Best Western Lanai Garden Inn & Suites

Where do i start. Pulled in and there was a tailgate going on a bunch of guys who were staying at the motel. The vending was a joke. Breakfast included individually saran wrapped pop tarts and muffins cut in two. The shower in my room was disgusting and had hair stick in the drain. The bathroom sink was so clogged the water didnt go down The sprinkler dripped water on the floor and made a puddle making it slippery to go to tge bathroom in the middle of the night. This is a 2 star at best. Will not recommend or stay again.

They were putting solar power and they started working at 7am making noice Saturday and Sunday. The staff did not take into consideration and warning it guest or give discount. I feel that construction should be in the afternoon when guest are up. They should have provided a discount or something as an apology

They charge for parking

Near freeway. Ice machine broken but staff was very willing to supply ice from their kitchen ice machine. Enjoyed the stay.

Check-in was pretty quick, and I was the only one that was checking- in, then by the time I went to get my stuff from my car, there was a line already waiting to be checked in. The room is very nice, but the TV is about 40" with a huge room (I had the jacuzzi room). Free parking which is a huge plus. On Saturday, I was just done with my morning schedule and had free time until 5pm. I went to my room, but I was unable to get in because the key did not work. I asked 2 housekeepers to see if they could let me in since my keycards were not working. They told me to go downstairs. I explained that I was very tired and would like to nap, but would see the front desk before I headed back. They refused so I went downstairs to find out why my keycards did not let me access so they took care of it, then I went back up to my room to rest. The jacuzzi was a huge plus! The only issue is that I had to take the top off to drain the water. Wish the breakfast hour would be a bit longer, especially on weekends, as they end their breakfast at 9am. The ice machine is located downstairs, not on the 2nd floor. The shutters were not pitch dark, so it woke me up at 6am, tried to sleep on another side. I would prefer blackout curtains over the shutters. My towel had a huge hole.

Always great when traveling for work. Staff is super friendly and free parking.

It was adequate for a 1 night stay after a 49ers game. Breakfast was very limited. Rooms were clean. Rooms were updated a bit but the lobby and breakfast area were pretty dated and worn. It was fine for a short stay for my family. We traveled with 2 small kids.

Parking fee Charge $5.⁰⁰ and big signs the property not responsible for lost stolen or damaged to vehicles

check in around mid night.Key could not open even receptionist helped so he used another way to open the door and tell us could not go out because could not open again.10 minutes later ,room upstair walked and used bath room but I feel like earthquake . we have to check out next day and stayed in another hotel. Lol ! this is hotel or apartment? not recommend to stay this hotel.

The hotel price was a little expensive without free parking or a gym/fitness center. It looks like they have remodeled the property. The room was comfortable.

Room was clean sheets were clean

Clean

Where do i start. Pulled in and there was a tailgate going on a bunch of guys who were staying at the motel. The vending was a joke. Breakfast included individually saran wrapped pop tarts and muffins cut in two. The shower in my room was disgusting and had hair stick in the drain. The bathroom sink was so clogged the water didnt go down The sprinkler dripped water on the floor and made a puddle making it slippery to go to tge bathroom in the middle of the night. This is a 2 star at best. Will not recommend or stay again.

Rooms were very clean and staff was really polite

I was traveling from Portland to Anaheim and it was perfectly located for my overnight stop and was located right at the freeway off and on ramp. The public areas were a bit less clean than I'm used to, but my room was nice, clean and spacious.

It was convenient and located right off the freeway. Rooms were clean and roomy. Loved the breakfast included. Would definitely stay here again.

Check-in was pretty quick, and I was the only one that was checking- in, then by the time I went to get my stuff from my car, there was a line already waiting to be checked in. The room is very nice, but the TV is about 40" with a huge room (I had the jacuzzi room). Free parking which is a huge plus. On Saturday, I was just done with my morning schedule and had free time until 5pm. I went to my room, but I was unable to get in because the key did not work. I asked 2 housekeepers to see if they could let me in since my keycards were not working. They told me to go downstairs. I explained that I was very tired and would like to nap, but would see the front desk before I headed back. They refused so I went downstairs to find out why my keycards did not let me access so they took care of it, then I went back up to my room to rest. The jacuzzi was a huge plus! The only issue is that I had to take the top off to drain the water. Wish the breakfast hour would be a bit longer, especially on weekends, as they end their breakfast at 9am. The ice machine is located downstairs, not on the 2nd floor. The shutters were not pitch dark, so it woke me up at 6am, tried to sleep on another side. I would prefer blackout curtains over the shutters. My towel had a huge hole.

We found leftover fruit in fridge and saw a cockroach in the room

It was adequate for a 1 night stay after a 49ers game. Breakfast was very limited. Rooms were clean. Rooms were updated a bit but the lobby and breakfast area were pretty dated and worn. It was fine for a short stay for my family. We traveled with 2 small kids.

It was amazing. The front desk was very helpful. The room was very clean.

Traffic is loud even at night but hotel and staff are ok

Hello we got here around 630pm on Monday the lady at the front desk was very rude didn't say hi she was dealing with 3 people at the same time so I had no idea when she was talking to me !!! The bed was very uncomfortable I kept tossing and turning the breakfast wasn't really hot

The owner requires a 100 dollar deposit on a 100 dollar room. All of the amenities in the room were malfunctioning to some degree. The window shade and glass frame were broken and impossible to open. The shower would not get hot.

It was convenient and located right off the freeway. Rooms were clean and roomy. Loved the breakfast included. Would definitely stay here again.

Different treatment to customers, room not fully stocked, have to go back and forth and asked for room essentials which should be stocked in the first place. Lot of workers stay there which make lot of noise very early as 5am. Call front desk but not answering so just walk out to the front and boom, the person is sitting right there doing whatever you knew but ignored to answer the phone…

Check-in was pretty quick, and I was the only one that was checking- in, then by the time I went to get my stuff from my car, there was a line already waiting to be checked in. The room is very nice, but the TV is about 40" with a huge room (I had the jacuzzi room). Free parking which is a huge plus. On Saturday, I was just done with my morning schedule and had free time until 5pm. I went to my room, but I was unable to get in because the key did not work. I asked 2 housekeepers to see if they could let me in since my keycards were not working. They told me to go downstairs. I explained that I was very tired and would like to nap, but would see the front desk before I headed back. They refused so I went downstairs to find out why my keycards did not let me access so they took care of it, then I went back up to my room to rest. The jacuzzi was a huge plus! The only issue is that I had to take the top off to drain the water. Wish the breakfast hour would be a bit longer, especially on weekends, as they end their breakfast at 9am. The ice machine is located downstairs, not on the 2nd floor. The shutters were not pitch dark, so it woke me up at 6am, tried to sleep on another side. I would prefer blackout curtains over the shutters. My towel had a huge hole.

Clogged bathroom sink, Tv remote didn’t work Noisy

Jetted tub in the room was wonderfully sized, overall room size was great, included breakfast was kept fresh and fully stocked.

It was adequate for a 1 night stay after a 49ers game. Breakfast was very limited. Rooms were clean. Rooms were updated a bit but the lobby and breakfast area were pretty dated and worn. It was fine for a short stay for my family. We traveled with 2 small kids.

check in around mid night.Key could not open even receptionist helped so he used another way to open the door and tell us could not go out because could not open again.10 minutes later ,room upstair walked and used bath room but I feel like earthquake . we have to check out next day and stayed in another hotel. Lol ! this is hotel or apartment? not recommend to stay this hotel.

Hello we got here around 630pm on Monday the lady at the front desk was very rude didn't say hi she was dealing with 3 people at the same time so I had no idea when she was talking to me !!! The bed was very uncomfortable I kept tossing and turning the breakfast wasn't really hot

Was charge $340 to my CC and when I called the property asking for an explanation/details on charge he said to call expedia. Expedia does not have my CC info so no reason to call you guys! Quiet unfortunate you guys work with this hotel.

All of the staff were professional and very friendly

Front desk clerk was awesome. Wish i knew her name but she went above and beyond ! 😀

Another great experience, professional staff, clean room, good breakfast and the 49ers won. Prefect weekend

Different treatment to customers, room not fully stocked, have to go back and forth and asked for room essentials which should be stocked in the first place. Lot of workers stay there which make lot of noise very early as 5am. Call front desk but not answering so just walk out to the front and boom, the person is sitting right there doing whatever you knew but ignored to answer the phone…

I booked this hotel for my niece and her 6-month-old baby. On the second night, there were homeless individuals right outside her window, making it feel very unsafe. The staff wasn’t helpful, so she checked out early and did no stay the night. Not a safe environment—definitely wouldn’t recommend.

Always great when traveling for work. Staff is super friendly and free parking.

Property was clean. Breakfast included was good enough. Night staff was unprofessional and unavailable because of their child at work. Noisy from lobby, facilities nearby and construction on the freeway. Hated the auto-sensor light by the door. Had to block the sensor with the ironing board just so it doesn’t go off and wakes everyone up when someone uses the restroom. Towels look clean but extremely rough. Facility needs new towels!

Friendly staff

Traffic is loud even at night but hotel and staff are ok

I should not pay parking fee if my vehicle is not secured behind a locked gate. Liquor stores across street had suspicious people

I was told not to stay there if I wanted my bike there in the morning. Not a good area. Wouldn’t recommend

I was traveling from Portland to Anaheim and it was perfectly located for my overnight stop and was located right at the freeway off and on ramp. The public areas were a bit less clean than I'm used to, but my room was nice, clean and spacious.

It was convenient and located right off the freeway. Rooms were clean and roomy. Loved the breakfast included. Would definitely stay here again.

Surrounding Traffic but could not be helped, Tully Rd has always been this way.

Easy access to shopping and dinning.

I booked this hotel for my niece and her 6-month-old baby. On the second night, there were homeless individuals right outside her window, making it feel very unsafe. The staff wasn’t helpful, so she checked out early and did no stay the night. Not a safe environment—definitely wouldn’t recommend.

My room window opened to a homeless encampment. They were loud and woke me up in am. Morning food was great

Good location if you’re planning a trip to the local waterpark.

Has the best breakfast of any hotel we have stayed in yet. Everything worked and it is certainly convenient to the freeway.

Hello we got here around 630pm on Monday the lady at the front desk was very rude didn't say hi she was dealing with 3 people at the same time so I had no idea when she was talking to me !!! The bed was very uncomfortable I kept tossing and turning the breakfast wasn't really hot

Nice touch with breakfast. Friendly staff. Rooms furniture could be better maintained. Appliances work well and are quiet. Thank you!

The room we had was clean, organized, well equipped. The breakfast offered in the morning was excellent… checkin was fast and easy.. Staff was friendly and accommodating. We will stay again in the future. Thank you!! 😁

It was convenient and located right off the freeway. Rooms were clean and roomy. Loved the breakfast included. Would definitely stay here again.

We stayed a few days in July. Everything was great! We especially liked the many choices at breakfast. I love the coffee machine.

Another great experience, professional staff, clean room, good breakfast and the 49ers won. Prefect weekend

I liked that close to the freeway and was affordable and safe. The breakfast was limited but not a deal breaker.

Front staff very helpful and accomodated late checkin. Toilet dripped and sink could not be plugged. Breakfast was very good. Location convenient.

It was adequate for a 1 night stay after a 49ers game. Breakfast was very limited. Rooms were clean. Rooms were updated a bit but the lobby and breakfast area were pretty dated and worn. It was fine for a short stay for my family. We traveled with 2 small kids.