly repaired numerous chunks being taken out of it somehow and

2

Monica

11 Aug 2025

·

Stayed 2 nights

My sheets were dirty and room was for 4 people we got a pull count couch no bedding and non we’re available

2

Yolanda

9 Jun 2025

·

Stayed 1 night

Mold was found all over the pillow of one of the rooms we booked. 2 rooms, 2 people.

6

Jean-Paul

19 Aug 2025

·

Stayed 2 nights

Check in was nice and easy once in the room not enough towels and no linens on the sofa bed and the bathroom was dirty so we got Clorox wipes and cleaned it ourselves and every time you go out to your car people in the lot smoking weed and leaning on your car. Decent area I guess it’s because the hotel shares parking with two restaurants no hotel parking

10

Alberto

6 Oct 2025

·

Stayed 1 night

It was very comfortable and clean. Room was spacious and quiet. Had a very pleasant stay. Welcoming staff at front desk were excellent! Super kind!

10

Celeni

7 Oct 2025

·

Stayed 2 nights

Great customer service and clean rooms.

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Rooms

Rooms are often spacious and comfortable, with many noting quiet stays. Downsides include thin walls and noise transfer, older or basic finishes in places, occasional HVAC or TV issues, and occasional smoke or other odors.

Related guest reviews

4

Shoshanna

26 Nov 2023

·

Stayed 1 night

The rooms are clean and the staff is friendly. However if you’re looking for a good night sleep this is definitely not the hotel to choose. There is quite a bit of road noise. Also the people in the room next to us were blasting the TV and music in the middle of the night. We complained to the front desk and they didn’t seem to the addresses it. It eventually stopped around 2am which made our 6am wake-up very painful. We come down for sport events often and will definitely choose a different hotel next time.

10

Debrah S

2 Mar 2025

·

Stayed 1 night

Nice area close to a lot of food options. Clean room and bed was very comfortable. Would stay again.

6

abby

26 Apr 2025

·

Stayed 7 nights

Older property and it shows

4

Elizabeth

3 Aug 2025

·

Stayed 4 nights

The room smelled like burning plastic, and while we asked for it to be checked by maintenance, that did not happen to our knowledge. We asked if we could change rooms, and were brushed off. The AC unit was outrageously loud, and you could hear what I assume was the elevator. It was overall crappy.

8

Jessica

28 Aug 2023

·

Stayed 2 nights

Property was nice and convenient to locations. Airplay for tv rooms was an option but was never able to figure it out, asked reception which sent me to talk to some tech expert but they couldn’t figure it out either and went back and forth for a bit and I gave up about it. We were offered a room for an earlier check in (staff said it was done cleaning and was on main floor instead of second floor), however the soap, shampoo and conditioners were not refilled.

4

Elizabeth

14 Apr 2024

·

Stayed 1 night

The walls are extremely thin. Both nights the people next door were extremely loud. We were traveling with children and one of tbe nights the couple waa having sex so loud and could literally hear everything. We asked the front desk to switch rooms and and I never received a phone call to do so. The second night, the couple was watching tv and having vwry loud conversations with another adult feom 2am til about 4am. We did not sleep very well throughout our stay and probably wouldn't stay again.

6

Farah

5 Aug 2025

·

Stayed 5 nights

Tv was too old not been conacting with anything pool hours was too short because if you spend whole day out you really need relaxing in night but they close 10pm so not able to use

10

Axie

28 Jul 2025

·

Stayed 2 nights

Our Aloft San Jose stay was amazing. We had a very comfortable bed with sofa and the room was spacious. It was very clean and updated. Breakfast was complete with protein and they even had rice! The common areas were also very aesthetically appealing. Most importantly, it was convenient to downtown. Thank you Aloft San Jose!

10

Alberto

6 Oct 2025

·

Stayed 1 night

It was very comfortable and clean. Room was spacious and quiet. Had a very pleasant stay. Welcoming staff at front desk were excellent! Super kind!

8

Melanie

9 Feb 2025

·

Stayed 2 nights

I was really happy with the size of the room. I liked the toiletries they provided. The first room they assigned us smelled like cigarettes so we asked for a new room and the woman at the front desk was very helpful and immediately switched our room. The staff was also friendly and helpful when I lost my key getting me set up with a new one.

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Service

Staff are frequently praised as friendly, welcoming, and accommodating, with quick check-in. A minority report rude or unhelpful interactions and slow resolution or follow-up on problems.

Related guest reviews

6

Tracy

18 Feb 2025

·

Stayed 1 night

No early Check-In opt. Its a Marriott property. Im a healthcare worker going from one assignment to another and I was expected to sleep in my car for 5-6 hours?!!!! Frontline essential workers deserve better!!!!!

10

Vinh

28 Aug 2024

·

Stayed 1 night

Requested a new room and hotel was able to accommodate promptly. Great customer service!

10

Amber

11 Jul 2025

·

Stayed 1 night

The check in was quick and informative. The hotel staff were super sweet and accommodating. They went above and beyond to provide excellent customer service. We’ll be back soon!

10

Carlos

21 Feb 2025

·

Stayed 2 nights

When we were initially given a room housekeeping had not been there yet. However the front desk person was super nice and immediately fixed the situation which ibreally appreciated. They were also extremely friendly and helpful! The room was great!

4

Tricia

17 Aug 2025

·

Stayed 1 night

Got to the hotel early requested an early check in, I did call 2 weeks prior for this accommodation. My family showed up at 2:30 and was checked into their same accommodation as mine our room wasn’t ready till 3:15. Upon entry sheet and bedding had blood stains on it went to the front desk and was given new sheets to put on. The cushions in the pool area big holes in them and very run down along with cabana curtains so dirty and holes everywhere. Lastly car window parked outside was broken .. The picture didn’t match the expectations were high base med them.

6

Michaela

24 Jul 2023

·

Stayed 1 night

The overall experience was okay, but our room was next to the staff closet and housekeeping was loud early in the morning ( slamming doors and speaking loudly in the hall). The bartender Anthony was great and super helpful.

10

Elizabeth

27 Jul 2025

·

Stayed 2 nights

Everything was great except the staff. Upon arrival they made us feel pretty stupid and accused us of being suspicious. Lived the facilities but extremely offended by the staff.

10

Lena

28 Jul 2025

·

Stayed 3 nights

Room was comfortable. Staff were friendly, excellent customer service.

4

MICHAEL

7 Sept 2024

·

Stayed 2 nights

Web site states they take cash. Staff refused to take cash and stated they are not responsible for what Expedia website says. I was stranded with no ways to pay in the middle of the night

10

Christopher

21 Mar 2023

·

Stayed 1 night

The staff was extremely friendly and helpful. Ive always wnated to stay in this hotel and now im greatfull i finally did.

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Location

Convenient base near freeways, Santana Row, and many dining options. A few reviews mention the surrounding area feels less safe, and some vehicles were broken into.

Related guest reviews

10

Imee

13 Jul 2025

·

Stayed 2 nights

Great! Everything we needed and easy location.

10

Hilda

23 Sept 2025

·

Stayed 1 night

Proximity to my destination was fantastic. Now I have a place to stay when traveling to San Jose.

8

Neiff

14 Mar 2025

·

Stayed 1 night

Great location

8

steven

28 Jul 2025

·

Stayed 2 nights

For the price, it was a very good stay. Easy access to the freeway and plenty of nearby quality restaurants. Hotel was clean and bed comfortable

8

Mulan

16 Nov 2024

·

Stayed 2 nights

it is close to my friends home and place I need to visit in W SJ area

10

Alexandra

15 Nov 2024

·

Stayed 2 nights

Super close to Santana Row, easy access to restaurants, and safe!

10

Erika

16 Nov 2023

·

Stayed 1 night

The stay was wonderful great service and great rooms. Although I suggest parking as close as you can to the hotel and take all your belongings with you because my vehicle was Broken into!

8

ALPHONSO

1 Aug 2023

·

Stayed 1 night

Very nice hotel overall, very friendly staff. The area around the hotel is not particularly safe. My truck was broken into, they broke the window and stole some items. The site does not have security, so I was unaware of the theft until I went to my truck in the afternoon.

10

Angela

9 Oct 2023

·

Stayed 3 nights

Loved the location and food that was nearby. Staff was very friendly and helpful. Hotel was very clean.

10

Jennifer

24 Apr 2025

·

Stayed 1 night

Not the best area but fine for one night if needed to stay

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Dining

Breakfast is not included and is often viewed as limited or overpriced. The bar and light bites are enjoyed when open, and many guests choose nearby restaurants.

Related guest reviews

10

Sheri

4 Jul 2024

·

Stayed 1 night

I loved this property the room was very big they have a bar and restaurant with a free pool table. There is a hot tub, pool and little cabanas in pool area. There is a really nice fitness center and free popcorn!! :) The staff was also great. It’s next to Applebees or Stone Stew which has some great Persian food. They also have a small business area you can print or use computer. I really liked this hotel.

10

Tommie

24 Feb 2025

·

Stayed 2 nights

We enjoyed everything except we thought breakfast was included and it as not

8

Omer

11 Dec 2023

·

Stayed 1 night

No free breakfast, bad coffee

8

Douglas

9 May 2025

·

Stayed 1 night

Not enough dining

10

Eric

22 Dec 2024

·

Stayed 1 night

Smooth, efficient and courteous check-in staff and procedure. Rooms spacious, clean, tastefully done. Bartender at night and Server/short order cook for Breakfast excellent customer service.

10

Juliette

8 Jul 2024

·

Stayed 2 nights

On arrival the staff was very welcoming and told me all that was needed to know about there services and amenities they offered at the hotel. The rooms exceeded my expectations in cleanliness and comfort. So many great breakfast and lunch options within walking distance of the hotel. The only thing I was thrown off by was the breakfast options and how it was set up, other than that everything from the hotel it’s self to the people running it was excellent!!!! Definitely coming back again.

8

Wesler

22 Jul 2023

·

Stayed 1 night

The property was cool. The Jimmy Dean breakfast was 16$ Don't buy it, just go to the cafe down the street. It's cooler.

10

Michael

20 Apr 2025

·

Stayed 1 night

This property is a total remodel from a previous brand. They did an excellent job. It’s very stylish and super clean. Nice bar with pleasant bartenders. Great front desk staff. Excellent pool and hot tub area with cabanas. Free parking and lots of restaurants nearby.

6

Dr. Daramola

22 Aug 2025

·

Stayed 2 nights

Aloft San Jose Cupertino. Provided very basic accommodations and a subpar breakfast. While the room was clean, the hotel is in need of upgrades in many areas, including the flooring that would catch the heal of my shoes. The hotel staff were available to answer questions but not particularly friendly. The hotel was lackluster in every way which extended to the lack of mirrors in the room.

8

Angelyn

7 Apr 2024

·

Stayed 2 nights

The customer service was great. The hotel is close to the Highway and in the same parking lot as Apple Bees which was convenient. The parking lot is shared with two restaurants so that was a little hard to close parking. It’s not too far from the local mall (about an 6 min drive) which had an Old Navy, TJ Maxx, Target and more sit down chain restaurants like Red Robin and Buffalo Wild Wings and other chain fast food places. The beds weren’t that comfy and the WXYZ bar inside the hotel was closed the weekend that we were there.

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Month	Average price
January	US$211
February	US$296
March	US$265
April	US$236
May	US$261
June	US$305
July	US$212
August	US$213
September	US$256
October	US$260
November	US$212
December	US$186

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $189	18 $171	19 $182
20 $282	21 $281	22 $479	23 $460	24 $372	25 $171	26 $189
27 $250	28 $379	29	30 $392

Su	Mo	Tu	We	Th	Fr	Sa
				1 $250	2 $156	3 $170
4 $234	5 $253	6 $414	7 $374	8 $247	9 $185	10 $204
11 $340	12	13	14 $511	15 $250	16 $181	17 $207
18 $250	19 $383	20 $429	21 $450	22 $307	23 $199	24 $199
25 $234	26 $255	27 $346	28 $360	29 $250	30 $140	31 $153

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Pool View

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Aloft, Room, 1 King Bed

Room, 1 King Bed (Hearing Accessible)

Room, 1 King Bed

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Aloft, Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Aloft by Marriott San Jose Cupertino

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Prices for upcoming dates